Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Mar 25, 2023
Multiple warning lights came on, indicating a failure with the front camera sensor attached near the rear view mirror. Errors include: auto high-beams, lane keep warning, collision mitigation system, road departure warning, brake system, and adaptive cruise control failure. All problems stem for the single point of failure - the front-facing sensor/camera located at the top of the windshield. Re... Read more
Incident date: Nov 15, 2024
Due to a recall, the Vehicle computer was reprogrammed by local dealer, Griffith Ford, in San Marcos, Texas. After the reprogramming, the engine and transmission starting to rev differently and could not shift gears smoothly as previous to the reprogramming. The transmission and engine does not synchronize correctly. The transmission tries to do more than 6 speeds when the transmission is a 6 s... Read more
Incident date: Nov 15, 2024
Due to a recall, the Vehicle computer was reprogrammed by local dealer, Griffith Ford, in San Marcos, Texas. After the reprogramming, the engine and transmission starting to rev differently and could not shift gears smoothly as previous to the reprogramming. The transmission and engine does not synchronize correctly. The transmission tries to do more than 6 speeds when the transmission is a 6 s... Read more
Incident date: Dec 5, 2024
When approaching sunset, or when travelling under bridges, the dash dims excessively and is barely readable. I have to take my eyes off the road for extended periods of time to be able to see the information. The excessive dim does not reset itself, when the ambient lighting returns to normal, for a prolonged period of time. Complaints to the dealer service department, GM EV Concierge, and OnStar ... Read more
Incident date: Dec 5, 2024
PURCHASED A USED 2013 F150 IN SEPT 2024. VEHICLE SEEMED FINE FOR ABOUT A MONTH WHEN TRANSMISSION DID THE SUDDEN DOWNSHIFT INTO FIRST GEAR. IT DID IT TWICE IN THE DISTANCE OF A FEW HUNDRED FEET. LUCKILY WAS ONLY GOING 25 MPH BUT WIFE LEFT PERMANANT HANDPRINT IN THE GRAB HANDLE. FINISHED THE 3 MILES TO THE HOUSE AND HAS SAT EVER SINCE. AFRAID TO DRIVE IT BECAUSE IT'S ALL HIGHWAY SPEEDS TO TOWN. WILL... Read more
Incident date: Dec 11, 2024
I purchased this vehicle in 2022 of October after about a year. I started noticing the car beginning to jerk back. Also, I noticed that the shift the handle when I would put it into park. It would not stay in park. It kept giving me a beeping noise. It kept slipping. At the time it wasn’t doing is it as much but lately I’ve noticed that it’s been happening more frequently so I took it into a... Read more
NISSAN
PATHFINDER
(2024) - ELECTRICAL SYSTEM
Dec 12, 2024
Incident date: Dec 12, 2024
I recently stopped at a local store and put the car in park. A message appeared on the dash Shift to Park. I was not able to turn the car off and I had to move the gear shift back and forth until the message went off. I couldn't lock the car correctly by moving away from it. I used the key fob to eventually lock the the car. My concern is that if my wife is driving, she may not be able to lock or ... Read more
Incident date: Dec 11, 2024
The frame of our Grand Design Solitude has failed. As a result the front bedroom slide has begin to move out while towing and in turn destroyed the main bed and closet in the RV. This problem was noticed and reported to Grand Design in March of 2024. We were assured then that it was still safe to tow and to bring it to a dealership when we were able to. Because we are full time RVers, our first ... Read more
Incident date: Dec 11, 2024
The frame of our Grand Design Solitude has failed. As a result the front bedroom slide has begin to move out while towing and in turn destroyed the main bed and closet in the RV. This problem was noticed and reported to Grand Design in March of 2024. We were assured then that it was still safe to tow and to bring it to a dealership when we were able to. Because we are full time RVers, our first ... Read more
Incident date: Dec 11, 2024
While driving down the freeway at approximately 65 mph, the front end starts violently shaking, and the steering wheel is turning back-and-forth rapidly so severe if a woman were driving, it would break her wrist. The only way you can get it to stop is to lower the speed down to below 40 mph.
