Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jun 17, 2025
Lug studs repeatedly snap at wheel no matter how installed.
NISSAN
PATHFINDER
(2014) - ENGINE
Jun 21, 2025
Incident date: Jun 21, 2025
I am having problems with my ECU malfunctioning which is causing my catalytic converter my exhaust manifold and my O2 sensors to malfunction. I'm having all the same issues as the recall campaign reference number NTB 12-040 d
Incident date: Mar 4, 2025
The car just keep doing weird stuff with the lights. It want go off all the time the key went work the cv joints are popping. Have to trigger the battery sometimes to start up
Incident date: Mar 4, 2025
The car just keep doing weird stuff with the lights. It want go off all the time the key went work the cv joints are popping. Have to trigger the battery sometimes to start up
NISSAN
PATHFINDER
(2022) - UNKNOWN OR OTHER
Jun 21, 2025
Incident date: Jun 21, 2025
I have a 2014 Jeep Wrangler 4-door. I have taken my Jeep to 4 mechanics who said I have rocker arms/ lifter issues. And, most jeeps have this problem. I contacted FCA, Jeep and other agencies with no avail. I am unable to drive my Jeep for fear something will happen
Incident date: Mar 2, 2025
Fuel pump went out.
Incident date: Mar 2, 2025
The car started making a knocking noise. I got it checked out and nothing showed up on the diagnostic. Today I was driving and it wouldn’t go over 65 and the engine light keeps blinking.
Incident date: Mar 2, 2025
The car started making a knocking noise. I got it checked out and nothing showed up on the diagnostic. Today I was driving and it wouldn’t go over 65 and the engine light keeps blinking.
Incident date: Jun 20, 2025
THE VEHICLE HAS AN EMISSION SYSTEM ERROR ALONG WITH ALL OTHER ERRORS, CAR ALSO HESITATES TO ACCELERATE. Yes it is dangerous A failing turbocharger can result in a noticeable decrease in engine power, especially at higher speeds. DIAGNOSTIC : Confirmed by dealership. The car was looked at the dealership mechanics nothing happened to where I need any others. It’s just been lagging getting up int... Read more
Incident date: Jun 20, 2025
THE VEHICLE HAS AN EMISSION SYSTEM ERROR ALONG WITH ALL OTHER ERRORS, CAR ALSO HESITATES TO ACCELERATE. Yes it is dangerous A failing turbocharger can result in a noticeable decrease in engine power, especially at higher speeds. DIAGNOSTIC : Confirmed by dealership. The car was looked at the dealership mechanics nothing happened to where I need any others. It’s just been lagging getting up int... Read more
Incident date: Sep 1, 2024
I was driving [XXX] going through Saint Paul and the truck sped up and became uncontrollable. I started braking as fast as I could and caused it to rear end into another vehicle. I’ve tried to contact Tesla about this, and they have not responded to me. I was told the engineering team would get back to me about the possible cause of the accident, but never heard back and they could not provide m... Read more
Crash
1 injured
Incident date: Dec 3, 2024
My car has 50,000 miles on it and is just over 4 years old. The steering column has failed causing it to not be able to steer. The service for this is a new steering column at a cost of over $5,000.00. The Y models and 3 models had a recall on this issue. Now it looks like the X models are having the issue as well. The consumer should not be responsible for this. It is dangerous. It is exp... Read more
Incident date: Dec 3, 2024
Forward attention assist keeps going off. For no reason. Eyes are on the road and head is forward
Incident date: Dec 3, 2024
In April 2025, my 2021 Mercedes-Benz GLB 250 (81,000 miles) suffered repeated engine issues caused by a cylinder head failure. The dealer attempted a cylinder head replacement, but during their own test drive after repairs, the engine completely seized and failed again on their property. This indicates a severe defect in the engine assembly that risks sudden power loss while driving, which could c... Read more
Incident date: Jun 20, 2025
Good afternoon This is [XXX] The car wholesale auto Naugatuck CT number We got a Nissan versa 2020 picked it up on [XXX] the car is having same issues twice it is drifting to one side mostly when braking I first got it fixed myself with new control arm in the front because the car was favoring the the passenger side and wheels would get locked we got it fixed form the dealership first then the... Read more
Incident date: Jun 20, 2025
If someone is making a right turn in front of me and I am on the brakes already slowing down The emergency braking will engage and lock the brakes to stop it It does not seem to detect the fact the car is making a turn that will be complete before you are up to them. This has happened 4 times now and I have almost been rear ended. I can duplicate it pretty much whenever I want and capture it on my... Read more
Incident date: Jun 20, 2025
