Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
NISSAN
ROGUE SPORT
(2017) — POWER TRAIN
Feb 16, 2025
Incident date: Feb 16, 2025
I have more files and receipts Vehicle Information: •Make: Ford •Model: F-550 Super Duty •Year: 2020 Issue Summary: After a recall service (22E04) for powertrain and transmission software updates, the vehicle experienced a complete power failure within 40 miles, leading to a stall and loss of control, resulting in the vehicle veering into a ditch. Incident Details: •Recall Service Date:... Read more
Crash
Incident date: Feb 16, 2025
Safety issues door handle breaking issues safety noises paid extra money for water pump and fees for door handle modification
Incident date: Feb 16, 2025
While driving during a rain & snowstorm, the front windshield wiper stopped working completely all of a sudden. Adjusting the dials on the left stalk did nothing. The rear wiper worked perfectly throughout this incident. It is available for inspection. After the car was turned off and back on (of course during a stop), finally the front wiper started working again. Without the front wiper, any pr... Read more
Incident date: Feb 16, 2025
While driving car shuts down in traffic!!! Cuts off at stop signs!!! Cuts off driving up steep roads!!! Jerks and jolts forward!!! Speeds up and down while gauges fluster!!!! The car slips in and out of gear!!! My life has been in danger since I bought this car… I need the situation taken care of this car is a dear trap and a severe safety hazard!!! This car in whole was recalled I don’t know ... Read more
Incident date: Aug 20, 2020
I am writing to express my deep concerns regarding the ongoing issues that are being seen with the NHTSA recall campaign numbers 24V865000 and 24V623000.I hope this message finds you well. I am writing to formally express my concerns regarding the OTA (Over-the-Air) update process for my vehicle. The current OTA process is a disaster! The first update attempt was incomplete with only 1/3 of the up... Read more
Incident date: Aug 20, 2020
On [XXX], I was driving my 2015 RAM 1500 EcoDiesel in [XXX] when all of the sudden it will not accelerate and a check engine lamp illuminated. It was a near-miss to getting into an accident because the truck drastically slowed-down and wouldn't continue to accelerate. Due to the urgency of the situation, I was prompted to bring the truck over to the nearest Chrysler Dodge Jeep RAM dealership in On... Read more
Incident date: Feb 4, 2025
Hi, I don't have a functioning car. It is bricked due to an update from 2.0 to 2.1 (en route to 2.2). I've experienced all the normal stuff like my Brakes wouldn't work as expected and the ADAS Warning Beeps were going nuts... But currently, there was a forced, OTA Update that I did not consent to and now the car does not move (or turn on). I'm concerned about the ongoing issues that are bei... Read more
Incident date: Feb 1, 2025
Car has a ticking sound when in idle mode. My mechanic sent me a few videos to reference and a bulletin from Mazda that attributes the clicking to the Hydraulic Lash Adjuster
Incident date: Feb 1, 2025
I went to fill my vehicle with gasoline on 02/06/2025. The 2018 Honda Ridgeline has a capless fuel system to enter fuel into the vehicle and there are two flaps that the gasoline nozzle is required to open. It repeatedly attempted to insert the nozzle and the first flap would not move. I pushed harder, and the first flap broke. I still could not insert the nozzle to get gasoline into my vehicle. I... Read more
Incident date: Feb 1, 2025
Vehicle randomly shuts down when car is underload traveling at highway speed up an incline and with the climate on. Diagnostics are showing multiple cells that are bad in the main battery manufacturer is stating that it is normal wear and it is normal. I’ve only had the car for 300 miles. It was a previously owned car that was supposed to carry an eight year warranty on the drivetrain and batter... Read more
Incident date: Feb 8, 2024
2023 Toyota Rav4 hybrid (XSE) is said to have fuel tank capacity of 14.5 Gal with range in miles (city/hwy) 594.5/551.0 mi. When I first got my car, I can fuel it up to 520 mile driving distance. After a while, I can only fuel up to 430 mile, with no other accident. The tank cannot be fully fueled. This incidence has been widely observed in owners with the same year model. The actual reason is unk... Read more
Incident date: Feb 8, 2024
The shift lever does not want to release from park. I cant get it to go into drive. Traction light comes on and overrides cruise control. Refer to recall dated 5/14/2014 #14V252000 or GM recall 13036. It is in for repair now. Almost $500 for repair.