Incident date: Dec 11, 2024
Car wouldn’t start .it says low braking power
Incident date: Dec 1, 2021
I was driving down the highway at 70mph using the adaptive cruise control. There was nobody in front of me, and suddenly the vehicle started picking up speed. I looked at the cruise control and it said 115mph, so I hit the brakes to override it and slow down. when I reset it for , ~70mph again it worked fine. This happened to me two other times with the same basic scenario. The speed is always ove... Read more
Incident date: Dec 1, 2021
I was driving down the highway at 70mph using the adaptive cruise control. There was nobody in front of me, and suddenly the vehicle started picking up speed. I looked at the cruise control and it said 115mph, so I hit the brakes to override it and slow down. when I reset it for , ~70mph again it worked fine. This happened to me two other times with the same basic scenario. The speed is always ove... Read more
Incident date: Dec 11, 2024
On the highway, driving at 70mph, the speed of the car dropped suddenly down to 40mph. Almost caused an accident as there wasn't time for other cars to break or move lanes. Managed to exit and drove slowly to the dealership. They said it was a problem to the high pressure fuel pump.
Incident date: May 14, 2024
The contact owns a 2007 Ford F-150 The contact stated while driving at an undisclosed speed, the vehicle stalled and jerked. There was no warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was repaired; howe... Read more
Incident date: Dec 9, 2024
The contact owns a 2024 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Incident date: Dec 9, 2024
The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failur... Read more
Incident date: Mar 9, 2024
Locked the doors normally with the remote. Went into the doctor's office. Returned to the car the driver's door would not unlock. All other doors worked normally. Could not unlock the door with either handle, the switch or the remote. The Dealer says that the door latch mechanism failed in the locked position with the door closed. This would make it very difficult to exit the car in an accid... Read more
Incident date: Mar 9, 2024
We have a 4xe jeep wrangler Rubicon X that we purchased for $70,000. We purchased this vehicle to take advantage of the hybrid features, only to later find out that these batteries that are installed in these vehicles have the potential to explode, and cause massive property damage. This is a total defect from the manufacturer and as a consumer I should not have to make financial sacrifices to tra... Read more
Incident date: Mar 9, 2024
My vehicle suddenly started to have a "sticky" steering wheel. It makes a creeking sound when I turn the wheel and it sounds exactly like what the later model CRV'S are being recalled for. I.feel unsafe when the wheel sticks especially when coming out of a turn. It's not a smooth steering ride anymore and it's super frustrating that it's clearly why the newer onea are being recalled.
Incident date: Dec 9, 2024
Over the past year, the engine light continues to come on. The first time this happened, there was no oil in the reservoir even though it had recently had an oil change. They did another oil change and sent us on our way. The next time.[XXX], the check engine light came there was a loud clanking sound and low oil again. This was the code the dealership said it was: Code P0021 [XXX] . He suggested... Read more
Incident date: Dec 9, 2024
Speed Control, Engine and Transmission issues: After the recall from the manufacture was issued for the the acceleration problems this car still takes long to accelerate and get the car going. It feels like the transmission/ and or engine is ready to go out also and this car is only roughly at 80,000 miles. This car is well maintained.
