Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Apr 12, 2022
I have had every part of my brake system replaced multi times and the brake pedal gos to the floor, no one can fix it. When trying to search online, it looks like this is a known issue. Multiple multiple forms with multiple websites people having the same issue. With this Specific vehicle but no one can find a answers.
Incident date: Apr 12, 2022
The headlights are dim. I have replaced them with brighter H11 bulbs but I still cannot see. Others who have driven my car have indicated that the headlights are noticeably dimmer than normal. I literally cannot see the roadway. Also, I started having problems with the CVT shortly before 60,000miles. The problem was diagnosed as rudder codes. I was not financially able to replace the CVT at... Read more
Incident date: Jan 10, 2025
Was driving and the power steering went out, cannot turn the steering wheel causing extreme danger to my family in the car and others driving as I could not turn to get off the road. Huge Hazard.
Incident date: Jan 10, 2025
My 2025 Equinox EV suffers the same issue many others have reported, unsafe glare from the shiny plastic dash piece. It happens during sunup and at night with street lights. This glare creates a danger that easily avoidable with either a different type of windshield or a replacement dash part that is matte finished to stop the glare. GM has failed to address this issue for 2 model years, please in... Read more
Incident date: Jan 10, 2025
The Malfunction symbol/ABS light comes on once a week & will not allow me to crank my car and i have to jump it off to get it back started. My car is bought from a rental car agency Jan 2025 who provided me the receipts that the car was taken care of properly. Within the first week of purchase, the vehicle would not start & the malfunction and/or ABS symbol would appear and happens once a week sin... Read more
Incident date: Mar 1, 2025
While driving with my cruise control set to 75, my vehicle began losing speed and power for no apparent reason. I was able to fortunately pull over on the shoulder of the road when the engine turned off without pushing the stop button. At this point I put the vehicle in park and tried to restart the vehicle with no luck. It was at this time I contacted my husband and he was able to come load the v... Read more
Incident date: Oct 16, 2024
I bought the car at 28k miles certified pre owned at jake sweeney kia in Florence ky. I had taken the car to the service station multiple times complaining of a clunky transmission. Things got worse and a whine from the engine bay occurred. At this time kia replaced the transmission at just under 42k miles. After having the new transmission about 500 miles later this issue is occurring again. With... Read more
Incident date: Apr 3, 2025
Passenger rear tire failed while driving on the highway. Outside sidewall became detached from the rest of the tire.
Incident date: Apr 3, 2025
Steering becomes sticky in the middle specifically when it is warm out or after the engine has been on for a while .this was not an issue in the winter. This becomes a safety issue due to trying to keep the car going straight on the interstate you end up having to overcorrect going back and forth left and right. Reading online forms this is an issue with this generation not sure why there's no Rec... Read more
Incident date: Apr 3, 2025
Our vehicle stalled once while idle at an ATM. Upon restart we brought it to our local mechanic for investigation, they diagnosed the issue as a Turbo Sensor problem costing about $700. They recommended bringing it to Nissan for further review rather than charge us for the repair. We picked up the vehicle the next day and brought it to our local Nissan dealership where they confirmed it was in fac... Read more
Incident date: Apr 3, 2025
While driving down a curving mountain highway above 70 mph, the gauge cluster displayed “shift to park” or “shift to drive” I don’t recall exactly. The transmission then downshifted dramatically, perhaps into 3rd gear, then the motor shut off.Thankfully, I successfully merged through heavy traffic to the narrow shoulder but the truck would not restart. After over 30 minutes of attempt... Read more
Incident date: Apr 3, 2025
While driving down a curving mountain highway above 70 mph, the gauge cluster displayed “shift to park” or “shift to drive” I don’t recall exactly. The transmission then downshifted dramatically, perhaps into 3rd gear, then the motor shut off.Thankfully, I successfully merged through heavy traffic to the narrow shoulder but the truck would not restart. After over 30 minutes of attempt... Read more
Incident date: Feb 22, 2025
Steering rack went out around 70k miles
Incident date: Apr 11, 2025
Engine Maintenance Required warning came on. Took car to dealership, diagnostic informed the issue was the coolant bypass valve. Repair cost is $781.28 + diagnostic $160.
