Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: May 5, 2024
The contact owns a 2016 BMW X5. The contact stated while driving approximately 20 MPH, the vehicle was making an abnormal banging sound. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact pulled into a parking lot and turned off the vehicle. The contact stated that there was no warning light illumi... Read more
Incident date: May 24, 2023
The contact owns a 2018 Ford Explorer. The contact stated while driving at approximately 50 MPH, there was an abnormal sound as if there was something striking the windshield. The contact became aware several months later that the exterior A-Pillar trim was loose. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Num... Read more
Incident date: May 26, 2023
The contact owns a 2017 Acura RDX. The contact stated that while driving approximately 35 MPH and attempting to avoid a second vehicle the husband lost control of the steering and crashed into a tree. During the crash the front end of the vehicle was severely damaged but the front driver's side air bag did not deploy. The front passenger side curtain air bag did deploy although no passenger was se... Read more
Crash
1 injured
Incident date: May 26, 2023
while driving the engine lost power started idling rough and the MIL came on. The MIL was found to be cyl 1 misfire, mechanic tracked it down to a cracked piston. A KNOWN ISSUE WITH THIS MODEL YEAR AND ENGINE. the VIN does not show it as being included in any recall
Incident date: May 21, 2024
The contact owns a 2020 Honda Accord. The contact stated while driving 25 MPH, the vehicle began to shudder. The contact stated that several unknown warning lights were illuminated. The message to see the dealer was displayed. The vehicle was taken to the local dealer, where it was diagnosed that the low-pressure fuel pump and a high-pressure fuel pump needed to be replaced. The vehicle was repair... Read more
Incident date: May 19, 2024
The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer... Read more
Incident date: May 23, 2024
The contact owns a 2008 Ford F-150. The contact stated that while driving at an undisclosed speed, the contact heard an abnormal clicking sound. The vehicle was driven to a nearby parking lot. In addition, the engine seized. The contact restarted the vehicle; however, the gear shifter failed to shift to the intended gear. The contact stated that the vehicle was undrivable. The contact stated that ... Read more
Incident date: May 22, 2024
The lights come on ,the dashboard saying it’s my fuel pump and I can’t get it fix because they don’t have the parts in stock till next year vehicle will stall on the highway and lose power causing someone to crash into me and the transmission throw a code as will with the fuel pump
Incident date: May 22, 2024
1.the AC is not working no more I told the people at the Honda dealer that it will hiss and my car will vibrate in the seats and this been going on for 2 years and I had Honda care and the people at the dealership told me it’s not nun to worry saying it’s common for Honda now I don’t have AC at all
NISSAN
PATHFINDER
(2024) — FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
May 23, 2024
Incident date: May 20, 2024
Was having an issues with trying fuel my truck up. I was only able to fuel up 2 gallons or less at a time before having fuel backing up into the fuel tube shutting of fuel flow. I took my vehicle to Dodge to have it looked at and it was determined that I have a bad fuel tank. The dealership went on to say that it was a faulty rollover valve that went bad. This valve is molded into the gas tank so... Read more
NISSAN
PATHFINDER
(2024) — FUEL SYSTEM, GASOLINE
May 23, 2024
Incident date: May 20, 2024
The contact owns a 2020 Honda Insight. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated the vehicle had stalled on several occasions. Additionally, the vehicle occasionally failed to start-up. The local dealer was contacted, but the vehicle was not diagnosed or repaired ... Read more
Incident date: Mar 23, 2024
In December 2023 while getting a routine oil change, the mechanic told me there was no oil in the car but it was common for these vehicles. They told me to start getting it checked at 3,000 miles and having it topped off. When I went again in March 2024, there was again no oil. (I barely drive the car as I work remotely from home and rarely leave my house.) I called a mobile mechanic who came out ... Read more
Incident date: Mar 23, 2024
The contact owns a 2024 Cadillac XT4. The contact stated while driving at an undisclosed speed, the instrument panel lost power. The contact stated that prior to the complete failure, there were several error messages displayed on the screen. The contact stated that the only function on the instrument panel that was operating as needed was the speedometer. The vehicle was taken to a dealer and dia... Read more
