Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 615 complaints for NEWMAR
Incident date: Jul 15, 2019
DIGITAL DASH DOES NOT DIM SUFFICIENTLY AT NIGHT. THE DASH IS SO BRIGHT THAT THE REFLECTED LIGHT FROM THE DASH BOUNCES OFF THE DRIVER AND BACK ON THE WINDSHIELD WHICH CAUSES A GLARE THAT MAKES IT DIFFICULT TO SEE THROUGH THE WINDSHIELD. I HAVE PLACED A DARK FILM OVER THE DISPLAY FOR NIGHT DRIVING AFTER A CLOSE CALL AT A INTERSECTION IN ARIZONA. STOPPED AT A FOUR WAY STOP WITH TWO LANES IN ALL DIREC... Read more
Crash
NEWMAR
DUTCH STAR
(2019) — EXTERIOR LIGHTING
Apr 18, 2020
Incident date: Dec 8, 2018
THE INSTRUMENT LIGHT PANEL (OPTIVIEW) DOES NOT DIM ENOUGH AND IS TOO BRIGHT AT NIGHT MAKING IT VERY DIFFICULT TO SEE OUTSIDE THE VEHICLE WHEN DRIVING AT NIGHT. ON A DARK RAINY NIGHT THE GLARE FROM THE INSTRUMENT PANEL MAKES FOR DANGEROUS DRIVING CONDITIONS. MY COMPLAINT TO NEWMAR IN APRIL 2019 WAS DEFERRED TO FREIGHTLINER. NOVEMBER OF 2019 FREIGHTLINER SENT TWO TECHNICIANS TO MY HOME WHO SPENT ... Read more
NEWMAR
DUTCH STAR
(2019) — ELECTRICAL SYSTEM
Apr 18, 2020
Incident date: Dec 8, 2018
THE INSTRUMENT LIGHT PANEL (OPTIVIEW) DOES NOT DIM ENOUGH AND IS TOO BRIGHT AT NIGHT MAKING IT VERY DIFFICULT TO SEE OUTSIDE THE VEHICLE WHEN DRIVING AT NIGHT. ON A DARK RAINY NIGHT THE GLARE FROM THE INSTRUMENT PANEL MAKES FOR DANGEROUS DRIVING CONDITIONS. MY COMPLAINT TO NEWMAR IN APRIL 2019 WAS DEFERRED TO FREIGHTLINER. NOVEMBER OF 2019 FREIGHTLINER SENT TWO TECHNICIANS TO MY HOME WHO SPENT ... Read more
NEWMAR
DUTCH STAR
(2019) — UNKNOWN OR OTHER
Feb 26, 2020
Incident date: Jan 25, 2020
LOCKED ENTRY DOOR POPS OPEN WHILE DRIVING. IT HAPPENS ON SMOOTH ROADS, DOESN'T HAVE TO BE A BUMPY ROAD. RV IS AT KNOXVILLE DEALER NOW AND THEY SAY THERE'S NOTHING WRONG WITH DOOR. THIS HAS HAPPENED NUMEROUS TIMES; WE TIE THE DOOR SHUT NOW.
