Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Jun 25, 2024
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.... Read more
Incident date: Oct 8, 2018
The contact owns a 2023 Rivian R1T. The contact stated while driving at approximately 70 MPH with the cruise control activated while overtaking another vehicle, the vehicle independently activated the brake. The contact had not turned off the cruise control and there were no other vehicles nearby. The contact stated no warning light was illuminated. The contact stated that when the other vehicle h... Read more
Incident date: Jul 15, 2020
The contact owns a 2018 Nissan Leaf. The contact stated while driving on several occasions at various speeds with the cruise control activated, the brake pedal was depressed; however, the vehicle lunged forward. The contact related the failure to NHTSA Campaign Number: 23V494000 (Vehicle Speed Control). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. Th... Read more
Incident date: Jul 15, 2024
Seatback fold mechanism loose. Vehicle only has 23,000 miles and seat is starting to come loose.
Incident date: Jul 16, 2024
The sunroof is leaking when closed when it rains or when the vehicle goes through car wash. Inside back passenger was getting wet and there was wet smell in the interior. Smell of wet interior can cause health safety issues/risks and car damage. When looking online may be caused by faulty lining or clogged drains.
Incident date: Jul 10, 2024
Shift system failure. 2023 replace plastic piece that was not a recall on 27 but was a recall on all other models. Last week shift system failure $706 to replace shifter picked up car Saturday. Today car is being towed back for shift system failure again. Car will not go out of park. I have all receipts and invoices from.
Incident date: Jun 12, 2024
I was driving on the highway when I heard a very loud bang. I felt like the car had been hit by something and immediately looked for a large truck around me. With such a loud noise I figured something that loud had to be kicked up by something large. No trucks were around me of any size. Just a few cars. I looked at all my windows to see if I had a crack. Nothing. I assumed whatever hit me must ha... Read more
Incident date: Nov 29, 2017
I bought a 2007 Mercedes-Benz ML350 4Matic in late 2023 from auction with a salvage title and I can't take it to inspection center to get plates, because a lot of things such as signal lights, seats power, key fob, radio, wipers, and rear gate to work because the rear SAM module is damage by rain water, which I found on YouTube that at least 3 models from 2006 to 2012 (including my model) sufferin... Read more
Incident date: Jul 15, 2024
My sunroof glass exploded and manufacturer refuses to warranty
Incident date: Jul 15, 2024
Bought car June 27 and now being July 15 the car is completely dead and battery is dead. Charged the battery up works now. But battery will need to be replaced. Picture attached of battery after charging for 3 hours.
Incident date: May 30, 2024
Engine began making knocking sound then car while in the highway was not able to accelerate. This slowdown put driver at risk for highway accident. Took car to dealership. They said the engine needed replaced then the next day said no Hyundai said it needed a sensor. This was a bandaid fix as it continued to go through oil faster than it could be changed this led to engine shake and knocking sever... Read more
Crash
Incident date: May 30, 2024
The contact owns a 2018 Honda Accord. The contact stated while driving 70 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was not taken to the... Read more
Incident date: Nov 20, 2023
The hydraulic engine motor mounts have failed at 45,000 miles
Incident date: Jul 15, 2024
The contact's fiancé owns a 2012 Toyota Camry. While the contact's fiancé was driving 55 MPH with the accelerator pedal depressed, the vehicle failed to accelerate as intended. The contact stated that the vehicle shuddered and decelerated from 55 MPH down to 20 MPH. The contact stated that the check engine and traction control warning lights were illuminated. The vehicle was driven to the reside... Read more
Incident date: Jul 13, 2024
While at a stop in DRIVE, the car would automatically shift itself into Neutral without warning. When I contacted the dealer, they were aware of this issue in other vehicles. I brough the car in for service and in the description of the work, the mention that they knew where to address the problem, as it is a known issue. The dealership stated, "PREFORMED BATTERY PERFORMANCE TEST PER PREVIOUS TEC... Read more
Incident date: Mar 2, 2024
Exhaust manifold broken studs(bolds) causing exhaust fumes in cab. Carbon monoxide and also loss of performance. This is an ongoing issue with the 3.5 L equal boost motors. Pre 2017. The 2017 motor and further have been redesigned. Why aren’t they doing a recall on pre 2017?
Incident date: Jul 4, 2024
The engine stumbles. It performs unexpectedly just when you need power, and it's not there. Feel unsafe when making left turns and the engine lurks and lurches and does not transmit power making the left turn into traffic very unsafe.
