Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jun 25, 2025
The contact's wife owns a 2018 Honda CR-V. The contact stated while driving at an undisclosed speed and making a turn, the steering wheel failed to return to center automatically. Additionally, the contact stated that the steering wheel jerked while driving, causing the vehicle to jerk and to make sudden movements. The vehicle was taken to the dealer, where it was test-driven. The dealer diagnosed... Read more
Incident date: Sep 19, 2024
The rear crossmember of the Honda Ridgeline 2013 RTL where the trailer hitch is attached is rusted through which could break when towing or driving causing an accident. I think Honda should weld a plate onto the crossmember beam and undercoat it. Thank you
Incident date: Jun 5, 2025
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The ... Read more
NISSAN
ROGUE SPORT
(2020) - VISIBILITY/WIPER
Jun 25, 2025
Incident date: Jun 23, 2025
Saturday it was very bright and the Sun reflected off the dashboard in this car and put an image of the dash board on the windshield obstructing my vision. It was very hard to see and a pedestrian seemed to pop out nowhere while driving in parking lot. I was either distracted by image of dashboard on windshield or it obstructed view by it either way it prevented me from seing the pedestrian clearl... Read more
NISSAN
ROGUE SPORT
(2019) - ENGINE
Jun 25, 2025
Incident date: Jun 24, 2025
Unusual engine oil consumption. Engine using 1 quart of engine oil every 1000 miles. Not normal.
Incident date: Dec 22, 2024
THE BLIND SPOT MONITORING STOPS AFTER A FEW MINUTES ON THE HIGHWAY. DEALER SAID NO TROUBLE FOUN D. WHEN IN TRAFFIC IT STOPS WORKING, BACKING UP NO NOTIFICATION CROSS TRAFFIC, CARGO DOOR STUCK OPEN. ADTER 10 MINUTES SHUTTING OFF CAR. RESTARTING, TRYING INSIDE BUTTON, DOOR BUTTON AND THE REMOTE. THEY ALL FAILED TO CLOSE DOOR. HAD TO MANUALLY CLOSE CARGO HATCH. IT WORKED THE NEXT MORNING. THE BLIND S... Read more
Incident date: Dec 22, 2024
THE BLIND SPOT MONITORING STOPS AFTER A FEW MINUTES ON THE HIGHWAY. DEALER SAID NO TROUBLE FOUN D. WHEN IN TRAFFIC IT STOPS WORKING, BACKING UP NO NOTIFICATION CROSS TRAFFIC, CARGO DOOR STUCK OPEN. ADTER 10 MINUTES SHUTTING OFF CAR. RESTARTING, TRYING INSIDE BUTTON, DOOR BUTTON AND THE REMOTE. THEY ALL FAILED TO CLOSE DOOR. HAD TO MANUALLY CLOSE CARGO HATCH. IT WORKED THE NEXT MORNING. THE BLIND S... Read more
Incident date: Dec 22, 2024
THE BLIND SPOT MONITORING STOPS AFTER A FEW MINUTES ON THE HIGHWAY. DEALER SAID NO TROUBLE FOUN D. WHEN IN TRAFFIC IT STOPS WORKING, BACKING UP NO NOTIFICATION CROSS TRAFFIC, CARGO DOOR STUCK OPEN. ADTER 10 MINUTES SHUTTING OFF CAR. RESTARTING, TRYING INSIDE BUTTON, DOOR BUTTON AND THE REMOTE. THEY ALL FAILED TO CLOSE DOOR. HAD TO MANUALLY CLOSE CARGO HATCH. IT WORKED THE NEXT MORNING. THE BLIND S... Read more
Incident date: Oct 1, 2024
Excessive Tire failure on "AMG" 21 inch wheel and tires. Pirelli tires have replaced 4 tires in four months. cracks in side wall bubbling.
Incident date: Jun 25, 2025
X1 gear shifter is causing a Transmission waring - and comment to secure vehicle with parking brake when stopped. Consult Service center. I have spoken with BMW mechanic and other mechanic who have stated that it is common issue with X1 and Mini's that use same shifter. A spring breaks off in the shifter. Mini - issued a large warranty extension but it appears BMW has not.
NISSAN
PATHFINDER
(2007) - POWER TRAIN
Jun 24, 2025
Incident date: Jun 24, 2025
Car suddenly began to slip out of gear and have difficulty shifting smoothly. After having car examined by 2 repair shops it was determined the UA80 Transmission needed replaced. Repair shop advised car was not safe to drive with this condition. Warning lights for Check Engine and Check AWD system and traction control came on at the same time as the slipping and rough shifting.