Incident date: Nov 18, 2018
WHILE DRIVING ON I-5 DOING APPROXIMATELY 55 MPH THE FRONT PRIVACY SHADE UNRAVELLED AND COMPLETELY BLOCKED THE DRIVERS FORWARD VISIBILITY. I PULLED OFF TO THE SIDE OF THE INTERSTATE ROLLED UP THE SHADE AND DUCT TAPED IT TO THE FRONT TV. ONCE I HAD MY WINTER DESTINATION I CONTACTED NEWMAR AND I WAS TOLD THERE HAD BEEN A RECALL FOR THIS SPECIFIC PROBLEM. LATER THAT SAME DAY THE SAME NEWMAR REP CAL... Read more
NEWMAR
DUTCH STAR
(1999) — ENGINE
Jul 19, 2019
Incident date: Oct 9, 2015
WHILE ON A DOWNGRADE WITH THE ENGINE BRAKE ENGAGED AND IN 4TH GEAR, AT ABOUT 1900 RPM, THE SIDE MOUNTED FAN EXPLODED SENDING PLASTIC AND METAL PARTS OUT THE REAR OF THE MOTORHOME SHOWERING THE VEHICLE BEING TOWED AND ANOTHER VEHICLE FOLLOWING BEHIND. UPON INSPECTION THE FAN, WHICH IS DRIVEN BY A HYDRAULIC PUMP, WAS SUPPOSED TO BE ATTACHED BY TWO BOLTS TO A CROSS BAR BETWEEN THE RADIATOR AND THE EN... Read more
NEWMAR
DUTCH STAR
(2019) — EXTERIOR LIGHTING
May 11, 2019
Incident date: Apr 15, 2019
THE FREIGHTLINER OPTIVIEW INSTRUMENT PANEL ON THIS VEHICLE IS BLINDING WHEN DRIVING AT NIGHT AND WILL NOT DIM DOWN TO A SATISFACTORY LEVEL TO SEE OUT. EVEN WHEN ADJUSTING THE DIM SWITCH ALL THE WAY TO THE LOWEST SETTING, THE GLARE IS SUCH YOU ARE UNABLE TO SEE OUT TO DRIVE SAFELY. LIGHT COMING OFF DASH IS BLINDING YOU! THE ONLY WAY YOU ARE ABLE TO DRIVE THIS VEHICLE AT NIGHT IS COVER THE INSTRU... Read more
Incident date: Mar 15, 2019
SAFETY ISSUE WITH 3-STEP ELECTRIC STEPS ON 2018 NEWMAR BAY STAR MOTORHOMES; STEPS ARE ONLY INCHES OFF THE GROUND WHEN EXTENDED AND WILL NOT STOP EXTENDING IF THEY COME DOWN ON TOP OF A FOOT, PET OR OTHER OBJECT. CONSUMER STATED THE STEP WHEN OPEN WAS ONLY 2 INCHES OFF THE GROUND AS YOU CAN SEE IN THE ATTACHED PHOTO, AND THAT IS WHY THE STEP WAS PARTIALLY DAMAGED WHEN IT OPENED WHILE WE WERE DRIVI... Read more
Incident date: Nov 30, 2018
THE DIGITAL DASH, EVEN AT THE DIMMEST SETTING, IS SO BRIGHT IT IMPAIRS NIGHT VISION AND MAKES NIGHT DRIVING DANGEROUS. A FREIGHTLINER REPRESENTATIVE I SPOKE TO SAID THAT THIS IS A COMMON COMPLAINT AND MOST DRIVERS JUST PUT A RAG OVER IT AT NIGHT.
Incident date: Dec 2, 2018
THE FREIGHTLINER CHASSIS IN MY MOTORHOME INCLUDES A DIGITAL INSTRUMENT PANEL. AT NIGHT THE INSTRUMENT PANEL WILL NOT DIM ENOUGH, CAUSING GLARE AND MAKING IT DIFFICULT TO SEE OUT OF THE WINDSHIELD. I BELIVE THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED.
Incident date: Aug 3, 2018
THE FREIGHTLINER DIGITAL DASH IS TOO BRIGHT FOR NIGHT TIME DRIVING. THERE IS NO WAY TO TURN DOWN THE BRIGHTNESS OF THE DISPLAY ENOUGH TO SAFELY DRIVE AT NIGHT. THE BRIGHTNESS OF THE DISPLAY RUINS NIGHT VISION. IT CAN BE ADJUSTED, BUT NOT NEARLY DIM ENOUGH TO MAKE IT USABLE AT NIGHT.
