Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 620 complaints for NEWMAR
NEWMAR
DUTCH STAR
(2017) - ENGINE
May 9, 2021
Incident date: Nov 20, 2020
RV WENT INTO 5MPH DERATE DUE TO DEF HEADER MALFUNCTION. I WAS VERY LUCKY TO BE IN AN RV PARK, HOWEVER THERE IS NO WAY TO REPLACE THE DEF HEADER WITHOUT RAISING THE RV (DUE TO THE LOCATION OF THE TANK), SO IT COULDN'T BE REPLACED THERE. I HAD AN APPOINTMENT TO REPLACE THE DEF HEADER AT FREIGHTLINER OF HOUSTON, DUE TO THE WARNING LIGHTS. HOWEVER WHEN I STARTED TO DRIVE THERE FOR THE APPOINTMENT... Read more
NEWMAR
LONDON AIRE
(2019) - WHEELS
May 8, 2021
Incident date: Apr 6, 2021
SIDEWALL SEPARATION FAILURE FOUND DURING A SAFETY CHECK
Incident date: Mar 28, 2021
NEW NEWMAR BAY STAR 2021 ON A 2020 FORD F53 CHASSIS. ON OUR FIRST TRIP WE NOTICED BRAKE NOISES. WE TOOK IT TO A FORD SERVICE CENTER AND THEY REPORTED BOTH FRONT BRAKE PADS WERE CRACKED AND THE ROTORS DAMAGED. THIS IS A BRAND NEW RV!
Incident date: Apr 23, 2021
NEW 2021 NEWMAR BAY STAR, WHICH HAS A 2020 FORD F53 CHASSIS. WHILE DRIVING ON THE FREEWAY THE SERVICE ADVANCETRAC WARNING APPEARED ON DASH ALONG WITH AMBER WARNING LIGHT. THIS DISABLES TRACTION CONTROL SYSTEM INCLUDING CRUISE CONTROL, HILL ASSIST AND MAYBE ABS. PROBLEM HAS YET TO BE DIAGNOSED/RESOLVED.
Incident date: Apr 23, 2021
NEW 2021 NEWMAR BAY STAR, WHICH HAS A 2020 FORD F53 CHASSIS. WHILE DRIVING ON THE FREEWAY THE SERVICE ADVANCETRAC WARNING APPEARED ON DASH ALONG WITH AMBER WARNING LIGHT. THIS DISABLES TRACTION CONTROL SYSTEM INCLUDING CRUISE CONTROL, HILL ASSIST AND MAYBE ABS. PROBLEM HAS YET TO BE DIAGNOSED/RESOLVED.
NEWMAR
CANYON STAR
(2017) - VISIBILITY/WIPER
May 4, 2021
Incident date: May 3, 2021
ON MAY 3, 2021 WHILE DRIVING I-71 S IN OHIO DURING A HEAVY RAIN STORM, I EXPERIENCED A CATASTROPHIC FAILURE OF THE WINDSHIELD WIPER SYSTEM. I WAS TRAVELLING APPROX. 55 MPH. EITHER THE WIPER ARM (WHERE IT'S ATTACHED TO THE MOTOR) FAILED AND CAUSED THE BRACKET HOLDING THE MOTOR TO FAIL, OR THE BRACKET FAILED AND CAUSED THE WIPER ARMS TO FAIL. BOTH WIPERS, DRIVER'S AND PASSENGER SIDE FELL DOWN AWAY... Read more
NEWMAR
MOUNTAIN AIRE DP
(2007) - VISIBILITY/WIPER
Apr 24, 2021
Incident date: Mar 28, 2020
WINDSHIELD WIPER STRIPS OUT AND HAS DONE SO MORE THAN ONCE, OF COURSE THIS HAPPENED WHILE IN HEAVY TRAFFIC WITH HEAVY RAIN ON THE DRIVERS SIDE. I WAS ABLE TO EVENTUALLY SAFELY PULL TO THE SIDE OF THE ROADWAY AND REATTACH IT STAY TOGETHER UNTIL I GO TO NEXT TOWN. BUT YOU HERE OF THIS HAPPENING TO FAR TO MANY N MOTORHOME OWNERS AND IT IS VERY DANGEROUS.
