Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: May 16, 2025
recall 24v-608 open for extended period and no remedy available from BMW yet
Incident date: May 8, 2025
Gas pedal would not engage after I rolled through a stop sign leaving me in the middle of a intersection. Causing a accident
Crash
Incident date: Apr 14, 2025
My vehicle was affected by Recall 272 and in December 2024 only the software for the ICCU was updated. Now the ICCU is bad and Hyundai wants to give the run around and say that my vehicle wasn't affected by the recall. It clearly was and they need to make it right. My car is currently sitting at the dealership that I bought it from and I feel like they are not trying to do anything to help. I have... Read more
Incident date: Mar 8, 2025
About a month ago I noticed my backup camera had gotten dark. I didn’t worry much about it until it started glitching a couple days ago. I gave it a couple of days thinking it would go away but it hasn’t. It either glitches with lines through it, it freezes, or goes black altogether. I then did some research on it finding that there have been recalls on the 2021 nissan altima model cameras, ju... Read more
Incident date: Mar 8, 2025
Since the BRAND NEW PURCHASE after ordering our 2022 Bronco Sport, as you REVERSE, BACK UP, it makes a LOUD METAL to METAL rubbing noise to be heard 50 to 100 YARDS away. Anytime especially mornings & mid-day it is so LOUD. Ford dealers are tired of me coming in complaining about the NOISE as they tell me FORD IS AWARE! FORD IS AWARE! They tell me Please stop asking about this 3 YEAR OLD problem a... Read more
Incident date: Mar 8, 2025
3rd row seat headrest will not stay up. This is a problem with 2021 and some 2022 suburbans Dealer is charging me to replace it. This is a safety issue that should be apart of the original recall # N2022316750
Incident date: Apr 28, 2025
Gas is getting into the crankcase because the GDI Fuel pump is faulty and is causing check engine light and the stability Trax light and caused the reduce engine power light and shuts engine off
Incident date: Apr 28, 2025
Coolant bypass valve. Code is P2681, part will fail and vehicle will consistently display a Engine Maintenance Required Visit Your Dealer on the MID. Dealerships will try and charge 500+ to repair it when the part is under 100+. Problem started to appear since end of March. It's May 15th as of this report. Upon using an OBD tool this is the following message: "STATUS CONFIRMED / PENDING - ENGINE C... Read more
Incident date: Apr 28, 2025
as of 3/25/2025, Started having sudden intermittent power steering loss along with, 'service power steering' code. I haven't been able to use the truck due to being unsafe. I am on call all month and will have to tow it to dealership afterwards. I see that there was a recall way back in 2019. It's nice that you want to know if a dealership can confirm the problem. So far, when I tack this trjck or... Read more
Incident date: May 15, 2025
Hello, it seems that my vehicle is having a whirling noise when accelerating at different RPMs. When I researched, it isn’t an isolated incident because many others online are experiencing the same issue with most of them being told that the transmission must be replaced. And further investigation, I found that the issue could be the trans axle assembly component which can cause issues if not re... Read more
Incident date: May 15, 2025
Power Steering fail. Went to a doctor's appointment, when leaving I start backing up to leave the parking spot and the power steering was too hard, stiff & very difficult to turn end so end up pulling back into the parking spot. Turn OFF the vehicle then open the hood, inspect the hood and under the car, check fuses and everything was fine. No warning light or anything in the dashboard. Turn ON th... Read more
Incident date: May 15, 2025
The contact owned a 2012 Toyota Tacoma. The contact stated that while his son was driving 40 MPH, the rear driver-side wheel rim detached. The traction control and ABS warning lights were illuminated. The vehicle veered to the right, accelerated independently, and went up the embankment, hit a tree, and accelerated independently down the embankment when the vehicle flipped on the passenger side, ... Read more
Crash
Incident date: May 2, 2025
Power train or speed control. The transmission acts up and it’s a common problem in this model and it’s almost caused an accident and I haven’t had a reliable source of transportation since this issue arose.
Incident date: Apr 30, 2025
The trim around the back driver side window fell off at some point. Safety was not put at risk. The product has not been inspected or confirmed and no warnings about the issue. I do know that other models have recalls for the same issue, but my car is not covered under that recall.
Incident date: May 14, 2025
Daytime running lights have burned out separately but does not have a bulb replacement solution. The entire headlight has to be replaced causing a safety issue in daytime visibility and price gouging from Ford Motor Company.
Incident date: May 8, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not... Read more
Incident date: May 9, 2025
There was a bulge showing near the front of the camper, dealer inspected and said there is frame flex, possibly broken welds on the frame, which is a common problem with the lippert manufactured frames. Model years directly before this year(2022) were recalled for the same problem. This seems to be a common issue for 2022 models as well but there still is no safety recall despite the inherent risk... Read more
Incident date: May 9, 2025
The Honda Infotainment system, does not respond to touch, and randomly changes screens as if someone is pushing buttons. It randomly switches to the phone, contacts, music, Bluetooth connection, and navigation. When using navigation it moves the map and brings up routes. This can cause significant distractions to the driver. Multiple individuals have reported this issue to the dealer.
