Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
NISSAN
PATHFINDER
(2024) — ENGINE
Apr 3, 2026
Incident date: Feb 15, 2026
The contact owns a 2024 Nissan Pathfinder. The contact stated that on several occasions when the vehicle was started, the RPM was excessively high, and the engine was revving excessively. The contact stated that while driving on several occasions at various speeds in rainy weather, the Forward Collision Avoidance notification activated inadvertently via the side mirrors on several occasions. The v... Read more
Incident date: Apr 2, 2026
I had just pulled into my driveway and got out and shut the drivers side door and my back window spontaneously shattered. I read online that this has been happening with Rogues in my model year range.
Incident date: Apr 2, 2026
I told the dealership that there were recalls on my car, but because they can’t find it in the system they’re saying that there are no recalls. I did check the NHTSA website and the recalls are still not showing up, but AAA has me down for five recalls. I have all the information on them. I would like the dealership to at least look into them because I don’t feel safe driving my car..
Incident date: Apr 2, 2026
I told the dealership that there were recalls on my car, but because they can’t find it in the system they’re saying that there are no recalls. I did check the NHTSA website and the recalls are still not showing up, but AAA has me down for five recalls. I have all the information on them. I would like the dealership to at least look into them because I don’t feel safe driving my car..
Incident date: Mar 16, 2026
Recently I been hearing a clicking noise every time I come to a complete stop and when I take off again. It started happening recently. After I hear the click noise coming from the middle of the front of my car, the wheel feels like it’s spinning just a little bit before coming to a stop.
Incident date: Feb 1, 2026
In July 2023, at 55,496 miles on the odometer, the original CVT transmission failed and was replaced at Port City Nissan (120 Spaulding Tpke N, Portsmouth, NH 03801), an authorized Nissan dealership, with a Nissan-supplied rebuilt CVT transmission at a cost of approximately $7,000. The rebuilt transmission was warranted for one year. Approximately 2.5 years and only 26,500 miles after installatio... Read more
Incident date: Dec 2, 2025
When decelerating/braking there is a knocking in the rear of the car. It has gotten progressively worse. Had the dealership check it out but found nothing wrong. They didn't drive the car.
Incident date: Dec 2, 2025
When decelerating/braking there is a knocking in the rear of the car. It has gotten progressively worse. Had the dealership check it out but found nothing wrong. They didn't drive the car.
Incident date: Mar 6, 2026
At speed, my wife was driving and without warning was pulled into oncoming traffic. Thank goodness, no accident. A completely failed and broken rear control arm (photo attached). I was told Nissan offered an extended 10 year warranty for this. We were 10 months beyond that. This is no exaggeration, people will be killed because of this. The part literally separated in 2, causing the wheel to immed... Read more
Incident date: Oct 2, 2025
The contact owns a 2022 Nissan Leaf. The contact was notified of NHTSA Campaign Number: 25V655000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer ... Read more
NISSAN
PATHFINDER
(2015) — EXTERIOR LIGHTING
Apr 2, 2026
Incident date: Mar 19, 2026
The contact owns a 2015 Nissan Pathfinder. The contact stated that the rear brake lights failed to illuminate when the vehicle was parked. The contact depressed the brake pedal to disengage the brake lights. While driving at various speeds, the brake lights illuminated without the brake pedal being depressed. The dealer was contacted and confirmed that there were recalls associated with the VIN re... Read more
Incident date: Oct 21, 2024
There has been a major battery recall which has not been resolved for 18 months, since the recall was issued. I have not beenable to drive this car any substatial distance on the freeway since October 2024. I have asked Nissan for a buyback of this car due to this major problem that still goes unresolved.
Incident date: Mar 30, 2026
Hi! This is my 2nd input here about my 2022 Nissan Rogue. Recaping that whike driving home, smoke began to emerge from under the hood and multiple warning signs popped up (please see previous input for more information). Cureentky, my vehicle was diagnosed with a converter issue. The recent recall was related to the engine. The converter and my spark plugs (2 spark plugs replaced already) were all... Read more
Incident date: Mar 30, 2026
I was told by a mechanic that something electrical is wrong with the vehicle it causes the engine to misfire. Different issue than before.
