Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: May 1, 2024
Three occurrences within a week, low oil pressure and check engine light illuminated on 2018 F-150. Twice at cruising speed (20-50 mph) and once when accelerating(60-70mph) to pass. When accelerating to pass, light(s) illuminated, and experience a temporary loss of power. Took vehicle for inspection and notified vehicle was 6 quarts low. Vehicle had last had oil change approx. 5,000 miles before i... Read more
Incident date: May 4, 2024
Airbag warning light suddenly started flashing(on/off) constantly, regardless if anyone or any item is in passenger seat. After attempting to reset to no avail, taken to dealer for inspection. Dealer listed code b00a0-02(Occupant Sensor). Dealer stated only fix is to replace entire seat frame as the sensor is built into seat frame. Dealer stated failure to replace can cause airbag to activate inad... Read more
Incident date: May 4, 2024
Rod bearing failure,,, vehicle year was subject to recall for this specific problem but my VIN not included in recall…I did talk to Honda representative also
Incident date: May 4, 2024
While driving, the front collision warning activated, immediately followed by the automatic emergency brake system activating. This made my car break suddenly, attempting to stop in the middle of traffic without warning. There was nothing in front of me that could have activated the systems. This occurred twice in the past week.
Incident date: May 4, 2024
Electronic steering appears to cut on and off briefly when driving. This happened multiple times in a five mile trip. It sounds like this is the "sticky stearing" issue already under investigation for Honda/Acura.
Incident date: May 4, 2024
Hello, I believe Ford has failed to issue a recall that is causing water damage to brand new vehicles which posses a health risk(mold) to consumers as well as shorten the life of the product sold. My vehicle started having a problem with a wet passenger floor and after a quick search its clearly a common problem as there are several web forums dedicated to the issue. I should not have to pay for... Read more
NISSAN
MURANO
(2010) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
May 4, 2024
Incident date: May 4, 2024
Android auto provides an interface between an Android phone and a car's display and audio system. One of the primary features is navigation and turn-by-turn directions. Beginning about 6 months ago, Android auto has failed to announce turn-by-turn directions. It is not obvious that it is in this failure mode until you notice that turns are not being announced. The user interface indicates that th... Read more
Incident date: May 4, 2024
I began hearing a rattling sound coming from the rear of the vehicle. I believed it was possibly the suspension, as the vehicle would also bounce more often than expected when going over any irregularities in the road (potholes, speed bumps, normal wear on roads, etc). I brought it to the dealership where I purchased the vehicle, and they found no issues. I had previously replaced all 4 tires and ... Read more
Incident date: May 3, 2024
Upon putting the vehicle into reverse, the backup camera takes an insurmountably long time to engage and when it does, the image it produces frequently flashes for several seconds before stabilizing, rendering it useless - particularly with pedestrians or vehicles behind the car. Recent OTA updates have exacerbated this problem, which poses a pretty severe safety risk in a car with such limited re... Read more
Incident date: May 3, 2024
Upon putting the vehicle into reverse, the backup camera takes an insurmountably long time to engage and when it does, the image it produces frequently flashes for several seconds before stabilizing, rendering it useless - particularly with pedestrians or vehicles behind the car. Recent OTA updates have exacerbated this problem, which poses a pretty severe safety risk in a car with such limited re... Read more
Incident date: Apr 1, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, several unknown warning lights illumi... Read more
Incident date: Apr 1, 2024
When starting from a stop, with my 2022 Ford F150 FX4 in drive, sometimes the parking brake will automatically turn on without me activating it while driving. This causes my truck to skid to a halt and I have to manually disengage the parking brake to resume driving. I am concerned about the increased risk for harm to myself or others from a collision due to the unintended stopping. I don't know i... Read more
Incident date: Jan 1, 2018
Leaking head gasket, vehicle had 25,000 miles on the engine
Incident date: Jan 1, 2018
The contact owns a 2002 Chevrolet S10. The contact stated that while driving at an undisclosed speed, the vehicle started shuddering and lost motive power, prompting the contact to pull to the shoulder of the roadway to turn off the vehicle. After restarting the vehicle, the vehicle briefly returned to normal functionality, but the failure reoccurred. Several unknown warning lights were illuminate... Read more
Incident date: Jan 15, 2024
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts wer... Read more
Incident date: Aug 1, 2023
When driving and releasing the accelerator, the regen kicks in to slow the car and provide deceleration and regeneration. During this time, you can feel the brake pedal vibrate. When allowing regen to kick in and suddenly driving over a bump or uneven surface, the regen turns off, and thus, the car gets pushed forward suddenly as the part of deacceleration coming of the regen is not present. This ... Read more
Incident date: Apr 28, 2024
Service Electronic Braking System error message repeatedly and randomly started coming on and chiming beginning in December 2023. Have tried to get a new ABS Pump and Module to no avail since parts are not available.
