Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jul 24, 2024
The contact owns a 2020 Ford Escape. The contact stated that there was extreme moisture inside the driver's side rear taillight housing. There were no warning lights illuminated. The vehicle was taken to the local dealer, who took pictures of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was ap... Read more
Incident date: Nov 1, 2023
I am writing to report a potentially serious safety issue with my vehicle. My car recently had its fuel pump replaced/repaired as part of a recall. However, only about 2 years after this recall repair, my car stopped accelerating while I was driving. This left me and my toddler stranded in the middle of the road in 110 degrees, creating a dangerous situation for us and other drivers. I took the v... Read more
Incident date: Jul 19, 2024
Tires lt275/65r20 is the size. I purchased my truck Oct 2023. The day after i got home. I noticed a bulge in the sidewall of the front tire. I took it to the dealer the next day and they replaced it. But not after they accused me of hitting something. Luckily i had the picture the salesman had sent prior to me purchasing the truck and it was visible there. So a few weeks noticed 2 tires had same ... Read more
Incident date: May 1, 2024
I am currently sitting in the middle row, right seat with my wife in the driver seat and my [XXX] in the far left middle row seat. We just bought our 2024 Kia Carnival brand new from Camelback Kia a couple weeks ago. It has 1823 miles on it. As I’m sitting idled in a parking lot I pulled my foot out of my shoe and burnt my foot (hot black top in the summer kind of hot) on the rails for the mid... Read more
Incident date: Jul 23, 2024
My service ABS Brakes light came on over a month ago. I took it into my service center and they told me they're unable to repair it, because the ABS module needed for it is not available. I took it into the local Dodge Ram dealership today and they told me the ABS module has been on backorder since Sept. 2023. They said they were supposed to have them in hand this past May, then this August. H... Read more
Incident date: Jul 23, 2024
The contact owns a 2015 Ford Edge. The contact stated while driving at an undisclosed speed, the contact stated that the vehicle stalled. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a cracked flex plate within the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was mad... Read more
Incident date: Jul 23, 2024
I was told that the car I was buying had 83,000 miles on it. When I stepped into the car however, the odometer said that the car had 108,000 miles on it. When I asked for my money back, the used car dealership refused to refund me and told me that they don't do refunds. The name of the dealership that engaged in false advertising is Unlimited Auto Group in Marietta Georgia.
Incident date: Jul 2, 2020
The contact owns a 2016 Ford Edge. The contact stated that the engine was running abnormally while the vehicle was idling. Additionally, the contact stated while driving 50-55 MPH, the engine was misfiring. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with misfire at start-up with the cylinder #2 misfire. The dealer determined that the engine ... Read more
Incident date: Jul 8, 2024
Uncontrollable acceleration increase; Difficult and rough starting; Engine overheating warning lights and message alerts; Coolant empty and no visible leak; Continued loss of coolant; Copious moisture smelling of anti freeze coming from exhaust; Check engine light codes: P1450, P1450 pd, PO302
Incident date: Jul 4, 2024
This is the third time my lift-gate ( back hatch ) has started working intermittently. I assume the latch is an electromagnet. It is very unsafe as it does not always latch tight and there is no emergency release. Century Ford replaced the first latch on 3/11/21, R.O.342961. It was also worked on 9/15/21. the current incident started on or about 5/20/24
Incident date: Jul 23, 2024
The contact owns a 2017 Chevrolet Traverse. The contact stated that while reversing into a parking space, the vehicle vibrated and made an abnormal sound. Additionally, the vehicle jerked and stalled while driving. The "Check Monitoring System” message was displayed, and the check engine warning light was illuminated. The contact turned off and restarted the vehicle. The transmission was shifted... Read more
Incident date: Jul 23, 2024