NEWMAR
MOUNTAIN AIRE
(2014) - VISIBILITY/WIPER
Apr 18, 2021
Incident date: May 21, 2018
WHILE DRIVING DURING A RAIN STORM, ON I90 IN ILLINOIS, WITH A STRONG CROSS WIND THE DRIVER'S WIPER WAS BLOWN TO THE LEFT SIDE OF THE WINDSHIELD AND BECAME STUCK LEAVING ME WITH VERY LIMITED VISIBILITY. ONCE THIS HAPPENS THE WIPER ARM MUST BE REPLACED. THIS HAS OCCURRED TWO MORE TIMES.
Incident date: Mar 8, 2021
THE FRAMELESS RV WINDOWS ARE COMING LOOSE AND IN DANGER OF FALLING OFF WHILE DRIVING DOWN THE HIGHWAY. THERE IS A PROBLEM WITH THE GLASS ADHESIVE THAT HOLD THE INNER PANE TO THE OUTER PANE, IT IS FAILING AND CAUSING THIS PROBLEM. NUMEROUS OTHER RV OWNERS WITH THESE WINDOWS ARE HAVING THE SAME PROBLEM.
Incident date: Mar 8, 2021
THE FRAMELESS RV WINDOWS ARE COMING LOOSE AND IN DANGER OF FALLING OFF WHILE DRIVING DOWN THE HIGHWAY. THERE IS A PROBLEM WITH THE GLASS ADHESIVE THAT HOLD THE INNER PANE TO THE OUTER PANE, IT IS FAILING AND CAUSING THIS PROBLEM. NUMEROUS OTHER RV OWNERS WITH THESE WINDOWS ARE HAVING THE SAME PROBLEM.
NEWMAR
DUTCH STAR
(2018) - STRUCTURE:BODY
Mar 6, 2021
Incident date: Jan 20, 2021
THE FRAMELESS WINDOWS, USUALLY THE VENT PORTION HAS SEPARATED FROM THE DUAL PANES. THE SEALS COME APART CAUSING THE OUTER PANE TO BE ABLE TO SEPARATE FROM THE INNER PANE. THIS COULD SEPARATE WHILE DRIVING DOWN THE ROAD. I HAVE BEEN FORTUNATE SO FAR AS I HAVE NOTICED THE PROBLEM BEFORE DRIVING. THIS HAS HAPPENED 5 TIMES TO DATE ON SEVERAL WINDOWS. THE VEHICLE WAS STATIONARY WHEN I NOTICED ALL SEPAR... Read more
NEWMAR
DUTCH STAR
(2020) - ELECTRICAL SYSTEM:INTERIOR LAMPS/BULBS
Jan 8, 2021
Incident date: Jan 1, 2021
I WAS UNABLE TO DIM THE DASH CLUSTER LIGHTS BELOW 100% BRIGHTNESS USING THE MANUFACTURER SUPPLIED DIMMING CONTROLS. I ATTEMPTED ADJUSTMENTS WHILE DRIVING AT NIGHT ON A FREEWAY WITH THE HEADLIGHTS ON, WHILE PARKED IN A REST AREA WITH THE ENGINE RUNNING AND HEADLIGHTS ON AND OFF, AND WITH THE IGNITION ON ACCESSORY WITHOUT THE ENGINE RUNNING. THIS CREATES DANGEROUS BRIGHT GLARE TO THE DRIVERS EYES MA... Read more
NEWMAR
DUTCH STAR
(2020) - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Jan 8, 2021
Incident date: Jan 1, 2021
