Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
NISSAN
PATHFINDER
(2013) - STEERING
Oct 17, 2024
Incident date: Sep 24, 2024
The contact owns a 2011 Ford Fusion. The contact stated while the vehicle was parked, the vehicle experienced a loss of power steering functionality. The vehicle was taken to the dealer, where it was diagnosed and determined that the failure was related to NHTSA Campaign Number: 15V340000(Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was not notified ... Read more
Incident date: Feb 17, 2024
The mirror drivers side mirror wiggles. I. The even of a battery failure the electrical brake may fail
Incident date: Oct 5, 2024
The contact owns a 2019 Ford Explorer. The contact stated that while driving at 40 MPH, the trim piece detached from the vehicle. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of ... Read more
Incident date: Feb 1, 2024
Automatic transmission started malfunctioning at about 23,600 miles. Seemed unable to shift into higher gears and made strange noise. No warning lamps, signs, or malfunction codes appeared. Dealer confirmed bearing noise from transmission and said new transmission needed. New transmission installed 10/11/24 under warranty.
Incident date: Feb 1, 2024
The contact owns a 2010 Buick Lacrosse. The contact stated that while driving at 35 MPH, the contact heard an abnormal sound from the rear of the vehicle. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 21V00F000 (SUSPENSION). The manufacturer was not notified of the failure. The failure mileage was 156,000.
Incident date: Feb 1, 2024
The contact owns a 2016 Mazda CX-5. The contact stated that upon approaching the vehicle he observed a small crack on the top left corner of the windshield. Over time the crack proceeded to progress across the windshield. The contact stated that the windshield was not impacted by an object or projectile. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent ... Read more
Incident date: Aug 26, 2024
A malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected. The car then ran hot and started jerking. I took it to autozone for them to look and could not find anything, I had a mechanic come over to look at it, and he couldn't find anything either. I sent it to Toyota Wolfchase in Memphis TN. Who has stated it will be two or three days before they... Read more
Incident date: Aug 26, 2024
A malfunction in the electronic control of the engine, throttle, or automatic transmission has been detected. The car then ran hot and started jerking. I took it to autozone for them to look and could not find anything, I had a mechanic come over to look at it, and he couldn't find anything either. I sent it to Toyota Wolfchase in Memphis TN. Who has stated it will be two or three days before they... Read more
Incident date: Aug 19, 2024
We were consuming about a quart of oil every week and a half. I drive over 60 miles a day. We added oil until we could check it out. First dealership said that no visible exterior leaks so they told us to take to Hyundai. Once at Hyundai we were told compression was down and we needed a new engine, Catalytic converter, and turbo. Our extended warranty only approved a short block. Said we have slud... Read more
Incident date: Aug 19, 2024
TIPM failure. Vehicle fails to start ("crank, no start" or it acts likes it's out of gas) and/or fuel pump continues pumping after turning the vehicle off (draining battery).The vehicle stalls while driving which has created very unsafe conditions. There has been recalls on other dodge vehicles with same problem. This needs to be a uniform recall on all affected vehicles.
Incident date: Aug 19, 2024
TIPM failure. Vehicle fails to start ("crank, no start" or it acts likes it's out of gas) and/or fuel pump continues pumping after turning the vehicle off (draining battery).The vehicle stalls while driving which has created very unsafe conditions. There has been recalls on other dodge vehicles with same problem. This needs to be a uniform recall on all affected vehicles.
Incident date: Oct 14, 2024
Sway bar was loose from manufacturer. Purchased 7/31. In the first two weeks of driving, I noticed an unusual sound when I turned the vehicle hard one way. At first I thought it was the frame flexing as it was new, however, it seemed to get worse. I noticed the steering become more loose as days went on. I called my salesman who asked me to bring it in to have service take a look. Turns out th... Read more
Incident date: Oct 1, 2024
Misfire code on cylinder 1. Pulled the coil and plug and replaced, cleared code. Code returns in a matter of days. Then engine temp hot flashes during a short drive, so I purchase approved OAT coolant and fill it back up. Happens again three weeks later. Then two weeks later. Have local mechanic replace coolant pump and thermostat thinking that might do the trick. It doesn't. Issues return... Read more
Incident date: Sep 1, 2024
In May 2024 there was an open recall regarding o2 sensor which was "fixed" by the dealer in July 2024. On September 22, 2024 the check engine light was triggered and diagnostics revealed o2 sensor failure. It could be a safety issue.