If someone is making a right turn in front of me and I am on the brakes already slowing down The emergency braking will engage and lock the brakes to stop it It does not seem to detect the fact the car is making a turn that will be complete before you are up to them. This has happened 4 times now and I have almost been rear ended. I can duplicate it pretty much whenever I want and capture it on my... Read more
Incident date: Jan 20, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while receiving an oil change by an independent mechanic, the contact was informed that the engine oil pan had fractured and needed to be replaced. Additionally, the rearview camera intermittently displayed a blank image while reversing. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileag... Read more
Incident date: May 15, 2025
I have had nothing but issues with my Kia since I purchased it May 30th, 2023. It's continually stalling, completely looses power, sometimes won't operate at all. My Kia is very unsafe and completely unreliable. I had to have it towed to the dealership before my first payment was even due. My Kia has has to be taken to the dealership a total of 5 times and still nothing has been resolved, other th... Read more
Incident date: May 15, 2025
I have had nothing but issues with my Kia since I purchased it May 30th, 2023. It's continually stalling, completely looses power, sometimes won't operate at all. My Kia is very unsafe and completely unreliable. I had to have it towed to the dealership before my first payment was even due. My Kia has has to be taken to the dealership a total of 5 times and still nothing has been resolved, other th... Read more
Incident date: May 15, 2025
I have had nothing but issues with my Kia since I purchased it May 30th, 2023. It's continually stalling, completely looses power, sometimes won't operate at all. My Kia is very unsafe and completely unreliable. I had to have it towed to the dealership before my first payment was even due. My Kia has has to be taken to the dealership a total of 5 times and still nothing has been resolved, other th... Read more
Incident date: Jun 19, 2025
6-18-25, driving at 20 mph in my neighborhood, applied brakes and pedal sank to the floor with no pressure. Pumped approximately six times with no pressure. On the last pump, I got severe juddering through the truck ( felt similar to an ABS activation) still no pedal pressure, but it did stop. Upon shutdown and restart, pedal was back to normal. Obvious safety issue as it would have caused a coll... Read more
Incident date: Jun 19, 2025
During low-to-moderate throttle input within approximately the 3500-5000 RPM range, moderate-to-severe throttle hesitation occurs when required to increase throttle input. This causes a chugging, struggling, stuttering, misfiring feeling and very delayed response from the vehicle. This has occurred while cruising on city streets and lower speed highways while trying to evade a quickly approaching... Read more
Incident date: Jun 17, 2025
My Jeep over the last year has automatically put itself into park while I’m driving down the highway! I’ve had near miss accidents due to this. No warning lights, no signs something is wrong. It just either slams itself into park and locks up, then won’t turn off. The last times without warning my engine shuts off, my screen pops up saying put into park to start engine and the vehicle puts ... Read more
Incident date: Jun 19, 2025
I have been experiencing the loss of steering assist. This occurs at any time while driving and that, once assist is lost, a message is displayed on the Driver Information Center (DIC) and a chime sounds. Steering control is maintained in manual mode, but requires greater driver effort at low vehicle speeds. In the next ignition cycle, power assist is typically regained and the DIC message is no... Read more
Incident date: Jun 19, 2025
My camshaft sensors went bad at 77k miles had it towed to auto repair. Auto shop said my timing tensioner and chain were worn and needed replacement. Cost was 6200.00. A month later the engine blew at 81k miles. This was a lease for the first 3 years so all maintenance was done by Volkswagen. I had it serviced three times after that. Sits in my garage half the year as I travel by airplane or tour... Read more
Incident date: Jun 19, 2025
The lift gate strut bent when I tried to close the rear door, then when I tried to open the door to see what the issue was, the strut exploded. The parts went flying and almost hit me in the face, I could feel the air on my cheek as it blew past me. The spring and metal parts inside the strut shot all the way across my cul de sac, and the noise it created sounded like a gunshot. My neighbors came ... Read more
NISSAN
PATHFINDER
(2013) - AIR BAGS
Jun 18, 2025
Incident date: Jun 18, 2024
