Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
NISSAN
ROGUE SPORT
(2020) - FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jul 5, 2025
Incident date: Jun 29, 2025
My 2019 Honda Pilot has 47817 miles on it. Purchased new from dealership. Been garaged entire life other than normal routine driving. Recently had ADAS warning lights. Reported the problem to Honda HQ in Torrance California. They issued a claim number. I took it to Honda dealer where it was diagnosed with error code U3000-49. They quoted me approx $2600 to replace and calibrate the new multi ... Read more
Incident date: Jun 20, 2025
Dodge Durango Rt has developed the Evap system failure. After stopping to refuel the gas tank the engine will not restart till after several attempts and even after restarting it idles erratic and sputters even to point of a miss and shuts off. Then it will restart and slowly clear up, and operate normal till the next refuel. I've had it into several repair shops and dealerships only to have to pu... Read more
Incident date: Jun 20, 2025
Dodge Durango Rt has developed the Evap system failure. After stopping to refuel the gas tank the engine will not restart till after several attempts and even after restarting it idles erratic and sputters even to point of a miss and shuts off. Then it will restart and slowly clear up, and operate normal till the next refuel. I've had it into several repair shops and dealerships only to have to pu... Read more
Incident date: Jul 3, 2025
Many attempts in the last 5k miles made to diagnose unsafe uncomfortable front vibrations. Vehicle erratically shaking above 50mph. Returned vehicle to CarMax (where vehicle purchased), and 3 separate individual Acura dealers made attempts. Rotated and rebalanced tires several times with a scan tool connected as a technician drove vehicle with no results Finally Acura dealer an hour away from my h... Read more
Incident date: Oct 20, 2024
2019 Nissan Leaf Battery Recall: 1 year out from recall announcement, still no repair is available, and it is unsafe to use fast charging for risk of fire. Nissan advertised repairs for recall coming in late 2024, then March 2025. It is now July 2025, and still no repair, and Nissan Corporate will not provide a financial remedy. Have spoken with Consumer Affairs, and they claim no obligation. Unab... Read more
NISSAN
ROGUE SPORT
(2021) - SERVICE BRAKES
Jul 4, 2025
Incident date: Jun 19, 2025
Every light on my dashboard is on i done took it to honda an had the lights turned off server times still on
Incident date: Jun 10, 2025
As I was making a turn onto another avenue, and accelerating to blend into traffic flow, dashboard messages suddenly appeared 1)"Engine control error, driving still possible, see dealer." 2)"Active lane keeping not available, driving still possible, service required" 3)"Adaptive Cruise Control not available, driving still possible, service required". Adaptive cruise was not engaged at the time of ... Read more
Incident date: Aug 5, 2024
Had for approximately 3 years. Spare tire never on ground but suddenly bulging.
Incident date: Aug 5, 2024
My car stalled on me while I was driving and would not start. I was told I need a new feul pump module. I took it to the dealership to get it replace and the feul pump but the car will not start.
Incident date: Jun 21, 2025
Ford put out an update at the end of April 2025 that inhibited ALL advanced driver assistance systems from working. I took my escape to the dealership twice in May and June and it’s not fixed. I called ford and they promised an update in July but it’s still not out to fix their mistake.
Incident date: Jul 2, 2025
While driving on May 10, 2025, with Dynamic Radar Cruise Control (DRCC) and Lane Trace Assist (LTA) active, my 2025 Toyota Camry Hybrid unexpectedly veered off the road during a curve. I immediately applied full brake pressure, but the vehicle failed to decelerate and continued rolling 600–800 feet. The braking system, including Brake Override and Automatic Emergency Braking, did not engage as d... Read more
Crash
Incident date: Jul 4, 2025
The 2020 Audi A4 models seem to be experiencing in an outs through the MMI system. They car will reboot multiple times during a drive. I began receiving this around June 23, 2025. They claim it is a software issue however many have not come to a conclusion or fix. This is impairing driving because i am not able to utilize hands free driving which now is a law within many states. Please look into t... Read more
Incident date: Jul 4, 2025
The 2020 Audi A4 models seem to be experiencing in an outs through the MMI system. They car will reboot multiple times during a drive. I began receiving this around June 23, 2025. They claim it is a software issue however many have not come to a conclusion or fix. This is impairing driving because i am not able to utilize hands free driving which now is a law within many states. Please look into t... Read more
Incident date: Jul 4, 2025
Intermittent blackout of driver display screen while vehicle is running. Also, intermittent blackout of navigation screen on 14.4 inch display screen while vehicle is running.
