Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Jan 29, 2025
Smoke started coming from the hood. I opened the hood and the engine had caught fire
Fire
Incident date: Jan 27, 2025
The contact owns a 2020 Honda Accord. The contact stated while driving at various speeds, the vehicle lost motive power. The check engine warning light and other unknown warning lights were illuminated. Additionally, messages indicating an emission and TPMS failure, and other unknown messages were displayed. The contact was able to pull over to the side of the road. The vehicle was able to be rest... Read more
Incident date: Jan 27, 2025
The contact owns a 2020 Honda Accord. The contact stated while driving at various speeds, the vehicle lost motive power. The check engine warning light and other unknown warning lights were illuminated. Additionally, messages indicating an emission and TPMS failure, and other unknown messages were displayed. The contact was able to pull over to the side of the road. The vehicle was able to be rest... Read more
Incident date: Jan 29, 2025
Uconnect radio screen is delaminating causing back up camera to malfunction as camera changes from bed to back camera view while using the camera for safe backing up impossible. Also while driving unit makes calls both emergency and personal calls and my subscription for sirius xm is useless.
Incident date: Jan 19, 2025
The contact owns a 2023 Chevrolet Colorado. The contact stated while driving at an undisclosed speed, the heater did not function as intended. The vehicle was driven to the residence. The contact checked the fluids and noticed that the oil dipstick was completely dry. In addition, the contact investigated and noticed that the oil had leaked all over the surface of the oil pan. The contact stated t... Read more
Incident date: Jan 19, 2025
I selected other at this issue caused more the 3 items to fail. While driving the truck pretty much every light on the dash would come on, I would lose power steering, speedometer (both digital and analog), all gauges would malfunction, turn signals would not work and pretty much anything electronic would not function properly. At one point, this happened while driving on the interstate using cr... Read more
Incident date: Jan 22, 2025
We have had several times where we are on highway and our truck like slams on the brakes causing us to lose control. It was a recall on it and GMC fixed it and within the same week of them fixing it it happened 3 times back to back. Making my truck to force another car to steer out of my way and actually went off the highway. Thank god it was just dirt snd he didn’t get hurt or anything. But I a... Read more
Incident date: Jan 21, 2025
ABS system is lighting up on the dash clusters. Have the problem checked by the dealer in November and they are unable to make repairs until inspectors make approve the part.
Incident date: Jan 21, 2025
The contact owns a 2015 Cadillac SRX. The contact stated that while operating the vehicle at night, the front headlights were extremely dim, causing a visibility hazard for the driver. The cause of the failure was not yet determined. The contact stated that the front headlamp assemblies were previously replaced due to the same failure; however, the failure reoccurred. The local dealer was notified... Read more
Incident date: Jan 21, 2025
The vehicle won't start all the dashboard lights come on but the truck will not start I got a warning alarm message that the CBI has a malfunction .
Incident date: Jul 1, 2022
Me my wife and our dogs were driving from California to Las Vegas when we experience loss of power in the engine we managed to Coast downhill to State Line Nevada and got to the off ramp and then had to push the car to the nearest gas station it was towed the next day to Centennial Hyundai in Las Vegas, case # [XXX] this happened while on vacation just before Christmas they were not able to look a... Read more
Incident date: Jan 28, 2025
I had just left my home and got up to about 20-25 MPH when my Jeep Wrangler Willy’s 4XE suddenly and abruptly came to a full stop causing the tires to lock up as well and screech to a stop then it shut down and I had to restart it. It jolted my upper body and head forward and could’ve been much more dangerous if I were on a busy road or if anyone were driving behind me. I took it to my local d... Read more
Incident date: Jan 28, 2025
I had just left my home and got up to about 20-25 MPH when my Jeep Wrangler Willy’s 4XE suddenly and abruptly came to a full stop causing the tires to lock up as well and screech to a stop then it shut down and I had to restart it. It jolted my upper body and head forward and could’ve been much more dangerous if I were on a busy road or if anyone were driving behind me. I took it to my local d... Read more