Incident date: Mar 15, 2025
The contact owns a 2022 Volkswagen Taos. The contact stated that while driving at an undisclosed speed, there was an exhaust system malfunction warning light illuminated. Additionally, there was engine oil on the driveway. The vehicle was taken to a local dealer and during an oil leak inspection, the dealer found a fuel leak. The dealer confirmed that fuel was leaking from the vehicle and NHTSA C... Read more
Incident date: Mar 15, 2025
The contact owns a 2015 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling and ticking sound coming from under the hood. No warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with excessive oil consumption, and the engine needed to be replaced. The local dealer was contacted; how... Read more
Incident date: Mar 15, 2025
Truck Issue Description (2021 Ford Ranger – ~93k miles): Truck makes a whining / humming noise with a slight rattling vibration. The noise occurs while accelerating in gears 1–5. The pitch stays mostly the same but gets louder under throttle. The noise goes away when I let off the gas. No noise when revving the engine in park/neutral. No loss of power and the transmission shifts normally. Gea... Read more
Incident date: Mar 31, 2026
ICCU failure, code P1A9096.
Incident date: Feb 27, 2026
Yes, the vehicle is available upon request. While operating my vehicle I experienced multiple serious mechanical and safety related issues including: A burning/ overheating smell coming from the center consol area, senor malfunctions, unexpected gear shifting while driving. The unexpected gear shifting contributed to a motor vehicle accident. The vehicle did not operate in safe or predictable mano... Read more
Incident date: Feb 27, 2026
Yes, the vehicle is available upon request. While operating my vehicle I experienced multiple serious mechanical and safety related issues including: A burning/ overheating smell coming from the center consol area, senor malfunctions, unexpected gear shifting while driving. The unexpected gear shifting contributed to a motor vehicle accident. The vehicle did not operate in safe or predictable mano... Read more
Incident date: Feb 27, 2026
Yes, the vehicle is available upon request. While operating my vehicle I experienced multiple serious mechanical and safety related issues including: A burning/ overheating smell coming from the center consol area, senor malfunctions, unexpected gear shifting while driving. The unexpected gear shifting contributed to a motor vehicle accident. The vehicle did not operate in safe or predictable mano... Read more
Incident date: Mar 10, 2026
6R80- Unexpected downshifting at highway speeds without driver input causing the vehicle to slow down. Harsh/rough when shifting and sounds like I'm driving on the rudders on the side of the highway. No warning lamps or messages. Occasionally downshifts hard when I'm slowing down and then potentially locking up my rear wheels.
Incident date: Mar 13, 2026
The contact owns a 2025 GMC Sierra 3500. The contact stated that the transmission was shifting hard and was jerking while shifting gear. Additionally, the vehicle failed to accelerate above 50 MPH. The messages “Reduced Acceleration” and “DEF Low” were displayed. While refueling the vehicle, the fuel gauge failed to correctly display the level of fuel inside the fuel tank until the vehicle... Read more
NISSAN
SENTRA
(2015) — POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
Apr 1, 2026
Incident date: Mar 3, 2026
Park to shift issue - the vehicle did not register that I was in park, jerked hard when trying to place in gear, did not register the PROPER gear (reverse, neutral, drive), would NOT unlock doors to let passengers out even if it were an emergency. Seems to be triggered on inclines but have also been having issues on flat ground. Other Acadia's apparently have a recall for this issue but my VIN doe... Read more
Incident date: Mar 3, 2026
Park to shift issue - the vehicle did not register that I was in park, jerked hard when trying to place in gear, did not register the PROPER gear (reverse, neutral, drive), would NOT unlock doors to let passengers out even if it were an emergency. Seems to be triggered on inclines but have also been having issues on flat ground. Other Acadia's apparently have a recall for this issue but my VIN doe... Read more
Incident date: Mar 3, 2026
Park to shift issue - the vehicle did not register that I was in park, jerked hard when trying to place in gear, did not register the PROPER gear (reverse, neutral, drive), would NOT unlock doors to let passengers out even if it were an emergency. Seems to be triggered on inclines but have also been having issues on flat ground. Other Acadia's apparently have a recall for this issue but my VIN doe... Read more
Incident date: Feb 1, 2026
Rapid loss of oil from the transfer case, Oil was everywhere. Now I have vibration, wooing sound and hard down shifts from a failing transfer case.. The dealership refuse to replace it because they cleaned the area and it did not leak oil again. Probably, because there's no more oil left in it to leak.This is unacceptable.
