Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 97,402 complaints for NISSAN

Incident date: Jul 29, 2026

The contact owns a 2018 Jeep Compass. The contact stated that while driving approximately 10 MPH, there was a loud booming sound coming from the vehicle. The contact parked and inspected the vehicle and discovered that the liftgate glass window had exploded, causing shards of glass to fall onto the rear seat of the vehicle. The cause of the failure was not yet determined. The manufacturer and loca... Read more

Incident date: Jul 29, 2026

The original equipment Yokohama Avid GT tires experienced rapid, catastrophic structural degradation (extreme inner-edge wear and chunking of the exterior edge over ~7,000 mi.). I have photos of the tires, and Carr Subaru (Beaverton, OR) has one of the tires available for inspection. I am the original owner of this vehicle. It has been regularly serviced at the appropriate intervals by the dealer... Read more

Incident date: Jul 29, 2026

While driving north in interstate 79, the brakes became very hard to push making it difficult to stop the vehicle. We got off the interstate and proceeded back home. The brakes were as hard as a rock to push and it was difficult to stop the vehicle. When this happened, the check engine light came on and stayed on. It was very dangerous to drive due to the brakes not working properly and the st... Read more

Incident date: Jul 29, 2026

Driving down the highway and my vehicle lost power. It stopped dead still in the middle of the highway under a hill both front and back. It was very dangerous both for me and the other drivers. Engine light came on and the car wouldn’t start . Had it towed to the Chevrolet dealer.

Incident date: Jul 20, 2025

Not sure if this is due to the recall from 2025 that does not have a remedy yet but driving my car makes me extremely nervous because my brakes are becoming difficult to use. Just wondering what I can do and what options have.

Incident date: Jul 13, 2026

battery pack control module, telematic box module, brake system control module, driver and passenger door latch module, ADAS camera module. I was driving on the freeway and all of a sudden, I lost all power (limp mode), a turtle light came on the dash then alot of other lights came on. Then as I'm trying to get off the freeway, I am on my brakes and it sounds like I was throttling and the power wa... Read more

Incident date: Jul 24, 2026

No incident occurred. This is to report a safety issue related to the activation of the rear view camera while driving forward. There are times when a vehicle (automobile/motorcycle) may be following closely, and the rear view mirrors are inadequate to see the following vehicle clearly. If the rear view camera is activated, the image projected by the camera is obscurred by a message stating "Full ... Read more

Incident date: Jul 27, 2026

Car cutoff. Started back up to get off interstate. Saw smoke under hood and got it. Within 5 min sparks under the frame and then 10-15 min later flames

Fire

Incident date: Jun 12, 2026

The contact owns a 2019 Honda CR-V. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) at 10,000 in 2021. The contact stated that the vehicle stalled while driving out of a car wash. There were no warning lights illuminated. The vehicle was towed to the local dealer and was restarted. The vehicle was diagnosed and determined that the bat... Read more

Incident date: Jun 30, 2026

Weber road auto service replaced the engine using county PRC and out-of-pocket funds, and the newly installed used engine has an active engine oil cooler leak, creating an immediate vehicle fire and sudden engine stalling hazard. Also there’s a leak at the ac compressor, condenser and coupler valves. This was discovered by Buckeye Auto Service. No repairs have been made as first shop keeps brush... Read more

Incident date: Jun 30, 2026

I am submitting this complaint to request that NHTSA investigate a potential safety defect involving the engine coolant temperature monitoring system, thermostat/engine coolant temperature sensor system, and its relationship to reduced steering assist in 2019 GMC Acadia vehicles. My 2019 GMC Acadia, currently at approximately 61,500 miles, has experienced the following symptoms: • The engine t... Read more

Incident date: Jun 30, 2026

Incident date: Jul 27, 2026

The Lebra protection cover negates the safety features on Durangos with front radar. The radar protects the vehicle for collision avoidance, auto speed reduction, lane departure, and other safety features. There is a cutout in the LeBra cover which should permit the radar to function correctly but it does not. My vehicle displays a red light and beeps constantly with the cover installed. Without t... Read more

Incident date: Jul 13, 2026

My 2022 Jeep Cherokee Trailhawk is experiencing an active failure related to open Safety Recall 40D (NHTSA ID 26V290). The dashboard is displaying a persistent "Service 4WD" warning light, and the vehicle's four-wheel-drive system has completely disabled itself. The vehicle is currently trapped operating exclusively in front-wheel drive.The local dealership has inspected the vehicle but states th... Read more

Incident date: Jul 28, 2026

We rented a vehicle consisting of the identified Toyota Tacoma with an installed cab-over camper (Travel Lite 550U-XS, VIN: [XXX]). While driving this rental vehicle on a two-lane highway with our family, including two young children (ages [XXX] and [XXX]), a fire ignited in the vehicle's built-in propane/gas stove system. We were not alerted to the fire by any onboard safety equipment, though th... Read more

Fire

Incident date: Jul 28, 2026

The Front Passenger Safety Restraint System failed prematurely on my 2019 Tesla Model 3 at only 23,105 miles, triggering the alert 'Alerts - Seats - Front passenger safety restraint system issue/Service is required' and disabling passenger airbag functionality. Upon inspection, Tesla Service quoted $1,285.13 out-of-pocket to repair the system. While the root failure involves a $12 occupant occupan... Read more