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the contact noticed a failure with the engine while attempting to start the vehicle. The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the engine. The contact was informed that the eng... Read more
Incident date: Jul 23, 2024
Over the last 2 years, I have taken m 2022 BMW x5 45e to authorized BMW dealer to have my Air Conditioning fixed but they have not been able to do so after 4 or 5 attempts. Coolant was replaced, hose was replaced, compressor was replaced. Without Air Conditioner the temperature inside the car, especially during summer, goes over 90 Deg F that it is causing heat stroke, dehydration and potential fo... Read more
Incident date: Jul 19, 2024
I bought a used 2011 Super Crew 4x4 in June 2023. Since then, the truck has had almost daily occurrences of the steering sticking to the left during shallow turns at speeds over roughly 25 MPH (e.g. lane changes, wide sweeping turns, round abouts, etc). It requires quick recognition of the issue and a modest tug to return the wheel to center and avoid potential unintended lane changes or collision... Read more
Incident date: Jul 2, 2024
There is insufficient shielding to prevent water from reaching the top of the engine. This results in water dripping on the coil packs and also entering the spark plug wells, causing loss of spark and reduced engine output. Over time, this issue also leads to rust in the engine head, potentially resulting in engine failure. Additionally, water can reach the EGR DPFE sensor, causing the engine to h... Read more
Incident date: Jul 21, 2024
When driving the electronic emergency brake self engages thus causing the car to come to an abrupt stop. You will need to turn the car off and on again to dis-engage the brake. This has happened sever times both on the highway and local streets.
Incident date: Jul 21, 2024
When driving the electronic emergency brake self engages thus causing the car to come to an abrupt stop. You will need to turn the car off and on again to dis-engage the brake. This has happened sever times both on the highway and local streets.
Incident date: Jul 21, 2024
When driving the electronic emergency brake self engages thus causing the car to come to an abrupt stop. You will need to turn the car off and on again to dis-engage the brake. This has happened sever times both on the highway and local streets.
Incident date: Jul 12, 2024
New Vehicle lost appx 3.5 qts of oil in appx 700 miles of driving, spraying undercarraige with oil, causing light smoke from striking exhaust, and leaving stains where parked. Appx 3oz of engine oil observed by me to accumulate in low area on top side of under engine front plastic fairing (I recommend a 1/4" drain hole in the low area to avoid accumulation of engine fluids in this area). Return... Read more
Incident date: Jul 22, 2024
The Electrohydraulic Brake Booster leak a Brake Fluid in the driver side Cabin near to Brake pedal.. This brake Fluid leak touch de floor paint and cause rust on the metal floor… eventually make the warning light on on dash panel and canceling brake functions and another think on brake system .. is a brake fail dangerous.. to much tacoma owners report that fails but Toyota USA solution is repla... Read more
Incident date: Jul 22, 2024
Turn signals will not operate, dealership quoted me $1400 3 years ago, had the work performed and now the issue is happening again and I am being quoted the same amount of money. This is a safety concern if I cannot signal to others where I am turning!!!!! This could cause an accident!!!!! This is highly unsafe!!! What if my kids were in the car?! Talking to customers in waiting lounge at dealersh... Read more
Crash
Incident date: May 1, 2024
Driving on the highway [XXX] ) during rain. Traffic moving stop and go slow. Before I knew what had happened, my car hit the back bumper of a Chevy Suburban. My car gave no auto warning, the windshield wipers barely worked, and I believe the electric systems had stopped. Radio and air-conditioning. [XXX] My car bumper and grill were messed up. And I received pain in my right shoulder. The Su... Read more
Crash
Incident date: Jul 18, 2024
Unintended acceleration causing accident March 2, 2023. Low speed frontal collision avoidance assist did not engage causing accident June 11, 2024. August 2023 I agreed to video and Lexus is not providing video of accident June 11th, 2024! Recall on fuel pump and software replaced but still BAD. Radio off. Heard cybercrimes of communications systems for video game data by Meta.