Incident date: Jul 4, 2025
For 6 months, after a routine visit and safety recall preformed by ford, I have had an issue with the park brake engaging on its own. When pressing the button to disengage it, the car would not disengage and would remain locked. The only way to disengage it would be to throw the car into reverse, press the button to disengage the park brake and step on the gas pedal as fast as you could. After 6 m... Read more
NISSAN
PATHFINDER
(2020) - POWER TRAIN
Jul 4, 2025
Incident date: Apr 17, 2025
When starting into traffic from a dead stop - stop sign, merging, traffic light - the car hesitates acceleration. It stumbles and shudders like it has run out of gas for h n it has not. This puts me in danger when pulling out into traffic since the car does not take off properly. The car has 16,151 miles on it and this issue has begun within the last 60 days. It has had no previous problems. I h... Read more
Incident date: Jun 12, 2025
When I bought this camper I paid extra for an extensive warranty including the tires. On a recent trip I blew a tire on the trailer and contacted the warranty company. Was instructed to take the trailer and tire to an authorized service center. Upon doing so the service center notified me that the axles were bent because they were insufficient for the size of the trailer. The gentleman I spoke wit... Read more
Incident date: Jun 23, 2025
We were travelling in our Nissan Frontier. It started running poorly and smoke began pouring out from under the hood. We jumped out and soon the entire front end was engulfed in flames. It was a total loss.
Fire
Incident date: Jul 1, 2025
MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February/March 2025 and I requested my the... Read more
Incident date: Jul 1, 2025
Lifter stuck in cylinder 3. Cost to repair $13,000 on a 2019 Chevrolet Suburban with 101,000 miles. We have owned vehicle since new. Vehicle routinely maintained.
Incident date: Jul 1, 2025
I received a recall notice for Integrated Brake Failure on February 2024, but the manufacturer has still not provided a remedy or parts as of July 4th 2025. I contacted the dealer and was told there is no ETA for the repair. I believe this delay is unreasonable, and I am concerned about the safety implications of continuing to drive the vehicle
Incident date: May 2, 2025
Rainwater or going through a car wash leaks water into backend lighting compartment which leads to backend lights not working. You can see the water into the lights. Water leaks out the backend when you open or close the back door. No brake lights could cause accidents. Wiring also corrodes and needs replacement due to water corrosion.
Incident date: May 2, 2025
On 3 July 2025, while driving the car suddenly lost power and started smoking under the hood. I pulled over, exited the vehicle, and an engine fire started a minute later. The fire department put out the fire. The safety of myself and my child were at risk. We were driving at 40 miles per hour when the car lost power and caught fire. There were no warning lights. The car was towed to an independen... Read more
Fire
Incident date: May 2, 2025
On 3 July 2025, while driving the car suddenly lost power and started smoking under the hood. I pulled over, exited the vehicle, and an engine fire started a minute later. The fire department put out the fire. The safety of myself and my child were at risk. We were driving at 40 miles per hour when the car lost power and caught fire. There were no warning lights. The car was towed to an independen... Read more
Fire
Incident date: Jun 15, 2025
I am writing to formally report ongoing and unresolved electrical issues with my 2018 Chrysler Pacifica. Despite replacing both the main and auxiliary batteries, several components continue to fail, including: •The third-row power seats, which do not function at all or operate intermittently, rendering them impossible to stow or adjust. There is no manual override, which is a serious design flaw... Read more
Incident date: Jun 15, 2025
I am writing to formally report ongoing and unresolved electrical issues with my 2018 Chrysler Pacifica. Despite replacing both the main and auxiliary batteries, several components continue to fail, including: •The third-row power seats, which do not function at all or operate intermittently, rendering them impossible to stow or adjust. There is no manual override, which is a serious design flaw... Read more
Incident date: Jul 5, 2023
Transmission failure. It is available for inspection upon request. While driving on major highways, I could have been at risk of a crash. I took the vehicle to Honda to confirm the transmission belt stretched. The insurance refused to inspect it. No warning lamps, messages, or other. I went over a railroad crossing and suddenly heard the transmission grinding gears.
