Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Feb 21, 2025
The contact owns a 2019 Dodge Charger. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts no... Read more
Incident date: Aug 15, 2024
Even after getting all recalls done my IONIQ5 had an ICCU failure. I feel that latest update which was supposed to fix ICCU issue actually accentuated it. With number of complaints on this car for ICCU failure there should class action law suit on Hyundai
Incident date: Jan 14, 2025
The contact owns a 2016 Ram 1500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. Additionally, after stopping at a traffic light, the vehicle fishtailed while the accelerator pedal was depressed. The contact stated that the cruise control feature was inoperable. The ABS, traction control, electronic stability control (ESC), ... Read more
Incident date: Jan 14, 2025
The contact owns a 2016 Ram 1500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard. Additionally, after stopping at a traffic light, the vehicle fishtailed while the accelerator pedal was depressed. The contact stated that the cruise control feature was inoperable. The ABS, traction control, electronic stability control (ESC), ... Read more
Incident date: Feb 19, 2025
Hi - I'm filing a complaint against Chevrolet with the NHTSA's Office of Defects Investigation. I purchased a brand new 2024 Chevrolet Silverado in Dec of 2024 from a dealership in MA. I've had the truck for only 2 months and only a couple thousand miles. I was in Quebec with my family for a ski vacation and we were driving back on [XXX} when my truck suddenly started making loud engine noises.... Read more
Incident date: Feb 19, 2025
The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the power steering assist function failed to operate as needed with the "Power Steering Assist Fault" message displayed on the instrument panel. The contact also stated that the steering wheel was shaking abnormally while in park(P). The contact stated that the vehicle had previously been repaired under N... Read more
Incident date: Jan 1, 2025
i am original owner. Twice now in the early morning I have found my trunk automatically opened with out reason. I thought maybe i did it by mistake but i clearly did not after 2nd time. Never has this happened in my life to any of my cars. After looking online I found other owners also experienced same occurrence with this 2015 Altima. I understand it could be anything, bad battery in hand cl... Read more
Incident date: Jan 1, 2025
i am original owner. Twice now in the early morning I have found my trunk automatically opened with out reason. I thought maybe i did it by mistake but i clearly did not after 2nd time. Never has this happened in my life to any of my cars. After looking online I found other owners also experienced same occurrence with this 2015 Altima. I understand it could be anything, bad battery in hand cl... Read more
Incident date: Feb 21, 2025
I own a 2016 Nissan Rouge and the AC/ Heat climate control part #275004BB0C has gone out and I have attempted to get it fixed and replaced twice. Climates are too cold or too hot to not have access to working AC/Heat in North Carolina. I have gone all winter with no heat and it has been frustrating to keep warm while operating my vehicle. I have gotten 2 different mechanics to look at the car and... Read more
Incident date: Feb 23, 2025
My entire ADAS system is unreliable and I get constant warnings for various features including, but not limited to Adaptive Cruise, Collision warnings, emergency breaking, lane keeping, etc. Additionally, I still have a very common issue when braking on a broken surface where the car lurches forward. I have MANY electrical issues related to interior/exterior lighting, accessibility, etc.
Incident date: Feb 23, 2025
My entire ADAS system is unreliable and I get constant warnings for various features including, but not limited to Adaptive Cruise, Collision warnings, emergency breaking, lane keeping, etc. Additionally, I still have a very common issue when braking on a broken surface where the car lurches forward. I have MANY electrical issues related to interior/exterior lighting, accessibility, etc.
Incident date: Feb 23, 2025
I was at a stop light in a busy area and I got a message saying critical engine malfunction warning, engine power reduced. I had to floor the car to get it to 5 mph, then when I got it in the only minimally safe area I could the emergency braking system was the only thing that stopped it. My brakes failed too. My car has only 71K miles and is not quite 5 years old. It's been meticulously maintai... Read more
Incident date: Feb 22, 2025
After 22,207 mi, the right rear wheel unit started making a clunking similar to a flat tire. I looked online and found TSB 22-2023 which states that a common problem with the Mach E one pedal driving is brake pad material gets fused to the rotor. I took it in for repair and the brakes are out of warranty after 18000mi. Average life of brake rotors FOR CARS THAT USE THEIR BRAKES is 30,000-70,000mi.... Read more
Incident date: Feb 22, 2025
My recent safety recall has been resolved by dealer for the software and door locks . Can you go-ahead and clear it from your end.
Incident date: Feb 11, 2025
Valve Body failure at 5,500 miles. Transmission wouldn't engage in reverse. Truck went into limp mode with a reduce speed message. Valve Body is on back order for 7-8 months. The dealership decided to order a new transmission. Ive been waiting almost two months for the transmission to arrive.
