Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Jun 19, 2024
The contact owned a 2013 Kia Optima. The contact received notifications of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and would like to be removed from the recall distribution list because he no longer owns the vehicle. The dealer was contacted. The manufacturer was not contacted.
Incident date: Jun 19, 2024
Was driving and when we stopped and was ready to pull out the car wouldn’t move. The gas pedal was all the way to the floor after several seconds it shot across the road a then wouldn’t get above 20 mph. The rpm gauge shot all the way, pegged out. Drove for a few miles and pulled over. Turned the car off and then it took off just fine. Shortly afterwards it bogged down again and would get over... Read more
Incident date: Jun 18, 2024
Jeep completely shut down while driving and cars behind me almost crashed all lights came on would not shift back into gear very scary had to call tow truck. This is the second time .
Incident date: Jun 19, 2024
I was stopping at a stop sign and was unable to stop immediately, instead I coasted a little bit before stopping. Then the brake warning lights and ABS and traction lights came on. I pulled over to a parking lot and turned the car off and turned it back on: all the lights came back on. I put on my flashers and very carefully and slowly drove my car to Jiffy Lube. They did an $108 oil change and ch... Read more
Incident date: Jan 1, 2017
The contact owns a 2007 Nissan Murano. The contact stated while driving at an undisclosed speed, the rear subframe cracked. After inspecting the vehicle, the contact became aware that the subframe was very rusted. The vehicle was not repaired or diagnosed by an independent mechanic or local dealer. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for ass... Read more
Incident date: Jan 1, 2017
Transmission will not shift out of 3rd gear. I was driving down the freeway in 7th gear doing 75mph when all of sudden the transmission threw itself into 2nd gear then to 3rd. It felt like I was driving over a very large boulder and my transmission was being ripped out from under the car. Then my check engine light came on. So I had it towed home. I went for a test drive and the car will shift 1s... Read more
Incident date: Jan 1, 2017
The contact owns a 2015 Nissan Versa. The contact stated that the vehicle was previously taken to the dealer, where the fuel pump assembly, the lower control arm, and the electronic parking switch were replaced. Additionally, the contact stated while starting the vehicle, the vehicle made an abnormal sound. The vehicle was taken to the dealer, where it was diagnosed that cylinder #1 had misfired, ... Read more
Incident date: May 24, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts d... Read more
Incident date: Jun 20, 2024
I am having issues with the steering. I keep getting a message about the stabilitrak on my truck and when I drive it the power steering just stops and I have to gain control of my truck. I would think that this should be a safety recall. Please assist with looking into this for me please.
Incident date: Jun 20, 2024
I am having issues with the steering. I keep getting a message about the stabilitrak on my truck and when I drive it the power steering just stops and I have to gain control of my truck. I would think that this should be a safety recall. Please assist with looking into this for me please.
Incident date: Jun 20, 2024
While driving my 2016 Nissan Titan XD Cummins (86,000 miles) on the highway, the engine started making a loud clacking noise, followed by a loud breaking or displacement sound. The check engine light did not come on, and the truck did not go into limp mode. Possible issues might be crankshaft or bearing failure, piston or connecting rod damage, or a valve train problem. The vehicle is available fo... Read more
Incident date: Jun 21, 2024
Warning lights come up on the dashboard often (brake failure, airbag failure, steering failure, start/stop needs servicing, transmission needs servicing, pullover safely car will turn off, car not in park but it is and won’t turn off) the car turns itself on and off all day. From the beginning the vehicle had electrical issues, not connecting to my phone or Bluetooth, the screen not working, loc... Read more
Incident date: Jun 21, 2024
Warning lights come up on the dashboard often (brake failure, airbag failure, steering failure, start/stop needs servicing, transmission needs servicing, pullover safely car will turn off, car not in park but it is and won’t turn off) the car turns itself on and off all day. From the beginning the vehicle had electrical issues, not connecting to my phone or Bluetooth, the screen not working, loc... Read more
Incident date: Jun 21, 2024
We just keep having endless safety issues. We would be on freeway and all of a sudden it would stop while driving on Freeway!and car going really fast,and almost hitting us my whole family terrified..once in a heavey under pass where supper busy of big rigs almost hitting us one of the most terrifying things you can feel of almost being hit,and this vehicle is super heavey,and cannot push by my se... Read more
Incident date: Jun 13, 2024
I was driving on the road going up a hill and my fuel was just alittle low about 120 miles my car sputtered and died and didn't start back up stuck on the road with barley any gaurd rail so I'm partially in the lane and I got it looked at and my high pressure fuel pump failed and sent metal scrapes all throughout my fuel system so it's estimated around 10k to replace I got told it's because the pu... Read more
NISSAN
ALTIMA
(2020) — ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER:INTERCOOLER
Jun 20, 2024
Incident date: Jun 20, 2024
