Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Mar 7, 2025
The contact owns a 2022 Ford Maverick. The contact received notifications of NHTSA Campaign Numbers: 24V684000 (Back Over Prevention) and 25V019000 (Electrical System); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made ... Read more
NISSAN
PATHFINDER
(2024) — POWER TRAIN
Mar 28, 2025
Incident date: Dec 26, 2024
While driving at high speeds (over 50 mph) transmission shifts down to a lower gear and then shifts back up.
Incident date: Jan 25, 2025
When traveling at around 70-75 mph the vehicle will downshift to 5th gear and vehicle speed drops as well, without warning. This causes the vehicle to not want to excel until it comes to a complete stop or turns off and then turns back on.
Incident date: Jan 25, 2025
The backup camera on this vehicle stopped working correctly a while back. The image usually is shown mirror... so everything left-right is flipped which causes confusion for the driver. Other times the screen goes completely blank/black. Both of these create a safety issue when backing up, for cross traffic and pedestrians. This is issue just suddenly started one day. I asked the Ford dealer abo... Read more
Incident date: Jan 25, 2025
My 2024 Nissan Versa S goes into a "limp mode" almost any time I stall and then turn the engine back on. In this limp mode, acceleration is dangerously slow. Often acceleration is so weak that if I drive up a hill in this limp mode, the car will lose speed even while I'm pressing the gas pedal all the way to the floor. This can easily be reproduced and inspected by purposely stalling the car in a ... Read more
Incident date: Feb 28, 2025
Death wobble in front end. Violent shaking when you hit a bump.
Incident date: Jan 30, 2025
The contact owns a 2016 Ford F-150. The contact stated that while driving 20 MPH, the transmission downshifted to a lower gear while attempting to stop at a traffic light. The check engine and the service engine warning lights were illuminated. The contact stated that the transmission occasionally downshifted unexpectedly. The vehicle was taken to an independent mechanic however, the vehicle was n... Read more
Incident date: Jan 30, 2025
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experi... Read more
Incident date: Mar 23, 2025
The contact owns a 2024 GMC Yukon. The contact stated that while driving 55 MPH, the accelerator pedal was depressed and the vehicle failed to respond, with the vehicle sputtering. The contact stated that unknown warning lights were illuminated, and an unknown message was displayed. The contact pulled over to the side of the road as the transmission shifted into neutral. The vehicle was shifted in... Read more
Incident date: Jan 30, 2025
The contact owns a 2015 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle stalled and went into LIMP Mode with the throttle control and the check engine warning lights illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed that the tone ring on the crankshaft had failed and needed to be replaced. The vehicle... Read more
Incident date: Feb 25, 2025
Paint chipping and cracking not even five years old yet
Incident date: Feb 5, 2025
Down shift to a very low gear at times 60 mph downshift to second gear
Incident date: Feb 5, 2025
The Transmission went out at 128k miles, a BRAND NEW GM transmission was replaced at a cost of $6,800 to me as it was not under warranty. Less than 2 months and 2k miles later, the new transmission went out. I just got my car back yesterday with yet another GM transmission and once again it is jerking, so I’m sure another faulty transmission from General Motors
Incident date: Mar 26, 2025
The contact's stepdaughter owns a 2012 Honda Civic Hybrid. The contact stated that while his stepdaughter was driving at approximately 40 MPH, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact about Service Bulletin 20-030 Warranty Extension related to the IMA motor power inverter (MPI) and was referred to the dealer. The veh... Read more
Incident date: Mar 26, 2025
The contact's stepdaughter owns a 2012 Honda Civic Hybrid. The contact stated that while his stepdaughter was driving at approximately 40 MPH, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact about Service Bulletin 20-030 Warranty Extension related to the IMA motor power inverter (MPI) and was referred to the dealer. The veh... Read more
Incident date: Mar 26, 2025
Classification : BR22-001 DTC C1116 and/or C1142 stored in the ABS control module.