Incident date: May 9, 2025
Headlight on passenger side is no longer working causing unsafe visibility issues. While under warranty, the car was taken in for service at a Kia dealership twice for the same problem but during this time frame, the headlight issue was only occurring intermittently. Both times no repair or replacement was made and I was told the headlight was fine. The headlight ended up experiencing complete fa... Read more
NISSAN
ROGUE SPORT
(2020) - SUSPENSION
May 14, 2025
Incident date: May 9, 2025
Rackandpinon replacement was also the upper and lower ball joints my steering is still giving me problems and I feel like it’s asafty concern because if I’m going down the highway I could loose control I have some receipts for what my mechanic replaced I called Toyota and they told me that it was to late to fix anything and that I would have to deal with it I never received a notice in the mai... Read more
Crash
Incident date: May 5, 2025
The contact owns a 2024 Buick Envista. The contact stated that while at a stoplight, the vehicle shut off unintendedly. Additionally, while driving at an undisclosed speed and accelerating, the vehicle stalled. The contact stated that the instrument cluster screen was blank. There were no warning lights illuminated. The vehicle was towed to the local dealer, and the contact was informed that there... Read more
Incident date: May 6, 2025
The contact owns a 2013 Kia Soul. The contact stated that while his son was driving at an undisclosed speed, the steering wheel was making an abnormal clicking sound. Additionally, while driving 65 MPH, the steering wheel tuned left and right with a loud clicking sound. The contact also stated that the vehicle was consuming an excessive amount of oil. The check engine warning light was illuminated... Read more
Incident date: May 14, 2025
When letting off the gas and coasting to turn on a road around 10 mph, vehicle motor shut off and lost power steering control. Vehicle alerted to place vehicle in park, press break and push start button. Vehicle started back with no issues. Reported to dealer, dealer picked up and stated they could not find any issues and returned to me. Following day while going to work vehicle again shut off whe... Read more
Incident date: May 14, 2025
Tail gate opens and shut by its self while I’m going down the road have dropped a couple things out and lost them could have been worse if some one hit by jack that fell out
Incident date: Dec 15, 2024
Multiple cylinders miss fire, Camshaft 1 position slow responding. cylinder2, 4, and 6 repeatedly misfire. Passenger side engine is making excessive noise. This is the information given to me by Van Horn jeep mechanic. also confirmed by advanced auto. Advanced auto stated this is the 3rd jeep they have had in their shop recently to replace a faulty Camshaft. My Jeep only has 66024 hwy miles. Vin ... Read more
Incident date: Apr 26, 2025
The camera is faulty and I've brought it in once early on and the dealer said a wire needed to be tightened. It happened again and they said no such loose wire this time. The code says camera needs to be replaced. I don't even have 100k miles on this car and it's going bad. Faulty part and I know this is happening a lot.
Incident date: Apr 26, 2025
The camera is faulty and I've brought it in once early on and the dealer said a wire needed to be tightened. It happened again and they said no such loose wire this time. The code says camera needs to be replaced. I don't even have 100k miles on this car and it's going bad. Faulty part and I know this is happening a lot.
Incident date: Apr 26, 2025
The vehicle would stop accelerating despite still applying pressure to the gas pedal. Feeling as if no field was being allowed to flow through.
Incident date: May 13, 2025
I’m reporting a recurring safety issue with my Infiniti Q50 involving the brake, steering, and acceleration systems. While driving, I’ve experienced the brake pedal becoming unresponsive, the gas pedal not reacting, and the steering wheel locking or feeling stiff, making it extremely difficult to control the car. The most recent incident occurred today, [XXX]. I had to stop driving immediatel... Read more
Incident date: May 13, 2025
Shuddering when driving. Erratic shifting and downshifting.
Incident date: May 11, 2025
The recall preventing me from fast charging and using my car as intended was supposed to be fixed by now! I would like a buyback by Nissan since they can't reach a resolution.
Incident date: May 8, 2025
My 2016 Nissan Sentra SV has had two complete CVT transmission failures. I purchased the vehicle used with somewhere between 30,000 - 40,000 miles. The transmission failed shortly after, and was replaced under warranty. Now, at 139,447 miles, the replacement transmission has also failed less than 70,000 miles later. The car lost acceleration and came to a complete halt while driving, stopping on t... Read more
Incident date: Oct 15, 2024
I was using full self driving (FSD) and there was no one directly in front of me and thankfully no one behind me when it engaged its emergency brakes and came to an abrupt stop for no reason.