Crash
Incident date: May 10, 2023
14202 miles on this car with regular oil changes by dealership. Engine is KNOCKING and needs a whole new engine. No warning, no lights, no codes. Is not able to be driven. Had my whole family in the car
Incident date: Jul 1, 2024
The contact owns a 2015 Volkswagen Beetle. The contact received notification of NHTSA Campaign Number: 22V945000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exp... Read more
Incident date: Jun 22, 2024
The contact owns a 2014 Jeep Cherokee. The contact stated while driving from a complete stop uphill, the accelerator pedal was depressed, but the vehicle hesitated to respond and lunged forward while responding. The contact stated that the failure had been recurring while driving from a complete stop uphill. Additionally, the contact stated while driving and coming to a complete stop, the vehicle ... Read more
Incident date: Jun 22, 2024
Fuel Cap recovery error light comes on and when taken to the dealership and diagnosed they replaced the fuel cap twice in 2 years. Still presenting the same problem. Engine Rocker arm and camshaft failure on 3.6L V6 Pentastar engine. Stability control problem when driving on rough highway roads at highway speeds makes the vehicle over correct in a left or right direction out of lane almost causi... Read more
Incident date: Jun 22, 2024
Fuel Cap recovery error light comes on and when taken to the dealership and diagnosed they replaced the fuel cap twice in 2 years. Still presenting the same problem. Engine Rocker arm and camshaft failure on 3.6L V6 Pentastar engine. Stability control problem when driving on rough highway roads at highway speeds makes the vehicle over correct in a left or right direction out of lane almost causi... Read more
Incident date: Jul 13, 2024
Truck stalls out when driving and stoping. Causing parking brake to engage and lose of all functions. It has been at dealer 4 times they say it’s to intermittent. They can’t get it to do it. Also they see a fault but can’t trace it. This has been going on since 2023 a few months after I leased it. I have all records of events. No warning is given before this happens. It just dies. Yes truck ... Read more
Incident date: Jul 13, 2024
Truck stalls out when driving and stoping. Causing parking brake to engage and lose of all functions. It has been at dealer 4 times they say it’s to intermittent. They can’t get it to do it. Also they see a fault but can’t trace it. This has been going on since 2023 a few months after I leased it. I have all records of events. No warning is given before this happens. It just dies. Yes truck ... Read more
Incident date: Jul 13, 2024
The contact owns a 2021 Toyota Avalon. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was ... Read more
Incident date: Jul 15, 2024
As I was driving my 2017 Hyundai Tuscan to work, my vehicle would not accelerate when I pressed the accelerator. The engine would not function properly leaving me in the middle of moving traffic. I was able to pull off the main road to a safe place. My insurance company (Geico) sent an assessor out 7/22/24 who noted a blown engine due to a prematurely worn connecting rod bearing for which there i... Read more
Incident date: Jun 9, 2023
This weekend while traveling on I95N I got into a wreck with automatic cruise control on. I had been in stop and go traffic for about 20 minutes and was following behind a Gatormade hauling trailer for well over a mile with no issues. Suddenly, from a dead stop, the truck attempted to accelerate to its preset speed of 50 mph. I was only one car length away from the trailer and wasn't covering the ... Read more
Crash
Incident date: Jun 9, 2023
This weekend while traveling on I95N I got into a wreck with automatic cruise control on. I had been in stop and go traffic for about 20 minutes and was following behind a Gatormade hauling trailer for well over a mile with no issues. Suddenly, from a dead stop, the truck attempted to accelerate to its preset speed of 50 mph. I was only one car length away from the trailer and wasn't covering the ... Read more
Crash
Incident date: Mar 22, 2024
My itms went bad but no codes pop up when getting checked make my gauge temperature line sit over the 200 mark looks to be around 220 without steeping on the gas hard
Incident date: Mar 22, 2024
While driving on the freeway at 65 mph, the vehicle suddenly began to quickly decelerate. Pressing the accelerator pedal had no effect. The car behind me quickly swerved to avoid hitting me. I was able to maneuver the car onto the shoulder and very slowly exited the freeway. I noticed a warning light shaped like a turtle on the cluster display flashing. I stopped fully and turned off the vehi... Read more
Incident date: Jul 21, 2024
This is a safety issue regarding the durability of windshields. I have had 2 incidents now with my 2020 subaru outback having a cracked windshield. Both times it came on suddenly with at least a foot long crack or more the first time and an 18 inch crack the second time just recently. I reported the incident to the service manager this time and he put me in touch with customer advocacy at subaru w... Read more
Incident date: Jul 21, 2024
Warning light comes on the dash and Ford App that car is overheating and to service. Car will not move but stays running and the cooling fan comes on. This happened when car was started first thing in morning so it hadn't been running for at least 12 hours. Had the same issue back in Nov of 2023 took into Friendly Ford in Monroe, MI and they had it for a couple of weeks and couldn't duplicate the ... Read more
Incident date: May 31, 2024
Safety concern: Engine timing cover oil leak. blind spot warning malfunction.