NEWMAR
DUTCH STAR
(2019) — EXTERIOR LIGHTING
Dec 3, 2018
Incident date: Oct 4, 2018
THE DIGITAL DASH IN MY MOTORHOME IS TOO BRIGHT AT NIGHT. IT IS IMPOSSIBLE TO DIM THE PANEL SUFFICIENTLY TO REDUCE GLARE AND REFLECTION FROM THE DASHBOARD ONTO THE WINDSHIELD AND SIDE WINDOWS. THIS IS A SUBSTANTIAL SAFETY HAZARD AS IT PREVENTS BEING ABLE TO SEE ADEQUATELY OUTSIDE THE RV AT DUSK AND AT NIGHT. THIS AFFECTS LANE CHANGES, THE ABILITY TO SEE THE MIRRORS WHILE BACKING AND OTHER OPERATION... Read more
NEWMAR
DUTCH STAR
(2019) — EXTERIOR LIGHTING
Dec 3, 2018
Incident date: Nov 16, 2018
THE DIGITAL DASH IS TOO BRIGHT FOR NIGHT TIME DRIVING. THE SCREEN HAS THE ABILITY TO BE LOWERED, BUT EVEN AT ITS LOWEST SETTING, IT IS FAR TOO BRIGHT. IT CAUSES LOSS OF NIGHT VISION, AND THE INABILITY TO SAFELY DRIVE. THE ONLY CORRECTION THAT CAN BE MADE IS TO COVER THE SCREEN, LOSING ALL ABILITY TO SEE IMPORTANT GAUGES.*DT*JB
Incident date: Oct 28, 2018
MY COACH HAS NO THROTTLE REPOSE AFTER ENGINE BRAKE ENGAGES ? SO WHAT HAPPENS IS WHEN YOU SLOW DOWN ENGINE BRAKE WORKS FINE BUT WHEN YOU HIT THE THROTTLE TO GO THERE IS NO POWER JUST RPM GOES UP ? THE ONLY WAY TO GET POWER IS TURN OFF ENGINE BRAKE ON THE DASH THEN IT GOES FINE. . THIS DOES NOT HAPPEN EVERY TIME
Incident date: Aug 31, 2018
I WAS BACKING MY COACH AND TRAILER UP WHEN I HEARD A LOUD POP. I STOPPED TO INSPECT OVERHEAD BECAUSE I THOUGHT I HIT A LIMB. FINDING NO DAMAGE I GOT BACK IN AND WHEN I TURNED THE WHEEL IT FREESPUN AND I HAD NO STEERING. I LOOKED UNDERNEATH TO SEE THE DRAG LINK DANGLING FROM THE STEERING BOX AND DISCOVERED A BROKEN CASTING. THE CASTING THAT BROKE IS CALLED THE BELL CRANK. IN MY CASE IT WAS THE FRON... Read more
Incident date: Aug 31, 2018
I WAS BACKING MY COACH AND TRAILER UP WHEN I HEARD A LOUD POP. I STOPPED TO INSPECT OVERHEAD BECAUSE I THOUGHT I HIT A LIMB. FINDING NO DAMAGE I GOT BACK IN AND WHEN I TURNED THE WHEEL IT FREESPUN AND I HAD NO STEERING. I LOOKED UNDERNEATH TO SEE THE DRAG LINK DANGLING FROM THE STEERING BOX AND DISCOVERED A BROKEN CASTING. THE CASTING THAT BROKE IS CALLED THE BELL CRANK. IN MY CASE IT WAS THE FRON... Read more
NEWMAR
DUTCH STAR
(2015) — VISIBILITY/WIPER
Sep 25, 2018
Incident date: Sep 25, 2018
THE VEHICLE WAS DRIVING DOWN THE ROAD. THE DRIVER SIDE WINDSHIELD WIPER WHEN ENGAGED AT LOW MEDIUM OR HIGH SPEED BUT IN THE CASE IT FAILED AT LOW SPEED. THE WIPER ON DRIVER SIDE GOES OFF WINDSHIELD TO SIDE MIRROR AND FAILS. *DT CONSUMER STATED PRODUCT MALFUNCTIONED DRIVING DOWN THE INTERSTATE. UPDATED 10/9/18*JB
NEWMAR
DUTCH STAR
(2018) — VISIBILITY/WIPER
Sep 8, 2018
Incident date: Sep 8, 2018
THE DRIVER'S WINDSHEILD WIPER DOES NOT CONTACT THE GLASS EXCEPT AT THE VERY TOP FOR THE LAST 30% OF THE STROKE LEAVEING THE PORTION DIRECTLY IN FRONT OF THE DRIVER WITHOUT THE NEEDED VIEW. NEWMAR REPLACED THE WIPER BLADE, BUT STILL HAVE THE PROBLEM.
