Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
NISSAN
ROGUE SPORT
(2018) — VISIBILITY
Jun 27, 2024
Incident date: Jun 7, 2024
The contact owns a 2004 Honda CR-V. The contact stated that while rolling down the driver's side window, smoke briefly emanated from the window switch, prompting the contact to roll up the window, after which the window switch lost functionality. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating... Read more
Incident date: Jan 1, 2023
The components or systems that have failed are (Catalytic Converter, Exhaust Manifold, Air Bag Control Module, Engine including head gasket) My safety is at risk due to catalytic converter not functioning properly producing harmful carbon monoxide that can be smelled through air vents, Air bag control module not functioning which will not able to initiate the deployment of airbag in the event of ... Read more
Incident date: Jan 1, 2023
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the ve... Read more
Incident date: Jun 22, 2024
There are several things wrong w/ New 2024 Mirage configuration, windows crack/pop, air can't be use while at higher speeds, brakes rottening, unbalanced, steering, out of control, super slow, 3cyclinder, terrible tires, built cheap, not rode worthy, everything is wrong the ergonomic paddle in wrong positioning (shifting my right knee, hand and back out) in pain while driving confirmation #[XX... Read more
Incident date: Jun 20, 2018
The contact owns a 2018 Alfa Romeo Stelvio. The contact stated while starting the vehicle, the interior lights were inoperable. Additionally, the contact stated while driving at an undisclosed speed, the vehicle failed to respond while switching from Sport Mode to Economy Mode. The contact stated that the failure had been recurring. Additionally, the contact stated that the Engine Stop/Start syste... Read more
NISSAN
VERSA NOTE
(2015) — ENGINE
Jun 27, 2024
Incident date: Jun 20, 2024
Mine was the 2017 2.0L 4-cylinder, with about 86,000 miles at time of incident. Code read as "P0303 - Cylinder 3 Misfire" Had a crack in Cylinder 3, allowing coolant and oil to get into the cylinder. I got my engine light code around 6 thousand miles before incident. When first addressing the issue, I took it in to dealer i bought it from (Fox Motors). According to their certified techs, the same ... Read more
Incident date: Mar 14, 2024
I was driving 70mph in the middle lane on the highway and all of a sudden it down shifted resulting in my rear end locking up. I had my three children in the vehicle and the truck gave me no warning signs. I was fishtailing and was extremely lucky we didn’t crash and I was able to gain control of the vehicle again. I took it to the mechanics shop and they told me it was the p0720 output speed ce... Read more
Incident date: Mar 14, 2024
I was driving 70mph in the middle lane on the highway and all of a sudden it down shifted resulting in my rear end locking up. I had my three children in the vehicle and the truck gave me no warning signs. I was fishtailing and was extremely lucky we didn’t crash and I was able to gain control of the vehicle again. I took it to the mechanics shop and they told me it was the p0720 output speed ce... Read more
Incident date: Jun 12, 2023
While driving and trying to travel in a straight line the steering wheel would bind snd stick while trying make slight corrections. This would cause the vehicle to constantly swerve from side to side. The Hyundai dealer (Classic Hyundai) misdiagnosed the problem and claimed the car needed new strut bearings. An independent consultant found it was caused by an open ball bearing on the steering sh... Read more
Incident date: Jun 12, 2023
The vehicle started jerking and then the front wheel drive would lose power. The 4WD light came on the dash. We took it in and were told there were pieces broken off inside the PTU and the PTU needed to be completely replaced. This happened 600 miles over the manufacture warranty would have replaced it.
