Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 97,402 complaints for NISSAN
NISSAN
PATHFINDER
(2015) - ENGINE
Jul 17, 2025
Incident date: Jun 5, 2025
Cooling fans exploded an went through radiator, making the car inoperable!
Incident date: Sep 30, 2024
The rear camera does not function properly on my 2015 Ford Fusion. When I try to use it, it either turns into a black screen or the message reads that "rear camera is unavailable", which has almost caused me to collide with another vehicle several times as I was trying to back up. I understand that there is a national recall for Ford Fusion vehicles from 2018 on for exactly the same reason. How... Read more
Incident date: Sep 30, 2024
Check engine light illuminated. Produced codes 012, 014, 1299. Took to have it check out. Coolant level was low. Codes were cleared and a day or two afterward, check engine light came back on with same codes.
Incident date: Sep 30, 2024
It is hard to explain what specific component put my safety at risk. But my car is suffering from unintended acceleration and unintended deceleration, which I've been told is related to my engine/ABS actuator, but Nissan is doing "further investigation" after holding my car for a month and clearing it for use. When I've been driving on the highway my car will decelerate at rapid speed, even with... Read more
Incident date: Jul 16, 2025
The contact owns a 2019 Ford Escape. The contact stated while driving 15 MPH, the vehicle started to overheat and lost motive power. A message stating that the vehicle was overheating was displayed. The check engine warning light was illuminated. The temperature gauge increased to hot(H). The contact was able to pull to the side of the road and turned on the hazard lights. The local dealer was not... Read more
Incident date: Jul 15, 2025
Recall #24V-609. Recall was issued in October 2024. My wife drives this car....BMW has no update. Need it repaired ASAP! Please inquire. Thank you, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Jul 13, 2025
I have 2 problems with my vehicle that have been going on for a while now. First there is an existing recall for 2020 ford f150's NHTA 25V442 Ford 25S72. Pertaining to the sync 3 malfunctioning as Ford put it "Ford says that an error in the SYNC infotainment system could cause a blank image to be displayed while reversing, or the rear-view image may remain on display even after a driver has stoppe... Read more
NISSAN
PATHFINDER
(2019) - BACK OVER PREVENTION
Jul 17, 2025
Incident date: Jul 14, 2025
The contact owns a 2020 Ford F-150. The contact stated that the front camera was inoperable. Additionally, the contact stated that while reversing, the rearview camera image was black or frozen intermittently. The contact stated that the rearview camera had also remained activated temporarily while driving. The contact related the failure to NHTSA Campaign Number: 20V575000(Visibility, Back Over P... Read more
Incident date: Jul 15, 2025
The contact owns a 2002 Mercury Grand Marquis. The contact stated while driving 50 MPH at night, the cruise control mode malfunctioned, and the speed of the vehicle increased independently. The contact stated that the brake pedal was depressed several times to the floor, but the vehicle failed to stop. The contact turned off the vehicle, and the vehicle came to a stop. The vehicle was towed to the... Read more
Incident date: Jul 16, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated that after shifting to drive (D) and depressing the accelerator pedal, the vehicle failed to respond as intended. The contact shifted to park(P) and attempted to turn off the vehicle; however, the vehicle failed to turn off. The contact stated after several attempts, the vehicle turned off; however, the contact was unable to restart the v... Read more
Incident date: Jul 14, 2025
I was on a two lane driving down the road and getting up to speed. I was still about 45 miles per hour on my way up to 55 mph my vehicle started de rating very fast as I’m driving and then my engine shut off. I had no control over my steering as I made a turn to get off the two-lane road because there was no shoulder. I had to turn the steering wheel really hard and was not able to control the v... Read more
Incident date: Jul 14, 2025
Mileage at time of failure: ~27,500 miles The signature LED headlamp assembly on my 2020 Land Rover Defender 110 X has experienced a failure of the integrated Daytime Running Light (DRL) module. The DRL has gone completely dark and is no longer functioning. This failure occurred shortly after the expiration of the factory warranty and affects a key visibility and safety feature of the vehicle. T... Read more
Incident date: Jul 14, 2025
