Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jul 11, 2024
Engine front hood pops up into the safety latch position while driving down the road at highway speed and in cold weather or in a strong headwind.
Incident date: Jul 11, 2024
Engine front hood pops up into the safety latch position while driving down the road at highway speed and in cold weather or in a strong headwind.
Incident date: Jul 11, 2024
Driving at highway speed (75 mph) using Autopilot & car rapidly applied hard braking. There were no obstacles, shadows or anything visible that should have caused this. It occurred twice over two days in different locations. If anyone had been behind me too close they would have collided with me. No other vehicle I’ve owned have done this with their implementation of adaptive cruise & lane assis... Read more
Incident date: May 25, 2024
Emissions light came on and code read a faulty fuel injector. I see it is an extremely common issue and warranty has been extended in some states. Honda dealership tried to charge me $2,000 to replace injectors. This is happening to two other ridgeline owners that I am aquatinted with. It seems that Honda is aware of the issue when I purchased the vehicle.
Incident date: May 25, 2024
When the vehicle light position is on Off at night the daytime running lights on the front of the vehicle come on which appear to be the same as the normal headlights, but the back lights are completely out. The brake lights work, but the back tail lights and licence plate light are out. The car's light switch is on the turn signal arm and can be moved inadvertently when using the turn signal. ... Read more
Incident date: May 25, 2024
Hyundai Recall HY251, NHTSA 23V651000. The ABS Module is failing. This issue may cause the car to catch fire while driving or parked. I've taken the car to multiple dealers. The ABS light is on, the Traction Assist light is on, the Down Hill Assist light is on, and the Parking Brake light is on. The dealers are more than happy to provide standard maintenance services, but are evidently unable to g... Read more
Incident date: Jul 8, 2024
I own a 2013 Ford escape SEL, and I have had a continuous coolant leak for over a year now. Codes from computer reading have come back as spark plugs and cylinders misfiring. I have taken it to a licensed repair shop. They have informed me that they could not find a coolant leak within the cooling and radiator system. However, after personal research and additional information from, my mechanic, I... Read more
NISSAN
ROGUE SPORT
(2020) - AIR BAGS
Jul 12, 2024
Incident date: Jul 10, 2024
Air Bags Failed to Deploy During An Accident Vehicle Hit A Tree No Warning Lamps Prior To Accident Vehicle Towed Due To Damage Vehicle Deemed Totaled By Insurance Company
Crash
2 injured
Incident date: Feb 11, 2024
My driver side head rest deployed without an accident
Incident date: Feb 19, 2022
I had all the recalls done to my vehicle that pertains to a problem with my vehicle suddenly shifting to first gear at freeway speeds. This was done about two years ago. On July 7th, 2024 my vehicle suddenly shifted to first gear while traveling at a rate of 55 miles per hour. My rear tires suddenly locked up and I lost control of my vehicle. Luckily I avoided an accident. I’m reporting this... Read more
Incident date: Feb 19, 2022
I had all the recalls done to my vehicle that pertains to a problem with my vehicle suddenly shifting to first gear at freeway speeds. This was done about two years ago. On July 7th, 2024 my vehicle suddenly shifted to first gear while traveling at a rate of 55 miles per hour. My rear tires suddenly locked up and I lost control of my vehicle. Luckily I avoided an accident. I’m reporting this... Read more
Incident date: Feb 19, 2022
I had all the recalls done to my vehicle that pertains to a problem with my vehicle suddenly shifting to first gear at freeway speeds. This was done about two years ago. On July 7th, 2024 my vehicle suddenly shifted to first gear while traveling at a rate of 55 miles per hour. My rear tires suddenly locked up and I lost control of my vehicle. Luckily I avoided an accident. I’m reporting this... Read more
Incident date: Jul 11, 2024
My steering is making a scretching noise when I try to turn it either way. With it being hard to turn I'm afraid for my safety with driving it and I dont have another vehicle to drive. Yes, I have a quote from a repair shop that my steering rack is going out I didn't notice a warning light as of yet.- this happened about a week ago I have found several complaints about the 2014 Ford Explorer St... Read more
Incident date: Jun 3, 2024
After a 20 minute drive and arriving at destination, I put the vehicle in park and tried to exit the vehicle, but was unsuccessful. The driver door would not open by pulling the handle. I tried unlocking & locking the vehicle with the button on the side of the door, but it did not activate the locks. I also tried using the key fob and it would not unlock or lock the vehicle. I then put the car... Read more
Incident date: Jul 8, 2024
The contact's daughter owns a 2013 Fiat 500. The contact stated while the vehicle was parked, the convertible sunroof retractor failed to function as intended. The contact stated that the convertible sunroof failed to close as needed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the convertible sunroof mechanical system had failed and needed to be rep... Read more
Incident date: Jul 3, 2024
I have received multiple notifications over several months that read "Camera view restricted". This impacts the collision avoidance and adaptive highbeam assist functions. Dealer has offered no service recommendations.