Incident date: Feb 21, 2025
Just got [XXX] yesterday morning. I have ~350 miles on this version now in ~24 hrs. FIRST TIME I've ever completely turned off FSD and went back to Autopilot Only. This release is Absolutely 100% DANGEROUS and needs to be pulled and rolled back ASAP Observations: 1: Does not Honor Turn Only lanes and drives straight through them. 2: CONSTANT lane switching no matter what setting it's on. 3: La... Read more
Incident date: Feb 21, 2025
Just got [XXX] yesterday morning. I have ~350 miles on this version now in ~24 hrs. FIRST TIME I've ever completely turned off FSD and went back to Autopilot Only. This release is Absolutely 100% DANGEROUS and needs to be pulled and rolled back ASAP Observations: 1: Does not Honor Turn Only lanes and drives straight through them. 2: CONSTANT lane switching no matter what setting it's on. 3: La... Read more
Incident date: Feb 21, 2025
CRUISE CONTROL SURGING VEHICLE BEYOND INITIAL SET LIMIT. I recently purchased my 2022 Nissan frontier 4x4 crewcab from a Texas dealership. After driving it for a week or so, I noticed that while the "Cruise Control" is engaged, any sort of incline ahead of the vehicle will cause the transmission to down shift and Rev up the engine to 5k+ rpms which causes the vehicle to Surge and speed up way... Read more
Incident date: Oct 15, 2024
The contact owns a 2019 Ford F-150. The contact stated that while reversing, there was an abnormally loud thumping sound coming from the transmission, with the RPM increasing abnormally. There were no warning lights illuminated. The contact stated that while operating the vehicle, the vehicle failed to properly shift from first, to second, or third gear, and abruptly shifted into fourth gear. The ... Read more
Incident date: Feb 21, 2025
The current recall issue already happened to my vehicle in 2022 and I had to pay out of pocket to have the entire engine replaced. I have contacted ford to get reimbursed for this due to the recall and they have not responded. Also this recall has been in place since 01/2024 and still no fix.
Incident date: Jan 21, 2025
Had to do 3 oil changes in a month had to change ignition coil that had been changed a month ago spark plugs were completely covered in oil was driving and it literally just stopped every time the oil would be checked it wouldn't be any on the dipstick.
Incident date: Feb 18, 2025
Frame recalls for 1999-2002 4Runners due to rust but no recalls for 1996-1998. Something needs to be done because I’ve had to get my frame repaired twice and I know of multiple others that have the same issue.
Incident date: Feb 18, 2025
Frame recalls for 1999-2002 4Runners due to rust but no recalls for 1996-1998. Something needs to be done because I’ve had to get my frame repaired twice and I know of multiple others that have the same issue.
Incident date: Jan 15, 2025
There's alot of time while I'm driving in line going slowly and break pedal become hard and it will seem like the truck it's not stopping.
Incident date: Jan 26, 2025
The contact owns a 2018 Ford F-150. The contact stated while the vehicle was parked in the driveway, the door failed to close due to the extreme cold weather. The contact manually rigged the door closed while driving to work. There were no warning lights illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that there was water inside the door lock and unlock cables.... Read more
Incident date: Feb 19, 2025
I was on my way to the highway when about one mile from home when without warning vehicle went into Limp Mode. Acceleration suddenly dropped to 25mph. It was very dangerous trying to drive uphill on a busy road at limited power to get back to my home. Thankfully I was not yet on the highway. Dealer said that both the ICCU and fuse that were inspected a month ago due to a recall and found to have n... Read more
Incident date: Feb 19, 2025
The contact owns a 2015 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s and passenger’s side A-pillar trim pieces detached. No warning lights were illuminated. The dealer was made aware of the issue and confirmed that parts were not yet available. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Str... Read more
Incident date: Feb 19, 2025
It's happened three times now that the car will simply fail to accelerate no matter how much the pedal is pushed. It is extremely dangerous because this has happened on the freeway and caused us to pull over and wait for the car to become responsive again. This is an automatic transmission. There doesn't seem to be an active recall for this and I can't understand why as I see online a lot of peopl... Read more
Incident date: Jan 11, 2025
[XXX] Dear staff there are other people complaining of ENGINE MISFIRE also [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Feb 19, 2025
On [XXX], I leased a Honda Prologue from Honda Carland in Roswell, GA. Within a week, the vehicle displayed multiple braking system failure warnings, including “Braking system failure,” “Service Stabilitrak,” and “Brake assist failure.” One-pedal driving also became unavailable. Upon attempting to drive, the brakes were completely unresponsive, causing the car to roll down a ramp unco... Read more
Incident date: Feb 17, 2025
1. When starting from a stop the vehicle sometimes applies brakes with a collision warning, with no other vehicles in front or next to the car. This will repeat several times before the issue goes away. This has happened 4 times in the last 10 days. 2. When using adaptive cruise control the vehicle will not recognize vehicles ahead, even with the maximum following distance selected. This is... Read more
Incident date: Feb 18, 2025
My vehicle’s ICCU failed resulting in my 12v battery suddenly, and without warning, fail. Leaving me stranded. This seems to be a widespread issue that isn’t being addressed properly as following the manufacturer’s list of recall updates never solved the issue up to my day of failure.
