Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Mar 5, 2025
I turned my car on and a Warning light of adaptive steering sensor came on. Then my steering wheel was not in the correct position while I was driving. I only have 80 thousand miles on this vehicle. I feel like this vehicle should have been included the recalls of the other 2017 ford edges. Adaptive steering issues. Please add my VIN # to the recall so I can fix this. I’m afraid to drive it now.... Read more
Incident date: Feb 8, 2025
The contact owns a 2007 Dodge Nitro. The contact stated that the air bag warning light was illuminated. The vehicle was taken to an unknown dealer, where the vehicle was repaired under NHTSA Campaign Number: 13V121000 (Power Train, Air Bags, Structure); however, the failure persisted. The vehicle was taken back to the dealer but was not diagnosed or repaired. The manufacturer was not notified of t... Read more
Incident date: Jan 9, 2023
Replaced windshield at dealer using factory glass on 8/7/24. Daughter came out of apartment on approximately the 18th of December and the windshield had a horizontal crack from side to side. She did not have anything hit the windshield and there were not dings or stars in it. It appears to be a stress crack from either a defective install or glass.
Incident date: Jul 31, 2024
High utilization of motor oil. Using 1 quart of oil every 300miles. Hyundai dealership (Gurnee Hyundai-Illinois) completed a "combustion system cleaning" but oil consumption continues unabated. Getting run-around from dealership and manufacturer. I am original owner. Care has 87K miles.
Incident date: Feb 18, 2025
The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aw... Read more
Incident date: Jun 13, 2022
Transmission shudder from torque converter
Incident date: Jan 27, 2025
The fcw/acc stopped working all possible fixes exhausted left turn signal intermittent failure. The fcw/acc started as intermittent but now doesn't function at all seems to be common issue from research. There were warning lights indicating an issue. Van was at a dodge dealer for fuel and other electrical issues
Incident date: Mar 6, 2025
The car is un safe to drive, the RPM fluctuations, gos up and down at low speed, doesn’t potential problems with the torque converter clutch, is juddering and unstable RPMs, noticeable during acceleration or deceleration
Incident date: Mar 6, 2025
The car is un safe to drive, the RPM fluctuations, gos up and down at low speed, doesn’t potential problems with the torque converter clutch, is juddering and unstable RPMs, noticeable during acceleration or deceleration
Incident date: Jan 6, 2025
Severe shuddering while driving. Sometimes on a smooth roadway and sometimes when crossing over a patched pothole. Shuddering continued until slowed to stop. When starting to go again car did not shudder until next incident.
Incident date: Jan 6, 2025
Severe shuddering while driving. Sometimes on a smooth roadway and sometimes when crossing over a patched pothole. Shuddering continued until slowed to stop. When starting to go again car did not shudder until next incident.
Incident date: Feb 2, 2025
Severe shuddering while driving. Sometimes on a smooth roadway and sometimes when crossing over a patched pothole. Shuddering continued until slowed to stop. When starting to go again car did not shudder until next incident.
Incident date: Jan 10, 2025
Driver side power folding mirror is malfunctioning. It will sometimes get stuck in one position and won’t retract unless manually repositioned. It has not yet been inspected by the manufacturer. No warning lamps have appeared. A Google search of the issue suggests this may be a common issue with the vehicle make and model.
NISSAN
PATHFINDER
(2023) - ELECTRICAL SYSTEM
Mar 6, 2025
Incident date: Mar 3, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the tailgate was closed independently. The tailgate had crashed down and struck the contact on the head. The contact was not injured. The contact had to hold the tailgate ajar. There were no warning lights illuminated. The contact stated that the failure was like NHTSA Campaign Number: 23V338000 (Electrical System, Structure). Th... Read more
NISSAN
PATHFINDER
(2023) - ENGINE AND ENGINE COOLING
Mar 6, 2025
Incident date: Mar 3, 2025
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool ... Read more
Incident date: Mar 5, 2025
Varsity Ford Lincoln is refusing to fix open recalls. My vehicle has been sitting with them for 90 days. Lincoln is refusing to help. Now the dealership in a letter is stating they are not going to fix the open recalls because I have to pay them money to fix my brakes before they'll do that in a text. They are extorting me.