Incident date: Jul 10, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving and towing a small trailer, there was white smoke coming from underneath the vehicle, near the engine compartment and from the exhaust system. The contact was able to drive the vehicle to a local dealer where it was confirmed the vehicle was not under recall. The manufacturer was made aware of the failure and r... Read more
Incident date: Jul 10, 2024
Truck will flash warnings and dinging indicating that the anti-lock brakes and traction control has failed. Sometimes it'll stay that way and other times it will cycle multiple times. Like 20 times in a minute where the ABS and TCS are kicking on and off. Dangerous to have the brakes work like they're supposed to at random. It did this before in July of 2021, Scott Wood Dealership in Arkansas re... Read more
Incident date: Jul 8, 2024
Issue is with Ford 10R80 transmission. While at freeway speeds ( 60/65 MPH) transmission is engaged in 8th/9th gear and you command vehicle to downshift to a passing gear (3rd for example) with a 3/4 throttle input - the gear indicator light shows 1st gear ( which is not possible going 60MPH ), but the vehicle falls into a false neutral basically loosing all power. The RPMs will rev all the way ... Read more
Incident date: May 22, 2020
The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 45 MPH, the exterior A-pillar trim detached and flew off the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The loca... Read more
Incident date: May 22, 2020
The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer ... Read more
Incident date: May 22, 2020
The engine light consistently comes on and off. When you go to diagnose problem it would read- because the engine light would stay on. Two mechanics looked at it, and are saying it’s a failing fuel pump. And it’s not working correctly. The car just shut off and stopped working while exiting a busy freeway. Just cut off in the middle of the exit/road.
Crash
Incident date: Feb 22, 2024
The contact owns a 2014 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the vehicle jerked and stalled. The vehicle was able to restart on several occasions; however, on one occasion the vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed that the EVAP valve, evaporative emissions system leak detection pump... Read more
Incident date: Feb 22, 2024
The engine of my 2013 Hyundai Elantra GT failed due to a known piston-slap issue, and it is available for inspection for a limited time before being sold to a junkyard. This failure occurred suddenly while I was on the highway, putting my safety and the safety of others at risk as I had to maneuver the car to the side of the road amidst heavy traffic. The problem has been confirmed by both the Hyu... Read more
NISSAN
TITAN
(2016) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
Jul 10, 2024
Incident date: Mar 19, 2024
The contact owns a 2013 Lincoln MKX. The contact stated when the vehicle was started the "Service Brakes" warning light illuminated. The contact stated that several other unknown warning lights were illuminated when the vehicle was started several days later. The vehicle was taken to a local dealer to be diagnosed who retrieved DTC code: U3000; 49-68. The dealer determined that the ABS module need... Read more
Incident date: Mar 24, 2024
While braking car will lunge forward regardless of speed. It happens several times a week since purchase of vehicle. I had a few near miss accidents where I almost collided with a vehicle in front of me. There is no warning lamp indicator for this event. Investigating on the internet gave me insight that this is a common problem not being addressed by Toyota.
Incident date: Jul 3, 2024
This is a long term rental truck, 2024 Isuzu FTR, and not owned by me. The headlights are too bright. Other drivers flash me thinking I have the brights on but they are the regular headlights. My wife was driving in front of me in a car and almost crashed because she said my headlights are too bright and blinded her. The dealer said they are aimed correct and are just bright. The truck is bra... Read more
Incident date: Jun 18, 2024
Front left bumper panel needs to be clipped down/manufactured better. Keeps/stays popped out. Pushing it in does not work. Multiple other 2024 Sonata drivers having similar issues
Incident date: Jun 18, 2024
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 23V707000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manuf... Read more
Incident date: Aug 15, 2023
The contact owns a 2023 Tesla Model Y. The contact stated while driving 35 MPH, the vehicle misread the Route 10 road sign for the speed limit sign and the vehicle decelerated to 10 MPH. There were no warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 9... Read more
Incident date: Jan 28, 2023
2017 Ford Fusion has 52,000 miles and needs an engine. Price of new engine and install 9,000. All service completed by Ford om required basis, but now needs an engine at 52K miles.
Incident date: Jul 8, 2024
The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the check engine ... Read more
Incident date: Jul 8, 2024
The contact owns a 2011 Ford Escape. The contact stated while driving approximately 45 MPH, the steering wheel was very difficult to turn. The contact was not aware if there were any warning lights illuminated. The contact pulled over and called a friend for assistance. The contact was able to drive the vehicle to the residence and then the vehicle was taken to an independent mechanic. The mechani... Read more
Incident date: Jun 17, 2024
Hensley Arrow Hitch was purchased in January of 2024. The 4 in drop stinger was the required size needed. After 1500 miles the welds came apart on the stinger as we were backing into our storage lot. Hensley replaced the stinger. After another 1,500 miles, the welds on the stinger came completely apart causing the stinger to break apart, disconnecting the trailer from the truck as we were driving ... Read more
Incident date: Jul 8, 2024
On hot days, fuel vapor escapes from the gas tank's filler pipe and condenses and pools inside the fuel access door. The area around the car smells of gas. Sometimes it runs down the side of the car and drips on the ground. This has ruined the paint. We can't put the car in the garage because of the smell, and we are concerned that in an accident there could be a fire. We don't know what part has ... Read more
Incident date: Jul 8, 2024
NOT a tire issue, TPMS issue, had 2 replaced due to corrosion and slow leaks. These came with a certified used vehicle. Mettalic stems and NitroFill. From Dealer IRA toy of Danvers Mass. 245/60R18 tires. There was no tire damage Dash light came on before driving. TPMs sensors were replaced 6 months apart. The other 2 are still on the car and holding air for now. High cost for replacement With ne... Read more
Incident date: Jul 8, 2024
Windshield cracked with no provocation. Car was parked on driveway when we noticed at least a 6 inch long crack. Car parked in garage overnight and the crack is now about 18 inches. We have about 1500 miles on this car went to Hyundai and they could care less. I have read that others have had this issue also. Not sure if the windshield was put in correctly.
