Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Nov 16, 2024
The contact owns a 2022 Hyundai Santa Fe. The contact stated that while driving on the highway at 80 MPH, the "power low" warning message was displayed, immediately after the contact vehicle proceeded to decrease in speed. The contact proceeded to pull over onto the side of the road to restart the vehicle. The vehicle was able to successfully restart, and the contact successfully drove to a local ... Read more
Incident date: Dec 20, 2024
I was in an accident and the truck is toatalled and the air bags did not deploy
Crash
Incident date: Dec 20, 2024
It has been more than 2 months since recall from Honda for my car triggered, I called my Honda car dealer from where i purchased my car last year, i called them couple of times to get these two recall fixed but they are not responding to schedule an appointment and even not have inspected vehicle for the recall defect. I am not sure about how safe is my car to drive with these recall defect. There... Read more
Incident date: Dec 20, 2024
Power windows and power mirror buttons stopped working and then “Service power steering now” message came on and the steering wheel is locked and very hard to turn. The electrical wiring for the windows run through the power steering gear. The vehicle has not been inspected or repaired
Incident date: Dec 15, 2024
Frequent motor mounts failure, and leakage of hydraulic fluid from both left and right mounts. Motor mounts failure have occurred about three times in the last four years. After some online research and reading, found out that other newer Audi owners are having a similar issues with their mount amounts at low mileage just like myself.
Incident date: Dec 20, 2024
The contact owns a 2017 Lincoln MKC. The contact stated that while driving, a burning odor was detected as the vehicle lost power. Upon the contact's arrival at home, her fiancé called AAA service. Where upon inspection the AAA technician diagnosed the vehicle with a battery issue stating that the was about to explode. No warning lights were illuminated. The battery was replaced by the however t... Read more
Fire
Incident date: Dec 20, 2024
The contact owns a 2019 Honda Pilot The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The contact was informed by the dealer that parts were not available. The manufacturer wa... Read more
Incident date: Dec 20, 2024
The contact owns a 2013 Nissan Versa. The contact stated upon inspecting the vehicle, she noticed water intrusion in the tail lights and headlights. The vehicle was taken to a dealer where it was diagnosed that the electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure and offered no assistance. The approximate failure mileage was 71... Read more
Incident date: Dec 10, 2024
It has several error messages including "Stop safely now". This seems to be the same issue as recall 23S56 (TSB 22-2178). The vehicle is not drivable as it will not start or go into gear. Seems to be known issue with the HVBJB.
Incident date: Dec 24, 2024
The vehicle is getting stuck in parking and can not shift out of park. The issue first happened at the dealership when looking into an auxillary battery issue which has since been resolved. After over 30 minutes of trying to resolved the dealer was able to get the vehicle off the lift and switch the gear back into drive. Since then two days later the batteries were replaced and the same issue happ... Read more
Incident date: Dec 24, 2024
This is a known recall and no remedy has been made available by BMW. This puts me and anyone riding with me at risk of injury or death.
Incident date: Dec 14, 2024
We are having issues with the frame flex failing, screws popping out from around the slides and also around the wheel wells. Seams on the exterior are pulling apart, roof is pulling away in several spots. The slides are pulling in crooked, external compartment doors open while traveling down the highway. Sawdust is noted in multiple spots in the interior of camper. We had the springs fall apart ( ... Read more
Incident date: Dec 1, 2015
The straps of the car seat loosen on their own, without holding down the button to loosen the harness. It’s unsafe to continue to use this seat as the straps will not stay tightened in the event of a car accident. The seat is available for inspection if needed. No the seat has not been inspected by any third party.
Incident date: Dec 20, 2024
When I purchased the vehicle I'm still making payments on it. I went to get my brakes done and rotors the mechanic noticed that there were no emergency brakes on the vehicle they were weld off and I called car lock they said I had to get that fixed it isn't under warranty. How you sell me a unsafe vehicle with no emergency brakes. I have only had this vehicle 3 months.
Incident date: Dec 20, 2024
The contact owns a 2024 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V763000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
NISSAN
PATHFINDER
(2013) - ENGINE
Dec 23, 2024
Incident date: Dec 2, 2024
Car got broken into, back window smashed. Ignition ripped out, someone tried stealing it, even though I got the recall fixed. try to steal vehicle with USB cord.
Incident date: Dec 19, 2024
Car has started displaying a "shift vehicle into park" message when I have put the car in park. Even though the care is clearly in park this warning displays and I'm unable to turn the vehicle completely off. Have re restart and mess with the shifter several times in order to be able to turn the vehicle off and lock the doors.
Incident date: Jun 1, 2024
The only way to adjust the advanced driver assistance systems (ADSA) in my 2022 compass is VIA a defective radio that continually resets as per Mopar Case number [XXX] from August 2023. according to the bulletin this was supposed to have been fixed via a software update in the 4th quarter of 2023. repeated calls to the mopar wave 800-334-9200 only to be disconnected as soon as i give them the case... Read more
Incident date: Dec 6, 2024
Power steering failed while driving. Replace the power steering rack (dealership replaced it). It still failing due to the torque sensor or the steering wheel, a steering wheel angle sensor being faulty,. Very dangerous if the vehicles power steering randomly stops doing its job while in motion.
