Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Mar 21, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated the ABS alarm had activated. The dealer was contacted. The vehicle was not repaired.... Read more
Incident date: Apr 15, 2024
On 3/21/25 I was informed by Malik's Auto Repair that I need my transmission replaced after a diagnostic of my car making a vacuum noise. After researching, I found that many Nissan vehicles have been experiencing this problem. I contacted Nissan and they informed me that no recall has been made for my make and model. It is a safety issue because at any time the car could stop causing an accide... Read more
Incident date: Apr 15, 2024
On 3/21/25 I was informed by Malik's Auto Repair that I need my transmission replaced after a diagnostic of my car making a vacuum noise. After researching, I found that many Nissan vehicles have been experiencing this problem. I contacted Nissan and they informed me that no recall has been made for my make and model. It is a safety issue because at any time the car could stop causing an accide... Read more
Incident date: Apr 15, 2024
During heavy rain the HVAC system can fill with water to the point it leaks on the passenger floor. The cabin air filter is full of water and high humidity air is blown from the vents. This results in diminished defrost performance. Took truck to dealership and they could not reproduce and did not document anything.
Incident date: May 28, 2025
Rear view (back up) camera works only on and off. The screen goes black and a warning to contact the dealer shows up. It is getting more and more frequent lately. I am having a very hard time in crowded parking lots. Now it has stopped completely.
Incident date: May 23, 2025
The steering does not return to center at lower speeds. This appears to be a very common problem affecting these cars after about 40k miles due to faulty part. Repair can cost $3k. Worried that the steering could lock up and cause an accident. My wife didn't even notice until I drove her car and brought it up. Some people could be driving for years without knowing.
Incident date: May 17, 2025
I drove my vehicle to Wawa to get gas before work. As I was driving up to the pump my car shut off and would not start. I have low mileage and have kept up all routine maintenance. This could have been worse as I could have been driving on a main road or highway and the vehicle shut off completely and would not start again.
Incident date: May 27, 2025
ProContact GX-SSR CONT M 2754019 SL101H SL BSW
Incident date: Apr 15, 2025
The contact owns a 2023 Toyota Sequoia. The contact stated that while attempting to utilize the controls on the side of the driver’s seat, there was a crack in the hard plastic, and in the process, the contact sustained a minor cut on the left hand. The contact stated that medical treatment was not needed. No warning lights were illuminated. The contact also stated that the same crack had appear... Read more
1 injured
Incident date: May 24, 2025
When putting my GMC Acadia in Park and shutting off the push start ignition the alarm goes off saying it’s not in park when it is clearly in park so I have to continuously start the car and try to keep putting it in park and shut ignition off. I googled it and saw there was a recall so took it to dealership but my vin was not included. I feel my safety is at risk as my battery also went dead str... Read more
Incident date: Mar 31, 2025
November 2023 we purchased 4 new Continental PURECONTACT LS 245/45/R19 from Discount Tire in Evansville Indiana. We’ve driven almost 17,000 miles on the tires. Noticed 2 tires are splitting on the sidewall near the tread. The one I’m reporting is dangerously split (resembles a re-tread tire).
Incident date: May 14, 2025
I recently purchased this vehicle. The dash has a horrible reflection in the windshield creating some visibility issues the it is daytime especially in direct sunlight. I am worried that this hindered vision is going put drivers, pedestrians and animals at an increased risk of accidents. This is a known problem among the Equinox EV community, but I was unaware at the time of purchase.
Incident date: Sep 19, 2024
My 2019 GMC Acadia is now undergoing the same repair for at least the second time. This is the common issue known as the Shift-To-Park issue. You can read about it here - [XXX] Below are the commonly affected years: 2017 – Acadia 2018 – Acadia 2019 – several models (I own a 2019 GMC Acadia) 2020 – several models 2021 – Acadia and Traverse Despite falling into the year, make, model and... Read more
Incident date: May 22, 2025
My Model Y reversed twice in a month while in 'D' drive mode. In one incident, I was pulling my car out of the parking lot in a garage and shifted the gear stalk down multiple times to engage 'D' drive mode. Instead of moving forward, the car reversed and collided with the garage wall.