I received an official safety recall notice from GM (Recall Number N252494000) for my 2021 GMC Yukon due to a defect in the engine's connecting rod or crankshaft components. GM stated that this defect can cause engine failure and loss of propulsion, which significantly increases the risk of a crash. The notice also confirmed that parts to fix the issue are currently unavailable and provided no ti... Read more
Incident date: Jun 24, 2025
The contact owns a 2023 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical system, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer; however, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable am... Read more
Incident date: Jul 15, 2025
The contact owns a 2012 Kia Soul. The contact stated that while driving and turning, there was an abnormal metal-on-metal sound coming from near the wheels. The vehicle was taken to an independent mechanic who diagnosed that the driver's side wheel bearing, and axle had failed. The vehicle was repaired; however, the failure recurred. The contact stated that there was a loud metal-to-metal sound co... Read more
Incident date: Jul 15, 2025
The contact owns a 2023 Ford Maverick Hybrid. The contact stated while driving 65 MPH, the vehicle unintendedly decelerated to 35 MPH while driving downhill and decelerated to 6 MPH while driving uphill. The message "Engine Repair" was displayed, and the power train warning light was illuminated. The vehicle was taken to the dealer, where the diagnostic trouble codes were cleared; however, the veh... Read more
Incident date: Jul 15, 2025
The contact owns a 2023 Ford Maverick Hybrid. The contact stated while driving 65 MPH, the vehicle unintendedly decelerated to 35 MPH while driving downhill and decelerated to 6 MPH while driving uphill. The message "Engine Repair" was displayed, and the power train warning light was illuminated. The vehicle was taken to the dealer, where the diagnostic trouble codes were cleared; however, the veh... Read more
Incident date: Jul 16, 2025
The contact owns a 2016 Chevrolet Colorado. The contact stated that while driving at various speeds, the power steering assist deactivated, and the steering wheel became very difficult to maneuver. The contact stated that the messages "Power Steering - Drive with Care" and "Service Stabili-track" were displayed, and the traction control warning light remained illuminated during the failure. The lo... Read more
Incident date: Jul 16, 2025
There are issues with the sensors. Specifically, the collision sensors. I have owned a 2022 Nissan Sentra for a few months now and multiple times have had the traction control malfunction warning, front collision sensor malfunction warning, and back collision sensor malfunction warning appear. In turn, this makes other safety features like the lane departure warning malfunction as well. This is a ... Read more
Incident date: Jul 16, 2025
The contact owns a 2020 Ford Expedition The contact stated while depressing the accelerator pedal, the vehicle failed to respond as intended. The contact stated that the gear shifter operated independently. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was notified on the failure and trans... Read more
Incident date: Apr 2, 2025
The coolant leaks into the the cylinders. I bought this car June 7th 2025 and was told it was being sold as is due to hail damage. I have no issue with cosmetic problems but I come to find out that there is major defect with ford escapes. My vehicle started to overheat with my children in the car so I checked the coolant and it was empty. I have been keeping my eye on it and filling when needed bu... Read more
Incident date: Jul 4, 2025
The contact owns a 2019 Ford Ranger. The contact stated that while the vehicle was at the dealer for a tire rotation, the contact was informed that the tires were unable to be rebalanced due to swollen lug nuts. The vehicle was then taken to Goodyear, who was also unable to rotate the tires. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was a... Read more
Incident date: May 16, 2025
Truck will regen every 100 miles, then Truck will come up with regen message then immediately come up with see dealer full dpf. Truck will start shutting down causing a safety hazard for family in truck. Dealer and ram will claim nothing is wrong with truck. And that we need to continuously pay for dpf manual regen $500 per manual regen (happens once a year). Truck has 32,000 miles and is a 2022.... Read more
NISSAN
PATHFINDER
(2019) - STRUCTURE:FRAME AND MEMBERS
Jul 16, 2025
Incident date: Jul 16, 2025
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked, the contact became aware of metal fragment chippings coming from the rear subframe of the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The approximate fai... Read more
NISSAN
PATHFINDER
(2019) - SERVICE BRAKES, HYDRAULIC
Jul 16, 2025
Incident date: Jul 16, 2025
