Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
Incident date: Jan 15, 2023
The contact owned a 2025 Honda CR-V. The contact stated while driving at approximately 40 MPH, as the contact slowed to follow a slight right hand curve on the road, the steering wheel pulled to the right. The contact stated that the vehicle drove onto the shoulder, the contact attempted to steer the vehicle back onto the road but the steering was not responding. The contact stated that he was abl... Read more
Crash
4 injured
Incident date: Jan 15, 2023
Carvana sold me a 2016 Audi S7 (VIN [XXX] ) with what was later discovered to be an odometer discrepancy. I submitted a formal complaint to the Ohio Attorney General, and Carvana subsequently issued a refund. However, after refunding me, I learned that Carvana resold the vehicle at auction without disclosing the odometer issue or branding the title as required under federal law. Play also did di... Read more
Fire
Incident date: Jan 15, 2023
Carvana sold me a 2016 Audi S7 (VIN [XXX] ) with what was later discovered to be an odometer discrepancy. I submitted a formal complaint to the Ohio Attorney General, and Carvana subsequently issued a refund. However, after refunding me, I learned that Carvana resold the vehicle at auction without disclosing the odometer issue or branding the title as required under federal law. Play also did di... Read more
Fire
Incident date: Jul 14, 2025
The vehicle's brake system intermittently fails after driving over bumps or uneven roads. The brake pedal becomes soft and unresponsive, and the vehicle continues rolling forward for several seconds before the brakes finally engage. This has happened repeatedly while driving home from work. On one occasion, the vehicle rolled through a red light and I had to swerve into oncoming traffic to avoid a... Read more
Incident date: Jun 1, 2025
I leased a 2023 Audi A4 with 0 miles. At ~10,000 miles my car automatically shut down electronically I have photo evidence of this. This happened again recently at ~45,000 miles, I almost got into a severe car accident and possibly died. This happened on the highway driving in the left lane. I tried to remedy this situation before and was ignored by Aud's service center. I am scared I can die on t... Read more
Incident date: Jul 14, 2025
After getting gas, the vehicle will not start. It will crank and crank but not turn over, like it is starving for gas. Then after 10-15 minutes it will start barely and to keep it running I have to floor the accelerator. Any other time it starts just fine. There are also no codes causing a check engine light.
Incident date: Jul 14, 2025
After getting gas, the vehicle will not start. It will crank and crank but not turn over, like it is starving for gas. Then after 10-15 minutes it will start barely and to keep it running I have to floor the accelerator. Any other time it starts just fine. There are also no codes causing a check engine light.
Incident date: Oct 15, 2024
The contact owns a 2016 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Th... Read more
Incident date: Oct 15, 2024
GM has issued a known defect for the 2019 Chevrolet Malibu. My VIN is not on the recall list for the Shift to Park issue. The Chevy dealer will not fix the defect for free. I would like to add my VIN to the recall list.
Incident date: Oct 15, 2024
I was stoped at a red light with cars in front of me and behind me when with my foot on the break the car accelerated forward like my foot was on the gas pedal but my foot was not on pedal, the car surged forward and came close to hitting the car in front of me I pressed the break and got stopped didn’t happen again but sometimes I can feel the car wanting to keep surging forward when breaking. ... Read more
NISSAN
PATHFINDER
(2013) - ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Jul 14, 2025
Incident date: Jul 14, 2025
Odometer Fraud. The contact purchased a 2016 Kenworth T880. The contact stated that while driving, the vehicle stalled. The contact stated that after taking the vehicle to the dealer and obtaining a Carfax report, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 133,000, and it was discovered that the mileage w... Read more
Incident date: Jul 9, 2023
Cooper Discoverer AT3 tires LT275/70R18 D1 I purchased these tires on 11/08/2019. My truck had 166,736 miles it now has around 202,000. I experienced a blow out where the total tread separated from the rear driver side side walls. The tread separated piece was in one piece. As if a re-tread tire. It caused extensive damage to my rear quarter panel among a list of other damaged parts. The tread w... Read more
Incident date: Jul 9, 2023
Cooper Discoverer AT3 tires LT275/70R18 D1 I purchased these tires on 11/08/2019. My truck had 166,736 miles it now has around 202,000. I experienced a blow out where the total tread separated from the rear driver side side walls. The tread separated piece was in one piece. As if a re-tread tire. It caused extensive damage to my rear quarter panel among a list of other damaged parts. The tread w... Read more
Incident date: Jul 2, 2025
The key fob and vehicle are not "reading" each other. The Rogue doesn't recognize the key. This has left me unable to start the vehicle on numerous occasions and I have been stranded.