NEWMAR
DUTCH STAR
(2017) — FUEL/PROPULSION SYSTEM
Jul 14, 2018
Incident date: Jul 11, 2018
DISCOVERED A FUEL LINE ROUTING THAT WAS RUBBING AGAINST THE LOWER PART OF THE ENGINE DURING AN INSPECTION AND SERVICE. I TIED IT BACK TO KEEP IT FROM RUBBING ALL THE WAY THROUGH THE FUEL LINE. THIS IS ON A FREIGHTLINER CHASSIS
NEWMAR
AMERICAN STAR
(2003) — ENGINE
Apr 25, 2018
Incident date: Apr 16, 2018
TL* THE CONTACT OWNS A 2003 NEWMAR AMERICAN STAR RECREATIONAL VEHICLE. WHILE DRIVING 65 MPH, THE ENGINE STARTED TO OVERHEAT. THE ABS WARNING INDICATOR ILLUMINATED AFTER THE FAILURE. THE CONTACT CALLED THE NEWMAR MANUFACTURER AND WAS ADVISED TO HAVE THE VEHICLE INSPECTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS R... Read more
NEWMAR
AMERICAN STAR
(2003) — SERVICE BRAKES
Apr 25, 2018
Incident date: Apr 16, 2018
TL* THE CONTACT OWNS A 2003 NEWMAR AMERICAN STAR RECREATIONAL VEHICLE. WHILE DRIVING 65 MPH, THE ENGINE STARTED TO OVERHEAT. THE ABS WARNING INDICATOR ILLUMINATED AFTER THE FAILURE. THE CONTACT CALLED THE NEWMAR MANUFACTURER AND WAS ADVISED TO HAVE THE VEHICLE INSPECTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS R... Read more
NEWMAR
DUTCH STAR
(2015) — UNKNOWN OR OTHER
Apr 11, 2018
Incident date: Apr 11, 2018
WHEN I ENTER MY VIN, YOUR SITE SAYS THAT "ONE OR MORE PARAMETERS ARE INVALID". I'VE USED THE SITE BEFORE, AND THE VIN IS VALID. WHEN I PUT IN THE VIN, IT SAYS 17/17 AT THE END (INDICATING THAT ALL 17 CHARACTERS WERE ENTERED).
Incident date: Mar 25, 2018
WHILE PLUGGED INTO 50AMP SHORE POWER, AT SAM'S TOWN CASINO RV PARK NEAR ROBINSONVILLE, MS, I NOTICED AN ODOR THAT SMELLED LIKE BURNT ELECTRICAL WIRE. I DISCOVERED MY IOTA ITS-50R HAD OVERHEATED CAUSING THE WIRES AND CONNECTIONS TO DEGRADE AND OVERHEAT. I HAVE PICTURES, BUT AM UNABLE TO UPLOAD THEM AT THIS TIME.
Incident date: Apr 30, 2017
THIS IS A CLASS A MOTORHOME ON A FREIGHTLINER CHASSIS. WHEN RUNNING AT NIGHT WITH THE HEADLIGHTS ON THE ENTIRE DASH LIGHTS FLICKER AND GO OUT COMPLETELY LEAVING A DARK DASH WITH NO INSTRUMENTATION INCLUDING SPEEDOMETER. AFTER TALKING WITH NEWMAR CORP. THEY SAY IT IS A KNOWN SOFTWARE PROBLEM AND IS FREIGHTLINER'S RESPONSIBILITY. NOTHING HAS BEEN DONE AND IT IS GOING ON A YEAR. WHEN THE LIGHTS GO OU... Read more
Incident date: Apr 30, 2017
THIS IS A CLASS A MOTORHOME ON A FREIGHTLINER CHASSIS. WHEN RUNNING AT NIGHT WITH THE HEADLIGHTS ON THE ENTIRE DASH LIGHTS FLICKER AND GO OUT COMPLETELY LEAVING A DARK DASH WITH NO INSTRUMENTATION INCLUDING SPEEDOMETER. AFTER TALKING WITH NEWMAR CORP. THEY SAY IT IS A KNOWN SOFTWARE PROBLEM AND IS FREIGHTLINER'S RESPONSIBILITY. NOTHING HAS BEEN DONE AND IT IS GOING ON A YEAR. WHEN THE LIGHTS GO OU... Read more