Crash
Incident date: Apr 30, 2025
The contact owns a 2022 Kia Niro. The contact stated that the Hybrid Engine alarm activated and illuminated. The contact parked the vehicle for a few hours, and when restarting the vehicle, the alarm was no longer displayed. The contact continued to drive at approximately 5 mph. When pressing the brake pedal to park, the brake pedal floored with no resistance, and the vehicle began to accelerate. ... Read more
Crash
1 injured
Incident date: Jan 1, 2025
During severe stop/go, thick, holiday traffic on I-495 (DC Beltway), during daylight hours, once AGAIN (this has happened several times before), the auto engine shutoff feature catastrophically malfunctioned, turning the car off, and simultaneously, activated the entirety of the dashboard to flash on/off, causing nearly every indicator light to come on, and then had difficulty restarting. This ha... Read more
NISSAN
PATHFINDER
(2020) - UNKNOWN OR OTHER
May 25, 2025
Incident date: Feb 14, 2025
The recall (Manufacturer Recall # 23TB13; NHTSA Recall # 23V734) has been un-repaired since 1 Nov 2023. The un-repaired recall did not cause a safety issue in this case, but I have moved to Canada and the recall has prevented me from registering and using the vehicle (it is not possible to complete the import process or register any vehicle that has an outstanding recall).
Incident date: May 20, 2025
Coolant issues, calipers needing replaced/seized but maintenance has always been up-kept and done at dealer, odor from turbo.
Incident date: May 23, 2025
A recall notice was sent on November 2024 informing us that the vehicle's high-voltage battery modules may experience a thermal overload possibly resulting in smoke or fire. In addition, we were notified that a defective high-voltage battery cell modules may overheat, increasing the risk of a fire. The recall notice indicated to contact the manufacturer, Audi, to remedy the recall. We contacted Au... Read more
Incident date: Jun 30, 2024
2020 acura mdx tech package with 31600 miles, I purchased this vehicle first owner in march of 2021 and about 3 days ago 5/22/25 I get a fault reading for collision mitigation system problem, lane keep assist problem, road departure mitigation system problem, adaptive cruse control problem and auto high-beam problem, all safety feature issues, I brought vehicle to Acura dealership and they scanned... Read more
Incident date: May 24, 2025
When I drive my car it takes time before it kicks in to drive correctly
Incident date: May 20, 2025
While driving down the interstate, my wife’s car just died in the middle of the highway, no life or lights of any kind. Luckily we got it started again and made it home. Second time it happened, the car shut off on the highway and would not restart. Had to have it towed home, tried taking it to our local Dodge dealership and they said since there’s no”active codes” they couldn’t do anyth... Read more
NISSAN
PATHFINDER
(2012) - LANE DEPARTURE: WARNING
May 24, 2025
Incident date: May 15, 2025
The forward-facing mulitpurpose camera has failed on numerous occasions. This causes failures of: Adaptive Cruise Control (ACC), Collision Mitigation System, Auto High-Beam, Road Departure Mitigation, and Lane Keeping Assist. There are numerous incidents of the same failure across most Honda models for the same issue, documented in various forums.