Crash
Incident date: Mar 4, 2025
The contact owns a 2021 GMC Yukon. The contact stated that upon his wife attempting to start the vehicle, the vehicle failed to start as intended. The contact's wife stated that she had previously heard an abnormal rattling sound coming from the engine compartment in the days prior to the failure. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with... Read more
Incident date: Mar 4, 2025
This is a known Safety Recall, Porsche Recall ARB7 / NHTSA ID 24V-732. I received the "URGENT SAFETY RECALL" Notice in November regarding possible battery cell module defects that could result in a battery fire. I contacted Porsche today and was told that there still is no remedy and that we will be contacted once there is one. I wanted to register a complaint, as suggested, if there is an unaccep... Read more
Incident date: Mar 4, 2025
The contact owns a 2019 Dodge Charger. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer and Putnam Chrysler Dodge Jeep Ram (157 Providence Pike, Putnam, CT 06260) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. T... Read more
Incident date: Mar 6, 2025
The contact owns a 2011 Chevrolet Equinox. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel, prompting the contact to discontinue driving the vehicle. The vehicle was towed to the dealer, who observed a small amount of fluid within the engine compartment. The dealer later determined that the fluid was power steering fluid.... Read more
Incident date: Feb 27, 2025
Transmission is failing in 2019 Camry XSE. Toyota will not back the repair. Transmissions are on backorder, so it should be a recall. The car is making a loud noise and starting to "lunge" while driving.
Incident date: Mar 5, 2025
I sent following to Tesla I had an accident at around 6:30 PM on Sunday, March 2nd with my Tesla Model 3 and asking to see if you can conduct a diagnostic check into this incident. I was coming home at that time with the Tesla and about 100 yards from my house, I experienced a sudden acceleration with the car going from about 20mph to, I think, over 40 mph and crashed into the garage area of... Read more
Crash
Incident date: Mar 5, 2025
I sent following to Tesla I had an accident at around 6:30 PM on Sunday, March 2nd with my Tesla Model 3 and asking to see if you can conduct a diagnostic check into this incident. I was coming home at that time with the Tesla and about 100 yards from my house, I experienced a sudden acceleration with the car going from about 20mph to, I think, over 40 mph and crashed into the garage area of... Read more
Crash
Incident date: Mar 5, 2025
Just got my oil changed 2 weeks ago and the oil light came on, checked and there was no oil, so been adding oil and it keeps burning it up, after reading a bunch of forums I see that I’m not the only one to have this issue. This isn’t the first time I’ve had this issue, I figured first 2 times were accidental but now that I’m on my 3rd time I believe that something is wrong.
Incident date: Feb 28, 2025
The ABS system failed at about 50,000 miles while the vehicle was still under extended warranty. The system needs a new ABS module which Jeep says is under engineering review. I have been trying to get the part for almost 2 years with no success. I am left with an unsafe vehicle that I am unable to sell.
Incident date: Jan 16, 2025
I was driving along the highway way at 60-65 mph when suddenly service traction control came on and vehicle started jerking and slowing down. As I tried to accelerate it continued to jerk and then just shut off completely. I hit the guard rail/ jersey wall on the drivers side because I had no control of the vehicle due to the vehicle shutting down. Upon taking it to the dealer after getting it ho... Read more
Crash
Incident date: Mar 5, 2024
The contact owns a 2022 Toyota Tacoma. The contact stated that while driving at an undisclosed speed, another vehicle failed to stop at a red light. Consequently, the other vehicle collided with the vehicle on the passenger's side door and front quarter panel, sending the vehicle careening and nearly tipping over before coming to a complete stop. The air bags did not deploy. No warning lights were... Read more
Crash
1 injured
Incident date: Mar 5, 2024
The drivers seat failed (Mechanic's words) From the report, "Seat rivets loose can not tighten. will need to replace seat frame." This puts my safety at risk because in an accident, the seat could come off, causing me to go through the windshield, crush injuries, the seat collapsing and being thrown backwards into back seat passengers in the event of getting rear ended. If the seat that I am seat ... Read more
Incident date: Jan 22, 2025
Car displaying an error air bag message. Other 2021 VW Atlases are showing as recalled for sensor mat and wiring harness but my VIN is not showing.
Incident date: May 20, 2024
Transmission has failed. The car will not change speed when pressing on gas. Causing danger on the road when driven. The issue has been confirmed by an independent auto service. No warning lamps or identifiers has been present with this issue. The vehicle itself has only 97000 miles. This transmission issue with this vehicle is a known problem and many owners of this vehicle has reported this exac... Read more
Incident date: May 20, 2024
Thin paint peeling off plastic surfaces
Incident date: May 20, 2024
The contact owns a 2018 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned about the risk of a fire stated in the recall. The dealer was made aware of ... Read more
Incident date: Feb 4, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact that parts were not yet available. The contact stated that the manufacturer had exceeded a reaso... Read more
Incident date: Feb 4, 2025
The contact owns a 2015 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of t... Read more
Incident date: Mar 5, 2025
The contact owns a 2021 Chevrolet Blazer. The contact stated that upon turning off the vehicle, the fan remained engaged for approximately 10 minutes. Additionally, the contact stated that the A/C system was intermittently inoperable. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal sound, and the contact noticed that there was a coolant leak onto the floor of... Read more
Incident date: Mar 5, 2025
The contact owned a 2014 Chevrolet Corvette. The contact stated that while trying to get out of parallel parking, the accelerator was depressed, and the vehicle jumped. There were no warning lights illuminated. As a result, the vehicle crashed into the vehicle that was in front. The contact snapped her neck. No medical assistance was needed. No police report was filed. The vehicle was taken to the... Read more
Crash
Incident date: Mar 5, 2025
Three times now, when shifting from drive to reverse, the engine turns off. A notification flashes on the dash (paraphrasing here) saying to restart the vehicle manually. The car then has to be put into park, turned off from the battery only status, then restarted. Last night when this happened, I was almost hit by a car backing into a parking space because I stalled out.
