Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: May 14, 2024
Engine is making a knocking noise at startup, continues when accelerating. This was confirmed by the dealer who cited "engine has lower end rod knock. The dealer had to replace the engine and both front sway bar links. These are the same symptoms as NHTSA Recall #23v-751. I opened a case with Honda but they said because my VIN was not included in the recall, they would not cover the cost of the ... Read more
Incident date: May 14, 2024
Related to recall 20UF. VWoA refused to authorize repair under recall in March. My 2017 GTI is diagnosed with all symptoms of the 20UF recall. Random power loss, inability to add fuel, large fuel leak from rear fender (charcoal canister). I have been unable to drive the car since March, but VWoA refuses to pay for the repair. The recall was issued 3 months ago and there is still no repair, or ... Read more
Incident date: May 1, 2024
They have replaced the transmission two times and this transmission is going bad, it's slipping, shuddering, and hesitating when you hit the gas. This car is a death trap waiting to happen. Nissan knows they put junk transmissions in these cars but still sells them. Nissan is going to end up hurting/killing a lot of innocent lives. It's not safe to be driving this car around, half the time the car... Read more
Incident date: May 10, 2024
The contact owns a 2003 Toyota Tundra. The contact stated while working underneath the vehicle, he became aware that the junction point on the frame rail of the front driver’s side was rusted. The vehicle was taken to the dealer where the rust was confirmed and pictures and documentation that the frame needed to be replaced were submitted to Toyota Chicago regional however, the subframe replacem... Read more
Incident date: May 14, 2024
The contact owns a 2019 Jeep Cherokee. The contact stated while driving at undisclosed speeds, the vehicle turned off unintendedly and failed to restart. The vehicle was towed to an independent mechanic. An unknown recall repair was performed; however, the failure recurred several times. The vehicle was towed to the same independent mechanic where the cause of the failure was not determined. The c... Read more
Incident date: Apr 14, 2024
The contact owns a 2019 Jaguar I Pace. The contact stated that the vehicle was unable to charge over 75%. The battery and traction control warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V709000 (Electric System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The battery was replaced. There was a high ... Read more
Incident date: Jan 1, 2024
Multiple doors unexpectedly open. Door latches do not lock.
Incident date: Jan 1, 2024
The contact owns a 2017 GMC Acadia. The contact stated that upon reaching her destination and shifting the vehicle to park, the vehicle failed to recognize that the gear shifter was in park(P). As a result, the vehicle displayed a warning message reading, "Action Required - Please Shift to Park," and the contact was unable to lock the doors until the failure was resolved independently. The vehicle... Read more
Incident date: Jan 11, 2024
Took a trip and the torque converter went out while driving down the interstate. Got off at an exit and as soon as we stopped the whole car starting shaking, you could feel it and hear it through the whole car, could see the hood shaking. Pulled into a parking lot thinking the car might cool down and it would be fine again. It did not stop, it has progressively sounded worse, only if the car is id... Read more
Incident date: May 13, 2024
Yes, available for inspection Broken glass injury potential Not reproduced Not inspected yet No warning Spontaneous breakage. On the morning of the 9th, went to garage to leave for work and fracture was present. This was not present when arriving home the previous evening. I work 1.4 miles from home and travel surface streets with speed limit of 45MPH
Incident date: Feb 15, 2023
The contact owns a 2015 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle seemed to shift improperly, after which the contact heard an abnormal rattling noise coming from underneath the vehicle. The vehicle was taken to the dealer, who diagnosed a failure with the transmission flex plate. The vehicle was not repaired. After investigating the failure, the conta... Read more
Incident date: Jan 13, 2024
DAMAGE TO MULITPLE ROD BEARINGS CAUSING ENGINE LOCK UP
Incident date: May 13, 2024
On a recurring basis, the warning lights come on for”AUTO HOLD” and “EPB” or emergency parking brake. Car continually beeps and gives warning until car is reset. During this time, the cruise control will turn off, causing safety issues during travel. Also, the other safety features seem to stop working during the time this warning is activated. Emergency stop, et cetera. Only activate... Read more
Incident date: May 13, 2024
On a recurring basis, the warning lights come on for”AUTO HOLD” and “EPB” or emergency parking brake. Car continually beeps and gives warning until car is reset. During this time, the cruise control will turn off, causing safety issues during travel. Also, the other safety features seem to stop working during the time this warning is activated. Emergency stop, et cetera. Only activate... Read more
Incident date: May 6, 2024
Master Cylinder leaked into booster an brake fluid got into vac pump. Broke the pump an damaged the end of the cam. Was told metal pieces of cam that broke off where in motor. Had to take a 3600 dollar loss for selling less than what was owed. Car vibration on bad cam. But brakes were repaired with a new pump.