Incident date: Feb 8, 2024
Unknown, ICC module is out on Sentra is known issue from Nissan, needs to be recalled as it can cause some cars to brake on there own from what I’ve seen online. Nissan wants over 2000 to make repair on a part they know from the factory is likely to fail
Incident date: Feb 13, 2025
The contact owns a 2012 Honda CR-V. The contact stated that while his wife was driving 20 MPH, the vehicle began to wobble after driving over a puddle. The contact's wife pulled over and discovered that the rear driver’s side tire had sunken into the rear axle. The contact had the vehicle towed to the residence and discovered that a portion of the sub frame where the failure had occurred was cor... Read more
NISSAN
VERSA NOTE
(2014) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Feb 14, 2025
Incident date: Feb 10, 2025
The parking brake continously engages when in reverse disabling the vehicle until you manually release it. This happened 6 times and I was not able to safely back out of a parking lot and had to call for a tow truck to take vehicle to dealership. Dealership scanned vehicle for codes but could not find an issue and told me that is part of the safety features. Not sure how safe it is to engage the ... Read more
Incident date: Jan 14, 2025
Recall Notice Issued 11/13/24 Fuel Pump Repair Not Available Yet. Gas mileage has gone down considerably from 35.9 to 29.6 miles per gallon.
Incident date: Jan 14, 2025
Recall Notice Issued 11/13/24 Fuel Pump Repair Not Available Yet. Gas mileage has gone down considerably from 35.9 to 29.6 miles per gallon.
Incident date: Feb 12, 2025
Cylinder wall 2 and 3 scorn horribly. Coolant leaking into cylinder 2 & 3. Dealer recommendation of new motor due to bad block. German Auto Works and CarStoreUSA Wichita KS both recommend new motor and have advised of many of same motors being recalled by Mercedes Benz. I also spoke with Mercedes Benz North America. The heads were replaced in 2022 already and have under 10k miles on motor since re... Read more
Incident date: Feb 13, 2025
It was raining and we drove about an hour, parked and shutoff car, went into the store, came back out and car would not turn on. Error message that came up was “Engine Stopped Sterring Power Low” This is a brand new car just bought last year. We kept trying to turn car on and error message kept coming up. Waited for tow truck and car ended up turning on. Looked online and it seems a lot of oth... Read more
Incident date: Feb 13, 2025
It was raining and we drove about an hour, parked and shutoff car, went into the store, came back out and car would not turn on. Error message that came up was “Engine Stopped Sterring Power Low” This is a brand new car just bought last year. We kept trying to turn car on and error message kept coming up. Waited for tow truck and car ended up turning on. Looked online and it seems a lot of oth... Read more
Incident date: Feb 12, 2025
NHTSA Campaign Number: 24V499000 NHTSA Campaign Number: 24V405000 NHTSA Campaign Number: 24V623000 NHTSA Campaign Number: 24V865000 Those are open recalls, The Fisker OTA team couldn't update the vehicle software over the air. My vehicle is not in a safe condition without the successful software update. Please instruct or take appropriate action for the updates to happen and the water pump to be r... Read more
Incident date: Feb 7, 2025
When the outside temperature is below freezing, the heater runs for about 10 minutes and then starts blowing nothing but cold air. This is not just an inconvenience and discomfort, but leads to distracted driving which could result in an accident. Lately the temperature has sometimes dipped below 0 degrees F, and the car is almost undrivable. This problem has been widely discussed on the Leaf owne... Read more
Incident date: Feb 11, 2025
My vehicle was recalled due to safety issues relating to the potential for the high voltage battery to catch fire(Recall H514- 24V633000). The interim fix was to reduce the capability of the vehicle to 80% charge, which negated the need to park away from structures. This was completed by my dealer in Nov 2024. The final fix for this issue was for the vehicle to be repurchased "As quickly as possib... Read more
Incident date: Sep 20, 2024
Fisker entered Chapter 7Bankrupty. As part of the court order certain recall work was to be completed and funding was given to do this to a company. I have to date only received partial software updates and not the full requirement of the recall to Software 2.2 that was ordered by the court. I also had to pay out of pocket for a technician to replace by 12V battery because of software issues aft... Read more