Incident date: May 17, 2025
Transfer case failed, awd system inoperable. Only front wheel drive when it is suppose to be awd. Vehicle is at the acura dealership getting repaired
Incident date: Sep 12, 2024
Very common problem it appears as there are several forum post from other accord owners 2013 and above that have all reported dash lights up with traction control, tire pressure, power steering, ABS and some instances Brake will illuminate on the dash board, and some have reported a combination of these lights or all of them. The culprit is a broken solder on the ABS module from my understanding ... Read more
Incident date: Mar 28, 2025
On 2 separate occasions, the forward collision warning system activated. On both occasions I was under control of the vehicle with my foot on the brake approaching a vehicle that had slowed while entering into a round about...I was approximately 10 feet from the car in front going about 6 mph. All of a sudden several warning indicators activated (audible and visual) and then out of nowhere, all fo... Read more
1 injured
Incident date: Mar 28, 2025
the power steering losses fluid the steering is hard to turn and makes noise and the fluid gets on an area that gets hot i have not had an accident yet
Incident date: Mar 28, 2025
The contact owns a 2017 GMC Acadia. The contact stated that while attempting to shift into park, the message "Shift to Park" was displayed. There was no warning light illuminated. Due to the failure, the contact was unable to turn off the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not ... Read more
Incident date: May 1, 2025
Driver side rear tail light assembly ground wire burned up and caused the tail light assembly to stop working. Replaced tail light assembly and wiring harness. This is a common failure on the jeep renegades and should be recalled due to safety.
Incident date: May 22, 2025
I was driving along [XXX] . I stopped at Walmart and shopped for about 2 hours. I was Leaving Walmart and was stopped at a red light at the exit from Walmart [XXX] and traction control light comes on and a message came up and stated traction control off and to service stability control and the vehicle loses power right at the light. I checked everything I could and dis connect the battery for abou... Read more
NISSAN
ROGUE SPORT
(2017) - ELECTRICAL SYSTEM
May 22, 2025
Incident date: May 1, 2025
Having issues with the blower motor and harness which is a known issue with this car. I can’t keep my AC working plus my defroster doesn’t work either with the issue I am having with the blower motor. The issue is ongoing
Incident date: May 1, 2024
Feels like the transmission is slipping. When I step on the gas it makes a jerking/ tugging motion like its pulling backwards and feels as though it has no power. It’s gotten progressively worse now over 10k miles and I should not have any engine problems with a new car. This happens every time I drive it. The problem is not fixing itself it’s getting worse by the day.
Incident date: May 16, 2025
I was in a car wreck and my air bags did not deploy and my seat belt did not lock. The other vehicle involved in the car accident immediately deployed its airbags. I did not ask for an ambulance because I do not know if my insurance covers it so I went personally to the emergency room after the accident.
Crash
1 injured
Incident date: May 22, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not... Read more
Incident date: May 20, 2025
The contact owns a 2022 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The dealer referred the contact to the NHTSA Hotline for further assistance. The manufacturer w... Read more
Incident date: May 9, 2025
So there was a service bulletin put out by Toyota in December 2020, about its AC repair. Well no notice was given to Toyota owners about this. Well fast forward to yesterday May 21, 2025, my mechanic told me that the AC lines to the rear were leaking and needed to be replaced as it was leaking refrigerant into the environment. Well after reading reviews and other folks problems it seems Toyota kno... Read more
Incident date: May 9, 2025
On March 4, I took my car in for the high pressure fuel pump recall and was under the impression that it was replaced. On May 7 my car caught on fire two minutes after exiting the vehicle. It was confirmed by a fire inspector that it was the high-pressure fuel pump that caused the fire. There was no warning lights or anything to give warning that the vehicle was malfunctioning. I feel I was put ... Read more
Fire
Incident date: Dec 11, 2024
Engine light would come on for a few days and than turn itself off. this occurred for about 8/9 months; however, instructed by the GM Maintenance department that if the vehicle came in and the light turned off before they got to it i would be charged for the diagnosis and no work would be performed. Engine light came on and i was able to park the vehicle / they picked it up and read it prior to... Read more