Incident date: Aug 10, 2017
THIS 2014 CLASS A DIESEL PUSHER RV HAS GIVEN PROBLEMS FROM DAY ONE. (PURCHASED USED). THE RV HAS BEEN TAKEN TO REPAIR SHOPS ON MORE THAN ONE OCCASION. THE ELECTRIC DAY AND NIGHT SHADE DO NOT WORK PROPERLY AND ARE HELD UP WITH CLOTHES PINS. THE REFRIGERATOR DOES NOT WORK PROPERLY DOESN'T GET COLD ENOUGH. THE ELECTRIC OASIS WATER HEATER AND HEAT FOR THE RIG DOES NOT WORK AT ALL. THE STOVE DOES NOT W... Read more
Incident date: Aug 10, 2017
THIS 2014 CLASS A DIESEL PUSHER RV HAS GIVEN PROBLEMS FROM DAY ONE. (PURCHASED USED). THE RV HAS BEEN TAKEN TO REPAIR SHOPS ON MORE THAN ONE OCCASION. THE ELECTRIC DAY AND NIGHT SHADE DO NOT WORK PROPERLY AND ARE HELD UP WITH CLOTHES PINS. THE REFRIGERATOR DOES NOT WORK PROPERLY DOESN'T GET COLD ENOUGH. THE ELECTRIC OASIS WATER HEATER AND HEAT FOR THE RIG DOES NOT WORK AT ALL. THE STOVE DOES NOT W... Read more
Incident date: Aug 11, 2017
THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH A SEVERE STAGGER ON TAKE OFF FROM A DEAD STOP. THE PROBLEM OCCURS FAIRLY INFREQUENTLY, BUT WHEN IT DOES OCCUR IT CAN PREVENT THE VEHICLE FROM ACCELERATING FOR UP TO A BLOCK IN DISTANCE. DURING THIS TIME THE VEHICLE ACTS AS THOUGH IT IS GOING TO DIE AND WILL ONLY TRAVEL 2 - 5 MILES PER HOUR. EVENTUALLY, IT WILL RESUME ACCELERATION AND DRIVE NORMALLY. ... Read more
Incident date: Aug 11, 2017
THE VEHICLE HAS AN INTERMITTENT PROBLEM WITH A SEVERE STAGGER ON TAKE OFF FROM A DEAD STOP. THE PROBLEM OCCURS FAIRLY INFREQUENTLY, BUT WHEN IT DOES OCCUR IT CAN PREVENT THE VEHICLE FROM ACCELERATING FOR UP TO A BLOCK IN DISTANCE. DURING THIS TIME THE VEHICLE ACTS AS THOUGH IT IS GOING TO DIE AND WILL ONLY TRAVEL 2 - 5 MILES PER HOUR. EVENTUALLY, IT WILL RESUME ACCELERATION AND DRIVE NORMALLY. ... Read more
NEWMAR
MOUNTAIN AIRE
(2007) — ENGINE
Jul 27, 2017
Incident date: Jul 25, 2017
EXHAUST PIPE COMPLETELY SHEERED OFF AT TURBO, BLOWING THE HOT FLUE GASES BACK TOWARDS THE BEDROOM AND ENGINE ELECTRONICS. AMASSED THAT NOTHING STARTED ON FIRE, PROBLEM FOUND WHEN COACH WENT IN FOR ITS ANNUAL INSPECTION AND OIL CHANGE
NEWMAR
LONDON AIRE
(2017) — UNKNOWN OR OTHER
Jul 17, 2017
Incident date: May 8, 2017
THIS MODEL IS BUILT ON A FREIGHTLINER PASSIVE STEER CHASSIS. FREIGHTLINER (FCCC) HAS HAD A PROBLEM WITH THEIR PRODUCTION MOUNTING THE TAG AXLE OFF CENTER WITH POOR ALIGNMENT FOR THE TAG AND/OR STEER AXLES. THIS PROBLEM WAS KNOWN BY FCCC SINCE ITS EARLY PRODUCTION(4/1/2015). A REPORT BY FCCC ENGINEER, ERIC PANCEROFF, WAS PUBLISHED ON NEWMAR CORPS WARRANTY SITE. I HAD WRITTEN A LETTER TO FCCC ... Read more
