Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Apr 10, 2025
The contact owns a 2024 Ford Ranger. The contact stated that while driving 30 MPH, the alert of a sensor was displayed. The contact stated that the message that the sensor was not working, and the front center sensor was not available, was displayed. The contact stated that the brakes independently activated whenever the sensor alert was displayed, causing the vehicle to stop unexpectedly without ... Read more
Incident date: Apr 16, 2025
Going thru neighborhood stop signs, stopped at the first one and when i tried to take off I noticed the gas pedal wasn't accelerating vehicle like normal/ felt like a transmission slipping issue, but it finally "hooked up" and surged forward 100 feet to next stop sign, and after i stopped I hit gas pedal again only to stall out and roll thru the intersection. Brakes were almost unresponsive, and r... Read more
Incident date: Jan 1, 2006
On [XXX] I was driving my 2017 Honda Pilot [XXX], 11 miles south of Mammoth Lakes, CA. about [XXX]. Suddenly, simultaneously, my Pilot’s engine light began to blink, the entire instrument panel lit up, and my steering wheel began to lock up as the vehicle was losing power. I was able to get the vehicle onto the shoulder without hitting the guardrail that was inches from where I stopped. Smoke... Read more
Incident date: Apr 16, 2024
At ~51,000 miles, my 2022 Silverado Trail Boss 6.2L L87 experienced a sudden engine failure while on / exiting the highway. The engine began shaking violently, the check engine light flashed, and it lost all power without warning. It was towed and remained out of service for 28 days. The dealer diagnosed lifter delamination, a scored camshaft, and scored cam, main, and rod bearings. Metal shaving... Read more
Incident date: Apr 12, 2025
The instrument control panel is out and not showing any information on the screen to include speed and any warning messages that could be involved
Incident date: Apr 11, 2025
I bought a 2022 Pacifica Hybrid in October 2022. About 2 months ago(Feb 2025), while I was driving on the [XXX] highways, my car suddenly showed "Stop Safely Vehicle Will Shut Off Soon" and a turtle symbol. At this time, I was driving 70 MPH and the car started to slowly stop. Then, I tried to drive into a nearby Starbucks to check it out. I turned off the car. Everything was OK such as oil, coola... Read more
Incident date: Apr 15, 2025
Windshield was broken by a rock on the highway.
Incident date: Apr 15, 2025
Windshield was broken by a rock on the highway.
Incident date: Apr 15, 2025
I heard a knocking noise in my engine on 4/13/25 and took it to a dealer to diagnose on 4/15/25. I had previously had to have the engine rebuilt due a collapsed lifter at 70,000 miles and I was concerned that the noise was a precursor to a repeat of that problem. Instead, the dealer informed me that problem was a failed connector rod bearing and would require a replacement engine. The service mana... Read more
Incident date: Apr 10, 2023
The engine was loosing power and fuel economy declined. What was found is that the intake camshaft lobes worn down on the intake camshaft, passenger side. This issue has been has been found to be prevalent in many vehicles with this same 3.6 liter engine. Found online was also a class action lawsuit from Delaware that has been issued for this very defect.
NISSAN
PATHFINDER
(2015) - ELECTRICAL SYSTEM
Apr 15, 2025
Incident date: Jul 15, 2022
The slide out mechanism is not strong enough to pull the slide out into the trailer itself for transport. This must be manually done, underneath the trailer, with a crescent wrench, even after extensive troubleshooting. The slide out does not operate independently, even when all cargo is removed.
Incident date: Apr 15, 2024
The component in question is the rear drive shaft. It has been losing speed as I travel on roads and the highways. When accelerating from a stop sign or red light, the vehicle seems to not want to move. It takes a few seconds for the computer to realize the car is in motion. Once it picks up speed, there are three (3) knocks that occur. It makes the vehicle jerk hard and sway sometimes. ... Read more
Incident date: Jul 6, 2024
1. The navigation has a frosted crackle appearance framing the screen. It is difficult to read the navigation when needed. I know this has happened to other models of this vehicle and those were recalled and covered. 2. The brake senor keeps going off stating "SMART BRAKE SYSTEM MALFUNCTION". This goes off repeatedly while driving. 3. Then a second message pops up and reads "FRONT RADAR SE... Read more
Incident date: Jul 6, 2024
This is the transcript of a conversation with NHTSA. This is a huge safety issue that should include my VIN. Honda was also contacted, and they explained that my VIN was not covered. Does anyone care that this safety issue could result in a fatality? Info: Please wait for a site operator to respond. Info: Agent 'AnnMarie' has joined the Desktop Sharing session AnnMarie: Thank you for contacting th... Read more
Incident date: Mar 29, 2025
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving 50 MPH and making a turn in the opposite direction, the vehicle lost motive power and there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where i... Read more
Incident date: Mar 29, 2025
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated that while driving 50 MPH and making a turn in the opposite direction, the vehicle lost motive power and there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where i... Read more
Incident date: Oct 1, 2024
At 61k miles motor siezed. Took 3 months to get a replacement this was 10/24 got truck back Jan 25, drove 3k miles and motor is knocking. Been at dealer since 2/2/2025. Waiting for replacement motor.