I WAS UNABLE TO DIM THE DASH CLUSTER LIGHTS BELOW 100% BRIGHTNESS USING THE MANUFACTURER SUPPLIED DIMMING CONTROLS. I ATTEMPTED ADJUSTMENTS WHILE DRIVING AT NIGHT ON A FREEWAY WITH THE HEADLIGHTS ON, WHILE PARKED IN A REST AREA WITH THE ENGINE RUNNING AND HEADLIGHTS ON AND OFF, AND WITH THE IGNITION ON ACCESSORY WITHOUT THE ENGINE RUNNING. THIS CREATES DANGEROUS BRIGHT GLARE TO THE DRIVERS EYES MA... Read more
NEWMAR
DUTCH STAR
(2018) - ENGINE
Jan 6, 2021
Incident date: Jul 21, 2020
CHECK ENGINE LIGHT CAME ON, CONTACTED CUMMINS WITH CODE. I WAS TOLD THE DEF HEAD NEEDED TO BE REPLACED. MOTORHOME HAD 5211 MILES. MADE AN APPOINTMENT AND HAD HEAD REPLACED
Incident date: Dec 25, 2020
THE SCR/DPF/DEF EMISSIONS CONTROL SYSTEM IS FAULTY AND RESULTS IN THE VEHICLE BECOMING UNDERIVABLE AT UNPREDICTABLE INSTANCES WHEN NO ACTUAL FAULT OR DEFICIENCY EXISTS. THIS MAY RESULT IN THE DRIVER BECOMING STRANDED IN AREA WITH NO CELL PHONE SIGNAL AND DURING TIMES OF HARSH WEATHER. IT MAY ALSO LEAVE MOTORISTS STRANDED IN UNSAFE LOCATIONS WITH INSUFFICIENT ROOM TO PARK SAFELY AND NO CAPABILITY T... Read more
Incident date: Aug 8, 2020
I OWN A 2018 NEWMAR KING AIRE MOTOR HOME. I HAD A GEN 5 DIESEL EXHAUST FLUID (DEF) SENSOR FAIL AT 10,000 MILES. I WAS ONE OF THE LUCKY ONES IN THAT WHEN THE DASH LIT UP WITH WARNINGS I WAS ABLE TO DRIVE IT HOME BEFORE IT WENT INTO DERATE. I WAS LESS THAN 200 MILES AWAY AT THE TIME. THERE ARE MANY LINKS ON WWW.IRV2.COM ABOUT THIS ISSUE WITH MANY OTHER MOTOR HOME OWNERS. SOME VERY SCARY PUTTING... Read more
NEWMAR
MOUNTAIN AIRE
(2015) - ENGINE
Dec 21, 2020
Incident date: Jan 19, 2020
I PURCHASED THE UNIT WITH 25,000 MILES. THE DEF SYSTEM FAILED ENROUTE TO THE DEALER I PURCHASED IT FROM AND FAILED AGAIN AFTER APPROXIMATELY 3,000 MILES AFTER REPAIR. THE ENTIRE DEF HEADER WAS REPLACED. THIS IS AN EXTREMELY DANGEROUS SITUATION WHEN THE VEHICLE GOES IN TO DERATE. MY MOTORHOME IS 53,000 LBS AND 45'. ADD A TOW VEHICLE AND IT IS VERY DANGEROUS WHEN THIS HAPPENS. I WAS HEADING TO... Read more
NEWMAR
DUTCH STAR
(2017) - UNKNOWN OR OTHER
Dec 21, 2020
Incident date: Nov 25, 2020
I OWN A 2017 NEWMAR DUTCH STAR MOTOR HOME ON A FREIGHTLINER CHASSIS. THE DIESEL EXHAUST FLUID (DEF) SENSOR (DEF HEAD) HAS FAILED TWICE. THE FIRST FAILED AT 14,795 MILES AND WAS REPLACED ON 9/24/18. THAT HEAD LASTED ANOTHER 15,000 MILES AND FAILED AT 31,218 AND WAS REPLACED ON 11/25/2020. EACH HEAD LASTED ABOUT 15,000 MILES OR 2 YEARS. THE PART IS MADE BY SHAW DEVELOPMENT WHICH HAS NOT ANSW... Read more
