Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jun 10, 2025
The contact owns a 2017 Ford Edge. The contact stated that after starting the vehicle, the engine was running rough. The contact became aware of an abnormal coolant consumption. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed and determined that the head gasket was leaking coolant into the engine. The local dealer was no... Read more
Incident date: Jun 10, 2025
In June 2022, the vehicle exhibited abnormal engine behavior, specifically fluctuating revolutions per minute (RPM), while at a complete stop, creating a risk of engine stall. Newport Beach Lexus dealership opted to replace the fuel injectors and gaskets as a corrective measure. Previous invoices also show that there were concerns related to fuel equipment prior to this incident. Subsequently, in... Read more
Incident date: Jun 1, 2025
I was driving and the accelerator pedal got stuck and it started to increase my speed. I kept pressing on the pedal and it still was not working. I had to step on the brake pedal several times, like 5-6 times before the accelerator finally became unstuck.
Incident date: Jun 10, 2025
Hello, This USV problem with starter and my vehicle have been replace 3 times for starter, I received letter from BMW for recall starter and update firmware and brought to Sterling BMW in Newport Beach California and dealer only update firmware also denied to replace the starter, I told them this starter issue for many time during the factory warranty and each starter last only 16 months after re... Read more
Incident date: Jun 7, 2025
While going 70 on the freeway, I lost power assist on my steering. I immediately slowed and drove to a gas station. I read in the manual it was still safe to drive. I highly disagree. After turning it off and restarting the engine, the steering returned to normal. My mechanic told me it was the steering sensor based on the error message. He suggested I drive it to see if it repeats. I am afraid th... Read more
Incident date: Jun 7, 2025
I purchased a pre-owned Audi in August 2023 from a franchised dealer. I was explicitly told there were no open recalls or issues. In May 2024, the vehicle suffered a complete electrical failure during use—warning lights flashed, wipers activated on their own, the steering wheel moved without input, and the windows opened/closed erratically. It was inoperable and could not shift into neutral. A f... Read more
Incident date: Jun 7, 2025
The design of this car incorporates something called a "rear hatch drain". This drain can be clogged with debris over time, which leads to a situation in which rainwater drains into the battery hold area. There is no warning for this occurrence; I only discovered it once the tail lights and liftgate began to malfunction. This quickly deteriorated into not being able to start the car at all. Th... Read more
Incident date: Jun 10, 2025
The contact owns a 2017 Ford Explorer. The contact stated that the exterior A-pillar trim was loosened on the windshield. There was an abnormal sound of beads detected. There were no warning lights illuminated. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the part to do the recall repairs were not yet available. The local d... Read more
Incident date: Jun 2, 2025
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 60 MPH, the transmission unexpectedly downshifted, and the vehicle decelerated while the accelerator pedal was depressed. No warning light was illuminated. In addition, while driving approximately 40 MPH, the vehicle failed to accelerate as intended while the accelerator pedal was depressed. The vehicle was taken to a... Read more
NISSAN
SENTRA
(2020) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Jun 10, 2025
Incident date: Jun 2, 2025
The contact owns a 2015 Kia Soul. The contact stated while driving approximately 60 MPH, the transmission unexpectedly downshifted, and the vehicle decelerated while the accelerator pedal was depressed. No warning light was illuminated. In addition, while driving approximately 40 MPH, the vehicle failed to accelerate as intended while the accelerator pedal was depressed. The vehicle was taken to a... Read more
Incident date: Jun 2, 2025
THIS RECALL HAS BEEN REMEDIED AND THERE IS NOTHING WRONG WITH THE CAR. I NEED THIS RECALL MARKED TAKEN CARE OF SO THAT I CAN CONTINUE RENTING IT. PLEASE REMOVE THIS CARE OFF THE UNREPAIRED LIST ASAP!!!!!
Incident date: May 9, 2025
With Adaptive Cruise control and Lane Keeping Assist on, no matter how attentive I am, within a couple minutes (give or take) I get Driver Attention warnings. These warnings are distracting and require manual intervention in traffic. I can stop them either by turning cruise control on and off, or by accelerating manually, which can be dangerous and/or inconvenient. I do sit high in the seat, as I ... Read more
Incident date: May 9, 2025
Positive Crankcase Ventilation Regulator Valve Performance Code P052E indicates a fault in the Positive Crankcase Ventilation Regulator Valve Performance for a predetermined.
