Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Nov 9, 2024
Complete power/ignition failure resulting in death of driver on [XXX] while driving at night in the rain in a 2017 Nissan Frontier Pickup 4 door. The TDPS in McKinney, TX is pulling the black box for testing. 2 weeks before the accident the same vehicle (2017 Nissan Frontier pickup) 4 door lost complete power/braking/ignition failure on the same road [XXX] in Princeton, TX The vehicle was pushed o... Read more
Crash
1 deaths
Incident date: Nov 18, 2023
August of 2023 I took my truck in for a check engine light. The dealership diagnosed it and said my def tank senor is turning on the check engine light. They repaired it, when I picked up the truck they told me that "it was burnt out" and replaced the part. Now 14 months later it's having the same issue. Wondering if other ram 2500 owners are having this same issue and if it is a repetitive issue.... Read more
Incident date: Nov 18, 2023
August of 2023 I took my truck in for a check engine light. The dealership diagnosed it and said my def tank senor is turning on the check engine light. They repaired it, when I picked up the truck they told me that "it was burnt out" and replaced the part. Now 14 months later it's having the same issue. Wondering if other ram 2500 owners are having this same issue and if it is a repetitive issue.... Read more
Incident date: Nov 18, 2023
I bought Nissan Rogue 2017 in 2021, but I have been having issues with tires, even though i had pump it and went to repair the tire many times, I received a notice for key recall in 2023, I went for to Evan Mills Nissan dealer in March 2023, They just straighten the key, that I should not bend the key, and I have been having issues with car engine light, ABS and Malfunction's, I have, this car had... Read more
Incident date: Dec 6, 2024
Steering wheel side Instrument Cluster does not turn on sometimes when starting the car. I will usually turn on after a few minutes, but there is no odometer or other information until it turns on.
Incident date: Dec 14, 2024
rear camera malfunction just like other models
Incident date: Nov 1, 2024
My 2018 GMC Canyon just underwent repairs due to a crack in the head gasket. A serious issue which resulted in having to take said GMC Canyon to a mechanic before further damage to the engine could be suffered. My truck only had a measly 76,000 miles. Definitely, something GMC should take a look into. I however was fortunate enough to notice abnormal loss in the coolant reservoir before suffering ... Read more
Incident date: Dec 11, 2024
NHTSA Campaign Number: 19V776000 Was performed by Lonestar Powersport at 2565 S Danville Dr Abilene, TX 79605. They did not fully complete the recall as they were to legally do and skipped the final steps. All they did was replace the sensor. When I brought the bike back to them, letting them know I was having the same problems as described in the recall, they told me that it would cost me for t... Read more
Incident date: Dec 11, 2024
The steering wheel is loose and feels as if it wants to come apart from the steering column.
Incident date: Dec 1, 2024
The issues with my vehicle began when the radio intermittently cut off or froze. Despite several attempts by the dealer to resolve the problem, they were unsuccessful. Early on, various electrical components failed to load or perform correctly, with the dealer attributing this to software updates. Currently, when the radio cuts off or freezes, I experience additional problems: the headlights rand... Read more
Incident date: Dec 1, 2024
The issues with my vehicle began when the radio intermittently cut off or froze. Despite several attempts by the dealer to resolve the problem, they were unsuccessful. Early on, various electrical components failed to load or perform correctly, with the dealer attributing this to software updates. Currently, when the radio cuts off or freezes, I experience additional problems: the headlights rand... Read more
Incident date: Dec 1, 2024
I purchased my 2015 Nissan Altima in July, 2022 with 56,530 miles on it. At this date it has approximately 71,500 miles on it. I have driven it 14,970 miles in 2.5 years. On [XXX] I was driving home from Thanksgiving in East Brunswick, NJ to my home in South Philadelphia on [XXX] in New Jersey when my car suddenly began to have a slow down in ability to accelerate. I ended up pulling over after a... Read more
