Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Apr 12, 2025
Tailgate would not work (electronically or manually) Other Odyssey owners have had similar problems, some included tailgate opening on its own There were no problems until it just wouldn’t open one day Dealer replaced module for $700+
Incident date: Mar 29, 2024
I received an alert to service the sideview sensors. Also, the sideview alert keeps flashing in the side mirrors even when there's no vehicle present.
Incident date: Mar 29, 2024
I received an alert to service the sideview sensors. Also, the sideview alert keeps flashing in the side mirrors even when there's no vehicle present.
Incident date: Mar 29, 2024
The forward collision warning sensor went out while driving. Took it to Granite Nissan in Rapid City, SD. They replaced it after a year of waiting on the part. The day after it was repaired, it went out again. They said they have no idea on how to fix the problem. This issue is very dangerous when it is icy outside. When the sensor goes out the car is very unstable. You can only drive at 25 MPH an... Read more
NISSAN
PATHFINDER
(2014) — UNKNOWN OR OTHER
Apr 19, 2025
Incident date: Apr 13, 2025
I want to disclose this is the 2nd time this has happened. I was on the highway when the system failed. Immediately and drastically forced my car down to 25mph on [XXX] going to Philadelphia in the far left lane with no warning. I had to make it across 3 rows of traffic and ride on the shoulder of the highway until I could find a safe place. One ruining the sport tires on the car and probably mess... Read more
Incident date: Apr 19, 2025
There is a defect in the headlights. As you can see from the attached picture, the right side projects light further up the road than the left side. The left side has a large triangular black-out region which blocks my view of the next lane. I took the vehicle to Phil Long Hyundai in Colorado Springs Colorado for warranty repair. They refused to drive the car at night because that was outside of t... Read more
Incident date: Apr 19, 2025
The windshield appeared to have spontaneously cracked overnight while parked on the driveway. The crack formed across the top of the windshield, across the eyesight. The day before, the car was at the dealership for an oil change and tire rotation. Unknown if lifting the car for the tire rotation caused the stress that may have caused the crack formation. The car was taken back to the dealer and... Read more
Incident date: Apr 19, 2025
The forward collision warning sensor,the rear collision sensor and the traction lights turns on and off from time to time . The transmission seems like its been force to accelerate
Incident date: Aug 20, 2020
Car making huge noises when turning right or left, looks like coming from bad axles. Still waiting for dealer for backorder parts. After few weeks car also making huge noise and shaking while driving in highway
Incident date: Jul 18, 2017
The back up camera does not work . It is having the same issues in the current recall for newer models. It works very intermittently. Maybe works one out of 10 - 15 times.
Incident date: Apr 14, 2025
The contact owns a 2018 Fiat 124 Spider. The contact received notification of NHTSA Campaign Number: 24V694000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer wa... Read more
Incident date: Apr 14, 2025
This is my second report on 2021 street glide special. Bike goes into limp mode whenever it wants to. This has happened at idle at a light, driving 25 MPH in town and running at 65 MPH on the freeway. Bike was at the dealer for a month in 2022 and they claimed nothing was wrong. The first time was at 13,000 miles, Bike is currently at 28,000 and problem still here. Check engine light comes on and... Read more
Incident date: Apr 10, 2025
The brake booster vacuum pump; available upon request. Yes, the brake assist stopped working while driving on the interstate making it unsafe for my vehicle and others. Problem was confirmed by an inspection at Brakes Plus. The warning light came on after the failure, Service Brake Assist.
Incident date: Mar 28, 2025
The contact owns a 2022 Toyota Tacoma. The contact stated that while driving approximately 35 MPH and driving up a steep incline, there was an engine misfire and the vehicle almost stalled. The contact depressed the accelerator pedal and heard an abnormal sound coming from the engine compartment. The contact stated that it was like a clanging metal-on-metal sound. The contact stated that no warnin... Read more
Incident date: Apr 8, 2025
The steering gear failed making steering inconsistent and very difficult as well as dangerous. The issue is not covered under the extended warranty, so FCA gave me a quote of $4100 to fix the issue.
Incident date: May 22, 2024
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the vehicle was idling roughly. Additionally, when the accelerator pedal was depressed, the vehicle hesitated with an engine misfire. The contact stated that the check engine warning light was illuminated. The contact stated that the failure was intermittent in the beginning and had become a recurring failur... Read more
NISSAN
PATHFINDER
(2015) — EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
Apr 18, 2025
Incident date: Apr 7, 2024
Each time I place my Cell Phone ( iPhone 12) it overheats to the point the safety device in phone shows a excessive heat warning.