NEWMAR
MOUNTAIN AIRE
(2019) - FORWARD COLLISION AVOIDANCE: WARNINGS
Dec 11, 2020
Incident date: Jun 12, 2019
THE ON-GUARD SYSTEM WILL ACTIVATE ON GHOSTS AND FREQUENTLY DOES NOT RELEASE WHEN THE VEHICLE IS IN-MOTION. IT CAN BE ACTIVATED BY GUARD RAILS ALONG HIGHWAY, BRIDGE BUTTRESSES, CONCRETE BARRIERS, VEHICLES THAT ARE PULLED OFF THE ROAD. ONCE ACTIVATED THE SYSTEM MAY KEEP APPLYING THE BRAKES UNTIL YOU HAVE ALMOST COME TO A COMPLETE STOP. TWICE WHEN RUNNING ON A INTERSTATE, I HAVE HAD TO PULL OFF ON... Read more
NEWMAR
MOUNTAIN AIRE
(2019) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Dec 11, 2020
Incident date: Jun 12, 2019
THE ON-GUARD SYSTEM WILL ACTIVATE ON GHOSTS AND FREQUENTLY DOES NOT RELEASE WHEN THE VEHICLE IS IN-MOTION. IT CAN BE ACTIVATED BY GUARD RAILS ALONG HIGHWAY, BRIDGE BUTTRESSES, CONCRETE BARRIERS, VEHICLES THAT ARE PULLED OFF THE ROAD. ONCE ACTIVATED THE SYSTEM MAY KEEP APPLYING THE BRAKES UNTIL YOU HAVE ALMOST COME TO A COMPLETE STOP. TWICE WHEN RUNNING ON A INTERSTATE, I HAVE HAD TO PULL OFF ON... Read more
NEWMAR
MOUNTAIN AIRE
(2019) - FORWARD COLLISION AVOIDANCE: WARNINGS
Dec 11, 2020
Incident date: Apr 19, 2019
THE INSTRUMENT PANEL BRIGHTNESS CANNOT BE ADJUSTED, CAUSING GLARE WHEN DRIVING AT NIGHT IRRESPECTIVE OF WHETHER IT IS IN-MOTION OR STATIONARY. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 101, "CONTROL AND DISPLAYS." THE ONLY WAY I CAN DRIVE AT NIGHT IS TO COVER THE GLASS DISPLAY SO THAT I DO NOT GET THE GLARE REFLECTING FROM THE SID... Read more
NEWMAR
MOUNTAIN AIRE
(2019) - UNKNOWN OR OTHER
Dec 11, 2020
Incident date: Apr 19, 2019
THE INSTRUMENT PANEL BRIGHTNESS CANNOT BE ADJUSTED, CAUSING GLARE WHEN DRIVING AT NIGHT IRRESPECTIVE OF WHETHER IT IS IN-MOTION OR STATIONARY. AS SUCH, THESE VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER 101, "CONTROL AND DISPLAYS." THE ONLY WAY I CAN DRIVE AT NIGHT IS TO COVER THE GLASS DISPLAY SO THAT I DO NOT GET THE GLARE REFLECTING FROM THE SID... Read more
NEWMAR
LONDON AIRE
(2017) - UNKNOWN OR OTHER
Oct 27, 2020
Incident date: May 28, 2020
PASSIVE STEER TAG AXLE UPPER RIGHT HAND FASTENER FAILURE. PLEASE SEE ATTACHED NHTSA
NEWMAR
LONDON AIRE
(2017) - SUSPENSION
Oct 27, 2020
