Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jun 14, 2025
The chest clip has melted 3 times. Each time I have been told by Graco to discontinue use while they send me a knew one. This is not always possible if it happens when we are away from home.
Incident date: Jun 10, 2025
I was driving home after picking my son up from school and out of no where the vehicle temperature was in the red and a message popped up stating that vehicle coolant needed to be replenished but that continued driving of the vehicle was ok. It was not ok at all! The car started smoking and we were left stranded on the side of the road. I’ve read numerous blogs showing that the same thing has h... Read more
Incident date: Jun 10, 2025
Hello. The warning of the device is on the dashboard that the SRS is not functional
Incident date: Jun 10, 2025
Curvature Assist feature agressively brakes while driving at highway speeds. This is supposed to slow down for curves, but frequently intervenes for straight, clearly marked lanes. Feature cannot be turned off. Drivers behind me have gotten agitated several times for the sudden, harsh braking, and I do not feel comfortable driving this car.
NISSAN
PATHFINDER
(2023) - POWER TRAIN
Jun 16, 2025
Incident date: Jun 15, 2025
The contact owns a 2018 Ford Explorer. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the vehicle and retrieved DTC: P0303 (Misfire in cylinder #3). The vehicle was not repaired. The contact took the vehicle to the dealer, who confirmed the failure. The dealer replaced the spark pl... Read more
NISSAN
PATHFINDER
(2014) - STEERING
Jun 16, 2025
Incident date: Jun 12, 2025
Only had my truck for 6 months, my suspension is worn out causing a known issue known as death wobble. I was driving at 65mph with my family and extreme shaking occurred. Yes by a Ford dealership. Yes the truck and the area was inspected and confirmed to needing replaced parts. No warning lamps/lights appeared due to it being mechanical, I went to another shop after i already took it in to Ford, a... Read more
Incident date: Feb 1, 2025
I've received a notification that says, “service hybrid electric system,” but there is no fix at my dealership.
Incident date: Feb 1, 2025
While braking slowly to park at my home, my 2023 Ford F-150 Lightning XLT suddenly accelerated forward without any throttle input. The vehicle struck a wall. My foot was on the brake and I did not touch the accelerator. There were no warning messages prior to the incident. This could have caused serious injury or worse if anyone was in front of the vehicle. I believe this may be a critical safety ... Read more
Crash
Incident date: Feb 1, 2025
While braking slowly to park at my home, my 2023 Ford F-150 Lightning XLT suddenly accelerated forward without any throttle input. The vehicle struck a wall. My foot was on the brake and I did not touch the accelerator. There were no warning messages prior to the incident. This could have caused serious injury or worse if anyone was in front of the vehicle. I believe this may be a critical safety ... Read more
Crash
Incident date: Sep 19, 2024
The contact owns a 2019 Ford F-150. The contact stated that while driving 60 MPH and attempting to accelerate, there was an abnormal clunking sound coming from underneath the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transm... Read more
Incident date: May 13, 2025
The contact owns a 2019 Ford Expedition. The contact stated that when the vehicle started, the driver's side front seat belt retractor fractured. The contact noticed an extremely loud pop and a burning odor. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated the vehicle was taken to the dealer in May 2025, prior to the failure; howe... Read more
Incident date: Jan 1, 2023
On three (3) separate occasions, my 2019 VW Tiguan has produced an error stating "Check Starter System" on the console and shut down electrical systems such as instrument panel, brake lights, headlights, taillights, back up camera, and other electrical systems while driving. All three (3) situations followed the same series of events whereas the car was out in the sunlight on warmer days (70+ degr... Read more
Incident date: Jun 1, 2025
I was driving down road about to get on [xxx] in Tucson,Az when we heard a loud boom inside my car. We pulled over to see what happen. My moon room had exploded for no reason and nothing hitting it. You could clearly see the force came from inside vs outside due to an object. As we drove down the road to take it to ford glass proceeded to fall down. We are very lucky in the only one that got a pi... Read more