Incident date: Mar 31, 2026
I own a 2023 Ford F-150 Lightning, with 48,200 miles and 2.5 years of ownership. Recently, my truck began displaying a “Powertrain / Reduced Power” warning while driving, and the air conditioning stopped producing cold air. The dealer scanned the vehicle and found DTC P0534 – A/C System Charge Loss. Further diagnostics indicated that multiple vehicle modules may require reprogramming and sof... Read more
Incident date: Mar 31, 2026
After a crash into a tree on the passenger side the airbags deployed and the truck immediately caught fire and the doors locked and would not open for any reason. The only way I was able to exit was busting through the front windshield. had I been severely injured or knocked unconscious the outcome of this would have been much different. The truck burned to the ground in 11 minutes. It has been in... Read more
Crash
Fire
1 injured
Incident date: Mar 31, 2026
Car just cuts off. Batteries are good, alternator good no codes! Rpm goes to o cuts off parking break comes takes a couple of seconds to start then cuts off at random times while driving very unsafe!!!! Taken to dealer can’t find anything wrong!!!
Incident date: Jan 24, 2026
The vehicle experienced a sudden loss of 4WD capability and transmission communication while driving. The dealership diagnosed a defective battery ground cable. GM has issued Customer Satisfaction Program N252515590 for this exact issue, but they are refusing to cover my specific VIN despite the truck exhibiting the exact failure described. This defect causes the vehicle to lose critical powertrai... Read more
NISSAN
PATHFINDER
(2018) — POWER TRAIN
Mar 31, 2026
Incident date: Jan 11, 2026
My Wife drove to work yesterday with no issues. After her shift she stops at the local gas station by her job, she puts the car in park but the car continues to roll forward( as if it was in neutral). Applies the brake and puts the E-brake on(car is now stationary). Puts in some gas, turn car back on, puts in drive and the car is makes a grinding like noise. We get the car towed home, jack it up, ... Read more
Incident date: Sep 1, 2024
The infotainment system failed, and so did OnStar. The radio screen is blank and will not. Respond or turn on. There is no sound, the usb charger is not operational and OnStar is not working.
Incident date: Mar 30, 2026
Leading up to and while on a 12 hour road trip, it was noticed that the steering seemed to “stick”, requiring additional force to get the steering wheel to initially move from a resting position. This caused rapid and inconsistent adjustments in the steering of the vehicle. Luckily we have not gotten into an accident as of yet, but every time I drive the vehicle I become anxious that the steer... Read more
Incident date: Mar 26, 2026
The front windshield camera completely failed. No longer have emergency braking. Honda said known problem and want to charge $2000 to fix
Incident date: Jul 31, 2023
The front windshield camera completely failed. No longer have emergency braking. Honda said known problem and want to charge $2000 to fix
Incident date: Nov 15, 2024
Vehicle displayed a “power brake loss” on the 2023 Corolla Cross Hybrid instrument cluster upon trying to start it. After not being able to turn the vehicle on, I exited the vehicle to ensure my key fob was in my pocket. All electronics worked. After roughly 4 minutes of being in the car all power was loss - battery drained. Towing company that my Toyota Dealership Provides had a number out of... Read more
Incident date: Feb 1, 2026
At my 20,000 mile maintenance oil change, I was told my rear brakes and rotors were needing to be replaced. The car is a 2024 vw taos with 19,600k miles. I have never had to replace brakes anywhere near this early on any other car so it is not due to driving habits. The windshield wipers will also spontaneously go off even with no rain or precipitation hitting the windshield.