Incident date: Jan 28, 2025
Started having problems within first two months of purchase, bought new in April 24. Charge ports stopped working. Also reported to dealer electric burn smell. Hesitate to start/stop with push button. Feels like loses power while driving. Rpms revs unexpectedly. Almost wrecked a few times due to this. Happens during continuous driving, not stop and go traffic. Sometimes when put in park, it will j... Read more
Incident date: Oct 10, 2024
2019 discovery sport. The turbo charger suddenly failed at 62,000 miles. No prior warning before losing power and loud whining noise began lucky to get to the side of the freeway safely. I Had the turbo charger replaced with new OEM parts by authorized Range Rover repair facility. Cost of new turbo $3565.82 labor cost $720. Total $4285.82 After reviews of multiple complaints by others with this ... Read more
NISSAN
PATHFINDER
(2014) — ELECTRICAL SYSTEM
Jan 27, 2025
Incident date: Feb 26, 2024
The electrical system and start/stop system has went blizzark and began loosing power going in and out of limp mode the headlights no longer work on one side and high beam isn't bright anymore I've replaced the auxiliary battery and the normal battery has begun to short circuit and cannot decide if it's full charged or down to 8volts when their began happening it was during a rainstorm and I was ... Read more
NISSAN
PATHFINDER
(2014) — UNKNOWN OR OTHER
Jan 27, 2025
Incident date: Feb 26, 2024
THE BACK WINDOW OF THE RDX RANDOMLY SHATTERED. I HAD JUST FINISHED PUMPING GAS, CLOSED THE DOOR, AND THE WINDOW SHATTERED. I HAD TO DRIVE HOME WITH A HOLE IN MY BACK WINDOW WITH GLASS FALLING AS I DROVE. I TOOK IT TO THE DEALER AND WAS TOLD BECAUSE MY CAR'S WARRANTY HAD EXPIRED, I HAD TO PAY $1200, AND I HAD TO WAIT SIX DAYS BEFORE IT COULD BE FIXED. HOWEVER, I WAS TOLD THIS IS A MANUFACTURER ... Read more
Incident date: Jun 1, 2024
Unknown or auto stop-start On two occasions when I stopped at a red light (auto stop-start activated) the car stalled out when I hit the gas. There was a warning message that alerted on the dash as well as flashing lights and beeping. The only way to restart my car was to put it in park, turn it off, then turn it back on. These were both at heavily used intersections and I had to use my emergency ... Read more
Incident date: Jan 26, 2025
My wife was driving my truck and the gear light came on the dash. The truck went into limp mode in the middle of traffic and about caused her to get hit from behind. I took the truck to Long Lewis Ford in Prattville Alabama and was told that I was a year out of warranty for the recall that is on the transmission for my truck. Ford knows they had issues with 2013 F150's but now they do not want ... Read more
Incident date: Dec 15, 2024
The contact owns a 2022 Ford Escape. The contact stated while driving 65 MPH on a high windy day, the vehicle failed to resist the wind, was being pushed, and nearly became uncontrollable. The contact stated that the failure recurred while driving on a high windy day, and the contact felt that the vehicle was hydroplaning. The contact stated that the failure had recurred while driving on a bridge.... Read more
Incident date: Dec 15, 2024
Occasionally after indicating and making a right turn, the turn signal stalk will snap back far enough to cause the left turn signal to be enabled for three flashes (i.e. "lane change" mode). This has happened to me at least a dozen times since I've owned this car, and as far as I can tell, only happens after right turns.
Incident date: Jan 24, 2025
The contact owns a 2021 Ford Explorer. The contact stated that while driving 80 MPH, the power train warning light illuminated, and the vehicle stalled. The contact was able to exit the highway and the contact was able to pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the vehicle operated as needed. The contact stated that the failure had be... Read more
Incident date: Jan 10, 2024
Consistently this vehicle experiences a hesitation to accelerate from a stop or rolling stop such as a stop sign or at a round about type intersection. When this occurs there may be up to a 2 second delay from when I press the accelerator to when the vehicle moves and once it does begin to move it will jump forward rapidly. I have had several near miss collisions upon entering round abouts when ... Read more
Incident date: Jan 20, 2025
Malfunctioning on and off on the display screen. My battery went dead after 11 months. Cause? It started over a year ago, but I called Mazda and they said there were no recalls at that time. Are there any now to date? Thank you for your time.