Incident date: Jul 4, 2024
Engine oil consumption, timing chain. This is a massive problem among Audi vehicles across the board. Engine oil consumption is abnormal and if unnoticed leads to engine dying in the middle of the road which is dangerous and I’ve personally had this happen to me on multiple occasions. The engines timing chain goes bad and causes the entire engine to need to be replaced which consumers have to p... Read more
Incident date: Jul 4, 2024
I was in the highway at about 60 mph and the air bag light came on also the check engine light and I heard a sound and my car lost power I was able to get to the side lane then when it stopped all the way I started the car but would not go pass 30 mph and would barely go on reverse took it to mechanic they said it was the transmission tried to charge me $ 4,700 haven’t drove it since
Incident date: Oct 1, 2023
Oil leaking at drain pan and won’t come out.
Incident date: Jun 13, 2024
The engine stalls without warning. The car is available for inspection upon request. There are no warning lamp messages or other symptoms before the engine stalls.
Incident date: Jul 13, 2024
Air intake grid heater bolt deteriorated, falls into the intake runner and gravity causes the bolt to end up in cylinder #6 creating severe damage to piston, valve and head damage causing expensive repair or a total long block repair on the 6.7 Cummins engine.
Incident date: Jul 11, 2024
Tailgate does not work any longer. After a few days period of it getting progressively less functional, it just stopped working.
Incident date: Jul 11, 2024
Driving at highway speed (75 mph) using Autopilot & car rapidly applied hard braking. There were no obstacles, shadows or anything visible that should have caused this. It occurred twice over two days in different locations. If anyone had been behind me too close they would have collided with me. No other vehicle I’ve owned have done this with their implementation of adaptive cruise & lane assis... Read more
Incident date: Jul 11, 2024
Driving at highway speed (75 mph) using Autopilot & car rapidly applied hard braking. There were no obstacles, shadows or anything visible that should have caused this. It occurred twice over two days in different locations. If anyone had been behind me too close they would have collided with me. No other vehicle I’ve owned have done this with their implementation of adaptive cruise & lane assis... Read more
Incident date: Jul 11, 2024
While driving on city streets the check engine light came on and I was unable to accelerate or maintain speeds above 30mph. Because the car couldn’t operate at posted speed limits, other vehicles were stuck behind me or had to go around. It was also slow to start at traffic signals. I will be taking the vehicle to the dealer shortly for further diagnosis.
Incident date: May 25, 2024
Hyundai Recall HY251, NHTSA 23V651000. The ABS Module is failing. This issue may cause the car to catch fire while driving or parked. I've taken the car to multiple dealers. The ABS light is on, the Traction Assist light is on, the Down Hill Assist light is on, and the Parking Brake light is on. The dealers are more than happy to provide standard maintenance services, but are evidently unable to g... Read more
Incident date: May 25, 2024
A SABIC inflator rupture may result in compressed gas rapidly escaping from the inflator and material potentially being propelled into the vehicle.
Incident date: May 25, 2024
Hello, this has happened multiple times within a year & a half of having the vehicle (bought in Jan 2023) where the Front Collision Warning will randomly go off during anytime of the day, even at night. I have also had all the side collision warnings just stay yellow in the screen while driving. Just recently when I was driving in the mountains of GA, I had everything go off & the "Forward Drivin... Read more
Incident date: Jul 8, 2024
While driving at the freeway, the car engine failed. Car alarms went off and digital dashboard show alert of the engine failure. Battery and all other symbols in the dashboard lighted up as well. The vehicle lost speed. Dashboard displayed text indicating to shift gear to neutral and to press the start engine button. Engine restarted after following directions.
