Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Dec 31, 2024
Brand new truck pulling to the right in highways speed, the dealer try to fix the issue with alignment but not luck, they don’t know what is wrong because all the numbers in alignment are green and good, several online post are talking about this issue with this 2025 Ram 1500
Incident date: Feb 1, 2025
On a curvy, 2-lane road, moderate traffic both ways, my vehicle performed unnecessary emergency braking for on oncoming vehicle while negotiating an “S” curve. There was no vehicle in my lane in front of me, the oncoming vehicle was squarely in its lane, I was in my lane, both of us had several cars following behind. But we had both just passed the apex of our respective curves and were approa... Read more
Incident date: Jan 15, 2025
The 2024-2025 Chevy Equinox EV has a major safety issue with overwhelming windshield reflections/glare caused by the odd design choices of the sculpted dash. The dash of the car has a slotted design unlike any I have seen in any other car, including other Chevy models currently available at Chevrolet dealerships. This slotted design creates numerous surfaces across the entire width of the dash tha... Read more
Incident date: Jan 2, 2025
My parking gage engaged several times while parked I saw that it said the parking breaking was engaged but I had not put it on. Next it engaged when stopped for a traffic light. I was able to restart it several times. Noticed that this was most likely to happen after a rainfall. Last time it happened my son was able to trick it into disengaging and get it home. Next day it had to be flatbed ... Read more
Incident date: Jan 2, 2025
My parking gage engaged several times while parked I saw that it said the parking breaking was engaged but I had not put it on. Next it engaged when stopped for a traffic light. I was able to restart it several times. Noticed that this was most likely to happen after a rainfall. Last time it happened my son was able to trick it into disengaging and get it home. Next day it had to be flatbed ... Read more
Incident date: Jan 29, 2025
The vehicle will automatically extremely hard brake while moving for no apparent reason, with no obstructions present. This problem startles driver and passenger and can present a danger to vehicle of being hit by other vehicles not expecting a hard braking situation for no apparent reason. Please investigate and make manufacturer responsible to fix the issue. Thank You
Incident date: Jan 29, 2025
The vehicle will automatically extremely hard brake while moving for no apparent reason, with no obstructions present. This problem startles driver and passenger and can present a danger to vehicle of being hit by other vehicles not expecting a hard braking situation for no apparent reason. Please investigate and make manufacturer responsible to fix the issue. Thank You
Incident date: Jan 7, 2021
I was driving on highway 68 and heard a loud bang. Like an explosion. Parked my car and found that the sunroof had exploded. It sounded like a gunshot.
Incident date: Jan 17, 2025
The contact owns a 2021 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 24V797000 (Power Train); however, the contact believed that the remedy offered would cripple the vehicle and interfere with his work. The contact works in Alaska and the remedy involved the transmission being limited to fifth gear, preventing the possibility of a wheel lock up condition, which coul... Read more
Incident date: Jan 17, 2025
Transmission fell to metal shavings being found in the pan and oil filter when checked
Incident date: Jan 17, 2025
I recently purchased this vehicle new from Denny Menholt Ford in Butte, MT. When purchasing I was told they added a third brake light Pulse system as a requirement on all of their vehicles. Just today I learned that per NHTSA rules it is illegal to have any pulsing brake lights on a vehicle. I wanted to make you aware of the practices of this dealership, as they informed me that the Pulse brake li... Read more
NISSAN
PATHFINDER
(2022) - ENGINE
Jan 31, 2025
Incident date: Jan 15, 2025
The contact owns a 2014 BMW X1. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Th... Read more
Incident date: Jan 6, 2025
Engine seized it won’t crank we swapped the alternator 2 times the battery once the and the starter once we also swapped the battery chip 3 times and it would turn off out of no where. We thought it was because of the miles but it was working fine. And took care of it nicely. We took it to a dealership and they told us that it needed a new motor because it was seized. But before that it would st... Read more
Incident date: Jan 6, 2025
The sunroof exploded while driving. The sound was as loud as a gunshot. Felt the vibration. The road was an on-ramp to the freeway. If the headliner door had been open, I would have been covered in glass and possibly injured due to glass fragments. Outside temperature has been in the low 20's at night and mid 40's during daylight hours.
