Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jun 23, 2026
When driving about 60 mph on a highway that was curving to the left, the steering wheel jerked to the left. I thought it was a flat tire but the tires were fine. Now every time I turn left, the steering wheel jerks to the right in middle of the turn.
NISSAN
PATHFINDER
(2023) - POWER TRAIN
Jun 27, 2026
Incident date: Apr 6, 2026
Truck suddenly refused to shift gears/stopped moving forward in HEAVY TRAFFIC, placing me and my family--and others on the roadway--in danger. Dealership inspected the vehicle on three separate occasions for the same (recurring) issue, replacing the control valve body on one visit and the entire transmission on the third. No advance warning that the issue was about to occur on any of the three ins... Read more
Incident date: Jun 26, 2026
I just replaced the head gasket 3 years ago. I was on my way home & all the lights in the dash came on. Took it to the local dealership. Once again it’s the head gasket.
Incident date: Jun 26, 2026
The speedometer on my vehicle recently indicated a speed 10-15 mph lower than the actual highway speed. Approximately one week later, while operating the vehicle with cruise control set at 58 mph and descending a decline, the transmission unexpectedly downshifted from sixth to first gear. This abrupt shift resulted in a violent jolt to the rear of the vehicle, nearly causing a loss of control. Upo... Read more
Incident date: Jun 26, 2026
The speedometer on my vehicle recently indicated a speed 10-15 mph lower than the actual highway speed. Approximately one week later, while operating the vehicle with cruise control set at 58 mph and descending a decline, the transmission unexpectedly downshifted from sixth to first gear. This abrupt shift resulted in a violent jolt to the rear of the vehicle, nearly causing a loss of control. Upo... Read more
Incident date: Feb 3, 2025
While reversing the screen froze and I could not safely back up
Incident date: Feb 3, 2025
Coolant intrusion for the second time. The entire engine was replaced due to coolant intrusion. Ford did the replacement. Now a handful of years later, the engine has coolant intrusion again. This block has a known issue with the design.
Incident date: Jun 20, 2026
1st my rear brakes and rotors had to be replaced before 36000 miles and 36 months then my battery needed replaced before 35000 miles and around 27 months. There are complaints on these issues why haven't they been recalled check 2022, 2023 and 2024 nisaan pathfinder please major safety issues
NISSAN
PATHFINDER
(2024) - ENGINE
Jun 27, 2026
Incident date: Jun 27, 2026
My independent repair shop has just diagnosed a coolant leak weeping from the vacuum line connection at the water pump; they referred to this problem as “coolant migration”. As documented extensively by Audi in Technical Service Bulletin 19-23-45 (2070349/2), this indicates an internal seal failure of the water pump, causing pressurized engine coolant to migrate directly into the vehicle’s v... Read more
NISSAN
PATHFINDER
(2024) - UNKNOWN OR OTHER
Jun 27, 2026
Incident date: Jun 27, 2026
2015 Ram 1500 Laramie. ABS, Traction control, Brake light warnings on. Cruise control also will not work. Have taken to dealer O'Steen in Nashville, Ga. and was told the ABS module is bad and they are unable to get one. They informed me they have had three other customers order this module and none have received the part. They have been on back order for over a year.