Incident date: Jun 24, 2025
CAR COME OUT OF ALLIGNMENT CAUSE ECCESIVE WEAR ON INSIDE OF REAR TIRES. CAUSED BLOWOUT ON THE INTERSTATE THAT ALMOST CAUSED AN ACCIDENT. BLOWOUT THEN CAUSED DAMAGE TO WHEEL SENSOR THAT CAUSED CAR TO LOOSE POWER STEERING. REPAIR COST IS ESTIMATED A $9000.00 REPAIR. I GET OIL CHANGE & SERVICE INSPECTION BY GENISIS HAD ALIGNEMENT DONE BY DEALERSHIP AND & REPLACED TIRES 2 TIMES BEFORE BLOWOUT. MAJOR... Read more
Incident date: Jun 24, 2025
CAR COME OUT OF ALLIGNMENT CAUSE ECCESIVE WEAR ON INSIDE OF REAR TIRES. CAUSED BLOWOUT ON THE INTERSTATE THAT ALMOST CAUSED AN ACCIDENT. BLOWOUT THEN CAUSED DAMAGE TO WHEEL SENSOR THAT CAUSED CAR TO LOOSE POWER STEERING. REPAIR COST IS ESTIMATED A $9000.00 REPAIR. I GET OIL CHANGE & SERVICE INSPECTION BY GENISIS HAD ALIGNEMENT DONE BY DEALERSHIP AND & REPLACED TIRES 2 TIMES BEFORE BLOWOUT. MAJOR... Read more
Incident date: Jun 24, 2025
CAR COME OUT OF ALLIGNMENT CAUSE ECCESIVE WEAR ON INSIDE OF REAR TIRES. CAUSED BLOWOUT ON THE INTERSTATE THAT ALMOST CAUSED AN ACCIDENT. BLOWOUT THEN CAUSED DAMAGE TO WHEEL SENSOR THAT CAUSED CAR TO LOOSE POWER STEERING. REPAIR COST IS ESTIMATED A $9000.00 REPAIR. I GET OIL CHANGE & SERVICE INSPECTION BY GENISIS HAD ALIGNEMENT DONE BY DEALERSHIP AND & REPLACED TIRES 2 TIMES BEFORE BLOWOUT. MAJOR... Read more
Incident date: Jun 18, 2025
Vehicle: 2021 Ford Bronco VIN: [XXX] Mileage: Approximately 88,000 miles Complaint: I am reporting major safety and drivability concerns with my 2021 Ford Bronco, which is currently undrivable and in the shop at Ron DuPrat Ford in Dixon, California. Despite experiencing issues nearly identical to those covered under existing recalls, my vehicle’s VIN is not currently included. While driving ... Read more
Incident date: Jun 23, 2025
Sometimes the driver door doesn’t lock even after clicking the lock button either on the key fob or on the actual door. The car is five years old and has 60,000 miles on it.
Incident date: Jun 23, 2025
One pedal driving switched to unavailable while driving - 24 Lyriq AWD I have seen this couple of times while driving now. I keep the one-pedal driving setting on High. I suddenly get an error on Side detection unavailable and One pedal driving turned off - use manual braking. I also feel a slight surge in acceleration while this happens, but I have been able to slow down and re-engage one pedal ... Read more
Incident date: Jun 23, 2025
To Whom It May Concern, I am writing to formally report a serious and recurring safety issue with my 2024 Chevrolet Equinox, and to request immediate investigation and resolution. The vehicle has, on multiple occasions, unexpectedly gone into “reduced power” mode (also referred to as “limp mode”), drastically limiting acceleration while driving at full speed in traffic. This most recently ... Read more
NISSAN
PATHFINDER
(2006) - POWER TRAIN
Jun 24, 2025
Incident date: May 28, 2025
The biggest issue is last year while driving on 74 in busy traffic, the car automatically went into a "low power" mode and limited the power without warning. So now in traffic driving 55 mph, the car drastically slowed to about 35 without warning. It would not go faster no matter what I did. Then the check engine light came on afterwards. Thankfully I made it home safely after turning on my hazard... Read more
Incident date: Jun 10, 2025
The contact owns a 2018 Audi Q5. The contact stated that while pulling into a business at an undisclosed speed, there was an unknown warning light illuminated, and the message "Left and Right Rear Signal and Center Rear Brake Light Malfunction" was displayed. Additionally, the contact stated that the key warning light and engine malfunction warning lights were illuminated. The vehicle was taken to... Read more
Incident date: Jun 10, 2025
I recently purchased this vehicle. Only after purchasing it did I realize the unsafe/hazardous location of the backup light. The backup light, located under the rear license plate on the rear bumper, cannot be easily seen by oncoming vehicles, promoting the chance of a rear end collision. It would have been more reasonable to locate it within the area where the housing for the turn signals, war... Read more
Incident date: Jun 20, 2025
Was driving in a neighborhood and slowly turning at a 4 way stop, parking brake self engaged causing the car to slam to a stop and was unable to press gas. Had to put the car in park and restart (with shutoff for 30 seconds) before I could move and was stuck sitting in the middle of an intersection.