Incident date: Jul 28, 2026

Incident date: Mar 11, 2026

CATASTROPHIC FAILURE TIMELINE (13 DAYS) XXX: Delivery taken at 105,439 miles.XXX: My boyfriend noticed a cloud of smoke from exhaust as I pressed the accelerator pedal to leave the parking lot. I didn't notice because it was almost dark outside when leaving. He didn't notice again so he didn't stop me and told me when we got home. XXX (Day 12): Check Engine Light (CEL) on. Dipstick found dry. 2 q... Read more

Incident date: Jul 28, 2026

On June 25, 2026 my 2025 Honda Pilot Elite (47,503 miles) upon ignition had every warning light in the system illuminate sequentially without any prior incident. I had never experienced any indication of malfunction, including warning lights or messages. The Emissions System Problem light remained illuminated on the dashboard and, after review of the Owner's Manual instructions to avoid heavy ac... Read more

Incident date: Jul 5, 2026

I am submitting this complaint regarding my 2024 Jeep Wrangler due to serious and unresolved safety defects that render the vehicle unsafe for operation and present an immediate risk to public safety. One of the active safety recalls involves a condition in which the vehicle may suddenly lose power while driving. I have personally experienced this dangerous failure on three separate occasions whi... Read more

Incident date: Jul 5, 2026

The contact owns a 2018 Ram 2500. The contact stated that the ABS, traction control, and cruise control were inoperable. The contact stated that the lights were flashing on the instrument panel. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted and confirmed that parts were not yet available for the recall repair. The ... Read more

Incident date: Jul 5, 2026

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving approximately 30 - 60 MPH, the transmission failed to shift properly, and the vehicle hesitated while depressing the accelerator pedal. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the valve body needed to be replaced. The vehicle was not repaire... Read more

Incident date: Jul 24, 2026

automatic start-stop system causing actual engine stalls instead of a smooth restart is commonly triggered by failing auxiliary/main batteries, a dirty throttle body, or faulty charging sensors It has stalled on highway in stand still traffic. Issues with getting it to go. Have to turn off the car and restart. Has occurred 3 times - downtown of a major city in traffic, on a busy highway and at an... Read more

Incident date: Jul 24, 2026

Incident date: Jul 27, 2026

Water is leaking from the microphone housing directly above the driver’s seat during normal operation. The water drips onto the driver’s head and into the roof‑mounted electronic components. This creates a safety hazard due to potential electrical shorting, distraction while driving, and possible malfunction of overhead electronics. The vehicle has only 63,000 miles, and I purchased the e... Read more

Incident date: Jul 1, 2026

The contact owns a 2022 Kia Carnival. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V908000 (Latches/Locks/Linkages, Structure); however, the failure persisted. The contact stated that the rear passenger’s side power sliding door failed to latch securely. The contact used force while pushing the rear passenger’s side sliding door from the outside to... Read more

Incident date: Jul 25, 2026

My transmission is said to be failing. I plan to get it looked at again this week. Safety of me and my two children are at risk when driving. The car shakes and could lose control. An independent I tried reporting it to my insurance but they told me to go to a mechanic and they won’t do anything to help me. There are no warning signals or lights or anything. It just started shaking and it... Read more

Incident date: Jun 23, 2026

The forward collision light has been on but has not been affecting driving. Since I saw that here I figured it was worth mentioning. I have mentioned this to the dealership that is handling the current recalls as well. The more pressing issue is the steering. It happened once before where I was backing up and the steering wheel became difficult to rotate and violently jerking back against the dir... Read more

Incident date: Jul 25, 2026

On May 16, 2026, I was driving approximately 65 mph northbound on the Glenn Highway near Anchorage, Alaska, in my 2025 Subaru Outback Wilderness. Traffic was light, and there were no vehicles within approximately 150 yards of my vehicle. Without warning, my wife and I heard a loud bang followed immediately by the sound of rattling glass. The factory-installed moonroof suddenly shattered while the ... Read more

Incident date: Apr 24, 2026

While driving my 2026 Ford Explorer on the highway, the panoramic roof glass made an abnormally loud noise and completely shattered without any impact from an object or other vehicle. No other cars were nearby. The protective shade remained in place and no glass entered the cabin. This appears to be a spontaneous failure of the tempered glass. I have already located a nearly identical NHTSA compla... Read more

Incident date: Apr 24, 2026

This is for Jeep's brand new Hurricane 4 engine. The buyer has no option to chose the reliable 3.6L 6 cylinder in the 2026 Summit model. Theis 4 cylinders throttle response lag, from a stop or slow speed, is EXTREMELY dangerous! When trying to move into traffic from a street or driveway the Jeep just rolls slowly as if it was in Neutral; there is no acceleration. I can floor the accelerator pedal... Read more

