Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jun 23, 2025
The chrome grille deflector detached yesterday while on the interstate and landed in traffic behind me. GM recall number N242490120 does not cover my vehicle, but the same thing is happening to newer models. GM says they won't cover my vehicle under the recall. Can this recall be extended to newer models?
Incident date: Jun 30, 2025
This car is a hybrid, plug in electric. I have issues with the car racing on it's own to charge the battery, meaning if I come to a stop and take my foot off the brake the car will race forward and cruise at 15mph without me accelerating. I find this to be extremely dangerous and will take it back to the dealer once again. I have had many other issues with the car and none have been resolved. This... Read more
Incident date: Jun 27, 2025
Coolant levels drop without leaks, assuming coolant intrusion into engine cylinders. This is a known issue that requires engine block replacement yet Ford dealership says my VIN is not covered by their own TSB. This was purchased new from Ford dealership, serviced properly and has less than 55K miles.
NISSAN
PATHFINDER
(2024) - STRUCTURE
Jun 30, 2025
Incident date: Jun 30, 2025
The contact owns a 2013 Ford Escape. The contact stated that while his foot was depressing the accelerator pedal, the back of the contact’s foot would strike the brake pedal due to a reduced clearance between the accelerator and brake pedals. The contact stated that failure restricted the ability to properly depress the brake pedal while driving at highway speeds. Upon investigation, the contact... Read more
NISSAN
PATHFINDER
(2024) - SERVICE BRAKES, HYDRAULIC
Jun 30, 2025
Incident date: Jun 30, 2025
The contact owns a 2013 Ford Escape. The contact stated that while his foot was depressing the accelerator pedal, the back of the contact’s foot would strike the brake pedal due to a reduced clearance between the accelerator and brake pedals. The contact stated that failure restricted the ability to properly depress the brake pedal while driving at highway speeds. Upon investigation, the contact... Read more
Incident date: Jun 29, 2025
Vehicle randomly upon start up, shows error codes on dash, of important Safety System Tech, including: Pre-collision Assist not available Service Advance Trac Auto Hold System Fault Antilock Brake Fault Service vehicle soon Vehicle warnings make Truck unsafe to drive.
Incident date: Jun 29, 2025
Vehicle randomly upon start up, shows error codes on dash, of important Safety System Tech, including: Pre-collision Assist not available Service Advance Trac Auto Hold System Fault Antilock Brake Fault Service vehicle soon Vehicle warnings make Truck unsafe to drive.
Incident date: Jun 29, 2025
Vehicle randomly upon start up, shows error codes on dash, of important Safety System Tech, including: Pre-collision Assist not available Service Advance Trac Auto Hold System Fault Antilock Brake Fault Service vehicle soon Vehicle warnings make Truck unsafe to drive.
Incident date: Oct 14, 2024
The engine failed with approximately 50,000 miles on it. It is unsafe and unable to be driven due to engine failure as it has a lack of power maneuvering on roads. The problem has been confirmed by Ford of Spartanburg in Spartanburg, SC. This dealership has determined that the engine has coolant intrusion on cylinder 3 and needs to be completely replaced. It has not been inspected, to my knowledge... Read more
Incident date: Jun 28, 2025
Car was charging, when we got in the car it tell is there is a potential risk of fire. Recall has not been address since last year.
Incident date: Jun 28, 2025
I recently got the 3.6.4 software update that was supposed to fix the recall for the constant rear backup camera issues in the Polestar 2. The problem seems to have gotten even worse after the software update. I often have to wait 1-2 minutes while sitting in reverse for the camera to sometimes come on. If it does come on, I’ll start backing up, and halfway through the maneuver, the screen often... Read more
Incident date: Jun 28, 2025
Even after software update 3.6.4 to fix recall for rear view camera, it is not working properly. This has happened multiple times since the update and many times since receiving this car in 2022.
Incident date: Jun 27, 2025
I leased this vehicle as new a couple of months ago. The rear view camera was not working. The dealership in West Branch Michigan assured me that they would fix it. Subsequent visits and followup with dealership have been unsuccessful in the fix. During this time I almost ran over my grand daughter when backing up with no rear view camera. Very dangerous. Also any components relying on the rear vi... Read more
Incident date: Aug 1, 2024
The "service" light comes on frequently with a message that there's a powertrain/loss of power issue.
Incident date: Jun 27, 2025
We just took delivery of our 2026 Tesla Model Y Juniper yesterday. Today, my wife was driving to work at around 40 mph when the car suddenly performed a hard brake (phantom braking), coming to a complete stop for no apparent reason. The driver behind her nearly rear-ended her. Importantly, she was not using Autopilot or Full Self-Driving at the time of the incident.
