Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Feb 24, 2025
While driving, I notice that the power steering has gone out and steering has become significantly more difficult. This has happened several times and many times at dangerous situations. It occurs while driving and also when at an idle. If this occurred during a turn or I needed to swerve, I would have been in an accident and unable to turn quickly enough. As of today the vehicle is not drivable ... Read more
Incident date: Jan 8, 2025
The contact owns a 2020 Ford Explorer. The contact stated that while driving 30 MPH, the vehicle lost motive power and stalled. An abnormal sound was coming from the engine. No warning light was illuminated. The contact was able to pull over to the side of the road where the vehicle failed to restart. The vehicle was towed to an independent mechanic who diagnosed the vehicle and determined that th... Read more
Incident date: May 15, 2023
I was driving on highway when all of sudden my vehicle began to shake hard and lose power, every time I stepped on the accelerator the check engine light came on, this happened on [XXX] in Los Baños, CA. My safety was at risk as all other traffic was going past me including semi trucks as I was trying to find a safe place to pull over out of harms way, as I was doing this the car shut off complet... Read more
Incident date: Dec 17, 2024
The contact owns a 2007 Kia Sportage. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the rod bearings had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The vehicle was not diagnosed or repa... Read more
Incident date: Dec 17, 2024
My car has been repaired six times. Now there is also ACC cruise control, which will not brake but accelerate automatically When driving with both hands on the steering wheel, a warning will be issued. When driving without both hands on the steering wheel, no warning will be issued Unable to set charging Charging mileage capacity software has been tampered with There are many more questions.......... Read more
Incident date: Dec 17, 2024
My car has been repaired six times. Now there is also ACC cruise control, which will not brake but accelerate automatically When driving with both hands on the steering wheel, a warning will be issued. When driving without both hands on the steering wheel, no warning will be issued Unable to set charging Charging mileage capacity software has been tampered with There are many more questions.......... Read more
Incident date: Mar 13, 2025
My car has been repaired six times. Now there is also ACC cruise control, which will not brake but accelerate automatically When driving with both hands on the steering wheel, a warning will be issued. When driving without both hands on the steering wheel, no warning will be issued Unable to set charging Charging mileage capacity software has been tampered with There are many more questions.......... Read more
Incident date: Aug 1, 2024
We were told that there was a recall on the coolant system and contacted the Ford Dealership and was told that the recall had expired back in 2022. I purchased the vehicle in 2023. A week ago the engine light came on and we took the vehicle to Auto Zone for a code check and was told that the coolant system was faulty. We had the vehicle towed to the Ford Dealership in Crestview Fl and they have to... Read more
Incident date: Aug 1, 2024
The contact owns a 2014 Jeep Patriot. The contact received notification of NHTSA Campaign Number: 16V668000 (Seat Belts, Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufa... Read more
Incident date: Mar 1, 2025
I experienced and continue to experience intermittent sudden loss of Electric Power Steering while driving. The sudden loss of Electric Power Steering (EPS) is not accompanied by any warning light or alarm indicating there may be a problem. EPS returns intermittently. Other model years of the 5th Gen Explorers have been recalled for similar issues with the EPS system, but my vin has not been in... Read more
Incident date: Mar 1, 2025
I have a 2019 BMW x5. My starter failed and I got a notification at the same time through my BMW app that there was a safety recall "RE: Recall 24V-576: Engine Starter – B12 05 24". The recall instructs the dealer that the Correction is "DME software update that will prevent the engine starter from being overloaded". This is all fine. It then gives the instruction "Note: Some vehicles may also... Read more
Incident date: Jul 19, 2024
I called the Jaguar Land Rover dealership located in Frisco, TX to schedule a maintenance appointment. Before asking what type of maintenance I needed the representative continued to tell me that my vehicle could not be serviced there. I asked why and was told they do not the tools to fix it due to it being a 2010 model. They also said I had 2 recalls but maybe I could try another service facility... Read more
