Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Apr 11, 2025
Near miss of deer at night due to incredibly poor visibility of low beam headlights. Brightest bulb replacements installed and no change in visibility. Low beam internal reflection is defective
Incident date: Apr 7, 2025
My car is we don't have any problems
Incident date: Apr 7, 2025
Engine Shuts Off Upon Acceleration on the onramp to a interstate highway causing the Ford f350SD, 6.7L Diesel to come to a stop in the outside lane of Interstate I81. Engine Shutdown happened again on a 2 lane highway while passing a slow farm tractor. The problem has been confirmed by Harrisonburg Ford, Harrisonburg, VA. The high pressure fuel pump is causing metal to be distributed throughout fu... Read more
Incident date: Jun 20, 2021
The contact owns a 2023 Chevrolet Tahoe. The contact stated while driving 25 MPH, the transmission unexpectedly downshifted with the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the transmission valve body had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The ... Read more
Incident date: Apr 7, 2025
At approximately 68K miles, the torque converter failed. Luckily it started going out and we could feel it. It would surge/shudder while driving on the road. We had to have the torque converter replaced at $5k. A dealer replaced the parts. At approximately 90K miles, the lifters started making a loud pinging noise. It turns out the lifters had issues which lead to them being replaced along w... Read more
Incident date: Apr 7, 2025
At approximately 68K miles, the torque converter failed. Luckily it started going out and we could feel it. It would surge/shudder while driving on the road. We had to have the torque converter replaced at $5k. A dealer replaced the parts. At approximately 90K miles, the lifters started making a loud pinging noise. It turns out the lifters had issues which lead to them being replaced along w... Read more
Incident date: Apr 7, 2025
The contact owns a 2019 Honda Ridgeline. The contact stated that while driving at various speeds, there was a popping sound coming from the engine compartment while attempting to accelerate. Additionally, there was a burning odor inside the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed the vehicle rod bearings failure. The contact was informed that the engine needed... Read more
NISSAN
PATHFINDER
(2023) - FORWARD COLLISION AVOIDANCE: WARNINGS
Apr 10, 2025
Incident date: Mar 28, 2025
It has happened where I am driving on the highway with big vehicle's are next to me and it will brake and take me from 65 miles per hour down to 30 mph quickly . I always hope that no one is in back of me I fear that i will get in a accident for no reason . Please put a recall on this system !
Incident date: Apr 2, 2025
The contact's wife owns a 2013 Hyundai Azera. The contact stated while driving at various speeds, the vehicle was shuddering and then stalled. The check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that the spark plugs, and ignition coils needed to be replaced. The contact purchased the parts, and the vehicle was taken to an indepe... Read more
Incident date: Apr 2, 2025
The contact's wife owns a 2013 Hyundai Azera. The contact stated while driving at various speeds, the vehicle was shuddering and then stalled. The check engine warning light was illuminated. The vehicle was taken to Auto Zone, where it was diagnosed and determined that the spark plugs, and ignition coils needed to be replaced. The contact purchased the parts, and the vehicle was taken to an indepe... Read more
Incident date: Jan 1, 2024
The contact called on behalf of the owner of the 2017 Ford Escape. The contact stated while his mother-in-law was driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. Additionally, the contact stated that the message to “Pull over and turn off the vehicle” was displayed. The vehicle was towed to the dealer where it was diagnosed with engine fai... Read more
Incident date: Apr 3, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the passenger’s side exterior A-pillar trim had detached from the window and flown off into traffic. On another occasion while driving at an undisclosed speed, the contact observed a vibr... Read more
Incident date: Apr 3, 2025
ABS module failed, locked up the brakes and almost caused and accident
Incident date: Apr 3, 2025
Odometer Fraud. The contact purchased a 2014 Toyota Tundra. The contact stated that while comparing the real Carfax to the fake Carfax provided by the private seller, it was discovered that there was a mileage discrepancy. The private seller also provided a fake vehicle title, which allowed the vehicle to be registered with the Department of Motor Vehicles. Additionally, the original seller of the... Read more
Incident date: Apr 7, 2025
The car doent accelarate 2 seconds offen
Incident date: Apr 4, 2025
The contact owns a 2018 Ford Escape. The contact stated that occasionally while driving at various speeds, the vehicle shuddered abnormally. An unknown warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with low anti-freeze, several cracked cylinder gaskets, coolant intrusion, and in need of an engine replacement due to cylinder #3 misfire.... Read more
Incident date: Apr 4, 2025
ABS INTERMITTENTLY ALARMS VERY FREQUENTLY AND CAUSES THE CRUISE CONTROL TO DROP OUT. I ASSUME THE ABS IS USELESS AND THIS TAKING PLACE. I’M TOLD THIS IS A COMMON PROBLEM.
