Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jul 13, 2024
On 7/4/2024 at approximately 6pm, I disconnected my 2023 VW ID4 from an electrical charging station. I moved my vehicle 2 blocks away to an apartment building parking lot, which I had parked in previously. While pulling into the parking spot, I was coming to a complete stop, perhaps going 1-2 miles per hour and as I came to a stop, the car accelerated out of nowhere and crashed into a few small ... Read more
Crash
2 injured
Incident date: Jul 8, 2024
I am going down the road at 65mph and car loses all power, compression, speed... Starts shuttering, stuttering & shaking the car then it dies... It doesn't matter the conditions, whether I'm in city or on road... It does it anywhere and unexpectedly, never know when it's going to do it but it's dangerous it's not just once, it's every time I drive the car! Not just once but several times!
Incident date: Jul 8, 2024
I am going down the road at 65mph and car loses all power, compression, speed... Starts shuttering, stuttering & shaking the car then it dies... It doesn't matter the conditions, whether I'm in city or on road... It does it anywhere and unexpectedly, never know when it's going to do it but it's dangerous it's not just once, it's every time I drive the car! Not just once but several times!
Incident date: Jul 8, 2024
I am going down the road at 65mph and car loses all power, compression, speed... Starts shuttering, stuttering & shaking the car then it dies... It doesn't matter the conditions, whether I'm in city or on road... It does it anywhere and unexpectedly, never know when it's going to do it but it's dangerous it's not just once, it's every time I drive the car! Not just once but several times!
Incident date: Apr 1, 2024
The chest clip slides very freely along the harness and the clip seams to unclasp to the point my 2 year old can slide and undo the clip and freely break out of the car seat which is a extreme safety hazard.
NISSAN
ROGUE SPORT
(2018) - Chest Clip, Buckle, Harness
Jul 18, 2024
Incident date: Jun 29, 2024
The chest clip slides very freely along the harness and the clip seams to unclasp to the point my 2 year old can slide and undo the clip and freely break out of the car seat which is a extreme safety hazard.
NISSAN
PATHFINDER
(2020) - ENGINE
Jul 18, 2024
Incident date: Nov 14, 2023
Vehicle has been having more frequent issues starting up. Engine stalls intermittently and hesitates after fueling up. Been getting inaccurate fuel gauge and distance to empty readings lately. Vehicle is available for inspection upon request. My safety was compromised because the car stalled without warning on the highway almost causing me to get into an accident, and it also shut down on me after... Read more
1 injured
Incident date: Jul 17, 2024
Seat belt use to automatically unlocks in mid drive, sometimes over a speed bump, sometimes during a turn, sometimes for no reason at all. Now seat belt won't lock at all.
Incident date: Jul 17, 2024
The contact owns a 2020 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not expe... Read more
Incident date: Jul 17, 2024
Electric power steering failure was under recall 15S18 but ended 2 years ago needs to be service. I have no power steering in my car and is a major safety issue
Incident date: Jul 18, 2017
**Vehicle:** Toyota Grand Highlander Hybrid Max **Issue:** On high-temperature days, when the A/C is running at full capacity, the vehicle occasionally fails to accelerate from a stop. This issue persists even after applying the recommended ECM update. **Safety Concern:** The lack of reliable acceleration poses a significant safety risk, particularly when turning across oncoming traffic or enter... Read more
Incident date: Jul 18, 2017
Starting off from a stop or at low speeds the vehicle loses all power. Engine stumbles and does not respond, when it happens it almost feels like the engine may stall. Pressing the accelerator and the vehicle will not move, then suddenly will start to go seconds later. This has almost resulted in a crash since the vehicle loses all propulsion unexpectedly. No warning lights. Took to the dealer... Read more
Incident date: Jul 18, 2017
Starting off from a stop or at low speeds the vehicle loses all power. Engine stumbles and does not respond, when it happens it almost feels like the engine may stall. Pressing the accelerator and the vehicle will not move, then suddenly will start to go seconds later. This has almost resulted in a crash since the vehicle loses all propulsion unexpectedly. No warning lights. Took to the dealer... Read more
NISSAN
PATHFINDER
(2007) - POWER TRAIN
Jul 17, 2024
Incident date: Mar 3, 2023
The transmission has gone out. We noticed a whining noise which prompted getting the vehicle inspected which led to the diagnosis. The vehicle is at the dealership and cannot be driven as driving it will void the warranty. The were no warning messages just the whining noise at about 30-40 mph. We were told it was good that we caught it as the car could have broken down at any time which could ... Read more
Incident date: Jul 10, 2024
All of sudden the Engine Maintenance Required sign popped up on the screen during when I was driving. The sign popped up every time I turn on the car. I took the car to Toyota service immediately and diagnostic showed it was Engine coolant bypass valve circuit short to battery or open.
