Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Aug 24, 2023
First off the recall for the tailgate issued was supposedly checked and OK. We pulled up to a light on [XXX], Pelham, AL 35124. When turning right onto [XXX] , the tailgate popped open and a $750.00 Drill and about $1,500.00 in concrete drills and chisels fell out in a case in the roadway. They were picked up and stolen before we could turn around and return to the scene to get them. INFORMATION ... Read more
Incident date: Nov 13, 2024
My engine's check-engine light began flashing, and it turned out to be misfiring on one of the cylinders. The dealer disassembled the cylinder and found that it was filled with oil, and the piston seals had failed for cylinders 1-3, and they are now saying it will be a $4K rebuild of the seals. Looking online, this appears to be a VERY common problem with these V6 Honda engines that have VCM on th... Read more
Incident date: Oct 1, 2024
The contact owns a 2023 Honda Ridgeline. The contact received notification of NHTSA Campaign Number: 24V321000(BACK OVER PREVENTION) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution discon... Read more
Incident date: Oct 1, 2024
The contact owns a 2021 Honda Pilot. The contact received notification of NHTSA Campaign Number: 24V064000 (AIRBAGS) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Incident date: Nov 11, 2024
The vehicle hit a patch of ice at about 55mph, spun out, and left the road. It rolled onto its right side (a total roll rotation of 90 degrees), and the side airbags deployed at some point during the roll. When the front passenger-side airbag deployed from above the side window, it pinned the passenger's head to the window, causing significant bruising and a possible mild concussion. The real dang... Read more
Crash
1 injured
Incident date: Nov 11, 2024
2017 (manufactured in June) model year Tacoma vehicles painted with 8T0 Blue Metallic exhibit clear-coat peeling on one or more panels. The peeling occurs in the clear coat layer, exposing the base coat to the sunlight and fading the color to white. There is a current TSB #T-SB-0004-20, but Toyota says my vehicle was manufactured outside the affected Production range, as you can see in the attache... Read more
Incident date: Nov 11, 2024
My truck has 57,000 miles it's a 2014 ram 1500 and overnight the power steering unit failed. Replacement part from mopar is $2,100. Luckily I wasn't driving when this happened but there were no early signs of failure. Tried to go to work and couldn't drive the vehicle because the electric power steering unit had an internal software failure and is not driveable
Incident date: Oct 14, 2024
Since purchasing this vehicle new, I've had several occasions (not on just the most recent date noted in this case) where the car will issue a false Pre-collision Alert and apply the brakes for about 1 second while using the Adaptive Cruise Control. However, this happens while me and the drivers around me are driving "normally" and there are no vehicles in front of me nor attempting to merge into... Read more
Incident date: Nov 1, 2024
While driving a knocking sound started progressively getting worse. I took it into the Honda dealership. They said I had the same engine rod problem as covered by the recall, but my VIN wasn't covered. I was told driving it was dangerous and it could lose power at anytime.
Incident date: Nov 1, 2024
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms par... Read more
Incident date: Nov 1, 2024
Driver side rear door is stuck in the lock position and will not unlock with the manual button on the front doors, key fob, or the button on the door itself. So, it is therefore stuck in that position.
Incident date: Nov 12, 2024
Honda dealership told me that coolant has leaked into the head gasket causing my car to have a rough startup. My car never had issues until month ago.
