Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Mar 28, 2025
The seatbelt comes loose and Nuna sent me a pad and screwdriver and refused to replace the seat. The harness won’t stay tight and I do not trust the seat to be safe for my child
Incident date: Mar 28, 2025
Car recalled with buy back remedy under 24V-633 and H514 recalls. Timely resolution has not been provided as it has been over 5 months since the H514 recall and it is not reasonable to expect a customer to park and charge outside while limiting charge to 80%. The hazard has not been mitigated with no attempt by Jaguar to contact us to buy back the car in the past 5 months (told we'd be contacted w... Read more
Incident date: Apr 2, 2025
The contact owns a 2021 Acura RDX. The contact stated that while operating the vehicle, the front headlights and instrument panel lights started blinking off and on. The vehicle was later towed to the local dealer, who diagnosed the vehicle and determined that the body control module had malfunctioned due to water intrusion from the moon roof seals. The vehicle was not repaired. The manufacturer w... Read more
Incident date: Apr 7, 2025
We rented a '23 Pacifica from Enterprise. While driving 70mph on an interstate in Houston, a safety warning popped up "Stop Safely Vehicle Will Shut Off Soon". On the interstate, I wasn't able to keep my speed. Speed dropped quickly and dramatically. Luckily, I was able to get to the side but could have been hit in the process. My 2 daughters were in the car. It was terrifying. According to my re... Read more
Incident date: Apr 7, 2025
We issued a complaint on 12/2/2024 (#11628353). The dealership found our alternator to be faulty which caused the battery to fail the SUV to completely shut down. This happened again to us on 4/6/2025 with a full vehicle of passengers. The low battery warning appeared on the screen, we lost power steering, we lost our ability to brake, there is no emergency break when all systems are shutting ... Read more
Incident date: Apr 6, 2025
LEFT FRONT LOWER CONTROL ARM RIGHT FRONT LOWER CONTROL ARM LEFT FRONT STRUT ASSEMBLY RIGHT FRONT STRUT ASSEMBLY POWER STEERING FLUID LEAK ENGINE OIL LEAK GASKET NEEDED TO BE REPLACED REAR BRAKE LIGHT FAILED STARTER FAILED ALTERNATOR FAILED AIR FILTER GETS CLOGGED PREMATURELY POWER STEERING PUMP HOSES CRACKED AND LEAKED POWER STEERING AIR PRESSURE HOSES CRACKED AND LEAKED POWER STEERING INTAKE HOSE... Read more
Incident date: Sep 1, 2022
The coolant started leaking and this caused the head gasket to blow
Incident date: Sep 1, 2022
Unsafe auto high beams. They do not come on over 45mph. They have a mind of their own and seem to always come on and off at the wrong time. Also is dangerous to the oncoming vehicles that become impaired due to the high beams coming on when another vehicle is approaching. Especially most dangerous when you are on a 2 lane highway. Also the adaptive cruise control is inconsistent and seems to be ve... Read more
Incident date: Sep 1, 2022
Unsafe auto high beams. They do not come on over 45mph. They have a mind of their own and seem to always come on and off at the wrong time. Also is dangerous to the oncoming vehicles that become impaired due to the high beams coming on when another vehicle is approaching. Especially most dangerous when you are on a 2 lane highway. Also the adaptive cruise control is inconsistent and seems to be ve... Read more
Incident date: Apr 4, 2025
While making a left U-turn my car suddenly restarted which caused a loss of power steering and acceleration. This issue occurred 2 more times until I was able to straighten the car out into the intended lane of traffic. During the vehicle restart, I noticed several dash lights appear in the left area of the dashboard, however could not identify the meaning.
Incident date: Apr 4, 2025
While making a left U-turn my car suddenly restarted which caused a loss of power steering and acceleration. This issue occurred 2 more times until I was able to straighten the car out into the intended lane of traffic. During the vehicle restart, I noticed several dash lights appear in the left area of the dashboard, however could not identify the meaning.
Incident date: Apr 4, 2025
While making a left U-turn my car suddenly restarted which caused a loss of power steering and acceleration. This issue occurred 2 more times until I was able to straighten the car out into the intended lane of traffic. During the vehicle restart, I noticed several dash lights appear in the left area of the dashboard, however could not identify the meaning.