Incident date: Mar 26, 2025
I was travelling on the interstate at 75 miles per hour and the vehicle started slowing down and completely shut down. The engine warning light then came on and I had to coast to the side of the road. I was on the side of the interstate for about 45 minutes and the vehicle had to be towed. The repair shop informed me it was a complete engine failure requiring a new motor and that GM has an exten... Read more
Incident date: Mar 7, 2025
The contact owns a 2017 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experi... Read more
Incident date: Mar 7, 2025
The contact owns a 2020 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not expe... Read more
Incident date: Jan 26, 2024
The contact's boyfriend owns a 2017 Nissan Frontier. The contact stated while her boyfriend was driving at 30 MPH or above, the vehicle started to stall. The check engine warning light was illuminated. On a separate occasion, the vehicle stalled and drastically shifted out of gear into a different gear. The vehicle was then taken to a dealer but was not diagnosed. The dealer was unable to duplicat... Read more
Incident date: Mar 26, 2025
Accelerating Transmission Shifting When accelerating from a full stop, using same force of pressure on foot to accelerate the vehicles behaves differently every time. Vehicle will rev and have a 1-3 second delay to move the wheels/tires, or have no delay. There is no common variable to know how the vehicle will accelerate from stop to stop. Have tried to narrow down anything unique to identify wh... Read more
Incident date: Mar 26, 2025
Accelerating Transmission Shifting When accelerating from a full stop, using same force of pressure on foot to accelerate the vehicles behaves differently every time. Vehicle will rev and have a 1-3 second delay to move the wheels/tires, or have no delay. There is no common variable to know how the vehicle will accelerate from stop to stop. Have tried to narrow down anything unique to identify wh... Read more
Incident date: Mar 26, 2025
BCI malfunction indication comes on while driving and the car intermittently doesn’t start. According to Nissan this issue has caused recalls but my vehicle is not listed with any recalls. It is causing safety concerns while driving, as well as caused me to be stuck places sometime for hours at a time due to the vehicle not starting. I have taken it to the shop and they have been unable to recre... Read more
Incident date: Jan 11, 2025
“Gearbox Fault” error popped on dash. Vehicle stopped changing gears while driving. Went into limp mode. Toward to Land Rover dealership. Technician states that there is a fault inside the TCM module within the transmission. Which caused the transmission to fail.
Incident date: Mar 26, 2025
Dear NHTSA, I am submitting this complaint regarding a serious safety issue with my [Your BMW Model & Year]. My vehicle was recalled due to an issue with the engine coolant pump, which could lead to a short circuit and, in rare cases, a fire. •The recall was issued over a month ago, but BMW has not provided a solution or a repair date. •On March 26th, 2025, I visited an authorized BMW service... Read more
NISSAN
PATHFINDER
(2022) — FUEL/PROPULSION SYSTEM
Mar 25, 2025
Incident date: Mar 20, 2025
Fuel fitting break and leak fuel everywhere I have had two of these trucks that have done this and it has made my animals sick
Fire
Incident date: Dec 30, 2018
I was driving normally in the Garden State Parkway when suddenly The “Check Engine Light”, The “Check Engine Oil”, and Battery light lighted up causing me to almost losing control and the car shutting down.
NISSAN
PATHFINDER
(2025) — POWER TRAIN
Mar 25, 2025
Incident date: Mar 25, 2025
The contact owns a 2014 Lincoln Navigator. The contact stated while driving 60 MPH, the transmission unexpectedly downshifted to a lower gear, and the vehicle decelerated to 25 MPH within 4-5 seconds. The power train warning light was illuminated. The contact pulled over to the side of the road and turned off the vehicle. The contact stated that upon restarting the vehicle, the warning light was n... Read more
NISSAN
PATHFINDER
(2025) — STRUCTURE
Mar 25, 2025
Incident date: Mar 25, 2025
The contact owns a 2019 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the passenger's side A-Pillar trim detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V031000 (Stru... Read more
NISSAN
PATHFINDER
(2025) — ELECTRICAL SYSTEM
Mar 25, 2025
Incident date: Mar 25, 2025
3-25-25 I got into my car at approximately 7:20 am with my children to take them to school and as soon as I drove out of my driveway I noticed a warning light flashing on my dashboard. I drove for maybe a mile before pulling over to turn my car off and back on to see if it would go away. I also called my husband to inform him and he looked it up to see what the light was. He said it was the automa... Read more
NISSAN
PATHFINDER
(2025) — UNKNOWN OR OTHER
Mar 25, 2025
Incident date: Mar 25, 2025
On 1/7/25, I took my (less than 4 month old) Ford Expedition to Midwest Ford to have the oil changed and to have a rattle in the roof examined. I was told they had time for the oil change, but I'd have to make an appointment for the rattle and they were about 2 weeks out on appointments. In the meantime, I was on a 3 hour road trip, and approximately 10 minutes before arriving at my destination, ... Read more
NISSAN
PATHFINDER
(2025) — LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
Mar 25, 2025
Incident date: Mar 25, 2025
The contact owns a 2014 Hyundai Sonata. The contact stated that while the vehicle was parked, the contact attempted to open the trunk manually using the key fob; however, the trunk intermittently failed to open. No warning light was illuminated. The vehicle was taken back to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage ... Read more
NISSAN
PATHFINDER
(2025) — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 25, 2025
Incident date: Mar 25, 2025
On 03/25/2025, at 7:20 a.m., my wife, on the way to drop off the kids at school, called me and said a light came on the dash and the car was stalled on the railroad track, and a train was coming. I could hear the train whistle blowing. The car would not move off the tracks and she didn't know what the light meant. She said she turned off the car and started it again and got it off the tracks befor... Read more
Incident date: Mar 24, 2025
Shifter service keeps coming on. Won’t move out of park. Warning lights come on for service engine, fwc, have been brought to dealer 2 times already. They say multiple vans have been brought in for same issue and don’t know how to fix. They are saying they got it and next morning same issue. Photos attached. Plus a bill for $1500 and still not fixed.