Incident date: Jul 2, 2025
I had turned onto my road when I had to stop just before pulling into my driveway to park when my neighbor began backing up. I saw he was getting close to my vehicle so I began to hit the horn only to find out that it’s inoperable. Unfortunately, since my horn wasn’t working, my car ended up getting hit. Earlier this past week, I had just received a letter in the mail from Hyundai explaining t... Read more
Crash
Incident date: Jul 2, 2025
The Passport is equipped with an auto stop/start engine feature. In the last week, while stopped in traffic in the roadway the engine shut off, but did not turn back on causing the car to stall in traffic for several minutes before I was able to restart it. The vehicle shifted to neutral and wouldn't restart until the power was fully off and the door was opened and closed. Both times I was stu... Read more
Incident date: Jun 11, 2025
All documents are attached as it is many separate incidents that ended knock from motor and minutes later, a piston shooting through the engine block which is what made the car inoperable
Incident date: Jul 1, 2025
I do not feel engine braking effect when I apply brake instead I have to press brake hard to hold until engine idles. It is a serious issue in older cars. My car has 153000 miles.
Incident date: Feb 7, 2025
1. Failed Engine, coolant, temperature sensor; missing COOLANT LEVEL SENSOR. Avail for inspection. 2. My car failed multiple occasions to show a warning light that almost got me and others hurt or cause a catastrophic incident on freeway. 3. The issues confirmed after months of several complaints, inspected per BMWUSA at Santa Monica BMW, I was provided December 5, 2024 print out of "MI... Read more
Incident date: Feb 7, 2025
I had my jeep’s recall for a fuel pump relay and now I have problems starting at times and I’m starting to smell fuel through my vents and even when I park my jeep inside the garage. I am very worried while I am driving it, especially I have a child with me at all times in the jeep. Please help me, I want to get this solved as soon as possible and I live in Las Vegas now where it is very hot.
Incident date: Feb 7, 2025
I am writing to report a serious issue with the paint on my white pearl Honda HR-V. The roof paint began peeling in 2023, and I initially attempted a minor repair using a paint pen from AutoZone. However, the problem has worsened significantly over the past six months. Recently, I took the vehicle to Maaco for an estimate, and they quoted approximately $2,400 to repaint the roof and side panels. ... Read more
Incident date: Jan 1, 2025
The front radar FCA/SCC is misdetecting vehicles in other lanes and often slams on the brakes for no reason. Other times it lights on the dash and says the system (radar detection) is off or is blocked, when it clearly is not. Kia had this same issue with the 2020, 2021, and 2022 Kia Telluride and issued TSB SC243 (with a software update). I have been to 2 different dealerships, and one had a bun... Read more
Incident date: Oct 17, 2024
1) Rear passenger window failed a couple months ago. I believe it was regulator, not 100% sure. Cost me a couple hundred to fix. Now, few months later, the driver side rear window has failed. I rarely use the windows so I believe the failing parts are Kia known manufacturing defect. The dealer acknowledged that it’s a known problem with the vehicles like mine and even suggested the other one is ... Read more
Incident date: Oct 7, 2024
My car started shaking like it didn’t want to go. My engine light came on. Then it showed road departure mitigation system problem, collision mitigation system problem, adaptive. Those control problem, and emissions system problem then says engine is not functioning properly.
