Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Jun 22, 2024
Twice now - both times on the South Bound Richmond Bridge, the Automatic Emergency Braking lights came on and slammed on my brakes for me, as if I was about to crash when I was going 65 mils per hour, no one in front or behind me and no traffic, accident or reason. I almost lost control of the vehicle and would have caused an accident had anyone been closer to me.
Incident date: Jul 13, 2024
The contact owns a 2021 Toyota Avalon. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was ... Read more
Incident date: Jul 13, 2024
The contact owns a 2023 Jeep Grand Cherokee. While the contact’s daughter was driving approximately 60–65 MPH, the rear coil spring detached from the vehicle. The contact was unaware if there were any warning lights illuminated. The vehicle was previously taken to the local dealer, who repaired the vehicle under NHTSA Campaign Number: 23V413000 (Suspension). The vehicle was repaired; however, ... Read more
Incident date: Jul 13, 2024
The vehicle is available for inspection immediately by all parties. While driving down the highway, the truck started a vibration, without any warning indicators. The vehicle was taken to the next travel center truck shop. The writer acknowledged the vibration like a misfire, but no codes were present. He recommended another shop or dealer. A detour was made to the nearest Nissan dealership. On th... Read more
Incident date: Jul 15, 2024
Misfiring - technician told me I have to delete the AFM and replace all lifters. $10k+ repair that I can not afford
Incident date: Jun 9, 2023
This weekend while traveling on I95N I got into a wreck with automatic cruise control on. I had been in stop and go traffic for about 20 minutes and was following behind a Gatormade hauling trailer for well over a mile with no issues. Suddenly, from a dead stop, the truck attempted to accelerate to its preset speed of 50 mph. I was only one car length away from the trailer and wasn't covering the ... Read more
Crash
Incident date: Jun 9, 2023
Unknown- my 2020 Telluride doesn’t even have 60,000 miles on it. I have only used the sunroof a handful of times and realized it won’t open all the way when I tried it. Realized there’s a metal piece that’s connected with plastic that has snapped off. After searching about it, I’ve seen so many people comp about this same issue and how expensive it is to fix. Why hasn’t there been a re... Read more
Incident date: Mar 22, 2024
While driving on the freeway at 65 mph, the vehicle suddenly began to quickly decelerate. Pressing the accelerator pedal had no effect. The car behind me quickly swerved to avoid hitting me. I was able to maneuver the car onto the shoulder and very slowly exited the freeway. I noticed a warning light shaped like a turtle on the cluster display flashing. I stopped fully and turned off the vehi... Read more
Incident date: Mar 22, 2024
While driving on the freeway at 65 mph, the vehicle suddenly began to quickly decelerate. Pressing the accelerator pedal had no effect. The car behind me quickly swerved to avoid hitting me. I was able to maneuver the car onto the shoulder and very slowly exited the freeway. I noticed a warning light shaped like a turtle on the cluster display flashing. I stopped fully and turned off the vehi... Read more
Incident date: Jul 21, 2024
Warning light comes on the dash and Ford App that car is overheating and to service. Car will not move but stays running and the cooling fan comes on. This happened when car was started first thing in morning so it hadn't been running for at least 12 hours. Had the same issue back in Nov of 2023 took into Friendly Ford in Monroe, MI and they had it for a couple of weeks and couldn't duplicate the ... Read more
Incident date: Jul 21, 2024
UNKNOWN the white paint is peeling off of my car causing it to rust the dealership took pictures and inspected it and started a good will claim and said it should be fixed under that and then came back a month later and said hyundai has now canceled all of there goodwill claims for paint repair
Incident date: May 31, 2024
After refueling on a recent road trip the check engine light came on. After driving for a little bit to get to a hotel for the night white smoke started coming out the back of the car. To me the incident seems similar to the recall for other 2018 Chrysler Pacifica's, noted below, but did not apply to my VIN so wasn't completed for my car. The mpg's kept going down because I believe too much fuel w... Read more
Incident date: May 31, 2024
After refueling on a recent road trip the check engine light came on. After driving for a little bit to get to a hotel for the night white smoke started coming out the back of the car. To me the incident seems similar to the recall for other 2018 Chrysler Pacifica's, noted below, but did not apply to my VIN so wasn't completed for my car. The mpg's kept going down because I believe too much fuel w... Read more
Incident date: Jul 18, 2024
When stopping at traffic light steering wheel of 2014 Ram 1500 4 door truck wheel very difficult to turn wheel. Diagnosed at Cutter Dealer in Honolulu, code shows rack and pinion but dealer said no recall on this vehicle.
