Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: May 16, 2025
Someone broke my window, and entered my car. Then proceeded to tear apart the entire area of the car that it below the steering wheel including the ignition. The car was not able to be turned off. This left the car unable to be used and unfortunately needed to be towed away. This is the second time this has happened and it is causing a serious safety hazard to my family, my home and my neighborhoo... Read more
Incident date: May 16, 2025
What happened? Starting in October 2020, my 2019 Jaguar F-Type experienced persistent electrical and fuel injector system failures affecting cylinders 1 and 5, resulting in multiple engine misfires and reduced engine performance. The vehicle’s fuel injector connectors, specifically connector C1E121A, had misaligned pins causing injector circuit faults (DTC codes P0262, P0274) and frequent misfi... Read more
Incident date: May 17, 2025
What happened? Starting in October 2020, my 2019 Jaguar F-Type experienced persistent electrical and fuel injector system failures affecting cylinders 1 and 5, resulting in multiple engine misfires and reduced engine performance. The vehicle’s fuel injector connectors, specifically connector C1E121A, had misaligned pins causing injector circuit faults (DTC codes P0262, P0274) and frequent misfi... Read more
Incident date: May 17, 2025
What happened? Starting in October 2020, my 2019 Jaguar F-Type experienced persistent electrical and fuel injector system failures affecting cylinders 1 and 5, resulting in multiple engine misfires and reduced engine performance. The vehicle’s fuel injector connectors, specifically connector C1E121A, had misaligned pins causing injector circuit faults (DTC codes P0262, P0274) and frequent misfi... Read more
Incident date: May 17, 2025
Rear view camera collects rain drops obstructing the rear view while backing up during rainy weather
NISSAN
ROGUE SPORT
(2022) - AIR BAGS
Jun 7, 2025
Incident date: Jun 7, 2025
This vehicle has 16K miles. The air bag and seat belt warning lights are illuminated. This car has a Nissan Extended Gold Warranty for 4 more years and 55K more miles. This warranty does not include these mentioned safety systems. This - any - warranty of this type should include the safety systems. This is a disregard for safety systems.
Incident date: Jun 7, 2025
drivers seat is not sitting right almost seems like it came unhinged. driving on a short distance Trip I noticed that every time I needed to turn and it the road was windy I could smell fuel and it seems like I was loosing gas as I was driving like it was punchard or spilling some how.. I'm no mechanic but as a pregnant woman I was absolutely nauseous from going only an hour away. also it seemed l... Read more
Incident date: Apr 15, 2024
I have a CVT system on my SUV and the transmission keeps slipping. A transmission light comes on and the car starts to stall. It happens mostly in stop and go traffic.
Incident date: Apr 15, 2024
The built-in navigation system in my 2019 Toyota Tundra is dangerously outdated and cannot be updated over-the-air (OTA). Recently, it misrouted me into a remote, unfamiliar area with no cell service and incorrect road data. If I hadn’t had enough fuel, I could have been stranded in potentially life-threatening conditions. Toyota continues to install these systems with outdated maps and no OTA ... Read more
Incident date: Apr 15, 2024
My [XXX] [XXX] son was sitting in the middle back seat after a soccer game. We were in drive thru for dinner and he leaned over and the seat belt with anchor and clip was still attached to the rest of seat belt. The clip and anchor part literally separated from the truck, as in unbolted or something (see attached pictures). This is frustrating because my son’s life was in danger and for how l... Read more
Incident date: May 20, 2025
Found out the my car has a recall last december 2024. I drove to my dealership and told them about it. they said they dont have available parts for the recall in my car and the service advisor I talked to was told me that they have the parts for the recall but they prioritize the newer car so that they can sell it. then I called the manufacturer and let them know what the dealership was told me. ... Read more
Incident date: Jun 6, 2025
The contact owns a 2023 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: May 13, 2025
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The dealer was notified of the failure and informed the contact that the earliest available date to diagnose the was 10-14 days. The vehicle was taken to the Dicky's Doghouse, where it was diagnosed that the cylinder #4 head was cracked. The vehicle was not repaired. The contact was awaitin... Read more
Incident date: May 13, 2025
Water pump defect for the 3.0L ea839 turbo engine found across many Porsche and Audi models. Defect causes damage to vacuum lines, thermostat, and can eventually lead to engine failure if not resolved. No way of knowing this is happening until you start to lose coolant (which will throw an engine code), but by that point the damage is done. There was a recall for the previous generation vehicle ... Read more
Incident date: May 13, 2025
The contact owns a 2017 Ford Focus. The contact stated that while driving on the highway at 65 MPH, the vehicle lost automotive power with the check oil and check engine warning light was intermittently illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that there were metal shavings were found in the oil filter, causing engine damages... Read more
Incident date: Sep 20, 2024
See attached document for complaint.