Incident date: Mar 29, 2023
I’ve had this specific issue happened a few times over the last year. Basically, my truck will get stuck in first gear, a wrench will pop up on the dashboard, and my odometer will go blank. Usually, my truck will stay in first gear until I put it in park and shut off the truck (to kind of “reset it”) and then crank it back up. Sometimes it takes multiple cycles of this. One time, I got st... Read more
NISSAN
PATHFINDER
(2020) — SEAT BELTS
Feb 12, 2025
Incident date: Jan 27, 2025
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped ... Read more
Crash
1 injured
NISSAN
PATHFINDER
(2020) — AIR BAGS
Feb 12, 2025
Incident date: Jan 27, 2025
I was driving on a slushy road and it was snowing. I received a warning that the pre-collision assist was unavailable. Another light also lit up saying there was no traction. The car veered toward the concrete barrier next to me and I couldn't turn the wheel. The brakes also did not work. I slammed into the concrete barrier at about 55 mph and began spinning back across the interstate and stopped ... Read more
Crash
1 injured
NISSAN
PATHFINDER
(2020) — SERVICE BRAKES, HYDRAULIC
Feb 12, 2025
Incident date: Jan 27, 2025
The contact owns a 2020 Nissan Pathfinder. The contact stated that while the vehicle was stationary, the ABS, traction control, and the Forward Collision Avoidance warning lights illuminated. The contact turned off the vehicle and waited for several minutes before restarting the vehicle, and the warning lights were off. The vehicle was not taken to be diagnosed. The dealer was not made aware of th... Read more
Incident date: Feb 12, 2025
EGR valve clogged and failed on a long trip, bricked the car and had to tow many miles back to home shop. now have been waiting 9 months and still no idea when the part will be available from Chevrolet. My shop and I have claims to Chevrolet for the part for service but still nothing and is getting so we are inconvenienced in travel.
Incident date: Feb 12, 2025
As I was pulling up to a gas pump, my car suddenly accelerated. Applied the brakes to stop but it kept accelerating. My choices were to hit the car in front of me or a snow bank. I chose the snow bank. Tons of damage to my car. Don’t have that info yet, though.
Crash
Incident date: Feb 12, 2025
The backseat driver seatbelt does not click locked. The driver seat squeaks and moves. The driver door locks while trying to open.
Incident date: Dec 1, 2024
On 5 separate occasions the car has shut itself off while driving. After the first 2 times the car was taken to the dealership where they found nothing wrong and told us to replace the battery. The battery was replaced by the dealer and within the next two weeks the car shut itself off while driving 3 more times. The car will always start back up again right away. This is a very dangerous sit... Read more
Incident date: Feb 11, 2025
Fisker Inc has gone out of business. A mandatory recall has been issued and the bankruptcy court has assigned a trustee to ensure vehicles are updated to version 2.2 to address safety recall issues. The update to 2.2 has been extremely unpredictable and the trustee has not been able to complete this recall. I had to pay $450.00 to complete the software update. I will have to pay an additional $450... Read more
Incident date: Feb 11, 2025
Our Yukon Denali at around 34k miles lost power while in motion, it automatically put it in neutral and said try to restart. Rolled to a stop in a turn lane and when we tried to start ignition…nothing happened. On star was called and ran diagnostic, showing no issue. Towed vehicle to dealership and the engine seized up. 4 piston rods had broke and the engine needed to be rebuilt.
Incident date: Jan 27, 2025
February 5, the car infront of me swerved to avoid a 2x4 in the road and I tried to do the same but my lane assist beeped and took control and forced me to run it over now I am going through another insurance claim because my electrical system is broken now due to the new damage. Since my last accident, even my passengers can feel when the car resists my steering and when I try to correct it by tu... Read more
Crash
Incident date: Feb 8, 2025
The car shifted (transmission) into neutral when cruising down the interstate at 62 MPH and stayed in neutral until the ignition was turned off. With no brake light cars were not worn and was nearly hit from behind. 2 weeks earlier the same happened on a city street. There was a previous transmission recall WRK-21Chain Slippage Recall on this vehicle that apparently didn't correct the problem.