1 injured
Incident date: Jun 15, 2025
The MMI randomly restarts, starting in March of 2025. This includes when you are reversing, and there is no camera mid-reverse, along with a complete screen shut down. There will be a clicking sound, then a restart on the MMI at any point, typically multiple times while driving. Then it will log you out, have multiple pop-ups, and say technical error at times (then reboot again). It is available ... Read more
Incident date: Jul 12, 2024
It is a known issue with subarus of this year that the engine will stall at random intervals when stopping, weather at a stop sign or stop light, warm or cold, fast stops or regular stopping. There is no consistency to it, completely random. There are no warning lights that appear, I have not taken this car to the dealer because after purchasing it I cannot afford to take it to the dealer. I purch... Read more
Incident date: Jun 15, 2025
Date: [XXX] Subject: Immediate Safety Concern – 2021 Jeep Wrangler Sahara 4xe – Acceleration Failure Dear Jeep Customer Care, I am the owner of a 2021 Jeep Wrangler Sahara 4xe, VIN [XXX] , with approximately 50,000 miles. I am writing to report a critical and potentially fatal safety defect that occurred multiple times on [XXX], most notably at the intersection of [XXX] and [XXX] in Oregon. ... Read more
Incident date: Jun 15, 2025
Date: [XXX] Subject: Immediate Safety Concern – 2021 Jeep Wrangler Sahara 4xe – Acceleration Failure Dear Jeep Customer Care, I am the owner of a 2021 Jeep Wrangler Sahara 4xe, VIN [XXX] , with approximately 50,000 miles. I am writing to report a critical and potentially fatal safety defect that occurred multiple times on [XXX], most notably at the intersection of [XXX] and [XXX] in Oregon. ... Read more
Incident date: Jun 12, 2025
Emission system engine light coming on and off. When getting it scanned just comings up with a general code they said it could be tons of different things. Doesn't pin point anything.
Incident date: May 21, 2025
Gas smells when tank is over half full it’s the plastic fuel system on to of tank is starting to crack and I was reading they have been recalled before but has gone off and this is danger and might cause a fire with the saddle bags across the back and only 30,700 miles on car
NISSAN
ROGUE SPORT
(2017) - STRUCTURE
Jun 13, 2025
Incident date: Jun 7, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the passenger's side exterior A-pillar trim had detached. The dealer was made aware ... Read more
NISSAN
PATHFINDER
(2014) - UNKNOWN OR OTHER
Jun 13, 2025
Incident date: Jun 6, 2025
While driving, the metal crossbar trim above my head separating the front (movable) and rear (fixed) roof glass fell off, jamming the sunshade and then falling on my head
Incident date: Sep 20, 2024
Steering wheel sticks once at highway speed, wheel turns but with a glitch
Incident date: Jun 10, 2025
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving 75 MPH on the interstate, the upper lip of the front grill detached and flew over the windshield into oncoming traffic. The driver was unable to retrieve the part. There were no warning lights illuminated. The contact called the local dealer, who confirmed there was no recall coverage on the VIN for the failure. The dea... Read more
Incident date: Jun 8, 2025
Engine failure/ lifter issue with no prior warning. Driving down the road vehicle suddenly lost power and error message appeared. The vehicle was inspected by GM dealer and extended warranty company in late 2023. We no longer own this vehicle
Incident date: Feb 28, 2025
Alignment is off. Recall for my type of call for the control arm weakening and causing wheel alignment problems. Why isn't mine part of recall??
Incident date: Mar 3, 2025
The contact owns a 2016 Ford Explorer. The contact stated that the vehicle experienced rough idles while his wife was driving the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, where it was confirmed that the torque converter ne... Read more
Incident date: Mar 3, 2025
My car was having issues and still is having issues starting after refueling. After putting fuel in the vehicle my car stalls out. I restart the car I have to give it gas before hurrying up and putting it in drive just to keep the car on. Due to a potential internal leak in the canister purge valve this can cause excessive vacuum in the fuel tank and can potentially lead to a crack in the tank, wh... Read more
Incident date: Jun 7, 2025
See attached document for complaint.