Incident date: Oct 9, 2024
The contact owns a 2022 GMC Sierra 1500. The contact stated that the vehicle failed to immediately start with the message "Battery and Key fob" failure displayed. The battery and key fob were replaced; however, but the failure persisted. The vehicle was taken to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer w... Read more
Incident date: Jan 1, 2025
I had plenty of time to pull onto a perpendicular street. While accelerating the car would not shift to next gear. It hit about 4.2 rpm and still did not shift. I was almost hit!!!! After pulIing over to safety, I ensured it was not in manual mode. Started driving again and It wouldn’t go more than like 20 mph. I pulled over a second time and shut it off. Started it up again and it worked fine. ... Read more
NISSAN
PATHFINDER
(2022) - UNKNOWN OR OTHER
Mar 12, 2025
Incident date: Mar 10, 2025
In approximately 10 separate instances starting around December 12th when I was driving my 2015 Town and Chrysler Mini van, it would lose power and shut off randomly. I would attempt to steer the car to the side or middle of the road (I lost the ability to turn the wheel), shut the car off and turn it back on and the car would start up again no problem. I took the car to the dealership three times... Read more
Incident date: Mar 5, 2025
The contact owns a 2019 Jaguar I-Pace. The contact stated while driving at approximately 20 MPH, the vehicle shuddered and stalled. An unknown warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the vehicle was seized after the gear shifter was shifted to park. The vehicle ... Read more
Incident date: Mar 5, 2025
The contact owns a 2012 Kia Optima. The contact stated that while driving at various speeds on several occasions and making a turn, there was a loud popping sound coming from the steering column and the wheels. Additionally, while attempting to shift into reverse, there was a popping sound coming from the steering column and floorboard. A mobile mechanic went to the residence where the vehicle wa... Read more
Incident date: Sep 2, 2024
Power steering occasionally cuts out during low speed manoeuvres, such as parallel parking, parking, and turning while stopped. When trying to forcibly replicate the issue (by moving steering wheel lock to lock while doing parking manoeuvres) computer showed codes EPAS3P_a122_olpActive and EPAS3P_a074_overHeatProtect. Tesla says this is "working as designed" and will not fix. I have asked the c... Read more
Incident date: Sep 2, 2024
UNKNOWN. My engine light comes on often. When I had my oil changed the professional indicated that my car is burning oil. When reviewing online, it appears that this is a common issue for Kia Sorento and specifically the engine that is installed in my 2015.
Incident date: Dec 1, 2023
Reduction of power , impossible to charge the kilometre says 21 kkm drops from 21 to 0 and the mountain settings dont run, I drive on maintenance , when charging at paying station does not charge,
Incident date: Dec 1, 2023
PER SUBARUS BULLETIN 02-192-25 POSED ON 10-26-2024 THEY PROVIDED DETAILS ON HOW TO FIX A LEAK FROM ZONE 4 FOR CAM SHAFT CARRIER AND VALVE COVER. I HAVE A LEAK FROM THESE TWO ITEMS NOTED. I HAVE BEEN BREATHING THE OIL FUMES FOR WHO KNOWS HOW LONG. I HAVE HAD THESE ISSUES CONFIRMED BY BOTH SUBARU DEALERSHIP SERVICE CENTER AND AN INDEPENDENT SERVICE CENTER. NO ENGINE LIGHTS HAVE BEEN DISPLAYED OR CAM... Read more
Incident date: Mar 11, 2025
I am filing this complaint due to severe and ongoing safety defects in my 2020 Kia Optima EX, which has repeatedly stalled while driving, creating a life-threatening road hazard. Since September 2024, my vehicle has suffered from major failures, including a complete transmission replacement, multiple high-pressure fuel pump replacements, multiple oil flushes due to fuel contamination, and all fue... Read more
Incident date: Mar 10, 2025
I was driving in my neighborhood I tried to park at my house and my car wouldn’t stop I had to step down on my break hard for it to finally stop my vacuum pump broke into pieces and made my timing chain break
Incident date: Mar 10, 2025
I was driving in my neighborhood I tried to park at my house and my car wouldn’t stop I had to step down on my break hard for it to finally stop my vacuum pump broke into pieces and made my timing chain break
Incident date: Mar 11, 2025
when moving during heavy traffic the car, when braking, will suddenly stop or stop heavily at slow speeds. this causes passengers to be jolted as well as following cars. possible rear end collision is the effect as well. passenger safety of accident is a concern. no warning or indication has been shown at dash.