NISSAN
PATHFINDER
(2019) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Nov 13, 2024
Incident date: Jul 17, 2024
I’m at the Tesla service center and Tesla is refusing to perform recall work without payment/diagnostic time. Even though Tesla’s website and notices states that they will perform recall work free of charge they are in fact refusing to perform recall work free of charge. They are mandating that I be charged diagnostic fees for them to determine whether they will perform the recall work as of 1... Read more
Incident date: Nov 1, 2024
I purchased my 2020 Hyundai Accent from Shirlie Slack Mitsubishi, in Fredericksburg, Virginia on [XXX]. It wasn't long after purchasing that I began experiencing difficulties with it. The car will shut off when it comes to a complete stop or even if I s for a brief moment to switch gears, for example when parallel parking. Some days it would happen less often, maybe once or twice per trip then oth... Read more
Incident date: Nov 1, 2024
I purchased my 2020 Hyundai Accent from Shirlie Slack Mitsubishi, in Fredericksburg, Virginia on [XXX]. It wasn't long after purchasing that I began experiencing difficulties with it. The car will shut off when it comes to a complete stop or even if I s for a brief moment to switch gears, for example when parallel parking. Some days it would happen less often, maybe once or twice per trip then oth... Read more
Incident date: Aug 29, 2024
I have a 2016 Honda pilot it has about 104,000 miles And has had all its maintenance. One day, three weeks ago, the engine started making a banging sound, and the oil light turned on. We brought the car to a mechanics who diagnosed engine failure and said that there were tiny metal shards seen in the oil. I have been meticulous about oil changes throughout the life of the vehicle. I brought my ca... Read more
Incident date: Jul 7, 2024
The contact owns a 2016 Chrysler Town and Country. The contact stated while driving 65 MPH, the check engine warning light illuminated and there was a misfire in the engine. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The VIN was not included in NHTSA Campaign Number: 16V461000 (POWER TRAIN). The contact related the failure to the recall. The manufacturer was no... Read more
Incident date: Oct 9, 2024
The contact owns a 2024 Honda Accord Hybrid. The contact stated while driving 63 - 65 MPH, the vehicle experienced a side-to-side collision on the passenger's side that involved another vehicle. The passenger's side curtain air bags deployed, an alarm sounded, and a message advising of a braking failure was displayed. The contact depressed the brake pedal, but the vehicle failed to respond. The co... Read more
Crash
1 injured
Incident date: Oct 9, 2024
The contact owns a 2024 Honda Accord Hybrid. The contact stated while driving 63 - 65 MPH, the vehicle experienced a side-to-side collision on the passenger's side that involved another vehicle. The passenger's side curtain air bags deployed, an alarm sounded, and a message advising of a braking failure was displayed. The contact depressed the brake pedal, but the vehicle failed to respond. The co... Read more
Crash
1 injured
Incident date: Oct 28, 2024
AT 2.5 YEARS OLD AND 46K MILES THE VACCUM BRAKE BOOSTER ASSEMBLY HAS GONE OUT. THIS WAS ON ISSUE WITH THE BRONCO SPORT AND RECALLED, BUT NOT YET ON THE FULL SIZE BRONCO. SSM 50472 - 2021-2022 Bronco - 2.3L - Illuminated Brake Warning Lamp And/Or Brake System Warning Message – DTC P050F Set In The ABS Module And Firm Brake Pedal
Incident date: Oct 16, 2024
Driving on freeway when the rear tire tread peeled off the inside tire tread wheel/blow out almost causing an accident. The vehicle pulled hard while driving and almost lost control. The problem has been inspected and confirmed by the Tesla dealer. The tire warning did alert after the tire blew out. This is a very frequently reported incident with the Model S plaid. A defect in the factory camb... Read more
NISSAN
PATHFINDER
(2017) - SUSPENSION
Nov 11, 2024
Incident date: Nov 8, 2024
I brought my 2020 Acura MDX with 61,086 miles on it for a routine service and was informed that the front suspension control arms were failing and needed to be replaced within weeks otherwise it could break causing a safety issue while driving. I have never had a car including prior MDX's that required this to be replaced and when I asked about it, I was told by the dealer and other dealers that I... Read more
NISSAN
PATHFINDER
(2017) - ENGINE
Nov 11, 2024
Incident date: Nov 8, 2024
Slow coolant leak that can’t be located
Incident date: Oct 14, 2024
Brakes stopped functioning. Jeep started accelerating. Very unsafe speeds approaching a school zone. Eventually brakes reengaged and then engine shut down.
Incident date: Nov 9, 2024
The warranty was extended on the transmission control module (TCM) instead of a recall. Symptoms of the TCM include “intermittent loss of transmission engagement while driving, no start, or lack of power”. All potentially very dangerous in my opinion. It is also my opinion (and others) that a failing TCM can harm the clutch. My TCM was reprogrammed in 2019 and the clutch (under warranty at the... Read more
Incident date: Aug 1, 2024
Dear NHTSA officer, I am writing to report a serious safety incident involving my 2017 Chevrolet Volt. On November 9, 2024, while driving with my family, our vehicle unexpectedly lost power without any warning. The details of the incident are as follows: Incident: The car powered off suddenly. Passengers: Myself, my wife, and our two children were in the vehicle. Aftermath: We were u... Read more
Incident date: Oct 31, 2024
My 2017 ford was over heating got the head gasket replaced, the car was working fine for about a thousand miles when the wheel locked up and over heated again. Took it to ford and another mechanic and was told the problem was with a recall but my vehicle’s vin is not on the list. The engine short block as well as other parts.