Incident date: May 22, 2024
The contact owns a 2023 Ford Bronco Sport. The contact stated that while driving the vehicle, the contact became aware that the vehicle was not fully charged as intended. The vehicle was taken to a local dealer where the vehicle was diagnosed but no failure was found. The contact was advised by the technician to allow the vehicle to fully charge, for the vehicle to operate as intended. The contact... Read more
Incident date: Jun 26, 2024
The issue involves the steering of the vehicle at highway speeds. The steering gets stuck going straight and requires more force than usual to steer the vehicle. It feels like the straight line steering is stuck in position and then it suddenly gives way. This happens on most highway journeys at the moment between 50 and 70 mph. Because extra force is needed to push the steering out of the strai... Read more
Incident date: Jun 26, 2024
The contact owns a 2019 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ... Read more
Incident date: Jun 13, 2024
There are two outstanding recalls on my vehicle and my local acura is in not able to repair them until January despite the safety compromise listed under each recall increasing risk for collision or fire
Incident date: Jun 13, 2024
The contact owns a 2020 Mercedes-Benz GLB250. The contact stated while opening the liftgate, the rear spoiler above the liftgate became loosened while raising and scratched the roof of the vehicle. The contact stated that the rear spoiler had not detached. The vehicle was taken to the dealer, and the contact was informed that the failure was caused by external factors, unrelated to NHTSA Campaign ... Read more
Incident date: Apr 14, 2024
I have a 2008 Jeep Wrangler Rubicon that has a lifetime powertrain warranty. Since I purchased the vehicle in 2008 I have maintained it exactly as required to keep the warranty valid. This includes the 5 year lifetime warranty powertrain inspections which are performed every 5 years. I have documented proof of the inspections. In January 2024 my ABS brakes failed and I went to my local dealership ... Read more
Incident date: Jun 26, 2024
The contact owns a 2011 BMW 335I. The contact stated that while the vehicle was parked, the front passenger’s side air bag sensor warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed front passenger’s side occupancy sensor. The contact was informed that the front passenger’s side occupancy sensor needed to be replaced. The vehicle was not repai... Read more
NISSAN
PATHFINDER
(2022) — ELECTRICAL SYSTEM
Jun 26, 2024
Incident date: Apr 1, 2024
The contact owns a 2020 Ford F-150. The contact stated while driving at approximately 50 MPH, the vehicle unintendedly stalled but was able to be restarted after approximately 13 minutes. There were no warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approxim... Read more
NISSAN
PATHFINDER
(2022) — SEAT BELTS
Jun 26, 2024
Incident date: Apr 1, 2024
I drove the car to go shopping and when I returned, I could not pull the seat belt out to put it on. I drove home without the belt on. The next day, it worked fine... until I went out again and it locked up on me again. I looked online for recalls and there were some for my type vehicle so called the Ford dealership and was given an appt for almost a week later. They confirmed the part was ... Read more
Incident date: May 15, 2024
When truck is first driven it will down shift from higher speed to first gear for no reason causing violent lock up of tires. This is an on going problem.
Incident date: Jun 25, 2024
Center console above rear view mirror has broken and fallen from ceiling for the 2nd time. It as repaired in Aug 2023 after this happened the first time. This is a DEFECT and it needs to be addressed ASAP! If this falls from the ceiling while driving, its very dangerous and most likely would cause an accident. I will be calling dealer tomorrow and it better be repaired under warranty.
Incident date: Apr 23, 2024
The contact owns a 2020 Ford EcoSport The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: Apr 23, 2024
The transmission suddenly downshifts causing rapid deceleration, if on the freeway could have caused an accident, the Ford garage could not duplicate the problem, there were no warning lights and no computer codes
Incident date: Apr 23, 2024
The contact owns a 2015 Nissan Rogue. The contact stated that while stopped at a traffic light, the vehicle shook momentarily and then stalled. Additionally, the contact stated that two messages were displayed “Warning – Malfunction” and a “Warning - Chassis System Control Error”. The vehicle was able to restart after several attempts and depressing the accelerator pedal. Additionally, a... Read more
NISSAN
ROGUE SPORT
(2017) — POWER TRAIN
Jun 25, 2024
Incident date: Mar 15, 2024
The contact owns a 2013 Ford F-150. The contact stated that while driving at various speeds, the transmission was slipping between gear. While on a ramp, the vehicle failed to shift into gear. There were unknown warning lights illuminated. The vehicle was taken to an independent mechanic, who determined the failure was due to the transmission. The vehicle was repaired, but the failure persisted. T... Read more
Incident date: Jun 14, 2024
During a regular fuel stop at a gas station, I noticed the central lock button nor the physical door hinge fail to operate to open the door for me to exit. The fuse for the central power door lock/unlock button blew out, completely disabling the interior door hinge mechanism. I got trapped inside but thankfully the power was still on and the rear doors remained unlocked. So, I lowered the driver... Read more
Incident date: Jun 14, 2024
During a regular fuel stop at a gas station, I noticed the central lock button nor the physical door hinge fail to operate to open the door for me to exit. The fuse for the central power door lock/unlock button blew out, completely disabling the interior door hinge mechanism. I got trapped inside but thankfully the power was still on and the rear doors remained unlocked. So, I lowered the driver... Read more
Incident date: Jun 14, 2024
I am the 2nd owner of a 2011 Nissan Rogue purchased in 2016. I have had four problems with the vehicle, the major one being the transmission that will not cool and overheats as soon as the temperature goes up. With the most recent heat wave, I have experienced no power going to the wheels. I had no power steering and had to push my car off the road with a friend with in the car. I also experienced... Read more
Incident date: Jun 13, 2024
I have been driving with a shiny sticky dashboard that reflects light directly into my eyes when I'm driving creating a dangerous driving condition. I was just made aware that there was a Lexus Customer Support Program ZLZ to replace this defective dashboard but I never received a recall notice. I have asked Lexus corporate and the dealership to help me resolve this dangerous defect but they sai... Read more
Incident date: Jun 13, 2024
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled.... Read more
NISSAN
PATHFINDER
(2022) — ELECTRICAL SYSTEM
Jun 24, 2024
Incident date: Jun 22, 2024
Due a faulty battery recharge module…My vehicle lost power steering without warning
Incident date: Jun 1, 2023
Engine coolant leaks that ford is not covering
Incident date: Jun 24, 2024
Almost 6 months ago, my car began to malfunction. It would not start at all. I paid $500 to have a mechanic diagnose the issue and replace the battery, but nothin worked. I had to have the car towed to the Ford dealership, and they advised me that my engine had failed due to a defect in the fuel pump tensioner, which was an issue that was under recall. They told that they could not do anything to ... Read more
Incident date: Jun 1, 2024
The slave cylinder failed in the manual transmission. When it failed, the petal went to the floor and did not return. In a panic I was trying to engage it, the vehicle was rolling without control of the drivetrain. I pulled into a driveway and rolled out into traffic when trying to put it in reverse and was not able to move the vehicle. Yes you can inspect it currently being repaired for $1500
Incident date: Jun 1, 2024
I noticed my 2017 CX-9 Touring was leaking coolant. It wasn't much but then checked the reservoir which is nearly empty. The car was overheating. I had it checked out by the dealer and initially I was told that it was bad radiator cap. This was fixed and resolved the initial overheating problems. The overheating issues resurfaced and took it a certified mechanic which indicated it was leaking from... Read more
Incident date: Jun 1, 2024
I have a constant AEB warning light on the dashboard.
