Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Sep 20, 2024
Fisker entered Chapter 7Bankrupty. As part of the court order certain recall work was to be completed and funding was given to do this to a company. I have to date only received partial software updates and not the full requirement of the recall to Software 2.2 that was ordered by the court. I also had to pay out of pocket for a technician to replace by 12V battery because of software issues aft... Read more
Incident date: Mar 29, 2023
The contact owns a 2014 Ford Focus. The contact stated that after refueling the vehicle, the vehicle failed to restart. The contact stated that the failure was intermittent. The contact stated that while driving at various speeds, the vehicle stalled while the RPM was elevated. The contact pulled over to the side of the road on one occasion, and the vehicle was pushed to the side of the road on th... Read more
NISSAN
PATHFINDER
(2020) - FUEL/PROPULSION SYSTEM
Feb 12, 2025
Incident date: Jan 27, 2025
On February 10, 2025 the vehicle, a 2018 GMC Sierra, caught on fire while parked in the driveway of my home. The vehicle had last been driven earlier in the day with a return to home at approximately 12:45pm. At approximately 7pm I heard a loud pop outside of my home and saw orange light coming through the front windows. Upon going outside, I found the rear of the vehicle engulfed in flames. T... Read more
Fire
NISSAN
PATHFINDER
(2020) - ELECTRICAL SYSTEM
Feb 12, 2025
Incident date: Jan 27, 2025
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped ... Read more
Crash
1 injured
NISSAN
PATHFINDER
(2020) - SEAT BELTS
Feb 12, 2025
Incident date: Jan 27, 2025
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped ... Read more
Crash
1 injured
Incident date: Feb 12, 2025
The contact owns a 2014 Kia Sorento. The contact stated while driving 30 MPH, the vehicle stalled with the check engine and the ABS warning lights illuminated. The vehicle was able to be restarted; however, the failure recurred. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 148,000.
Incident date: Feb 12, 2025
EGR valve clogged and failed on a long trip, bricked the car and had to tow many miles back to home shop. now have been waiting 9 months and still no idea when the part will be available from Chevrolet. My shop and I have claims to Chevrolet for the part for service but still nothing and is getting so we are inconvenienced in travel.
Incident date: Feb 12, 2025
EGR valve clogged and failed on a long trip, bricked the car and had to tow many miles back to home shop. now have been waiting 9 months and still no idea when the part will be available from Chevrolet. My shop and I have claims to Chevrolet for the part for service but still nothing and is getting so we are inconvenienced in travel.
Incident date: Dec 1, 2024
While driving at 25-30 mph, all of a sudden the 2 warning signs came up: “transmission system problem” AND “blind spot info system problem.” The “D” in the dashboard started blinking. When I put the vehicle in park at a stop light, the “P” also blinked. After a couple of minutes of this I pulled over and turned the car off. A few minutes later I restarted the engine and these war... Read more
Incident date: Feb 11, 2025
Fisker Inc has gone out of business. A mandatory recall has been issued and the bankruptcy court has assigned a trustee to ensure vehicles are updated to version 2.2 to address safety recall issues. The update to 2.2 has been extremely unpredictable and the trustee has not been able to complete this recall. I had to pay $450.00 to complete the software update. I will have to pay an additional $450... Read more
Incident date: Feb 11, 2025
Fisker Inc has gone out of business. A mandatory recall has been issued and the bankruptcy court has assigned a trustee to ensure vehicles are updated to version 2.2 to address safety recall issues. The update to 2.2 has been extremely unpredictable and the trustee has not been able to complete this recall. I had to pay $450.00 to complete the software update. I will have to pay an additional $450... Read more
Incident date: Jan 27, 2025
Sometimes doors lock and can’t open it, symptom warning lights keep coming on and also various issues.
Incident date: Feb 8, 2025
A message comes through the dash screen saying Def service 50 miles left vehicle not restart again , I take it to dough smith jeep dealer in Spanish fork for diagnostic they told me to replace a lot of things like def pump, def injector and NoX sensor (bank 1) we do and we didn’t solve the problem after spending thousands of dollars and im not able to get my Emissions ready because of that , au... Read more
Incident date: Feb 8, 2025
A message comes through the dash screen saying Def service 50 miles left vehicle not restart again , I take it to dough smith jeep dealer in Spanish fork for diagnostic they told me to replace a lot of things like def pump, def injector and NoX sensor (bank 1) we do and we didn’t solve the problem after spending thousands of dollars and im not able to get my Emissions ready because of that , au... Read more
Incident date: Feb 8, 2025
The car shifted (transmission) into neutral when cruising down the interstate at 62 MPH and stayed in neutral until the ignition was turned off. With no brake light cars were not worn and was nearly hit from behind. 2 weeks earlier the same happened on a city street. There was a previous transmission recall WRK-21Chain Slippage Recall on this vehicle that apparently didn't correct the problem.