Incident date: Feb 8, 2025
The steering vibrates during all driving activities, including accelerating, braking, and turning. At certain speeds, the vibration extends to the entire vehicle, making it feel unstable. There were no warning lights or prior indicators before the issue first appeared in mid-2024. This steering malfunction poses a significant safety risk to me and others on the road. The problem has been reproduc... Read more
Incident date: Feb 8, 2025
A tractor trailer hit my vehicle from behind/driver side rear in snowy road conditions and then jackknifed causing my vehicle to spin out of control across the interstate. My 2 children were in the backseat, my [XXX] son driver side rear & [XXX] daughter passenger rear. My husband was in front passenger seat. No air bags deployed, the vehicle was a total loss, we almost got killed. The impact wa... Read more
Crash
3 injured
Incident date: Jan 3, 2025
The contact owns a 2018 Ford F-550. The contact stated while the vehicle was parked, the contact stated that the frame was cracked between the bed and the cab. There were no warning lights illuminated. The vehicle was taken to a dealer where it was confirmed that the vehicle was previously repaired under a related unknown recall and declined to perform the recall repair on a second occasion. The d... Read more
Incident date: Feb 10, 2025
Injector learning offset limits keeps triggering a code. Fuel consumption goes way up. Ford just clears the code but it always comes back.
Incident date: Feb 4, 2025
The contact owns a 2020 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contac... Read more
Incident date: Feb 1, 2025
My race track tail lights and license plate lights just stopped working all together. This poses visibility issues of a safety concern for those approaching from behind me. No warnings or other symptoms/issues were present. No LED lights were burnt out prior to all of the lights not working all at once. They all were working in the morning when I left for work and then did not turn on when I left ... Read more
Incident date: Jan 16, 2025
The vehicle is giving an error message that states " "front left side marker light defective". Not having marker lights that make me visible to others on the road reduces my safety. The problem is apparently a known issue by Audi and several consumers are impacted by this error. The Audi recall campaign 97CB (NHTSA campaign ID 16V642000) addresses this exact issue and applies to some affected VIN ... Read more
Incident date: Jan 16, 2025
I just lost the keys and needing new I was wondering if the keys had transponder chip or if I could just put a new ignition in it
Incident date: Dec 17, 2024
The contact owns a 2017 Ford Escape. The contact stated that the vehicle was difficult to start after refueling. The contact stated that after the vehicle was started, the vehicle shut off while depressing the accelerator pedal. The contact stated that the vehicle was able to be restarted and responded as needed after several attempts. The contact stated that the failure had become a consistent fa... Read more
Incident date: Jan 31, 2025
1/10/25 Complete braking system failure, could no brake, could not use emergency brake. Almost crashed into my garage -Chevy Service Dept. replaced Electronic Braking Control Module 1/24/25 Complete braking system failure, could no brake, could not use emergency brake -Chevy Service Dept. replaced battery 2/1/25 Car shaking terribly, my kids screaming we were going to “explode” , car smokin... Read more
Incident date: Jan 29, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The engine suffered a catastrophic failure, including a bottom-end bearing failure, causing the camshaft to seize, the flywheel to shear off, and metal to spread throughout the engine, cooling system, and radiator. This also tripped the main fuse, resulting in an electrical short. The failed engine i... Read more
Incident date: Feb 10, 2025
We started noticing issues on our RV and reported it to Grand Design. Those issues included bolts holding front philon breaking and loosening, wallpaper at base near floor shifting, excessive new noises on slide movement, lippert legs stopping due to being off balance on level ground, stress cracks in front cap, sawdust in pantry cabinet, loose lag bolts upon further inspection and dresser panel ... Read more
Incident date: Nov 3, 2024
The contact owns a 2020 Chevrolet Silverado 1500. The contact stated while the vehicle was parked, there was an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken back to the residence. The contact used a diagnostic tool to determine that the vapor canister purge pump needed to be replaced. The vehicle was not repaired. The manu... Read more
Incident date: Nov 3, 2024
The contact owns a 2019 Hyundai Veloster. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact stated that the failure was intermittent. The vehicle was taken to an independent mechanic, who referred the contact to the dealer for assistance. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufactur... Read more