Incident date: Mar 23, 2024
FORWARD COLLISION CONTROL SENSOR GOES ON AND OFF, UNTIL IT STAYS OFF ALL THE TIME. IT ALSO HAS MADE THE CRUISE CONTROL UNOPERABLE. AFTER ABOUT 1 MONTH THE ABS LIGHT CAME ON, THE CODE WAS YAW SENSOR. RESET CODE AND NO PROBLEMS FOR ABOUT 10 DAYS. STARTED CAR ONE MORNING IN GARAGE AND ABS LIGHT WAS ON AGAIN, SAME CODE. ON MANY INTERNET SITES THERE ARE THOUSANDS OF PEOPLE COMPLAINING ABOUT THE FOR... Read more
NISSAN
PATHFINDER
(2013) — FUEL/PROPULSION SYSTEM
May 23, 2024
Incident date: May 15, 2024
2020 mx5 rf club edition with 65k miles lost engine power while driving in rush hour traffic. Car would not re-start, required a tow, and I was left stranded and without transportation. Since car was inoperable it was towed to nearby reputable mechanic and per the mechanic fuel pump has failed. Same fuel pump has been recalled by other manufacturers and hundreds of thousands of 2018-2019 mx5's hav... Read more
Incident date: May 23, 2024
The contact owns a 2016 Jeep Cherokee. The contact stated that the vehicle was taken for routine service at the local dealer, and the technician advised her that the engine oil cooler needed to be replaced. The contact stated that the vehicle was also taken to several independent mechanics and the diagnostic result was confirmed. The vehicle was not repaired. The manufacturer was made aware of the... Read more
Incident date: May 23, 2024
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that while in the process of trading the vehicle at a Toyota dealer, the dealer inspected the vehicle and informed the contact that the subframe was severely rusted. The Chevrolet dealer was notified of the failure and advised the contact to take the vehicle to the location for inspection. The vehicle was not diagnosed or repaire... Read more
Incident date: May 23, 2024
I was driving at normal speed full tank of gas and electricity, when I got an error message "propulsion power is reduced". I was in the middle of the highway and the car would no longer let me accelerate. I was able to pull of on a small street. Car's check engine light turned on, my steering wheel became hard, and everytime I try putting it on reverse or drive, I get a message to put the car on p... Read more
Incident date: May 9, 2024
AWD control failure creating these messages: No Hill-Assist No Collision-Assist No Traction Control Service AdvanceTrac Service AWD The result is no AWD.
Incident date: May 1, 2024
The contact owns a 2015 Jeep Patriot. The contact stated while the vehicle was parked, the contact noticed that the passenger’s side window would not properly slide down. The vehicle was taken to the independent mechanic but was not diagnosed or repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Incident date: May 22, 2024
Purchased vehicle March 6,2024. On the test drive I noticed some front end passenger issues and jerking of steering wheel while driving. I was assured it was a tire issue and alignment. I put new pads, rotors, calipers on front end and bought new tires. Car is still jerking from side to side while trying to steer no matter the speed but worse over 50 MPH.
Incident date: May 22, 2024
Purchased vehicle March 6,2024. On the test drive I noticed some front end passenger issues and jerking of steering wheel while driving. I was assured it was a tire issue and alignment. I put new pads, rotors, calipers on front end and bought new tires. Car is still jerking from side to side while trying to steer no matter the speed but worse over 50 MPH.
Incident date: May 15, 2023
The roof panel that was only attached with adhesive has detached from the frame of the car. This has also caused the retractable convertible top to stop working. I have read about the roof of many of these cars flying off while driving down the road. It is only a matter of time before this poor defect causes serious injury and/ or significant property damage. I called cadillac customer service and... Read more
Incident date: May 21, 2024
The propane regulator on this RV was recalled by the NHTSA recently as it was venting propane under high temperature conditions. The replacement regulator is of such poor quality, less than 1 year later the hoses are cracked and worn to the point where I do not trust them to hold propane. This is an item that previously had zero signs of wear, no cracks or damage to the hoses, but was faulty from... Read more
Incident date: Feb 1, 2024
Master Cylinder leaked into brake booster causing complete brake failure. Had to use downshifting and emergency brake to stop. Contact Ford and they said not on recall list. Have a nice day.