Incident date: Jan 3, 2025
I leave for work early in the morning and several times the lights would start blinking and go out. The lights would come back on after blinking again. There were no warning signs and it makes me scared to drive the car. I took the car to a mechanic who told me he checked the recall list. My state does not require an inspection and I have not talked to my insurance company cause I need to and want... Read more
Incident date: Feb 10, 2025
The contact owned a 2009 Pontiac G5. The contact received notifications of NHTSA Campaign Numbers: 14V047000 (Air Bags, Electrical System) and 14V171000 (Electrical System). The contact requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted and referred the contact to the NHSTA Hotline for assistance.
Incident date: Feb 4, 2025
Our transmission when out while driving at high speed down the road, which could have caused a serious accident. There was no warning light to alert the driver before this incident occurred. We had to pull over and have our car towed - and it was dangerous to be along side of the road. We had to pay over $4000.00 to have our transmission replaced and the mechanic, who is an independent dealer, sai... Read more
Incident date: Feb 1, 2025
The contact owns a 2012 BMW Z4. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the i... Read more
Incident date: Jan 16, 2025
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms... Read more
Incident date: Jan 16, 2025
The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving at various speeds and while accelerating, or while the engine was idling, there was a knocking sound coming from the engine. The contact stated that the vehicle jumped, vibrated, and stalled while driving at various speeds or while reversing. The check engine warning light was illuminated. While the vehicle was idling... Read more
Incident date: Dec 17, 2024
The contact owns a 2024 Hyundai Elantra. The contact stated while the vehicle was parked, the contact became aware of a crack on the driver's side front windshield. The contact stated that the crack was in the line of sight while driving. In addition, the contact noticed a smaller crack on the passenger's side of the front windshield. The vehicle was taken to the dealer; however, the contact was i... Read more
Incident date: Jan 31, 2025
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smokin... Read more
Incident date: Jan 29, 2025
MY VEHICLE IS 4 YEARS OLD AND HAVE HAD 6 RECALLS ! THIS IS NOT A SAFE VEHICLE AND I WANT MY MONEY BACK.
Incident date: Feb 10, 2025
The contact was an attorney calling on behalf of the owner of a 2025 Tesla Model Y. The contact stated that the owner was driving on a neighborhood street at an unknown speed with Autopilot engaged when vehicle control was lost. As a result, the vehicle crashed into a traffic light pole where it came to a stop and caught on fire. The owner was unable to exit the vehicle and was pronounced deceased... Read more
Crash
Fire
1 deaths
Incident date: Nov 3, 2024
The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at an undisclosed speed, the battery warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had failed to complete the final remedy, which included rep... Read more
Incident date: Nov 3, 2024
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while the vehicle was parked, there was an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken back to the residence. The contact used a diagnostic tool to determine that the vapor canister purge pump needed to be replaced. The vehicle was not repaired. The manu... Read more
Incident date: Feb 6, 2025
The contact owns a 2020 Ford EcoSport. The contact stated that upon starting the vehicle, there was an abnormal sound coming from the engine. The contact proceeded to drive and shortly afterward the message, "Oil Pressure Low" was displayed. The contact parked the vehicle on the side of the highway and had the vehicle towed to a local independent mechanic to be diagnosed. The contact was informed ... Read more
Incident date: Feb 10, 2025
The fuel pump was replaced and a new one was installed and now the engine is misfiring really hard and when the vehicle is placed in drive or reverse the engine tries to stall. The mechanic is saying that I will have to purchase a fuel rail pressure sensor that controls the fuel to each fuel injector. If this item or the whole fuel system is on a Recall List. Then I shouldn't have to pay anything ... Read more
Incident date: Feb 10, 2025
This vehicle has push button turn signals that have replaced traditional steering wheel stalks. These can be difficult and dangerous to use as the steering wheel is being turned especially when you are trying to signal direction in the now numerous round-abouts that are installed in Florida and around the nation. They are also dangerous to operate during night time driving. I believe Tesla should... Read more
Incident date: Feb 10, 2025
This vehicle has push button turn signals that have replaced traditional steering wheel stalks. These can be difficult and dangerous to use as the steering wheel is being turned especially when you are trying to signal direction in the now numerous round-abouts that are installed in Florida and around the nation. They are also dangerous to operate during night time driving. I believe Tesla should... Read more
Incident date: Feb 10, 2025
The contact owns a 2024 Toyota Sequoia Hybrid. The contact stated that upon driving and arriving at her destination, the contact became aware that the tow hitch protective cover was missing. The vehicle was taken to the dealer, where the contact was informed that it was a known failure. The vehicle was not diagnosed or repaired. The contact later received notification of NHTSA Campaign Number: 24V... Read more
Incident date: Feb 8, 2025
2022 Nissan Armada AWD battery is being drained for no apparent reason and system check does not reveal anything. Replaced original battery of just over two years and the new battery was drained within six months. Have seen where there are class action lawsuits for years 2019-2021, but nothing on the 2022 vehicle.
Incident date: Feb 8, 2025
I have a 2017 Ford Fusion with 47,000 miles on it. There is no more warranty. I took my car in to get the recall fixed and I was told I need a new engine because the coolant was leaking into cylinder . I read online that there a numerous complaints about this. I should not at 47,000 have to pay for a new engine.
