Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jul 11, 2026
The contact owns a 2026 RAM 2500. The contact stated that they had just purchased the vehicle and while driving on the high way at 65 MPH the infotainment system failed and would not function as it should, the contact mentioned that the GPS and hands free calling are paramount to the their safety while utilizing the vehicle. No warning lights were illuminated. The vehicle was taken to a local deal... Read more
Incident date: Jul 11, 2026
The car was taken into Lexus under warranty January 2026. There a loud noise coming from the car when it is going down the road. Lexus tried to say it must be the tires. The car was under 3 years old. I replaced the front tires any way. There cars noise even louder and it was not fixed. I feel the car is un-safe. The car currently has 40,000 miles. I simply wanted the car fixed.
Incident date: Jun 25, 2026
The fuel pump flange repair was a joke on this car. It should've been replaced not just put a black tar like sealant on it. That was an error on Audi's part. The sealant didn't keep it from forming a leak in the stress cracks that were being reported. Mine says all recalls have been completed. I just experienced a very bad fuel leak from the fuel filter/pump flange. I investigated the issue myself... Read more
Incident date: Jul 9, 2026
The contact owns a 2010 Toyota Camry. The contact stated that the dashboard was shiny. The contact was unable to drive due to the reflection from the sun. While driving at night, the headlights from other vehicles caused a glare, making it difficult to drive the vehicle. There were no warning lights illuminated. The local dealer was contacted and referred the contact to the manufacturer for assist... Read more
Incident date: Jul 10, 2026
After coming to a complete stop at a stop sign or stop light, then trying to go, the vehicle will stall. It will not go when given gas. The first time it happened, I was at a busy intersection with oncoming traffic coming towards me with the pedal to the floor, nothing would happen for 5-10 seconds. It was terrifying. Thank god the car coming towards us went around in time. It then happened again ... Read more
Incident date: Jul 10, 2026
After coming to a complete stop at a stop sign or stop light, then trying to go, the vehicle will stall. It will not go when given gas. The first time it happened, I was at a busy intersection with oncoming traffic coming towards me with the pedal to the floor, nothing would happen for 5-10 seconds. It was terrifying. Thank god the car coming towards us went around in time. It then happened again ... Read more
Incident date: Jul 10, 2026
After coming to a complete stop at a stop sign or stop light, then trying to go, the vehicle will stall. It will not go when given gas. The first time it happened, I was at a busy intersection with oncoming traffic coming towards me with the pedal to the floor, nothing would happen for 5-10 seconds. It was terrifying. Thank god the car coming towards us went around in time. It then happened again ... Read more
Incident date: May 29, 2026
CRITICAL SAFETY INCIDENT / LIFE-THREATENING VEHICLE FIRE HAZARD. On January 2, 2026, I purchased a 2020 Chevrolet Trax. Within less than five months, while driving in active traffic, the vehicle suffered a sudden, catastrophic powertrain failure. The vehicle completely lost all acceleration, leaving me trapped and stranded in a highly dangerous roadway position. Immediately following the power fai... Read more
Fire
Incident date: Nov 15, 2025
The radio keeps freezing up all the time along with the back tail light area going in and out. I keep smelling like burnt wire smell. Engine sound really rough.
Incident date: Jun 7, 2026
The engine failed, and the overheating due to it caused the head gasket to warp. I have multiple recordings from Nissan advising this is a manufacturer defect, but they refuse to fix it unless we pay $5000+. I was driving on the high way and the vehicle shut off. Luckily i was able to safely get off but I was almost struck. I have recorded conversations with the dealership where they confirm the... Read more
Incident date: Jun 7, 2026
The engine failed, and the overheating due to it caused the head gasket to warp. I have multiple recordings from Nissan advising this is a manufacturer defect, but they refuse to fix it unless we pay $5000+. I was driving on the high way and the vehicle shut off. Luckily i was able to safely get off but I was almost struck. I have recorded conversations with the dealership where they confirm the... Read more
Incident date: Jun 7, 2026
On XXX my family and I were heading home from a family vacation. My engine burned through the oil that was put in my car on XXX. No low oil pressure light came on and there was no warning my vehicle had problems with the oil. We took our car to a Kia dealership in [XXX] and that’s when I was informed that my engine was burning oil. We had no prior knowledge that there was a problem. The service ... Read more
Incident date: Jul 5, 2026
I purchased the car in November 2025 from Carvana. By December, all the dashboard lights came on and no one can locate the problem. The car still runs but not to its optimum performance.