Incident date: May 28, 2025
Vehicle code: C1562-98 AIR PUMP CONTROL - air suspension compressor is overheating or there's a problem with the control system, leading to issues with adjusting the vehicle's height. With further inspection he found a leak in the air bag fittings. Vehicle Power Control Module has caused vehicle to shutoff while driving on the highway. Air suspension and electrical issues continued after 60 days o... Read more
Incident date: Mar 8, 2025
My 2015 Ford Fusion with the 1.5L EcoBoost engine experienced a complete engine failure due to a coolant intrusion in cylinder 3, which is consistent with Ford TSB 20-2100. In December 2023, I brought the car to the dealership due to rough starting and a non-start issue. No coolant related codes were detected at the time. In May 2025, the vehicle began running roughly and showed codes PO316 and PO... Read more
Incident date: Mar 8, 2025
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V509000 (Parking Brake); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer wa... Read more
Incident date: Mar 8, 2025
The contact owns a 2015 BMW 528I. The contact stated that upon starting the vehicle, the engine warning light illuminated. The contact stated that the vehicle was taken to an independent mechanic who determined that the vehicle had experienced coolant failure. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical Syst... Read more
Incident date: Jun 3, 2022
The contact called on behalf of her husband, who owns a 2017 Ford Escape. The contact stated that her husband was approaching a stop sign at 5 MPH, and upon depressing the brake pedal, the vehicle continued to accelerate. The contact immediately depressed the brake pedal with both feet in order to bring the vehicle to a complete stop; no warning lights were illuminated. The failure occurred on sev... Read more
Crash
Incident date: Jun 6, 2025
See attached document for complaint.
Incident date: Jun 6, 2025
I was driving on a popular street on [XXXX] which I do all the time. The street is very well maintained. There are very few potholes and no debris in the street. I do know how to dodge pot holes. I was headed south. I left my home early it was [XXX]. I heard a popping noise then the truck dropped. I saw the icon on the dash showing about low tire pressure. I was very scared. There wasn’t much tr... Read more
Incident date: Jun 6, 2025
I was driving on a popular street on [XXXX] which I do all the time. The street is very well maintained. There are very few potholes and no debris in the street. I do know how to dodge pot holes. I was headed south. I left my home early it was [XXX]. I heard a popping noise then the truck dropped. I saw the icon on the dash showing about low tire pressure. I was very scared. There wasn’t much tr... Read more
Incident date: May 18, 2025
The contact owns a 2017 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. While the contact’s daughter was pulling into the driveway there was gray colored smoke coming from underneath... Read more
Incident date: Jun 6, 2025
The service electrical systems light comes on and the vehicle will freeze up. Has happened numerous times without the dealership being able to repair
NISSAN
PATHFINDER
(2013) - LANE DEPARTURE: WARNING
Jun 5, 2025
Incident date: Jun 2, 2025
I have a 2021 Subaru Ascent that falls under an extended warranty regarding the windshield due to a faulty windshield. My windshield has cracked, reduce visibility, and does not allow the forward collision warning to work properly. Subaru recognizes the faulty windshield and refuses to remedy the issue. I question the safety and integrity of this windshield to protect from normal road debris strik... Read more
Incident date: Jun 1, 2025
The contact owns a 2016 Hyundai Accent. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated the vehicle went into LIMP Mode. There was no warning light illuminated. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagn... Read more
Incident date: Jun 5, 2025
The contact owns a 2021 Honda Accord. The contact stated that while driving at 60 MPH, the vehicle's auto braking applied without warning. The vehicle was rear-ended by a possible 2024/2025 Buick Envista. The driver of the Buick left the scene of the crash. The brake warning light was flashing. The contact stated that the failure was related to NHTSA Action Number: EA24002 Forward Collision Avoida... Read more