Incident date: Oct 1, 2024
Was driving on the highway when the parking break randomly engaged. This happened twice in 1 day and was followed by the alert "4WD System Unavailable Service Required" on dash. Took to dealership and was told its the "PTU" and the part is on a 6month backorder. My vin is not part of the recall and was told this is a very common problem with Jeep and just to keep driving it considering they cann... Read more
Incident date: Oct 1, 2024
My vehicle is experiencing engine hesitation and it's getting worse every day I drive my car. This is a known side effect of the Honda Safety Recall notice I originally received in February of 2024. I received initial notification of a safety recall for my Honda vehicle in February of 2024 and it stated the safety issues of a possible faulty fuel pump modular. The letter expressed that they have n... Read more
Incident date: Feb 15, 2023
Fin on top of the truck covering key electrical components fell off after 3 weeks of ownership.
Incident date: Feb 15, 2023
4/13/25 - Check electrical system appears onscreen. Vehicle the goes in "turtle mode", not allowing it to accelerate over 20 mph. Car then shuts down and will not go into gear. I have done all service recalls as required by the manufacturer. Very unsafe and disappointed that Hyundai has not resolved this issue. All they do is update the software, they never address the actual issue. Diagnost... Read more
Incident date: Feb 15, 2023
Driving west on [xxx]. approaching [XXX] , at approximately [XXX] on [XXX], the collision mitigation braking system slammed on the car brakes without warning. There were zero objects in front of us and fortunately no one behind us. If we had been on the freeway, or if another vehicle had been following us, the incident could have resulted in accident and/or injury. Our safety continues to be at-ri... Read more
Incident date: Apr 8, 2025
Accident happened April 8th and Drivers airbag system failed me during my accident. Passenger bags went off top and bottom but the drivers foot bag went off also but the one in the steering wheel did not go off . Resulting in neck and head injuries. Car has only been inspected by our insurance claims adjuster. No warning lights on the dash and car has always been well taken care of regarding any ... Read more
Crash
3 injured
Incident date: Apr 12, 2022
shortly after purchasing the car (06/2024) while driving (regardless of the weather or temperature, whether it’s day, night, hot, cold, etc) all of my dash warning lights come on, complete ADAS system malfunction. it shows a code for my front camera through the kia connect app and says it’s chasis related. i have taken my car in multiple times for this and i still leave with it the same day ho... Read more
Incident date: Apr 12, 2022
shortly after purchasing the car (06/2024) while driving (regardless of the weather or temperature, whether it’s day, night, hot, cold, etc) all of my dash warning lights come on, complete ADAS system malfunction. it shows a code for my front camera through the kia connect app and says it’s chasis related. i have taken my car in multiple times for this and i still leave with it the same day ho... Read more
Incident date: Apr 12, 2022
There is a horrible glare on the windshield during sunny conditions that reflects the slatted dash lines onto the windshield. It is incredibly hard to see during certain times of the day.
Incident date: Jan 10, 2025
Transmission failed. Low mileage on car.
Incident date: Jan 10, 2025
The infotainment system goes dark intermittently without warning. The screen blinks, showing the "Brightness" feature. Dangerous as using this system to navigate on the highway. I cannot find a TSB or recall for this problem?
Incident date: Jan 10, 2025
Was driving and the power steering went out, cannot turn the steering wheel causing extreme danger to my family in the car and others driving as I could not turn to get off the road. Huge Hazard.