The contact's fiancé owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the brake warning light illuminated. In addition, the contact stated that the gear shifter would move out of the park(P) without depressing the brake pedal. Upon investigation, the contact discovered NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to... Read more
NISSAN
PATHFINDER
(2019) - ELECTRICAL SYSTEM
Jul 16, 2025
Incident date: Jul 16, 2025
Vehicle: 2013 Dodge Charger R/T I’m reaching out because my car has been showing signs that seem to match the symptoms of the V62 recall that FCA issued for the fuel pump relay issue. I have a 2013 Dodge Charger R/T with the 5.7L HEMI engine. Lately, the car has been having trouble starting, especially after it’s been driven and sits in the heat. Sometimes it cranks but won’t turn over, an... Read more
Incident date: Jul 9, 2025
The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, the contact became aware that the rearview mirror and the instrument panel were inoperable. The contact stated that the rearview image appeared blank, and the instrument panel appeared blank while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the APIM module had failed ... Read more
Incident date: Jul 9, 2025
The contact owns a 2023 Toyota Tundra. The contact received notification of NHTSA Campaign Number: 23V566000 (Fuel System, Gasoline) and 25V322000 (Exterior Lighting); however, the parts to do the recall repairs were not yet available. The contact stated that the vehicle was taken to the dealer for the recall repair and the vehicle was inspected. The contact was informed that the parts needed to b... Read more
Incident date: Jul 14, 2025
The contact owns a 2013 Ford F-150. The contact stated that while hauling a trailer, the brake pedal independently went to the floorboard. The ABS and other unknown warning lights were illuminated. In addition, the vehicle hesitated while accelerating with the accelerator pedal depressed. The vehicle was taken to a local independent mechanic, where it was diagnosed with a master cylinder leak into... Read more
NISSAN
PATHFINDER
(2014) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 16, 2025
Incident date: Apr 9, 2025
The infotainment system in the car has suffered from screen delamination, which is apparently common with these models. This has left the touchscreen both non-responsive to touch as well as randomly selecting items on the screen, rendering it unusable. This is a safety issue because the only way to deactivate Reverse Automatic Braking and the rear parking sensors is through the touchscreen. Bein... Read more
Incident date: Feb 1, 2025
The contact owns a 2015 Cadillac SRX. The contact stated while driving at various speeds, the vehicle hesitated while responding and made an abnormal squeaking sound. The vehicle was taken to an independent mechanic, where it was diagnosed with differential failure. The contact was informed that the differential needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The... Read more
Incident date: Feb 1, 2025
The problem I am having now envovles the EMC. After getting the catalytic converters replaced 2 times replacing the oxygen sensors 3 times and the manifold replaced, also a few other things that’s all connected the computer won’t acknowledge that’s the new parts have been replaced. So the engine still has a bad exhaust smell and the vehicle won’t run properly. Mechanic said I shouldn’t h... Read more
Incident date: Jun 30, 2025
I updated my car to software 3.6.4 in order to resolve an issue where the backup camera fails to display. Despite completing the update, the camera showed the same error message this morning and failed to display at all as I backed out of my garage. This is a serious safety issue and I need it to be fixed.
Incident date: Jun 30, 2025
Abs internal system failure. Abs light illuminated, traction control light illuminated, parking brake light illuminated at all times. Is available for inspection. Do not have abs system currently working and is faulty. Spongy braking and am at risk for brake failure at any time. Especially during slick road conditions. It has been confirmed with independent service center and has been inspected by... Read more
Incident date: Jul 16, 2025
The warning ‘drive system failure’ appears while driving and tells you to stop the car immediately. This happens randomly while driving on a highway. The engine now makes a higher pitched noise and then the transmission will no go into drive it immediately goes into neutral, the car slows down and you must pull over as you have no control over the car. The gas doesn’t work. There are so many... Read more
Incident date: Jul 16, 2025
High flow fuel pump failure. Discussed at length with Honda repair shop
Incident date: Jul 16, 2025
High flow fuel pump failure. Discussed at length with Honda repair shop
Incident date: Jul 15, 2025