Incident date: Feb 28, 2020
This vehicle, and models with the same throttle body and air filter/air duct assembly have an issue. Where plastic parts from the vacuum box attached to the air duct come loose and get stuck in the throttle body. Causing the engine to rev up then die. I have dealt with this same issue twice in the last three weeks. Thank you for your time.
Incident date: Sep 30, 2022
The Audi MMI (Multi Media Interface) system will continually shut down and Reset/reboot while driving. It will happen sometimes 3-4 time within a 20 minute drive. The MMI plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistanc... Read more
Incident date: Sep 30, 2022
The SVC 4WD light came on. Took it to dealer and was told I need to pay $4,000 out of pocket to get the ptu replaced. I’ve read articles stating that my car should have a recall on it but when I search my vin… nothing comes up. Could result in complete loss of control, or car can’t disengage from parking brake when seated.
Incident date: Jun 22, 2025
My Ram has the ETorque Generator that failed. It has caused the vehicle to suddenly stop and lose power. It first lost all electrical components in the interior. Then driving function shut off which includes the power steering. I was then driving down the street and it suddenly stopped and grinded into the park position of the transmission. The engine bay was very hot and I was surprised a fire di... Read more
Incident date: Sep 19, 2024
I was driving on the interstate, and pressed the accelerator to make a lane change and the tranmission did not respond. I could have been rear-ended because I had signaled and the other vehicle started to fill my space. I was unable to make the change. Fortunately the folloing vehicle kept a safe disance. Gear shifts have also been extremely clunky and skipping gears, sometimes when slowing dow... Read more
Incident date: May 28, 2025
After a recall on the emergency braking system was resolved, we’ve had frequent occurrences where the rear cross traffic alert system will report traffic that does not exist. The vehicle will then stop abruptly. Once this happens, the emergency brake doesn’t always completely disengage. This almost always happens in parking lots and can increase the likelihood of accidents. I’ve taken it ... Read more
Incident date: May 28, 2025
After a recall on the emergency braking system was resolved, we’ve had frequent occurrences where the rear cross traffic alert system will report traffic that does not exist. The vehicle will then stop abruptly. Once this happens, the emergency brake doesn’t always completely disengage. This almost always happens in parking lots and can increase the likelihood of accidents. I’ve taken it ... Read more
Incident date: May 28, 2025
I have had my front wheel hub replaced 12 times yet my car isn't part of any recall
Incident date: Oct 1, 2024
[XXX] � [XXX] [XXX] ⸻ To Whom It May Concern, My name [XXX], and I am writing to file a formal complaint against Ford Motor Company and multiple associated dealerships for gross negligence, financial harm, and discriminatory practices related to a recall repair that began in 2023 and has yet to be properly resolved. I own a 2019 Ford Explorer, VIN [XXX]. In 2023, I brought my vehicle ... Read more
Incident date: Nov 11, 2024
The volume control in my vehicle will randomly change volume, up to and including full volume. This has almost caused a few crashes because it is very startling and the only way to lower the volume is to use the steering wheel controls (the volume knob does not accept input when this happens - it has a mind of its own). It is relatively simple to fight the volume when going straight, but it is ver... Read more
Incident date: Jun 18, 2025
The contact's son owns a 2019 Ford F-150. The contact stated that upon start the vehicle, there was an abnormal rattling sound coming from the front-end of the vehicle. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with faulty cam phasers. The contact was informed that the cam phasers needed to be replaced. The vehicle was not repaired. Upon... Read more
Incident date: Jun 19, 2025
Blown Head Gasket after taking my car in to Honda cars of Rock Hill SC, I had no issues, only took it to have the Fuel injector recall done, they did a diagnostic nothing came up, they did the fuel injector recall repair, and they asked if they could do the oil change i told them yes, a week later, my car lost power on interstate 77N in rock hill south carolina. I was going about 70 mph and it dr... Read more
Crash
Incident date: Jun 19, 2025
The contact owns a 2015 Nissan Murano. The contact stated that while driving at 5 MPH, the vehicle shuddered, and the check engine warning light illuminated. The vehicle intermittently returned to normal functionality. The contact checked the transmission fluid and noticed the fluid was burnt and emitted a foul odor. The contact found metal shavings inside the transmission fluid pan. The contact w... Read more
Incident date: Jun 19, 2025
When the car is at a complete stop such as at a light or pulling onto a street, when you press the gas there will be a delay before it lurches forward. This becomes a very real safety risk trying to pull onto busy roads or even at lights. This car has been taken into multiple shops without it being fixed, the last one kept saying they had no idea why since there are no warning lights. They said th... Read more
NISSAN
PATHFINDER
(2025) - ENGINE
Jun 23, 2025
Incident date: Jun 22, 2025
MY 2013 BMW 328 NON TURBO experienced an all of a sudden warning that the temperature was high even though the temp gauge did not show. Car was pulled over and towed to repair shop. Broken VANOS bolts were discovered and car made a load noise when run.