Incident date: Apr 4, 2025
ABS INTERMITTENTLY ALARMS VERY FREQUENTLY AND CAUSES THE CRUISE CONTROL TO DROP OUT. I ASSUME THE ABS IS USELESS AND THIS TAKING PLACE. I’M TOLD THIS IS A COMMON PROBLEM.
NISSAN
PATHFINDER
(2022) - SUSPENSION
Apr 9, 2025
Incident date: Apr 3, 2025
Rear suspension cradle attachment points at the frame corrode. This is common on all pilots in northern climates. Honda has recalled both the Ridgeline and CRV models for corrosion issues related to suspension attachment point corrosion but refuses to recall the pilot. While they claim you will not lose control when the suspension disconnects from the frame the vehicle cannot pass inspectio... Read more
Incident date: Apr 3, 2025
Cam phasers are making a loud rattling noise.
Incident date: Apr 3, 2025
The abs system and brake lights started showing on my dash and when I put my foot on the brake it makes a noise and the car shakes hard to brake when to the mechanic they said is the abnormal leak acc pressure code c1319
Incident date: Apr 3, 2025
The abs system and brake lights started showing on my dash and when I put my foot on the brake it makes a noise and the car shakes hard to brake when to the mechanic they said is the abnormal leak acc pressure code c1319
Incident date: Feb 25, 2025
Pressing the horn button on the steering wheel does not sound the horn. However, pushing the “lock” or “panic” button on the key fob still makes the horn beep. So the horn itself works, but pressing on the steering wheel does absolutely nothing. Other buttons on the steering column still work (cruise control, radio controls, etc). Only pressing the horn button doesn’t work thus making me... Read more
Incident date: Apr 9, 2025
Hi. All the warning lights came on one morning. Looking online many people are have the same issue.
Incident date: Apr 9, 2025
Sunroof headliner sagging. Can't see out back window
Incident date: Jan 1, 2025
The engine and/or power train malfunctioned, rendering the vehicle difficult to bring to a stop. The longer than normal stopping distance carried the vehicle past the stop line, crosswalk and into the intersection of a crossing roadway. Anyone in the crosswalk or vehicle in the crossing roadway in the path of the vehicle would have been impacted. By placing the gear selector into Neutral, the v... Read more
Incident date: Apr 3, 2025
I've gotten my car fixed multiple times and nothing has worked. My car is leaking coolant severely it overheats constantly I get the red and the yellow message. My heater is self stopped working and my car on the freeway has stopped from going 75 to 80 miles dropping all the way to 20 miles.
NISSAN
PATHFINDER
(2023) - ELECTRICAL SYSTEM
Apr 9, 2025
Incident date: Jan 24, 2025
My car started to not charge for more than 10mn at a time. It also showed an error message about the electrical system. I have dropped off my car at the dealership on march 3rd. No information since
NISSAN
PATHFINDER
(2023) - ENGINE
Apr 9, 2025
Incident date: Jan 24, 2025
Shortly after purchase (8/2/23) I began noticing a persistent engine rattle between regular oil changes. This escalated to stalling issues, including on the highway and at intersections and around sharp curves. I brought the car in for service multiple times, and although a part was replaced, the symptoms soon returned. On one occasion, the vehicle stalled while being driven by your service adviso... Read more
Incident date: Nov 1, 2024
Driver side seat belt air bag popped while driving down the road and now the seat belt will not retract. shows that this is a known issue in my year model but this is not a recall for my specific vin.