Incident date: May 11, 2024
I got an oil change done and everything was fine brakes were good , battery , engine , everything . Then dashboard lights came on the engine light saying to take to dealer the. The ADAS system sensors popped up when I’m driving they will automatically slam on breaks if I’m not even close , now it’s having a hard time starting up
Incident date: May 11, 2024
Brake booster has gone out. This is a known, dangerous issue that Toyota knows will occur, It is a dangerous and expensive risk to those driving these ticking time bombs, and those potentially in the path of these vehicles. This is a pure safety risk item. No one asking for these brake actions are gaining anything materially other than the use of their cars safely. To make matters worse, Toyota ... Read more
Incident date: Mar 2, 2024
URGENT: MY DASH HAS MELTED ON MY-2009 LEXUS IS 350-CANNOT SEE TO DRIVE, MY 2009 LEXUS IS 350. IT IS GETTING TO DANGEROUS TO DRIVE BECAUSE MELTING DASH BLOCKS VIEW OF ROAD DUE TO SHINING REFLECTION OF MELTING DASH IS ALL YOU CAN SEE IN MY WINDSHIELD WHEN YOU GET IN THE CAR TO DRIVE. THIS IS GOING TO GET ME INTO AN ACCIDENT. YOU CANT SEE A CAR IF ITS MORE THAN 10FT IN FRONT OF YOU BECAUSE THE SHINY-... Read more
Incident date: Mar 2, 2024
There were 2 incidents. 1) got a steering control error, plus my AC stopped working and the temperature gauge would exceed zero. I was able to drive. I had the error code reset and the problem went away 2) car stalled on a busy street and I got a service all wheel drive warning. I was able to restart the car and the error went away.
Incident date: Mar 2, 2024
The brakes in my car failed to work, leaving me swirling around on the highway. Yes it is available for inspection. I was a car accident that left me with a concussion and minor injuries. No the car is now totaled. The vehicle did receive an appraisal inspection. No they were absolutely no warnings or anything that made me feel I shouldn’t have been driving my car. I kept up on the maintena... Read more
Crash
NISSAN
ROGUE SPORT
(2020) — VISIBILITY/WIPER
May 10, 2024
Incident date: May 1, 2024
Glass cracked on the front windshield. No known rock or anything broke it. Seems like cheap glass and others have same experience.
Incident date: May 9, 2024
IT'S BEEN OVER A YEAR SINCE THIS CAR WAS RECALLED AND YET PARTS ARE NOT AVAILABLE TO REPAIR. THE FRONT DRIVER AIRBAG NEEDS REPLACED AND SHOULD IT RUPTURE, NOT ONLY WILL THE DRIVE BE INJURED BUT ALL OCCUPANTS OF THE CAR. I WILL BE SELLING THE VEHICLE IN THE NEAR FUTURE BUT WITHOUT THE REPAIR I WOULD NOT BE ABLE TO SELL IT DUE TO THE SEVERITY OF THE RECALL ISSUE.