Incident date: Jun 16, 2025
The battery is off . It does not work. The car does not start. It looks like the battery is not properly installed. I just left my car at the Toyota dealership in June 12 for maintenance services, for brake fluid and flush etc including the replacement of a battery mounting hardware however it does not look right. The car started to go off and today it does not start at all. Please advice Sincer... Read more
Incident date: Oct 1, 2024
While traveling at highway speeds in a very congested and busy segment near Virginia Beach Virginia the truck began shifting erratically and suddenly lost power which required me to cross two lanes of traffic 30 miles an hour below the speed limit to get to the shoulder. Cars were swerving everywhere to miss us with this sudden loss of power and speed. The truck has been towed and now at the dea... Read more
Incident date: Oct 1, 2024
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that while washing the vehicle, the front driver’s side A-pillar trim detached from the vehicle. The vehicle was not diagnosed or repaired. The contact stated that ... Read more
Incident date: Jun 27, 2025
The contact owns a 2011 GMC Terrain. The contact stated while driving 25 MPH and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact pulled over to the right side of the roadway and waited for towing assistance. The contact stated that an independent mechanic was contacted. The vehicle was towed to an independent mechanic and two separate auto body shops, where... Read more
Incident date: Jun 27, 2025
The contact owns a 2022 Chevrolet Corvette. The contact stated that while started and running, the convertible top release button was depressed; however, a wire snapped. The vehicle was taken to the dealer where it was determined that the convertible top cable had snapped and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was ... Read more
Incident date: Jun 6, 2025
The car burns oil. I have to put oil in it every few weeks. Also will start shaking while acceleration. I replaced engine coils several times. Main issue is burning oil, don't know why.
Incident date: Jun 11, 2025
I’ve owned the vehicle for less than 60 days. The vehicle currently has 2000 miles however, the vehicle has placed us in danger due to the inability to charge the battery. The lack of battery voltage also makes the AC inoperable on 100 degree temps. During an attempted repair it was noticed the fuse box has melted. Technicians are uncertain the cause of this Issue. They are uncertain if it’s... Read more
Incident date: Jun 26, 2025
The contact owns a 2020 Ford Escape. The contact stated that while driving and coming to a stop, the brake pedal was depressed, but the vehicle accelerated unintendedly. There was no warning light illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistan... Read more
Incident date: Jun 26, 2025
The contact owns a 2020 Ford Escape. The contact stated that while driving and coming to a stop, the brake pedal was depressed, but the vehicle accelerated unintendedly. There was no warning light illuminated. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistan... Read more
Incident date: Jun 5, 2024
In April 2021 Honda issued a warranty extension due to loose connection in the MOSTbus network causing. Popping or crackling and Network Loss. My vehicle was checked and nothing done. Then in 2023 recall-Due to improperly designed and manufactured connectors, the Media-oriented system transport (MOST) communication coaxial cable counter may have a poor connection. My car was taken in for this rec... Read more
Incident date: Jun 26, 2025
On June 26, 2025 my wife was driving our 2013 Dodge ram on a state route at approximately 60 mph. Without warning, the power steering failed to function, causing the vehicle to lose control. My wife was able to bring the car to the edge of the road without crash. The vehicle was then removed to my residence location. The vehicle power steering is totally in operative. A warning light displays on t... Read more
Incident date: Jun 24, 2025
Coolant constantly leaking. Need to fill every couple of days. Replace thermostat. Didn’t work.
Incident date: Jun 24, 2025
since day number one this vehicle has had an issue of maintaining a charge even when you drive it regularly , if you don't start it the next day it needs a jump , agew days after purchase a new battery was installed and the problem persisted , this vehicle has the same issues as the other 2020 Ford Fusion models that have been recalled?? But unfortunately under the VIN there has been no recall w... Read more
Incident date: Jun 22, 2025
Steering does not work right when turn left on long left turns like exits. It is like it stick at that location and you have to give more force to come out of the turn then when you go back it start over like it back and forth on the long swiping turns. Any other time it is fine. Scary on the highway. It start when under warranty to it a couple times but the dealer could not make it happen it stil... Read more
Incident date: Jun 22, 2025
Toyota defectively designed and/or manufactured coolant bypass valves ("the Defect") that prematurely fail. When the Defect manifests, coolant leaks out of the closed-loop coolant system. This adversely impacts the ability of the coolant system to properly regulate the temperature of the engine, and can lead to engine overheating, stalling, increased emissions and catastrophic engine failure. In a... Read more
Incident date: Jun 22, 2025
Last week noticed my car to start shaking from the front area when I went from a full stop and began accelerating. When I also turn on my vehicle and it was idling it would shake too. I took it to the dealer and they said they couldn’t find the issue until I got in the car with them and showed them the noise. They said today that it needs new fuel injectors. I bought my car at 0 miles and it had... Read more