Incident date: Mar 9, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? Gauge cluster doesn't shut off, which kills the electrical system. This is likely due to a known issue from FCA as noted in Customer Satisfaction Notification 48A. FCA claims my truck is not affected even though it has the same Electronic Shifter Module, as well as is the same Model, Trim, Year... Ju... Read more
Incident date: Mar 9, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? Gauge cluster doesn't shut off, which kills the electrical system. This is likely due to a known issue from FCA as noted in Customer Satisfaction Notification 48A. FCA claims my truck is not affected even though it has the same Electronic Shifter Module, as well as is the same Model, Trim, Year... Ju... Read more
Incident date: Dec 15, 2024
See attached document for complaint.
Incident date: May 14, 2024
Seat belts all lock up and back latch falls when opening
Incident date: May 14, 2024
When you put the car in park and shut the car off a message displays on the dash saying place vehicle in park. You have to wiggle the gear shifter for the message to disappear. It appears the gear shifter has a bad sensor
Incident date: May 14, 2024
Horn not working....again?! This is the 3rd time it has failed on this car. In St Louis, you abdolutely need a horn for all the idiot drivers that dont pay attention.
Incident date: Mar 10, 2025
GLE 450e Plug In-Hybrid. Car went into ‘Turtle Mode’ on Saturday March 8th for no known reason. Turtle Light and Check Engine warning lights came on and there was a warning message “Significant Reduction in Power”. My understanding this is a vehicle initiated precaution when something triggers the vehicle to go into reduced power mode. This all happened after the car had been driven on the... Read more
Incident date: Mar 10, 2025
After exiting the vehicle on 3/7/2025, I opened the rear passenger door (driver’s side) to get my son out of his carseat. I noticed the seatbelt was not attached at the base. In other words, the seatbelt mechanism was not attached to the vehicle. See photos. The black cover which conceals the bolt that holds the seatbelt to the vehicle was also detatched. On 3/10/25 we brought the vehicle to Mec... Read more
Incident date: Nov 27, 2024
Sometime I have power steering and sometime I don’t have power steering assist sometime came back and was driving and car just took my wheel to left itself on [XXX] 2 times on same spot was coming out of highway didn’t have no cruise or self driving On all was off INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jan 28, 2025
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The check engine warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair... Read more
Incident date: Mar 10, 2025
The contact owns a 2015 BMW Z4. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of t... Read more
Incident date: Mar 7, 2025
The contact owns a 2004 Ford F-150. The contact stated that while driving at undisclosed speeds, the vehicle shuddered and failed to accelerate while the accelerator pedal was depressed. The check engine warning light was illuminated. The contact pulled over to the shoulder of the roadway and was able to restart the vehicle. The contact scanned the vehicle with a scanner and retrieved an unknown c... Read more
Incident date: Dec 10, 2024
The contact owns a 2004 Ford F-150. The contact stated that while driving at undisclosed speeds, the vehicle shuddered and failed to accelerate while the accelerator pedal was depressed. The check engine warning light was illuminated. The contact pulled over to the shoulder of the roadway and was able to restart the vehicle. The contact scanned the vehicle with a scanner and retrieved an unknown c... Read more
Incident date: Jan 8, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 40-45 MPH, the 4WD warning light illuminated, and the 4WD Mode became inoperable. The contact was able to continue driving. The contact stated that the failure had caused the vehicle to slide while driving on snowy road surfaces. The vehicle was taken to Carfix Auto Repair, where it was diagnosed that the PTU had failed and ne... Read more
Incident date: May 1, 2024
The contact owns a 2013 BMW X3. The contact stated that while driving at an undisclosed speed, the contact became aware of an abnormal sound coming from the vehicle, with the drivetrain warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a stretched timing chain. The contact was informed that the timing chain needed to be replaced. The vehicle wa... Read more
Incident date: Feb 20, 2025
This is a 2014 Jeep Cherokee, this model DOES have a recall for water leaking in through the truck. That causes the electronic parking break module to short out and lock the parking brake in as engaged. My jeeps vin however is not a part of the recall for some reason, this part was replaced on 4/16/22. Today 3/9/2023 the parking brake engaged and was locked on when we put the car in park. The sp... Read more
Incident date: Dec 1, 2024
Transmission shifting drags out in some gears and shifts very hard, and slips at times. The truck has died while shifting three time on the highway, once in heavy traffic. The gear indicator has went from 10th gear to 1st gear while slipping on the freeway.