Incident date: Mar 31, 2025
The transmission dropped 2 thousand miles over my warranty at 102k miles. I was taking my son to see his surgeon and the car started jerking and making noises in the middle of a busy intersection. We almost got hit several times trying to get it to the side of the road for safety. I had to pay almost $1800 to get it towed home (we were in Peoria about 150 miles from home to see his doctor). There ... Read more
Incident date: Dec 25, 2023
I have had my 2023 Mazda CX-50 for almost two years. Since I got the car, I have had no issues with the i-Activsense until June 2025. The reason I got the newer car was to ensure the safety of my family; however, Mazda failed to do their part. My car was recently involved in a car accident due to a faulty system. It appears that the newer Mazda CX-50s were included in a recall, but the 2023 model ... Read more
Crash
Incident date: Dec 25, 2023
I have had my 2023 Mazda CX-50 for almost two years. Since I got the car, I have had no issues with the i-Activsense until June 2025. The reason I got the newer car was to ensure the safety of my family; however, Mazda failed to do their part. My car was recently involved in a car accident due to a faulty system. It appears that the newer Mazda CX-50s were included in a recall, but the 2023 model ... Read more
Crash
Incident date: Jun 2, 2025
The contact owns a 2020 Ford F-150. The contact stated when the vehicle was shifted into reverse(R), the back over prevention camera failed to operate as needed. The contact stated that occasionally the image was frozen, or the screen was blue. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact researched... Read more
NISSAN
ROGUE SPORT
(2019) - VISIBILITY
Jun 9, 2025
Incident date: Aug 1, 2024
The contact owns a 2020 Ford F-150. The contact stated when the vehicle was shifted into reverse(R), the back over prevention camera failed to operate as needed. The contact stated that occasionally the image was frozen, or the screen was blue. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact researched... Read more
Incident date: Jun 3, 2025
The contact owns a 2018 Ford Escape. The contact stated that while driving on several occasions at various speeds, the vehicle was shuddering and shaking abnormally. The check engine waning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the EVAP purge valve needed to be replaced. The vehicle was repaired but the failure reoccurred... Read more
Incident date: Jan 1, 2025
The steering wheel sticks when beginning to turn it. Occurs at all speeds and seems to be more prevalent at warmer temperatures.
Incident date: Sep 19, 2024
An electrical component failed while driving dangerously stranding us on the side of the road. The car has 20k miles on it and is 13 months old.
Incident date: Jun 1, 2025
The contact owns a 2013 Nissan Altima. The contact stated that when the vehicle was started, the air bag warning light illuminated and remained illuminated. The vehicle was taken to a dealer and was diagnosed with an air bag wiring failure. The contact was informed that the air bag wiring needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The fai... Read more
Incident date: Jun 1, 2025
The service 4WD light came on [XXX]. We discovered that there is a current PTU recall along with numerous other problems that are potential for recall. We spoke to the dealer (not able to help us) who referred us to the manufacturer. We spoke with Paul of US Customer care who told us to file this complaint. They do not recommend driving the car for safety reasons. There have been vehicles repaired... Read more
NISSAN
ROGUE SPORT
(2017) - POWER TRAIN
Jun 9, 2025
Incident date: Jun 5, 2025
Transmission Valve Body physical failure causing jerking and abruptly reducing speed to 30 MPH. Vehicle is available for inspection Safety of driver and passengers included abrupt deceleration changes risking physical injury to persons and sudden loss of control of vehicular speed/acceleration risking accident/collision with or by other vehicles. Vehicle has been inspected by dealership and is ... Read more
Incident date: Jun 4, 2025
This vehicle is not safe to drive because it doesn't brake, it takes several seconds to reduce speed after hitting the brakes, and at high speeds it takes longer, which can put anyone's life at risk. The engine is damaged, it releases smoke and is leaking oil, and it heats up when you're moving on the freeway, which can be dangerous. The car loses power while moving. They told me that it was in pe... Read more