Incident date: Feb 1, 2024
I have seen the problem online called ghosting or ghost control. The infotainment system changes station, settings, selected input or anything else it randomly selects on its own and this is occurring while driving the vehicle.
Incident date: Feb 1, 2024
During the last 3 winters I have noticed the car do something strange when going up an extended highway inclines. The battery % along with the estimated miles left will drop suddenly (~40% in a minute) and when I would go over the top of the hill most of the battery % and miles would return. During the 2021-2022 winter, I noticed this happen only once or twice. During 2022-2023 winter, I noticed t... Read more
Incident date: May 22, 2024
Complaint: Failure to notify or reave owned the car since October 2013 and have been notified of other defects through recalls from HMA. Which were serviced and completed on [XXX], 2023. 1.Recall 170: BRAKE PEDAL STpair while under service at a Hyundai dealer of a potentially hazardous defect. Foremost, Hyundai Motors America (HMA) never notified us of the potentially hazardous defect with motor.... Read more
Incident date: May 22, 2024
The contact owns a 2021 Chevrolet Traverse. The contact stated while driving 55 MPH, the vehicle inadvertently lost motive power. The driver was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The service battery warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the alternator. The vehicle was repaired. The manufactur... Read more
Incident date: May 22, 2024
Have fixed myself Ac compressor kit about 97,051miles on [XXX], maf sensor, two vvt solenoids having driven it 20,000 miles in five years trying to rid light. Nov 2019 purchased at 94,719 miles. Roberts nissan of manchester, tn checked and serviced on [XXX] at 95,186 milles in excellent condition. Light will not stay off for power train system, cam timing bank, timing chains, vct camshaft timing ... Read more
NISSAN
PATHFINDER
(2013) — SUSPENSION
May 22, 2024
Incident date: May 8, 2024
[XXX] loud clunking noise from right rear of car taken to VW KIngst on, NY, diagnosed with broken rear springs there is a recall but not for my VIN number, but my springs are broken, maybe VIN numbers need updating INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: May 15, 2024
Power steering failure. Everything was working properly when parked. When started the next day, a steering wheel warning light flashed repeatedly and there is no power steering. Vehicle can be steered manually but is incredibly difficult. The vehicle has not been to a shop or the dealer yet.
Incident date: May 15, 2024
The contact owns a 2014 Ford Fusion. The contact stated that while operating the vehicle, the steering wheel was loose to the touch and was not securely attached to the steering column. The vehicle was taken to the local mechanic who diagnosed that the steering wheel retaining bolt had failed and needed to be replaced. The vehicle was not repaired. The contact was advised to notify the local deale... Read more
NISSAN
PATHFINDER
(2022) — SERVICE BRAKES
May 22, 2024
Incident date: May 10, 2024
I received a recall notice some time ago about the ABS issue (251) Although they mention you can still drive the vehicle you shouldn’t park near buildings. I have a driveway and do not feel compelled parking car in the street where a potential vehicle fire could harm my neighbors. It is taking far too long for a remedy in this case. I would like for Hyundai to get this resolved. Right now I ... Read more
Incident date: Jul 27, 2023
The contact owns a 2016 Kia Soul. The contact stated that while starting the vehicle, the check engine warning light illuminated. The light disengaged independently; however, over time the warning light illuminated intermittently. The vehicle had been repaired twice; however, the failure persisted. The contact stated that one month after one of the repairs while driving approximately 20 MPH, the v... Read more
Incident date: May 13, 2024
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the vehicle hesitated to start and several attempts or a jumpstart was needed ... Read more
NISSAN
PATHFINDER
(2023) — ELECTRICAL SYSTEM
May 21, 2024
Incident date: Jan 22, 2024
The contact owns a 2006 Hummer H2. The contact stated while driving at undisclosed speeds with the A/C activated, the contact became aware of an abnormal burning electrical odor. No warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the blower motor resistor needed to be replaced. The vehicle was not repaired. The manufactur... Read more