Incident date: Oct 1, 2024
My 2018 F150 has a faulty transmission, started slipping and down shifting. These transmissions need to be recalled. In the shop now. These on going issues need to be addressed and resolved. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Sep 17, 2024
I took my car to Tesla service to have 3 tires changed. On the drive home for the service, the car automatically pulled the to right several times with the final time pulling so hard, the car jumped the curb and damaged the car. Speaking with the Tesla service associate after the accident, they admitted that they did not complete alignment of the tires and that the automatic lane correction mechan... Read more
Crash
Incident date: Sep 17, 2024
I took my car to Tesla service to have 3 tires changed. On the drive home for the service, the car automatically pulled the to right several times with the final time pulling so hard, the car jumped the curb and damaged the car. Speaking with the Tesla service associate after the accident, they admitted that they did not complete alignment of the tires and that the automatic lane correction mechan... Read more
Crash
Incident date: Sep 17, 2024
The MMI/ radio shuts off and reboots at least 4-5 times within a 30 minute drive. When it comes back up, I get the error “user hasn’t been detected for some time” or "A technical error has occurred. The user could not be loaded". I have had it go out while in reverse which is a safety concern. Every time it shuts off it is 30 seconds to a minute where nothing in my MMI is accessible. This be... Read more
Incident date: Jul 12, 2025
Front window trim/ A pillar detached while driving on October 18,2024. Contacted dealership for replacement at the end of October 2024, and each month following, they brought vehicle in for inspection but have never replaced the trim piece. It has now been 9 months, I have called the dealer every month to follow up and have been told every time they still do not have the part to fix it. I am conce... Read more
Incident date: Jul 1, 2022
Flickering lights on off while driving at night turn signal triggers it and does it randomly
Incident date: Jul 1, 2022
July 10th Honda went into limp mode as I accelerated would not drive over 20. Check engine light flashed on then off. Have taken car in several times no codes can be read. Believe it’s cylinder issues or fuel possible head gasket. All vehicle lights has displayed haven’t been able to get reads once car is turned off. Too many issues with no repair fix.
Incident date: Sep 12, 2024
Issue: The vehicle intermittently displays a “Key Not Found” or “No Key Detected” message on the dash and refuses to start, despite both original factory-issued key fobs being present and having fresh batteries. The issue began in summer 2023 and has progressively worsened. The vehicle has stranded our family multiple times, sometimes requiring a tow, family impact, missed obligations. Lu... Read more
Incident date: Sep 12, 2024
nothing specific happened to cause one rear reverse light to not work anymore. changed light bulb and checked spark plugs nothing has fixed the issue. there is also an airbag recall i need taken care of.
Incident date: Sep 12, 2024
nothing specific happened to cause one rear reverse light to not work anymore. changed light bulb and checked spark plugs nothing has fixed the issue. there is also an airbag recall i need taken care of.
