Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Apr 1, 2024
The contact owns a 2015 Land Rover Range Rover Evoque. The contact stated that while driving at an undisclosed speed, the transmission inadvertently shifted from the drive(D) to neutral(N) and the vehicle lost motive power. A bystander helped shift the transmission into park(P) and then into drive(D). The contact was able to drive to the residence. The vehicle failed to restart while at the reside... Read more
Incident date: May 19, 2024
The 12v battery in my vehicle failed due to the known ICCU issue. The dealership has the battery and has since replaced it. I do not know if they keep it for their records or not. My family's safety was put at risk due to the unpredictable timing of the failure, we were parked (thankfully) but there was a massive thunderstorm headed our way and we had to hunker down while waiting for a tow truck ... Read more
NISSAN
ROGUE
(2023) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
May 30, 2024
Incident date: May 19, 2024
The contact owns a 2018 Ram 2500. The contact stated that on several occasions while driving at various speeds, the ABS and Traction Control warning lights and the “Service ABS Control Braking System” message flashed on the instrument panel. The contact stated that simultaneously an audible chime was heard. Additionally, while driving at various speeds with the cruise control activated, the cr... Read more
Incident date: May 15, 2024
I have had several problems with my back up camera. My camera now is showing the picture upside down. As a [XXX], I am using this for safety and it is very distressing since this is one reason I purchased my Ford Vehicle. I see there has been a recall issued for some 2011 Ford Edge vehicles and wondering how I could get my VIN number added. I feel this is a serious issue for safety. INFORMATION RE... Read more
Incident date: May 30, 2024
1.)Rear Brakes are not functioning properly. They still have pads but when you press down to pump the brake it fails. I was told by a mechanic that they other GMC vehicles have had recalls on this, but mine is not showing one. 2.)The suspension on this vehicle has never worked properly. It rides extremely rough. It has some special suspension in it from a shock perspective, but it feels as if it ... Read more
Incident date: May 30, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had n... Read more
Incident date: Mar 13, 2024
The contact owns a 2019 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts ... Read more
Incident date: Mar 13, 2024
The steering wheel needs extra power to steer at low speeds. It acts as if the power steering has no power
Incident date: May 23, 2024
On 05/11/2024, I accelerated onto the freeway at which point my vehicle would no longer go past 50 mph with the pedal to the floor. I had my two small children in the car at the time. It was dangerous as cars around us were going 65+ mph. The check engine light started blinking when this was occurring. Prior to that the check engine light had been on because the dealership claimed they didn’t kn... Read more
Incident date: May 23, 2024
On 05/11/2024, I accelerated onto the freeway at which point my vehicle would no longer go past 50 mph with the pedal to the floor. I had my two small children in the car at the time. It was dangerous as cars around us were going 65+ mph. The check engine light started blinking when this was occurring. Prior to that the check engine light had been on because the dealership claimed they didn’t kn... Read more
Incident date: Mar 7, 2024
When the flex plate cracks it can damage the torque converter causing transmission damage. Ford has a consumer fix for the flex plate but refuses to cover the transmissions.
NISSAN
PATHFINDER
(2013) — SEAT BELTS
May 29, 2024
Incident date: May 29, 2024
The passenger seat belt can note be used. It locks up and can't be pulled out. Similar to when someone pulls it out too far, but fully retracted you can not pull it out.
Incident date: May 16, 2024
Car suffers from sticky steering like the other newer civics and it is a very scary issue. My car does not drive straight and as it is getting hotter in Louisiana my car is acting up more. I am constantly swerving to keep it straight. Almost hit car in another lane and I have to fight against the wheel to make it stay straight. There are no warning lights. I have regular maintenance done. It also ... Read more
Incident date: May 29, 2024
Passenger restraint system malfunction. I took it to the dealership and was told it will cost $3785.91 to replace the passenger seat mat. Looking online, this problem appears to be widespread with many individual car owners complaining of the issue. Given that this is a life safety system and its apparent prevalence, it seems appropriate to consider this for a mandatory recall.