Incident date: Dec 10, 2024
The driver side if the door handle metallic wrap has begun peeling, I reached for my door handle and was cut by the wrap as it had torn away from the glued seems. It is small enough to cut my hand but barely visible to the naked eye. I had to put tape over the door handle to prevent further cuts from happening on my fingers. I took 2 photos as soon as the injuries happened and I realized what it w... Read more
Incident date: Dec 8, 2023
Hello. A recall was issued in 2022 on my vehicle. There was an issue with the wiring harness that would sometimes cause the rear camera feed to be dropped when opening and closing the trunk. According to Tesla, this issue was fixed in 2022 is therefore no longer subject to being fixed again. This issue is occurring again and Tesla is refusing to fix the issue without me paying for it. As this was... Read more
Incident date: Dec 9, 2024
The car was running great, but then I had the check engine light on. When I checked the vehicle with an OBDD2, I got P0303 (misfired cylinder 3). A mechanic expert and I checked the vehicle for a possible blown head gasket, low compression, and defective spark plugs, and all was good. The car is a 2020 Chrysler pacifica and should have problems of this kind
NISSAN
PATHFINDER
(2014) - ENGINE
Dec 9, 2024
Incident date: Dec 8, 2024
DURING COVID 19 PANDEMIC GRIEVIANCE DEPRESION HOMELESSNESS RACISM CRITICISM HATE CYBERBULLY ATTACK I LIVE IN MY 2015 KIA OPTIMA I HAD [XXX] I HAD TBONE ACCIDENT IAM NOT FAULT FOR I HAVE ALL STATE INSURANCE I NEVER GET HELPED COMPENSATED THEY CLOSED MY CLAIMS I HAD MULTPLE CITATIONS 13 IN EL CAJON 4 IN SAN DIEGO 4 3 HOLLYWOOD 1 RIVERSIDE THAT I WASNT AWARE OF AS I WENT TO DMV TO RENEW MY CAR REGI... Read more
Crash
2 injured
Incident date: Nov 29, 2024
I was driving 68 MPH down the highway when my car threw a Power Stearing Assist Fault, I almost hit head on with a Semi but was able to hit my E break and put the car in neutral to get back over to my side fo the road. I had to have the car towed, my mechanic said there was a recall on the Electric Power Assist System. the Reference number is 14v286000. I called the ford dealship and explained to ... Read more
Incident date: Dec 9, 2024
The contact owns a 2016 Honda Pilot. The contact stated while driving at an undisclosed speed, there was a loud knocking sound coming from the engine compartment. The vehicle was towed to an independent mechanic and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated that while test driving the vehicle afte... Read more
Incident date: Dec 7, 2024
The contact owns a 2021 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manuf... Read more
Incident date: Nov 28, 2024
Purchased truck in Massachusetts for 13,000.00 and on the outside it was a beautiful truck. Frame is completely rotted and I was never able to get it inspected and I have no vehicle and no way to repair or replace it.
Incident date: Nov 28, 2024
The engine is sucking oil faster than it normally would and could put me at danger. If it sucks up too much oil too soon I could lose control of my car in the winter and be the cause of an accident.
Incident date: Nov 28, 2024
It's been a year and my dealership still does not have the part needed to fix the issue from the recall on my vehicle. I do not feel safe operating my vehicle and this is my only means of transpiration. I rely on my car to get me to work and everywhere else.
Incident date: Dec 7, 2024
Recall campaign 24V-104, pertaining to the Integrated Braking system that does not meet specifications, has been open since February 12, 2024. No remedy has been offered. The significant safety risk is described in the recall notice and has not been mitigated.
Incident date: Dec 7, 2024
While I was driving the motorhome on a narrow highway pulled over as soon as i came to a exit when the check engine light started flashing. I immediately pulled over as soon as it was safe and the code read failure on #1 fuel injector. I pulled into a campground and had the motorhome towed to a repair garage since it was not driveable the engine had a knock and did not want to do any damage to t... Read more
Incident date: Dec 7, 2024
Toyota said a remedy for the recall would be available Q3 2024. It is now December and nothing has been done. The passenger seat has been without a functional airbag all year and continues to be unsafe.
Incident date: Dec 8, 2024
Brake malfunction on my 2018 Toyota Camry and steering wheel malfunctioned causing my vehicles to spend on the freeway hitting a barrel and landing the car into a ditch. The car is not available for inspection it’s still at the tow yard. The safety was at risk for me as the driver was tremendously overwhelming and fearful. The problem has not been reproduced or confirmed by anyone. There hasn’... Read more
Crash
10 injured
Incident date: Dec 4, 2024
The seatbelt install will not stay tight, the seatbelt slips easily out of the lockoff. This happens in all seating positions in this vehicle but does not happen in our other vehicles.
Incident date: Dec 4, 2024
The seatbelt install will not stay tight, the seatbelt slips easily out of the lockoff. This happens in all seating positions in this vehicle but does not happen in our other vehicles.