Incident date: Jan 7, 1987
I have been and currently experiencing the death wobble while going on high speeds on the freeway. It feels like my jeep is out of control as the steering wheel Shakes and the whole car Shakes. I took it to the dealership where they just completed repairs for the shaking and put new suspension on. About two days later, I still experience the same shaking. There are no warning lights that come on.
Incident date: Mar 7, 2025
Passenger and or driver side low beam headlight continues to go out. Mechanic has found connector keeps burning out the socket. Light is burnt out on bott sides. but connector is shorting out. Fire and safety issue. This issue is on a lot of chevrolet malibus and needs a recall initiated to correct these issues. I keep getting pulled over due to need to us high beams and not having low beams. This... Read more
Fire
Incident date: Mar 7, 2025
Passenger and or driver side low beam headlight continues to go out. Mechanic has found connector keeps burning out the socket. Light is burnt out on bott sides. but connector is shorting out. Fire and safety issue. This issue is on a lot of chevrolet malibus and needs a recall initiated to correct these issues. I keep getting pulled over due to need to us high beams and not having low beams. This... Read more
Fire
Incident date: Mar 7, 2025
Vehicle was stopped at a red light. On its own it began driving- accelerating forward from a complete stop - ramming the car in front - then into an active intersection. Thankfully the steering was responsive but not the brake until a few seconds after incident began. Miraculously no one was injured. We have Tesla’s dashcam video of incident but unable to upload onto this platform (it only tak... Read more
Crash
Incident date: Jan 1, 2025
My brother in law was driving my 2018 Range Rover (with only 47,000 miles) on the busy highway. Without any warning, the car lost power. He was able to swerve into breakdown lane (thankful he was in right lane). The car was smoking so badly he thought the car was going to explode into fire so he and his wife evacuated the car and sat a safe distance away. Car was towed to the Range Rover Deal... Read more
NISSAN
PATHFINDER
(2016) - UNKNOWN OR OTHER
Mar 8, 2025
Incident date: Mar 4, 2025
Sunroof blowout while traveling at highway speeds.
Incident date: Feb 19, 2025
Toyota continues to knowingly not remedy an airbag sensor issue. My vehicle has the light on indicating it is suffering from the same recall. I bought this car from them in 2024 and they sold it to me with the knowledge that there was a safety issue. I’ve tried to find a solution as this is a major safety issue. Toyota took my money in full for the car, yet can only offer me a loaner for 25 days... Read more
Incident date: Mar 5, 2025
The vehicle displayed "Engine Malfunction have your vehicle inspected" on the dash along with orange lights. The vehicle would drive but without warning would not come up to speed. This caused an unsafe situation entering the interstate where the vehicle was below the minimum speed until we could exit the highway. There was no warning of the low power and inability to operate normally. This wa... Read more