Incident date: Jun 26, 2025
Engine failure with no warning — cylinder #7 collapsed, pushrod broke, and exhaust manifold cracked at only 68,000 miles. This is a known issue with 5.7L HEMI engines, particularly involving defective lifters and camshafts. These failures can result in total engine loss, potential stalling at speed, or permanent engine damage. I am reporting this due to concern over the growing number of simila... Read more
Incident date: Jun 26, 2020
I was driving home and a truck overpassed me on a loose sand area causing me to have to make a sudden brake and my car due to the loose sand and rocks sing around and hit a power pole and the impact to the power pole that was on the corner bounced me car back and my car did a flip and it landed on its front bumper and ultimately rolled over 4 times down a hill and landed on all four tires during ... Read more
Crash
1 injured
Incident date: Jun 26, 2020
I was driving home and a truck overpassed me on a loose sand area causing me to have to make a sudden brake and my car due to the loose sand and rocks sing around and hit a power pole and the impact to the power pole that was on the corner bounced me car back and my car did a flip and it landed on its front bumper and ultimately rolled over 4 times down a hill and landed on all four tires during ... Read more
Crash
1 injured
Incident date: Jun 26, 2020
The contact owns a 2019 Honda Accord. The contact stated while driving at an undisclosed speed, the messages "Electrical Parking Brake System Failure”, “Parking Brake Not Available", and "ABS”, “VSA Failure" were displayed on the instrument panel. Additionally, the contact stated that the vehicle failed to drive as intended and was towed to a local independent mechanic to be diagnosed. The... Read more
Incident date: Jun 16, 2025
ABS, Traction Control, & Brake warning lights have come on due to issues with the ABS Sensors. Repairs unavailable due to unavailability of parts.
Incident date: Jun 16, 2025
DRIVING ON THE INTERSTATE ABOUT 45MPH 10 SPEED TRANSMISSION DOWNSHIFTED TO 1ST ALMOST WRECK, DEALERSHIP SAID THE TRANS WAS GONE
Incident date: Jun 16, 2025
The vehicle consistently shuts off unexpectedly when trying to park or slow down, making it difficult to steer or control.The electric power steering stops working, especially when turning at low speeds.
Incident date: Jun 1, 2025
I’m writing to report a recurring and increasingly dangerous issue with the CMBS (Collision Mitigation Braking System) in my vehicle. The problem began shortly after I purchased the car. The system would intermittently flash the word “BRAKE” and apply the brakes without any apparent reason. Initially, this was more of an annoyance, but it has since escalated into a serious safety concern. M... Read more
Incident date: Jun 26, 2025
Vehicle Make/Model/Year: 2014 Volvo S60 Mileage at Failure: 111,000 Incident Description: I am reporting a complete engine failure in my 2014 Volvo S60 due to excessive oil consumption, a known defect in these models as documented in Volvo’s Quality Bulletin P10207. I purchased this vehicle used only 7 months ago, unaware of this defect. There was no notification of any warranty extension or kno... Read more
Incident date: Jun 17, 2025
Engine shuts off occasionally whilst cornering at very low speed. No warning. Been happening for several years.
NISSAN
ROGUE SPORT
(2019) - ENGINE
Jun 25, 2025
Incident date: Jun 20, 2025
The car made a loud popping noise and immediately started displaying electrical system fault errors. The car propulsion stopped within 15 seconds and was not able to be moved after. I was on the freeway and just barely made it over to the side. Car was not able to be towed by a regular tow truck because the electrical system was gone and the car was not able to be shifted into neutral. Jump starti... Read more
Incident date: Jun 25, 2025
While I was driving home at about 50 mph a warning light of power steering failure appeared. I decreased speed and struggled to maneuver the steering wheel to keep the truck in my lane. I live in a rural area of Tennessee with hairpin curves and mountains! Myself and everyone I met was at risk. I did make it home and called my dealership concerning a recall for power steering failure. No reca... Read more
Incident date: Jun 15, 2025
The contact owns a 2018 Honda CR-V. The contact stated that while driving at speeds above 40 MPH, the steering wheel became sticky and failed to return to center while turning. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not contacted regarding the failure. The failure mi... Read more
Incident date: Jun 15, 2025
Transmission Temperate Too Hot warning came on in summer of 2023. Ended up needing to replace the engine. Fast forward to 6/25/25 and the light came on again. We take very good care of this vehicle and do all scheduled maintenance so this is very disappointing.
Incident date: Oct 15, 2024
I understand this vehicle is over 10 years old. I bought this vehicle pre-owned and have only had it for less than 6 months. This vehicle has 71,000 miles on it and isn't very good condition cosmetically besides the gloss paint. As a widow, I needed a dependable vehicle for work purposes. Since I've had this vehicle I've had to replace the thermostat, I've had continued overheating issues, issues ... Read more
Incident date: Jun 25, 2025
The 4WD system is no longer working. Put in park and tried to shift and now I have an error warning light. 4WS system unavailable. Service required. The PTU seems to be the issue but the open recalls I have found do not cover this issue for my vehicle.