Incident date: Jan 16, 2024
The contact owns a 2014 Honda CR-V. The contact stated while starting the vehicle there was an abnormal sound that was coming from the front of the vehicle. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 38,000.
NISSAN
PATHFINDER
(2015) - SERVICE BRAKES
Oct 16, 2024
Incident date: Oct 1, 2024
ABS system failed and is not working properly. Also the screen in the car for all of my interaction with my car including Bluetooth and any errors involving the car. If my brakes go out in the middle of driving it could cause me and my family to be unable to protect ourselves. I have confirmed the system with 2 different mechanics and both agree there should be a recall. The warning lamps go off a... Read more
Incident date: Oct 6, 2024
The Lead Frame in my truck went bad. I was driving on the highway doing 70mph, the truck downshifted to 5th and I lost control of what gear I was in. When I came to a stop the truck was still in 5th gear and it died. I was unable to restart the truck and had to get it towed.
Incident date: Oct 9, 2024
Over the last month, the charger has exhibited erratic behavior, including the current jumping, the current dropping, charging interruptions, and tripping the breaker.
Incident date: Oct 9, 2024
Over the last month, the charger has exhibited erratic behavior, including the current jumping, the current dropping, charging interruptions, and tripping the breaker.
Incident date: Oct 9, 2024
The contact owns a 2015 GMC Sierra 2500. The contact stated that while driving at 45-48 MPH, the check engine warning light illuminated. The contact used a vehicle scanner and retrieved diagnostic test code P0420 that indicated an efficient operating below threshold, and the contact cleared the code. Additionally, the contact stated while the exhaust filter was being cleaned, an unknown message wa... Read more
Incident date: Sep 29, 2024
recall in 2022 on rear bolts breaking was done bolts was replace. how ever new bolts are breakng as well, and dealership has put out report but only if rear bolts brake at this time u wreck the car , note two cars has crash do this when i ask they said the not replace them unless they break this incluedes bolts in upper and lower control arms, and related compontents, now why would say replace th... Read more
Incident date: Oct 15, 2024
The coolant bypass valve failed in my car causing “engine maintenance required” message but no CEL code. Took it to the dealership where they determined failed component and replaced it. The car only had about 71,000 miles and with a engine cooling system failure it could potentially cause further damage.
NISSAN
PATHFINDER
(2022) - SERVICE BRAKES
Oct 15, 2024
Incident date: Sep 12, 2024
ABS failure warning lights on and off constantly. Dealer replaced failed HVU and ABS module for 1181$. This is an open investigation.
NISSAN
PATHFINDER
(2022) - ENGINE
Oct 15, 2024
Incident date: Sep 12, 2024
ABS Modular is malfunctioning and recommended to be replaced. I have been waiting 1.5 years for this part and continue to be told it’s not available. My check engine light continues to be on and my car does not function as it should. The part is identified as needing to be fixed but no parts available. I’ve called multiple states and made over 100 calls over the year. I am stuck with a car not... Read more
Incident date: Sep 28, 2024
The AC Compressor failed right before the average life of the average AC Compressor. And if you look at Toyota Camry from 2012 thru 2013, there were recalls on AC Compressors, so I find it hard to believe it is a coincidence that the 2014 AC Compressor failure shouldn't also have a recall just like 2012 and 2013. It sounds to me like Toyota is not being honest here.
Incident date: Sep 28, 2024
Hello, I bought 2024 ford explore in Aug 2024 with a few hundred miles on it!! Now two months down the road with 5500miles on it, it is jerking real hard when driving or passing vehicles and slowing down!! The drive mode is in normal at all times. I took it back to where I bought it in Booneville does place and they sent me to ford place in Paris ark where they are ordering a part to see if it ... Read more
NISSAN
PATHFINDER
(2010) - EXTERIOR LIGHTING
Oct 15, 2024
Incident date: Oct 15, 2024
Drivers side LED running light died - this issue has been all over the internet on 2021 Durango SXT Plus, and other Durango vehicles with LED bulbs. Bulbs themselves cannot be replaced - the entire housing must be, and the price is extreme for the product. This is a Dodge safety issue, not a personal one!