NEWMAR
KOUNTRY STAR
(2003) — SERVICE BRAKES
Jul 6, 2017
Incident date: Jul 6, 2017
CALIPERS ON FRONT AND REAR WHEELS HAVE LOCKED UP AFTER SITTING OVER WINTER. BRAKES OVER HEATED WHEN VEHICLE WAS DRIVEN SHORT DISTANCE IN CITY. WILL NEED SERVICE AT MY LOCATION AS I WILL NOT BE ABLE TO TAKE THE VEHICLE TO A SERVICE CENTER
NEWMAR
DUTCH STAR
(2002) — WHEELS
Jun 21, 2017
Incident date: Jun 14, 2017
DRIVING NORTH ON I-15 IN BAKER, CA, AT JUST UNDER 60 MPH WHEN THE PASSENGER FRONT TIRE BLEW OUT CAUSING THE MOTOR HOME TO LEAVE THE PAVEMENT TO THE RIGHT. WE STOPPED SAFELY. WE HAVE A TPMS THAT WAS WORKING PROPERLY ON ALL TIRES. NO ALARM WARNING SOUNDED. HAD FILLED TIRE TO 115 PSI THE MORNING BEFORE AND TPMS REFLECTED THAT PRESSURE. I HAD CHECKED ALL TIRES FOR TEMPERATURE ABOUT 45 MILES PRIOR TO T... Read more
NEWMAR
MOUNTAIN AIRE
(2004) — UNKNOWN OR OTHER
May 3, 2017
Incident date: Apr 30, 2017
IN THE SPRING OF 2016, WE HAD TAKEN A TRIP FROM HOME TO LAKE WRIGHT-PATMAN ABOUT 80 MILES AWAY. UPON ARRIVING AT OUR CAMPING SPACE, WE NOTICED THE TOP OF THE WINDSHIELDS WERE BULGING OUT FROM THE ROOF. WE COVERED THE ROOF AND TOP OF THE WINDSHIELDS WITH A TARP TO PREVENT RAIN FROM COMING INTO THE BUS. WE CONTACTED NEWMAR'S CUSTOMER SUPPORT VIA EMAIL AND TELEPHONE TO DETERMINE WHAT COULD BE DONE... Read more
NEWMAR
MOUNTAIN AIRE
(2003) — UNKNOWN OR OTHER
Mar 6, 2017
Incident date: Feb 12, 2017
NORCOLD 1200 RECALL, BACK OF REFRIDGE CAUGHT FIRE WHILE ON GAS SETTING IN DRIVEWAY AT MY HOME AFTER A RETURN TRIP TO FLA.
Fire
NEWMAR
DUTCH STAR
(2016) — UNKNOWN OR OTHER
Nov 30, 2016
Incident date: Nov 9, 2016
I HAVE A 2016 NEWMAR DUTCH STAR MOTOR HOME MODEL 4018. IT'S A 40 FT LONG DIESEL PUSHER ON A FREIGHTLINER CHASSIS WITH TOYAL WEIGHT OF 39600 LBS. THE PROBLEM IS POTENTIAL OVERLOADING OF THE FRONT TIRES DUE TO WEIGHT. THE MOTOR HOME WAS JUST WEIGHED AT THE NEWMAR CORP. FACTORY AND THE WEIGHT ON THE FRONT LEFT TIRE WITHOUT PASSENGERS WAS 7355 LBS. THE FRONT TIRES ON THIS VEHICLE ARE MICHELIN 305... Read more
NEWMAR
VENTANA LE
(2016) — UNKNOWN OR OTHER
Oct 13, 2016
Incident date: Oct 3, 2016
I HAD BEEN DRIVING THE MOTORHOME FOR ABOUT 2 HOURS, SINCE I STARTED TRAVELING THAT DAY. I WAS TRAVELING AT APPROXIMATELY 60 MPH STRAIGHT DOWN THE HIGHWAY, WHEN ALL OF THE SUDDEN THE ENGINE TURNED OFF ON ITS OWN, THEN IN ABOUT 1 TO 2 SECONDS THE DASH SYSTEM ICON LIGHTS CAME BACK ON AS IF THE ENGINE HAD JUST BEEN STARTED. THE DASH SYSTEM ICON LIGHTS THEN WENT OFF AND THE ENGINE WAS RUNNING AGAIN.