Incident date: Oct 31, 2024
2014 Lexus IS 250, 102,301 MILES THE AUDIO AND ENTERTAINMENT SYSTEM IN THE DASH BOARD. ALL RADIO SPECKERS AND SOUND EFFECTS FEED BACK TONES. THIS HAS HAPPENED WHILE "STATIONARY, IN MOTION, CITY STREET, AND HIGHWAY. THE AUDIO RADIO, SAT, CD OR BLUETOOTH AND NAVIGATION ON-SCREEN FEEDBACK TONES DISAPPEAR. OPTIONS TO ADJUST BASS, TREBLE OR ECT IS GREYED OUT AND LOST. THE POINT PAD ALSO LOOSES SOUND FE... Read more
Incident date: Oct 31, 2024
Several times over the last 18-24 months my van has 'stalled' after the auto engine start/stop feature restarts my car. This has mostly happened while at stop lights/signs, or idle. However, it has happened twice while driving, my car will just die and slow dramatically. I have been able to restart by pushing the start/engine button. There has been two times where restarting (while idle) has not w... Read more
Incident date: Nov 10, 2024
The engine failed and was diagnosed to be connecting rod bearings on cylinder 6. Honda Care refused to cover the issue and I had to get a engine replacement. I filed a BBB complaint but Honda refused to respond: Ref#[XXX] My Contract Number for Honda Care is: [XXX] Following warning was diagnosed when the failure happened: P0306(00) Raw code: 030600 ECU: OBD-II Status: Pending OBDII: Cylinder 6 ... Read more
Incident date: Aug 3, 2024
The Electronic Power Steering (EPS) went out on my 2013 RAM 1500 resulting in the inability to drive without extreme difficulty steering and unsafe to myself and others. The vehicle was taken to a Automobile Service Provider and assessed that the EPS had failed with the code C2217-00 on 4 OCT 2024 and with test drive. (Charged $63.04 for diagnostics.) Advised there was a recall on the RAM EPS (... Read more
Incident date: Nov 5, 2024
Four dashboard warning signs (Check Engine Light, Tire Pressure Monitoring System, Vehicle Stability Assist System, Electric Power Steering) appeared all at once suddenly. I had the vehicle towed to my local Honda dealership. They gave me a diagnostic code of P0304 and insisted that the repair did not fall under my car's active warranty. I searched the web and found it is a common problem in Honda... Read more
Incident date: Nov 10, 2024
My vehicle started showing the airbag light on and it ended up being the clock spring, many jeep wranglers have being recalled because the same issue. The clock spring is the one that controls cruise, airbag, horn, traction, etc. i took it to the dealership and they said the vehicle was showing the B1B02 code, witch the the same why all the other jeeps were recalled but there is not a recall yet f... Read more
Incident date: Nov 10, 2024
My vehicle started showing the airbag light on and it ended up being the clock spring, many jeep wranglers have being recalled because the same issue. The clock spring is the one that controls cruise, airbag, horn, traction, etc. i took it to the dealership and they said the vehicle was showing the B1B02 code, witch the the same why all the other jeeps were recalled but there is not a recall yet f... Read more
Incident date: Nov 10, 2024
My vehicle started showing the airbag light on and it ended up being the clock spring, many jeep wranglers have being recalled because the same issue. The clock spring is the one that controls cruise, airbag, horn, traction, etc. i took it to the dealership and they said the vehicle was showing the B1B02 code, witch the the same why all the other jeeps were recalled but there is not a recall yet f... Read more
Incident date: Nov 10, 2024
On 11/9/24 the vehicle began emitting a burning odor from the hvac air vents. The vehicle was charged to 100% and was driven for about an hour before the burning smell began. The vehicle is available for inspection. The safety of myself and others around me are put at risk, due to the possibilty of a vehicle fire due to the 95B recall. The problem has been reproduced when I drive the vehicle after... Read more
Incident date: Nov 9, 2024
My car was leaking brake fluid but no spots on ground. My brakes started locking and not work at all. After having car serviced multiple times my brakes completly stopped all together. Left for mechanic and my car in the engine bay caught fire. Burned completly for total loss. ABS modularor had recall causing engine bay fires. Was wondering if this was why
Fire
Incident date: Nov 9, 2024
My car was leaking brake fluid but no spots on ground. My brakes started locking and not work at all. After having car serviced multiple times my brakes completly stopped all together. Left for mechanic and my car in the engine bay caught fire. Burned completly for total loss. ABS modularor had recall causing engine bay fires. Was wondering if this was why
Fire
NISSAN
PATHFINDER
(2016) - ELECTRICAL SYSTEM
Nov 9, 2024
Incident date: Nov 7, 2024
Odometer flickers on and off and at times does not even turn on when car is started and moving. When the odometer flicks on it does not register mileage or fuel levels. This is a major safety issue don’t being able to see this vital information.