Incident date: Oct 7, 2024
Vehicle displayed error that service was required for front passenger safety restraint system fault in late September 2024, which persisted for several days. Customer immediately booked first available appointment booked with Tesla service center (3 weeks wait to mid October 2024). At dealership appointment, Tesla service advised it was unable to diagnose any problem because the error code had sin... Read more
Incident date: Oct 10, 2024
On Friday 10/11 at 10:45 a.m I was in traffic on Day Street in Moreno Valley, California. This was the third time I experienced a sudden unintended acceleration with my Tesla. I would have hit the car in front of me, but I was able to swerve into an island on my left to avoid the car. The car went over the curve and stopped. I am unsure what happened but after my prior experiences, I knew how ... Read more
Crash
Incident date: Feb 17, 2024
The contact owns a 2023 Jeep Wagoneer. The contact stated that while driving at various speeds, there was an abnormal rattling sound detected. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V199000 (Air Bag, Steering). The contact called the local dealer, who informed her there was no recall or warranty coverage. The vehicle ... Read more
Incident date: May 16, 2024
ABS and service electronic breaking system lights all come on. I loose 4 wheel drive and cruise control as well as traction control. Happened at about 55000 miles had fixed now happened again at 95000 miles. Breaking is not as good as it should be!
Incident date: Oct 11, 2024
ABS Light and traction conrol light started acting up. Brakes not currently sticking but will be sending for possible repair as this is a common trend with this vehichle from What I have reviewed online.
Incident date: Aug 14, 2024
While driving on a highway the message power train malfunction appears on screen and engine shut off only allowing me seconds to coast to edge of road it was at night we could have been hit from behind we were able to push it further off the highway I tried restarting it over and over about 10 minutes went by it started we proceeded to get to a safer area then had it towed in to bmw dealership [XX... Read more
Incident date: Oct 13, 2024
I was driving down the road with no one around and nothing falling or being kicked up in the air and I heard a huge crash, I had no idea what happened even after stopping at a gas station. Two days later after hearing the sound of ripping Velcro as I was driving, I opened the sunroof bc it was a nice day and glass shattered and fell all over me. I shut to sunroof cover and realized the entire tim... Read more
Incident date: Jul 6, 2024
Yes my Mini Cooper 2013 I was just driving normal speed 35 to 40 miles per hour and all the sudden my engine has just quit and stopped running I was not in any danger or in a crash I was able to move my car off to the side of the road and unfortunately this was only the first time the second time was actually on the highway I was scared to death because I was actually came to a halt on the freeway... Read more
Incident date: Jul 6, 2024
Yes my Mini Cooper 2013 I was just driving normal speed 35 to 40 miles per hour and all the sudden my engine has just quit and stopped running I was not in any danger or in a crash I was able to move my car off to the side of the road and unfortunately this was only the first time the second time was actually on the highway I was scared to death because I was actually came to a halt on the freeway... Read more
Incident date: Jul 6, 2024
Got a new battery for the car due to an accident I had back in Feb 2024. The battery lasted me up to August 2024 before I received an error saying that my car won’t charge any more and it’s at maximum charge. I took my car in and the Tesla service center explained there is no physical damage, and that it’s a mechanical issue
Incident date: Sep 10, 2024
Vehicle have been parked for 5days and no power when returned to open door or start vehicle.No power on dash.Installed new battery,had it programmed to vehicle and started.1 month later and same issue again.No power,remote won't work either.