Incident date: Apr 3, 2025
Vehicles instrument cluster goes black at times ( speedometer, tach and all exterior lights and turn signals are inoperative during this time) I took it to the dealership and they said they couldn’t duplicate the problem
Incident date: Apr 3, 2025
Vehicles instrument cluster goes black at times ( speedometer, tach and all exterior lights and turn signals are inoperative during this time) I took it to the dealership and they said they couldn’t duplicate the problem
Incident date: Apr 3, 2025
Vehicles instrument cluster goes black at times ( speedometer, tach and all exterior lights and turn signals are inoperative during this time) I took it to the dealership and they said they couldn’t duplicate the problem
Incident date: Apr 4, 2025
Our pacifica has repeatedly stalled on freeways. The engine will just stop running and will not start for 15 minutes to several hours. If it does start, it often will sputter and stall again if you try to put it in ear or press the accelerator. After some time, the problem will resolve itself and the vehicle will drive normally. This problem is infrequent which is what makes it so vexing. Eac... Read more
Incident date: Apr 4, 2025
Our pacifica has repeatedly stalled on freeways. The engine will just stop running and will not start for 15 minutes to several hours. If it does start, it often will sputter and stall again if you try to put it in ear or press the accelerator. After some time, the problem will resolve itself and the vehicle will drive normally. This problem is infrequent which is what makes it so vexing. Eac... Read more
Incident date: Apr 4, 2025
I had a head gasket repair that failed almost causing an accident on the interstate. Then I had a new long block engine assembly, turbo charger, catalytic converter replaced due to a crack in cylinder 3. Car had 45,500 miles and never ran without oil. This occurred [XXX]. Warranty did cover this repair. Then at 65,000 miles I had another new long block assembly, turbo charger, and catalytic conver... Read more
NISSAN
ROGUE SPORT
(2019) - SEAT BELTS
Apr 4, 2025
Incident date: Mar 25, 2025
While driving the vehicle the second row seat belts, after being buckled for the duration of travel, would randomly come unlatched/unbuckled. This left the passengers restrained by those seatbelts unprotected and leave the owner with no confidence that the seatnelts would hold in an accident situation. It has happened on both sides of the vehicle in the second row seats. This has happened 4 times ... Read more
Incident date: Mar 15, 2025
Submitted by: [XXX] Dealership: Joe Rizza Ford of Orland Park Vehicle: 2021 Lincoln Nautilus VIN: [XXX] Date: 04/04/25 Overview: Vehicle VIN [XXX] has shown persistent signs of remote system manipulation, unauthorized firmware behavior, and OTA event spoofing. These symptoms have manifested in repeated diagnostic trouble codes (DTCs) across key modules, backdated OTA logging activity, and anoma... Read more
Incident date: Apr 2, 2025
I own a 2023 Honda CR-V Sport Hybrid and have experienced multiple instances of sudden unintended acceleration. The issue occurs intermittently, typically at low speeds (25–30 mph) during stop-and-go traffic, or when the vehicle transitions from EV to gas mode. During these incidents, the vehicle unexpectedly surges forward for 1–2 seconds, even while the brake pedal is applied. The suspected ... Read more
Incident date: Apr 4, 2018
When turning left from a stop, there is a clicking sound that is coming from the front left wheel area. I don't know if this is safety risk. I have not had a dealer inspection yet. There are no warning lights or messages in the car relating to this problem. It has happened several times. I first heard it at about 350 miles. The car now has about 700 miles. I have heard the noise at least 4 ... Read more
Incident date: Dec 20, 2024
While using the Ford BlueCruise system which is supposed to keep the vehicle centered in the lane along when it is in use on the highways it is programmed for, the system in this vehicle wanders throughout the lane from one side lane marker to the other lane marker. When first setting the cruise control which activates the lane assist program in this vehicle, it wants to initially justify to the l... Read more
Incident date: Dec 20, 2024
The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving at 50 MPH, the accelerator pedal was depressed; however, the vehicle failed to exceed 50 MPH. The check engine warning light was illuminated. The vehicle was taken to an Advance Auto Parts Store, and it was determined that there was no oil in the engine. The contact added oil to the engine to be able to drive to the r... Read more
Incident date: Apr 4, 2025
The contact owns a 2020 Honda Pilot. The contact stated while driving at various speeds, the vehicle stalled in the middle of the road. The vehicle was able to restart after several attempts. The vehicle was driven to the residence. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and the vehicle was taken to the dealer, where the recall repair was perf... Read more