Incident date: Dec 6, 2024
Power steering failed while driving. Replace the power steering rack (dealership replaced it). It still failing due to the torque sensor or the steering wheel, a steering wheel angle sensor being faulty,. Very dangerous if the vehicles power steering randomly stops doing its job while in motion.
Incident date: Dec 6, 2024
The tire air pressure gage on the dash is steadily illuminated but there is nothing wrong w the air in the tire.
Incident date: Jan 1, 2020
I’m experiencing issues that seem to align with the gcm recall despite my vehicle supposedly being fixed for this recall prior to my purchase of it. I cannot run the heat with the headlights or various combinations of things that would otherwise be normal because the battery will drain within 30 minutes, resulting in the car to going into “battery saver mode” where each system begins to powe... Read more
Incident date: Jan 1, 2020
I’m experiencing issues that seem to align with the gcm recall despite my vehicle supposedly being fixed for this recall prior to my purchase of it. I cannot run the heat with the headlights or various combinations of things that would otherwise be normal because the battery will drain within 30 minutes, resulting in the car to going into “battery saver mode” where each system begins to powe... Read more
Incident date: Dec 18, 2024
I received a notice of a recall for a known problem with GMC transmissions. it is very well known that these transmissions lock up and cause problems with braking and can cause the vehicle to slide off the road when the tires lock up. it also causes hard shifting, which I have experienced. GMC said they will not fix the transmission, they instead will add a device to monitor the transmission, so ... Read more
Incident date: Dec 18, 2024
I received a notice of a recall for a known problem with GMC transmissions. it is very well known that these transmissions lock up and cause problems with braking and can cause the vehicle to slide off the road when the tires lock up. it also causes hard shifting, which I have experienced. GMC said they will not fix the transmission, they instead will add a device to monitor the transmission, so ... Read more
Incident date: Dec 21, 2024
THE BRAKE LIGHT SWITCH IS MALFUNCTIONING AND CAUSING THE BRAKE LIGHT TO STAY ON CONTINIOUSLY. THIS IS DANGEROUS BECAUSE THE BRAKE LIGHT STAYS ON SO THERES NO INDICATION THAT I'M GETTING READY TO STOP BECAUSE THE LIGHT IS ALREADY ON, INCREASEING THE RISK OF A CRASH. THE CRUISE CONTROL IS ALSO AFECTECED WITH THIS ISSUE BECAUSE IT STOP WORKING AT THE SAME TIME. I LOOKED UP THE RECALL AND IT SAID THAT... Read more
Incident date: Dec 20, 2024
Occasionally engine surges when in gear when brake is pressed.Car must be put in neutral and key turned iff. This happens only on occasionaly.I understand Ford has extended Throttle body warranty on this part to ten years on my ModelI visited local dealer who ran my VIN and advised there was no information on an extended warranty in his system.He said take it up with Ford.Ford customer service ref... Read more
Incident date: Dec 20, 2024
My car is showing power steering now and I was told it was just reset in September of 2015. I did not have the car around that time so I can’t confirm that it was except for what I’m being told.
Incident date: Dec 1, 2024
The vehicle's steering wheel became very loose at ~50k miles making it wobbly and potential to fall off which could cause danger while driving and possibility of airbag deployment. As seen in the attached pictures, there was no thread locker on the bolt that tightens the steering wheel down. I was able to remove it simply with my hands upon a few twist.
Incident date: Jul 22, 2020
As I was driving on the highway, the warning "Stop Safely Vehicle Will Shut Off Soon" with a red turtle icon appeared. The warning indicator light also appeared. The car began to decelerate on its own as I tried to merge across several lanes of highway traffic to get to the shoulder and stop. This first happened on Thursday December 12 (also in a highway scenario). The vehicle was inspected by my ... Read more
Incident date: Jul 22, 2020
As I was driving on the highway, the warning "Stop Safely Vehicle Will Shut Off Soon" with a red turtle icon appeared. The warning indicator light also appeared. The car began to decelerate on its own as I tried to merge across several lanes of highway traffic to get to the shoulder and stop. This first happened on Thursday December 12 (also in a highway scenario). The vehicle was inspected by my ... Read more
Incident date: Jul 22, 2020
As I was driving on the highway, the warning "Stop Safely Vehicle Will Shut Off Soon" with a red turtle icon appeared. The warning indicator light also appeared. The car began to decelerate on its own as I tried to merge across several lanes of highway traffic to get to the shoulder and stop. This first happened on Thursday December 12 (also in a highway scenario). The vehicle was inspected by my ... Read more
Incident date: Dec 20, 2024
On [XXX] at about 1:40 p.m. I was driving to work, and got distracted and had a front-end collision with a tree that was about 1-3 feet next to the side of the road. Extensive damage to the vehicle, and personal injuries occurred (mild concussion, stress fracture of left forearm, bruising/abrasion on ride side torso, sprained left thumb, and abrasions on head). Both the driver and passenger airbag... Read more
Crash
1 injured
Incident date: Dec 20, 2024
While driving, the power steering disengaged and made the vehicle difficult to steer. The power steering warning light illuminated in the dash and the vehicle went into safety mode. After letting the vehicle remain shut down, the error code rectified itself and the power steering warning disappeared. Vehicle was serviced by the dealership and a power steering module update was performed. The rack ... Read more
NISSAN
PATHFINDER
(2014) - STEERING
Dec 20, 2024
Incident date: Dec 20, 2023
The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel became inoperable. The contact stated that the steering wheel felt loosened. The contact stated that the steering wheel made it difficult to turn to the left or the right. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was dia... Read more
Incident date: Dec 19, 2024
I have a 2017 Ford Fusion Sport. I bought my vehicle at 19,000 miles. At 34,000 Ford repaired my oil pan because it was leaking. My oil pan is now leaking again and it is at 98,000 miles. There is a recall for leaking oil pans for my year and engine type (2.7 ecoboost) my vehicle is not currently on the recall list however I feel it should be because it is abnormal to replace oil pans and gaskets ... Read more
Incident date: Dec 10, 2024
Brake Booster Failure. $947.45 to repair out of pocket expense. Thank God I was not injured or killed, nor was anyone else, or property damaged, as I was able to avoid a collision. There is a class action lawsuit over this defective Ford part.