NISSAN
ROGUE SPORT
(2021) — SERVICE BRAKES
May 29, 2024
Incident date: Sep 13, 2023
I own a 2014 Ram 1500. The ABS module stopped working in it sometime in 2021. The new part was on backorder with no estimated delivery date. At the time I put a used ABS module in it and it lasted about a year before it went out again. This is a known problem that Ram is having with their ABS systems on several different models. The ABS module part # 68228991AC has since been discontinued by ... Read more
Incident date: May 27, 2024
The contact owns a 2013 Ford F-150. The contact stated that while her friend was driving approximately 70 MPH, the vehicle lost motive power. The contact stated no warning light was illuminated. The contact stated that her friend pulled the vehicle off the roadway, stopped, and placed the vehicle in park (P), turned the vehicle off and on. The contact stated that her friend was able to place the v... Read more
Incident date: May 27, 2024
Leasing 2021 Nissan rogue and approximately September 2023 engine making terrible noises. Brought to dealership and was told engine failure and they were not covering it since they found some sludge. After fighting with them they asked for maintenance records which I gave them all up to date. They still refuse to replace engine. Car was held hostage unless I paid for engine which I did. Lookin... Read more
NISSAN
ROGUE
(2016) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
May 29, 2024
Incident date: May 23, 2024
The contact owns a 2018 Chevrolet. The contact stated that on several occasions while driving at various speeds, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was steered to the side of the road and restarted each time, but the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the EGR valve needed to be replaced and 40 u... Read more
Incident date: May 1, 2024
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The local dealer was not contacted. The contact state... Read more
Incident date: May 1, 2024
Car seized on the freeway. No warning, no lights, nothing it just died. Waiting on an explanation from the dealership;
Incident date: May 1, 2024
I purchased a 2024 Nissan Versa S 5 Speed approx. two months ago. Upon driving the first week, the engine would rev high in between shifting (not rev hang) and made the vehicle almost impossible to drive smooth. I have been driving manuals for 34 years. I planned on taking the car to the dealer to check when I had time. Then by week two to four, a rattle developed under the shifter adn center cons... Read more
NISSAN
ROGUE SPORT
(2018) — FUEL SYSTEM, GASOLINE
May 29, 2024
Incident date: May 28, 2024
The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exp... Read more
NISSAN
PATHFINDER
(2014) — SERVICE BRAKES
May 29, 2024
Incident date: May 2, 2024
Service and systems and service electronics brake system warnings at approx 50000 miles. Dealer is saying it is an HCU failure
Incident date: Mar 1, 2024
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 40-45 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull to the side of the road. The vehicle was towed to an independen... Read more
Incident date: May 29, 2024
Passenger Side Cowl Seal Failure. The passenger side cowl seal fails. When this happens water can enter the vehicle and pour into the BCM (Body Control Module). Once water enters the BCM, it creates corrosion and will needs to be replaced along with the reprograming of all the keys. This is available upon request. My safety and the safety of others is put at risk because when water enters th... Read more
Incident date: May 29, 2024
Passenger Side Cowl Seal Failure. The passenger side cowl seal fails. When this happens water can enter the vehicle and pour into the BCM (Body Control Module). Once water enters the BCM, it creates corrosion and will needs to be replaced along with the reprograming of all the keys. This is available upon request. My safety and the safety of others is put at risk because when water enters th... Read more
NISSAN
PATHFINDER
(2023) — POWER TRAIN
May 28, 2024
Incident date: May 26, 2024
The contact owns a 2016 Ford Transit Connect. The contact stated while driving 65 MPH, the transmission downshifted to 1st gear without warning. The contact continued driving and while coming to a stop light the failure recurred. The contact attempted to accelerate when the light turned green, and the vehicle inadvertently shifted into neutral, and the contact nearly crashed into another vehicle. ... Read more
NISSAN
PATHFINDER
(2023) — FUEL SYSTEM, GASOLINE
May 28, 2024
Incident date: May 26, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, and attempting to make a left turn, ... Read more
Incident date: May 1, 2024
Like the existing recall for the exterior A pillar , the exterior B Pillar is lifting from the car at the top. This has since caused rain water to leak in from the top and caused a short in the touch entry keypad within the pillar, causing it to flash on and off over and over draining the cars battery until it is dead and won’t start.
NISSAN
PATHFINDER
(2023) — AIR BAGS
May 28, 2024
Incident date: May 28, 2024
The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a f... Read more
Incident date: Mar 15, 2024
Vehicle is a 2019 Ford Edge SEL Ecoboost. Service Engine light illuminated. Trouble code (DTC) reported is P0741 indicating the Torque Converter is stuck. Online research indicated this is a commonly reported problem described in Ford SSM 49345. This was confirmed by a local transmission specialist (AAMCO). My vehicle is low miles (42k) but 4 months out of the 5 year powertrain warranty. T... Read more
Incident date: Mar 15, 2024
The contact owns a 2019 Honda CR-V. The contact stated that on several occasions while driving at various speeds, the driver's side sun visor failed to close properly. Additionally, the contact stated that on several occasions while driving at various speeds, the driver's side sun visor opened inadvertently blocking the view of the road. The vehicle was not diagnosed or repaired. The manufacturer ... Read more
Incident date: May 27, 2024
The contact owns a 2016 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced... Read more
Incident date: May 7, 2024
Complete power steering assist loss with no warning. should have been fixed by dealer before we purchased the vehicle used with less the 4,000 miles on it. reference recall 14S05. While driving at 45 mph to turn onto the highway experienced complete power steering assist loss.
Incident date: May 25, 2024
The contact owns a 2023 Honda HR-V. The contact stated while driving 65 MPH with the rear windshield defroster engaged, the rear windshield exploded. The contact did not sustain any injuries and was able to continue driving. The vehicle was taken to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was appro... Read more
Incident date: Apr 15, 2024
ABS Module failure. Im sure this issue has been mentioned multiple times, but it is a known issue that the honda accord's (2014 range models) ABS module circuit board have improperly sized wires that are soldered on the circuit board. This can cause a lot of issues especially when driving in the snow and/or rain since the ABS system is faulty. This video explains in better detail: [XXX] INFORMA... Read more
Incident date: May 27, 2024
Low engine oil pressure light would come on then turn off, vehicle began making a noise. Pulled over and had it towed. All within a few minutes.