Incident date: Apr 1, 2024
Unknown… This is what happened. I was at a stoplight first car in line. While waiting for the light the car just shut off without warning. It would not go into park, key would not turn, the dashboard was lit up & radio on. I turned on my flashers. I called a tow and kept doing everything to get the car to start after about 15 -20 minutes or so I finally got it to go in park turn the key and i... Read more
NISSAN
PATHFINDER
(2020) — ELECTRICAL SYSTEM
May 21, 2024
Incident date: Nov 13, 2022
The contact owns a 2022 Ram 2500. The contact stated while attempting to set the radio stations, the contact experienced failures with radio and other safety features which were controlled by the computer that controlled the radio. Additionally, the contact stated that the defroster, the back-up camera, and the hazard warning lights were inoperable. The contact had taken the vehicle to a local dea... Read more
NISSAN
PATHFINDER
(2020) — STEERING
May 21, 2024
Incident date: Nov 13, 2022
Steering becomes extremely stiff after 20 min at highway speeds. The problem only happens during highway speeds. Steering will "stick" and when wanting to change lanes or avoid a rough spot or hazard. You have to jerk the steering wheel to break it loose. Often, the effort required causes overcorrection, and you need to re-correct the wheel back suddenly. Even passengers notice the over steering r... Read more
Incident date: May 20, 2024
Keep getting a safety restraint system fault error displayed and the estimate is more than $2000.This error just came out of the blue and I am not sure if the vehicle is safe to operate.
Incident date: May 20, 2024
Keep getting a safety restraint system fault error displayed and the estimate is more than $2000.This error just came out of the blue and I am not sure if the vehicle is safe to operate.
Incident date: May 17, 2024
The contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA Campaign Number: 23V215000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer wa... Read more
Incident date: May 17, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the A-Pillar applique trim detached from the vehicl... Read more
Incident date: Apr 29, 2024
My ABS/Brake/Traction alarm is lit up on my 2016 Dodge Ram 1500 Big Horn (99.5k miles) and I was notified that the part is not available from Mopar/Dodge. It has been checked out by Firestone and confirmed by them that the part is not available.
Incident date: Dec 22, 2023
The contact owns a 2020 Honda HR-V. The contact stated while driving 30 MPH, the vehicle stalled. The oil and battery warning lights illuminated. After waiting ten minutes, the vehicle restarted. The contact stated that occasionally the vehicle failed to restart. The vehicle was taken to an independent mechanic, who was unable to duplicate the failure. The contact called the local dealer. The vehi... Read more
Incident date: Dec 22, 2023
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The vehicle was towed to an independent mechanic where it was advised that the vehicle needed to be taken to a dealer. The vehicle was then towed to a ... Read more
Incident date: May 18, 2024
The contact owns a 2019 Hyundai Accent. The contact stated while driving 32–33 MPH, the rear of the vehicle was shaking, and the vehicle stalled. There was smoke coming from the rear of the vehicle. The engine warning light was illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the system needed to be reset. There was an unknown fault with the air bag. The vehicl... Read more
Incident date: May 17, 2024
The contact owns a 2017 Audi A8. The contact stated that while using the cruise control, the warnings ACC (Adaptive Cruise Control) and Brake Guard disabled was display on the instrument panel. The vehicle had been taken to the dealer where it was diagnosed that the camera had failed and needed to be replaced. The contact stated the dealer originally agreed to repair the vehicle; however, the deal... Read more
Incident date: May 17, 2024
I was driving on a congested thoroughfare during rush hour on a Friday night. My truck became unresponsive and the steering wheel locked up. The truck made a screeching stop. With over 100 cars behind me honking. I was unable to drive car off the road shoulder in a safe location. The cars electrical system when dead. With very limited battery life on my phone, I worked to to solve this problem... Read more