Incident date: Jan 15, 2025
Was driving down the highway and all of a sudden the car shut down in the highway lucky cars was not close by. Tried to crank it it would not crank would not take a boost it won’t say anything I had the battery checked at auto zone the battery is really good. The mileage on the Kia optima is 1,900 actual miles it will not crank or move it was very scary I called Kia customer service there wante... Read more
Incident date: Jan 15, 2025
The engine stoped running at about 50mph. Beatty Chevrolet in Knoxville TN has car Suddenl deceleration no brake lights and stuck on curvy [XXX] Engine is lockedup and Beaty ordered a new engine with gm approval Beaty Chevrolet inspected the engine The only message was push start again. The service dept rep said this is rare but had 5 6.2l engines affected at his shop. INFORMATION REDACTED PURSUAN... Read more
Incident date: Jan 7, 2025
While I was driving ,my vehicle unexpectedly shut off without warning ,creating a dangerous situation ,thankfully I was able to safely pull over .Due to this issue I had my car towed to dealership for inspection I discovered my car is included a recall number 22v056000 Hyundai refusal to honor a recall that directly affected my car Hyundai have denied the recall on my car for no reason
Incident date: Jan 7, 2025
1 of 2 problems! 1 the passenger head light seems to be leaking water into the headlight and blurring vission forwards and gives a blurring illusion and mabe shorting out the headlight. 2 the windshield wipers liquid sencer showes it needs windshield wipers fluid when it's full. The light on the dashboard keeps flashing showing this and keeps the odometer blocked.
Incident date: Jan 7, 2025
1 of 2 problems! 1 the passenger head light seems to be leaking water into the headlight and blurring vission forwards and gives a blurring illusion and mabe shorting out the headlight. 2 the windshield wipers liquid sencer showes it needs windshield wipers fluid when it's full. The light on the dashboard keeps flashing showing this and keeps the odometer blocked.
Incident date: Apr 3, 2025
BCM software is out of date or not programmed correctly, car turns off while driving. when park and off and the keys are away, car tries to turn on by itself. power lost while driving
Incident date: Apr 3, 2025
While driving my truck and making low speed turns the dashboard (including center console) cuts off, along with my power steering. The truck has also shut off completely making u-turns causing me to almost crash. This also happened while driving around 60mph on the freeway, the entire dashboard went out, loss of steering, and truck shut off, almost causing an accident. When it does happen, it will... Read more
Incident date: Jan 13, 2025
The vehicle is making a loud clunking noise in the steering column when driving down the road. It is veering all over the road and when I hit a bump it’s very bad. It’s difficult to keep in the lane. I brought it to my mechanic who said it was most likely the electronic steering motor assembly. He said he would not drive it in its current condition. Hyundai themselves said that it would be dan... Read more
Incident date: Jan 13, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated while driving at an undisclosed speed through an intersection, the vehicle lost automotive power. No warning light was illuminated. The contact stated that after restarting the vehicle, the vehicle failed to remain in park(P) and the parking brake was activated to keep the vehicle from moving. The contact pulled over to the shoulder of the ... Read more
Incident date: Mar 31, 2025
The contact owns a 2017 Chevrolet Volt. The contact stated while the vehicle was parked, the vehicle stalled; the contact stated that the vehicle was jumpstarted and the vehicle to returned to normal operation; however, the failure reoccurred on several occasions. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the Batter... Read more
Incident date: Mar 31, 2025
use this car for business as part of my income. Ford has issued an Advance Recall Notice. In March 2025. I have not been able earn money because of the recall notice. Manufacturer recall number: 25S31 NHTSA Recall number: pending From legal advice, the Advance Recall Notice is for the dealers and is not an Official Recall Notice. Since the notice, I have been unable to rent out my vehicle. I have... Read more
Incident date: Dec 20, 2024
The contact owns a 2015 Ford Explorer. The contact stated while driving approximately 65 MPH, the front passenger’s side A-pillar trim detached. The contact pulled over to the shoulder of the road and became aware that the front driver’s side A-pillar trim was loose. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 24V031000 (Structure); however, the VIN wa... Read more
Incident date: Dec 20, 2024
Speedometer calibration off by3.5% . This affects, displayed fuel economy. Showed higher than actual. Also affects correct speed control setting. Checked with GPS and traffic control police radar.