Incident date: Jun 30, 2026
As I was merging onto the interstate I put my foot on the gas pedal to give it a little more gas then usual to get pulled out and all of a sudden all the lights on the dash board illuminated and it slowly lost all power I was able to move it out of the road ... There was no loud ,knocking or ticking noises prior to this happening there was no type of any kind of warning .. my car is the push star... Read more
Incident date: Jun 30, 2026
As I was merging onto the interstate I put my foot on the gas pedal to give it a little more gas then usual to get pulled out and all of a sudden all the lights on the dash board illuminated and it slowly lost all power I was able to move it out of the road ... There was no loud ,knocking or ticking noises prior to this happening there was no type of any kind of warning .. my car is the push star... Read more
Incident date: Mar 29, 2024
When turning on my Honda Odyssey, the center console remained blank on ignition. When we went to reverse, the camera was not displayed. Even once the car was in drive, the center console remained blank. It would periodically begin to turn on once we started driving while turning off again with a disconnect notice throughout the drive. I have provided photo evidence of this issue. This is not the f... Read more
Incident date: Mar 29, 2024
Transmission replacement needed. Truck has been at dealership going on 3 months with continued delays. It was acknowledged cooperate was covering replacement now story changed that owner/myself having to pay $4000+. Cooperate covering $000 . Current owner/myself bought 2 years ago with 13000 miles and has only put 6000 miles on it. Dealership and cooperate admitted to known problem assured covera... Read more
Incident date: Jun 26, 2026
While driving on the highway with adaptive cruise control on, car began decelerating without any vehicle in front. Started to get off highway, check engine light began flashing and came to a full stop. Car died. Tried restarting and car died. Check engine, oil and battery lights then on. Total engine failure and no warning lights prior.
NISSAN
ROGUE SPORT
(2020) - FUEL/PROPULSION SYSTEM
Jul 14, 2026
Incident date: Jul 14, 2026
Look at the car the car is located [XXX] first of all you start off as a passcode 2 system and then it says passcode 3 system on the thing and I just don't want to deal with this because you have the cut off switch you have the fuel cut off switch but you still have current going through the switch or the fuel they fuel I'll probably leaking into the tank it doesn't start but still sending fuel th... Read more
NISSAN
ROGUE SPORT
(2020) - SERVICE BRAKES
Jul 14, 2026
Incident date: Jul 2, 2026
A variety of warning light came on my display in September 2025 indicating a failure of the anti-lock braking module. I paid $1137.01 with Mopar Genuine Parts only to find that the part is on "universal back order." That was almost a year ago! It doesn't seem "usual and customary" to charge for a part before it is shipped. Also, driving the car in this condition poses a significant safety risk... Read more
NISSAN
ROGUE SPORT
(2020) - POWER TRAIN
Jul 14, 2026
Incident date: Jul 2, 2026
The contact owns a 2018 Ford F-150. The contact stated that while driving in 8th and higher gears, the transmission was shifting erratically, shifting hard, slipping, and shuddering. No warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the re-manufactured transmission needed to be replaced; however, the dealer informed the contact that the repair was not c... Read more
Incident date: Jul 10, 2026
The contact owns a 2020 Nissan Altima. The contact stated that the auto-braking system unexpectedly activated, and there was a grinding sound coming from the brakes; however, the vehicle failed to stop as needed. The ABS warning light was illuminated. While driving approximately 60 MPH, the brakes suddenly activated, and the instrument panel illuminated with a vertical yellow light. The vehicle wa... Read more
Incident date: Jul 12, 2026
Started overheating, spark plug code and coolant code. Now they believe coolant is leaking into cylinder in motor because of design flaw.