Incident date: Jul 3, 2025
The steering wheel is sticking in my 2017 Civic. This problem happens more frequently after I have been driving for a while and is more common at speeds above 40 mph. The steering wheel will feel "locked" in place and require force to turn the wheel. It feels sticky and heavy, and occurs especially often on the freeway, leading to dangerous situations where I have to jerk the wheel, either causing... Read more
Incident date: Jun 24, 2025
•Rearview camera view and alerts •Inspection unknown • Hit mailbox •Dogded backup accidents in parking lots ▪︎Dogded backup accidents out of hard to see drive ways •Not taken to dealer no recalls for my year •Not inspected by anyone •No warning lamps •Alerts would just stop (checked settings it was on) •Camera would freeze first occasionally •Progressed to going black •... Read more
Incident date: Jan 1, 2024
I bought this car from elderly people. After I bought it and drove, there's lots of thing not according to safety standard? I asked them (seller) but they don't have any answer, due to their age. So, since last Tuesday, I am driving as it is. Hardly I put 250 miles so far. There's belt sign, Air bag sign, and Low tire air sign. All signs are showing in my dashboard and stays as long as car is on. ... Read more
Incident date: Aug 13, 2024
The 2024 Jeep Grand Cherokee 4xe's Automatic Emergency Braking (AEB) system engaging while turning left when there was no car or pedestrian in front of us. This scared us as the car stopped in the middle of a large intersection putting us all in danger of potentially getting hit. The BRAKE message appeared followed by three loud beeps before the car applied full pressure on the breaks and brought ... Read more
Incident date: Sep 11, 2024
Too much travel in brake pedal. Feels spongy. Weak brakes, hard to stop vehicle. Have to put pedal to the floor. Was told this was OK and normal at the dealership. Has been like this since I bought the vehicle new.
Incident date: Jul 3, 2025
Vehicle starts fine once the entire engine heats up is when problems start the loss of engine power until engine is able to restart resetting errors this would gradually get worse and the finaly the engine completely stalls out at one moment the computer says it’s the evap then is says cam sensor then the O2 sensor then is said it was the throttle body then at one point it said fuel pump and eve... Read more
NISSAN
PATHFINDER
(2023) - ENGINE
Jul 3, 2025
Incident date: Apr 8, 2024
There is a recall for altimas from years 2019-2021 with an issue where the engine will not start after the battery light on the dashboard comes on. After a few minutes the car will start up and ride like normal. This also happens in the 2018 model of the altima. This happened to us multiple times. The battery is good, and there is no reason for the engine not to start right aqay. Why is there ... Read more
NISSAN
PATHFINDER
(2023) - ENGINE
Jul 3, 2025
Incident date: Apr 8, 2024
On June 19th, 2025, I was driving to work when my truck began to lose power, and the check engine light came on. The error on the display is Loss of Engine Power. I took it immediately to Oreilly's so they could run the free engine light check. When they got the report, the employee was amazed that there were over 45 problem codes showing up. As I drive the vehicle there is a pull back from the en... Read more
Incident date: Jun 29, 2025
The contact owns a 2020 Ford F-150. The contact stated while driving 15 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal and the engine seized. The contact was able to coast to the side of the road. The oil warning light was illuminated. The oil gauge indicator was at zero. The vehicle was towed to an independent mechanic who diagnosed the vehicle with a cra... Read more
Incident date: May 16, 2025
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts n... Read more
Incident date: May 16, 2025
I am filing a complaint regarding Ford Recall 23S64 on my 2019 Ford EcoSport. My vehicle is showing a solid red low oil pressure warning, which Ford’s own documents state can result in engine failure while driving. I contacted my Ford dealership, and they confirmed I am part of the recall but told me to keep driving the vehicle until the engine fails, even though this clearly poses a serious sa... Read more
Incident date: May 16, 2025