Incident date: Jun 7, 2025
Stability track warning randomly appears while driving and spontaneously causes total brake failure and the brakes fail to slow or stop vehicle. It has newer brakes but it’s very dangerous to drive. Currently being sent to Chevrolet dealership
Incident date: Jun 7, 2025
Stability track warning randomly appears while driving and spontaneously causes total brake failure and the brakes fail to slow or stop vehicle. It has newer brakes but it’s very dangerous to drive. Currently being sent to Chevrolet dealership
Incident date: May 24, 2024
The contact owns a 2012 Nissan Armada. The contact stated that while driving, he drove over a bump in the road, and the back end swayed and it fishtailed. The contact pulled over and was unable to locate the cause of the failure. The contact continued to drive while driving over 35 MPH; the vehicle swerved. There were no warning lights illuminated. The vehicle was taken to an independent mechanic,... Read more
Incident date: Jun 2, 2025
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the vehicle was turned on and unlocked with the keys inside the cup holder, the contact was outside of the vehicle while the contact's daughter was inside the vehicle. The contact stated that the doors failed to open, and the remote entry feature was inoperable. The contact called 911, and the fire department was able to ... Read more
Incident date: Jun 2, 2025
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while the vehicle was turned on and unlocked with the keys inside the cup holder, the contact was outside of the vehicle while the contact's daughter was inside the vehicle. The contact stated that the doors failed to open, and the remote entry feature was inoperable. The contact called 911, and the fire department was able to ... Read more
Incident date: May 27, 2025
The contact owns a 2017 Mercedes-Benz C300. The contact stated that both the front driver’s side seat belt and front passenger's side seat belt had failed to retract as needed. There was no warning light illuminated. Additionally, the contact stated that the seat belts buckles would unintendedly lodge under the seats. The vehicle was taken to the local dealer, but was not diagnosed or repaired. ... Read more
Incident date: Jun 6, 2025
Vehicle purchased from dealer 3/5/25 (brand new). Noticed struggle to start/shaking vehicle/weak power, within first week. Malfunction indicator light came on 4/15/25, brought into dealership for testing. Data showed fail/pass misfires upwards of 30 times. Diagnosed as fuel injector pump misfire. Part was replaced and picked up the vehicle 5/8/25. Vehicle misfired again on 5/9/25. Brought into dea... Read more
Incident date: Jun 5, 2025
I have a 10 speed automatic transmission. The last month or so, two things have been occurring. 1. A hard shift from 2nd to 3rd gear, usually but not always. 2. Occasionally it will slip from 1st gear to neutral.
NISSAN
PATHFINDER
(2025) - STRUCTURE
Jun 12, 2025
Incident date: Jun 10, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the repair was not yet available. The contact stated that driver's side windshield exterior A-pillar trim had detached, and the contact had applied double-sided tape to hold the trim in place. No further information was available. The contact stated that ... Read more
NISSAN
PATHFINDER
(2025) - SEAT BELTS
Jun 12, 2025
Incident date: Jun 10, 2025
Both the passenger and diver seat belts don't latch correctly. Causing them to randomly un-latch while driving or even just initially trying to latch them when getting in. There is no odd movements causing this and they sound and act as if there is no problem until the un-latch. Have had a mechanic look into it and they confirmed that isn't not an every time failure but they are unsure as to why i... Read more
NISSAN
PATHFINDER
(2025) - STRUCTURE:BODY:HATCHBACK/LIFTGATE
Jun 12, 2025
Incident date: Jun 10, 2025
The contact owns a 2022 Ford Expedition. The contact stated that while opening the hatch by engaging the automatic release switch, a hole formed in the sheet material, and the spoiler was fractured. The contact stated that there was an abnormal loud clicking sound prior to the failure. There was no warning light illuminated. The vehicle was taken to the local dealer but was not diagnosed or repair... Read more
Incident date: Jun 9, 2025
I am filing this report regarding a serious and potentially dangerous issue with my 2025 Volvo XC90 (VIN: [XXX]), purchased new on [XXX]. On [XXX], with only 4,516 miles, I experienced a sudden and unexplained drop in tire pressure while driving. I pulled over safely, replaced the flat with a temporary tire, and took it to a local tire shop. The technician informed me that the rear passenger-side ... Read more
Incident date: Apr 1, 2025
There currently is a serious recall on this vehicle and there is no remedy available. I’ve called the dealership and they confirmed this information. The service department claimed the sales department may be able to help me and then sales said it was a service dept issue. I have children who have been placed at risk as they have been traveling in this vehicle since April 2024.