NISSAN
PATHFINDER
(2024) — FUEL/PROPULSION SYSTEM
Mar 31, 2026
Incident date: Mar 5, 2026
Engine was replaced couple of months ago due to a recall and today 3/30/2026 I'm pulling up to my driveway getting home from work in my car starts smoking it catches on fire
Fire
Incident date: Mar 30, 2026
The front camera has failed and it is available for inspection upon request. The safety of myself and everyone in my car is at risk when the pre-collision assist is not available due to this components failure. Yes, it is a daily occurrence and the camera never stays on for long. A fix was attempted once by a dealer. The component has not been inspected by either of those parties. Only the deale... Read more
Incident date: Oct 1, 2024
The front camera has failed and it is available for inspection upon request. The safety of myself and everyone in my car is at risk when the pre-collision assist is not available due to this components failure. Yes, it is a daily occurrence and the camera never stays on for long. A fix was attempted once by a dealer. The component has not been inspected by either of those parties. Only the deale... Read more
Incident date: Mar 1, 2026
The contact owns a 2011 Dodge Ram 1500. The contact stated that while the vehicle was being serviced by an independent mechanic, the contact was informed that the motor mounts were old and fractured. The independent mechanic suggested that the vehicle was taken to the dealer for the repair. The vehicle was taken to the dealer, who confirmed that the motor mounts were fractured and that the vehicle... Read more
Incident date: Mar 30, 2026
Twice the side detection system failed due to corroded wiring under the bumper which then led into the electrical system failing on side air bag detection/blind zone detection/traction control system/display monitor and blinkers all failing to the point of vehicle not starting. The safety is these features failed which were both safety and stability. Risks occur in becoming stranded and the prob... Read more
Incident date: Mar 30, 2026
The contact owns a 2012 Chevrolet Cruze. The contact stated that while driving at an undisclosed speed, the engine started overheating, and a coolant leak was discovered. During the failure, the check engine warning light was displayed, and the message "A/C Off Due to High Engine Temp" was displayed even though the A/C was not activated. The temperature gauge was elevated, creating a risk that the... Read more
Incident date: Mar 30, 2026
2016 Mercedes-Benz C63 S AMG, M177 4.0L twin-turbo V8. This engine is marketed under Mercedes-Benz's "One Man, One Engine" philosophy — hand-assembled by a single master technician. It failed irreparably at 67,323 miles on a properly maintained vehicle owned by a 14-year Mercedes-Benz customer who has purchased six Mercedes-Benz vehicles. All maintenance performed on schedule with genuine OEM M... Read more
Incident date: Sep 19, 2024
The contact owns a 2020 Nissan Leaf. The contact received a phone call advising to take the vehicle to the dealer to be repaired under NHTSA Campaign Number: 24V700000 (Electrical System). The vehicle was taken to the dealer, where a first-phase software update was performed as an interim repair, and the contact was advised to use quick charging after driving the vehicle for a limited amount of ti... Read more
Incident date: Mar 30, 2026
In 2022, there was a recall on the hood latch system. At that time the dealership was able to spray a substance on the latch and close out the recall instead of replacing the latch. Now my car is having issues with the latch that should’ve been replaced from the start. Therefore, the solution during the recall only prolonged the issue and did not fix the issue. There hasn’t been an accident,... Read more
Incident date: Sep 19, 2024
I am filing a complaint regarding a safety-related failure of the driver’s seat bracket in my vehicle. The bracket has broken, causing the driver’s seat to rock back and forth while the vehicle is in motion. I took the vehicle to an authorized dealer for inspection, and they confirmed that the seat bracket has failed. I was also informed that the replacement part is no longer in production an... Read more
Incident date: Sep 19, 2024
while on vacation, upon entering the parked vehicle, the rear hatch window spontaneously shattered. No local place was open (Sunday) and the wait for a new window was days out so I had to drive two hours home with a makeshift windshield made from a tarp and duct tape. This is an obvious hazard as I could not see out the back window. Replacement window to be installed in the coming days. No warni... Read more
Incident date: Mar 30, 2026
The power liftgate on my 2024 Toyota Sequoia intermittently fails to close using the automatic function. When pressing the close button (either on the liftgate or key fob), the system beeps twice and does not initiate closing, requiring manual force to shut the liftgate. Additionally, the pinch sensor appears to malfunction, falsely detecting an obstruction when none is present. This creates an i... Read more