Incident date: Feb 9, 2024
- I bought a set of 4 Cooper Adventurer P225 55 R17 tires from Pep Boys in La Habra , CA on [XXX]. - On [XXX], I had to replace one due to a flat, and they noticed that I had a serious bulge in another. I replaced those two tires, putting the new ones in the front. - On around [XXX], friends helping me with adjusting my side mirror noticed that I had two serious bulges, one in each of the front... Read more
Incident date: Feb 9, 2024
- I bought a set of 4 Cooper Adventurer P225 55 R17 tires from Pep Boys in La Habra , CA on [XXX]. - On [XXX], I had to replace one due to a flat, and they noticed that I had a serious bulge in another. I replaced those two tires, putting the new ones in the front. - On around [XXX], friends helping me with adjusting my side mirror noticed that I had two serious bulges, one in each of the front... Read more
Incident date: May 1, 2024
My car recently hit 10k miles. We had a safe trip to Florida the week before no issues or signs of any issue. Two days ago I take my son to the pool at my mother in laws house and go to visit my parents and when I start to leave and pull out of the driveway my car stops and my steering wheel won’t turn but a certain amount. So I had to pull back and try multiple times. Every time I turn the whee... Read more
Incident date: Dec 12, 2023
My brand new car will shut off when coming to a complete stop to save energy as designed. However, when I step on the gas to go, the car shuts completely off, forcing me to put my car in park and restart the engine. It will make a strange noise and all the dash lights will go on. I brought my car in and was told the problem was fixed. It was not. This is the 2nd time I have brought my car back for... Read more
Incident date: Apr 3, 2024
Car would not turn on. All electronics started glitching, lights flickering. Had to disconnect the battery to turn off.
Incident date: Mar 9, 2024
Blind spot warning system gives false alarms repeatedly when no vehicle or obstruction is present. System is completely unreliable and creates an unsafe driving situation.
Incident date: Oct 16, 2023
while driving on the NJ Turnpike I heard a large "pop" noise. Shortly after as I was on the Exit 7A exit ramp I lost all power steering. I nearly hit the guardrail before the car came to a complete stop. I was able to maneuver the car off the exit ramp and pulled over. The was an error message appeared on the screen indicating "power steering reduced." It wasn't reduced it was non-existent. T... Read more
Incident date: May 8, 2024
Fuse box is going bad. Rear windows, front mirrors don’t let up or down. 12V doesn’t work. Horn went out. Automatic key lock doesn’t work. Fuse will completely go out soon.
Incident date: May 8, 2024
Hybrid engine is failing, a week before there was a noticeable clicking under the hood during acceleration but no lights came on indicating any problems.
Incident date: Feb 8, 2024
I am reporting a safety issue with an aftermarket driver’s side mirror manufactured by TRQ, intended as a replacement for a 2017 Subaru Forester. The mirror does not provide sufficient side visibility, increasing blind spots significantly compared to the OEM part, thereby putting driver safety at risk. The problem persists even after a replacement mirror was sent, suggesting a design flaw rathe... Read more
Incident date: May 8, 2024
The contact owns a 2012 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had ... Read more
Incident date: May 2, 2022
We on the interstate cruising @ 75. Lost all drive power, flashed something about a lower gear while I was making my way to the shoulder. When I got down to about 10 mph, the parking brake activated. When we came to a stop, it went into park, but the "P" was flashing. I couldn't disengage the brake or put it into gear . I turned it off and back on and was able to shift into drive and release ... Read more
Incident date: May 8, 2024
Rack and pinion binds. This suddenly started around 70,000 miles. It makes a grinding noise that seems to be in the steering column. While driving it catches and takes effort to move steering wheel past the catch.