NISSAN
PATHFINDER
(2016) - VEHICLE SPEED CONTROL
Nov 9, 2024
Incident date: Nov 7, 2024
Odometer flickers on and off and at times does not even turn on when car is started and moving. When the odometer flicks on it does not register mileage or fuel levels. This is a major safety issue don’t being able to see this vital information.
Incident date: Oct 19, 2024
While driving the CBMS was activated and my car came to a complete stop even though no cars were in front of me. It stopped my car in an intersection and a car was coming behind me
Incident date: Oct 19, 2024
While driving the CBMS was activated and my car came to a complete stop even though no cars were in front of me. It stopped my car in an intersection and a car was coming behind me
Incident date: May 1, 2024
The Tire losing with steering shaft . The bolt come off , my vehicle can’t make hard turn make it unsafe to able to drive.
Incident date: May 1, 2024
The Tire losing with steering shaft . The bolt come off , my vehicle can’t make hard turn make it unsafe to able to drive.
Incident date: Dec 7, 2022
[XXX] occupant was sitting in the rear driver side bucket seat and operator was able to use the automatic buttons near the tailgate and fold down the seat onto occupant. Occupant received a bruise on the forehead and potential back injury. There should be a safety guard to prevent the chair from folding when an occupant or object is in the seat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF IN... Read more
Incident date: Sep 8, 2024
The contact owns a 2025 Mercedes Benz AMG GLA 35. The contact stated while driving at 35 MPH on a green light, the contact noticed another driver speeding over the limit on her left side which caused the other driver to collide with the contact's vehicle. The contact stated the other vehicle collided with the contact on the driver's side of the vehicle. The contact lost control of the vehicle a... Read more
Crash
1 injured
NISSAN
PATHFINDER
(2013) - POWER TRAIN
Nov 8, 2024
Incident date: Nov 7, 2024
The contact owns a 2021 Ford Bronco Sport. The contact stated that after refueling and starting the vehicle, the front of the vehicle was shaking abnormally. The contact stated that while driving the vehicle the shaking ceased. The local dealer was contacted, and a service tech was sent to repair the vehicle under NHTSA Campaign Number: 24V267000 (ELECTRICAL SYSTEM, POWER TRAIN) however, the abnor... Read more
NISSAN
PATHFINDER
(2013) - ELECTRICAL SYSTEM
Nov 8, 2024
Incident date: Nov 7, 2024
The contact owns a 2021 Ford Bronco Sport. The contact stated that after refueling and starting the vehicle, the front of the vehicle was shaking abnormally. The contact stated that while driving the vehicle the shaking ceased. The local dealer was contacted, and a service tech was sent to repair the vehicle under NHTSA Campaign Number: 24V267000 (ELECTRICAL SYSTEM, POWER TRAIN) however, the abnor... Read more
NISSAN
PATHFINDER
(2013) - FUEL SYSTEM, GASOLINE
Nov 8, 2024
Incident date: Nov 7, 2024
The contact owns a 2021 Ford Bronco Sport. The contact stated that after refueling and starting the vehicle, the front of the vehicle was shaking abnormally. The contact stated that while driving the vehicle the shaking ceased. The local dealer was contacted, and a service tech was sent to repair the vehicle under NHTSA Campaign Number: 24V267000 (ELECTRICAL SYSTEM, POWER TRAIN) however, the abnor... Read more
Incident date: Jan 8, 2024
My 2023 Camry has 'floormat-hold-down-clips' on the drivers side only. The passenger side has none and without them it allows the mat to roll up. Aside from being annoying, it is also a tripping hazard. My wife and I are both in our mid seventies and broken bones are a real concern. I contacted Toyota customer service and their solution was NOT to anchor the loose floor mat down but to give me a r... Read more