Incident date: Dec 7, 2024
Our vehicle continues to randomly turn off and not go while driving. Whenever the idle start/stop is engaged, the vehicle will randomly not restart when traffic is moving. When this occurs you must completely turn off the vehicle, wait a few seconds, restart the vehicle, wait a few seconds, then attempt to place back into drive before being able to move. We have been having this same issue many ti... Read more
Incident date: Dec 7, 2024
I was driving on a major highway at 60mph when all of a sudden the car started to automatically brake intermittently with warnings flashing. I slowed down to below 30mph in the right lane and put my flashers on traveling to the next off ramp, while the car continued to brake intermittently and not respond appropriately to applying the gas. Several warnings flashed, including: Emergency Braking sys... Read more
Incident date: Dec 7, 2024
1) Connectivity for hands free electronics usage, including but not limited to cellular communication and/or GPS. Vehicle and devices are available for inspection. 2) Routine disconnection by the vehicle causes inability to safely use directions from GPS and/or handsfree communication as mandated by state laws. The disconnection frequently, but not exclusively, happens while using the GPS functio... Read more
Incident date: Dec 7, 2024
Tesla needs to be required to implement trailer mode to all model 3/Y vehicles (not just those equipped with a tow hitch from the factory) because the basic autopilot and existing safety software does not correctly identify when the vehicle is towing a trailer. Legal Aftermarket tow hitch installations exist for small trailers, such as U-Haul trailer. However Tesla does not recognize these afte... Read more
Incident date: Dec 1, 2024
When backing up rear park assist slams on brakes with no person or vehicle in sight. Incident #2 While driving on the highway all screens including radio and instruments went out leaving no access to range or speed. Had to take to Honda dealer for factory reset. Incident #3 Axels are clicking and shop states are broke and on back order. Vehicle had less than 8k miles on it when issue started... Read more
Incident date: Dec 1, 2024
When backing up rear park assist slams on brakes with no person or vehicle in sight. Incident #2 While driving on the highway all screens including radio and instruments went out leaving no access to range or speed. Had to take to Honda dealer for factory reset. Incident #3 Axels are clicking and shop states are broke and on back order. Vehicle had less than 8k miles on it when issue started... Read more
NISSAN
PATHFINDER
(2023) - ELECTRICAL SYSTEM
Dec 6, 2024
Incident date: Nov 29, 2024
THIS IS AN UPDATE FOR COMPLAINT # 11619009 After doing some online research and discussing with the service manager at my dealership, we identified a SIMPLE issue- apparently there was a problem with the torque used in connecting the ground wire for the electrical auto start-stop feature, which is what cause my vehicle to completely die and not be able to be restarted. after it was identified, i... Read more
NISSAN
PATHFINDER
(2023) - UNKNOWN OR OTHER
Dec 6, 2024
Incident date: Nov 29, 2024
While I was driving my brand new car on a wide highway, with no other cars or buildings nearby, the driver's side rear-door window suddenly blew out with a loud "pop," shattering completely. Glass pieces came into the passenger area, and fortunately missed hurting my child who was in her safety seat. Also glass pieces damaged the paint on that side of the car. I was not aware of any previous dama... Read more
NISSAN
PATHFINDER
(2023) - FUEL SYSTEM, GASOLINE
Dec 6, 2024
Incident date: Nov 29, 2024
The contact owns a 2018 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not mad... Read more
Incident date: Dec 1, 2024
Twice while driving at highway speeds the check engine light came on. My car's engine was misfiring, and I have no acceleration. Both times, I took local roads home on which I could drive below 35 mph. Pulling out from traffic lights and stop signs was difficult. The dealership where I bought the car has been unable to diagnose the problem. No codes come up on the computer, and my car is curre... Read more
Incident date: Dec 5, 2024
Speed wobble is pulling the vehicle into on coming traffic. Issue has been diagnosed by the ford dealership as bad tires in the past. Replaced tires and 20,000 miles later the problem comes back.