Incident date: May 8, 2024
The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, the vehicle would shake without warning. The contact also stated that the coolant needed to be frequently replenished. The failure persisted and the contact stated that the vehicle was starting to hesitate while depressing the accelerator pedal. Upon investigation, the contact discovered that coolant was ... Read more
Incident date: May 8, 2024
This has been happening multiple times since December 25th, 2023. Presently, it's in the shop for the 6th time. This orange light comes on and then right after the vehicle just stops or slows down. Nothing is in front of or behind me. It's random...happens at night or anytime during the day and it stops itself while driving. It has been taken to the dealership 6 times since December and the pro... Read more
Incident date: Feb 1, 2024
AIRBAGS DID NOT DEPLOY. At 4-way intersection w/ traffic light other driver going northbound blew through their red light (maybe on phone or other distraction) at what seemed like a high speed. I was driving westbound at about 30/35mph with a clear green light. Was able to avoid getting t-boned in my door, but couldn't avoid t-boning other car's passenger door (older 2 door F150). My insurance com... Read more
Crash
2 injured
Incident date: Dec 27, 2022
The infotainment center is defective and "ghost touches" all over the screen. This is a hazard when driving as the volume will be turned all the way up or the screen changes off of navigation mode to something else. Additionally, random phone calls will be made or if I'm on the phone, the call will be ended from the random touches. This ultimately results in distracted driving. The UConnect and Ca... Read more
Incident date: Apr 12, 2024
The dash air vent and rear vent motors are clicking when they are turned on. I have read numerous reports that this is an existing issue with 2016 Expeditions. Why are these vent motors not under recall?
Incident date: Apr 19, 2024
The contact owns a 2023 Chevrolet Colorado. The contact stated while driving at undisclosed speeds, the Forward Collision Avoidance: Automatic Emergency Braking activated unintendedly. The contact stated that the vehicle made a hard stop, with the Forward Collision Warning light displayed simultaneously. The vehicle was taken to the dealer however, the failure was not duplicated. The dealer decide... Read more
Incident date: May 6, 2024
Vehicle says to shift to park when it is in park. This doesn't allow you to turn off the car.
Incident date: Mar 9, 2024
When I first drive it with battery-only mode (about 15 miles), it is quiet. When the engine kicks in, there is a loud whining noise when driving it on the streets or on highways and even on idle. I took it to Ford dealership they said it is the transmission and they can not repair just some parts of it, so it needs a brand new transmission to the tune of $8000. At only 110k miles, I could not driv... Read more
Incident date: Mar 1, 2024
My car keeps saying please put in park, even after the car is parked. If I don’t turn on and off the car multiple times shifting from park to reverse to get it to not say put in park, my lights in my car stay on and the battery will eventually die. Seems electrical, and afraid of it says please put in park, is it really in park if it says that?
Incident date: Dec 29, 2023
The vehicle would start from the remote and upon getting into the vehicle the push start won’t engage with the steering wheel locking and the vehicle being inoperable. The steering will will make locking mechanism sounds and the vehicle won’t start. The vehicle will then not turn on and I am unable to drive. It has sputtered for weeks now yet it turns on and I am able to drive. When first purc... Read more
Incident date: May 3, 2024
Magnetic tone wheel. Driving on the interstate and the truck stalled and would not restart. Had to get it towed.
Incident date: May 3, 2024
Recently driving down the road heard a very loud noice thought i had a tire blowout. It was both Rear lower control arms broken Completely into( very rusty ).It also broke my exhaust and banged up the driveshaft. This is very expensive to repair and could have very well been Deadly. Would like for someone to contact me asap ty
Incident date: Jan 16, 2024
My Trailer Brake System starts going off and showing "Trailer Brake System" at the bottom it states Dismiss. It is a safety issue and manufacturing malfunctioning of the truck. There should be a recall in place due to other consumers complaining about this situation.
Incident date: May 5, 2024
While driving on the highway at approximately 80 mph, the driver side A-pillar molding on my 2016 Ford Explorer flew off and struck a vehicle behind me. I am not able to determine if there was any damage to the impacted vehicle. On my vehicle, there are what appear to be scratches or smudges on my door and window due to the rubber molding flapping rapidly. I have attached a picture for reference. ... Read more
Incident date: Apr 1, 2024
I was driving on the highway and out of no where it threw its self into neutral and the gear indicator was flashing with a wrench and it can move for like 5 mins then does it again was told the whole MECHtrnical in the transmission