Incident date: Jan 20, 2025
A warning message "Engine Maintenance Require Visit Your Dealer" appeared on my vehicle dashboard screen on approximately May 22, 2024. I googled and looked up on Facebook group and many other owners shared their experiences who encountered the exact issue with the Engine coolant bypass valve, and it requires a replacement, or else it could overheat and cause damages to the engine. Those owners wh... Read more
Incident date: Jan 20, 2025
I pulled up to a stoplight that was on a hill and tried to put on the brake. The brake pedal was highly resistant and wouldn’t let me push down fully. At that moment, all of the warning lights on the dashboard turned on. When the light turned green, I tried to hit the gas pedal but the car wouldn’t move forward. The car started rolling backward and I almost collided with the car behind me. I h... Read more
Incident date: Jan 1, 2025
My Uconnect screen has distortion and can't view rear camera when backing up. I feel this is a safety feature that many people are having since I see people trying to repair on the Interweb. I feel manufacturers should cover anything safety for an extended period compared to regular warranty items. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.... Read more
Incident date: Jan 1, 2025
Battery failed on the drivers side. The 12 volt outlets quit working except after driving down the road for a while. They all the sudden started working. Went to Auto Zone the battery tested bad. When replacing the batteries the one on the driver side that failed had less weight then the one on the passanger side even tho they were the same battery make and model
Incident date: Jan 1, 2025
When I connect an OBD 2 meter. It cannot read the powertrain and it’s not the first time that I haven’t been able to diagnosed the car. I’ve taken it to a dealership. I’ve been used scan tools from a dealership and mechanics shop. The powertrain isn’t readable it spiders when I drive as in like it feels like the transmission is skipping or going out. It stopped while I was driving by its... Read more
Incident date: Dec 23, 2023
Lifter failure resulting in a bent pushrod, camshaft, and piston damage. The engine was very dirty like the oil changes were neglected. I always changed the oil in 5,000 mile increments or less depending on driving conditions. The owners manual and oil filler specifies Mobil 1 5W30 oil. When I was working I always had the shop next door change the oil with Mobil 1. After I retired in 2019, I ... Read more
Incident date: Dec 23, 2023
The recall is almost 6 months old. This vehicle is used as a rental, and it can’t be rented out until something is fixed.
Incident date: Jan 25, 2025
The fuel hose on the right hand side of the vehicle is leaking onto my engine. You can easily see this leak and smell it when unlocking the car in the morning. It is dangerous and could easily result in a fire.
Incident date: Nov 1, 2024
I own a 2001 Toyota Sequoia SR5, which I purchased new in Colorado and moved to Virginia in 2004. I received a Toyota Limited Service Campaign Program notice in 2013 about excessive corrosion on the frame. Alexandria Toyota inspected the vehicle and applied a Corrosion-Resistant Compound to the frame. They also replaced the spare tire carrier assembly due to rusting. Over the years, I've had mech... Read more
Incident date: Jan 25, 2025
My 2017 has experienced multiple loss of power events( two on the highway!). The vehicle’s transmission will disengage and I will have to coast to the side of the road. My ignition is still on but have been told previously that my PTU needs replacing. I will have the amber service transmission light illuminated but only after having transmission disengage. This power failure is a extremely serio... Read more
Incident date: Jan 25, 2025
My 2017 has experienced multiple loss of power events( two on the highway!). The vehicle’s transmission will disengage and I will have to coast to the side of the road. My ignition is still on but have been told previously that my PTU needs replacing. I will have the amber service transmission light illuminated but only after having transmission disengage. This power failure is a extremely serio... Read more
Incident date: Jan 25, 2025
There car chugs and stops . i have had this checked multiple times sensors changed and no solution . check engine light initiated and car stops - very dangerous issue while i'm on highway
Incident date: Oct 18, 2024
On 12/24/24 my truck went into limp mode with the notification of “reduced acceleration” nearly causing an accident. Luckily I was able to get off the road to safety. The truck wouldn’t go in reverse or fully accelerate. I had the truck towed to the dealership. The dealership informed me it was the Valve Body in my transmission. They mentioned they have 4 other trucks with the exact same iss... Read more
Incident date: Oct 18, 2024
I purchased a vehicle from superstar motorz on Portland, Oregon on 1/12/25 and was not adviced the vehicle did not have working airbags and the vehicle is now at a Chevy service in Puyallup, WA. The vehicle does not have functioning air bags. I was advised by the repair facility that in the event of an accident neither of the airbags will deploy. I sent the dealership a formal email asking for a ... Read more
