Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Aug 7, 2024
Transmission overheating, thermostat rationality, gear ratio error in 1st, control circuit, oil leak.
Incident date: Aug 7, 2024
On June 3 and June 4 when I was driving in a curve the crash warning system sensor Turn on and stop completely the truck and finally On June 07 2024 I was driving my truck and for any reasons the steering wheel got completely stuck I have to leave in the dealer because I’m not able the drive the truck That’s it was cause a factory defect The dealer take my truck 3 weeks
Incident date: Aug 7, 2024
On June 3 and June 4 when I was driving in a curve the crash warning system sensor Turn on and stop completely the truck and finally On June 07 2024 I was driving my truck and for any reasons the steering wheel got completely stuck I have to leave in the dealer because I’m not able the drive the truck That’s it was cause a factory defect The dealer take my truck 3 weeks
Incident date: Aug 1, 2024
My rear subframe is rotted out but won't be replaced under warranty because there are no rust holes in the metal. The rust is very extensive, and the car isn't safe to drive. The rear metal brake lines are also rotten and need to be replaced. I've owned many cars older than this one with more miles, and I've never had rusted-out brake lines. This is a safety issue.
Incident date: Aug 1, 2024
Battery died after owning the car for 4 days. Kia service could not determine a cause. Parasitic drain of the battery caused car to be dead.
Incident date: Aug 1, 2024
Vehicle sat in my garage in for 2 days and when I went to go drive, I found the vehicle was dead and had to be jumped. The vehicle currently has 370 miles on it and when I started the vehicle, it returned an error stating that the electrical system drained the battery.
Incident date: Aug 9, 2024
I took this car 2 times to the dealership about the same issue the steering wheel it has a lose parts inside keep giving a weird noise and the second issue the gas smell inside the cabin if you stop the vehicle on hot day and the ac running they are a very bad gas smell coming inside the cabin throw the ac vents i looked on this issue online alot of people have this issue dealership said can't sme... Read more
Incident date: Aug 2, 2024
Long block failure causing coolant intrusion into cylinders. Ford has Tsb out on it
Incident date: Aug 2, 2024
At certain times, the touch screen will freeze, specifically, it had frozen on the navigation, which also didn't allow the back up camera to work/be displayed. The screen also got bery hot to the touch. This was about a 90° day. This has happened on several occasions. I have seen an almost exact problem on the maverick forum here. [XXX] And was compelled to also make a report to the nhtsa. I h... Read more
Incident date: Jun 8, 2024
Since I purchased my car in July 2023, I’ve had multiple false forward collision warning resulting in my insurance premium increasing by sizeable amounts and has caused me undue stress. I’ve reported this problem to Tesla but to no avail. Today 8/9/2024, between 5:17 and 5:21 pm, while driving my cars forward collision warning was activated while no vehicle was in front of my but instead to a ... Read more
Incident date: Aug 6, 2024
The contact owns a 2017 Kia Sedona. The contact stated while driving 45 MPH, the connecting rod punctured the engine causing an engine oil leak. As a result of the failure, the vehicle stalled. There was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer wa... Read more
Incident date: Oct 1, 2022
The motor in this vehicle consumes oil like a drunken sailor consumes alcohol. I have the oil changed, and before the next scheduled oil change, the car had The oil indicator light come on. I immediately went to the nearest AutoZone and purchased oil and put in the car. I took it to the dealership and they told me they were aware of the issue surrounding the motor in this make and model of vehicle... Read more
Incident date: Oct 1, 2022
The fuel system failed on my first real highway trip to the mountains. Suddenly lost power to accelerate on highway making it dangerous to pass, warning lights came on. Vehicle was taken to the nearest small town not equipped to repair however vehicle was deemed unsafe to drive and I had to have it towed 300 km home. Fuel injection system failed and caused metal bits to get into engine causing eng... Read more
Incident date: Oct 1, 2022
I purchased the car 1/31/24 the very next day I experienced a rough idle and the car revving up its own. Toyota was unable to duplicate the problem. In May, I experienced a small leak by driver side pillar A. I was told the vehicle was fixed. In June, I had a leak in the same pillar as well but additional areas were showing a leak. I was told the first leak was from the sunroof. The 2nd leak I was... Read more
Incident date: Aug 8, 2024
While driving, I turned the volume on the radio a couple clicks louder using the steering wheel controls. After I stopped pushing the volume button on the steering wheel, it continued to rapidly increase volume until it maxed out. It was incredibly loud, in a panic, I verified the VOL+ button was not stuck. The VOL- on the steering wheel did not reduce the volume. I spun the volume button down, ... Read more
Incident date: Jul 23, 2024
I have received "High Voltage Battery Warnings" on 3 separate occasions (5/5/24, 5/9/24, 7/14/24), each time being told to stop the vehicle as soon as possible. On each occasion, once the vehicle is stopped it is bricked and cannot be driven at all. Fortunately, each of the three times I was able to stop the vehicle in a safe place. However, if others are experiencing the same issue, they may not ... Read more