Incident date: May 2, 2025
10 speed transmission valve body failed with 14k miles which resulted in inability to accelerate/shift and the car would not shift into reverse. After researching this appears to be a very common problem experienced by owners of other GM vehicles with the same 10 speed transmission.
Incident date: Apr 25, 2025
Front brakes squeal when the ceramic brake pads are engaged against the rotors. Gurgling and grinding noises behind the steering wheel and behind the brake pedal indicative of brake line issues. Brake lines not bled correctly, air in brake lines, or issues with the brake booster or pressure switch systems. Front brake issues occur the most in reverse during initial startup, when driving at a lo... Read more
Incident date: Apr 7, 2024
The contact owns a 2014 BMW X5. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The contact stated that after several attempts the vehicle started and driven to a service center where the battery was replaced; however, the contact became aware that the battery was draining abnormally... Read more
Incident date: Oct 15, 2024
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving 55-60 MPH, the vehicle made an abnormally loud grinding sound, jerked, and then stalled. The contact's husband was able to pull over to the side of the road. The ESC warning light was illuminated. The vehicle towed to the dealer, where it was diagnosed with a misfire in cylinder #1. The dealer determined that the dr... Read more
Incident date: May 13, 2025
The contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving at various speeds and at night, the headlights independently turned off. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that the lighting control module needed to be replaced. The vehicle was not repaired. The mechanic advised the contact of NHTSA Campaign Number... Read more
Incident date: Apr 24, 2025
Gear Shifter stuck in D with amber light blinking constantly. At the same time, the Amber Wrench symbol appeared on the dash, with "Service vehicle soon" warning message. This indicates a Powertrain malfunction/Reduced Power issue. Vehicle towed to nearest Ford dealer (Scenic Ford, Mount Airy, NC) with about 225 miles on odometer. I purchased this new '24 Lightning Lariat [XXX] online, and picked ... Read more
NISSAN
PATHFINDER
(2019) - SUSPENSION
May 12, 2025
Incident date: Apr 7, 2025
Electrical system is currently failing. I was informed that I need a PDC wiring kit to replace the fuse box and the entire vehicle must be rewired. USB Charging ports DO NOT WORK. Cigarette lighter ports to charge cellular devices do not work. Every time the service department at the dealership fixed a component to repair the radio a fuse was blown in another area of the vehicle in 2024. Currentl... Read more
Incident date: Nov 29, 2024
The car has turned off at idle and at low speeds, almost causing accidents and to be rear ended in busy streets and during stop and go traffic on the highway. After numerous mechanic diagnostics at both Volkswagen Dealership service departments and third party mechanic shops, no one seems to be able to give me an answer or condition to what is causing the problem. With no error codes being brought... Read more
Crash
Incident date: May 12, 2025
The car has turned off at idle and at low speeds, almost causing accidents and to be rear ended in busy streets and during stop and go traffic on the highway. After numerous mechanic diagnostics at both Volkswagen Dealership service departments and third party mechanic shops, no one seems to be able to give me an answer or condition to what is causing the problem. With no error codes being brought... Read more
Crash
Incident date: Apr 5, 2019
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at an undisclosed speed, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The con... Read more
Incident date: Apr 17, 2025
The contact owns a 2006 Volkswagen Passat. The contact stated while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed and determined that the fuel pump module had failed and needed to be replaced. The vehicle was repaired. The contact later received ... Read more
Incident date: May 12, 2016
To Whom It May Concern, I am writing to formally file a complaint regarding ongoing and persistent issues with my 2020 Chevrolet Blazer. The vehicle has exhibited repeated problems that I believe may indicate a broader safety or mechanical defect, and I am requesting that the NHTSA investigate these concerns further. Since purchasing the vehicle, I have experienced the check engine light turning... Read more
Incident date: Apr 26, 2025
There is a water accumulation problem in the doors. This could potentially cause some rot from the inside out causing electrical to fail or metal to rust and cause the affected door(s) to not open correctly. No warning lights came on or anything on the dashboard.
Incident date: May 12, 2017
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames an... Read more
Fire
Incident date: May 12, 2017
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames an... Read more
Fire
Incident date: May 12, 2017
Upon attempting to leave campground at approximately 10am on April 19, 2025, unplugged electrical from RV and switched over to gas. The Norcold refrigerator caught fire within minutes of the switch over (apparently in the amount of time it took the gas to travel from the tanks to the fridge). Fortunately, I was able to disconnect the gas hoses from the tanks immediately upon noticing the flames an... Read more
Fire
Incident date: Apr 14, 2025
Ball Bearings upon purchase, was not able to drive off the lot. Sensors malfunctioning creating horn honking each day at a specific time Module currently needs replacement on new vehicle. Entire vehicle shut down without power. Passenger side blind spot in side mirror. Unable to see cars and blindspot sensor does not register vehicle. Is this due to the vehicle load or height? or the fact that the... Read more