Incident date: Feb 18, 2025
The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 70 MPH, the A-Pillar Trim Clip Attachment detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted however, the vehicle was not diagnosed. The contact stated that the manufacturer... Read more
Incident date: Feb 18, 2025
I was just at Empire Lakewood Nissan Dealership in Colorado on [XXX] for a few things. During my visit recall P4A17 was performed. I now notice on my drive in to work my heater isn't working now. It just blows cold air through the defroster and not at my feet as the HVAC indicator shows. I always have my auto climate feature set to 68 degrees F. It didn't finally come on until I'm almost to work. ... Read more
Incident date: Mar 27, 2024
The contact owns a 2017 Forest River Cardinal. The contact stated that while her husband was hauling the fifth wheel at approximately 60-65 MPH, the two front emergency exit windows detached. While driving at undisclosed speeds, the rear window detached from the RV. The contact stated that the sleeping quarter window was loose. The contact's husband used tape to secure the window. There were no wa... Read more
Incident date: Nov 1, 2024
I received an update to 2.2 1/3 and was driving fine on 2/18. This morning, the car is undrivable with the brakes not working and a plethera of warning lights and back on version 2.0
Incident date: Nov 1, 2024
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that the electronic stability warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact called an independent mechanic and scheduled an appointment. The local dealer was not contacted. Th... Read more
Incident date: Jan 18, 2025
Hesitation From Stop and Surge Concerns. this may cause traffic surge, collison in my front for having no control of the speed if I end up pressing the gas all the way which it cause a quick surge of speed, due to the hesitation when pressing the gas, this happened to my car for a lot of times now which I ignored it until I saw the help from the Toyota Tundra forum, that I can actually send a repo... Read more
Incident date: Feb 17, 2025
In a car accident I got into, my car’s airbags did not deploy like they should have and therefore I got greater injuries than I should have. I believe I hit the steering wheel and I did hurt my chest. Both my elbows were sore as well and as well as both my knees had big bruises on them. My right knee to this day still has a bruise/mark on it, which still does not feel the same since then. Very... Read more
Crash
1 injured
Incident date: Feb 18, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts n... Read more
Incident date: Jan 13, 2024
When the vehicle is cold, and the transmission has not yet warmed up, putting the truck into gear results in a significant jerk. Specifically: Initial Gear Engagement (Drive/Reverse): When shifting into either drive or reverse from park, especially when the engine is cold, there is a noticeable delay before the gear engages. This delay is followed by a harsh "jerk" or "thud" as the gear finally e... Read more
Incident date: Jan 13, 2024
When the vehicle is cold, and the transmission has not yet warmed up, putting the truck into gear results in a significant jerk. Specifically: Initial Gear Engagement (Drive/Reverse): When shifting into either drive or reverse from park, especially when the engine is cold, there is a noticeable delay before the gear engages. This delay is followed by a harsh "jerk" or "thud" as the gear finally e... Read more
Incident date: Jan 13, 2024
While driving the car with not weather events, at regular highway speeds the instrument panel began showing a variety of warning symbols The instrument panel contains the following warning lights: Master Warning Light, ABS Warning Light, AEB system warning light, Slip indicator light, and a written Warning panel instructing to see the owner's manual for a malfunction. There is also a front coll... Read more
NISSAN
VERSA NOTE
(2014) — ENGINE
Feb 17, 2025
Incident date: Feb 13, 2025
I purchased a 2025 Cr-v on 1-30-2025 on 2-1-2025 after 33 miles the emissions light came on. I notified the dealership and i brought the car in on 2-3-2023 and on 2-5-2025 I picked up the car. then on 2-7-2025 the same light came on and the dealer picked up the car on 2-10-2025 and on 2-13-2025 they said it was fixed plus they put 65 miles on the vehicle as per tech advise to make sure it was fixe... Read more
Incident date: Feb 17, 2025
The engine light goes on and off every other week. I've had the truck in multiple times and I've been told a number of reasons why it's happening, but it's not fixed. Now I am not receiving any paperwork for supposed services done I was told the paperwork will be mailed to me. I'm uncertain if Duluth Dodge is unable or unwilling to solve the problem. At this point, I'm getting lip service, an... Read more
Incident date: Dec 23, 2024
Van purchased new October 2024. On two separate occasions, one in late 2024 and next today, [XXX], when pulling into street from a stop, there is no throttle response. You push the accelerator at varying pressure and no response for 2-3 seconds. This is a severe safety issue as it could cause an accident with oncoming traffic. No error lights illuminated on dash. Have seen other complaints on NHT... Read more
Incident date: Feb 16, 2025
Steering this car in the snow has proven extremely dangerous. ice on the road causes the Wheels to accelerate to extremely high speeds as they slip and try to gain traction. But this often has a negative effect of losing control of the vehicle. A number of times I have nearly crashed into other vehicles even at very low speeds because of this. In a related issue, regenerative braking in the ice ... Read more
Incident date: Feb 2, 2024
When shifting into park, the car doesn't think it's in park and remains on.
Incident date: Feb 2, 2024
Without warning, on [XXX, my 2020 Audi Q5 stopped working. I called Audi Care, who arranged a tow to the nearest Audi dealer, the Q5 was under manufacturer warranty. Audi had previously recalled its gateway control module; resolution, put a bag over the part. Audi completed the “fix” upon recall. Failure of that part is catastrophic; it renders the vehicle disabled; it cannot even be put into ... Read more