Crash
Incident date: May 5, 2025
The front passenger seat Active Head Restraint activated while driving on a smooth, rural road, with no traffic, and no impact with anything. My wife was in the passenger seat and was forcefully hit when the headrest deployed. There were no warning lights and no issues which would have warned us of this deployment. The vehicle has been maintained by the dealership since new. I have an appointment... Read more
Incident date: May 5, 2025
The transmission has totally failed at under 69,000 miles while my wife was driving down a 45 MPH road. The vehicle intermittently lost power and she was nearly rear-ended with my child in the car. All warning lamps came on and the engine totally lost power. 2 shops have looked at the car and stated that the transmission failed completely. There were no warning lamps prior to this occurring.
Incident date: May 5, 2025
From the day we purchased this used vehicle, the check engine light came on. We had to have the catalytic converter replaced next. Now we’re having oil leak issues. Multiple oil leaks have been repaired, and I’ve most recently paid over $700 to have this issue resolved. A week after the Hyundai dealership repaired it, the vehicle is leaking oil again. We have to add oil about every 5-7 days. T... Read more
Incident date: Jun 2, 2025
Carseat is stuck on base. Reached out to cybex and they are not sending a replacement and say they do not know when the repair kits are sent out. This is not reasonable for a safety recall.
Incident date: Nov 20, 2024
The contact owned a 2020 Chevrolet Silverado 1500. The contact stated that while stopped at a stop light, he observed smoke emanating from the area of the vehicle between the cab and the bed, prompting him and the other occupants to quickly evacuate. Within moments, the vehicle caught fire and was engulfed in flames. Local emergency services arrived and were able to extinguish the fire. The contac... Read more
Fire
NISSAN
ROGUE
(2019) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:UREA INJECTION SYSTEM (DEF)
Jun 5, 2025
Incident date: Jun 5, 2025
The contact owns a 2024 Ford F-250 SD. The contact stated that the DEF (Diesel Exhaust Fluid) system failed to operate as needed while towing heavy loads. The contact stated that the vehicle was equipped with 7,500 miles DEF which was considered full. The contact stated that after traveling for approximately 200 miles, there was a message that there were only 500 miles before DEF was empty. The co... Read more
Incident date: Jun 5, 2025
The contact owns a 2019 Ford Edge. The contact stated while driving at undisclosed speeds, the accelerator pedal was depressed; however, the vehicle hesitated and shuddered violently before accelerating. The contact stated that there were no warning lights illuminated. The contact had taken the vehicle to a local dealer and was advised that an anti-shudder additive was added to the transmission; h... Read more
Incident date: Jun 5, 2025
On two separate occasions, while unattended and sitting in my garage, the vehicle seemed to be attempting to start by itself. Instrument panel warning lights were all flashing on and off with ignition clicking. The key fob was nowhere near the vehicle. I started the vehicle but then WAS UNABE TO SHUT THE ENGINE OFF by pressing the ignition button. ALSO FEARED THE POSSIBILITY OF AN ELECTRICAL FIRE.... Read more
NISSAN
ROGUE SPORT
(2021) - ENGINE AND ENGINE COOLING
Jun 5, 2025
Incident date: Feb 4, 2025
The contact owns a 2022 Kia Soul. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating before the vehicle stalled. Additionally, while decelerating, there was a knocking sound coming from the engine compartment. The vehicle was taken to the local dealer on several occasions, but the cause of the failure was not determined. The manufacturer was not yet c... Read more
Incident date: May 2, 2025
I purchased a 2017 Kia Optima from Deal Makers Auto Sales in Georgia in February 2024. The vehicle broke down within 3 months. I later found out it had four open safety recalls that were never disclosed at the time of sale. This is dangerous and deceptive, and the dealership refused to take responsibility or make repairs.
