Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: May 26, 2025
The contact owns a 2005 BMW 325XI. The contact received notification of NHTSA Campaign Number: 20V018000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. Part... Read more
Incident date: May 31, 2025
The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low oil warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made awa... Read more
NISSAN
PATHFINDER
(2017) - ELECTRICAL SYSTEM
Jun 3, 2025
Incident date: Sep 1, 2024
The contact owns a 2025 BMW X3. The contact received notification of NHTSA Campaign Number: 25V202000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienc... Read more
NISSAN
PATHFINDER
(2020) - ENGINE
Jun 3, 2025
Incident date: Jun 2, 2025
Engine died suddenly at various speeds and a beeping alarm was activated along with the Malfunction Indicator (Check Engine), Engine Oil Pressure, and Charging System warning lights on the instrument panel. The instrument panel also read, "Engine off! Shift to N, then start engine”. The car must then be coasted off the road to safety. When the car was brought to a stop, the Parking Brake and Bra... Read more
Incident date: May 21, 2025
The vehicles fails to recognize it’s in park and does not shut off. Shift to park indicator turns on. Frequently have to park on incline and worried the vehicle will roll. The vehicle will not completely turn off and this has caused the steering to lock. When the vehicle finally turned off, then turned it back on we couldn’t get the steering wheel to unlock. Had to drive it with what felt like... Read more
Incident date: May 21, 2025
The vehicles fails to recognize it’s in park and does not shut off. Shift to park indicator turns on. Frequently have to park on incline and worried the vehicle will roll. The vehicle will not completely turn off and this has caused the steering to lock. When the vehicle finally turned off, then turned it back on we couldn’t get the steering wheel to unlock. Had to drive it with what felt like... Read more
Incident date: May 26, 2025
There were recalls on this vehicle. I just purchased and trying to get assistance.
Incident date: May 19, 2025
Every few months, my car receives a warning stating "Front passenger safety restraint system fault". This error noted that there are issues related to checking the front passenger seatbelt/airbag status, and that they may not work as expected. Tesla has tried to repair this 4 times on my car already, but the error keeps coming back after a few months. This is now the 5th time this is happening in ... Read more
Incident date: May 3, 2015
The engine stopped working. I was stranded on the highway and needed a tow. It was towed to a Chevrolet dealership in Alexandria MN, where it was diagnosed with a spun rear main bearing in the engine needed to be replaced. There were no warning lamps or anything prior to the engine completely shutting off and not being able to start again.
Incident date: Apr 1, 2023
Ford issued recall 24E12 for a PCM reprogramming for my 2018 Ford F-150 for an emissions issue. A dealership completed the recall on 4/15/25. Approximately one month later, check engine light comes on and dealership now says we need a new catalytic converter. Upon research, this exact issue has been happening with many others who did the reprogramming.
Incident date: Apr 1, 2023
Engine made a pop sound while getting onto the freeway. It started to slow down and then I had to pull over and stop. Took to the mechanic and he explained there was metal shavings in engine. I needed to replace the whole engine.
