Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 96,425 complaints for NISSAN
Incident date: Apr 3, 2024
The contact owns a 2014 Mercedes-Benz E350. The vehicle was taken to the local dealer for routine maintenance, and it was determined that the entire rear sub frame was rusted. Additionally, all four brake lines were rusted. The contact stated that the warranty was extended on the frame rust. The dealer determined that there was no recall on the VIN. The manufacturer was contacted and confirmed the... Read more
Incident date: Aug 24, 2024
There were no warning light, malfunction errors or anything prior to 1/4/2025. My passenger seat weight sensor was supposedly finally replaced on 4/9/2025 (I kept being turned away due to the part not being available), but it is still not working, as it is not illuminating/communicating with the dashboard appropriately. I told the dealer this the same day and they said it was late in the day so I ... Read more
Crash
Incident date: Jun 18, 2022
The contact owns a 2022 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact was adding oil occasionally. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had... Read more
Incident date: Nov 1, 2024
LED Headlight burned out and is not possible to change or remove, dealer indicated it is not something that normally goes out, and wants to charge $2,000
Incident date: May 1, 2025
To Whom It May Concern, I am writing to express my deep frustration and serious concerns regarding the repeated and dangerous failures I have experienced with the battery systems in three separate Jeep Grand Cherokee vehicles – model years 2022, 2024, and now 2025 4xe. In each case, I encountered a complete battery failure within the first 3,000 miles of the car’s life. These failures have no... Read more
Incident date: May 7, 2024
The drivers side mirror vibrates to the point of being unusable at freeway speeds causing a major safety hazard. The car has been in for 3 different mirror housings with no change in visibility and has been inspected 6 times at the dealership. I have been told by the dealership that there is nothing they can do anymore and that it is normal and expected of 2024 crosstreks.
Incident date: Dec 24, 2024
The contact owns a 2017 BMW X3. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the fuel pump. After investigating the fail... Read more
Incident date: Dec 24, 2024
The Lighting Control Module has failed and my brake lights and dash board lights turn off after couple minutes while driving with the lights on. I took my vehicle in to dealer already once for problem to be fixed a year ago. They did repair but now same problem is occurring again. I went back to dealer Sunrise Ford in Fontana and they said recall work is only warranty for 1 year or 12k miles. The ... Read more
Incident date: Dec 24, 2024
For months the front/rear collision sensors warning lights are on. The ABS and traction control warning lights are also on. The check engine light will come on for weeks at a time then go away.
Incident date: Feb 22, 2025
I received a "voluntary Customer Support Program" letter from Toyota saying that a small engine coolant leak can occur that "can allow coolant to drip on other parts of the vehicle. This can cause 'Engine Maintenance Required' to be displayed or cause the A/C not to function normally." Then it concludes that repair with a new "flow shut-off valve" will fix the problem, "under the terms of this C... Read more
Incident date: Feb 22, 2025
The contact owns a 2018 Ford F-150. The contact stated while driving 35-40 in a parking lot, the arm actuator fractured on the sunroof. The contact stated that the air dam was not on the new sunroof, which made an abnormal popping sound, and the contact deemed the part was useless. There were no warning lights illuminated. The vehicle was taken to the local dealer who replaced the sunroof. The veh... Read more
Incident date: Jan 20, 2025
See attached document for complaint
NISSAN
PATHFINDER
(2015) — ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO/SUPERCHARGER
May 6, 2025
Incident date: Feb 6, 2025
Fuel Rail and fuel injectors Leak contacted Mercedes cooperate to investigate why my car. VIN did not list according to campaign no 2022030003 to replace the fuel Ra and fuel injectors and a Ssfety & Emissios recall campaign that covers 139 Model year 2016-2030 that include my vehicle CLC-Class. My car is experiencing fuel injectors defects but my VIN number was not flagged
Incident date: May 6, 2025
Rear window shattered while sitting parked in a closed garage.