Incident date: Mar 22, 2025
The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 24V674000 (Service Brakes, Hydraulic); however, the dealer refused to perform the recall repair because the vehicle had a Salvage Title. The contact stated that the dealer would repair the vehicle but only if he paid out-of-pocket for the repair. The contact stated that the dealer had exceeded their auth... Read more
Incident date: Aug 30, 2024
Auto was being towed by my RV. Frame rail extension welds on vehicle failed and vehicle broke loose and struck utility pole destroying it. Could have hit oncoming traffic or innocent bystanders. Vehicle being inspected by Chrysler third party inspectors and State Farm Insurance. I believe “cold welds” to be responsible in a critical frame part. There are several hundred of these vehicles ... Read more
Crash
Incident date: Nov 15, 2024
[XXX]: check engine light was on and codes P2196 and P2198 were present. The dealer suspected it was the purge valve, causing the problem so they replaced it and reset the codes. 10/10/24: I brought the truck in to have it looked at due to the check engine light being on again. I was told the lead frame needed to be replaced but was on backorder. The bill to diagnose this was 196.80 and I was... Read more
Incident date: Feb 12, 2025
Vehicle stalls when accelerating from A stop. Has done this since first purchased. Acura charged me for transmission software but did not resolve issue. Vehicle hesitates and stalls when accelerating from a stop. My wife refuses to ever drive vehicle as we have had many close calls with accidents.
Incident date: Feb 12, 2025
Steering assist failed almost resulting in head on collision. Failure is serious and likely to cause fatalities
NISSAN
PATHFINDER
(2015) — POWER TRAIN
Mar 24, 2025
Incident date: Mar 15, 2025
Component: Vehicle, travelling at 70mph, downshifted to lower gear. Legal speed limit on Hwy 7 Comanche Co, OK. Remained in lower gear and would not upshift. After stopping, stopping engine and re starting, did same, downshifted at 60mph. Took vehicle to Ford dealer service dept. Identified as Lead Frame harness/connector. Safety; driver safety was at risk with sudden downshift jolting vehicle. Ot... Read more
Incident date: Mar 20, 2024
The contact owns a 2016 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The transmission warning light was illuminated. The vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 15V451000 (Suspension). The manufacturer was not made aware of the failure. The failure mile... Read more
Incident date: Nov 1, 2024
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver's side A-pillar trim had detached. The dealer was made aware of the failu... Read more
Incident date: Jan 15, 2025
The contact owns a 2019 Ford F-150. The contact stated that while driving at 50 MPH on a country road, the transmission failed to shift as needed. The transmission shifted into the fourth gear, then to the eighth gear. The shifter became stuck in fourth gear. The vehicle jerked and hesitated and shifted into neutral without driver input. The message to see the Owner’s Manual light was illuminate... Read more
Incident date: Jan 15, 2025
The contact owns a 2019 Ford F-150. The contact stated that while driving at 50 MPH on a country road, the transmission failed to shift as needed. The transmission shifted into the fourth gear, then to the eighth gear. The shifter became stuck in fourth gear. The vehicle jerked and hesitated and shifted into neutral without driver input. The message to see the Owner’s Manual light was illuminate... Read more
Incident date: Dec 21, 2024
When I tow my boat the starter overheats and when I stop to get gas I have trouble starting the engine or it won't start at all until the engine cools completely.
Incident date: Dec 21, 2024
Driving at highway speed, the vehicle began to switch between the 5 and 6 gear without warning several times, and a message "TRANSMISSION FAULT SERVICE NOW" appeared on the car's dashboard display. The car then started hard-shifting, would not shift into some of the gears, and would not move in reverse. The car had poor acceleration and limited power and it was difficult to pass and keep up with o... Read more
Incident date: Dec 21, 2024
Upon purchasing the vehicle on December 21, 2024, I immediately noticed a delay in acceleration when pressing the gas pedal, particularly after the vehicle had been idling for some time. This delay creates a significant safety risk, especially in situations where quick acceleration is needed, such as merging onto highways or avoiding accidents. Additionally, the vehicle displays incorrect fuel mil... Read more
Incident date: Mar 19, 2025
Every so often when putting vehicle in park while running or at start up I get a dash message “service shifter” and all the gear lights light up and I’m unable to shift out of park. The dealership mechanic has now looked at it three times replacing the shifting bezel, wiring harness, and shift box. The issues still happens almost daily.
Incident date: Mar 19, 2025
Every so often when putting vehicle in park while running or at start up I get a dash message “service shifter” and all the gear lights light up and I’m unable to shift out of park. The dealership mechanic has now looked at it three times replacing the shifting bezel, wiring harness, and shift box. The issues still happens almost daily.
Incident date: Mar 24, 2025
engine begain shuddering, went to 1/2 power, emissions warning and check engine light came on. happened on highway 3x, happened at stop signs 3-4 times too.