Incident date: Apr 1, 2023
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while his wife was exiting the vehicle, the four doors independently locked, leaving a child locked inside the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 8,5... Read more
Incident date: Dec 5, 2022
There is a known issue on 2015 Chevy Colorado where the vehicles lose power steering. There was a recall issued by GM on 2015 Colorado. I contacted GM to inform them that I believe the same issue extends to 2016 Colorado as my vehicle is experiencing the same issue. I purchased my vehicle in October 2015 so its one for the first 2016 Colorado vehicles built. I lose power steering while driving... Read more
NISSAN
PATHFINDER
(2024) - ELECTRICAL SYSTEM
Jun 2, 2025
Incident date: Nov 28, 2024
Throttle Body Failure. Availiable for inspection upon request. This faulty part, a Mikuni 55mm throttle body, which came OEM with my 2023 Harley-Davidson Milwaukee 8 Streetglide FLHX placed me and my Wife in harms way by shutting down the engine rpm while trying to make a left turn on a motorcyle which a rider uses to compensate for the lean needed with turning. Upon restart the engine would not s... Read more
NISSAN
PATHFINDER
(2024) - FUEL/PROPULSION SYSTEM
Jun 2, 2025
Incident date: Nov 28, 2024
Throttle Body Failure. Availiable for inspection upon request. This faulty part, a Mikuni 55mm throttle body, which came OEM with my 2023 Harley-Davidson Milwaukee 8 Streetglide FLHX placed me and my Wife in harms way by shutting down the engine rpm while trying to make a left turn on a motorcyle which a rider uses to compensate for the lean needed with turning. Upon restart the engine would not s... Read more
Incident date: May 11, 2025
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 24V635000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had n... Read more
Incident date: May 11, 2025
The contact's grandson owns a 2018 Ford Escape. The contact was informed by his grandson that the engine was misfiring significantly. The contact's relative, who was a mechanic at a Ford dealer arrived at the residence and diagnosed the vehicle with DTC: PO302 and PO316. The mechanic determined that there was coolant intrusion in the engine, and the engine block needed to be replaced. The vehicle ... Read more
Incident date: Jun 1, 2025
Many Bronco Sports have had this loud roaring in the rear and Ford had several patches to this issue, but none fixed the issue. Ford instructed the dealership to not attempt any more remedies to this repair until Ford had a "fix". After calling the dealership for months about the "fix" Ford was suppose have before the 4th quarter of 2024, but did not, now does not want to repair these vehicles und... Read more
Incident date: May 31, 2025
Emissions system problem/electric parking brake problem
Incident date: May 30, 2025
My car is at 47,000 miles and i started To hear a loud noise . Turns out ford says it’s the Flywheel, transmission pump, and torque converter per ford technician who completed my inspection . No warning lights came on nor was there any alerts the ford app. My 2020 Ford Fusion with approximately 48,000 miles experienced a cracked flexplate. This caused severe engine vibration, knocking sounds, an... Read more
Incident date: May 30, 2025
My car is at 47,000 miles and i started To hear a loud noise . Turns out ford says it’s the Flywheel, transmission pump, and torque converter per ford technician who completed my inspection . No warning lights came on nor was there any alerts the ford app. My 2020 Ford Fusion with approximately 48,000 miles experienced a cracked flexplate. This caused severe engine vibration, knocking sounds, an... Read more
Incident date: May 30, 2025
My car keeps losing a major amount of oil and has been doing that before the correct date or miles is due for a new oil change and then my car makes a funny noise. It has issues when I accelerate, it langs, it takes longer to get up to speed and the shifting sometimes is loud and behind, my rpm goes really high and I'm going no where at times. My air conditioner also makes a really bad humming so... Read more
Incident date: May 26, 2025
My late mother’s 2019 Hyundai Elantra (VIN: [XXX] ) was brought to Johnson Hyundai of Apex on 4/14/2025 for a known paint defect recall affecting the roof and roof rails. I was handling this vehicle as part of her estate. While the car was in the custody of their body shop, Piperformance, the windshield was cracked and replaced without my knowledge or consent. I was not informed of the damage be... Read more
Incident date: May 26, 2025
Torque converter Transmission! The whole car shudders when going from 10mph to 25/30mph. Shudder/shaking while accelerating Low mileage @ 67k miles
Incident date: Apr 28, 2025