Incident date: Dec 10, 2024
During back camera was covered with rain, rear view was totally blind bec of rain drops. It's unsafe with rain and back camera totally covered with rain drop
Incident date: Dec 10, 2024
When coming to a stop, the car shudders and often stalls just like if you didn't press in the clutch on a manual transmission. No warning lights or messages. See details in TSB- 16-90-13R. Subaru knows about this issue and it has been reported in many vehicles. My car was at a Subaru dealership at least half a dozen times during 2017-2018 when this issue came to light and no one notified us to hav... Read more
Incident date: Dec 19, 2024
I was on the exit for union turnpike on the gcp at a good 40 miles per hour when boom a whole bunch of lights popped up on the dash saying see dealer and 3 lights come on the top right. By the grace of god the car infront of me was very far and i was able to drop the car into manual mode drop gears while turning wheels slowly go into bumps and i slowed down when i came around the corner to a full ... Read more
Incident date: Jun 20, 2024
I have a 2019 gmc sierra 1500 elevation. The dash indicated low oil with 60lbs of oil pressure. I stop park my vehicle and see there is a puddle of oil underneath my truck. It appears to be leaking (extremely high flow rate) from the oil cooler lines where the rubber has given way from the metal crimping. Apparently after calling the dealership and reading online there isn't any type of recal for ... Read more
Incident date: Dec 19, 2024
The rear window spontaneously exploded while parked in our garage this is the second time this has happened in two years
Incident date: Dec 11, 2024
High Beam Assist, Check Rear Cross-Traffic Safety System, Check Blind-spot safety system, Check forward safety system, Check Lane Keep Assist System, Traction Control disabled. ALL of those messages came on while driving. Rear backup camera quit working, reverse lights do not engage. No remedy for recall still. Vehicle is unsafe to operate without recall being fixed. This is my only transportation... Read more
Incident date: Dec 19, 2024
The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not e... Read more
Incident date: Dec 5, 2024
The contact owns a 2018 Ford F-150. The contact stated while depressing the accelerator pedal, the vehicle accelerated at excessive speeds. The contact aggressively depressed the brake pedal and shifted into neutral to decelerate and slow the vehicle to a stop. The failure was intermittent and occurred at various speeds. The contact’s son inspected the vehicle and determined that a fuse related ... Read more
Incident date: Mar 1, 2024
All safety sensors appear to be out of service. Navigation is stuck at one location and is not working. All cameras, including backup, are out of operation (only shows dark screen). Back up sensor does not work. This issue has been ongoing for 1 month on a brand new vehicle. Tesla service center has no ETA on resolution. Service appointment has already been pushed back to next year (Jan 2025).
Incident date: Dec 18, 2024
The contact owns a 2018 Toyota Highlander. The contact stated that while driving at various speeds and attempting to accelerate, the transmission whined abnormally loud. No warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that the transmission needed to be replaced due to internal failures. The vehicle was not repaired because the war... Read more
Incident date: Dec 18, 2024
The contact owned a 2015 Cadillac SRX. The contact stated that while driving approximately 30-40 MPH, the vehicle made an abnormal humming sound. The vehicle was taken to an independent mechanic, who determined that the abnormal sound was caused by the rear brakes. The contact was informed that the rear brakes needed to be replaced. The vehicle was not repaired. The contact continued driving for f... Read more
Incident date: Dec 18, 2024
Electrical short in AP4.1 computer. Renders the camera system inoperable. Unable to backup without cameras.
Incident date: Dec 16, 2024
Driving down the highway my abs and traction control lit up then it said front collision sensor malfunction and system fault.