NEWMAR
MOUNTAIN AIRE
(1998) — STEERING
Aug 22, 2016
Incident date: Aug 22, 2016
CHECKED YOUR WEB SITE FOR RECALL ON MY MOTORHOME THERE IS A RECALL ON STEERING GEAR BRACKET' I CALLED NEWMAR WAS FIRST TOLD TO TAKE MOTORHOME TO MID TN IN NASHVILLE. CALLED THEM TODAY TO SCHEDULE APPOINTMENT THEY TOLD ME NEWMAR HAD NOT CONTACTED THEM AND THERE WAS NO RECALL CALLED NEWMAR BACK THEY SAID THERE WAS NO RECALL. I ASKED WHY I WAS TOLD LAST WEEK THEIR WAS! IS THEIR A RECALL OR NOT? I FEE... Read more
NEWMAR
KOUNTRY AIRE
(1994) — ELECTRICAL SYSTEM
Jul 7, 2016
Incident date: Jul 4, 2016
TL* THE CONTACT OWNED A 1994 NEWMAR KOUNTRY AIRE. WHILE THE VEHICLE WAS IN MOTION, SMOKE EMITTED INTO THE INTERIOR OF THE VEHICLE WITHOUT WARNING. THE CONTACT FURTHER INSPECTED THE VEHICLE AND NOTICED THAT A FIRE WAS ERUPTING NEAR THE FRONT OF THE VEHICLE. THE CONTACT ATTEMPTED TO EXTINGUISH THE FLAMES, BUT THEY WERE TOO INTENSE. THE POLICE AND THE FIRE DEPARTMENT ARRIVED AND A FIRE INSPECTOR WAS ... Read more
Fire
NEWMAR
KOUNTRY AIRE
(1994) — VEHICLE SPEED CONTROL
Jul 7, 2016
Incident date: Jul 4, 2016
TL* THE CONTACT OWNED A 1994 NEWMAR KOUNTRY AIRE. WHILE THE VEHICLE WAS IN MOTION, SMOKE EMITTED INTO THE INTERIOR OF THE VEHICLE WITHOUT WARNING. THE CONTACT FURTHER INSPECTED THE VEHICLE AND NOTICED THAT A FIRE WAS ERUPTING NEAR THE FRONT OF THE VEHICLE. THE CONTACT ATTEMPTED TO EXTINGUISH THE FLAMES, BUT THEY WERE TOO INTENSE. THE POLICE AND THE FIRE DEPARTMENT ARRIVED AND A FIRE INSPECTOR WAS ... Read more
Fire
Incident date: Jun 11, 2016
DRIVER SIDE BELL CRANK BALL JOINT POPPED OFF WHICH CAUSED LOSS OF STEERING. THIS OCCURRED WHEN BACKING VEHICLE. SLOW SPEED LESS THEN 5 MPH. CHASSIS IS MANUFACTURED BY SPARTAN MOTORS. SERVICE BULLETIN TO INSPECT THIS PART HAD BEEN ISSUED RSB13-250-005B. SUPPOSEDLY VEHICLE HAD BEEN INSPECTED PRIOR TO MY OWNERSHIP.
NEWMAR
MOUNTAIN AIRE
(2005) — STEERING
Apr 27, 2016
Incident date: Jan 4, 2016
TL* THE CONTACT OWNS A 2005 NEWMAR MOUNTAIN AIRE. THE CONTACT RECEIVED NOTIFICATION OF NUMBER: 15V829000 (STEERING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PART... Read more
NEWMAR
LONDON AIRE
(2016) — EXTERIOR LIGHTING
Apr 22, 2016
Incident date: Apr 22, 2016
WHEN USING ENGINE JAKE BRAKE THE REAR BRAKE LIGHTS ARE ACTIVATED. GOING DOWN A LONG GRADE THE VEHICLES BEHIND ME SEE MY BRAKE LIGHTS ON PERHAPS FOR SEVERAL MILES. IF I NEED TO USE MY CHASSIS BRAKES TO SLOW FOR SOMETHING IN FRONT OF ME THERE IS NO SIGNAL GIVEN TO THE FOLLOWING VEHICLES. TWICE I HAVE EXPERIENCED A NEAR REAR END COLLISION FROM A SEMI BEHIND ME WHO DID NOT RECEIVE A SIGNAL THAT I WAS... Read more
NEWMAR
KOUNTRY AIRE
(1998) — UNKNOWN OR OTHER
Apr 13, 2016
Incident date: May 5, 2015