Incident date: Jul 12, 2026
On Thursday, July 9, 2026, at approximately 2:30 p.m., I was driving my 2025 Chevrolet Silverado 1500 Duramax on Highway 40 while towing a properly connected trailer. The Multi-Flex tailgate had been fully closed and latched before I began my trip and had not been opened at any point prior to the incident. While traveling on the highway, a California Highway Patrol officer pulled alongside my veh... Read more
Incident date: Jul 12, 2026
On Thursday, July 9, 2026, at approximately 2:30 p.m., I was driving my 2025 Chevrolet Silverado 1500 Duramax on Highway 40 while towing a properly connected trailer. The Multi-Flex tailgate had been fully closed and latched before I began my trip and had not been opened at any point prior to the incident. While traveling on the highway, a California Highway Patrol officer pulled alongside my veh... Read more
Incident date: Jul 10, 2026
Transmission needs to be replaced at 70k miles. In reading other user's stories online and hearing from mechanic, I was told to make a report here in reference to Ford's internal memo (SSM 54939). It would be nice for NHTSA to urge Ford to replace/fix transmissions on the 1.5L Dragon engines on the Escape 2020, etc. Too many widespread safety concerns/issues with a defective engine that they kno... Read more
Incident date: Jul 10, 2026
The contact owns a 2020 Ford Explorer. The contact stated that while driving 55 MPH, the transmission unexpectedly downshifted and failed to shift properly. The contact stated that the failure was a recurring failure. The dealer was contacted, and the vehicle was diagnosed with transmission failure. The vehicle was not repaired because parts for the repair were not available. The contact associate... Read more
Incident date: Jul 10, 2026
The contact owns a 2011 Ford F-150. The contact stated that while driving 65 MPH, the transmission unexpectedly downshifted into low gear, and the rear wheels locked up. There was no warning light illuminated. The vehicle lost traction and slid uncontrollably before coming to a stop on the side of the road. The vehicle was towed to a dealer, where it was diagnosed and determined that the rear diff... Read more
Incident date: Jul 1, 2025
Infotainment unit did not come on. Connection error displayed. Backup camera did not display when in reverse.
Incident date: Jul 1, 2025
The contact owns a 2003 Saturn Vue. The contact received notification of NHTSA Campaign Number: 14V490000 (Electrical System). The vehicle was taken to the dealer, who performed the recall repair; however, the new ignition keys provided under the remedy failed to start the vehicle. The contact had to use the old key to start the vehicle. Additionally, the battery was replaced twice because the veh... Read more
Incident date: Jul 1, 2025
Vehicle Safety Complaint On XXX, between approximately 9:45 PM and 9:52 PM, we were driving our Tesla Model Y eastbound on [XXX] and exited at [XXX] toward [XXX]. As my husband was making a left turn after exiting the freeway, the steering wheel suddenly became stuck or extremely difficult to turn. There was no warning, no unusual driver input, and no use of Autopilot or Full Self-Driving. The v... Read more
Incident date: May 28, 2026
The contact owned a 2020 Toyota Rav4. The contact stated that while pulling into a vertical spot and making a right turn, the vehicle suddenly accelerated, jumped the curb, the sidewalk, and continued driving down the sidewalk and crashed into a building. The brake pedal was depressed but was stuck. The vehicle failed to turn off, and the parking brake failed to engage. There were no warning light... Read more
Crash
1 injured
Incident date: Jul 3, 2026
I was driving and my check engine light came on a mile from my house. I drove home and the next morning, I started my truck. It was loud and pulsating like it wanted to stall out. I had it towed to a repair shop. They plugged into the truck and said it was giving code P0016. I had it towed to another place and that it is where it is sitting now. I also received a email from onstar saying "A critic... Read more
Incident date: Jun 7, 2026
The car made a clunk sound while driving and wouldn't accelerate. After coming to a stop and trying to take off, the car still had difficulty accelerating. After turning the car off and back on everything appeared fine. The loss of acceleration was unexpected and there were no warning lights or indication of an issue. The lack of ability to accelerate along with the clunk sound caused unnecessary ... Read more
Incident date: Jun 7, 2026
When driving on the freeway 60 mph, the car jerked and locked up, no warning lights, speedometer was rising and dropping rapidly, car slowly dropped speed. Had to pull on the side of the road, when car was put to parked, neutral, or drive it went backwards until it wasn’t able to move at all. Car was towed to the GM Chevrolet in my area where it was fixed previously for transmission module iss... Read more
NISSAN
PATHFINDER
(2014) - SERVICE BRAKES
Jul 14, 2026