Incident date: Apr 11, 2025
The back up camera has malfunctioned and is taking moisture into the lens, making it impossible to see out of. Due to this I cannot properly see blind spots behind my vehicle when backing up, putting those behind me at risk. The dealer confirmed this issue 4/10/2025. The dealer inspected the camera to confirm the issue. There were no warnings messages, or other symptoms prior to the camera failure... Read more
Incident date: Apr 1, 2025
Transmission abruptly shifted down from high gear to low gear causing it to lock up at a fast speed. My son hit his chest on steering wheel bc it was so abrupt
Incident date: Apr 1, 2025
I had my windshield replaced with an OEM Lincoln glass at the dealership. Upon receiving the vehicle i noticed that when driving at night all lights are duplicated. The duplicated light eventutally merges with the actual light as you approach in distance. Multiple headlights on a highway are very disorienting and distracting making it hard to focus on driving. I have had the glass replaced a t... Read more
Incident date: Dec 28, 2024
The contact owns a 2016 Toyota Rav4. The contact received a notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had no... Read more
Incident date: Dec 28, 2024
I am writing to express my frustration and concern regarding a recall for my vehicle that ha remained unresolved for over a year. Despite numerous attempts to have the necessary repairs completed, I have been informed multiple times by my vehicle's manufacturer that the required parts are unavailable. This delay is a serious safety concern, as my vehicle remains subject to a recall that has not be... Read more
Incident date: Dec 28, 2024
The Propilot safety system shuts down after 40 miles. Nissan has sent out a super technician and states there is no cure. This has gone on since I purchased the vehicle over a year ago. Nissan still has no cure. The Propilot system utilizes cameras and radar to maintain a safe distance from the vehicle ahead and keep the vehicle centered in its lane. Hi Chris, We drove the Rogue to Larned Sa... Read more
Incident date: Jul 12, 2023
Was driving to work on April 11,2025. Engine stopped working after stopping at red light, all lights on dash came on-causing me to have to push the car from a main road into a business in order to not impede traffic or get hit. Had to have it towed to a body shop. Waiting to see what is wrong with the car, will update with more information as I have it.
Incident date: Jul 12, 2023
Near miss of deer at night due to incredibly poor visibility of low beam headlights. Brightest bulb replacements installed and no change in visibility. Low beam internal reflection is defective
Incident date: Jul 12, 2023
I'm driving in my car is cool right right left line a nice Crush the part of the car and the front left
Incident date: Apr 11, 2025
I'm driving in my car is cool right right left line a nice Crush the part of the car and the front left
Incident date: Apr 7, 2025
Engine Shuts Off Upon Acceleration on the onramp to a interstate highway causing the Ford f350SD, 6.7L Diesel to come to a stop in the outside lane of Interstate I81. Engine Shutdown happened again on a 2 lane highway while passing a slow farm tractor. The problem has been confirmed by Harrisonburg Ford, Harrisonburg, VA. The high pressure fuel pump is causing metal to be distributed throughout fu... Read more
Incident date: Apr 7, 2025
Coolant intrusion, need new engine
Incident date: Jun 20, 2021
What component or system failed or malfunctioned, and is it available for inspection upon request? The engine system appears to be malfunctioning. Specifically, there are signs of a potential head gasket failure, valve cover gasket leak, or internal engine damage due to oil leakage and excessive white smoke from the exhaust. The vehicle is available for inspection upon request. How was your safet... Read more
Incident date: Apr 7, 2025
The contact owns a 2019 Honda Ridgeline. The contact stated that while driving at various speeds, there was a popping sound coming from the engine compartment while attempting to accelerate. Additionally, there was a burning odor inside the cabin of the vehicle. The vehicle was taken to the local dealer who diagnosed the vehicle rod bearings failure. The contact was informed that the engine needed... Read more
Incident date: Apr 7, 2025
Coolant leaking into engine. Engine failure
Incident date: Apr 7, 2025
It has happened where I am driving on the highway with big vehicle's are next to me and it will brake and take me from 65 miles per hour down to 30 mph quickly . I always hope that no one is in back of me I fear that i will get in a accident for no reason . Please put a recall on this system !
NISSAN
PATHFINDER
(2023) — UNKNOWN OR OTHER
Apr 10, 2025
Incident date: Mar 28, 2025
It has happened where I am driving on the highway with big vehicle's are next to me and it will brake and take me from 65 miles per hour down to 30 mph quickly . I always hope that no one is in back of me I fear that i will get in a accident for no reason . Please put a recall on this system !