Incident date: Mar 28, 2025
While driving on the interstate, the car in front of my stepped on their brakes hard and immediately let off. I was several car lengths behind the car, but my emergency braking activated. The brake pedal went out of reach and I tried to step on the gas but the car would not accelerate. Two cars passed me on both sides, but luckily there was no one behind me or they would have hit me. The car w... Read more
Incident date: Mar 24, 2025
The contact owns a 2024 Ford Edge. The contact stated that the liftgate opened independently. While washing the vehicle with a brush and touching the bumper, the liftgate opened. While placing groceries in the tailgate, the tailgate closed and struck the contact on the head. There were no warning lights illuminated. The vehicle was taken to the local dealer, who determined that the intended liftga... Read more
Incident date: Mar 24, 2025
The contact owns a 2025 Cadillac Escalade ESV. The contact stated that while starting the vehicle, the contact heard a ticking sound coming from the engine compartment. There was no warning light illuminated. The contact stated that the headlights were inoperable. The contact stated that the headlights failed to function properly and turn on. The vehicle was taken to the dealer but was not diagnos... Read more
Incident date: Mar 11, 2025
It has nothing to do with the headlights. I was told by a couple different technicians that there's an issue with there being a slow oil leak with the GMC Terrains causing the motor/engine to lock up. I get my oil changed religiously! I even have files/reports showing so. It was NOT time for an oil change and my motor locked up. I still have 3 years to pay on my vehicle and it's my primary ri... Read more
Incident date: Mar 11, 2025
The contact owns a 2016 Ford Expedition. The contact stated that while driving approximately 35 MPH and hauling a trailer attached to the tow hitch, the trailer suddenly detached from the vehicle. The trailer hitch had fractured due to extensive rust. The dealer was contacted and informed about the failure. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and... Read more
Incident date: Mar 30, 2025
I am the second owner of this vehicle and lately my passenger airbag sometimes doesn’t turn on due to a harness connected to the occupant plate being faulty. When the issue first occurred I contacted my local Subaru service center and explained my situation and told them I had seen there was a recall for my exact issue. They informed me that the repair had already been done on my vehicle and the... Read more
NISSAN
ROGUE SPORT
(2017) - ENGINE
Apr 8, 2025
Incident date: Apr 8, 2025
The engine shut off while on the highway, car was still moving but not power from engine when accelerating the gas, not leaks or lack of maintenance
Incident date: Jan 31, 2025
The contact owns a 2013 Volkswagen Passat. The contact stated while driving at an undisclosed speed, the ABS warning light illuminated. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The dealer confirmed that parts were not yet availab... Read more
Incident date: Dec 1, 2024
While driving down the interstate the vehicle would not accelerate and the RPMs were fluctuating. We were luckily near an exit and were able to pull into a gas station. The check engine light came on. Once we parked the engine stalled and we were not able to restart. We had the vehicle towed to a AAA certified mechanic, they stated there was no oil and that the engine needed to be replaced. W... Read more
Incident date: Mar 14, 2025
The contact owns a 2007 Jeep Liberty. The contact stated while driving approximately 40-50 MPH, the vehicle vibrated, and the contact heard an abnormal sound coming from underneath the vehicle. The contact stated that several unknown warning lights were illuminated. The vehicle was not taken to an independent mechanic or dealer. The vehicle was not diagnosed or repaired by an independent mechanic ... Read more
Incident date: Nov 10, 2020
I am having an issue with the driver's front airbag clock spring assembly in my 2014 Hyundai Sonata. I see that there is a recall on the 2011-2014 Elantra vehicles, 2011-2013 Sonata vehicles, and 2011-2014 Sonata Hybrid vehicles for up to 15 years, but my 2014 Sonata is having the same issue. My car is not a hybrid, but what do I need to do in order to get this covered? Everything that the recall ... Read more
Incident date: Apr 5, 2025
Instrument tech here. I Checked all fueses. Ran wire traces and found no brakes in wiring. Faulty seatbelt pertitioners.This should be a recall.
Incident date: Apr 5, 2025
Instrument tech here. I Checked all fueses. Ran wire traces and found no brakes in wiring. Faulty seatbelt pertitioners.This should be a recall.
Incident date: Apr 8, 2025
On January 27th I was driving home on I-495 in the far left lane going about 70MPH when the electrical warning light came on. Telling me to stop the car and take to the dealership. While I was trying to get over into my far right lane, the car went from 70mph to 25 mph in about 40 seconds! Cars were flying all around me! It was terrifying and incredibly dangerous! The dealership discovered my ICC... Read more
Incident date: Apr 8, 2025
Audi Pre-Sense failure warning came on. I took it to Audi Fairfield CT and it was diagnosed as having a bad camera/sensor in the windshield. This could have resulted in a collision. the repair would have cost almost $3000. I bought a used one and went to an independent shop for calibration.
Incident date: Apr 8, 2025
Audi Pre-Sense failure warning came on. I took it to Audi Fairfield CT and it was diagnosed as having a bad camera/sensor in the windshield. This could have resulted in a collision. the repair would have cost almost $3000. I bought a used one and went to an independent shop for calibration.
Incident date: Jan 1, 2025
The vehicle does not recognize when the vehicle is shifted to park. It states “shift to park” when the vehicle is already shifted to park. When this happens and the push to start button is pressed to shut the vehicle off, the vehicle will not shut off which becomes a major issue as the car continues to run and the vehicle’s battery will die since the vehicle will not fully shut off. This ... Read more
Incident date: Jan 1, 2025
I’ve been experiencing intermittent start failures with my 2015 Volkswagen Jetta. The issue typically occurs after driving short distances, turning off the engine, and attempting to restart the vehicle within 15–45 minutes. The dashboard lights stay on, but the engine fails to crank. After extended wait times (1–3 hours or more), it will sometimes start again. A diagnostic scanner showed DT... Read more
Incident date: Apr 7, 2025
Was driving down the road approximately 30 to 40 miles an hour and the service four-wheel drive light came on.
Incident date: Mar 28, 2025
The seatbelt comes loose and Nuna sent me a pad and screwdriver and refused to replace the seat. The harness won’t stay tight and I do not trust the seat to be safe for my child