Incident date: Dec 6, 2024
I am filing this complaint regarding the unresolved safety recall for the Integrated Brake System (IBS) on my 2023 BMW X1. The recall, issued in February 2024, addresses critical safety issues, including the potential loss of power brake assist, Antilock Brake System (ABS) failure, and compromised Dynamic Stability Control (DSC). These defects increase the risk of accidents, particularly in emerge... Read more
Incident date: Dec 6, 2024
I am writing to formally lodge a complaint regarding the ongoing recall issue with my 2017 Hyundai Elantra. I am extremely frustrated and disappointed with both Hyundai and the dealership’s handling of the recall and the associated repair costs. We received a recall notice for our vehicle last year, at which point we promptly took the car to the Hyundai dealership. Despite multiple attempts to... Read more
Incident date: Dec 6, 2024
CAR IS HACKED THROUGH THE EMERGENCY S.O.S SYSTM. CAN HEAR PEOPLE EVERYDAY TALKING AND MAKING TELEPHONE CALLS. I CAN HEAR A DISPACTH WITH RAIDOS LIKE SECURITY OF SOME SORT. EVEN WHEN CAR BATTERY NOT IN CAR, HACKERS STILL ARE ABLE TO SPEAK THROUGH THE S.O.S WITHOUTH ME PUSHING ANYTHING. HACKERS WERE ABLE TO CHANGE CONTROL CRUISE CONTROL, SLOW MY SPEED DOWN, TURN ENGINE LIGHT ON/OFF, LOCATE MY EVER... Read more
Incident date: Dec 13, 2024
The contact owns a 2019 Ford Escape. The contact stated while driving 55 MPH, the vehicle lost automotive power, with the message “Engine Overheating” displayed on the instrument panel. The contact pulled over and turned off the vehicle however, the vehicle failed to restart. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the failure was due to a crack... Read more
Incident date: Dec 13, 2024
The contact owns a 2011 Ford F-150. The contact stated while driving 75 MPH with the cruise control activated, the instrument cluster gauges became inoperable, and the transmission unexpectedly downshifted to first gear. The contact pulled over and restarted the vehicle and continued driving and the vehicle operated normally. The vehicle was taken to a local dealer to be diagnosed; however, the de... Read more
Incident date: Dec 13, 2024
Dealers have stalled the repair of this manufacturer defect. I have made multiple requests to repair this vehicle, two dealers state that they do not have the repair parts. This has gone on for over a year. I have reported that the vehicle has stalled, they said it was a software issue.
Incident date: Dec 13, 2024
The incident occurred at a stop sign where I was waiting behind one other vehicle. The vehicle ahead of me accelerated from the stop sign to turn into traffic, but abruptly slammed on their brakes. I had began accelerating up to the stop sign and was unable to stop before impacting the car in front of me. As soon as I saw the vehicle was braking, I immediately slammed on the brake pedal. Braking d... Read more
Crash
Incident date: Dec 6, 2024
The contact owns a 2021 Ford Bronco Sport. The contact stated while the vehicle was parked, the windshield washer fluid was leaking out of the front camera. The windshield fluid warning light was illuminated. The failure occurred on several occasions. The vehicle was towed to a dealer to be diagnosed; however, the dealer informed the contact that a cause for the failure was not found. The vehicle ... Read more
Incident date: Dec 13, 2024
I received notice of a safety recall concerning the brake/ anti-skid control module. This notice said there was a possibility of complete failure that could result in serious injury or death. I contacted my local dealer and was told the recall wouldn't start until the first quarter of 2025. I told them my dash warning lights were already on. Their advice was to park my vehicle and obtain other tra... Read more
Incident date: Mar 25, 2023
Multiple warning lights came on, indicating a failure with the front camera sensor attached near the rear view mirror. Errors include: auto high-beams, lane keep warning, collision mitigation system, road departure warning, brake system, and adaptive cruise control failure. All problems stem for the single point of failure - the front-facing sensor/camera located at the top of the windshield. Re... Read more
Incident date: Mar 25, 2023