NISSAN
PATHFINDER
(2023) — FUEL/PROPULSION SYSTEM
May 27, 2024
Incident date: May 21, 2024
I am writing to file a formal complaint against Carvana regarding the purchase of a 2017 Jaguar F-Pace. Despite driving less than 4189 miles, the vehicle requires extensive repairs costing $8,600.00 before taxes, with additional maintenance costs of $1,400.00. Carvana misrepresented the vehicle's condition, failing to disclose multiple engine and coolant leaks, which were discovered after purchase... Read more
NISSAN
PATHFINDER
(2023) — ENGINE
May 27, 2024
Incident date: May 21, 2024
I am writing to file a formal complaint against Carvana regarding the purchase of a 2017 Jaguar F-Pace. Despite driving less than 4189 miles, the vehicle requires extensive repairs costing $8,600.00 before taxes, with additional maintenance costs of $1,400.00. Carvana misrepresented the vehicle's condition, failing to disclose multiple engine and coolant leaks, which were discovered after purchase... Read more
Incident date: Mar 1, 2024
I noticed a clunking when stopping. My hired Mechanic claims the engine cradle is rusted through and needs replacement. I read it had a recall for this vehicle. 2004 Hyundai XG350 4 door sedan
Incident date: Jan 1, 2024
Suspension Rear Sub-frame rusted through, rear Lower control arm disconnected from rear sub-frame due to rust/corrosion. It is available for inspection. While braking at highway speeds the car fishtailed and I almost lost control of the vehicle. This has not been confirmed or inspected by any service, Insurance or Police entity. No warning lights, messages etc. Brakes: Rear brake lines are sev... Read more
Incident date: Jan 1, 2024
Suspension Rear Sub-frame rusted through, rear Lower control arm disconnected from rear sub-frame due to rust/corrosion. It is available for inspection. While braking at highway speeds the car fishtailed and I almost lost control of the vehicle. This has not been confirmed or inspected by any service, Insurance or Police entity. No warning lights, messages etc. Brakes: Rear brake lines are sev... Read more
Incident date: Apr 23, 2024
Twice in a five day span vehicle stalled out, acting like it is not getting fuel. Each time it took several minutes of trying to restart and getting below fuel tank to give it a couple knocks to get it to start. Both times there was atleast a half tank of gas. Each time the car was running well when it suddenly slowed down on its own, the first time I was on a busy street resulting in the need for... Read more
Incident date: May 19, 2024
Engine shut down while traveling down a mountain with a 4.8% grade at 50 mph; the transmission was in 3rd gear to contain the speed with no pressure on the brakes. There was an initial chime as when the vehicle is first turned ON, followed by the wipers traveling halfway up the windshield, all screens went completely dark as if the vehicles key had also been turned OFF. Brakes were initially sof... Read more
Incident date: May 17, 2024
My 2010 Toyota Camry LE dashboard is physically sticky, extremely shiny, & material of dashboard is melting & breaking down. It produces fumes at higher temperatures & seems to add fog to glass.The entire dashboard material is impacted. It has drip marks, bubbling, and erosion & getting worse. The area where the passenger airbag would deploy from is impacted, as well as overall integrity of physic... Read more
Incident date: Sep 4, 2023
I have had three occurrences where the Automatic Emergency Braking system and Forward Collision system have been activated for no reason. In one case the Q5 braked suddenly, and the seat belts tightened to the point that it made my passengers back sore. Fortunately, no vehicle was following close behind to cause a rear end collision. I another case I was stopped at a traffic light with a car also... Read more
Incident date: Sep 4, 2023
I have had three occurrences where the Automatic Emergency Braking system and Forward Collision system have been activated for no reason. In one case the Q5 braked suddenly, and the seat belts tightened to the point that it made my passengers back sore. Fortunately, no vehicle was following close behind to cause a rear end collision. I another case I was stopped at a traffic light with a car also... Read more
Incident date: Sep 4, 2023
In September 2023, my 2016 Nissan started vibrating with noise. It was not shortly after that a warning appeared on the console. The warning, "Chassis Control System Error" caused research as the vehicle worsened. As I was driving, a warning of the brakes shutting down appeared. I returned home in time, and parked the vehicle. The truck was then sent to the mechanic where I was told that the trans... Read more
Incident date: May 17, 2024
The key Fob is not recognized. The car will not start. The locks do not work. I have been locked in and out of the car. My grandson was locked in the car. The car rolls back when in drive. The car goes into park when stopped at a stop sign. The driver assist is non operational. The car is not drivesble.
Incident date: May 5, 2024
The contact owns a 2016 BMW X5. The contact stated while driving approximately 20 MPH, the vehicle was making an abnormal banging sound. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact pulled into a parking lot and turned off the vehicle. The contact stated that there was no warning light illumi... Read more