NISSAN
ROGUE SPORT
(2020) — ENGINE
Jul 12, 2024
Incident date: Jul 10, 2024
Jeep keeps loosing power in electric mode on the highway
Incident date: Feb 11, 2024
ABS braking system, electronic braking system warning light and signal is coming on every few seconds when driving. This renders the cruise control to shut off when it comes on. There are numerous safety issues with this coming on and off not to mention it is annoying as…..well let me just leave it there. Have talked to dealers (2) and have been told that dodge has a fix but the parts are still ... Read more
Incident date: Feb 19, 2022
I had all the recalls done to my vehicle that pertains to a problem with my vehicle suddenly shifting to first gear at freeway speeds. This was done about two years ago. On July 7th, 2024 my vehicle suddenly shifted to first gear while traveling at a rate of 55 miles per hour. My rear tires suddenly locked up and I lost control of my vehicle. Luckily I avoided an accident. I’m reporting this... Read more
Incident date: Feb 19, 2022
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. The contact stated that after several attempts to accelerate, the vehicle lunged forward. In addition, the RPM was elevated. The contact stated that the failure occurred while driving on a busy highway. The contact ... Read more
Incident date: Feb 19, 2022
The electrical system is a nightmare in this vehicle. My automatic emergency braking system was activating while I was going 60mph on the highway with no vehicles or reasons to have this feature activate. It happened on numerous occasions. I had passengers in the car and they witnessed it. It was very alarming to be cruising along at 50+ mph and the braking system jolted the car to a stop. I ... Read more
Incident date: Jul 11, 2024
Driving vehicle on a local highway at about 35 mph when suddenly the steering wheel locked up while making a slight turn. The steering wheel was locked to the 2:00 position and unable to turn or change direction AT ALL, requiring emergency braking to avoid collision with oncoming traffic. Once stopped, the vehicle was restarted with temporary (5 secs) of return of function to the steering but wou... Read more
Incident date: Jun 3, 2024
My 2024 BMW X5 50e has stranded me three times now due to "Drivetrain Malfunction". Each time my safety has been at extreme risk due to driving on busy streets and interstate in Atlanta. Fortunately, today I had not made it to the interstate or I would have been in a the worst possible situation with my X5 locking down and shutting off with no notice. Given my long commute, I can no longer take... Read more
Incident date: Jul 8, 2024
The contact owns a 2013 Ford Escape. The contact stated that while driving at various speeds, the engine started overheating. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the thermostat was replaced; however, the failure persisted. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Incident date: Jul 3, 2024
The contact owns a 2015 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 30 MPH. In addition, the contact stated that several unknown warning lights were illuminated. The vehicle was taken to an independent dealer where a leve... Read more
Incident date: Jul 10, 2024
The vehicle intermittently fails to accelerate without warning or notification. The throttle pedal goes to the floor without the engine stalling or rev'ing but also fails to propel the vehicle. This has occurred when crossing lanes of on-coming traffic placing the operator in an EXTREMELY DANGEROUS situation. In addition, the vehicle also intermittently fails to go in reverse. These issues are ... Read more
Incident date: Jul 10, 2024
The contact owns a 2024 Honda CR-V. The contact stated while driving at an undisclosed speed, the vehicle stalled. The contact stated that there was a loud rattling sound coming from the vehicle. The transmission warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed as a failure with injectors. The contact was informed that the fuel injectors needed to be replac... Read more
Incident date: Jul 8, 2024
The contact owns a 2016 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was ... Read more
Incident date: May 22, 2020
The engine light consistently comes on and off. When you go to diagnose problem it would read- because the engine light would stay on. Two mechanics looked at it, and are saying it’s a failing fuel pump. And it’s not working correctly. The car just shut off and stopped working while exiting a busy freeway. Just cut off in the middle of the exit/road.
Crash
Incident date: May 22, 2020
The engine light consistently comes on and off. When you go to diagnose problem it would read- because the engine light would stay on. Two mechanics looked at it, and are saying it’s a failing fuel pump. And it’s not working correctly. The car just shut off and stopped working while exiting a busy freeway. Just cut off in the middle of the exit/road.
Crash
Incident date: May 22, 2020
Car stops accelerating when the engine get hot. It happens all the time. I was not made aware of any issues with the car when I purchase it . This apparently is a known issue and a teenager drives the car. Mechanic states the whole transmission needs to be replaced.
Incident date: Feb 22, 2024
My car was stolen using a usb cord and they tore my steering column, key ignition and brok my driver side passenger window.
Incident date: Feb 22, 2024
My car was stolen using a usb cord and they tore my steering column, key ignition and brok my driver side passenger window.
Incident date: Mar 19, 2024
The contact owns a 2016 Ford Explorer. The contact stated that upon starting the vehicle, the vehicle made a loud rattling sound. The contact stated that several unknown messages were displayed. The contact stated that while driving at an undisclosed speed, the steering wheel became abnormally stiff, and the vehicle became difficult to maneuver. The vehicle was taken to a dealer, where it was diag... Read more
Incident date: Mar 24, 2024
My 2023 ID4 suddenly accelerated and lunged forward (while my foot was on the brake) as I was turning right into a parking spot. I was going very slow with my foot on the brake . The ID4 lurched forward which propelled me in the wall of a concrete building that I was parking at (luckily no damage to the building). The acceleration was so powerful it’s like I floored it and frightening. No... Read more
Crash
Incident date: Jul 3, 2024
Second warning from tire dealership that lug nuts are swollen and need replaced ASAP due to swelling. Noted numerous complaints on-line