NISSAN
ROGUE SPORT
(2020) - FUEL/PROPULSION SYSTEM
Jul 8, 2024
Incident date: Jul 3, 2024
The engine, running at idle in and out of gear, did not respond to input from the gas pedal. Pushing the gas pedal did not have any effect on the engine revs. This was dangerous because I was attempting to enter a busy roadway and suddenly was faced with zero throttle response although the engine was still running and was in gear. The car has 5,300 miles. The transmission failed at 1,300 miles... Read more
NISSAN
ROGUE SPORT
(2020) - UNKNOWN OR OTHER
Jul 8, 2024
Incident date: Jul 3, 2024
The arm rest that protrudes from the center console, sometimes momentarily interferes with steering control during turns due to obstructing arm movement. Also it frequently causes a minor elbow injury from hitting the arm rest when making a turn.
1 injured
Incident date: May 1, 2024
4 times now I have been driving on the freeway and my vehicle just slows down when putting Foot down on gas pedal nothing car comes to a complete stop with engine light on I turn off and on the engine an d the car goes again I have taken it at the time of incident to Honda dealerships and they keep telling Me There is nothing wrong with the car I tell them that there is something seriously wrong ... Read more
Incident date: Jun 9, 2024
The contact owns a 2019 Chrysler Pacifica. The contact stated that while starting the vehicle there were several unknown warning lights illuminated and the contact was unable to shift the vehicle into drive(D) or reverse(R). The contact stated that the "Service Selector Switch" message was displayed. The contact turned off and restarted the vehicle and normal electrical functions returned. Additio... Read more
Incident date: Jun 9, 2024
The contact owns a 2019 Chrysler Pacifica. The contact stated that while starting the vehicle there were several unknown warning lights illuminated and the contact was unable to shift the vehicle into drive(D) or reverse(R). The contact stated that the "Service Selector Switch" message was displayed. The contact turned off and restarted the vehicle and normal electrical functions returned. Additio... Read more
Incident date: Jun 9, 2024
The contact owns 2023 Toyota Rav4 Hybrid. The contact stated while driving at various speeds with 3 gallons of fuel remaining in the fuel tank, the message "Low Fuel" was displayed, and the instrument cluster turned blank. The contact stated that the instrument cluster remained blank and inoperable until fuel was added to the vehicle. The contact stated that the failure had been recurring while dr... Read more
Incident date: Jul 7, 2024
When on freeway car suddenly displays an alert saying Stop safely now And will shut off , while driving makes it impossible to properly control the car . It has done this on multiple occasions, On the freeway , on residential streets and also when starting from park and proceeding to drive car has suddenly stopped and unable to restart right away
Incident date: Jun 5, 2024
My car has defective clear coat paint. Subaru recalled some units with defective paint because it resulted in improper windshield installation but not mine.
Incident date: Jul 1, 2024
225 55/R19. New 2024 Toyota Venza (purchased XXX) with under 4k miles when tire blew out. Was driving the speed of traffic eastbound on [XXX] near [XXX] merge just east of Des Moines in heavy, heavy semi traffic when tire went flat. I had been driving for several hours since my previous stop and was in the far left lane when noise a loss of control made me pull off the road. I have pictures & a vi... Read more
Incident date: Jul 7, 2024
I recently received a letter in the mail from FCA US LLC, about an emissions recall (Emissions Recall VB6 or 67A) on this 2014 ram. The recall covered many emissions components including the diesel exhaust fluid components. The recall letter also said that if I had replaced or repaired any of these components in the past, I may be eligible for a reimbursement. I had previously had to replace my D... Read more
Incident date: Jul 7, 2024
This happens everyday while I’m driving. The vehicle hesitates and grinds when you try to accelerate and prevents you from going forward. It pulls the car back in yanking motion. Which is extremely dangerous.
Incident date: Jul 7, 2024
This happens everyday while I’m driving. The vehicle hesitates and grinds when you try to accelerate and prevents you from going forward. It pulls the car back in yanking motion. Which is extremely dangerous.
Incident date: Jun 2, 2024
Fuel injector failure on 02/2024. Fuel injector failure on 06/2024. Both times car lost power and started shaking. Hyundai service center will only replace one at a time. Car only has 28k miles.