Incident date: Jun 27, 2026
Dash warning came up “stop safely, vehicle will shut off soon” towed it to Jeep dealer took them over a week to get a diagnosis, they said they had to communicate with Detroit office. The issue is “probably” an alternator
NISSAN
PATHFINDER
(2023) - AIR BAGS
Jun 26, 2026
Incident date: Jun 22, 2026
I keep going back to get the recall done and they keep telling me they don't have parts .This has gone on for years
Incident date: May 3, 2026
The contact owns a 2018 Toyota Prius. The contact stated that while driving at an undisclosed speed, the engine constantly overheated. An unidentified warning light was flashing on the instrument panel. An independent mechanic inspected the vehicle and became aware that the coolant reservoir was empty. One month later, the same failure reoccurred. A second independent mechanic inspected the vehicl... Read more
Incident date: May 26, 2026
**Component or System:** Subaru EyeSight Driver Assist System (specifically the Pre-Collision Throttle Management system). **Incident Description & Warning Messages:** There were no warning lamps, messages, or symptoms of any problem prior to this failure. The incident occurred while I was stopped at a red light at a busy intersection. When the light turned green, I removed my foot from the brake ... Read more
Incident date: Jun 10, 2026
First the fuel pump control module went out and now for the 3rd time the electrical to the fuel pump control module has faulted
Incident date: Jun 14, 2026
Vehicle Information: Year: 2011 Make: Toyota Model: Prius Mileage at Failure: 58,769 miles Date of First Use: February 20, 2012 Complaint Description: As I was driving on the freeway, my 2011 Toyota Prius brakelights all came on. I pulled off, had it towed to nearest mechanic, who diagnosed a failure involving the brake booster, brake actuator, and ABS system at only 58,769 miles. The vehicle wa... Read more
Incident date: Jun 14, 2026
2019 Hyundai Elantra (VIN: [XXX]) suffered engine failure at 152,061 miles — abnormal knocking, loss of power, towed to Clay Cooley Hyundai of Sherman, TX. Diagnosed with crank/rod knock requiring long block replacement. This is the exact failure progression documented in NHTSA Recall 21V301 (Hyundai Recall 203): defective piston oil rings causing cylinder bore scuffing, accelerated oil consumpt... Read more
Incident date: Jun 14, 2026
Infotainment Center
Incident date: Jun 26, 2026
I was driving eastbound in my 2012 Kia Sportage on I-82 just past Benton City MP97 at about 11AM on Monday June 22, 2026, when my engine knocked twice, the red check engine light came on, and I lost power. I pulled over off the road next to a concrete barrier that was beside a rock roadcut. My flashers would not operate, I put it into park, turned off the ignition and immediately noticed the smell... Read more
Fire
Incident date: Apr 8, 2026
Our rear view (back up) camera on our 2016 Ford F-150 is not working properly. It gives a distorted image or not image at all or sometimes works. Our truck only has approximately 60,000 and this should not be happening. This is available upon inspection. Matter of fact, Mel Hambelton Ford dealership inspected it and told us "I'm sorry; there is no recall on your VIN #". I do not know how there isn... Read more
Incident date: Apr 8, 2026
The truck have a bad shudder that can shake you off the road. They know about the issue because its been an issue with there vehicles. I have a 2020 colorado also with this dangerous issue.
Incident date: Jun 26, 2026
Rear passenger door latch failure on my brand-new 2027 Kia Telluride Hybrid. The vehicle has had this issue since the moment we drove it off the lot. The rear door opens, but the latch mechanism does not properly reset or disengage, so the door will not close and securely latch. This is a serious safety defect, not a minor inconvenience. A rear passenger door that cannot reliably close and stay la... Read more
Incident date: Jun 20, 2026
These systems of the car have almost caused collisions, being forced off the road or emergency braking that almost caused additional accidents. These systems are supposed to prevent accidents and are more likely to cause traffic accidents then prevent them. All of the systems have to be disabled to safely operate the vehicle.
Incident date: Jun 20, 2026
These systems of the car have almost caused collisions, being forced off the road or emergency braking that almost caused additional accidents. These systems are supposed to prevent accidents and are more likely to cause traffic accidents then prevent them. All of the systems have to be disabled to safely operate the vehicle.
Incident date: Jun 20, 2026
These systems of the car have almost caused collisions, being forced off the road or emergency braking that almost caused additional accidents. These systems are supposed to prevent accidents and are more likely to cause traffic accidents then prevent them. All of the systems have to be disabled to safely operate the vehicle.
Incident date: May 19, 2026
This is just a copy of what I sent to Honda. navigation cannot even be used because of this problem. this does create a safety issue when I'm in areas I'm not familiar with and the fact that I cannot use the maps function and have to look at my phone for directions. not to mention the constant distraction. Is Honda ever going to do anything about this trash? This is not okay and IS A SAFETY issu... Read more
Incident date: May 19, 2026
Took FJ in for an inspection and was informed the frame was rusted to the point it could not pass inspection.
Incident date: May 19, 2026
I wish to respectfully report a safety concern with my new 2026 Mercedes All-Terrain Wagon. Specifically, at certain sun angles under cloudless skies, flaring occurs on the inside of my front windshield. They would appear to be linked to the Heads-Up Display Unit via reflection. The housing and dash can also reflect patterns on the windshield. Again, this occurs under certain sun angles when th... Read more
Incident date: Jun 15, 2026
Randomly all controls on my steering wheel (I.e. cruise control, volume for sound, Bluetooth phone controls etc) just stopped working. Now I cannot control the radio, phone or even toggle to see mpg, mileage driven, use cruise control etc. I read there was an extended warranty regarding this issue and my vehicle was or is affected. However it has since expired and upon contacting local dealership ... Read more
Incident date: Jun 15, 2026
Randomly all controls on my steering wheel (I.e. cruise control, volume for sound, Bluetooth phone controls etc) just stopped working. Now I cannot control the radio, phone or even toggle to see mpg, mileage driven, use cruise control etc. I read there was an extended warranty regarding this issue and my vehicle was or is affected. However it has since expired and upon contacting local dealership ... Read more
Incident date: Jun 19, 2026
Engine overheated and performed an emergency shutdown while driving through Atlanta on my way to vacation with my family. We lost propulsion and had to cross 5 lanes of traffic to find a shoulder to pull over to. The engine shut down and we were left stranded 500 miles from home with our 3 children in a boiling car. The vehicle was inspected and passed the recall test 6 weeks prior to this inciden... Read more
Incident date: Jun 22, 2026
This vehicles forward collision system uses a camera mounted in the upper windshield area instead of a radar based system. On 2 occasions during rain events the vehicle slammed on the brakes without warning. Also on 1 occasion it started to happen when the windshield suddenly became shadowed.
Incident date: Jun 22, 2026
This vehicles forward collision system uses a camera mounted in the upper windshield area instead of a radar based system. On 2 occasions during rain events the vehicle slammed on the brakes without warning. Also on 1 occasion it started to happen when the windshield suddenly became shadowed.
Incident date: Sep 19, 2024
Safety Recall 23S64 was completed on my 2021 Ford EcoSport on approx. Oct 19, 2025. After ~15,000 miles, the same system failed again on [XXX], causing loss of power and loss of braking assist. Fredericktown Pettus Ford diagnosed shredded timing belt material, drained the oil, and removed the catalytic converter (placed in trunk). They were respectful and tried to order a replacement engine, but F... Read more
Incident date: Jan 15, 2025
Coolant intrusion of the engine. Coolant appearing in the cylinders due to engine block flaw design. The vehicle was inspected at 4 different locations, including Auto Zone, Meineke and 2 Ford dealerships and all came to the same conclusion. It is available for inspection upon request. My safety was put at risk since the engine could've stopped since there was already observations of engine misf... Read more
Incident date: Jan 15, 2025
See attached document for complaint.
Incident date: Jan 15, 2025
See attached document for complaint.
Incident date: Jun 6, 2026
On 4/30/26 my 10 year old son was sitting in the middle row behind the driver buckled in his seatbelt. The middle row, middle seatbelt (that comes down from ceiling) got wrapped around his neck and kept tightening. He yelled for help. I was driving and saw in my rearview mirror that my son was being pulled up by his neck from the seatbelt in the ceiling. I pulled into a shopping center immediately... Read more
1 injured
Incident date: Jun 24, 2026
Engine warning display came on with "cylinder over temperature" immediately after temperature gauge went from normal (slightly under 1/2 way) to "Hot" immediately. Shut off engine - opened hood, coolant was noticed on passenger side just below coolant bottle. After waiting a little bit the tempature on the gauge hadn't dropped any & the radiator was cool to the touch. The day before washer fluid w... Read more
Incident date: Jan 9, 2026
On June 24, 2026, my spouse was operating our 2025 Hyundai Santa Fe when the vehicle suffered a sudden, catastrophic, and total electrical failure while actively on the roadway. The vehicle was stopped at a traffic light when all propulsion power was instantly lost, the engine shut down, and all electronic systems—including the center infotainment screens and instrument cluster—went completely... Read more
Incident date: Jan 9, 2026
The contact owns a 2016 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the rear passenger's side door independently unlatched and opened. No warning lights were illuminated. The contact stated that while attempting to close the door, the door failed to close or latch as intended. The contact stated that the contact's grandson was seated in the rear passenger's seat dur... Read more
NISSAN
ROGUE SPORT
(2018) - AIR BAGS
Jun 25, 2026
Incident date: May 19, 2023
Driving on [XXX] with my [XXX] plus son in the back seat on car babysitting seat. Was turning right to next lane for exit, the steering wheel got stiff, very hard to turn like locked up then airbag suddenly deployed immediately car went to left side hitting the curb. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
2 injured
Incident date: Mar 25, 2025
The vehicle has suffered a catastrophic, intermittent low-voltage network crash caused by a failing Body Control Module (BCM), resulting in multiple dangerous safety-critical failure modes. On a previous occasion, the vehicle woke up with severe network faults and automatically forced itself into Neutral. When the driver stepped out to get the child and shut the door, the system crashed entirely a... Read more
Incident date: Mar 25, 2025
This incident occurred 24, June 2024. Time was approx 1745hrs and temperature was 93 and humid. Was stopped at a stop sign, attempted to make a phone call and reached to temporarily turn off the air conditioner by pushing the on/off button. When I pushed the button, it turned off the vehicle engine completely! When I was startled as to what had just happened, I pushed the air conditioner button a ... Read more
Incident date: Jun 24, 2026
Michelin primacy all season 245/45r/19 102v Both rear tires cannot support the load of an rear wheel drive electric vehicle. Both tires wore through the tread at less than 20k miles. Warranty states they are good for 45k. Had to have tires replaced before they caused serious damage to the vehicle, occupants of the vehicle, or the other drivers on the road.
Incident date: May 8, 2026
Our 2019 F150 four-wheel-drive began jerking, hesitating, and gear slipped from 1st to 3rd to 3rd and fifth when we attempted to cross an intersection, our car would not shift at all, and we had to coast across the intersection and it finally caught and began moving forward. The vehicle also displayed a warning light in the dashboard, but it said our trailer was disconnected. We didn’t have a tr... Read more
Incident date: May 8, 2026
This vehicle was sold to me on 4-6-2026 and the recall was never disclosed to me. The recall was not mentioned to me at all. I found out through another dealership in early June that the vehicle had a recall. The recall was put on the vehicle on 3-9-2026 which is almost a month before I purchased it. I was advised that this vehicle was a stop sale vehicle so it should have never been sold to me. I... Read more
Incident date: May 8, 2026
My 2020 Kia Telluride that has Snow White Pearl paint that is coming off in chunks. There are lots of records of 2017-2023 Kia's that have the Snow White Paint peeling off. The paint is coming off the roof and hood area. The exposed metal can quickly develop penetrating rust. This weakens the metal's ability to withstand impacts increasing the risk of failure during a crash. Also the flaking clear... Read more
Incident date: May 1, 2026
Since purchasing this vehicle new, the Auto Idle Stop (AIS) system on my 2017 Honda Pilot has intermittently failed during the engine restart sequence after the vehicle comes to a complete stop. When the AIS system shuts the engine off and I release the brake to resume driving, the vehicle intermittently fails to restart properly or does not restart at all, preventing the vehicle from moving as ex... Read more
Incident date: Jun 24, 2026
While driving the steering wheel will jerk and pull the wheel to the right then have no power steering at all. This has happened three times now with one time I ran off the road while going around a corner , luckily on a fm road with no traffic. I have to stop turn the vehicle off wait a few minutes then restart and it is fine again for awhile. I used a code reader to find a torque shaft sensor co... Read more