Incident date: May 31, 2024
Safety concern: Engine timing cover oil leak. blind spot warning malfunction.
Incident date: Jul 18, 2024
While driving in the rain, I lost power steering and had several unrelated waring lights come on. Dash lights flickered. Engine continued to run normally but warning lights came on and off. I was able to drive to a safe location and turn the car off. When I restarted the car everything was normal including the power steering. This happened 2 more times on the 12 mile trip home. In the last 60 ... Read more
Incident date: Jul 19, 2024
The car stalls or fails to accelerate from a complete stop despite adequately stepping on the gas pedal. This has left me in dangerous situations with oncoming cars as my car fails to move as expected. This issue occurs sporadically.
Incident date: Jul 17, 2024
The contact owns a 2023 Honda Pilot. The contact stated that after starting the vehicle, the message "Secondary Restraint System Failure" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 80,100.
Incident date: Apr 8, 2024
The contact owns a 2023 Hyundai Santa Fe. The contact stated after starting the vehicle, the transmission would only shift into neutral and would not shift into any other gear. In addition, the contact stated the vehicle failed to turn off as needed. The contact activated the parking brake to exit the vehicle safely. The contact stated prior to the failure, the vehicle had failed to shift into rev... Read more
Incident date: Jul 14, 2024
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle hesitated. The contact stat... Read more
NISSAN
PATHFINDER
(2023) - STEERING
Jul 18, 2024
Incident date: Jul 1, 2024
Tesla removed the physical stalks for turn signals and replaced with buttons on the steering wheel that get stuck when pressed preventing you from indicating at all. Further, putting turn signals on a steering wheel means that the orientation can change when trying to indicate in any situation other than driving on a straight away. This is incredibly dangerous for the driver and other surrounding ... Read more
Incident date: Jul 18, 2024
Overtime the low beam headlights have become very dim. The bulbs have always blown a lot but I have recently replaced both bulbs and they are still very dim. I ordered high powered LED bulbs and still the low beams are very dim. So dim you can barely see 10 feet in front of you when driving at night. I have to drive with the high beams on to see where I am going. Research online shows this is ... Read more
Incident date: Jul 17, 2024
Vehicle is burning oil. I drove 300 miles and had a low oil message pop up. Vehicle still had 50% oil life left.
Incident date: Jul 17, 2024
Check engine Transmission ABS VSA TPMS All lights went on suddenly. While I was driving suddenly all lights came on dashboard. I’ve used OBD scanner to find the root cause but the problem can’t be detected. I went to Acura dealer in NJ and paid $250. They inspected, and said it could be this Instrument cluster or that ECu. But they did not said anything concrete what could be faulty. Both ... Read more
Incident date: May 7, 2024
Sometimes the vehicle will be very sluggish when accelerating from a stop, it is hard to replicate, and inconsistent.