Incident date: Jul 23, 2024
I have received "High Voltage Battery Warnings" on 3 separate occasions (5/5/24, 5/9/24, 7/14/24), each time being told to stop the vehicle as soon as possible. On each occasion, once the vehicle is stopped it is bricked and cannot be driven at all. Fortunately, each of the three times I was able to stop the vehicle in a safe place. However, if others are experiencing the same issue, they may not ... Read more
Incident date: Aug 5, 2024
Reference Ford program 19N01 This is an ongoing issue with Ford F150's. This program allows for coverage within 10 years or 100,000 miles. My truck has approximately 78,000 miles. There is a defective sensor in the transmission that when not properly working, causes the transmission to drop into 1st gear and stay there, in other words, not shifting. There are multiple warning lamps when this happe... Read more
Incident date: Aug 5, 2024
On 8/7/2024 the engine light came on and stayed on. I took the car to my service pro and he did a pcm scan. Error code displayed a catylitic problem on bank 1. This is the secind time this has happened to this vehicle. First time was 2/13/2023, Mileage was 52000 miles. Salem Hyundai replaced the Cat with a new one. On 8/8/2024 I called Salem NH Hyundai to report the issue and have an appt for 8/1... Read more
Incident date: Aug 6, 2024
The contact owns a 2015 Ford Escape. The contact stated that while starting the vehicle, there was a white cloud of exhaust smoke coming from the rear of the vehicle. The contact stated that there was an excessive amount of exhaust odor entering the cabin of the vehicle. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where i... Read more
Incident date: Aug 8, 2024
On the evening of 5/6/24, my husband was driving home in our 2021 GMC Sierra 1500 when the truck started to run hard, shaking, and the check engine light came on and was blinking. He pulled onto the side of the road immediately and more messages were coming across the dashboard. The truck was towed to a dealership that same night. Once the dealership assessed what was wrong, we were advised by... Read more
Incident date: Aug 8, 2024
The contact owns a 2009 Ford Escape. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independ... Read more
Incident date: Aug 8, 2024
The contact owns a 2018 Honda Clarity Plug-In Hybrid. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a fail... Read more
Incident date: Apr 13, 2023
The ABS and Electronic braking system has failed in this vehicle. While driving the vehicle, the ABS light will cycle on and off consistently. When the light is activated, the cruise control also becomes ineffective. It has been determined to be the ABS Module failing. This truck only has 100,000 miles on it. When I contacted multiple dealerships, they informed me that they cannot order a repl... Read more
Incident date: Jul 21, 2024
Error message from tesla: front passenger safety restraint system fault. Potentially impaired airbag deployment for passenger. Tesla fixed it under warranty in 2021. The issue is appearing again and I am out of warranty. The car will warn me once every 15 minutes (very annoying).
Incident date: Jul 21, 2024
Error message from tesla: front passenger safety restraint system fault. Potentially impaired airbag deployment for passenger. Tesla fixed it under warranty in 2021. The issue is appearing again and I am out of warranty. The car will warn me once every 15 minutes (very annoying).
Incident date: Aug 8, 2024
On three separate occassions the vehicle has lost all power while driving and required towing to a repair facility. On two of these occassions the vehicle was traveling at highway speed and caused an usafe situation for surrounding vehicles. The batter and alternator were replaced and the vehicle lost power after these repairs. It is most likely the Totally Integrated Power Module, which has be... Read more
NISSAN
PATHFINDER
(2024) - UNKNOWN OR OTHER
Aug 8, 2024
Incident date: Dec 2, 2023
The head rest popped out for no reason. I noticed it when I got into the car.
Incident date: Aug 8, 2024
See attached document for complaint
Incident date: Aug 8, 2024
See attached document for complaint
Incident date: Aug 5, 2024
The contact owns a 2018 Honda Civic. The contact stated that when the vehicle was started, there were several unknown warning lights illuminated. The contact stated that the following day, the vehicle failed to start. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the ... Read more
Incident date: Jun 11, 2024
The way the hood on my truck was designed should be modified. If the sun hits my hood it about blinds me, the glare is very bright. One time I couldn't see the road for a minute or two. The sun visor does not help or solve the problem
Incident date: Jul 10, 2024
MY 2021 venue had less than 24,000 miles when this problem occurred. i am the original owner and until recently, worked from home. i started having issues when i put the key in the ignition to start my vehicle. none of the dash lights or A/C control would come on. i had to re-try two to three times to get it to work. when i took my vehicle in for regular maintenance and informed my dealership ... Read more
Incident date: Jul 10, 2024
When it rains, there are puddles of water on the passenger side! Cannot figure out how the water is getting in..my concern is of a potential electrical short/ fire / failure of a system that doesn’t allow me to operate the vehicle safely! Possibly, affecting other functions of the vehicle during operation!