Incident date: Apr 5, 2025
I cruised on a city street at the speed limit. The light turned red and I came to a full stop. The start/stop system was activated and the engine “stopped” to conserve power while my foot was on the brake. The light turned green and I took my foot off the brake, the engine failed to start and did not start with countless attempts. Digital cluster and CarPlay proceeded to work, exterior lights ... Read more
Incident date: Apr 17, 2025
The contact owns a 2016 Ford Explorer. The contact's wife received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and removed the front passenger's side A-pillar trim. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 95,500.
Incident date: Apr 17, 2025
I was driving in traffic and it was bumper to bumper. I had to keep going into first, move a little then stop for several miles. Coming out of the [XXX], heading up the hill, I started to smell burning, the clutch then pinned to the floor and I was stuck in first gear, and the vehicle shut off, not overheating warning, nothing. I was able to start the vehicle after a few moments and then got it t ... Read more
Incident date: Apr 10, 2025
The contact owns a 2018 BMW X5. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue... Read more
Incident date: Apr 10, 2025
The contact's niece owns a 2018 Ford Focus. The contact's niece received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that after his niece started the vehicle, the engine was misfiring significantly. The contact stated that there was smoke coming from the exhaust pipe, and the vehic... Read more
Incident date: Apr 5, 2025
This week I noticed my low tone horn on my vehicle had stopped working It was replaced under warranty by Hyundai at 41000 miles Only a little while ago at 35000 miles both horns went out and I only learned this when I needed it to help avoid being hit and it wasn’t available Hyundai indicated they are aware of issue but are still replacing horns with the same original part that is p... Read more
Incident date: Apr 10, 2025
Odometer Fraud. The contact purchased a 2018 Ford F-150. The contact stated that while attempting to research the vehicle online, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 93,600; it was discovered that the mileage was 200,000.
Incident date: Apr 16, 2025
Going thru neighborhood stop signs, stopped at the first one and when i tried to take off I noticed the gas pedal wasn't accelerating vehicle like normal/ felt like a transmission slipping issue, but it finally "hooked up" and surged forward 100 feet to next stop sign, and after i stopped I hit gas pedal again only to stall out and roll thru the intersection. Brakes were almost unresponsive, and r... Read more
Incident date: Jan 1, 2006
I was driving 60mph and went to accelerate a little bit more and my lifters went out and stated clicking.
Incident date: Apr 16, 2024
My truck has 50k miles and while driving down the road heard a loud pop and felt the truck jerk. Then the truck entered low power mode and the engine light turned on. I took it to the dealership and they are contributing it to the transmission valve body. Has been in the shop for 3 week so far and still no update when the part will be available.
Incident date: Apr 12, 2025
Reoccurring drivetrain and high voltage issues with my 2022 BMW X545e
Incident date: Apr 11, 2025
I bought a 2022 Pacifica Hybrid in October 2022. About 2 months ago(Feb 2025), while I was driving on the [XXX] highways, my car suddenly showed "Stop Safely Vehicle Will Shut Off Soon" and a turtle symbol. At this time, I was driving 70 MPH and the car started to slowly stop. Then, I tried to drive into a nearby Starbucks to check it out. I turned off the car. Everything was OK such as oil, coola... Read more
Incident date: Apr 15, 2025
I heard a knocking noise in my engine on 4/13/25 and took it to a dealer to diagnose on 4/15/25. I had previously had to have the engine rebuilt due a collapsed lifter at 70,000 miles and I was concerned that the noise was a precursor to a repeat of that problem. Instead, the dealer informed me that problem was a failed connector rod bearing and would require a replacement engine. The service mana... Read more
Incident date: Apr 15, 2025
Can Am is shutting down while operating on highway. Defective fuel pump Shut down multiple times and at times loss of power
Incident date: Apr 15, 2025
1.The system that failed is the traction sensor light and the mass flow air system and the collision sensor light and yes its available for inspection 2. I was driving down [XXX] on [XXX] at [XXX] in rush hour traffic with my [XXX] in the car with me and the collision light and the traction sensor light came on and then the car suddenly stopped in the middle of traffic and i had to restart it. Fr... Read more
Incident date: Apr 10, 2023
Odometer Fraud. The contact purchased a 2012 Honda Pilot. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 112,000, and at the time of registration, it was discovered that the mileage was 240,000.