While driving, my entire dashboard lit up with every warning sound and symbol for the car. It would cycle through collision, airbags, braking, all of it. Luckily I was able to drive to a safe place. I let the car sit overnight and the alarms stopped. Took it to service and they could not recreate it and no codes showed up. Second time it happened, the warning sounds and lights didn’t stop. The c... Read more
Incident date: Jul 15, 2025
While driving, my entire dashboard lit up with every warning sound and symbol for the car. It would cycle through collision, airbags, braking, all of it. Luckily I was able to drive to a safe place. I let the car sit overnight and the alarms stopped. Took it to service and they could not recreate it and no codes showed up. Second time it happened, the warning sounds and lights didn’t stop. The c... Read more
Incident date: Jul 15, 2025
While driving, my entire dashboard lit up with every warning sound and symbol for the car. It would cycle through collision, airbags, braking, all of it. Luckily I was able to drive to a safe place. I let the car sit overnight and the alarms stopped. Took it to service and they could not recreate it and no codes showed up. Second time it happened, the warning sounds and lights didn’t stop. The c... Read more
Incident date: Jul 2, 2025
I purchased my 2017 Lincoln MKZ Select on November 11, 2024. The vehicle was determined to need a new engine, per Murgado Lincoln of Chicago. They had my car for over 48 days while putting in a new engine. After this was completed the car had to be sent back due to a mistake the mechanics made by not attaching a gasket properly. After this, I began experiencing odd noises underneath the hood and t... Read more
Crash
Incident date: Jul 15, 2025
REAR LIFT GATE SUPPORTS .HATCHBACK HAS TO BE PUSED UP AND IS VERY HARD TO DO. HAS TO BE HELD UP SO IT DOESN'T COME DOWN ON US.SEEN THAT WAS A RECALL ON THIS ID # PC459 BUT ITS NOT SHOWING UP.
NISSAN
PATHFINDER
(2024) - POWER TRAIN
Jul 15, 2025
Incident date: May 1, 2025
The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently jerked with the transmission warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was open... Read more
NISSAN
PATHFINDER
(2024) - FUEL/PROPULSION SYSTEM
Jul 15, 2025
Incident date: May 1, 2025
2018 Honda Accord 1.5T EX trim and I had a head gasket completely blown at around 82,600 miles. I, alongside with many many other 1.5T Accord owners, am experiencing this head gasket issue for such a low milage vehicle and it is simply inacceptable and Honda seems to be entirely ignoring this widespread, recurring problem on this engine. Reaching out and file a report in hopes of getting this to H... Read more
NISSAN
PATHFINDER
(2024) - ENGINE
Jul 15, 2025
Incident date: May 1, 2025
2018 Honda Accord 1.5T EX trim and I had a head gasket completely blown at around 82,600 miles. I, alongside with many many other 1.5T Accord owners, am experiencing this head gasket issue for such a low milage vehicle and it is simply inacceptable and Honda seems to be entirely ignoring this widespread, recurring problem on this engine. Reaching out and file a report in hopes of getting this to H... Read more
Incident date: Jul 7, 2025
Vehicle included in 2017 Battery sensor recall, repaired promptly upon notice. This is a separate issue/sensor. ***Electrical Safety Hazard impacting EPS, ABS, TPMS*** *** All other electrical components involved *** Car has had electrical issues since the day I purchased it in 2016, with no codes indicating an issue. Car would fail to start, testing would indicate starter or battery failure. Fo... Read more
Incident date: Jul 4, 2025
The contact owns a 2019 Ford F-350. The contact stated that while reversing, the rearview camera failed to display a rearview image. The contact stated that the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigatin... Read more
NISSAN
PATHFINDER
(2005) - ENGINE
Jul 15, 2025
Incident date: Jul 15, 2025
On several occasions the engine has slipped/stalled. Vehicle has only 27k miles on it, single owner. When moving from a stoplight the engine "slipped", all lights came on "service alert" or something similar. Vehicle recovered but I am very uneasy as I am a [XXX] female usually [XXX] and often on a very busy section of [XXX]. (This has occurred multiple times) When increasing speed, as to ... Read more
Incident date: Apr 22, 2025
The contact owns a 2001 Ford F-150. The contact stated that the rear doors failed to open due to a fractured cable. The contact added WD-40 to the doors. The contact stated that the battery was draining while the door was opened. The contact stated that the resonator connecting the engine and muffler was rusted. The contact added putty to the area. Additionally, the check engine warning light was ... Read more
Incident date: Apr 22, 2025
The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (Air Bags); however, the part to do the repair was unavailable. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was invalid.