Incident date: Jul 17, 2024
The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the driver’s side B-pillar trim detached from the vehicle and flew off. Additionally, the passenger's side B-trim pillar was dangling. The contact stated that because of the failure, several wires were exposed, and several unknown warning lights were illuminated. The contact also st... Read more
Incident date: Jul 8, 2024
The contact owns a 2011 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The... Read more
Incident date: Jul 8, 2024
Airbag light displayed on Dashboard There has been 3 airbag recalls for 2015 Nissan Altimas, my vin number was not on the Nissan Safety Airbag Recall notification Vin number Recall list. I notified Nissan Consumer Reports on July 5, 2024. Nissan representative, Nissan will not assist with the cost of replacing the Airbag or parts and labor associated with the airbag because of my vin number, limi... Read more
Incident date: Jul 8, 2024
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at 65 MPH, the vehicle lost ... Read more
NISSAN
PATHFINDER
(2022) - VEHICLE SPEED CONTROL
Jul 17, 2024
Incident date: May 1, 2024
To Whom It May Concern, This is a brand new 2024 GMC Sierra AT4 Diesel Truck with 4,000 miles. The first incident occurred when I was doing about 5 mph. The truck maintained its speed without my foot on the gas pedal and the cruise control was not on. Then when I tapped the gas pedal, everything return to normal. The second incident was about 2 weeks later in which the same thing happened. Th... Read more
NISSAN
PATHFINDER
(2022) - ELECTRICAL SYSTEM
Jul 17, 2024
Incident date: May 1, 2024
To Whom It May Concern, This is a brand new 2024 GMC Sierra AT4 Diesel Truck with 4,000 miles. The first incident occurred when I was doing about 5 mph. The truck maintained its speed without my foot on the gas pedal and the cruise control was not on. Then when I tapped the gas pedal, everything return to normal. The second incident was about 2 weeks later in which the same thing happened. Th... Read more
Incident date: Jul 2, 2024
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the... Read more
Incident date: Jul 2, 2024
The contact owns a 2017 Ford F-150. The contact stated while driving 50 MPH, the sunroof failed to close as needed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the sunroof motor and framework on the sunroof needed to be replaced. The vehicle was not repaired. The contact was referred to the manufacturer by the dealer. The manufac... Read more
Incident date: Jul 2, 2024
The contact owns a 2018 Chrysler 300. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that pa... Read more
Incident date: Jul 1, 2024
The contact owns a 2019 Ford F-150. The contact stated that on several occasions while driving at various speeds, the transmission unexpectedly downshifted and the rear wheels seized. The vehicle was pulled to the side of the road and inspected. The contact stated that the ESP warning light was illuminated. The vehicle was taken to a dealer where the transmission, engine, and rear differential nee... Read more
Incident date: Jul 1, 2024
The contact owns a 2019 Ford F-150. The contact stated that on several occasions while driving at various speeds, the transmission unexpectedly downshifted and the rear wheels seized. The vehicle was pulled to the side of the road and inspected. The contact stated that the ESP warning light was illuminated. The vehicle was taken to a dealer where the transmission, engine, and rear differential nee... Read more
Incident date: Jun 25, 2024
The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manuf... Read more
Incident date: Jun 25, 2024
The contact owns a 2019 Toyota Highlander. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed as a failure with the crankshaft sensor. The contact was informed that the crankshaft sensor needed to be replaced. The vehicle was not repaired. The dealer... Read more
Incident date: Oct 8, 2018
The contact owns a 2023 Rivian R1T. The contact stated while driving at approximately 70 MPH with the cruise control activated while overtaking another vehicle, the vehicle independently activated the brake. The contact had not turned off the cruise control and there were no other vehicles nearby. The contact stated no warning light was illuminated. The contact stated that when the other vehicle h... Read more
Incident date: Jul 15, 2020
The contact owns a 2023 Rivian R1T. The contact stated while driving at approximately 70 MPH with the cruise control activated while overtaking another vehicle, the vehicle independently activated the brake. The contact had not turned off the cruise control and there were no other vehicles nearby. The contact stated no warning light was illuminated. The contact stated that when the other vehicle h... Read more
Incident date: Jul 15, 2024
On my way to work I was on the highway and five warning lights came on out of no where. All five warnings were the safety assist systems had problems. I drove to the Honda dealership and found out it was my microchip for my honda,the main microchip for all of the safety and system controls were dead/bad and that it would need to be replace. I was told by the service manager that without the micro ... Read more
Incident date: Jul 16, 2024
My 2012 c300 has a rotted rear subframe making the car not able to be driven. It has major ,life threatening, costly damage and this issue already has a recall all over the world but not in the United States. If I can get the assistance to pay this repair, it will be gladly appreciated.