Incident date: Jun 4, 2025
I had multiple coolant leaks in the pass and I have to constantly replace the hose about every 2000-3000 miles Also my screen went out in my dashboard causing me to not be able to make any audio changes or station adjustments in my car Lastly whenever I get ready to increase my speed my car jerks back
NISSAN
PATHFINDER
(2011) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jun 9, 2025
Incident date: Jul 2, 2018
Multipurpose camera failure. Lane keep assist, lane departure, adaptive cruise control
NISSAN
PATHFINDER
(2011) - SERVICE BRAKES
Jun 9, 2025
Incident date: Jul 2, 2018
The BRAKE, and and traction control module all illumated at the same time and stay on. The screen on the dash also says service anti lock brake system so I had it put on a code reader and it says the problem is the abs control module
NISSAN
PATHFINDER
(2011) - ELECTRICAL SYSTEM
Jun 9, 2025
Incident date: Jul 2, 2018
I bought this vehicle at Enterprise car sales back in [XXX] and it's been having issues for a while now recall after recall I bought this vehicle at 7745 Indiana avenue Riverside California 92504 I actually bought this vehicle without realizing that this car had a recall prior to buying it off the lot therefore in California law this company should have not sold the vehicle with a recall as Hyunda... Read more
Incident date: Jun 8, 2025
I am facing my second coolant control valve replace in the last 10k miles. The truck errors with a code of P1098 due to the valve failure and the fan continues to run. My truck was then put into limp mode. This valve is a know problem with this motor and not cover under warranty.
Incident date: Jun 8, 2025
Fuel pump loses prime at the fuel rail, causing 6.2 gas engines to crank for a long time. Faulty check valve. It seems ford made a revision on the pump and never did a recall.
Incident date: Jun 1, 2025
When parking, my car keeps automatically applying brakes. I have turned off this setting yet. It continues to happen. Safety is at risk when my car stops in the middle of the street instead of continuing to back up. Cars following behind me are unaware that my car will randomly break. I have not reached out to a dealer with these concerns and have yet to get an inspection.
Incident date: Jun 6, 2025
I reported issues with my car stalling, front and rear camera going blank and smoking under my hood, in addition leaking coolant. I immediately requested for the dealership to inspect the vehicle and I smelled coolant and saw the coolant on my garage floor the dealership stated they did not find anything. This occurred during my first oil change at around 6,000 miles. It happed again at the second... Read more
Incident date: Jun 6, 2025
USB port fail and wireless charger failure
Incident date: May 13, 2025
LIKE EVERYONE ELSES JEEP WHILE DRIVING, ALL THE WARNING SIGNALS, BELLS, WHISTLES START GOING OFF. LOSE POWER STEERING, LOSE POWER, PUT JEEP IN PARK, CANNOT GET IT TO GO BACK IN DRIVE. SOEMTIMES WILL NOT START JUST LOOK IT UP ON TICTOK
Incident date: May 13, 2025
LIKE EVERYONE ELSES JEEP WHILE DRIVING, ALL THE WARNING SIGNALS, BELLS, WHISTLES START GOING OFF. LOSE POWER STEERING, LOSE POWER, PUT JEEP IN PARK, CANNOT GET IT TO GO BACK IN DRIVE. SOEMTIMES WILL NOT START JUST LOOK IT UP ON TICTOK
Incident date: May 13, 2025
LIKE EVERYONE ELSES JEEP WHILE DRIVING, ALL THE WARNING SIGNALS, BELLS, WHISTLES START GOING OFF. LOSE POWER STEERING, LOSE POWER, PUT JEEP IN PARK, CANNOT GET IT TO GO BACK IN DRIVE. SOEMTIMES WILL NOT START JUST LOOK IT UP ON TICTOK
Incident date: Apr 1, 2025
My car kept getting a light for its coolant levels despite me filling it with proper coolant-I noticed a leak of coolant on the ground & upon getting it inspected from an independent service center, they told me the issue was my radiator so we got the part to fix it and a week later fixed the radiator and I didn’t get the light for coolant again. Although the independent service center told me t... Read more
Incident date: Apr 1, 2025