First recall, Only dealer on Island (Hawaii) went out of business and couldn't be done by a GM dealer. Windshield washer fluid heater was removed by a mechanic shop at my own expense. Second recall, The passenger airbag inflator hasn't been done due to the fact that 2007 - 2014 Chevy Avalanche, Tahoe, Suburban & GMC Yukon are known for cracked dashboards which includes my Avalanche. My dashboar... Read more
NISSAN
PATHFINDER
(2013) - VISIBILITY/WIPER
Jun 18, 2025
Incident date: Jun 18, 2024
Over the two years I have owned this vehicle I have had to replace the windshield three times. I am on my fourth windshield and have three chips/crack already. I have never experience crack/chips like this or at this frequency. I am at a point where I am concerned the getting my windshield replace will cause my insurance to increase because the frequency and expense. Because of have a heads up d... Read more
NISSAN
PATHFINDER
(2013) - ENGINE
Jun 18, 2025
Incident date: Jun 18, 2024
The engine developed bottom end knock. We brought it into the Honda dealership and they opened the engine from the oilpan to conduct an inspection. The dealership confirmed that the crankshaft bearings have scoring and the engine short block or whole engine needs to be replaced. This is the same issue that is being investigated under NHTSA Action Number: RQ24013. There is a recall for this exact s... Read more
Incident date: Jun 7, 2025
On June 10th 2025 the engine light came on in my 2014 Ford Focus and I lost transmission function. The car was slipping out of gear, completely losing power and speed between first & second gear and third & fourth gear. I pulled into traffic before realizing the issue and almost got hit by two oncoming vehicles - one locked up their brakes to avoid hitting me, the other swerved into another lane w... Read more
Incident date: Jun 7, 2025
On June 10th 2025 the engine light came on in my 2014 Ford Focus and I lost transmission function. The car was slipping out of gear, completely losing power and speed between first & second gear and third & fourth gear. I pulled into traffic before realizing the issue and almost got hit by two oncoming vehicles - one locked up their brakes to avoid hitting me, the other swerved into another lane w... Read more
Incident date: Jun 7, 2025
My wife was taking my granddaughter to her dance recital on 06/14/2025 she went to pass a car and the Sorento started missing out then died. She had to get to the side of the road and call for help. Once I arrived, I noticed oil on the ground under the vehicle. After I had my mechanic look at the car it was determined that it threw a rod out bottom of motor and the car was towed home. This is a 20... Read more
NISSAN
PATHFINDER
(2000) - POWER TRAIN
Jun 18, 2025
Incident date: Aug 6, 2023
Vehicle's engine seized completely at 75 MPH on the interstate. No warning lights or abnormal noises were present before catastrophic failure, and the car has been serviced recently. CEL came on at time of failure, throws code P1326. Car rapidly/dangerously decelerated, would have crashed if not driving in the Leftmost lane of travel.
Incident date: Nov 15, 2022
The contact owns a 2021 Ford Bronco. The contact stated while driving at an undisclosed speed, the vehicle bounced uncontrollably. No warning lights were illuminated. Additionally, the contact stated that while making a turn, the vehicle went sideways. The vehicle was taken to the dealer where it was diagnosed with a failed rear shock absorber. The contact was informed that the rear shock absorber... Read more
Incident date: May 31, 2025
Failed OTA Update to information center (Radio) has caused radio unit and screen to become inoperable. Blinkers do not sound when on, warning sounds when backup camera are in use no longer work, along with cross traffic warning due to this. It should be noted we did not consent to the OTA update, and would have not wanted the update as it has caused damage to this system. GM know this is an issue ... Read more
Incident date: May 31, 2025
Failed OTA Update to information center (Radio) has caused radio unit and screen to become inoperable. Blinkers do not sound when on, warning sounds when backup camera are in use no longer work, along with cross traffic warning due to this. It should be noted we did not consent to the OTA update, and would have not wanted the update as it has caused damage to this system. GM know this is an issue ... Read more
NISSAN
PATHFINDER
(2025) - ELECTRICAL SYSTEM
Jun 18, 2025
Incident date: Jun 9, 2025
I was driving the car on the highway and “SERVICE ESC” popped up on my dash. Engine power reduction kicked in which caused me to have to erratically pull over to the shoulder. Brakes did not engage properly. When the “Service ESC” warning comes on the dash, the engine, transmission, and brakes stop functioning properly. The gauges start fluctuating up and down and the gps goes out of whack... Read more