The contact owns a 2013 Kia Optima. The contact stated while driving at an undisclosed speed, the contact noticed smoke coming from under the hood of the vehicle. The contact stated that an oil change was recently performed; however, two weeks later, the oil level was extremely low. The vehicle was taken to the dealer where it was diagnosed with a failed turbo charger. The contact was informed tha... Read more
Incident date: Jun 20, 2024
The contact owns a 2013 Kia Optima. The contact stated while driving at an undisclosed speed, the contact noticed smoke coming from under the hood of the vehicle. The contact stated that an oil change was recently performed; however, two weeks later, the oil level was extremely low. The vehicle was taken to the dealer where it was diagnosed with a failed turbo charger. The contact was informed tha... Read more
Incident date: Jun 20, 2024
I was driving on the Freeway and without warning my car reduced speed. Then there was a warning bell that showed engine malfunction power reduced. Then the check engine light came and my rear and front warning indicator came on
Incident date: Jun 19, 2024
The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the sunroof leaked water, causing the rearview mirror and rear seat belts to become wet. The contact stated that the sunroof motor and dashboard were previously replaced due to the failure; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. T... Read more
Incident date: Jun 19, 2024
The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the sunroof leaked water, causing the rearview mirror and rear seat belts to become wet. The contact stated that the sunroof motor and dashboard were previously replaced due to the failure; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. T... Read more
Incident date: Jun 19, 2024
There is a current open recall Campain ID R23B3 on the tie rods requiring replacement, however there is no current remedy per Nissan. This faulty tie rod can break and cause COMPLETE loss of steering, as there is a STOP SALE on this vehicle it is not safe to drive. Vaden Nissan has my vehicle every 5000 miles during each service/oil change from 2021 until 2024. I also notified the Vaden Nissan dea... Read more
Crash
Incident date: Jun 20, 2024
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the water pump. The vehicle... Read more
Incident date: Jun 20, 2024
The contact owns a 2017 Ford Explorer. The contact stated that the windshield rubber and trim cracked and detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for th... Read more
Incident date: Jun 1, 2024
The contact owns a 2019 Audi Q8. The contact stated that while driving at an undisclosed speed, a central locking malfunction warning sign was displayed. The contact stated that later when a rear passenger attempted to exit the vehicle, the door failed to open. The driver’s and passenger’s side rear doors failed to open. The vehicle was taken to a dealer where it was diagnosed with a failure r... Read more
Incident date: Mar 1, 2024
The contact owns a 2013 Dodge Dart. The contact stated while driving at an undisclosed speed, the gear shifter failed to function as needed. The contact stated that while attempting to shift into drive(D), the gear shifter failed to respond as needed. The contact stated that an unknown warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer... Read more
Incident date: Oct 3, 2023
Remote lock using a phone app locks the door while the trunk is open. This is considered a health and safety concern as individuals assume the vehicle is locked and secured while the vehicle is exposed to theft, misuse, or even the safety of passenger
Incident date: Oct 3, 2023
Check engine light came on and took to dealership. Diagnostic revealed that coolant was leaking onto the engine. Car is 6 years old and was told this was a known problem with Ford, who have since corrected it but is not offering anything for known problem in engine in older models.
Incident date: Oct 3, 2023
So back in October 2023 ,I noticed a lot of things go wrong at once lime the radiator had to be replaced because it was leaking everywhere. The steering went bad and started leaking. The rear main seal started leaking. The clock spring went bad. there isntons of water always in the passenger floorboard and passenger door. The fuel gauge is all over the place and never reads right. The oil pressure... Read more
Incident date: Jun 18, 2024
So back in October 2023 ,I noticed a lot of things go wrong at once lime the radiator had to be replaced because it was leaking everywhere. The steering went bad and started leaking. The rear main seal started leaking. The clock spring went bad. there isntons of water always in the passenger floorboard and passenger door. The fuel gauge is all over the place and never reads right. The oil pressure... Read more
Incident date: Jun 18, 2024
So back in October 2023 ,I noticed a lot of things go wrong at once lime the radiator had to be replaced because it was leaking everywhere. The steering went bad and started leaking. The rear main seal started leaking. The clock spring went bad. there isntons of water always in the passenger floorboard and passenger door. The fuel gauge is all over the place and never reads right. The oil pressure... Read more
Incident date: Jun 18, 2024
#1 I have been completely affected by the KNOWN defect in the Nissan transmissions with the first instance being my on the interstate, 4 hours from home with my child only, and we lost power while driving the interstate. The losing power issue has happened multiple times over the last 5 years and all that I can find online is that Nissan is aware and owners can buy something and have it added to t... Read more
Incident date: Jun 12, 2024
Backfiring and brakes don’t work.
Incident date: May 29, 2024
My car has a warning of gauge display on the warning says: Range & Fuel , my gas tank is always full. also when I brake the car made a movement if the motor mounts are old and not holding my motor of my vehicle.