My car kept getting a light for its coolant levels despite me filling it with proper coolant-I noticed a leak of coolant on the ground & upon getting it inspected from an independent service center, they told me the issue was my radiator so we got the part to fix it and a week later fixed the radiator and I didn’t get the light for coolant again. Although the independent service center told me t... Read more
Incident date: Jun 7, 2025
Issues with: - original drum breaks failed due to incorrect wiring, requiring 100% assembly replacement. - front wall separation - trim and cabinets moving and separating from walls - missing and broken lag bolts - front weather stripping separated from front cap - excessive sawdust under cabinets after any travel - wallpaper wear showing excessive movement of front bed overhead cabinets during t... Read more
Incident date: Mar 1, 2025
Issues with: - original drum breaks failed due to incorrect wiring, requiring 100% assembly replacement. - front wall separation - trim and cabinets moving and separating from walls - missing and broken lag bolts - front weather stripping separated from front cap - excessive sawdust under cabinets after any travel - wallpaper wear showing excessive movement of front bed overhead cabinets during t... Read more
Incident date: Jun 7, 2025
Back up camera fails to load when car is put in reverse. Nissan is not sure what the cause is but thinks its software and wants $700+ for further diagnostics
Incident date: Jun 6, 2025
Driving home from work, I noticed a warning light indicating that the car was overheating. I stopped and realized the coolant tank was empty, so I immediately put some coolant in and continued driving home. The next day, the car wouldn't start, and after I checked the engine oil, it was contaminated with water. I called a Ford dealer for repair, and they don't want to take responsibility.
Incident date: Jun 6, 2025
Driving home from work, I noticed a warning light indicating that the car was overheating. I stopped and realized the coolant tank was empty, so I immediately put some coolant in and continued driving home. The next day, the car wouldn't start, and after I checked the engine oil, it was contaminated with water. I called a Ford dealer for repair, and they don't want to take responsibility.
Incident date: Jun 6, 2025
Driving home from work, I noticed a warning light indicating that the car was overheating. I stopped and realized the coolant tank was empty, so I immediately put some coolant in and continued driving home. The next day, the car wouldn't start, and after I checked the engine oil, it was contaminated with water. I called a Ford dealer for repair, and they don't want to take responsibility.
Incident date: May 20, 2025
I am reporting a critical and systemic defect affecting Land Rover vehicles equipped with the 2.0L GTDi turbo petrol engine (240 hp), including my 2015 Evoque, My engine suffered catastrophic failure at ~118,000 miles while driving caused by a premature timing chain or tensioner failure. Pistons & valves collides, cams clashed and wouldn't rotate, loss of compression and dangerously instantaneous... Read more
Incident date: Jun 1, 2025
The vehicle was totally inoperable and suddenly came to stop was lucky that was driving in a local road where there was no vehicle, suddenly all different warning signs were coming on the dashboard and couldnt drive at all and vehicle was totally stalled. it was very dangerous situation luckliy i was just came off a very busy road otherwise coudl have been major incident. Currently the vehicle is... Read more
Incident date: Jun 1, 2025
The vehicle was totally inoperable and suddenly came to stop was lucky that was driving in a local road where there was no vehicle, suddenly all different warning signs were coming on the dashboard and couldnt drive at all and vehicle was totally stalled. it was very dangerous situation luckliy i was just came off a very busy road otherwise coudl have been major incident. Currently the vehicle is... Read more
NISSAN
PATHFINDER
(2013) - UNKNOWN OR OTHER
Jun 7, 2025
Incident date: Mar 3, 2025
paint is peeling on my 2014 Toyota 4runner . Toyota recalled for white paint but nothing for blue . i already paid so much for the car but not paying extra for the paint . Toyota should fix it .
NISSAN
PATHFINDER
(2013) - UNKNOWN OR OTHER
Jun 7, 2025
Incident date: Mar 3, 2025
Sunshade retracted all the way and center roof molding holding it was with double stick tape. Rolled all the back and cannot get it to go back.