Incident date: Feb 18, 2026
I would say that the time this incident happened I was driving and me and me nephew were in car at time taking to shop to see why it was making a sound like air and all of sudden the car started swerving and slowing down and then it made a pop sound and smoke started coming from the car and I was thankful that I didn’t get hit but affraid and also hit my head in car due to the sudden jerk car m... Read more
NISSAN
PATHFINDER
(2014) - POWER TRAIN
Jul 14, 2026
Incident date: Feb 18, 2026
This is a second occurrence of the Shift System Fault previously reported in NHTSA complaint 11749893. On July 13, 2026, while parked, the vehicle again displayed a 'Shift System Fault - Service Required' warning, followed by a 'Service Vehicle Soon' message. The vehicle would not shift out of Park. This incident was captured on video, which is available upon request. The vehicle has an appointmen... Read more
NISSAN
PATHFINDER
(2014) - ENGINE
Jul 14, 2026
Incident date: Feb 18, 2026
This is a second occurrence of the Shift System Fault previously reported in NHTSA complaint 11749893. On July 13, 2026, while parked, the vehicle again displayed a 'Shift System Fault - Service Required' warning, followed by a 'Service Vehicle Soon' message. The vehicle would not shift out of Park. This incident was captured on video, which is available upon request. The vehicle has an appointmen... Read more
Incident date: Jun 1, 2025
The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-Pillar trims detached from the vehicle. The contact received notification of NTHSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amoun... Read more
Incident date: Jun 1, 2025
The contact owns a 2018 Alfa Romeo Stelvio. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to Auto Zone however, the diagnostic results were unavailable. The vehicle was driven to the residence. The dealer was not made aware of the failure. The contact received notification of NHTSA Campaign ... Read more
Incident date: Jul 2, 2026
over the course of a year I get a "Transmission system error! Check Transmission oil Immediately" message. happened on April 15 2025, again June 20 2025 but car went into limp mode and did not go into 2nd and 4th gear. June 30 2025 went to dealership where ecu was reflashed.The problem went away but then came back on July 26 2025. Dealership could not see me during 2 weeks and by then message erro... Read more
Incident date: Jul 10, 2026
Car unintentionally accelerated striking a garage door and parked car.
Crash
Incident date: Jul 10, 2026
Car unintentionally accelerated striking a garage door and parked car.
Crash
Incident date: Jul 5, 2026
The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar G91, Tire Size: 225/60/R17, DOT Number: (N/A). The contact stated that while the vehicle was at the dealer for maintenance, the contact was informed that all four tires were cracked and were dry-rotted. The contact stated that the vehicle had been serviced by the same dealer six months prior to the failure,... Read more
Incident date: Jul 5, 2026
The contact owns a 2024 Nissan Altima. The contact stated that while entering the vehicle and closing the door, the rear windshield shattered spontaneously. The vehicle was towed to a dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 7,893.
Incident date: Jun 29, 2026
2026 Ram 1500 Bighorn level 2 package. The Theme Mode button is missing under Display or Profile on the radio display screen, which keeps the widgets on screen black and no back lighting on the instrument console gauges in front of driver during daylight operations keeping them dark also. Some vehicle have the issues with the missing Theme Mode Button others do not. Local dealer can’t figure a s... Read more
Incident date: Jun 13, 2026
The contact owns a 2013 Ford Expedition. The contact stated that while driving 55 MPH, the vehicle decelerated and unexpectedly downshifted to first gear before the vehicle veered over into the next lane. The contact was able to regain control of the vehicle and steer it back into the correct lane. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the vehicle wa... Read more
Incident date: Jun 13, 2026
Loss of all audible components after start up (Infotainment system has Android Auto 5.1.17 system installed); no turn signal sound, no back up or lane departure audible alert. This is dangerous because the system can fail to confirm whether the turn signal is on or whether there is hazardous condition outside. Had to perform a complete system reboot to resolve the issue. The reboot is hazardous du... Read more
Incident date: Jul 8, 2026
The recall C4B/NHTSB 24v-893 came out in January of 2025. The parts are still not available for this recall (per Chrysler/RAM). I have been driving my truck with a possible non-working ABS system for a year and a half, often pulling a 10,000 lb trailer. I feel that this is ridiculous that the part is still not available. If I had a wreck during this time, I guarantee that I would sue the crap out ... Read more