Incident date: Apr 11, 2024
The contact owns a 2016 Ford Explorer. The contact stated that when the heater was turned to the on position, it blew out cold air. There were no warning lights illuminated. The contact called an independent mechanic, who informed the contact that the water pump was leaking, and that the engine needed to be replaced. The contact called the local dealer, but the vehicle was not diagnosed or repaire... Read more
Incident date: Jul 18, 2021
The contact owns a 2016 Ram 1500. The contact stated that while driving at 65 MPH, the ABS, TPMS, trailer brake control unit, and traction control warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed that the ABS module needed to be replaced. The manufacturer was notified of the failure, but the part to repair the vehicle was on backorder. The manufacturer wa... Read more
Incident date: Mar 15, 2023
The contact owns a 2014 Toyota Prius C. The contact stated that while driving at undisclosed speeds and turning from the left lane, the steering wheel popped out. The vehicle was able to reverse however, tires were pushed inward. The vehicle was pushed out of the roadway. There were no warning lights illuminated. The hazard light was inoperable. The vehicle was towed to an independent mechanic. Th... Read more
Incident date: Mar 15, 2023
The contact owns a 2014 Toyota Prius C. The contact stated that while driving at undisclosed speeds and turning from the left lane, the steering wheel popped out. The vehicle was able to reverse however, tires were pushed inward. The vehicle was pushed out of the roadway. There were no warning lights illuminated. The hazard light was inoperable. The vehicle was towed to an independent mechanic. Th... Read more
Incident date: May 1, 2024
The contact owns a 2010 Chevrolet Silverado 1500. The contact stated that on several occasions while driving at various speeds, the instrument cluster became inoperable, and the vehicle shuddered and stalled. The vehicle was able to restart after 20-seconds on all occasions. The traction control, stabili-trak, and the check engine warning lights were illuminated. The vehicle was taken to an indepe... Read more
Incident date: Feb 8, 2024
The contact owns a 2016 Ford Fusion. The contact stated while attempting to start the vehicle, he noticed white smoke coming from the rear side of the vehicle with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with fluid intrusion into the cylinder. The independent mechanic stated that the head gasket needed to be replaced howev... Read more
Incident date: Dec 14, 2023
The contact owns a 2013 Hyundai Tucson. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and con... Read more
Incident date: Apr 30, 2024
The contact owns a 2019 Honda Civic. The contact stated that while attempting to start the vehicle the vehicle failed to start up. The contact called a mechanic to service the vehicle and after two hours the mechanic was able to start the vehicle. The vehicle was not diagnosed. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the... Read more
Incident date: Apr 28, 2024
The contact owns a 2015 Ford Explorer. The contact stated that while accelerating from a parking lot and starting to make a turn, the contact heard a loud grinding sound coming from the steering wheel while completing the turn. The vehicle was taken to an independent mechanic where it was diagnosed with rack and pinion gear failure. The contact was informed that the rack and gear needed to be repl... Read more
Incident date: Apr 28, 2024
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact wa... Read more
NISSAN
ROGUE SPORT
(2022) — POWER TRAIN
May 1, 2024
Incident date: Apr 12, 2024
Intermittent Shift to Park Message Displayed While Vehicle in Park. I am seeing an intermittent Shift to Park message when the vehicle has been shifted into Park, and the ignition has been turned to the Off position. My car model is a push-to-start/stop ignition type and this issue prevents me from turning off the car at times. I am having the vehicle serviced currently at my local chevrolet dea... Read more
Incident date: May 1, 2024
The contact owns a Evenflo car seat, Model Name: Everykid, Every fit 4 in one. Model Number : 39312349 The contact stated that while cleaning the car seat and removing the cover noticed that the styrofoam shell was cracked. There were cracks in several places from the head to base. The manufacturer was not contacted.
Incident date: Apr 13, 2024
I received recall letter Feb 2024 regarding engine oil pump drive belt may fracture and may result in brake failure and risk of crash. I have not driven my car since Feb 2024. I do not want to crash and kill myself & other people on the road. I have called my dealership where I bought the car new in 2018 (Skalnek Ford) and they have no info on when parts will be in and I called Ford 866-436-7332 a... Read more
Incident date: Apr 30, 2024
Coolant bypass valve failure. Dealer (Atkins Kroll, Toyota Guam) is conveniently charging me over $600 for repair for a common issue for vehicles of this generation.