Incident date: Jul 19, 2024
My car is only at around 37,7000 miles. My I have only had it since it was around 15,000 miles. My battery has died at least 4 times due to my alternator having problems charging. My brakes have also gone out on me at one point in the beginning. My battery is now trash and so is my alternator.
Incident date: Jul 17, 2024
My car started sounding its alarm at 2:30am on its own. After shutting the alarm off and letting it run, I turned it off and entered my house. It repeated five minutes later. I went to drive the car later that day and the battery was inoperable and the acid has neutralized or evaporated. I replaced the battery and the issues continued. Dealer said is was a fuse box issues. Due to cost, I brought ... Read more
Incident date: Apr 8, 2024
The windshield wipers will sometimes go off when they are not on.
Incident date: Jul 14, 2024
On two incidents randomly and without warning the car failed to accelerate while driving in traffic on an open road and I had to coast to safety and put in park, then drive, then travel less than five miles home. Both times I immediately scheduled service with suburu with appointments about a week out. The car drove without incident while awaiting service. Service failed to replicate the problem,... Read more
NISSAN
PATHFINDER
(2023) — ENGINE
Jul 18, 2024
Incident date: Jul 1, 2024
Unknown it changed and I have not kept track of new or old details.
Incident date: Jul 18, 2024
The Engine. No? The engine blew up at night in the middle of a busy highway. Leaving the vehicle powerless and overheating. Yes. No, there was no immediate indication of an issue until it occurred.
Incident date: Jul 17, 2024
Check engine Transmission ABS VSA TPMS All lights went on suddenly. While I was driving suddenly all lights came on dashboard. I’ve used OBD scanner to find the root cause but the problem can’t be detected. I went to Acura dealer in NJ and paid $250. They inspected, and said it could be this Instrument cluster or that ECu. But they did not said anything concrete what could be faulty. Both ... Read more
Incident date: Jul 17, 2024
Check engine Transmission ABS VSA TPMS All lights went on suddenly. While I was driving suddenly all lights came on dashboard. I’ve used OBD scanner to find the root cause but the problem can’t be detected. I went to Acura dealer in NJ and paid $250. They inspected, and said it could be this Instrument cluster or that ECu. But they did not said anything concrete what could be faulty. Both ... Read more
Incident date: May 7, 2024
In my 2006 Toyota Avalon XL on dashboard appeared SRS Airbag light. Unable to clear it.
Incident date: Jul 13, 2024
ABS and HCU are defective , loss of braking ability in the vehicle and braking ability on the travel trailer. unable to stop in adequate distance when pulling 12000 pounds through mountains putting others at risk of collision had vehicle in for repairs three different times since 2019 ABS light luminates when system fails had vehicle in for repairs on 10/19/2020 , 2/5/2021, 6/20/2024, 7/18/20... Read more
Incident date: Jul 8, 2024
I am going down the road at 65mph and car loses all power, compression, speed... Starts shuttering, stuttering & shaking the car then it dies... It doesn't matter the conditions, whether I'm in city or on road... It does it anywhere and unexpectedly, never know when it's going to do it but it's dangerous it's not just once, it's every time I drive the car! Not just once but several times!