Incident date: Mar 1, 2025
Auto Idle Stop (AIS) system. had many of the other same symptoms that people reported. our car would go into idle mode and then it would not restart. I would have to turn the car off I tried to do various things just to get it started again. this happened one time was the exited the highway and also happened coming out of a car wash location. I took it to Honda and they said because of the idle s... Read more
Incident date: Oct 16, 2024
Got into my car started it and the back window burst I might add it was not to cold out but the rear window wiper was on due to the rain sensor
1 injured
Incident date: Apr 3, 2025
No accident happened. I purchased a motorhome had two new tires steering tires 315 8022 five size tires when they hot driving is a tremendous shake to the front end and I’ve had it back to the tire company and nobody seems to want to do anything to help me? I think it’s a bad safety issue you could lose control of the motorhome. It’s 45 foot And the brand of the tire is. Yokohama I have fil... Read more
Incident date: Apr 3, 2025
Passenger rear tire failed while driving on the highway. Outside sidewall became detached from the rest of the tire.
Incident date: Apr 3, 2025
Passenger rear tire failed while driving on the highway. Outside sidewall became detached from the rest of the tire.
Incident date: Apr 3, 2025
Was stopped at traffic light. Start Stop system was engaged. Engine turned off as normal. When I took my foot off the brake the engine did not engage and the Eyesight warning light came on that the Eyesight system was not functioning. Put the car in park and engaged the ignition button and the engine started. Turned off the Start Stop system and the car functioned normally after that. Have read po... Read more
Incident date: Apr 3, 2025
While driving down a curving mountain highway above 70 mph, the gauge cluster displayed “shift to park” or “shift to drive” I don’t recall exactly. The transmission then downshifted dramatically, perhaps into 3rd gear, then the motor shut off.Thankfully, I successfully merged through heavy traffic to the narrow shoulder but the truck would not restart. After over 30 minutes of attempt... Read more
Incident date: Feb 22, 2025
Fuel injectors have failed on this car 2x before it has hit 120k miles. First was at 50k ish. Honda will not acknowledge this as an issue, even though it is an extremely common issue with all of the 1.5L engines on civics, accords and their other cars in this engine type. My mechanic has checked the service records and the most common issue with these cars, and this is a super common issue, alwa... Read more
Incident date: Apr 11, 2025
Purchased a 2020 Palisade in March of 2024 with 76k miles on it. Asked the dealership we bought it from to look at the transmission after a week of owning the car, they said it was fine. I took it to Hallmark Hyundai dealership on 9/26/24 and they would not look at it until i had the transmission fluid flushed this was at 88430 miles. It was barely making it up a hill, we had the gas pedal to the... Read more
Incident date: Apr 11, 2025
American Lease and Management (AL) company acquired fleet of Fisker Ocean vehicles with a commitment to push Software Updates Over The Air (OTA) to all the Fisker Ocean Vehicles sold by Fisker. AL pushed the update to software on Fisker vehicles (including mine) very irresponsibly and as a result my vehicle is undrivable (Bricked). AL is very hard to reach, their phone number don't work. For me ... Read more
Incident date: Apr 1, 2025
Transmission abruptly shifted down from high gear to low gear causing it to lock up at a fast speed. My son hit his chest on steering wheel bc it was so abrupt
Incident date: Apr 1, 2025
Transmission abruptly shifted down from high gear to low gear causing it to lock up at a fast speed. My son hit his chest on steering wheel bc it was so abrupt
Incident date: Dec 28, 2024
See attached document for complaint.
Incident date: Dec 28, 2024
Transmission from the original factory failed on it. I was driving when the engine check engine light came on and my car started ringing at me to get it serviced. I got the transmission replaced and not even 2 days later a brand new transmission failed yet again. This time the transmission (new) was revving up and down while driving at a consistent speed for a few minutes. Then my car started slip... Read more
Incident date: Dec 28, 2024
The contact owns a 2016 Toyota Rav4. The contact received a notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had no... Read more
Incident date: Jul 12, 2023
While stopped at a red light I thought a car was rolling back into me. I took my brain a hot second to realize maybe I was rolling forward into him? But no, I told myself, my foot was on the brake and was pushing as hard as I could once I thought it was me (yep, should have hit the parking brake, but it all happened super-fast). I rolled into him, the light turned green and he pulled ahead, I go... Read more
Crash
Incident date: Jul 12, 2023
Was driving to work on April 11,2025. Engine stopped working after stopping at red light, all lights on dash came on-causing me to have to push the car from a main road into a business in order to not impede traffic or get hit. Had to have it towed to a body shop. Waiting to see what is wrong with the car, will update with more information as I have it.
Incident date: Jul 12, 2023
Was driving to work on April 11,2025. Engine stopped working after stopping at red light, all lights on dash came on-causing me to have to push the car from a main road into a business in order to not impede traffic or get hit. Had to have it towed to a body shop. Waiting to see what is wrong with the car, will update with more information as I have it.