Incident date: May 14, 2024
The contact owned a 2013 Buick Lacrosse. The contact stated while driving at an undisclosed speed, she became aware of a failure with the suspension. The contact stated that front and rear ends of the vehicle were lowered, and the vehicle was drifting. Additionally, the contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic where it wa... Read more
Incident date: Jun 20, 2024
while driving 40 MPH, the vehicle stalled. The oil and battery warning lights illuminated. After shutting the vehicle off and turning it over 3 times, the vehicle's engine restarted. 2020 Honda HR-V Touring with 16,900 miles. Manufactured on 1/'20
Incident date: May 28, 2024
Instrument panel went blank while driving on interstate. This happened 4 times. Had to reboot vehicle computer/idrive to restore instrument cluster. BMW reloaded software but still occurred 3 times after reload but problem is intermittent
Incident date: Jun 22, 2024
The contact owns a 2016 Ford Fusion. The contact stated that after parking and exiting the vehicle, the front driver’s side door failed to remain closed and latched when closed. Additionally, the display indicated that the front driver's side door was always open. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer and local dealer were not yet... Read more
Incident date: Jun 18, 2024
On [XXX] while driving with my son in IN on [XXX] to my niece's wedding in PA, a reduced power warning sounded on the driver's console. Was able to stop and get gas at the eastbound travel plaza near mile marker [XXX]. Getting back on the road and accelerating toward 70 mph, suddenly lost all drive power. The fuel gauge side of the console was lit in yellow and said something like "No fuel detect... Read more
Incident date: Jun 23, 2024
2016 Ram 1500 sports with 68k miles power steering failed randomly after never having problem. Was out on a fishing trip in Alaska and was packing up to leave and started the truck and the service power steering come on!Tried turning vehicle off and on but nothing worked and I didn’t have good service so it took me a while to contact family! I’m aware of a previous recall for this model/year b... Read more
Incident date: Jun 16, 2024
Just purchased vehicle, light: SOS: EMERGENCY CALL FUNCTION, SERVICE VEHICLE is continuously turning on, you turn off car, it goes away. Start car and drive, turns right back on. Have been to dealer and was told module would need to be replaced car is 3 years old. It's a constant beeping/ distraction. The potential consequences of not addressing the issue are unclear. There exist numerous blogs a... Read more
Incident date: Feb 12, 2024
I've had a second CVT transmission failure. The first one happened at 85906 miles, and now my second one is at 98995 six months later. Vehicle has been dealership serviced it whole life. These transmissions have some sort of fault that needs looking into and accountability needs to be taken. Toyota claims that there are no known issues with the part, but myself and many others with the Turkey bui... Read more
Incident date: Jun 17, 2024
Transmission - Jerks and studders (hesitation) in the course of normal driving. Brakes - Makes a squealing noise which has gotten louder over time.
Incident date: Jun 17, 2024
Transmission - Jerks and studders (hesitation) in the course of normal driving. Brakes - Makes a squealing noise which has gotten louder over time.
Incident date: May 29, 2024
In or around October I reported my Seatbelt tensioner/retractor explosive device deployed almost causing me to have an accident. After really complaining to Ford, they finally fixed it. Now my warning light came on pertaining to my passenger side tensioner. I also received the notice, and went to my dealership. They had the vehicle for a week and could not fix it. They said Ford has to ok it and ... Read more
Incident date: Apr 21, 2024
Bought the vehicle as is with "1 owner, who was older" drove it off the lot and rest drove it, at 57,000 miles. Perfect...that was november 2023.. 3 days later my car was a little low on gas due to they didn't fill it and I left it be, started it drove about 15 miles and it starts sputtering and almost stalls out. Now here I am in June and beginning of June I hear ticking under hood, thinking it's... Read more
Incident date: Jun 30, 2022
UNKNOWN
Incident date: Jun 19, 2024
People with prescription glasses, why they are allowed to drive or operate machinery? They can't see, they need glasses to be able to see. What happens if they sneeze while driving and the glasses fall on the floor?