Incident date: Apr 24, 2026

I am reporting what I believe may be a safety defect involving my 2023 Honda Hybrid. I owned the vehicle for less than three years and kept up with all recommended maintenance. During my ownership, I repeatedly experienced sudden tire pressure warnings and rapid drops in tire pressure. Because I was concerned, I took my vehicle to a Honda dealership approximately four to five weekends in a row to ... Read more

Crash

Incident date: Jul 25, 2026

225/65/r17 Side wall blew out on me tire pressure system did not let me know . I had to sweave to miss oncoming traffic

Crash

Incident date: Jul 25, 2026

225/65/r17 Side wall blew out on me tire pressure system did not let me know . I had to sweave to miss oncoming traffic

Crash

Incident date: Jul 25, 2026

On Saturday June 18th, I was in a 4 car pile up accident. My kia soul was totaled, and the airbag did not deploy. Following the event, I am seeking medical attention for follow up. Research on the cause for failure to deploy has shown me there was a recall on these car for air bag issues. Please advise if there is a claim to file regarding this recall and accident.

Incident date: Oct 2, 2025

My 2023 Kia Niro Hybrid EX has experienced multiple warning messages and unresolved concerns after previous repairs. After the first recall repair, I began receiving intermittent warning messages while driving. The messages appeared briefly and disappeared before I could safely document them. After a second repair, the transmission was replaced. Shortly afterward, the vehicle displayed an overheat... Read more

Incident date: Jul 24, 2026

The high voltage battery will no longer charge neither from being plugged in to the charger on the wall nor from the buikt in system onboard the car. There are warning lights saying the inverter coolant is low but the reservoir is at the proper level. I suspect the coolant for the Hybrid charging inverter is bad and crystalizes causing blockages in the inverter coolant system. My car refuses to... Read more

Incident date: Jul 8, 2026

Purchased: ford explorer police vin:[XXX] From: Advanced auto recycling, 1375 west alameda avenue , denver Co 80223 . No bill of sale provided, only Nebraska title , odometer on dash shows (155.320) but title shows (174.388) miles . Suspected odometer fraud , A few days later, the person who sold it to me confirmed that the fraud had indeed taken place , title fraud , unlicensed sale . Day purcha... Read more

Incident date: Jul 8, 2026

I have a 2019 Chevy high country that went into engine failure when going down the freeway to work. The engine light came on flashing and the engine was stuttering. I had it taken into the local Dealership where they first replaced catalytic converter. 3 months later I had engine failure again going down the freeway. I had them drop a whole new engine into it. I understand there is an investigatio... Read more

Incident date: Nov 12, 2025

This is for a recurring front passenger safety restraint system defect on a 2021 Tesla Model Y, VIN [XXX]. The defect has now resulted in at least six service visits or invoices involving the same front passenger restraint / occupancy system concern, and Tesla has now charged $1,582.18 for another repair involving the front passenger seat cushion trim and seat back trim even though prior repairs d... Read more

Incident date: May 28, 2026

I was approaching an exit on 7/23/2026, and all of a sudden my engine light begans flashing very fast! Once I get to the red light at the exit, the engine light stops flashing and the car begins to shake profusely...... When the light turns green, I get on the accelerator and the shaking gets harder and the engine light begins to flash again.

Incident date: May 30, 2026

The TCU/TCM has been going in and out of control. Sometimes it will work then others it will shut off. Speedometer won’t work, power steering won’t work, cruise control won’t work, etc. and when you do the transmission reset for it, it won’t work at all.

Incident date: Jul 20, 2026

On [XXX] I bought an RV from Camping World in CO. At the time of purchase, I was not informed that any of the tires installed on the vehicle were retread tires, nor was I told that a retread tire size 245/70R19.5 had been installed on the front steering axle of a passenger vehicle. On [XXX], while traveling from Arizona back to Colorado, the front passenger-side tire suffered a catastrophic failur... Read more

Incident date: Jul 23, 2026

On June 7, 2026, I was driving westbound on I-290 in the leftmost lane in a 2024 Tesla Model Y. I recall FSD (Supervised) was engaged and making a lane change into the left lane. Instead of settling in the lane, the vehicle continued left and struck the divider/median. I braked. The vehicle then bounced back and moved right toward a large truck and collided. I did not receive a takeover warning be... Read more

Crash 1 injured

Incident date: Jul 22, 2026

The wiper will be on and if I turn it on high it will just be low or medium

Incident date: Jul 7, 2026

Vehicle has had a fire recall for over one year with no remedy or fix available.

Incident date: Apr 16, 2024

Nothing has happened yet, but I dont want to wreck or die waiting for them to create a fix. It has been a year since they issued the recall & they have built year after year of new ones, so either they are continuing to build Broncos with crappy fuel pumps,nor they have better ones that they aren't giving to us that have had the Bronco for years already.

Incident date: Apr 16, 2024

I am writing to report an urgent safety concern regarding my 2018 Acura MDX Tech SH-AWD. Upon starting the vehicle, all primary AcuraWatch driver-assist systems suffered a total failure. The center display continuously cycles through four warnings: Collision Mitigation System Problem Adaptive Cruise Control Problem Lane Keeping Assist Problem Road Departure Mitigation System Problem In additio... Read more

Incident date: Apr 16, 2024

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog