Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Feb 28, 2024
While driving on the interstate I started experiencing a sensation that the lane departure/lane assist was attempting to veer me off the road to the left. After turning off all assist features the car continued to steer me off the road. While traveling in particular at higher speeds, on the interstate, it proceeded to get worse. Before traveling for 10 hour drive I took my car in for an oil change... Read more
NISSAN
PATHFINDER
(2023) — STEERING
Mar 26, 2024
Incident date: Mar 21, 2024
Steering sticks, especially at highway speeds and driving slower after obtaining highway speeds. Sometimes sticking is worse than others and sometimes it can jerk the car around.
Incident date: Oct 17, 2023
My wife was driving the vehicle on Monday afternoon and everything was fine and today she started the vehicle and the engine started to sound weirdly, she called me over the phone and she popped up the hood like I told her and she put her phone near the engine gave a little gas and I heard like there was no oil in it, she turned the vehicle off like I told her to do, waited like 5 minutes For the ... Read more
Incident date: Oct 17, 2023
When we purchased this vehicle in June 2023, one of the first things I noticed, was an unusual switch on the steering wheel to allow, selecting and viewing all of the vehicle display information. This switch is located on the left side of the steering wheel. It is labeled OK meaning OK to display the selected menu item when you depress the OK button. The switch consists of a thumb wheel to go up... Read more
Incident date: Mar 6, 2024
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated while driving at approximately 40 MPH, there was an abnormal sound coming from under the hood. The vehicle was taken to a local dealer to be diagnosed, but no failure was found. The contact stated several warning lights were illuminated on the... Read more
Incident date: Mar 6, 2024
The contact owns a 2007 Honda Accord. The contact received notification of NHTSA Campaign Number: 19V182000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the air bag and check engine warning lights illu... Read more
Incident date: Mar 26, 2024
The contact owns a 2020 Ford Escape. The contact stated that on several occasions while exiting and entering the driver's door, there was an abnormally loud popping sound coming from the door. Additionally, while the vehicle was parked, the contact attempted to roll down the driver's window, but the window would not roll down. The vehicle was taken to two body shops where it was diagnosed that the... Read more
Incident date: Feb 15, 2022
Recall 23V215 has been open for a year with no remedy in sight. The vehicle's front passenger seat is critical to transporting my family from place to place as our other vehicle does not fit our entire family. We are forced to unsafely operate our VW Atlas on occasion, significantly increasing risk of a family member being harmed in a collision scenario.
Incident date: Mar 26, 2024
Driving home on highway moving 50-60 mph when suddenly loud noise from roof of vehicle, pulled over and found sun roof glass blown out and appearing like it blew upward, sun roof was in closed mode at time
Incident date: Mar 21, 2024
It started about 4 months ago and continues to get worse and more frequent but it starts shaking and wobbling violently at high speeds especially if you hit a bump it’s almost impossible to keep it in the road. It’s very scary and dangerous. After googling I heard about the death wobble which Chrysler has recalled some of the same models as mine. Any information or help you could give us would... Read more
Incident date: Mar 21, 2024
It started about 4 months ago and continues to get worse and more frequent but it starts shaking and wobbling violently at high speeds especially if you hit a bump it’s almost impossible to keep it in the road. It’s very scary and dangerous. After googling I heard about the death wobble which Chrysler has recalled some of the same models as mine. Any information or help you could give us would... Read more
Incident date: Mar 21, 2024
The truck was parked on hill and as I unlocked it, it rolled down 2 blocks. Hit a brick wall and finally went into a yard and hit a parked car. This is the second time this truck has rolled down. First time, I was able to catch it but this time I couldn’t. It was horrific to witness.
Crash
Incident date: Mar 19, 2024
The contact owns a 2016 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that when the vehicle was started, there was an abnormal sound coming from th... Read more
Incident date: Feb 28, 2024
Engine Oil had burned off, no notification of loss of engine oil to fill or maintain. engine is now required to be replaced.
Incident date: Mar 4, 2024
The contact owns a 2023 Ford Bronco. The contact stated that upon reversing into the garage, he placed the gear shifter into park(P) and shut off the engine. Upon exiting the vehicle and approaching the home, the contact heard a loud crash and saw that the vehicle had rolled backed into the garage door. The contact initially thought the vehicle was not shifted into park(P); however, upon entering ... Read more
Incident date: Mar 4, 2024
Engine maintenance required, visit your dealer. There are a lot of Toyota owners with this issue and they said it is the coolant bypass valve. Toyota needs to fix/recall this issue. They want to charge us 700 dlls but it should be free.
Incident date: Mar 4, 2024
Unresolved knock/pop sound coming from the front wheel passenger side. Dealer replaced front passenger strut, this did not resolved the issue. Apparently now the dealer is telling me it's an engine mount that will get an engineering update soon from the manufacturer.
Incident date: Nov 1, 2023
The contact owns a 2024 GMC Sierra 2500. The contact stated while stopped at an intersection, the vehicle moved forward while the brake pedal was fully depressed. The contact also stated on a level surface, the vehicle accelerated about 4 MPH without the accelerator pedal being depressed. The failure occurred on several occasions. The vehicle was taken to the dealer where the failure was duplicate... Read more
Incident date: Nov 1, 2023
The contact owns a 2024 GMC Sierra 2500. The contact stated while stopped at an intersection, the vehicle moved forward while the brake pedal was fully depressed. The contact also stated on a level surface, the vehicle accelerated about 4 MPH without the accelerator pedal being depressed. The failure occurred on several occasions. The vehicle was taken to the dealer where the failure was duplicate... Read more
Incident date: Nov 1, 2023
I own a 2023 Nissan Rogue SV, I have a consistant odor problem, I have talk to corporate, and my dealer and neither will take responsiblity for the problem. The odor of gasoline smell is both outside and inside of the vehicle. I am going tomorrow (again) to the dealer to get some computer update and will again ask why they cannot fix this problem.
Incident date: Dec 20, 2023
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: [XXX] (Service Brakes, Hydraulic) and for NHTSA Campaign Number: [XXX] (Power Train) however, when the contact attempted to set up a recall appointment the contact was told that the recalls only applied to vehicle in the United States and not Puerto Rico. The contact stated that the manufacturer exceed... Read more
Incident date: Mar 20, 2024
The contact owns a 2015 Ford F-250. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the rear NOx sensor. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N05. The manufa... Read more
NISSAN
PATHFINDER
(2017) — ENGINE
Mar 24, 2024
Incident date: Mar 22, 2024
3rd battery in 2019 Outback. Park car and next day battery is dead. And fully dead. Does not even want to take a charge at times…. 39000 on vehicle. Dealer could not find anything. Coincidently the passenger front window quits working also. There is no warning to this just next day vehicle will not start. All work is done at the Mandan nd Subaru dealership.
Incident date: Nov 27, 2023
I was driving about 25 mph halfway through an intersection with stop lights. The automatic emergency front braking system abruptly engaged and almost brought the car to a stop. I immediately applied the gas pedal to compensate for the braking and was able to keep the car from completely stopping. The car in front of me was about 5 car lengths ahead, moving at a similar pace, and the car behind ... Read more
Incident date: Mar 24, 2024
The drive shaft to front differential (part # A9070410-09-00) in MY23 and MY24 Sprinter AWD has structural flaw in the sense that: (1) it is so short that the shaft can easily fall off during normal road conditions. (2) the clip and O-ring to secure the A9070410-09-00 is not strong enough to handle the normal stress of this driver shaft. If A9070410-09-00 falls off, severe vibration occurs and t... Read more
Incident date: Mar 24, 2024
engine seized at the light. i was stuck in the middle of a 6 lane road located in greenville midnight. engine can cause a fire and burn up while i’m inside. the problem was confirmed by a test machine by the mechanic “Knock Sensor 1 Circuit Range/Performance (Bank 1)” no warning lights at all! … the traffic light was red and once it turned green i let off the brake and then it shut off
Incident date: Mar 24, 2024
To Whom It May Concern, I am writing to express my deep concern regarding the ongoing safety issue with the 2022 Nissan Sentra, NHTSA Recall Number 23V-581. This recall, which has been open since August 2023, poses a significant safety risk to drivers and other vehicles on the road and their passengers. What is particularly concerning is that similar issues were reported in the 2021 Nissan Sentr... Read more
Incident date: Jan 1, 2024
Grinding noise turning right at slow braking speeds.
Incident date: Mar 22, 2024
I purchased this vehicle new, it has only 70,000 miles. Recently the dashboard lights lit up with a message that the forward collision warning system failed. I pulled over as soon as I could and began looking this up. First, I wanted to learn if it was safe to drive the car home or if I needed to have the car towed to a dealer. When I restarted the car thirty minutes later the warning light... Read more
Incident date: Mar 19, 2024
2.7 engine failure while accelerating on to a hwy. Loss of acceleration and power. I was unable to get fully off the road. Engine was replaced under warranty only 3,636 miles on car. No warning lights prior to this failure. Once engine failed and started smoking the check engine light came on.
Incident date: Mar 22, 2024
Window regulator is not working in all the Windows I spend more 1000 dolars just to fixed the front ones still waiting to have money to fix the back ones the parts are made from cheap material this should be a recall
Incident date: Aug 16, 2023
I have a sporadic high pitch screeching beep when I start my car. It started about 3 months ago. It is so LOUD and glad I don’t have little kids or older adults I have to transport. I have noticed my SOS consistently blinks green and red.
Incident date: Aug 16, 2023
I have a sporadic high pitch screeching beep when I start my car. It started about 3 months ago. It is so LOUD and glad I don’t have little kids or older adults I have to transport. I have noticed my SOS consistently blinks green and red.
Incident date: Jan 7, 2024
The contact owns a 2020 Ford Escape. The contact stated that while in the front driver's seat, the key fob was used to open the trunk. The contact stated that there was suddenly the mechanical sound of the trunk closing and the contact observed that the trunk had fallen approximately 5 inches. The vehicle was not repaired. The contact stated that the failure recurred while walking to grab items fr... Read more
Incident date: Jan 7, 2024
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was operating the vehicle in a parking area, while the vehicle was in park, and with the engine idling, the engine suddenly stalled. After which, the vehicle failed to immediately restart; however, upon pumping the accelerator pedal, it was able to restart. After restarting the vehicle, it returned to normal function... Read more
Incident date: Mar 18, 2024
Out of no where when I cranked my car the airbag light came on in my car. I took it to have a diagnostic test done and the report shows short circuit at steering gear and driver air bag squib. When I look up my make and model a previous recall for driver airbag comes up, but it's not assigned to my specific vin. Also, there was a previous recall for the steering gear bolts on my make and model but... Read more
Incident date: Feb 21, 2024
Why? since 2022 have I been getting Safety recall notices concerning the HPFP (high pressure fuel pump) on my Ram truck and the dealer says there are no parts available to do the repairs. I have been to 3 dealers since 2022 and all three say the same thing, FCA/Stellantis/Dodge doesn't have the parts. The most recent recall came on [XXX]. Recall notice [XXX] I called Douglas Jeep Dodge Ram in Ven... Read more
Incident date: Feb 21, 2024
The contact owns a 2008 GMC Sierra 1500. The contact stated that while driving at 60 MPH, the spare tire detached from underneath. After a visual inspection of the underneath of the vehicle, he observed that the spare tire hoist and frame were severely corroded, potentially compromising the structural integrity of the vehicle. No warning lights were illuminated. The vehicle was not repaired. The m... Read more
Incident date: Jun 15, 2022
The vehicle experiences a loss of power steeing assist, extra steering effort is required especially at lower speeds, increasing the risk of a vehicle crash. The electric power steering is problematic.
Incident date: Jun 15, 2022
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: Jun 15, 2022
Horn issues horn isn't working Car shuts off constantly Multiple misfire codes reading permanent Codes won't clear on code reader Air bag light keeps blinking
Incident date: Feb 12, 2024
Horn issues horn isn't working Car shuts off constantly Multiple misfire codes reading permanent Codes won't clear on code reader Air bag light keeps blinking
NISSAN
ALTIMA
(2013) — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
Mar 22, 2024
Incident date: Mar 1, 2024
The contact owns a 2021 Ram 2500. The contact stated that while driving at various speeds, on several occasions, the vehicle lost motive power. The vehicle was taken to a dealer where it was diagnosed that the ECM needed to be updated. The ECM was updated but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 37,510.
Incident date: Mar 1, 2024
The torque sensor in my steering wheel is malfunctioning. My steering wheel vibrates and shakes while I’m driving and while I’m sitting in park. There was a recall for this exact issue for 2008-2012 ford escapes, yet this website says my car does not have any recalls…I have videos of my steering wheel shaking.
Incident date: Aug 15, 2023
Rack and pinion is leaking oil.
Incident date: Mar 20, 2024
2019 Honda Accord SRS (supplement restraint system) unit light came on. The dealership informed me that the SRS unit and the driver side airbags are defective. The dealership had the car for a week attempting to figure out the issue and replaced both the SRS unit and the driver side airbags. They gave me the car back and 15 miles later the SRS unit light came back on. There is a safety concern wit... Read more
Incident date: Dec 14, 2023
Oil cooler housing leak. Oil leaking all over transmission and engine valley, potential fire hazard. Ticking in engine and metal deposits caused by poor design of cam follower. destroyed cam and potential for engine to seize up.
Incident date: Jul 1, 2023
The contact owns a 2010 Ford Transit Connect. The contact stated that while driving approximately 30 MPH, the vehicle drover over the pump in the road and both the front driver's side and front passenger side wheel exterior fender flares along with the front grill had dislodged from the vehicle. Upon inspection, the contact discovered that the plastic clips attaching the parts to the body of the v... Read more
Incident date: Mar 20, 2024
The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experien... Read more
Incident date: Mar 20, 2024
Airbag did not deploy. ACM signaled deployment but airbags did not inflate. Need assistance in finding out why the airbags did not fire. Det. [XXX] #[XXX] Vehicle Crimes/Traffic[ Unit Dallas Police Department [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash
1 injured