Incident date: Mar 17, 2025
The contact owns a 2018 GMC Yukon XL. The contact stated while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic where it was diagnosed with engine failure and the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was towed to t... Read more
Incident date: Mar 17, 2025
I start my car and can’t even get a mile without the service engine light coming on saying engine is over heating & that my coolant is over temperature. I’ve brought this to the dealership 3 times now and all they have done is reset my codes because they can’t figure out what’s wrong with it. That is not fixing it. I have two kids under two and I feel like this is incredibly dangerous thin... Read more
Incident date: Mar 28, 2025
The car developed "sticky steering". In a curve the steering would stick and then give way suddenly to continue the turn. The dealer said the electronic power steering rack was binding and it needed to be replaced. The safety issue was the sudden give to the steering which led to some overcorrection. When this problem was first identified in 2018 Honda recalled 54 cars which they said had a fa... Read more
Incident date: Feb 10, 2025
Front license plate holder is required in California. The bracket that holds the plate on the car is secured to the bumper with adhesive tape only. My bracket became loose, and thankfully we were able to retrieve the plate and bracket upon parking. This would have been an obvious hazard to us and other motorists if it fell off while on the street or highway. Tesla does not have any alternative sol... Read more
Incident date: Feb 10, 2025
While I was going 5-10mph over a railroad crossing, the steering wheel airbag deployed as my front tires went over the grade crossing. The airbag also went left instead of straight. My hand is bruised and it sounded like a gunshot went off in my vehicle. After the deployment, the vehicle was still driveable. I drove it to a Honda dealership and they were very concerned and called corporate.
1 injured
Incident date: Feb 10, 2025
My 2022 Ioniq 5 had an ICCU failure in March 2025. It has been with the dealership for 10 days. It does not charge on 220 v AC L2 charger. It does charge on public DC fast chargers but at approximately 120 KWH not 350 KWH. There are no error codes on the dash, however the ChargePoint charger trips with a GFCI fault. GFCI fault in a high voltage system could pose a serious safety issue. ChargePoi... Read more
Incident date: Mar 4, 2025
The contact owns a 2018 Ford F-150. The contact stated that when the vehicle was started, the vehicle was idling rough and there was an abnormal knocking sound coming from the vehicle. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where an oil consumption test was performed. The contact returned the vehicle to the dealer, and it was... Read more
Incident date: Apr 2, 2025
Car consuming too much oil, engine oil very low every 2000 miles. GM claims that 2000 is acceptable but new oil should go to 4000 at the least. Will not do anything to the engine or pistons and claim that car has too many engine hours due to idling which I do not do. They are unwilling to fix this problem, been dealing with them for over a year and my warranty is about to expire. There are many co... Read more
Incident date: Apr 2, 2025
The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the vehicle for four minutes. The contact stated that the vehicle stalled. The check engine warning light was illuminated. While driving approximately 35-40 MPH, the transmission was shifting hard. The RPM was fluctuating. While parking or driving, the vehicle thr... Read more
NISSAN
PATHFINDER
(2003) - BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Apr 2, 2025
Incident date: Apr 1, 2025
The contact owns a 2017 Ford Mustang. The contact stated that while the vehicle was stationary, the gear shifter was shifted into reverse, and the rearview camera displayed a black screen with a message. There were no warning lights illuminated and a message was displayed that the rear camera was not available. The contact took the vehicle to the dealer for an unknown recall for the wiring harness... Read more
NISSAN
PATHFINDER
(2003) - ELECTRICAL SYSTEM
Apr 2, 2025
Incident date: Apr 1, 2025
The entire odometer and fuel display on the right flickers with random characters and goes dark for long periods of time. Not knowing how much fuel seems to be a problem? Took it to the dealer and they indicated this is a common problem but have no remedies.
Incident date: Mar 31, 2025
While driving my vehicle on the highway I was exiting when I looked down at the instrument panel it stated a message along the lines of shifting to neutral and to press the ignition to restart engine. I noticed the vehicle wasn’t accelerating when attempting so I slowed down and did what it instructed me to do. The engine then wouldn’t start, I was uneasy because cars were coming from behind a... Read more