Incident date: May 5, 2025
The car hit 101,000 miles, and the check engine light came on. I do not remember having the spark plugs replaces, so I took the car in to the dealership to have those done thinking that was the problem. They have the car for two days. The dealership replaced the spark plugs and the crank case. The day after the car came back it did not start. Then the next time I drove it, I made it half a mile ... Read more
Fire
Incident date: May 5, 2025
The contact owns a 2017 Ford Focus. The contact stated while driving approximately 20 MPH, while the accelerator pedal was depressed, the vehicle lost automotive power and shuddered abnormally. There was no warning light illuminated. The contact stated that the failure had occurred on several occasions. The vehicle was taken to a dealer where it was diagnosed that the there was an unknown part in ... Read more
NISSAN
DRIVER SIDE AIRBAG
(9999) — POWER TRAIN
May 5, 2025
Incident date: Apr 10, 2025
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving approximately 60 - 65 MPH, the vehicle failed to accelerate and independently shifted to neutral, causing the vehicle to fail to accelerate. The check engine warning light was illuminated. The contact coasted to the side of the road and had the vehicle towed to a certified mechanic who diagnosed the vehicle with transmiss... Read more
Incident date: Apr 10, 2025
Reversed several feet out of parking space in unobstructed lot. Car abruptly stopped and most systems shut down. Driver depressed brakes to assess. Two warning lights were present - battery and engine. Driver ensured parking brake off and brake hold off. No vehicles, people, or other objects nearby. Driver slowly depressed gas pedal; car would not budge. Driver depressed brakes and shifted into dr... Read more
Incident date: Apr 26, 2025
The contact owns a 2025 Ram 1500. The contact stated that the air pressure was set at 55 PSI and the air pressure levels caused the vehicle to bounce too high while driving over bumps or uneven roads. The contact lowered the pressure to 45 PSI, which caused the vehicle to run smoother however, the tire pressure light remained illuminated. The contact stated that while looking online, the contact b... Read more
Incident date: May 1, 2025
My vehicles engine gave out on highway 95 . I towed it to the Hyundai dealership after a mechanic friend informed me of the recall with the Sonata Engines. Hyundai is refusing to assist with my engine failure under the recall or my lifetime warranty. They are stating that the recall is voided due to my dipstick size and that my lifetime warranty on the engine is voided due to another safety softwa... Read more
Incident date: May 2, 2023
Was stopped at a red light behind the car in front of me. I was stopped at a appropriate distance from the car in front of me. I had my right foot on the brake pedal, when the car accelerated on its own. It launched its self into the car ahead of me. I looked down and my foot was still on the brake pedal. None of the air bags inside the car deployed.
Crash
2 injured
Incident date: May 1, 2025
The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, while attempting to make a left or right turn, there was a popping sound coming from the steering wheel. Additionally, while driving on the highway at 70 MPH, the vehicle failed to exceed 70 MPH. The contact stated that there was an abnormal burning odor entering the cabin of the vehicle with the TPMS w... Read more
Incident date: May 3, 2025
When in a dark area with little to no lights the backup camera is unusable. The taillights/reverse lights do not put off enough light to provide the camera with the lighting it needs to see behind the vehicle in dark situations. If I am in an urban area with a lot of light pollution the camera works fine, but not when I am in a rural are with no lights.