Incident date: Apr 1, 2025
There was a thermal combustion that caused a fire. Yes, the caught combusted at a local business. I had just entered the building and was told that my car was on fire. The police and Nissan inspected the car but refused to provide the inspection report. A light came on. I do not know the exact date that it appeared. I just received the recall notice and did not have the opportunity to get th... Read more
Fire
Incident date: Apr 1, 2025
There was a thermal combustion that caused a fire. Yes, the caught combusted at a local business. I had just entered the building and was told that my car was on fire. The police and Nissan inspected the car but refused to provide the inspection report. A light came on. I do not know the exact date that it appeared. I just received the recall notice and did not have the opportunity to get th... Read more
Fire
Incident date: Jul 12, 2025
- What component or system failed or malfunctioned, and is it available for inspection upon request? My 2006 Honda Civic engine overheated. Upon diagnosis it was found that radiator coolant had leaked out due to cracks in the engine block (short block). Engine malfunction. - How was your safety or the safety of others put at risk? My teenage son drives this car and initially he did not notice c... Read more
Incident date: Jul 12, 2025
The engine light came on while driving, and the car immediately started sputtering and producing a lot of smoke. Luckily, I was able to pull over safely and turn off the vehicle. After the car cooled off, I inspected the oil level and noticed it was low. I had my partner bring me new 5W20 oil, and I refilled the oil compartment, but upon restarting the engine, the light did not go away. The vehicl... Read more
Incident date: Jul 26, 2021
Anc module is faulty after HVAC condensation entered the unit causing it to not work making all speakers nonfunctioning
Incident date: May 1, 2025
Car is stalling at slow speeds during heavy traffic, pulling into a parking spot, slowing down to cross a two lane highway, or moving slowly in a drive-through. This vehicle stalled unexpectedly on the tollway during the morning rush hour to Chicago. It also stalled at a four-way stop with limited visibility for drivers behind me on 6/18/2025. I had to call 911 because I was stalled at a busy inte... Read more
Incident date: May 1, 2025
Car is stalling at slow speeds during heavy traffic, pulling into a parking spot, slowing down to cross a two lane highway, or moving slowly in a drive-through. This vehicle stalled unexpectedly on the tollway during the morning rush hour to Chicago. It also stalled at a four-way stop with limited visibility for drivers behind me on 6/18/2025. I had to call 911 because I was stalled at a busy inte... Read more
Incident date: Jul 3, 2025
Brakes went out abs/traction control/tpms lights on. Brake pedal goes to floor 50% of the time. Have to downshift and use engine brake to stop.
Incident date: Jun 5, 2025
In March 2025 my 2019 Arcadia with only 44112 miles begin indicating a Shift to Park error message when I parked and shifted into park the error message showed on the instrument panel and the warning alarm sounded and would not stop showing the error message until I restarted the car and shifted from drive to park repeatedly. I couldn’t get out and close the door, and the warning stop, it would... Read more
Incident date: Jun 5, 2025
Pulled in driveway and without warning the rear gas tank strap broke due to corrosion, which left my gas tank hanging about 2 inches off the ground. Thankfully this did not happen when I was on the highway. The tank drop could have made contact with the road surface which could abrade the tank, create a hole from which gasoline can spill and cause a fire hazard, accidents with other vehicles, bodi... Read more
Incident date: Jul 4, 2025
Moisture in headlamps while driving in the rain. I see this is an issue with many owners of Genesis gv70 .
Incident date: Jul 4, 2025
I first noticed an issue with the steering wheel not returning to center after a turn, and also when in a slow sweeping curve that the wheel would hold the position and keep in the turn/curve unless corrected by manually turning it straight. I had new tires installed on 11/6/2024 and the alignment was checked and was correct. The tires that I chose turned out to be way harsher riding and noisy the... Read more
Incident date: Jul 4, 2025
The Driver Attention Warning. A mandatory Manufacturing component that cannot be disabled. When driving in heavy traffic at highway speed unwarranted beeps and take a break warnings appear. To be sure this is a severe distraction to drivers and a complaint in my case Hyundai is failing to respond to. It is a distraction and needs to be taken care of with software upgrades that are possible but Hy... Read more
NISSAN
PATHFINDER
(2013) - FUEL/PROPULSION SYSTEM
Jul 12, 2025
Incident date: Jul 11, 2025
The engine was stuttering on 07/06/2025 the check engine light came on. Was able to get appointment with dealership on 07/09/2025 - they tested the 2019 Edge and had to replace the purge valve and line assembly. The vehicle only has 45,299 miles. The Edge has had recalls for this problem on other model years. Cost me $1,117.77 I have never over filled or topped off my fuel tank. On 03/29/2024 Th... Read more
Incident date: Jul 7, 2025
There was an earlier recall for the reverse camera failing while vehicle is put in reverse, which was fixed by a recent software update. While the frequency of the issue is reduced after update, it is still occurring randomly when car is reversing out of garage, instead of rear camera view, vehicle screen displays "Camera Temporarily Unavailable" message.