I brought my 2017 Honda Civic to an authorized dealership in Phoenix, AZ in June 2025 for A/C issues. Honda has issued an extended warranty on A/C compressors and condensers due to known defects, and my compressor was found to be leaking and covered under that warranty. However, the dealership refused to perform the warranty repair unless I agreed to pay $2,311 out of pocket to replace the evapora... Read more
Incident date: Jul 3, 2025
My vehicle stop on the highway. Jut cut off out of nowhere. And has been cutting off and losing power. I replaced the battery which I thought was the problem. Then I thought it was the alternator so I took it to nissan to have a diagnostic and they said it was not and that no codes came up that a positive battery cable had to be replaced. I was charged 342 for a diagnostic and to change a cable. ... Read more
Incident date: Jul 3, 2025
My vehicle stop on the highway. Jut cut off out of nowhere. And has been cutting off and losing power. I replaced the battery which I thought was the problem. Then I thought it was the alternator so I took it to nissan to have a diagnostic and they said it was not and that no codes came up that a positive battery cable had to be replaced. I was charged 342 for a diagnostic and to change a cable. ... Read more
Incident date: Jul 3, 2025
The contact owned a 2023 Honda CR-V Hybrid. The contact stated that while her husband was driving 50 MPH, the vehicle in front slowed down, the brake pedal was depressed but traveled down to the floorboard, but the vehicle failed to respond and rear-ended the vehicle in front. The contact stated that the vehicle bounced and spun around, facing incoming traffic. The contact was unsure whether there... Read more
Crash
1 injured
Incident date: Jun 2, 2025
The contact owns a 2020 Ford Explorer. The contact stated upon shifting to park(P), the vehicle rolled and almost struck two pedestrians. The contact engaged the parking brake, and the vehicle stopped. There was no warning light illuminated. The contact stated upon driving to the residence and attempting to park near the garage door, the failure recurred, and the vehicle struck the garage door. Th... Read more
Incident date: Jun 2, 2025
The contact owns a 2017 Ford Explorer. The contact stated that while driving at highway speeds, the passenger side A-pillar flew off the vehicle. The contact then received notification of NHTSA Campaign Number: 24V031000 (Structure) and later 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that pa... Read more
Incident date: Apr 15, 2022
The shifter cable for this car once again came undone. I did the first original recall a couple a years ago and once again the same issue is happening.
Incident date: Apr 15, 2022
Shift to park issue. This 2019 Acadia Denali has been serviced twice for a shift to park issue:(It’s a known problem that occurs when Acadia vehicles fail to recognize that the gear shifter is in the park position). The first time was under warranty in 2022 and it has just been serviced again for the same problem. The system is the same as the older GM recall for this problem and the recall shou... Read more
Incident date: Apr 15, 2022
Shift to park issue. This 2019 Acadia Denali has been serviced twice for a shift to park issue:(It’s a known problem that occurs when Acadia vehicles fail to recognize that the gear shifter is in the park position). The first time was under warranty in 2022 and it has just been serviced again for the same problem. The system is the same as the older GM recall for this problem and the recall shou... Read more
NISSAN
PATHFINDER
(2010) - ELECTRICAL SYSTEM
Jul 3, 2025
Incident date: May 13, 2025
Shift to park issue. This 2019 Acadia Denali has been serviced twice for a shift to park issue:(It’s a known problem that occurs when Acadia vehicles fail to recognize that the gear shifter is in the park position). The first time was under warranty in 2022 and it has just been serviced again for the same problem. The system is the same as the older GM recall for this problem and the recall shou... Read more
Incident date: Jun 25, 2025
The contact owns a 2019 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 24V099000 (SEAT BELTS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated th... Read more
Incident date: May 31, 2025
Odometer Fraud. The contact owns a 2013 Audi S7. The contact purchased the vehicle from a private seller on [XXX]. The contact stated that the seller's advertisement and the odometer indicated that the mileage was 115,000. The Carfax report indicated that the odometer mileage was 220,000. The vehicle was serviced at an Audi of Charlotte in Mathew, NC on 02/27/2025, and the odometer reported 220,89... Read more