Incident date: Jul 8, 2024
Braking system. While driving at low speed (15mph and under) the brakes malfunction, the car shakes, and it takes about twice as long to stop. It may be an issue with the ABS system, but I’m unsure. Roads were clear and not uneven. Thankful there were no cars or pedestrians in front of me.
Incident date: Jul 8, 2024
AES went off when nothing was around multiple times and has caused my car to lock up the steering wheel, breaks, gas and gear shift causing me to not have any control of my car as the car took over. Due to the automatic brake system went off it cost me to have an accident and ruin my car. Nissan said that they fixed this issue but I have had multiple incidents in the past I have had it break in... Read more
Crash
Incident date: Apr 1, 2024
The chest clip slides very freely along the harness and the clip seams to unclasp to the point my 2 year old can slide and undo the clip and freely break out of the car seat which is a extreme safety hazard.
NISSAN
ROGUE SPORT
(2018) — Chest Clip, Buckle, Harness
Jul 18, 2024
Incident date: Jun 29, 2024
The chest clip slides very freely along the harness and the clip seams to unclasp to the point my 2 year old can slide and undo the clip and freely break out of the car seat which is a extreme safety hazard.
NISSAN
PATHFINDER
(2020) — ENGINE
Jul 18, 2024
Incident date: Nov 14, 2023
The contact owns a 2008 Toyota Tundra. The contact stated while driving 50 MPH, the vehicles stalled. The contact stated that the vehicle hesitated and failed to accelerate above 50 MPH. The check engine warning light was illuminated. The vehicle was able to restart, but the failure recurred. The vehicle was taken to the dealer where to be diagnosed. The dealer determined that the secondary air in... Read more
Incident date: Jul 17, 2024
Electric power steering failure was under recall 15S18 but ended 2 years ago needs to be service. I have no power steering in my car and is a major safety issue
Incident date: Jul 17, 2024
My rear passenger window shattered. My niece opened the door and the glass shattered. The window pane was held together by after market tint. It then fell under the vehicle. The vehicle is available for inspection until Friday, July 27, when it is scheduled for repair. The safety of the passengers was putt in jeopardy sure to the nature of the incident.
Incident date: Jul 17, 2024
My ABS light randomly come on along side of traction control, front and rear collision assistance lights. Car has had electrical problems since I got it such as sometimes bright headlights won’t come on( they just stay on the dim regardless of what you do) the radio will just freeze and not work at all. Have to unhook the battery to get radio to even reset or even wait days for it to do it itsel... Read more
Incident date: Jul 18, 2017
Starting off from a stop or at low speeds the vehicle loses all power. Engine stumbles and does not respond, when it happens it almost feels like the engine may stall. Pressing the accelerator and the vehicle will not move, then suddenly will start to go seconds later. This has almost resulted in a crash since the vehicle loses all propulsion unexpectedly. No warning lights. Took to the dealer... Read more
Incident date: Jul 18, 2017
Starting off from a stop or at low speeds the vehicle loses all power. Engine stumbles and does not respond, when it happens it almost feels like the engine may stall. Pressing the accelerator and the vehicle will not move, then suddenly will start to go seconds later. This has almost resulted in a crash since the vehicle loses all propulsion unexpectedly. No warning lights. Took to the dealer... Read more
Incident date: Jul 18, 2017
Components that failed: -2019 & 2023 Entire headlight assembly 2x - with continuous wiring in headlight that must be adjusted before every drive. -2021 Internal lighting to illuminate the gear shift, which no longer works. -2021 Heater constantly squeals like a pig and blows every fuse, 😑 once the several fuse boxes were located. -2017 Engine revs up to 3k-4k rpm's while driving a steady 40... Read more
NISSAN
PATHFINDER
(2007) — UNKNOWN OR OTHER
Jul 17, 2024
Incident date: Mar 3, 2023