NISSAN
PATHFINDER
(2015) — POWER TRAIN
Apr 15, 2025
Incident date: Jul 15, 2022
The component in question is the rear drive shaft. It has been losing speed as I travel on roads and the highways. When accelerating from a stop sign or red light, the vehicle seems to not want to move. It takes a few seconds for the computer to realize the car is in motion. Once it picks up speed, there are three (3) knocks that occur. It makes the vehicle jerk hard and sway sometimes. ... Read more
Incident date: Apr 15, 2024
The contact owns a 2015 Nissan Pathfinder Platinum. The contact received notification of NHTSA Campaign Number: TBD (LATCHES/LOCKS/LINKAGES), Manufacturer Recall Campaign: R24C6; however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact... Read more
Incident date: Jul 6, 2024
The contact owns a 2001 Ford Taurus. The contact stated that there was a slight hesitation upon shifting the transmission into drive. The contact stated that the gear selector seized, and the vehicle was no longer able to shift out of park. Additionally, the brake lights were no longer operable. No warning lights were illuminated on the instrument panel. The local dealer was contacted; however, th... Read more
Incident date: Jul 6, 2024
The air bag light is illuminated as a result of a worn/damaged connection to the rear inflatable seat belt connector.
Incident date: Mar 29, 2025
Shift to Park message on the dash when attempting to turn the vehicle off (in park). Known issue for GM vehicles and safety issue because you can't turn the vehicle off or lock it and it continues to get progressively worse to the point you can't leave the vehicle, and I am getting worried the vehicle may not actually be in park. This is a known issue that costs around 1000 to fix and should have ... Read more
Incident date: Mar 29, 2025
Sticky steering wheel. Happens when temperatures get above 75 degrees. Feels like the steering wheel might not turn.
Incident date: Oct 1, 2024
My vehicle is experiencing engine hesitation and it's getting worse every day I drive my car. This is a known side effect of the Honda Safety Recall notice I originally received in February of 2024. I received initial notification of a safety recall for my Honda vehicle in February of 2024 and it stated the safety issues of a possible faulty fuel pump modular. The letter expressed that they have n... Read more
Incident date: Oct 1, 2024
The issue began as air bubbles appearing on the center touchscreen. This has escalated to the screen having episodes of complete loss of control, it acts as if it’s rapidly receiving input and will change settings, perform or end calls, change what’s being displayed. My biggest concern is that it will turn the radio volume completely up. When these episodes occur, I am unable to override anyth... Read more
Incident date: Oct 1, 2024
1) egr pressure sensor 2) crash senors front/rear, reduced power, lack acceleration, service engine 3)yes, ABC Nissan 4)no 5)no, October of 2024. The part is on back order as of today still unavailable.
Incident date: Apr 2, 2025
The contact owns a 2023 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 24V954000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact ... Read more
Incident date: Apr 2, 2025
Cvtc transmission stalls almost got my kids and my pregnant daughter hit I bought the car only 2 months ago
Incident date: Feb 15, 2023
Driving west on [xxx]. approaching [XXX] , at approximately [XXX] on [XXX], the collision mitigation braking system slammed on the car brakes without warning. There were zero objects in front of us and fortunately no one behind us. If we had been on the freeway, or if another vehicle had been following us, the incident could have resulted in accident and/or injury. Our safety continues to be at-ri... Read more
Incident date: Feb 15, 2023
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not ex... Read more
Incident date: Feb 15, 2023
BCI (Back-up Collision Intervention) Malfunction. It's random when this comes up on the dashboard warning lights. It lights up several other things as well. It doesn't allow you to use the cruise control, or the 4-wheel drive. It disables the ABS and traction control. I don't know how this is not a recall, because I see several forums talking about this issue for this vehicle specifically in ... Read more
Crash
Incident date: Apr 8, 2025
Numerous times over the last eighteen months, our 2023 Chrysler Pacifica PHEV enters 'Turtle Mode' where a red turtle illuminates on the dashboard, and the car loses all motive power. Sometimes this occurs on local streets, but most recently it occurred during interstate driving, requiring evasive maneuvers to exit the driving lanes and get to the shoulder before all forward momentum stopped. So... Read more
Incident date: Apr 12, 2022
There is a horrible glare on the windshield during sunny conditions that reflects the slatted dash lines onto the windshield. It is incredibly hard to see during certain times of the day.