Experienced loss of power steering, loss of brakes
Incident date: May 30, 2025
The brakes when in reverse squeal the loudest I have ever heard in a car (even those that I have had over 150K miles. The car, with only 4272 miles on it, is now doing this pretty much each time I go in reverse. Today, 5/30/2025 the dealership was able to reproduce the problem. However, they say that Toyota has not made a remedy available. This is disturbing considering it is the brakes and the no... Read more
NISSAN
ROGUE SPORT
(2019) - BACK OVER PREVENTION: WARNINGS
May 30, 2025
Incident date: Nov 1, 2023
System: The rearview camera system on my 2023 Volkswagen Tiguan failed and has not worked reliably since shortly after lease. The camera intermittently displays a black screen or fails to activate when the vehicle is placed in reverse. This issue has persisted despite normal vehicle use. The vehicle is available for inspection upon request. Safety Risk: This defect presents a serious safety risk.... Read more
NISSAN
ROGUE SPORT
(2019) - ENGINE
May 30, 2025
Incident date: Nov 1, 2023
My truck has a known recall from GMC which results in total loss of propulsion. It has not failed yet, but this is dangerous to me, my family/kids, and potentially others on the road. I have made multiple attempts to speak with GMC about the issue and also my local dealer. Neither group will provide concrete information as to when they can look at/service my truck even though there is a known re... Read more
Incident date: May 25, 2025
the transmission will not shift out of first gear
NISSAN
PATHFINDER
(2016) - ENGINE
May 30, 2025
Incident date: May 29, 2025
My 2018 Lincoln MKZ with the 2.0 Ecoboost Engine incurred premature engine failure at ONLY 40k miles. My safety as well as other drivers' safety at risk due to EcoBoost Engine in certain model year 2013-2019 Ford and Lincoln vehicles have an inherent design defect which makes them predisposed to leak coolant, including allowing the coolant to seep into the engine cylinder, which causes overheatin... Read more
NISSAN
PATHFINDER
(2016) - POWER TRAIN
May 30, 2025
Incident date: May 29, 2025
My 2018 Lincoln MKZ with the 2.0 Ecoboost Engine incurred premature engine failure at ONLY 40k miles. My safety as well as other drivers' safety at risk due to EcoBoost Engine in certain model year 2013-2019 Ford and Lincoln vehicles have an inherent design defect which makes them predisposed to leak coolant, including allowing the coolant to seep into the engine cylinder, which causes overheatin... Read more
NISSAN
ROGUE SPORT
(2019) - LANE DEPARTURE: ASSIST
May 29, 2025
Incident date: Mar 2, 2025
Driving vehicle along highway, two alerts came on from the computer. Power steering warning, System advancetrac warning. Could hardly steer the vehicle appropriately. My vehicle does not fit in the May 17, 2010, and February 28, 2012, recall as it was manufactured in 08/12 so I cannot fix this issue. The vehicle is unsafe for travel and is just 6 months after the recall making me believe it is apa... Read more
Incident date: May 25, 2025
The recall performed on this vehicle were not performed. They played a [XXX] man made him get aThe recall performed on this vehicle we’re not performed. They played a [XXX] man made him get a timing chain for Morris Cadillac. I have several receipts from the vehicle being serviced because of the faulty windshield washer heater system that was supposed to be disabled caused an electrical short ... Read more
Incident date: May 25, 2025
When I turn off the car it says required "shift to park" the car stays on and I can not exit the car it will not lock doors and it stays on.
Incident date: May 25, 2025
Safety Complaint: Misuse of Photo Enforcement Trailer in Dayton, OH The City of Dayton, OH, uses a Wanco WCTL-V photo enforcement trailer (2012, VIN: [XXX] ) on [XXX] near [XXX] to issue speeding citations without required signage, violating ORC § 4511.094 and Dayton Ordinance § 70.121(C)(3). On [XXX], I recorded: - Video driving 1,000+ ft past the unit—no signage. - On-foot video: no signs ... Read more
Incident date: May 15, 2025
SCCM Internal failure that the dealer is calling an Air Bag Clock Spring failure. Safety Recall 33B and 14B already exist for my make and year of vehicle, but do not cover my VIN. The turn signal gets stuck leading to a hazard for the operator and those around.
Incident date: May 9, 2025
Wiring in components failed resulting in non functioning cross traffic alerts and blind spot detection. Problem found by independent mechanic, ford warranty does not cover.
Incident date: Feb 28, 2025
Tire sensor key coming on after refill tire and goes on and off and this are short and I seen it in the recall that you were replaced it free of charge. I need to set up appointment to have it done.