NISSAN
PATHFINDER
(2019) — ENGINE
May 5, 2025
Incident date: May 5, 2025
Engine thermostat defective, which causes the computer to speed up radiator fans, and causes temperature gauge to read zero. Dealer replaced under warranty at 68,000 miles and same problem reoccurred at 90,000 miles. Common problem on Cadillac XT5’s (all years)
Incident date: Sep 1, 2024
My Service AWD light came on (stayed on) in January 2025. Prior to the steady light, it came on and off randomly. Originally, I did not notice any change in driving. I took it to the Jeep Dealer once the service light was steady and was informed the PTU has internal failure, and the part was on back order until March. I had to pay a diagnostic fee because I could not wait for the part to be avai... Read more
Incident date: Jul 25, 2024
Please note this is reported by tens of thousands of 2016-2017 Honda Accord. When the inside temperature is above a threshold, there is continuous high volume static and high pitched sound coming from all speakers. The head unit does not respond to any user interaction like switching off the radio system or volume control or anything. The high volume and high pitched static sound just continues. ... Read more
Incident date: May 3, 2025
The dashboard appears to be decomposing, creating a sticky top layer which in addition to being extremely uncomfortable is reflective in direct sunlight obscuring general visibility and oncoming traffic. There was a similar occurrence with previous Toyota and Lexus models: The Problem - The dashboards in certain Toyota and Lexus models, particularly those from 2003-2011, were made with a materi... Read more
Incident date: Apr 30, 2025
Knock sensor code P1326 has set my car into limp mode twice from getting wet after a car wash once and the other driving on a rainy day. Both times the dealership has replaced the knock sensor. The car suddenly loosing power on the highway going 65pmh and stock at only able 2k rpm is not safe. It's a known issues that yet to receive a recall or at least permanent fix.
Incident date: Apr 30, 2025
Knock sensor code P1326 has set my car into limp mode twice from getting wet after a car wash once and the other driving on a rainy day. Both times the dealership has replaced the knock sensor. The car suddenly loosing power on the highway going 65pmh and stock at only able 2k rpm is not safe. It's a known issues that yet to receive a recall or at least permanent fix.
NISSAN
ROGUE SPORT
(2019) — POWER TRAIN
May 3, 2025
Incident date: Apr 28, 2025
Some times when vehicle is shifted into park it doesn’t recognize it is in park. I have to turn the vehicle off and restart it, shift into drive and back into park. Sometimes it takes a few times. My neighbor has a 2018 Traverse and had the same issue.
Incident date: Jan 31, 2025
Brand new vehicle. From day one pulls to the right. Flimsy steering. I always find myself having to drive below speed limit. Unsafe at speed limit especially on country roads. Also ends up being unsafe as I have to drive slower. Multiple other drivers confirmed this issue in my vehicle. Daily drive female, no offroad use or work use, no accidents. 1500 miles now on the odo. Problem from day one. I... Read more
Crash
NISSAN
PATHFINDER
(2015) — STEERING
May 3, 2025
Incident date: Feb 18, 2025
Steering sticking at highway speed
Incident date: Apr 11, 2025
Engine is stalling as if its choking and whole car is shaking. Vehicle has been up to date in maintenance with 26000. Miles. Now Check engine light is on along with traction control light .
Incident date: Apr 7, 2025
Warning lights triggered snd certain electrical vehicle functions affected. Lexus Plano dealer states that wiring is soy based and destroyed by rodents attracted to the wiring and chewing it with result that critical vehicle functions affected and lights, brakes, etc. may not work resulting in crash. Wanted more than $10,000 to rewire vehicle and refused to make repairs under vehicles’ warranty.... Read more
Incident date: May 18, 2023
I was driving and as I was going to make a left turn, the steering wheel forced itself to the right and locked. And the whole car completely shut down. So I had to slam on my brakes as they were also locking on me.
NISSAN
PATHFINDER
(2019) — SUSPENSION
May 2, 2025
Incident date: Jan 13, 2025
The contact owns a 2011 Hyundai Equus. The contact stated that the front shocks were previously replaced under an unknown recall. The contact stated that while driving at various speeds, the vehicle experienced rear suspension failure. The vehicle was taken to the dealer, where the rear springs were replaced; however, the failure recurred. The vehicle was taken to another dealer, where the rear sp... Read more
NISSAN
PATHFINDER
(2019) — STEERING
May 2, 2025
Incident date: Jan 13, 2025
Esp code1.33-06 while driving car I suddenly lose of power steering making it difficult to control vehicle
Incident date: May 2, 2025
The contact owns a 2021 Porsche Taycan. The contact received notification of NHTSA Campaign Number: 24V732000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distributi... Read more
Incident date: Apr 22, 2025
Backup camera will most of the time not work properly and will black out screen or blue screen.