Incident date: May 28, 2020
PASSIVE STEER TAG AXLE UPPER RIGHT HAND FASTENER FAILURE. PLEASE SEE ATTACHED NHTSA
NEWMAR
KOUNTRY STAR
(2006) - STEERING
Oct 25, 2020
Incident date: Jul 12, 2020
AFTER FEELING AND LEAVING FLYJ THE STEERING LOCKED UP IN A SLIGHT TURN. AFTER SOME EFFORT I MANAGED TO UNLOCK AND MAINTAIN DIRECTION. I EXPERIENCED THE SAME THING A FEW MORE TIMES AS I WAS ONLY 10 MIN FROM HOME. AFTER I INVESTIGATED AND FOUND THE UPPER TAPERED BEARING IN THE 90DEGREE GEAR BOX HAD FAILED DUE TO LACK OF LUBRICATIN. UPON DISASSEMBLE I FOUND THERE HAD BEEN MOISTURE IN THE UPPER BEARIN... Read more
NEWMAR
DUTCH STAR
(2019) - ENGINE
Oct 5, 2020
Incident date: Jul 4, 2020
WHILE DRIVING MOTORHOME GOT FLASHING CHECK ENGINE LIGHT AND DEF WARNING MESSAGE. STOPPED VEHICLE AND CALLED SPARTAN (THE CHASSIS MANUFACTURE) WAS TOLD TO NOT DRIVE VEHICLE AS THE DEF HEAD HAD FAILED AND A REPLACEMENT WAS NEEDED. SCHEDULED REPLACEMENT WORK. VEHICLE HAD 3,000 MILES ON IT WHEN THIS HAPPENED. I WAS TOLD THAT THE VEHICLE WOULD BE LIMITED TO 5MPH IS I ATTEMPT TO DRIVE IT FURTHER.
NEWMAR
DUTCH STAR
(2019) - EXTERIOR LIGHTING
Sep 15, 2020
Incident date: Aug 30, 2018
MY VEHICLE IS BUILD ON A FREIGHTLINER CHASSIS AND HAS AN OPTIVIEW DIGITAL DASH. WHEN DRIVING AT NIGHT THE DASH DISPLAY LIGHTS CANNOT BE DIMMED.
NEWMAR
DUTCH STAR
(2018) - ENGINE
Sep 11, 2020
Incident date: Sep 8, 2020
DEF SYSTEM FOR DIESEL ENGINE STARTED TO FAIL CAUSING REDUCTION IN PERFORMANCE OF MOTOR HOME. IF I HAD NOT BEEN ABLE TO GET DIRECTLY TO A FREIGHTLINER SERVICE CENTER, I WOULD HAVE ENDED UP ON THE INTERSTATE ABLE TO GO ONLY FIVE MILES PER HOUR AND NEEDING TO BE TOWED. THIS IS AN ON GOING KNOWN PROBLEM WITH THESE ENGINES MANUFACTURED BY CUMMINS. THIS PARTICULAR PART IS FAILING ON A REGULAR BASIS ACRO... Read more
NEWMAR
DUTCH STAR
(2019) - ENGINE
Sep 10, 2020
Incident date: Aug 31, 2020
WHILE DRIVING, THE CHECK ENGINE LIGHT CAME ON. MOMENTS LATER, ANOTHER CHECK ENGINE LIGHT CAME ON AND THE DEF GAUGE WENT FROM F TO E AND TURNED RED WITH AN ALARM. WE WERE ABOUT 5 MILES FROM OUR DESTINATION. I CALLED NEWMAR WHO PUT SPARTAN ON THE PHONE. IT WAS THE DEF SENSOR. I WAS ASKED TO DRIVE ONE HOUR AWAY ON A TWO LANE ROAD TO A DEALER. I REFUSED. WE EXTENDED OUR STAY BY ONE WEEK UNTIL T... Read more
NEWMAR
DUTCH STAR
(2017) - ENGINE