NISSAN
PATHFINDER
(2025) - POWER TRAIN
Jun 18, 2025
Incident date: Jun 9, 2025
While driving at highway speeds very quickly the speedometer went to 0 , the fuel low warning came on , the transmission locked up dragging the rear wheels and engine goes to high rpm , this has happened numerous times , I’ve checked with local ford dealership and they tell me there are no updates for my vehicle , when this situation happens I pull over to the side of the road and shut vehicle o... Read more
Incident date: Jun 18, 2025
MALFUNCTION: ROAD MITIGATION SYSTEM FAILED (RDM), LANE KEEPING ASSIST SYSTEM (LKAS) FAILED, and CRUSE CONTROL FAILED, after investigating the issue this is happening with multiple vehicles. SAFETY: YES, these all failed at the same time, poses significant safety issues for the diver, passengers, and other drivers due to nature of failure. CONFORMATION: at this time no inspection of the vehicle ha... Read more
Incident date: Jun 15, 2025
Recurrent intermittent power steering failure and intermittent engine stall. Steering wheel gets stuck when turning right while driving at speed on highway. Steering wheel gets very heavy and requires some force to get it back to center. If I let go of the steering wheel, it would stay in the same position until I move it back. When driving at slower speeds, usually when navigating around turns ... Read more
Incident date: Jun 18, 2025
The contact owns a 2023 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, the vehicle lunged forward and stopped while at the traffic light. The contact stated that while driving over 4 MPH, the vehicle seized with the transmission warning light illuminated. The contact was concerned about being involved in a crash due to the failure. The contact called the local d... Read more
Incident date: Jun 17, 2025
My 2018 Chrysler Pacifica has confirmed internal engine damage—scoring in the cylinder wall—diagnosed by an authorized Chrysler dealer. This occurred with no abuse or neglect, and the failure is consistent with many documented reports involving the 3.6L Pentastar engine. Chrysler is aware of premature failures in this engine across various models, but has denied goodwill assistance in my case... Read more
Incident date: Jun 17, 2025
The rear side windows on my 2025 Volvo XC60 B5 Plus AWD exhibit a persistent “smoky” or hazy appearance when viewed through the rearview mirror or directly from inside the cabin. The issue is most noticeable during daytime when light hits the glass at an angle, or at night when headlights from other vehicles shine through the rear windows. The affected glass appears to have a bluish or foggy t... Read more
Incident date: Jun 20, 2024
This is an additional complaint, among all the others for the faulty transmission and/or torque converter. 72K miles and have had it a month and the rough shifting at low speeds issue has reared it's head.
NISSAN
PATHFINDER
(2022) - ELECTRICAL SYSTEM
Jun 17, 2025
Incident date: May 10, 2025
I smelt and saw smoke coming from the back of my vehicle. I pulled over on to the left side of [XXX] bound. Then, I jumped out of the car to check the truck. I didn't see anything, then i popped the hood and still did not see anything visible. I then went back to the trunk to check it again, and that is when I saw flames pop out from the back seat area. It was in the area where the back de-frost ... Read more
Fire
1 injured
Incident date: Feb 5, 2025
The contact owns a 2019 GMC Sierra 1500. The contact stated while driving 10 MPH, the vehicle made an abnormal ticking sound. The contact stated that the failure also occurred upon starting the vehicle. The vehicle was taken to the dealer, where the camshaft and lifters were replaced, and other unknown required repairs were performed. The vehicle was repaired. The contact related the failure to NH... Read more
Incident date: Jun 17, 2025
all warning signs come on at the same time on the dashboard. Car repair service explained that this is a known problem with CRV and suggested that I take it to he dealer. I have disconnected and reconnected the battery and this worked in discontinuing the warning signs but this was a temporary fix since same problem reappeared within weeks. This has reoccurred several times since 2024. Appointme... Read more
Incident date: Jun 14, 2025
The frame of the trailer has. cracked in 4 places. Directly behind each wheel. Right in the middle of. the steel. There is a known defect in these frames. Cheap steel? Who knows but I'm one of many that this has happened to. The company has denied any warrranty.
Incident date: Jun 14, 2025
The frame of the trailer has. cracked in 4 places. Directly behind each wheel. Right in the middle of. the steel. There is a known defect in these frames. Cheap steel? Who knows but I'm one of many that this has happened to. The company has denied any warrranty.