Incident date: Oct 10, 2024
My engine blew up due to this recall in the beginning of July. It is now October. Car still at leonardtown ford. I had a rental until I purchased another vehicle this month. When I turned in rental I was charged 1455 dollars as the part ford claims the won't cover. I tried to get a loaner for weeks only to be told no loaners available. I have a rep at Ford and a case number however no one knows ... Read more
NISSAN
PATHFINDER
(2023) - UNKNOWN OR OTHER
Oct 11, 2024
Incident date: Oct 1, 2024
My car made a loud pop noise when I go to turn it over. Then it was just dead others tried to jump it, but it wasn’t getting enough juice. Along with this all the warning signals start flashing through on the dash before basically dying. There had been warning at all early I had been driving around just fine. When we finally get to the dealership they say it was just the battery. We replace the ... Read more
NISSAN
PATHFINDER
(2001) - POWER TRAIN
Oct 11, 2024
Incident date: Mar 10, 2014
On Tuesday, [XXX] I could have been killed on the highway due to the recall from Ford. I’m thankful I am alive today. I was driving when my engine oil pressure light came on, my speed slowed down, my car was rumbling, my engine locked up and I had to weave through traffic to pull over on the side of the road. I had to spend money to have it towed to a mechanic. The mechanic told me it was most l... Read more
NISSAN
PATHFINDER
(2022) - POWER TRAIN
Oct 11, 2024
Incident date: Oct 11, 2024
The contact owns a 2022 Ford F-150. The contact stated while driving 65 MPH at midnight, there was an abnormally loud grinding and clunking sound coming from the rear of the vehicle. The contact was able to veer to the side of the road. The contact inspected the vehicle, but could not determine the cause of the failure. The vehicle was towed to the nearest dealer, where it was diagnosed that the r... Read more
NISSAN
PATHFINDER
(2022) - VISIBILITY/WIPER
Oct 11, 2024
Incident date: Oct 11, 2024
I have owned my vehicle since July 29th 2024 and have now replaced two windshields on my car. It has less than 6000 miles on it. I have looked online and many other people have had the same issues with Hyundai windshields. Something is not right with the glass itself, these tiny rocks should not be basically shattering my windshield while I’m driving.
NISSAN
PATHFINDER
(2022) - SERVICE BRAKES
Oct 11, 2024
Incident date: Oct 11, 2024
The contact owns a 2019 RAM 1500. The contact stated that while driving at approximately 60-65 MPH another vehicle made an illegal u-turn causing traffic to abruptly stop, the brake pedal was depressed however the vehicle skidded and crashed into the rear of the vehicle in front. The contact mentioned that the vehicle crashed into also crashed into the rear of the vehicle in front. No warning lig... Read more
Crash
Incident date: Dec 5, 2023
The contact owns a 2013 Ram 1500. The contact stated while driving approximately 75 MPH, the vehicle became difficult to maneuver. The contact stated that several unknown warning lights were intermittently illuminated. The vehicle was towed to a dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The dealer made the contact aware of NHTSA Campaign Number: 19V8120... Read more
NISSAN
PATHFINDER
(2006) - ELECTRICAL SYSTEM
Oct 11, 2024
Incident date: Sep 11, 2024
Accelerating away from a stop sign, and going about 25 mph, the car slammed on the brakes, even a couple of ABS jerks, and said “Engine Control Issue; Park in a safe place.” (It might have said Engine Control Error). After stopping, was unable to move the car, as all drive power had been shut off. All instrumentation was still powered up. I then shut off power to car, waited 15 seconds, and c... Read more
Incident date: Sep 27, 2024
On 4 occasions in the last 4 months when I push the gas my cars rpm will go up but the car does not accelerate. This has happened twice on the interstate when trying to merge with trsffic and twice in city traffic, once when making a lefthand turn across oncoming traffic and once just driving down the road. I have taken the car to 2 separate dealerships for a total of 3 times and they drive it ... Read more
Incident date: Sep 27, 2024
I brought my vehicle into its manufacturer service center after noticing several issues. The vehicle was not maneuvering as smoothly as it used to and when it hit bumps I would feel a slight loss of control. This is extremely dangerous, especially in the coming winter months where it snows heavily where I live in the midwest. I also hear like a cracking sound underneath the vehicle. I saw several ... Read more
NISSAN
VERSA NOTE
(2014) - SERVICE BRAKES, HYDRAULIC
Oct 11, 2024
Incident date: Oct 11, 2024
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated while driving 45 MPH, the steering and brake systems warning lights were illuminated. The vehicle was taken to an independent mechanic, where the warning lights were cleared; however, the failure recurred. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHT... Read more
Incident date: Aug 9, 2022
On interstate 95 I was on the on ramp and tried to accelerate and merge onto the highway the rpms went way up and the vehicle slowed down and has no acceleration leaving me in the path of a tractor trailer who honked his horn and barely missed me. I limped to the shoulder got a toe trk to row it to a repair facility. I was told the tranmission pump had gone out and that there was a recall for the... Read more