Sep 10, 2020
Incident date: Oct 3, 2019
WE HAVE HAD TWO DIESEL EXHAUST FLUID (DEF) HEAD FAILURES THAT HAVE REQUIRED REPLACEMENT OF THE DEF HEAD UNIT. THE FIRST SITUATION RESULTED IN A DERATING OF THE ENGINE, LIMITING OUR SPEED TO 4 OR 5 MPH WHILE ON THE INTERSTATE. THE VEHICLE HAD TO BE TOWED 200 MILES TO A SERVICE CENTER, THEN IT TOOK A WEEK TO OBTAIN REPLACEMENT PARTS. THE SECOND SITUATION HAPPENED WITHIN 5 MILES OF A SERVICE CENTE... Read more
Incident date: Aug 31, 2020
ON TWO OCCASIONS, THE FOOT FELL OFF MY EQUALIZER LEVELING JACK. I'M NOT SURE WHEN IT HAPPENED, BUT IF IT HAPPENED ON THE FREEWAY, THE FOOT COULD DAMAGE MY MOTORHOME, MY TOW CAR, OR HIT A CAR FOLLOWING BEHIND ME, ALL OF WHICH COULD CAUSE AN ACCIDENT. I WORK AT A MOTORHOME DEALERSHIP AND WE OFTEN FIND MOTORHOMES OF THIS BRAND MISSING A FOOT OFF THEIR LEVELING JACK. THIS SEEMS TO BE A REOCCURRING PRO... Read more
NEWMAR
CANYON STAR
(2013) - STRUCTURE:BODY
Aug 25, 2020
Incident date: Sep 1, 2019
TL* THE CONTACT OWNS A 2013 NEWMAR CANYON STAR 3920 WITH A 2013 FORD F53 CHASSIS. THE CONTACT STATED THAT THE RV WAS AT STAND STILL ON THE OUTSIDE OF A PARKING LOT, WHEN OPENING THE REAR DOOR, IT DETACHED COMPLETELY AND FELL ON THE CONTACT. THE CONTACT DID NOT SUSTAINED ANY INJURIES OR SEEK MEDICAL ATTENTION. THE RV WAS TAKEN TO LOCAL DEALER WILKINS RV OF BATH LOCATED AT 7520 NY-415, BATH, NY 1481... Read more
NEWMAR
LONDON AIRE
(2017) - EXTERIOR LIGHTING
Aug 13, 2020
Incident date: Oct 25, 2017
IN EARLY 2017 I NOTICED PROBLEMS WITH THE TAIL LIGHTS FAILING. THE SAFETY RECALL 18V582 WAS APPLIED IN 2019. HOWEVER, THE PROBLEM PERSISTS. ATTACHED DOCUMENTS PROVIDES THE DETAILS. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE NOTIFIED BUT, WERE UNABLE TO DETERMINE HOW TO REPAIR THE VEHICLE. THE CONSUMER STATED THE FAILURE HAS PERSISTED FOR OVER 4 YEARS.
NEWMAR
LONDON AIRE
(2017) - UNKNOWN OR OTHER
Aug 13, 2020
Incident date: Oct 25, 2017
IN EARLY 2017 I NOTICED PROBLEMS WITH THE TAIL LIGHTS FAILING. THE SAFETY RECALL 18V582 WAS APPLIED IN 2019. HOWEVER, THE PROBLEM PERSISTS. ATTACHED DOCUMENTS PROVIDES THE DETAILS. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE NOTIFIED BUT, WERE UNABLE TO DETERMINE HOW TO REPAIR THE VEHICLE. THE CONSUMER STATED THE FAILURE HAS PERSISTED FOR OVER 4 YEARS.