RECALL # 15E013..MANUFACTURER WILL NOT COMPLY TO FIX FAULT IN QUAD STEPS FOR RECREATIONAL VEHICLE ACCORDING TO DISTRIBUTOR AND DEALER WHO CONTACTED ME THE CUSTOMER. I TRIED A CALL TO H.S.M.(HICKORY SPRINGS MFG.) ..NO REPLY..6 MONTHS
NEWMAR
MOUNTAIN AIRE
(2002) — SERVICE BRAKES
Mar 15, 2016
Incident date: Mar 8, 2016
TL* THE CONTACT OWNED A 2002 NEWMAR MOUNTAIN AIRE. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE VEHICLE FLIPPED TO THE SIDE AND ROLLED INTO AN EMBANKMENT. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW YARD. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE A... Read more
Crash
NEWMAR
CANYON STAR
(2016) — SERVICE BRAKES
Mar 1, 2016
Incident date: Oct 7, 2015
SHORTLY AFTER PURCHASING A 2016 NEWMAR CANYON STAR MOTORHOME, WE EXPERIENCED THE EMERGENCY BRAKE AND HYDROBOOST LIGHTS COMING ON. THIS WOULD RANDOMLY OCCUR WHETHER WE DROVE IT 30 FEET OR 30 MILES. THE OWNER'S MANUAL SAID TO TAKE IT IMMEDIATELY TO A FORD SERVICE CENTER, WHICH WE DID. THIS HAS BEEN AN ON-GOING PROBLEM SINCE WE PURCHASED THE VEHICLE IN OCTOBER, 2015. WE ONLY HAVE 1600 MILES ON SAI... Read more
Incident date: Jan 19, 2016
ON 1/19/16, RV ONE SUPERSTORES INC. (D/B/A TAMPA RV) SOLD AND DELIVERED A NEW VEHICLE THAT WAS SUBJECT TO A 'STOP SALES' ORDERS ISSUED BY THE VEHICLE MANUFACTURERS, WITHOUT FIRST CORRECTING THE DEFECTS IN THE VEHICLE. TAMPA RV VIOLATED 49 USC 30120(I)(2).
NEWMAR
DUTCH STAR
(2015) — ELECTRICAL SYSTEM
Feb 1, 2016
Incident date: Jan 25, 2016
TL* THE CONTACT OWNS A 2015 NEWMAR DUTCH STAR. THE CONTACT STATED THAT THERE WAS A BURNING ODOR IN THE RESTROOM OF THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT SCREWS HAD COME LOOSE IN THE FUSE PANEL; ALLOWING THE ELECTRICAL WIRING TO COME INTO CONTACT WITH ONE ANOTHER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWAR... Read more
Fire
Incident date: Dec 6, 2015
THIS FALL AS IN PAST FALLS I PLACED MY MOTOR COACH IN WINTER STORAGE. AT THAT TIME I TURNED OFF THE ENGINE BATTERIES AS WELL AS THE HOUSE BATTERIES. APPROXIMATELY FOUR WEEKS LATER DEC 6TH 2015 I WAS CALLED BY AN OBSERVER THAT MY LEFT SUPER SLIDE WAS EXTENDING AND RETRACTING ALL BY ITSELF. WHEN I ARRIVED AT THE COACH IT WAS OVERWHELMING TO SEE THAT THE SLIDE EVEN THOUGH THERE NO POWER BEING SUPPL... Read more
NEWMAR
LONDON AIRE
(2000) — SERVICE BRAKES
Oct 7, 2015
Incident date: Sep 24, 2015
THE WEIGHT RATING FOR THE FRONT AXEL IS NO MORE THAN 13,700 POUNDS. THIS IS TOO LOW. THE AXEL CARRIES MORE WEIGHT THAN THIS WITH OCCUPANTS AND VIRTUALLY NO CARGO ON BOARD. IN FACT, THE PORT FRONT TIRE CARRIES MORE WEIGHT THAN IT IS RATED FOR WITH OCCUPANTS AND A LIGHT LOAD OF CARGO. THIS IS AN UNSAFE SITUATION OF WHICH NEWMAR IS AWARE. IT CAN (AND MAYBE HAS) RESULT IN A CATASTROPHIC SITUAT... Read more