Incident date: May 2, 2025
The contact owns a 2022 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufactu... Read more
Incident date: May 2, 2025
Turbo charger has gone out 4 times since I purchased it in April 2021. I have been on the interstate driving and suddenly my car slows down and a message that says “engine power reduced” comes up and my check engine light comes on. This is dangerous as I was on the interstate with 18 wheelers and could’ve been rear ended and badly hurt or killed. My grandchildren could’ve been in the car w... Read more
Incident date: Feb 23, 2025
UNKNOWN. Often when I attempt to accelerate after stopping at a stop sign, the car hesitates, sometimes lunges ahead and then sometimes practically dying before accelerating normally. There have been times when It simply feels like a fuel pump problem and I know that Toyotas with this same Denso fuel pump have had documented problems similar to mine. [XXX] INFORMATION REDACTED PURSUANT TO THE FR... Read more
NISSAN
PATHFINDER
(2022) — WHEELS
May 2, 2025
Incident date: Mar 28, 2025
At 25,000 miles, noticed "howling" noise coming from front end. Noise became louder as speeds increased. Lifted truck on jacks and determined the front passenger wheel bearing was failing. Required replacement.
NISSAN
PATHFINDER
(2022) — ENGINE
May 2, 2025
Incident date: Mar 28, 2025
Lifter roller seized causing damage to the camshaft lobe. Problem has occurred in many other vehicles with the 5.3L L84 engine No warnings before issue occurred.
Incident date: Jan 10, 2025
I was coming home after work, before I got home I stopped at the gas station to fill up my tank, after I filled up my tank I start driving home but while on my way home my truck wasn’t speed as I expected and it only goes maximum of 10mph and I was confused, I stop and check my truck see what happens but there is no sign since there was no sign I get on my truck and start driving to home, after ... Read more
Incident date: Jan 10, 2025
I was driving the truck and it just stopped moving like the vehicle was in neutral. My safety really wasnt put at risk,other then I couldn't move out of the way of other traffic The truck is at simmons and rockwell dealership waiting to be fixed due to the part being on backorder. My check engine light was on but when the garage I usually take my vehicles to put it on a machine to tell them what... Read more
Incident date: May 1, 2025
My 2012 F150 has been experiencing the same rearview camera issue the 2015 Ford F150-450s have been have issues with that can intermittently display "a blank or distorted image," reducing the driver’s view of what’s behind the vehicle – increasing the risk of a crash. This has been happening for the past year and has been found on several message boards stating the same issue.
Incident date: Mar 1, 2025
I was cruising on [XXX] with about 55MPH, and the engine suddenly shut off without any indication. I had to turn on emergency light and came to a full stop in the traffic to restart the engine. It was a route with very heavy traffic in New Jersey, and the lost of power was very scaring and exposed me to a very serious safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F... Read more
Incident date: May 1, 2025
I purchased a 2016 Lincoln MKC 2.0 with 96k miles on it 2 months ago, and we just discovered a coolant leak into the first cylinder, causing a cracked head gasket. The engine needs to be replaced, and will cost $15k. Many other drivers have experienced this problem and reported it, and Ford has done nothing to correct the main issue. This problem is causing overheating of the engine, and could pot... Read more
Incident date: Apr 7, 2025
I was driving to work at 45 miles/hour and the car's engine cut out. My life was at risk because the car cut out without warning while I was driving. When the car stopped working, I called the dealership, and they came to take the car away. The car didn't give any warning or display any warning messages beforehand. The car has been at the dealership for a month and they still haven't repaired it.