NEWMAR
LONDON AIRE
(2017) - ELECTRICAL SYSTEM
Aug 13, 2020
Incident date: Oct 25, 2017
IN EARLY 2017 I NOTICED PROBLEMS WITH THE TAIL LIGHTS FAILING. THE SAFETY RECALL 18V582 WAS APPLIED IN 2019. HOWEVER, THE PROBLEM PERSISTS. ATTACHED DOCUMENTS PROVIDES THE DETAILS. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE NOTIFIED BUT, WERE UNABLE TO DETERMINE HOW TO REPAIR THE VEHICLE. THE CONSUMER STATED THE FAILURE HAS PERSISTED FOR OVER 4 YEARS.
Incident date: Aug 8, 2020
FOR THE 3RD OR 4TH TIME, WHILE DRIVING ON A STRAIGHT STRETCH ON THE INTERSTATE AT APPROXIMATELY 70 MPH WITH CRUISE CONTROL ENABLED, CLEAR SKIES, NO RAIN, THE COLLISION DETECTION SYSTEM CAME ON FOR A SECOND OR TWO, WITHOUT ANYTHING IN FRONT OF THE VEHICLE. THE SYSTEM SLAMMED ON THE BRAKES HARD ENOUGH TO THROW US FORWARD INTO OUR SEATBELTS, SEEMED TO LOCK TIRES, AND DISENGAGED CRUISE. IF THE CARS B... Read more
Incident date: Jun 23, 2020
THE FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM STARTS SHOWING FALSE READING ABOUT 10 TO 15 MINUTES AFTER THE MOTORHOME IS TURNED ON AND IN MOTION. AFTER TRAVELING FOR ABOUT TWO HOURS ON A HIGHWAY ALL EIGHT TIRES WILL SHOW FALSE READINGS.
Incident date: Jun 10, 2020
WHILE USING THE FACTORY INSTALLED TPMS ON MY NEW AIRE WITH A SPARTAN CHASSIS, THE TIRE PRESSURES SOMETIMES HAS AN EXCESS READING UP TO 170 DEGREES WHILE DRIVING AND INCREASES WHEN STOPPED. I CAN REST MY HAND ON THE TIRES WITHOUT ANY TROUBLE SO I'M SURE IT IS NOT AS HOT AS IT STATES AND I CHECK THE PRESSURES WITH A GAUGE DAILY BEFORE DRIVING, ALL PRESSURES ARE CORRECT. SOMETIMES AFTER SEVERAL HOUR... Read more
NEWMAR
MOUNTAIN AIRE
(2019) - SERVICE BRAKES
Jul 17, 2020
Incident date: Jun 4, 2020
ON JUNE 4TH AT 11:16 AM, TRAVELING WEST BOUND ON I-40 AT 70 MPH MY BRAKES WERE SLAMMED ON MOMENTARILY AND ABILITY TO ACCELERATE WAS CANCELLED FOR A FEW SECONDS. THERE WAS NOTHING IN FRONT OF ME EXCEPT FOR THE OVER PASS FOR PETRIFIED FOREST NP. BIG RIG TRUCKER WAS JUST BEGINNING TO CHANGE LANES AND PASS ME WHEN THIS HAPPENED. TRUCKER WAS CHALLENGED IN HIS EFFORTS TO AVOID REAR ENDING ME AND HE WA... Read more
NEWMAR
DUTCH STAR
(2020) - UNKNOWN OR OTHER
Jul 10, 2020
Incident date: Dec 11, 2019
FACTORY INSTALLED TIRE PRESSURE MONITORING SYSTEM GIVES FALSE PRESSURE AND TEMPERATURE READINGS WHILE DRIVING. THIS IS A SAFETY CONCERN WHILE DRIVING.*DT*JB
Incident date: May 21, 2020