NISSAN
PATHFINDER
(2016) - POWER TRAIN
Feb 10, 2025
Incident date: Feb 8, 2025
The contact owns a 2022 Ford Maverick. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The vehicle failed to accelerate as designed. The powertrain message was displayed. Additionally, the WRENCH symbol was displayed. The vehicle was taken to the local dealer, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The Fo... Read more
Incident date: Feb 10, 2025
All the windows make a rattling noise when they're rolled halfway down when hitting bumps.
Incident date: Dec 15, 2024
During a rainy day, I had water coming in from around the top driver's side windshield and from the inside light above the dash. According to my VIN there are no recalls, but apparently there have been recalls on the seal around the windshield on some. I have not had the vehicle inspected by the dealer. The problem began last month (January 2025) and each time it rains I have issues with leaking.
Incident date: Feb 15, 2023
We bought this van with a clean bill of health as far as accidents and single owner prior to us. The car had a documented maintenance history but after 5K miles of driving it the active cruise control began to through all kinds of errors. I researched this issue and find that many more Honda owners with active cruise control have the same issue. A few customers say that they had their front cam... Read more
Incident date: Feb 8, 2025
Sometimes when I drive it will say my forward collision is blocked so it will disable but it normally shuts off. Tonight I'm driving on the freeway a steering wheel pops up then blind spot abs traction and a few more lights come on then it say check headlights those are dimming the radio is cutting off. The wipers aren't working but the car is still accelerating then all of a sudden the car goes f... Read more
Incident date: Feb 6, 2025
My car has ver been wrecked or received any damage to any part of it. While driving to work the following warning popped up on screen. RESTRAINT SYSTEM WARNING, functionality of the airbags, seatbelt tensions, belt force limits reduced.
Incident date: Feb 1, 2025
The car would not go into Park. The park button flickered, and a message appeared on the dashboard stating that the vehicle was too fast to be put into Park, even though the car was completely stopped in a parking lot with the brake pedal engaged. After multiple attempts to press the button and engage the parking gear without success, I turned off the car using the power button, which eventually a... Read more
Incident date: Feb 1, 2025
The car would not go into Park. The park button flickered, and a message appeared on the dashboard stating that the vehicle was too fast to be put into Park, even though the car was completely stopped in a parking lot with the brake pedal engaged. After multiple attempts to press the button and engage the parking gear without success, I turned off the car using the power button, which eventually a... Read more
Incident date: Jun 20, 2020
The car would not go into Park. The park button flickered, and a message appeared on the dashboard stating that the vehicle was too fast to be put into Park, even though the car was completely stopped in a parking lot with the brake pedal engaged. After multiple attempts to press the button and engage the parking gear without success, I turned off the car using the power button, which eventually a... Read more
Incident date: Jun 20, 2020
Five times since I bought the new car in November 2025, the car has suddenly slammed on the brakes. It has always been under 5 miles per hour, but it has always been total stoppage, like someone hit me from behind. I think I figured out that the emergency braking system gets nervous when objects are close, and when I touched the brake with my foot the emergency braking system would freak out and s... Read more
Incident date: Feb 7, 2025
For the air conditioning I've had the blower I've had to replace the pigtail and resistor but now it's going into limp mode and saying service stabilitrak and I was on a paved road doing 20 mph at a stop light. I don't know what the hell this is going to cost me
Incident date: Feb 7, 2025
For the air conditioning I've had the blower I've had to replace the pigtail and resistor but now it's going into limp mode and saying service stabilitrak and I was on a paved road doing 20 mph at a stop light. I don't know what the hell this is going to cost me
Incident date: Feb 7, 2025
The contact owns a 2023 Mercedes-Benz EQB 300. The contact stated that his wife was parking inside the garage, and the brake pedal was depressed she felt the brake pedal was vibrating, and the vehicle then accelerated independently. The contact stated that after several times depressing the brake pedal, the vehicle was able to come to a stop. It was unknown if the warning lights illuminated. On a ... Read more
Crash
NISSAN
PATHFINDER
(2018) - FUEL/PROPULSION SYSTEM
Feb 7, 2025
Incident date: Jan 7, 2025
On [XXX] the check engine light turned on in my 2016 Chevy Volt (VIN: [XXX] miles 145,xxx). I was 2 hours from home in the freezing cold snow but thankfully the vehicle allowed me to drive home without any issues (no reduced propulsion power). When I returned to the vehicle to have a diagnostic check the error light disappeared and I was unable to check for error codes. Still no issues driving un... Read more
NISSAN
PATHFINDER
(2018) - ELECTRICAL SYSTEM
Feb 7, 2025
Incident date: Jan 7, 2025
On [XXX] the check engine light turned on in my 2016 Chevy Volt (VIN: [XXX] miles 145,xxx). I was 2 hours from home in the freezing cold snow but thankfully the vehicle allowed me to drive home without any issues (no reduced propulsion power). When I returned to the vehicle to have a diagnostic check the error light disappeared and I was unable to check for error codes. Still no issues driving un... Read more
Incident date: Jan 8, 2025
Font Camera failure. Front camera controls many "safety features" which fail without the camera. Vehicle under mileage warranty amount but not under time warranty ( 3 years ). Camera only covered under bumper to bumper.