Incident date: Apr 30, 2024
At 04/12/2024 7:17pm EST the alert "Steering assist reduced. Steering may require increased effort" appeared while driving and remained for the duration of the drive. In the event log this was listed as "UI_a020 Steering assist reduced". The alert disappeared after the car was parked for a while and restarted. This alert also occurred multiple times earlier in the year (and mentioned when the car ... Read more
Incident date: Apr 30, 2024
Unknown I was driving to st. Louis on the highway and was going 70 mph and then I hear a winding noise and loss acceleration and had my foot all the way down on the gas pedal and it would not speed up I was only going 40 on a highway that I was going 70 mph on and kept losing speed
Incident date: Apr 26, 2024
After having recall 23E09 performed the vehicle loses power and shifts to Neutral while driving. When this happens I am unable to shift back to Drive. The display reads “Gear Selected will Engage at Low Speed.” The "D" in the gear shift flashes. Once speed is reduced to around 5 MPH, the parking brake turns on automatically. The check engine light turns on, a "gear light" on the dash board is ... Read more
Incident date: Jun 17, 2023
While driving (speed doesn’t matter, highway or city streets) the check hybrid system turn off engine message/code comes on. When u turn off the car and wait for a period of time the it’s not there anymore but the check engine light stays on and the car drive normal until the code comes back up. When the message comes up the engine loses power and and the car just slows down until the car is t... Read more
Incident date: Apr 22, 2024
On my recent visit to my trusted independent service center, which specializes in Mercedes-Benz, they noticed serious corrosion problems. There were no symptoms to alert me to any problem. Also, I never received the notice from MB so how would I know? My mechanic asked me to sign a waiver (which I never have had to do before) that stated the rear subframe was rotted completely through; needs to ... Read more
Incident date: Feb 23, 2024
Coolant bypass valve is faulty, coolant leaks into sensor. Coolant regulation is important for maintaining proper engine temperature and failure with this system can lead to larger engine issues, possibly leading to catastrophic engine failure. Problem verified by independent mechanic and dealer. Issue was inspected by dealer. The message “Engine Maintenance Required // Visit Your Dealer” disp... Read more
Incident date: Feb 23, 2024
When refueling, the gasoline spills out and can't fill the tank. Took the car to the dealer and they are asking for 2,500$ for repair.
Incident date: Feb 23, 2024
Our 2018 Nissan Leaf experienced an error message when we tried to start it saying "Warning Service EV System No Power". Mileage: 29,862. It would go into neutral, but not into drive. We called GEICO to have it towed to dealership Leith Nissan on [XXX]. On [XXX], John Day from Leith Nissan called to request permission to install a new 12V battery. I approved the cost of replacing the battery. They... Read more
Fire
Incident date: Apr 30, 2024
The contact owns a 2018 Honda Accord. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the failure occurred. The contact stated that there was a delay while attempting to start the vehicle. Additionally, the contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle failed to r... Read more
Incident date: Apr 15, 2024
My starter has failed and continues to do so intermittently. The vehicle is available for inspection upon request. The safety of myself and family are at risk by placing us in a position to be stranded due to the car not starting. The problem has not been reproduced by a dealer to date. The problem was inspected and initially believed to be a need for battery replacement. The battery was repl... Read more
Incident date: Apr 15, 2024
My 2019 Honda Pilot alignment pulls badly to the right while driving on any type of road surface. I have had the vehicle aligned numerous times and the car still pulls to the right. I have heard from other people friends of mine that own Pilots that they have this issue as well. Honda needs to look into this as it is a safety problem out on the road. The problem has been confirmed by my tire deale... Read more
Incident date: Apr 30, 2024
While operating my vehicle at speeds exceeding 70 mph in the leftmost lane of [XXX] , the vehicle unexpectedly shifted into neutral. Despite attempts to manually select a driving gear, the transmission failed to engage, causing a rapid loss of speed. In an effort to avoid a potentially hazardous situation due to the decreasing speed in a high-speed lane, I attempted to maneuver the vehicle towards... Read more
Incident date: Apr 30, 2024
While operating my vehicle at speeds exceeding 70 mph in the leftmost lane of [XXX] , the vehicle unexpectedly shifted into neutral. Despite attempts to manually select a driving gear, the transmission failed to engage, causing a rapid loss of speed. In an effort to avoid a potentially hazardous situation due to the decreasing speed in a high-speed lane, I attempted to maneuver the vehicle towards... Read more
Incident date: Apr 25, 2024
A recall has been issued on my vehicle since February. It is now almost May and when I call Honda about the recall they tell me that they do not have the solution as of yet.
Incident date: Aug 25, 2023
Gas tank bracket rotted. Strap is unattached.
Incident date: Jan 10, 2024
Door makes a loud clanging noise when open and does not stay open
Incident date: Jan 10, 2024
The harness has started to fray after less than one year of normal use. The location is underneath the padding where baby sits, near the bottom on the left (baby’s left).
Incident date: Jan 10, 2024
The harness that controls the lift gate is malfunctioning. It’s an issue from the previous recall that has reproduced results. The only way to fix it is to disconnect and connect the safety pins by the foot panel on the drivers side door. Over time it has progressively gotten worse to the point that anytime it opens, it’ll need to be disconnected and then connected before the next time you use... Read more
Incident date: Apr 22, 2024
Car abruptly switched gear and slowed down while driving. Stepped on the gas but the car did not move while the rpm was spiking