Incident date: Jan 1, 2023
The contact owns a 2009 Saturn Aura. The contact stated that while driving at speeds of 20 MPH or slower, the power steering function failed to operate as intended. The contact stated that the loss of power steering warning light was illuminated. The contact pulled over to the side of the road and turned off and then restarted the vehicle to regain power steering functionality. The contact found i... Read more
Incident date: Mar 27, 2025
clunking/thumping noise coming from front end over speed bumps like something is loose or going to fall apart. have taken car into service few times and was told its normal, its getting worse. Online forum threads have mentioned same issue , I am afraid one of these days something going to snap and cause a breakdown or even worse terrible accident.
Incident date: Apr 21, 2025
Vehicle Make/Model/Year: 2025 Buick Avenir Component/System Involved: Infotainment Center & Display Gauge Cluster The infotainment center and digital display gauge cluster on my 2025 Buick Avenir intermittently black out either while driving or during vehicle startup. This failure causes both screens to go completely dark and remain unresponsive for several seconds before turning back on. Yes, my... Read more
Incident date: Apr 21, 2025
Seems to be a defect with the rear door saying it is ajar on the display screen also it wound lock or u lock with the key fob or PIN code. I have confirmed the door is completely shut. Defective wiring harness or something else may be the issue.
Incident date: Feb 12, 2025
While driving the vehicle started acting like it was out of gas and the transmission light came on and the car wouldn’t go or crank back up
Incident date: Feb 12, 2025
Hello, I previously wrote about this problem under ID#116588898 however i feel as though it did not explain what happened correctly. As I was backing out of my garage, I stopped my vehicle putting it in park. After putting my vehicle in reverse and looking in my mirrors I didn't see anything behind me. (a blind spot) I was on an angle. My radio was on and as I proceeded in reverse, I hit a car tha... Read more
Crash
Incident date: May 28, 2025
Gas door outside cover would not open which makes it impossible to pump gas. Dealership removed door to enable the ability to pump gas. This then disables the safety feature that keeps the van door from sliding open which a rear passenger may mistakenly open the door and the gas pump hose would be knocked off. if Dealership opens the door to the gas area, and leaves the door to the gas cover aj... Read more
Incident date: May 28, 2025
I am submitting this complaint regarding a recurring turbocharger issue in my 2017 Ford Explorer Sport (VIN: [XXX] ). In April 2024, I was forced to replace the turbocharger system at a cost of approximately $2,500. Despite the repair, my vehicle continues to have serious performance issues. Most recently, the check engine light returned, and a diagnostic scan from O’Reilly Auto Parts showed er... Read more
Incident date: May 8, 2025
When I start driving the front collision light comes on and off and then they'll stay on
Incident date: May 1, 2025
I bought my 2022 Ram 2500 brand new as a factory order. It is currently in the shop at Ron Lewis Ram in Cranberry Twp, PA to get a rear window water leak diagnosed. The dealer has told me that the rear windows frame is cracked in multiple places and wont be covered by my 8 year/125,000 mile max care warranty. I told them that it should be covered since its apparently a factory defect that caused t... Read more
Incident date: May 1, 2025
I bought my 2022 Ram 2500 brand new as a factory order. It is currently in the shop at Ron Lewis Ram in Cranberry Twp, PA to get a rear window water leak diagnosed. The dealer has told me that the rear windows frame is cracked in multiple places and wont be covered by my 8 year/125,000 mile max care warranty. I told them that it should be covered since its apparently a factory defect that caused t... Read more
Incident date: Mar 21, 2025
In October 2024, my air conditioning was blowing hot when I had just had it recharged in June 2024. I took it to vw in pasadena, ca. They noted that there was an oil leak being caused by the breather valve aka the pcv valve which was making oil leak into the ac components. It took a few visits to get this resolved as a smell was in my car that was making me feel sick afterward. Eventually it was f... Read more