NISSAN
PATHFINDER
(2025) - BACK OVER PREVENTION
Jun 23, 2025
Incident date: Jun 22, 2025
The contact owns a 2021 Honda Accord. The contact stated that while operating the vehicle, the infotainment center screen malfunctioned, causing the backup camera display to glitch and become distorted. The vehicle was taken to the local dealer, who diagnosed that the infotainment center display was faulty and needed to be replaced. The infotainment center display was replaced, and the vehicle was... Read more
Incident date: Jun 22, 2025
All the dashboard warning lights come on. They will turn off at short intervals, but then come back on. I took the car to the dealer in 2024 and they diagnosed it as rear tire sensor problem. Paid over $800 to have this replaced and all the dashboard warning lights came back on the next day. Went back to the dealer and they then diagnosed it as bad fuel injector and quoted repair at over $1,200. W... Read more
Incident date: Jun 22, 2025
On [XXX] I took ownership of the described brand new vehicle from Kia of Portland OR,(12miles on the odometer) and insisted twice to sales management that the vehicle is prep'ed with a full fuel tank, fully charged battery and that tires are set to OE spec. The following 2 days the area experienced a head wave of near 100oF. During the following week, we noticed instability with the vehicle drivi... Read more
Incident date: Jun 21, 2025
Ratle sound in the engine thinking it may be the timing chain. Code p0430 came on stating catalytic converter bank 2 needs replaced. We replaced o2 sensor downstream on bank 2 code was cleared by shop. After driving a few miles same check engine light came on and i took it to the shop they hooked it up to run the code and it was the same p0430 again
Incident date: Jun 22, 2025
Ratle sound in the engine thinking it may be the timing chain. Code p0430 came on stating catalytic converter bank 2 needs replaced. We replaced o2 sensor downstream on bank 2 code was cleared by shop. After driving a few miles same check engine light came on and i took it to the shop they hooked it up to run the code and it was the same p0430 again
Incident date: Jun 14, 2017
The MMI (the display with radio, carplay, cameras, warnings etc) restarts without any warning every 5-10 minutes. Does not seem to depend on if apple car play, bluetooth, backup camera etc is used at the time. In 2 cases this has happened while using the backup camera when going in reverse (and many more times when using for media play). This lead to the backup camera not showing and warnings abou... Read more
Incident date: Jun 14, 2017
The MMI (the display with radio, carplay, cameras, warnings etc) restarts without any warning every 5-10 minutes. Does not seem to depend on if apple car play, bluetooth, backup camera etc is used at the time. In 2 cases this has happened while using the backup camera when going in reverse (and many more times when using for media play). This lead to the backup camera not showing and warnings abou... Read more
Incident date: Sep 17, 2023
Incident Description: This complaint concerns both the lack of navigation system support and the unresolved recall status for my 2014 BMW 5 Series. 1.Navigation System: BMW no longer supports map or system updates for this vehicle, and no hardware or retrofit upgrade is available. The outdated GPS system results in inaccurate directions, missing roads, and potentially unsafe routes. BMW dealership... Read more
Incident date: Sep 17, 2023
Fuel lines on right hand side of engine bay (when viewed from front of vehicle) show signs of wear due to contact with other components. I am unsure what components exactly, but wear significant enough to cause material removal from EPDM fuel line outer sleeve.
Incident date: Sep 17, 2023
Fuel lines in the engine bay are rubbing against the hood insulation and wearing down. The first generation GR86 fuel lines had sleeves compared to the second generation..
Incident date: Jun 21, 2025
This vehicle has fuel fill on both sides. You have to open the other side in order to prevent a vapor lock on the fueling side. I have fueled this way numerous times without incident. I recently fueled the same way and fuel gushed out the opposite side without tripping the fuel nozzle cut off. This resulted on a significant amount of fuel dumping on the fuel bay.
Incident date: Jun 17, 2025
VEHICLE IS OVERDUE FOR SAFETY RECALL REPAIRS. IT’S BEEN NEARLY A YEAR engine coolant pump
Incident date: Jun 17, 2025
My 2020 Ford Explorer has 63,853 miles on it. My power train started to hard shift up and down out of nowhere on Wednesday June 18, 2025. It was fine in the morning before work and on my way home after work it started to hard shift.