The contact 2013 Lincoln MKS. The contact stated that upon starting the vehicle, the heating system activated independently and was blowing hot air on a 90-degree summer day. The contact stated that the failure had been recurring and persisted while driving. Upon investigating the failure online, the contact related the failure to the Front Control Interface Module (FCIM). The dealer and the manuf... Read more
Incident date: Mar 25, 2023
3/25/2023 784 miles and 12 days after purchasing the vehicle The throttle got stuck, cruise was on but not activated, was going 100mgh, hit the brakes, slowed the speed, every time I took my foot off the brake, I was doing 90-100mph. I hit the brakes 5-7 times to try to cancel the cruise even though it was was set. It said "Activate" so it was not on. Then after hitting the brakes repeatedly, I h... Read more
Incident date: Nov 15, 2024
Due to a recall, the Vehicle computer was reprogrammed by local dealer, Griffith Ford, in San Marcos, Texas. After the reprogramming, the engine and transmission starting to rev differently and could not shift gears smoothly as previous to the reprogramming. The transmission and engine does not synchronize correctly. The transmission tries to do more than 6 speeds when the transmission is a 6 s... Read more
Incident date: Nov 15, 2024
Problem with the BCM, my signal lights, headlights and beeper is not working. My power lock doesn't work nor my beeper
NISSAN
ROGUE
(2011) — ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER:SENSOR/SENDING UNIT
Dec 12, 2024
Incident date: Dec 5, 2024
While driving my entire dashboard went off. No speedometer, No Tach, No fuel gauge, No odometer, nothing. Replaced appropriate fuse still out. Vehicle has just over 36,000 miles
Incident date: Dec 5, 2024
While driving my entire dashboard went off. No speedometer, No Tach, No fuel gauge, No odometer, nothing. Replaced appropriate fuse still out. Vehicle has just over 36,000 miles
Incident date: Dec 11, 2024
Fuel injector failed and sluggish drive
NISSAN
PATHFINDER
(2024) — FUEL SYSTEM, GASOLINE
Dec 12, 2024
Incident date: Dec 12, 2024
The contact owns a 2015 Mazda Mazda6. The contact stated that after refueling, the odor of fuel was present inside and outside the vehicle. The contact stated that there was fuel leaking underneath the rear driver's side of the vehicle. The contact stated that the failure occurred whenever there was more than 3/4 tank full of fuel in the fuel tank. The cause of the failure was not yet determined. ... Read more
Incident date: Dec 11, 2024
While driving down the freeway at approximately 65 mph, the front end starts violently shaking, and the steering wheel is turning back-and-forth rapidly so severe if a woman were driving, it would break her wrist. The only way you can get it to stop is to lower the speed down to below 40 mph.
Incident date: Dec 11, 2024
it failed to shift out of low gear while merging onto the highway and the engine revved up to 6000 rpm as a result. I read that this is happening to other owners and the dealerships are unable to locate the problem. This is the first time that this happened to me, but from what I've read it will happen again. I'm afraid that the engine or transmission might blow up injuring me or or another vehicl... Read more
Incident date: Dec 11, 2024
I put the car in park as I was pulling in without turning it off to grab trash from the curb and take it to the car, but the car keep accelerating. I jumped in and slammed on the bricks but it hit the brick wall to the house. I see more recent years were recalled for "unintended acceleration" and "brake issues"
Crash
Incident date: Dec 11, 2024
When driving a low speed, if the vehicle hits a bump, it will start bouncing and the steering wheel shakes too much until I stop and then everything comes back to normal. That situation is very frequently and very dangerous, because it happened to me many times while driving on a highway with a heavy traffic behind me, due to the fact that I have to slow dawn almost to stop to be able to control m... Read more
Incident date: Dec 1, 2021
Steering makes knocking noises when turning. It happened suddenly with no damage to car to cause it. It was fine prior to parking, when the car was restarted and the wheel was turned knocking noise started. Mechanic found there is a tsb for this problem but no recall.