Incident date: Oct 31, 2022
Harness is able to loosen on its own when child moves while secured in the seat. Seat is affected by recall. Notified of recall months ago but still do not have the supposed fix from the manufacturer. Looks like I am going to have to buy a different seat.
Incident date: Oct 31, 2022
This complaint is to document severe frame damage due to corrosion my 2000 Toyota Tundra. The rusted frames of the 2000-2003 Tundra’s are a well-documented problem that the Toyota Corporation has tried, unsuccessfully, to remedy in the past but continues to be a safety hazard to passengers and other innocent people when the frame finally fails. Some owners have been fortunate enough to have the... Read more
Incident date: Jan 30, 2025
This is possibly more information regarding the known back-up camera recall NHTSA 24V684. After backing out of a parking space 1/26/2025, the camera froze (not the first time) and this time a message appeared in the upper left corner that read: "Indexing Nexus". I have also had on other occasions times where the Infotainment system itself would freeze with no warning and when the back up camera wa... Read more
NISSAN
TITAN
(2020) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Jan 30, 2025
Incident date: Jan 22, 2025
The contact owns a 2020 Lincoln Aviator. The contact stated that while reversing, the vehicle independently engaged the automatic braking feature and the vehicle stopped. The contact stated that there were no objects behind the vehicle. The contact stated that the failure was intermittent and there was no warning light illuminated. Additionally, the contact stated that the vehicle was locking all ... Read more
Incident date: Jan 22, 2025
Problem started with Check Engine light coming on, then going off, then coming on again followed by what seemed like all system failure lights getting reported. A clicking/rattling started to be heard in the engine. When driving the vehicle to the dealer to get it inspected the vehicle engine cut out while cruising at 45 MPH. I was able to roll to a stop on the side of the road luckily, it woul... Read more
Incident date: Jan 18, 2025
The contact owns a 2024 Lexus TX 500H. The contact stated that while the vehicle was turned off and attempting to refuel the vehicle, the fuel tank door release button was depressed multiple times however, the fuel door did not open until after several attempts. The contact removed the plastic panel from the wheel well and pulled the fuel tank door lever manually and opened the fuel door. The vehi... Read more
Incident date: Jan 29, 2025
Car automatically brakes when there is no obstacles and sometimes no other vehicles in roadway. Most of the time when approaching a bridge. Usually travelling at speeds above 50. Hasn't been inspected by dealer. This increases risk of rear end collision. The light saying to brake comes on prior to the brakes engaging. This has happened multiple times during ownership of this vehicle (purchased new... Read more
NISSAN
VERSA NOTE
(2014) - STEERING
Jan 30, 2025
Incident date: Jan 20, 2025
The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel failed to function as intended and the steering wheel seized. The vehicle was towed to an independent mechanic where it was diagnosed with a failed electric steering rack and pinion, and the right and the left outer tie rods. The contact was informed that the electric power steering ra... Read more
Incident date: Jan 8, 2025
vehicle engine codes were all corrected properly in hopes of fixing the stalling issues. the vehicle was seemingly better for a few days. upon driving the vehicle on the highway at normal highway speed, the vehicle suddenly began flickering and shutting off and on. the vehicle would shut off and on rapidly. each time the vehicle turned back on it would accelerate causing the vehicle to jolt forwar... Read more
Incident date: Jan 8, 2025
vehicle engine codes were all corrected properly in hopes of fixing the stalling issues. the vehicle was seemingly better for a few days. upon driving the vehicle on the highway at normal highway speed, the vehicle suddenly began flickering and shutting off and on. the vehicle would shut off and on rapidly. each time the vehicle turned back on it would accelerate causing the vehicle to jolt forwar... Read more
Incident date: Jan 8, 2025
vehicle engine codes were all corrected properly in hopes of fixing the stalling issues. the vehicle was seemingly better for a few days. upon driving the vehicle on the highway at normal highway speed, the vehicle suddenly began flickering and shutting off and on. the vehicle would shut off and on rapidly. each time the vehicle turned back on it would accelerate causing the vehicle to jolt forwar... Read more
NISSAN
PATHFINDER
(2024) - UNKNOWN OR OTHER
Jan 29, 2025
Incident date: Jan 29, 2025
"While driving on the highway, my new Mercedes GLE450e, it suddenly stalled, and a 'turtle' symbol appeared on the dashboard. This indicated that the vehicle had entered 'limp mode.' At that point, I lost acceleration and had minimal power, making it difficult to maneuver safely. The dealership claims they have fixed the issue, but I am reporting this as a safety concern in case it affects other v... Read more
Incident date: Oct 3, 2024
The truck's frame has severely rusted. The frame has deteriorated. It is unsafe to drive as the frame is breaking in half. According to Toyota, this was a huge problem with the 2006 Tacoma. They will not fix the frame or offer any solution. My son can not safely drive this vehicle.