Incident date: May 2, 2025
The 2.0 ecoboost engine 2017 Ford Edge Titanium coolant leaking into many places. White smoke coming from exhaust flooding into the streets I have been told the Long block issue as well. The vehicle was at an independent service center where it sat for over three weeks while they worked hard trying to find the issues. Finally they advised me to get a second opinion through Ford which I did f... Read more
Incident date: May 2, 2025
The 2.0 ecoboost engine 2017 Ford Edge Titanium coolant leaking into many places. White smoke coming from exhaust flooding into the streets I have been told the Long block issue as well. The vehicle was at an independent service center where it sat for over three weeks while they worked hard trying to find the issues. Finally they advised me to get a second opinion through Ford which I did f... Read more
Incident date: Jun 4, 2025
The bolt/fastner holding the control arms almost backed all the way out. I was driving and heard metal sound it got worse on the drive home. I also noticed the alignment to get worse and when I got home I looked and the bolt/ fastner almost came out. There is a tesla recall for only a small percent for my year with that issue. Tesla wants 4k to replace it. It is a huge safety issue. I have a... Read more
Incident date: Jun 4, 2025
The bolt/fastner holding the control arms almost backed all the way out. I was driving and heard metal sound it got worse on the drive home. I also noticed the alignment to get worse and when I got home I looked and the bolt/ fastner almost came out. There is a tesla recall for only a small percent for my year with that issue. Tesla wants 4k to replace it. It is a huge safety issue. I have a... Read more
Incident date: Mar 1, 2025
The bolt/fastner holding the control arms almost backed all the way out. I was driving and heard metal sound it got worse on the drive home. I also noticed the alignment to get worse and when I got home I looked and the bolt/ fastner almost came out. There is a tesla recall for only a small percent for my year with that issue. Tesla wants 4k to replace it. It is a huge safety issue. I have a... Read more
Incident date: May 1, 2025
No incident my vehicle has a front left malfunction service required light and issues with the passenger seatbelt not proper latching. Upon checking I notice my car had previous recalls done. It seems as if the same issues has come about. NHTSA: 18v177- seat belt not retracting properly. NHTSA: 17V627 is related to the steering column switch replacement of clock spring. So if me or a family mem... Read more
Incident date: Jun 2, 2025
MMI unit reboot itself randomly
Incident date: Oct 12, 2024
RE: NHTSA recalls 22V-696 and 23V-62 While parked at a State Camp Ground the Carefree Awning opened violently. If someone had been standing outside near the Van they surely would have bee hit/injured. Conditions; Sunny afternoon, no Wind, Flat surface. I am the 2nd Owner of the Winnebago Travato Camper Van. Through my own research prior to buying the Van I was aware that there had been issues wi... Read more
Incident date: Jun 3, 2025
Hello, I have had major electrical, battery & computer issues with my vehicle. I never know if my vehicle will turn on or not after I park it. The vehicle has been to the dealership three separate times. Each time the battery has been replaced. The computer has been re-flashed/programmed multiple times. The navigation screen has gone blank and shut off on me while driving locally and on the highwa... Read more
NISSAN
PATHFINDER
(2014) - BACK OVER PREVENTION
Jun 3, 2025
Incident date: May 16, 2025
The contact owns a 2015 Ford Taurus. The contact stated that upon shifting the vehicle into reverse, the rearview camera failed to display an image. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V315000 (Back Over Preve... Read more
Incident date: May 26, 2025
The contact owns a 2013 Mini Cooper Countryman. The contact stated that there was a damp odor inside the vehicle after it rained. The contact stated that the vehicle started having electrical failures. The contact stated that the electrical system had stopped working on the driver's side of the vehicle. The contact stated that the windows were not rolling up or down and the doors were not locking ... Read more