Incident date: Jul 10, 2024
Air Conditioner will stop working after minutes of being on. This is not bearable in 95-110 degree weather.
Incident date: Jun 12, 2024
The engine oil cooler lines blew/malfunctioned. Was stuck on the side of the road in 100 degree weather had to wait 2 hours for a tow truck. Chevy was towed to a Chevy dealership and repaired. (Removed and replaced engine oil cooler lines as per manufactures specs. Completed oil and oil filter replacement. Added needed fluids to reservoirs.). Message alert about 15 seconds after. Light state... Read more
Incident date: Nov 29, 2017
Emergency stop assist
Incident date: Jul 15, 2024
hybrid battery warning paid out of pocket for towing, car still at the dealership, loss of income and wages, been treated with awful customer services, and paying out of pocket. Car went in on June 25
Incident date: Jul 15, 2024
hybrid battery warning paid out of pocket for towing, car still at the dealership, loss of income and wages, been treated with awful customer services, and paying out of pocket. Car went in on June 25
Incident date: May 30, 2024
The car lost propulsion and displayed Check Vehicle Electric System. Now the it’s sitting at the dealership for over 30 days waiting for parts.
Incident date: May 30, 2024
The car lost propulsion and displayed Check Vehicle Electric System. Now the it’s sitting at the dealership for over 30 days waiting for parts.
Incident date: Nov 20, 2023
The vehicle just went through an inspection with the dealership before being sold to me. The vehicle is stalling when making turns and driving. There are no warning lights, there is a full tank of gas, no warning of it going to happen and it just stalls. The Jeep stalled at an intersection, stalled driving through a parking lot and again today stalled turning from an intersection. It almost caused... Read more
Incident date: Jul 15, 2024
The contact's fiancé owns a 2012 Toyota Camry. While the contact's fiancé was driving 55 MPH with the accelerator pedal depressed, the vehicle failed to accelerate as intended. The contact stated that the vehicle shuddered and decelerated from 55 MPH down to 20 MPH. The contact stated that the check engine and traction control warning lights were illuminated. The vehicle was driven to the reside... Read more
Incident date: Jul 13, 2024
On 7/11/2024, I had a service performed at a local independent automotive repair facility because I purchased new tires for the truck. The repair service history on the truck was limited because I inherited this vehicle from my deceased son. I intend to transfer ownership to my other son who will be towing a large RV Trailer with it. Prior to this service, I was unaware of an important safety re... Read more
Incident date: Mar 2, 2024
I can be driving or at a stop and the vehicle shuts off randomly. No lights come on the dash and no codes or stored codes when hooked to a scanner.
Incident date: Jul 4, 2024
When parking vehicle and putting shifter in park, an audible alarm was dinging and the dash board was flashing shift to park. It was already in park. I did some things and it stopped. Many times I have my 7 grandchildren in the car with me. This has happened more than once and I feel its unsafe to exit my car until I get it to stop. I don’t know whats causing it. My husband said it happen to him... Read more
Incident date: Jul 4, 2024
When parking vehicle and putting shifter in park, an audible alarm was dinging and the dash board was flashing shift to park. It was already in park. I did some things and it stopped. Many times I have my 7 grandchildren in the car with me. This has happened more than once and I feel its unsafe to exit my car until I get it to stop. I don’t know whats causing it. My husband said it happen to him... Read more
Incident date: Jul 4, 2024
The engine stumbles. It performs unexpectedly just when you need power, and it's not there. Feel unsafe when making left turns and the engine lurks and lurches and does not transmit power making the left turn into traffic very unsafe.
Incident date: Oct 1, 2023
The rear wheels are locking up at acceleration after stopping.
Incident date: Jun 13, 2024
The engine stalls without warning. The car is available for inspection upon request. There are no warning lamp messages or other symptoms before the engine stalls.
Incident date: Jul 13, 2024
Brakes failed after less than 12000 miles.
Incident date: Jul 11, 2024
While driving on the hwy, my toddler was able to unclip his chest clip on carseat. I pulled over and obsereved that his chest clip does not securely latch every time that I buckle him in. It unlatches without pressing on the buttons that are supposed to unlatch the clip. It does this by pushing on the backside of the chest clip. I am unable to properly and safely restrain my toddler in his new car... Read more