Incident date: Jan 29, 2025
I was driving my 2006 Subaru forester vin #[XXX] around 5 PM. I was waiting in an offramp lane to make a left turn, behind numerous cars. Suddenly, a car pulled up next to me and told me to pull over because my car was on fire. I pulled over to the shoulder and as I did so the car lost power. I looked back once I got out of the car and sure enough if it was on fire. I have no idea how this ha... Read more
Fire
Incident date: Jan 27, 2025
I bought a new 2024 HD2500 with the 10 speed Allison. My truck is 1.5 years old with 8,900 miles on it. About 50% of its life I tow a 5,000 lb travel trailer. My Valve Module went out on it. The truck went into "limp" mode. Would run (very noisy) but would not move in either gear. Its been disabled at the Chevy dealer for 9 WEEKS. No ETA on a part. The internet is loaded with issues related to the... Read more
Incident date: Jan 27, 2025
My check engine light came on so I stopped at a dealership to have it checked out. The dealership in Louisiana said it just needed to be updated. So I made the trip to Laredo, Texas to go to work. The next day the truck went into reduced acceleration and nearly caused me to wreck on the interstate. I had the vehichle towed to the closest GMV dealership. It turns out these vehicles have a faulty e... Read more
Incident date: Jan 29, 2025
While driving the drivers side sun visor just fell down from the pivot point blocking my vision while in heavy traffic. The Passenger side had done the same thing a few months prior. From looking at the Jeep forums, You tube and Amazon and Ebay it is a common problem on the Jeep Wrangler JL product line. I had to purchase a clip or aftermarket bracket to hold the close to 200 dollar sun visor fro... Read more
Incident date: Jan 19, 2025
El cristal de mi guagua de la parte trasera se me ha explotado 4 veces y me informa que es algo de fábrica con la guagua de este año necesito ya una ayuda urgente porque mi seguro de carro me ha subido debido ah tanto reporte por este caso
Incident date: Jan 19, 2025
The contact owns a 2019 Ford F-350. The contact stated the adaptive steering fault light was illuminated and then the adaptive steering failed to operate as designed. The contact stated that while depressing the accelerator pedal, the vehicle failed to accelerate, and was ambling forward instead. The vehicle was taken to the dealer who diagnosed and determined that the failure was related to recal... Read more
Incident date: Jan 22, 2025
The contact owns a 2025 Mitsubishi Outlander PHEV. The contact stated upon pulling into her neighbor's driveway while depressing the brake pedal, the vehicle accelerated unintendedly and crashed into a brick wall that was 4 feet away. The brick wall was damaged. The air bags did not deploy. The contact stated that upon shifting to reverse while depressing the brake pedal, the vehicle accelerated... Read more
Crash
Incident date: Jan 21, 2025
The contact owns a 2020 Jeep Cherokee. The contact stated that there was oil underneath the front end of the vehicle. The oil pressure warning light was illuminated. The contact noticed oil leaking from the top of the oil canister. The contact looked online and found a recall related to the failure experienced; however, the contact could not recall the NHTSA Campaign Number. The vehicle had not be... Read more
Incident date: Jan 21, 2025
The contact owns a 2014 Ford Escape. The contact stated that while the vehicle was in park(P), the vehicle unintendedly shifted into reverse. The contact stated that several times the vehicle failed to shift into gear properly. The contact stated that the vehicle failed to respond as needed. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed... Read more
Incident date: Jan 21, 2025
ABS system is lighting up on the dash clusters. Have the problem checked by the dealer in November and they are unable to make repairs until inspectors make approve the part.