Incident date: Dec 1, 2021
Warning lights and loss of ABS braking, and traction control. The computer has been replaced before and the same issue has happened again. I noticed a recall for the same issue and same model year, but was told my vehicle is not covered by this recall. The warning comes and goes very frequently and I am never sure if the ABS will work. This vehicle is used to tow trailers and the lack of ABS ... Read more
Incident date: Dec 11, 2024
The contact called on behalf of her daughter who owns a 2015 Ford Focus. The contact stated that while her daughter was driving 45 MPH, while attempting to accelerate, the vehicle started jerking while depressing the accelerator pedal. No warning lights were illuminated. The contact also stated that the vehicle jerked while accelerating from a stop. The vehicle was taken to a local dealer where th... Read more
Incident date: May 14, 2024
I have a 2019 Ford escape. I’ve replaced the lightbulbs on both sides several times. The housing has burned out several times not just the bulbs. Twice they have burned out at the same time. The 2019 and the 2017 have the same light fixtures. The 2017 headlights were recalled. I contend that my car should be covered under the recall. I’ve called two local Ford dealers both are familiar with my... Read more
Incident date: Dec 9, 2024
The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failur... Read more
Incident date: Dec 9, 2024
While stopped in my vehicle waiting for another car to leave a parking space, my car shifted into neutral and then park on its own. I was able to get it started after a few tries. Then, two hours later, I was waiting at a traffic light and the car, again, shifted itself into neutral, then park, and then turned itself off. Both times, I was blocking traffic and unable to move, which could've cau... Read more
Incident date: Mar 9, 2024
My vehicle suddenly started to have a "sticky" steering wheel. It makes a creeking sound when I turn the wheel and it sounds exactly like what the later model CRV'S are being recalled for. I.feel unsafe when the wheel sticks especially when coming out of a turn. It's not a smooth steering ride anymore and it's super frustrating that it's clearly why the newer onea are being recalled.
Incident date: Mar 9, 2024
Over the past year, the engine light continues to come on. The first time this happened, there was no oil in the reservoir even though it had recently had an oil change. They did another oil change and sent us on our way. The next time.[XXX], the check engine light came there was a loud clanking sound and low oil again. This was the code the dealership said it was: Code P0021 [XXX] . He suggested... Read more
Incident date: Mar 9, 2024
Speed Control, Engine and Transmission issues: After the recall from the manufacture was issued for the the acceleration problems this car still takes long to accelerate and get the car going. It feels like the transmission/ and or engine is ready to go out also and this car is only roughly at 80,000 miles. This car is well maintained.
Incident date: Dec 9, 2024
Speed Control, Engine and Transmission issues: After the recall from the manufacture was issued for the the acceleration problems this car still takes long to accelerate and get the car going. It feels like the transmission/ and or engine is ready to go out also and this car is only roughly at 80,000 miles. This car is well maintained.
Incident date: Dec 9, 2024
Speed Control, Engine and Transmission issues: After the recall from the manufacture was issued for the the acceleration problems this car still takes long to accelerate and get the car going. It feels like the transmission/ and or engine is ready to go out also and this car is only roughly at 80,000 miles. This car is well maintained.
Incident date: Dec 10, 2024
The contact's husband owns a 2016 Hyundai Santa Fe. The contact stated that while driving at various speeds, the vehicle failed to accelerate upon depression of the accelerator pedal. The check engine warning light appeared on the instrument panel during the failure. Despite the vehicle operating in LIMP Mode, the vehicle was taken to an independent mechanic where an oil change was performed. The ... Read more
Incident date: Dec 8, 2023
The contact owns a 2019 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: Dec 9, 2024
Horn stopped working, and I got in an accident because of it. Also my interior lights will not turn off
Crash
Incident date: Nov 29, 2024
At various times of day or night, the brake lights turn on, while there is no one in the vehicle. The vehicle sits parked and is locked with the security on, and the lights just randomly turn on by themselves. The only way to turn the lights off is to go into the vehicle and step on the brake and then the lights are off after releasing the brake pedal. If the lights stay on, because it’s not not... Read more