Incident date: Jul 10, 2024
When it rains, there are puddles of water on the passenger side! Cannot figure out how the water is getting in..my concern is of a potential electrical short/ fire / failure of a system that doesn’t allow me to operate the vehicle safely! Possibly, affecting other functions of the vehicle during operation!
Incident date: May 2, 2023
The passenger airbag kept turning off while someone was sitting 🪑 n the seat. It would turn off intermittently, but then turned off for a very extended period. Photo attached is a screenshot of a video we took while driving.
Incident date: May 2, 2023
I would like to file a complaint against Camping World RV at 15855 Smokey Point Blvd, Marysville, WA. 98271. We purchased our Winnebago 2023 View 24J on [XXX] and they failed to disclosed the recall of the awning on our Winnebago. My wife on 8/2/2024 contacted a Winnebago Customer Care Representative. A recall was posted and sent out to dealerships on the awning in early to mid-April 2024. While ... Read more
1 injured
Incident date: May 2, 2023
I would like to file a complaint against Camping World RV at 15855 Smokey Point Blvd, Marysville, WA. 98271. We purchased our Winnebago 2023 View 24J on [XXX] and they failed to disclosed the recall of the awning on our Winnebago. My wife on 8/2/2024 contacted a Winnebago Customer Care Representative. A recall was posted and sent out to dealerships on the awning in early to mid-April 2024. While ... Read more
1 injured
Incident date: Oct 7, 2023
2023 Tuscon Limited Gas - Multiple instances on Vehicle Forward collision warning system activating with alarms noted but no activation of emergency braking while sitting at stop light with cars in front and back that are not moving. Radio system going to show surround view and in some cases only front view even though at stop light. Biggest issue this weekend while taking a curve while merging o... Read more
Incident date: Aug 5, 2024
See attached document for complaint
Incident date: Aug 5, 2024
The right side of the main front subframe of the car broke. The subframe on the right side was completely rusted out and corroded away. However, the left side of the subframe was perfectly intact with no damage and only minor surface rust. The car has only 50,000 miles on it. When the subframe broke my friends [XXX]aunt [XXX] old) was driving and the right side of the car dropped down and the s... Read more
Incident date: Aug 5, 2024
The right side of the main front subframe of the car broke. The subframe on the right side was completely rusted out and corroded away. However, the left side of the subframe was perfectly intact with no damage and only minor surface rust. The car has only 50,000 miles on it. When the subframe broke my friends [XXX]aunt [XXX] old) was driving and the right side of the car dropped down and the s... Read more
Incident date: Aug 7, 2024
Approximately one week after seeing the CHECK ENGINE light appear, I had a Ford dealership service center examine my vehicle and do diagnostic testing at a cost of $180. I was told coolant was leaking into cylinder 1. They informed me that TSB 22-2229 detailed the problem, and the only solution was a long block replacement. I received a second opinion from an independent service center at a cost o... Read more
Incident date: Jul 31, 2024
The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the vehicle shuddered and there was white smoke coming from the exhaust pipes. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that there was a coolant leak into the engine and that the engine needed to be replaced. The vehicle was repaired; howeve... Read more
Incident date: Jul 31, 2024
The contact owns a 2015 Ford Fusion. The contact stated while driving at various speeds, the vehicle shuddered and there was white smoke coming from the exhaust pipes. The check engine warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed that there was a coolant leak into the engine and that the engine needed to be replaced. The vehicle was repaired; howeve... Read more
Incident date: Aug 7, 2024
I received two recalls and multiple notices saying the parts are not available for the recall. Over 6 months later I receive a notice the parts are finally available. I tried to make an appointment with my local dealer and was told they will not repair unless the check engine light is on. If what happens in the recall (fire, crash or injury), how will I be able to get the check engine light to c... Read more
Incident date: Jun 1, 2024
The contact owns a 2012 Ram 1500. The contact stated while driving 50 MPH, an abnormal scraping sound was coming from the vehicle. The contact pulled over and discovered that the front fuel tank strap bracket had detached due to corrosion. Due to failure, the front end of the fuel tank began to hang down from the vehicle. The contact cautiously drove the vehicle home and attached a cable to the fu... Read more
Incident date: Jun 1, 2024
The transmission wont shift gears. We were stranded at a campsite. The problem has been confirmed by Santa Rosa Ram. Inspection by RAM directly is unknown. Loud clanking noises were heard many days before the final failure.
Incident date: Aug 6, 2024
The contact's mother owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while her mother was driving 70 MPH, the vehicle started jolting. Additionally, the brake pedal was depressed, but the vehicle failed to respond and stalled. The ch... Read more
Incident date: Aug 5, 2024
Valve body went out with 89k miles and had to get transmission replaced.