Incident date: May 21, 2024
I have the auto restart and the engine with shuts off normally when I come to a stop when I have the system engaged. The problems begin when I take my foot off the break expecting the engine to start up again. What happens inconsistently is that when I take my foot off the brake, the engine shuts off, shifts itself into Nuetral, and I have trouble getting the engine to start up again. A number of ... Read more
Incident date: Jun 8, 2024
At certain times, when coming to a stop, and then attempting to proceed, the throttle with delay or lag from a stop. This has happened since the start of ownership in Feb 2022 up until today. Toyota has issued on previous Technical Service Bulletin (TSB) - T-SB-0111-22 - that Toyota states should resolve an issue with "Hesitation From Stop and Surge Concerns". The TCM -Transmission Control Module ... Read more
NISSAN
PATHFINDER
(2022) — SERVICE BRAKES
Jun 19, 2024
Incident date: Jun 17, 2024
The “service antilock brake system” code is appearing for the 4th time. I only have 64k miles on this truck. The CDJR dealer in Angleton, Tx has replaced the module and pump 3 times. Now it’s back. I’m sure it’ll all need replacing, again.
Incident date: Jun 3, 2024
A loud clicking/knocking noise that sounds dangerous while steering the vehicle at low speed; such as turning into a parking spot or making a u-turn. The noise occurs throughout the day but is not constant. My vehicle has been inspected several times and Honda claims to not hear this loud noise. As soon as I drive away I hear it and all of my passengers hear it. This noise started at the begin... Read more
Incident date: May 27, 2024
The ABS system has failed on my 2014 Dodge Challenger SXT and has caused major electrical issues within the vehicle. The ABS part/computer module (part number 68210118AB) has been on back order for months with no estimate of when the part will be available from a Dodge/Chrysler/Ram/Jeep dealership. I have been without my vehicle for 4 months because nobody has this part available. This is a major ... Read more
Incident date: Jun 16, 2024
I have reported the issue once before. Took it back to dealer for service. Serviced by Rock Honda on May 28, 2024. They swore issue was resolved and I had to pay out of pocket. Same problem. Loss of All Wheel Drive function, car nearly stalls out while at highway speeds and on surface streets (loss of power and bucks hard). Warning message appears for AWD system advising no power. I am convinced ... Read more
Incident date: Apr 25, 2024
Vehicle shut off 8 times on my wife while driving. Check engine light did come on with a warning from the vehicle stating a possible issue with our Engine Control System. Shortly after, while ON the roadway, at about 35-40 mph, the car completely shut off. Luckily my wife was going to a church and the church men were able to push her car safely, with our kids inside, off the roadway and into the p... Read more
Incident date: Jun 14, 2024
The contact owns a 2023 BMW 740I. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not... Read more
Incident date: Jun 14, 2024
I filled up my vehicle gas tank on [XXX] and immediately after pulling out of the gas station the engine symbol appeared on the instrument panel. On 5/23/24, I took my 2017 Mercedes Benz S550 4matic to Mercedes-Benz of Alexandria, Alexandria, VA for service. After three hours of waiting the service tech, Chantell Kirby [XXX], informed me that I needed a fuel pump and tank and the cost would be $... Read more
Incident date: Jun 14, 2024
I first experienced an issue with my Rogue in late December 2023 with the heat going out and the fans were producing minimal air through the vents. I brought the car to the dealer January 2nd, 2024. It took a week for Nissan to diagnose the issue as engine related (engine knocking prior to total heat failure, and metal shavings in the oil pan) and another 3 weeks for them to order and install a br... Read more
Incident date: May 6, 2024
I haven't had any accidents yet but the problem is that there is noise in the engine of my car and my car runs like a diesel vehicle making noise like a diesel engine, that's all just that, I would simply like to have your help on this. All my best regards, thank you
Incident date: Jun 12, 2024
The contact owns a 2015 Ford F-150. The contact stated that while reversing, the contact became aware of a red line around the image displayed. The contact also stated that when the vehicle was shifted into reverse(R), the beeping sound of the rear-view camera was activated when there were no objects in the rear of the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic o... Read more
Incident date: Jun 12, 2024
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated while driving 55 MPH, the vehicle lost steering functionality. The vehicle was swerving from left to right. The driver was able to stop the vehicle. After turning off and restarting the vehicle, the vehicle regained normal functionality. There were no warning lights illuminated. The vehicle was taken to the local dealer, who info... Read more
Incident date: Jun 7, 2024
On June 16, 2024, while driving my 2022 Mercedes E 350 with my two young children in the car, my sunroof suddenly and literally exploded. Fortunately, the sunroof screen was closed, which prevented us from sustaining any direct injuries. However, the entire sunroof shattered and is now gone. The explosion sounded like a gunshot, causing immediate and extreme distress. My body began shaking uncont... Read more
Incident date: Jun 1, 2024
Engine abruptly stopped on the freeway and then flashed low oil warning. Towed car to dealership, where it was said to have total engine failure due to oil pump failure. Safety of me and my fiance (passenger) were put at risk as car stopped on the freeway and we coasted to the shoulder, stopping on a busy freeway before tow truck arrived hours later. Car reported to be at 73695 miles by Ford. Re... Read more
Incident date: May 2, 2024
The Brake Master Cylinder and Brake Booster pump failed to maintain pressure. I don't have the replaced parts, my mechanic recycled them before I realised I was going to submit this. When the part completely failed, I had the ABS, traction control lights on. I couldn't trust that the car wouldn't have a problem stopped, and the brake pedal also became squishy in responsiveness. My own safety, ... Read more
Incident date: May 25, 2024
The contact owns a 2015 GMC Acadia. The contact was notified of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not mad... Read more