Poor steel to aluminum welding. Fiberglass sides are cracking due to welds cracking per service advisers at RV dealerships. Jayco is aware and telling RV owners the repair is on the owners. The sides could separate and come off during transport and possibly cause damages or accidents of other vehicles. Jayco has changed engineering and procedures because of this safety issue and refuse to make cor... Read more
Incident date: Jul 10, 2024
When temperature is over 100F, (when it's parked for a while). 1. Foot on brake 2. Turn engine button on 3 Shift into Drive . The shifter button wheel will not turn into any gear. It's locked into Park . You have to open all the windows, and direct as much A/C air downward to the shifter wheel to get it to cool off (10 minutes usually). Then, it will shift into Drive and everyone is happy. ... Read more
Incident date: Jul 17, 2024
The contact owns a 2018 Honda Accord. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manuf... Read more
Incident date: Jul 8, 2024
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at 65 MPH, the vehicle lost ... Read more
Incident date: Jul 8, 2024
1. Driver headrest was broken while car was in driveway. I found the headrest broken and then reported to nhtsa. org after reading some Dodge forums
Incident date: Jul 8, 2024
The contact owns a 2016 Nissan Maxima. The contact stated that while the vehicle was stopped, the vehicle failed to accelerate while the accelerator pedal was depressed. The ABS warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, the cause of the failure was not yet determined. The vehicle was taken to another local dealer, Alpine Nissan of Denve... Read more
NISSAN
PATHFINDER
(2022) — POWER TRAIN
Jul 17, 2024
Incident date: May 1, 2024
While driving the truck will suddenly shift down, lose power and transmission will shift from 10 to 1 very fast causing near accidents many times. I have had it in a repair shop and have been told it is a faulty transmission. This happens every time we are on a road where speed is over 50
NISSAN
PATHFINDER
(2022) — VEHICLE SPEED CONTROL
Jul 17, 2024
Incident date: May 1, 2024
While driving 45-50 mph, without any warning or indication, there was a sudden loss of power and the ability to accelerate. The engine and all electric components were still working but I was not able to accelerate, only coast. There was a wrench warning light, Hill side assist error message, and airbag warning light that showed up on the dash. After pulling over safely, the car was turned off for... Read more
Incident date: Jul 2, 2024
The contact owns a 2018 Chrysler 300. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that pa... Read more
Incident date: Jul 2, 2024
BRAKING SYSTEM HAS BEEN A PROBLEM FOR A LONG TIME. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP. THERE THE MECHANICS REPLACED THE FRONT BRAKE PADS AND REAR BRAKE PADS. WE CONTINUED TO HAVE PROBLEMS WITH THE VEHICLE. WE WERE NOT AWARE OF THE RECOMMENDATIONS TILL RECENTLY SO WE TOOK THE VEHICLE IN TO DEALER. MILEAGE WAS 169201. THE BRAKES WERE FIRST INSPECTED 6-29-22. THE MILEAGE AT THAT TIME... Read more
Incident date: Jul 2, 2024
This first appeared on or about 7/2/24. Saw dealership on 7/9/2024. First driving the cruise control failed and showed malfunction. The next morning truck started but numerous things didn’t work like Radio and rear emergency braking. Rear braking was a Malfunction. Also trip A/B were erased.on 7/9/24. Dealer found some previous codes and said might be due to storage switch issue. But the codes s... Read more
Incident date: Jul 1, 2024
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4-WD unavailable warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the PTU (Power Transfer Units). The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 21-017-21. The manufacturer was made aware of the fa... Read more
Incident date: Jul 1, 2024
The contact owns a 2018 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had n... Read more
Incident date: Jun 25, 2024
Driving at highway speeds with no other vehicles around, sunroof closed but shade open, sunroof exploded. Edges of sunroof that didn't fall in were pushed up as if an over pressure condition had occurred. There was no evidence of anything striking the glass found upon inspection. Quick internet search confirms others with this same make/model have experienced the same issue.