Incident date: Jan 28, 2025
I am reporting a critical safety issue with the Vehicle Stability Assist (VSA) modulator in my 2013 Honda Accord Ex. The VSA modulator has failed, causing significant safety concerns, including erratic braking behavior, a complete loss of anti-lock braking (ABS) functionality, and compromised stability control. Only after avoiding near collision while driving on I5 freeway the failure illuminated... Read more
Incident date: Jan 28, 2025
I had just left my home and got up to about 20-25 MPH when my Jeep Wrangler Willy’s 4XE suddenly and abruptly came to a full stop causing the tires to lock up as well and screech to a stop then it shut down and I had to restart it. It jolted my upper body and head forward and could’ve been much more dangerous if I were on a busy road or if anyone were driving behind me. I took it to my local d... Read more
Incident date: Jan 28, 2025
I had just left my home and got up to about 20-25 MPH when my Jeep Wrangler Willy’s 4XE suddenly and abruptly came to a full stop causing the tires to lock up as well and screech to a stop then it shut down and I had to restart it. It jolted my upper body and head forward and could’ve been much more dangerous if I were on a busy road or if anyone were driving behind me. I took it to my local d... Read more
Incident date: Oct 10, 2024
Started having problems within first two months of purchase, bought new in April 24. Charge ports stopped working. Also reported to dealer electric burn smell. Hesitate to start/stop with push button. Feels like loses power while driving. Rpms revs unexpectedly. Almost wrecked a few times due to this. Happens during continuous driving, not stop and go traffic. Sometimes when put in park, it will j... Read more
NISSAN
PATHFINDER
(2014) - EXTERIOR LIGHTING
Jan 27, 2025
Incident date: Feb 26, 2024
The electrical system and start/stop system has went blizzark and began loosing power going in and out of limp mode the headlights no longer work on one side and high beam isn't bright anymore I've replaced the auxiliary battery and the normal battery has begun to short circuit and cannot decide if it's full charged or down to 8volts when their began happening it was during a rainstorm and I was ... Read more
NISSAN
PATHFINDER
(2014) - ENGINE
Jan 27, 2025
Incident date: Feb 26, 2024
The electrical system and start/stop system has went blizzark and began loosing power going in and out of limp mode the headlights no longer work on one side and high beam isn't bright anymore I've replaced the auxiliary battery and the normal battery has begun to short circuit and cannot decide if it's full charged or down to 8volts when their began happening it was during a rainstorm and I was ... Read more
Incident date: Jun 1, 2024
The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted, with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the clutch actuator and the TCM had failed and needed to be replaced. The dealer confirmed that the VIN was associated with Customer Satisfaction Numb... Read more
Incident date: Jan 26, 2025
2017 F150 transmission 10R80 started failing at 80K miles and completely failed at 113K. Dealer was asked to inspect the transmission but they misdiagnosed it. It is available for inspection until it is returned to Ford as part of complete swap\core charge. In the beginning the hard shifting did not put occupants at risk. As the transmission continued to fail it did put occupants and others at r... Read more
Incident date: Dec 15, 2024
The forward attention warning (FAW) on the 2025 Hyundai Santa Fe calligraphy can not be deactivated. Correction, it can be turned off for normal driving. For instance, driving around the city or not using smart cruise control. As soon as you turn on the smart cruise control it's reactivated and can't be turned off. The FAW does not work when using prescription sunglasses / non prescription s... Read more
Incident date: Dec 15, 2024
The forward attention warning (FAW) on the 2025 Hyundai Santa Fe calligraphy can not be deactivated. Correction, it can be turned off for normal driving. For instance, driving around the city or not using smart cruise control. As soon as you turn on the smart cruise control it's reactivated and can't be turned off. The FAW does not work when using prescription sunglasses / non prescription s... Read more
Incident date: Jan 24, 2025
Vehicle will stall when driving. Alarm sounds and engine will shut down. I can shift the car into neutral and it will re-start. I understand that this issue of stalling can damage the engine beyond repair. I believe this engine is under investigation by the NHTSA. The shop that serviced my transmission warned me about transmission failure due to what he called a garbage can. A cylinder that is pro... Read more
Incident date: Jan 10, 2024
Consistently this vehicle experiences a hesitation to accelerate from a stop or rolling stop such as a stop sign or at a round about type intersection. When this occurs there may be up to a 2 second delay from when I press the accelerator to when the vehicle moves and once it does begin to move it will jump forward rapidly. I have had several near miss collisions upon entering round abouts when ... Read more