Incident date: Oct 18, 2024
I’ve read other other complaints about this make/ model car and my car does ALL of those things. First the acceleration at Rand times my car will not accelerate whether it be pulling out of a parking space, sitting at a red light, making a turn etc. have took to a mechanic because this issue and my check engine light was on due to the mass air flow sensor or filter got that fixed and car still ... Read more
Incident date: Jan 24, 2025
2024 - Toyota Sienna Woodland Edition - Purchased Oct 3, 2024. When you park the vehicle and put the vehicle in Park, the vehicle thinks that it is park. However, when you come back and start the vehicle, the vehicle again things it is in park, HOWEVER, you are not able to open the power side doors or the rear tailgate using the overhead open button, or using the remote. The vehicle thinks that i... Read more
Incident date: Jan 24, 2025
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated while driving 40 MPH on the highway, the vehicle failed to stop as intended while depressing the brake pedal due to traffic. The contact was rear-ended and pushed into the vehicle in front. The contact depressed the parking brake and merged to the side of the road. The air bags were not deployed. The contact suffered no injuries.... Read more
Crash
Incident date: Dec 28, 2024
The contact owns a 2017 Ford Escape. The contact stated that while driving 30 MPH, the vehicle started to shudder. The contact stated that after releasing the accelerator pedal the vehicle to respond normally. No warning light was illuminated. The contact stated that the failure persisted while driving the vehicle. The contact stated that a dealer was contacted. The vehicle was taken to the dealer... Read more
Incident date: Dec 24, 2024
The contact owns a 2021 Chrysler Pacifica. The contact stated while the vehicle was parked, the contact became aware that the rearview camera was inoperable. The contact stated that the image appeared blank. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but... Read more
Incident date: Dec 24, 2024
Vehicle fitted with optional high-performance Brembo brakes as part of the tow-n-go package. Front calipers are seized at just over 40k miles. Passenger side pads worn 1/4" more than drivers side. Luckily did not cause an accident however this seems to be a very common problem with these brakes if you google it, many similar reports. Vehicle barely 4 years old. $5k+ repair bill at a Dodge dealer f... Read more
Incident date: Jan 23, 2025
On [XXX] while on vacation out of state with my family our 2023 GMC Yukon XL Denali stalled out on [XXX]. After safely navigating through 5 o'clock traffic just outside of Atlanta, the vehicle would not turn over or even attempt to start back up. We contacted onstar for assistance and was advised to stay with the vehicle while they dispatched a tow truck. After approximately 2 hours we contacted o... Read more
Incident date: Jan 19, 2025
The water pump pulley "exploded", causing the accessory belt to fall off which drives the alternator. The pulley "shrapnel" was thrown into the cooling system and damaging the hoses causing immediate loss of coolant. The loss of electrical power due to the alternator being inoperable and the loss of cooling could have caused the vehicle to malfunction in a dangerous manner. Fortunately, the vehicl... Read more
Incident date: Nov 30, 2024
I was driving our 2021 Chevy Suburban, which had ~107,000 miles on it, at approximately 75 miles per hour. With no other indication, the low oil pressure light came on, then within two seconds I lost all power (motor shut off) and lost electronics in the car. I had to man-handle the vehicle to get it off the road without power or dash controls. Our family was stranded near the California/Nevada... Read more
Incident date: Nov 30, 2024
I was driving our 2021 Chevy Suburban, which had ~107,000 miles on it, at approximately 75 miles per hour. With no other indication, the low oil pressure light came on, then within two seconds I lost all power (motor shut off) and lost electronics in the car. I had to man-handle the vehicle to get it off the road without power or dash controls. Our family was stranded near the California/Nevada... Read more
Incident date: Dec 29, 2024
Vehicle went into limp mode (max 3rd gear and about 45mph) while entering the interstate pulling a 30' 5th wheel camper. Luckily was in a construction zone so the speed limits was posted at 55 so no one took me out. Got off the next offramp and took vehicle to Chevy dealership and they said a Control Solenoid Valve Body in the transmission failed. All parts on nationwide backorder with no approxim... Read more
Incident date: Jan 22, 2025
My name is [XXX] My vehicle cut off on me 3 times twice while stationary and once at an intersection. Found oil in engine control module due to failed cam position sensors. Oil has traveled through the engine harness to ECM causing oil to get into module and cause it to shut down but it did start back up. This is very dangerous and could cause serious injury to someone. INFORMATION REDACTED PURSU... Read more