Incident date: Apr 2, 2025
The contact called on behalf of the owner of the 2017 Ford Escape. The contact stated while his mother-in-law was driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. Additionally, the contact stated that the message to “Pull over and turn off the vehicle” was displayed. The vehicle was towed to the dealer where it was diagnosed with engine fai... Read more
Incident date: Apr 2, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, there was a humming sound coming from the rear of the vehicle. The following morning, the contact discovered that oil had leaked from the rear of the vehicle onto the garage floor. The vehicle was driven to the local mechanic, who diagnosed the vehicle and determined that the rear differential was faulty an... Read more
Incident date: Jan 1, 2024
Rear lift-gate failed to latch. Paid for assessment and repair in August 2024. I was told it could occur again that there is hatch issue with this vehicle. Eight months later, the rear lift-gate failed to latch again. I took it back to the dealership. While driving, it is unsafe as the warning lights are flashing on the dash and an alarm is screeching for the entirety of the trip. You cannot safe... Read more
Incident date: Apr 3, 2025
Odometer Fraud. The contact purchased a 2014 Toyota Tundra. The contact stated that while comparing the real Carfax to the fake Carfax provided by the private seller, it was discovered that there was a mileage discrepancy. The private seller also provided a fake vehicle title, which allowed the vehicle to be registered with the Department of Motor Vehicles. Additionally, the original seller of the... Read more
Incident date: Apr 3, 2025
While driving northbound on [XXX] near West Greenwich, RI with my wife and two young children, the front sunroof glass of our 2024 BMW X7 spontaneously exploded at highway speed. There were no overhead structures or nearby vehicles that could have caused an impact. Conditions were slightly rainy. Approximately one week before this event, the vehicle displayed a warning that the sunroof was “not... Read more
Incident date: Apr 3, 2025
Engine made a loud popping noise, shuttered and stalled in heavy traffic, I came within inches of being rear-ended. Required a tow truck. Repair shop informed me that the crankshaft is broken and this is a common problem. Being repaired at this time, I am informed this will cost about twenty thousand dollars. Thank you Nissan!
Incident date: Apr 7, 2025
The contact owns a 2015 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact ha... Read more
Incident date: Apr 4, 2025
ABS INTERMITTENTLY ALARMS VERY FREQUENTLY AND CAUSES THE CRUISE CONTROL TO DROP OUT. I ASSUME THE ABS IS USELESS AND THIS TAKING PLACE. I’M TOLD THIS IS A COMMON PROBLEM.
Incident date: Apr 4, 2025
ABS INTERMITTENTLY ALARMS VERY FREQUENTLY AND CAUSES THE CRUISE CONTROL TO DROP OUT. I ASSUME THE ABS IS USELESS AND THIS TAKING PLACE. I’M TOLD THIS IS A COMMON PROBLEM.
Incident date: Apr 4, 2025
The emergency collision light came on my vehicle, then traction light, car stalled and wouldn't accelerate. This issue put me at risk to be rear ended at 55 mph. Took it to the dealer and was diagnosed as the Mass Air flow Sensor. I've read about 100 articles of other owners experiencing this repetitively.
NISSAN
PATHFINDER
(2022) — ELECTRICAL SYSTEM
Apr 9, 2025
Incident date: Apr 3, 2025
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the... Read more
Incident date: Apr 3, 2025
The abs system and brake lights started showing on my dash and when I put my foot on the brake it makes a noise and the car shakes hard to brake when to the mechanic they said is the abnormal leak acc pressure code c1319
Incident date: Apr 3, 2025
Oil consumption and engine code P200A
Incident date: Apr 3, 2025
Camera/navigation randomly cycling, not dependable with alerts and crash detection. Has caused several close calls.
Incident date: Feb 25, 2025
This vehicle had a complete engine failure. We lost power and could not start it. We were stranded on a busy highway. This all happened going 65 mph. The dealer told us that we would need a complete engine replacement. We had about 16,500 miles on it. I personally know two other people that this has happened too.
Incident date: Apr 9, 2025
The contact owns a 2006 Honda Accord. The contact stated that while driving 15-20 MPH, the contact became aware of an abnormal burning odor, and there was smoke coming from under the hood. The contact stated that the smoke increased while at a complete stop in traffic. There was no warning light illuminated. The contact inspected the vehicle after pulling over to the side of the road and after arr... Read more
Incident date: Apr 9, 2025
On [XXX], my wife and our children were driving back home from Barstow when the vehicle stalled on the [XXX] freeway near Colton, CA. While driving at approximately 50–65 mph, we heard a clanking noise coming from the engine, followed by multiple warning and maintenance lights illuminating on the dash. The vehicle then lost all acceleration power and shut off, leaving my wife and children strand... Read more
Incident date: Jan 1, 2025
Cylinder misfire at low mileage with very costly repair.. Vehicle needs cylinder head.
Incident date: Apr 3, 2025
I've gotten my car fixed multiple times and nothing has worked. My car is leaking coolant severely it overheats constantly I get the red and the yellow message. My heater is self stopped working and my car on the freeway has stopped from going 75 to 80 miles dropping all the way to 20 miles.