Incident date: Jun 5, 2023
I was driving about 65 MPH and was turning with the road and my Jeep started to shake violently. I just about lost control of the vehicle. I pulled over on the Interstate to check and see if I had a flat on a front tire or if the wheel was falling off of the Jeep. It was a very scary and unpleasant experience to have at 4:30 am going to work. Not sure what the problem is with the suspension or ste... Read more
NISSAN
PATHFINDER
(2017) - STEERING
May 21, 2025
Incident date: May 5, 2025
Was driving in heavy rain after about a 35 mile commute and put the car in park. After about 5 minutes of sitting in park the car turned completely off by itself for a couple of seconds and restarted. Warning message “engine stopped steering power low” popped up on dash and was visible smoke coming from under the hood with a slight burning smell. This is a first incident for the car as it has ... Read more
Incident date: May 17, 2025
while driving the vehicle goes from drive to neutural or D to N... without me changing it
NISSAN
PATHFINDER
(2014) - POWER TRAIN
May 21, 2025
Incident date: Apr 27, 2025
Transmission failed to engage after startup, and while driving will slip out like its in neutral without warning. There was a series of messages that rolled over and over as the vehicle slowed. When we first took it to have it serviced for this problem June of 2024, they optioned to flush, change the filter, and put in new transmission fluid. They could not reproduce the problem. That seemed to... Read more
Incident date: May 16, 2025
My 2015 Kia Soul is experiencing ongoing, severe oil consumption. Despite having an extended warranty for rod bearing failure (15 years/150,000 miles), my Kia dealership refuses to perform an oil consumption test because my vehicle has slightly exceeded 100,000 miles (currently at ~106,500). I brought the vehicle in multiple times for oil loss before reaching 100,000 miles, but no one informed me ... Read more
Incident date: May 16, 2025
The contact owns a 2015 Honda Civic Hybrid. The contact stated while driving at an undisclosed speed, the vehicle made an unusual sound and stalled. No warning lights were illuminated. The contact was unable to pull to the side of the road. The contact stated upon shifting to park(P), the vehicle continued to roll. The Contact engaged the parking brake. The contact stated that the vehicle failed... Read more
Incident date: May 21, 2025
The contact owns a 2016 Ford F-250. The contact stated while driving 45 MPH, the vehicle lost motive power. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed with an inoperable high-pressure fuel pump(HPFP). The dealer deter... Read more
Incident date: May 15, 2025
The 2018 Jeep Wrangler has experienced intermittent situatuion of 999,999 appearing as the mileage on the odometer. If it appears, it usually resets to the actual mileage (approximately 58,500) after a short drive. There is an open recall to address this issue for the same year Jeep Wranglers, but doesn’t include my vehicle. I have taken the car into the dealer and had them escalate the issue... Read more
Incident date: May 15, 2025
After having head gasket replaced a year ago. Coolant leaked again into cylynder 3 causing white smoke to come out of exhaust. Ford Dealer looked at car and said the engine was designed wrong... engine needed to be replaced. the headgasket replacement cost 3,000 and now new engine is 7,000
Incident date: May 15, 2025
The contact owns a 2025 GMC Yukon. The contact stated while driving at an undisclosed speed, the vehicle was vibrating abnormally, and the engine seized. No warning light was illuminated. The vehicle was restarted and taken to the dealer to be diagnosed. The contact was informed that there were metal shavings in the oil pan, causing engine failure. The contact was informed that the engine needed t... Read more
Incident date: Jun 20, 2024
I began hearing a rattling noise from my engine area recently. I made an appt with my local Radley Chevrolet dealer. It was noted by the technician that the front exhaust pipe bracket that connects the 2nd front exhaust pipe is broken and tapping against each other causing the noise concern. They listed for me to replace the front exhaust pipe that goes from under the oil pan to the catalytic conv... Read more
NISSAN
ROGUE SPORT
(2020) - SERVICE BRAKES
May 21, 2025
Incident date: May 12, 2025
The ABS module control has failed in my vehicle. This failure is a potentially safety hazard. Per research, "Honda vehicles, particularly those from 2008-2017, have experienced ABS module failures, often indicated by an illuminated ABS light." A local Honda dealership diagnosed the issue. The vehicle has not bee inspected by the manufacturer, police or insurance rep; however, the issue was diagnos... Read more