Incident date: Jan 20, 2025
The interior driver side rear passenger door (left behind the driver) and window won't open. This appears to only affect the driver side passenger rear door. The inside passenger side rear (right side of the car) door handle works. Also, the exterior door handle for the driver side rear door opens the door so it's only the interior handle that doesn't work. This is dangerous because there's n... Read more
Incident date: Feb 1, 2015
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the engine was shaking abnormally, with the check engine warning light illuminated. The contact checked the engine bay and noticed that the coolant reservoir was abnormally low level on coolant. The vehicle was taken to a local dealer and the contact was informed that there was a misfire in cylinder #3 due to c... Read more
Incident date: Feb 1, 2015
The contact owns a 2017 Ford Fusion. The contact stated that upon starting the vehicle, the engine was shaking abnormally, with the check engine warning light illuminated. The contact checked the engine bay and noticed that the coolant reservoir was abnormally low level on coolant. The vehicle was taken to a local dealer and the contact was informed that there was a misfire in cylinder #3 due to c... Read more
Incident date: Feb 22, 2025
1. Left-Side Captain Chair: Upon braking or movement slightly --the seat will come unsecured and jolt forward - causing whomever passenger who sits in it to move forward. 2. Tailgate Locking Lever: Trunk no longer opens upon pressing the button on the exterior. Trunk only opens upon utilizing the safely unlocking feature inside the vehicle - for emergencies only. Should not fail after 4 year... Read more
Incident date: Mar 1, 2025
The contact owns a 2020 Ford Mustang. The contact stated that while in reverse(R), the back over prevention camera intermittently failed to operate as needed and was distorted or there was a blank image on the screen. Upon investigation, the contact discovered NHTSA Campaign Number: 20V575000 (VISIBILITY, BACK OVER PREVENTION); and linked the failure to the recall. The vehicle was taken to a deale... Read more
Incident date: Jan 1, 2025
The contact owns a 2023 Ford Maverick. The contact received notification of NHTSA Campaign Number: 24V684000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that after starting the vehicle, the instrument panel failed to illuminate, and the vehicle was unable to drive forward immediately while the transmission was in drive(D). Additionall... Read more
Incident date: Jan 1, 2025
The contact owns a 2020 GMC Sierra 2500. The contact stated while driving 30 MPH, the engine revved while the vehicle lost motive power in the middle of the road. The contact was unable to pull over to the side of the road. The vehicle was restarted but was undrivable. An unknown warning light was illuminated. The contact stated that while the vehicle was being towed, there was a significant amoun... Read more
Incident date: Mar 3, 2025
On [XXX], our 2023 VW ID.4 Pro S which kept breaking down during our Vegas trip. It’s still under manufacturer warranty. 17,931 miles, VIN # [XXX] . We got home around 10:30 PM on July 7th after leaving Vegas before noontime, EV battery overheated in the 120 degrees heat at Baker and 112 degrees temperature at Barstow and couldn’t be driven until battery cooled hours later after each stop. It ... Read more
Incident date: Feb 25, 2025
Vehicle suspension experiences rear end swaying at speed when encountering rough or uneven road surfaces. Vehicle is available upon request. Rear 2 rows experience it more than front but requires driver to be mindful of steering to maintain control of vehicle. Dealer replicated swaying on vehicle and new 1 off the lot on 11/11/2024 per service invoice. Dealer service department test drove, reb... Read more
Incident date: Mar 2, 2025
Something going on with my electrical in my steering 1 minute I'll have great steering the next minute extremely hard to turn everything is functioning properly boo when you turn it doesn't feedback like it's supposed to you actually have to turn it back so when you turn a curve or corn actually have to pull back or turn the wheel back to get it to go back straight doesn't just kind of follow back... Read more
Incident date: Mar 2, 2025
The navigation display unit failed in my 21 Toyota Highlander. It randomly flashes causing a driving distraction as it attempts to reboot, but then fails to turn on.
Incident date: Apr 5, 2024
The contact owns a 2017 Ford F-150. The contact stated while driving at an undisclosed speed, the vehicle was shaking abnormally, and the transmission was slipping. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of t... Read more