Incident date: Aug 22, 2024
Randomly, and without warning, the instruments, gauges, and displays will switch into a language I do not speak or understand (Italian). Coinciding with the switch to Italian language, cluster and radio display settings revert back to default settings, auto door locks and paddle shifter becomes inoperative (with no menu to enable), pedestrian emergency brake (peb) lamp or forward collision warning... Read more
NISSAN
PATHFINDER
(2011) - VEHICLE SPEED CONTROL
Jun 11, 2025
Incident date: Jun 10, 2025
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact stated that the RPM fluctuated before the transmission slammed into gear. The contact stated that the ABS warning light and another unknown warning light were illuminated. The vehicle was towed to an independent mecha... Read more
Incident date: Jun 11, 2025
Earlier today I paid $2,605 to have 4 fuel injectors replaced on a 2018 (75,000 miles) Honda Fit at Davis Honda in Burlington New Jersey. I see that earlier Honda Fits have a service bulletin/extended warranty on the fuel injectors that would have covered me [XXX] ). I also see that many of their other 2018 cars have service bulletins for similar fuel injector issues [XXX] ). It appears that thi... Read more
Incident date: Jun 10, 2025
Vehicle has previous recalls done and still has the same issues with recall. Srs code no air bag will deploy. Dealer ship refused to service vehicle due to miscommunication and I'm driving a defective vehicle without an airbag which could lead to a bad accident waiting to happened. I will like to file a complaint against Mercedes of Richmond for refusing to service my vehicle without a defective a... Read more
Incident date: May 17, 2025
This is a brand new 2025 Ridgeline with only 900 miles. The Collision Mitigation Breaking System and the Lane Keeping Assist System does not work properly on my vehicle. The dealer where I bought the vehicle (Dick Brooks Honda in Greer) has insisted there's nothing wrong with the vehicle on two occasions. However, I took the vehicle to another dealer; the master technician said there might be some... Read more
NISSAN
PATHFINDER
(2015) - FUEL/PROPULSION SYSTEM
Jun 11, 2025
Incident date: Jun 10, 2025
Upper fuel pump module is defected and will malfunction. This leads to a fuel leak inside the vehicle. You will be able to see the leak if you remove the back seat and you will be able to smell the fumes of the fuel inside and outside the vehicle. This has occurred twice to our vehicle. First time, the vehicle had 72000 miles and the 2nd time is 130 000. The kia dealership repaired it the first ti... Read more
Incident date: Jun 9, 2025
The contact owned a 2024 Tesla Model Y. The contact's daughter was driving at approximately 30 MPH when the vehicle had independently accelerated. The contact said that her daughter drove through an intersection and crashed into another vehicle. The contact's vehicle crashed into the other vehicle's driver's left front door. The contact stated that her vehicle's front end was crushed, and the othe... Read more
Crash
1 injured
Incident date: Jun 9, 2025
I own a 2014 Volkswagen Passat. I received notification of NHTSA Campaign Number: 24V834000(Air Bags) dated December 2024. For the past 6 months, I have attempted to address this issue but the part to do the recall repair has not been available available. In fact, I even brought my car into the dealer today, advised that the part was available, but in fact it was not. SIX MONTHS! Is this a cri... Read more
Incident date: Jun 9, 2025
The contact owns a 2014 Mercedes-Benz E350. The contact stated that while the vehicle was parked in the garage, there was an abnormally strong fuel odor coming from the vehicle. The vehicle was taken to an independent mechanic, who diagnosed the vehicle with a fuel tank leak. The contact was informed that the fuel tank needed to be replaced. The vehicle was not repaired. The contact related the fa... Read more