THE TPMS SYSTEM INCORRECTLY REPORTS TIRE TEMPERATURES FALSELY AND DOES NOT REPORT AIR PRESSURE. TEMPERATURES IN EXCESS OF 400 DEGREES F ARE COMMONLY REPORTED. THIS IS A WIDELY KNOW ISSUE WITHIN NEWMAR AND THEIR DEALER NETWORKS FOR RV'S BUILT ON THE FREIGHTLINER CHASSIS.*DT CONSUMER STATED MANUFACTURER HAS NO IDEA WHEN IT WOULD BE REPAIRED.*JB*DT*DT*JB*JB
Incident date: Feb 12, 2020
TL* THE CONTACT OWNS A 2020 NEWMAR VENTANA RV. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE EXTERIOR WINDOW PANE SEPARATED FROM THE INTERIOR WINDOW PANE. THE FAILURE HAD RECURRED ON ALL SEVEN WINDOWS OF THE VEHICLE. ADDITIONALLY, WHILE DRIVING THE EXTERIOR BATHROOM WINDOW BECAME UNSECURED TO THE VEHICLE. THE CONTACT STATED THAT SINCE DELIVERY OF THE RV, SEVERAL WINDOWS WERE REPLACED. ... Read more
Incident date: Feb 12, 2020
TL* THE CONTACT OWNS A 2020 NEWMAR VENTANA RV. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER'S SIDE EXTERIOR WINDOW PANE SEPARATED FROM THE INTERIOR WINDOW PANE. THE FAILURE HAD RECURRED ON ALL SEVEN WINDOWS OF THE VEHICLE. ADDITIONALLY, WHILE DRIVING THE EXTERIOR BATHROOM WINDOW BECAME UNSECURED TO THE VEHICLE. THE CONTACT STATED THAT SINCE DELIVERY OF THE RV, SEVERAL WINDOWS WERE REPLACED. ... Read more
Incident date: Oct 23, 2019
DASH LIGHTING BRIGHTNESS CANNOT BE DIMMED SUFFICIENTLY TO PREVENT A HAZARDOUS CONDITION WHEN DRIVING AT NIGHT.
NEWMAR
MOUNTAIN AIRE
(1996) - SERVICE BRAKES
Jun 28, 2020
Incident date: Jun 12, 2020
VEHICLE WAS PARKED WITH PARKING BRAKE ON IN MY DRIVEWAY FOR 3 DAYS . PARKING BRAKES FAILED AN THE MOTORHOME ROLLED OFF MY DRIVEWAY AND INTO THE YARD HITTING ONE OF MY OTHER VEHICLES. AFTER CONTACTING NEWMAR AND FREIGHTLINER I WAS INFORMED THAT A PRESSURE SWITCH HAD FAILED AND CAUSED THE BRAKES TO RELEASE. WHAT IF THIS HAD HAPPENED AT A GAS STATION WITH MY FAMILY IN IT. THE LIGHTS IN THE DASHBOAR... Read more
Crash
NEWMAR
DUTCH STAR
(2019) - STRUCTURE
Jun 15, 2020
Incident date: Jul 22, 2019
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUG... Read more
NEWMAR
DUTCH STAR
(2019) - UNKNOWN OR OTHER
Jun 15, 2020
Incident date: Jul 22, 2019
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUG... Read more
NEWMAR
DUTCH STAR
(2019) - VISIBILITY
Jun 15, 2020
Incident date: Jul 22, 2019
WE EXPERIENCED A WINDOW FLY OFF OUR COACH WHILE DRIVING ON INTERSTATE 40 NEAR WEATHERFORD OK. IT NARROWLY MISSED A SUV BEHIND OUR COACH. WE HAVE HAD TWO OTHER WINDOWS THAT THE OUTER PANE HAS SEPARATED FROM THE INNER PANE. THE HALF BATH WINDOW AND WINDOW ABOVE DRIVERS SIDE WINDOW. IN COMMUNICATING WITH OTHER OWNERS, THERE ARE SEVERAL PEOPLE WHO HAVE EXPERIENCED THE SAME THING. MANY OTHERS HAVE CAUG... Read more
NEWMAR
DUTCH AIRE DP
(2009) - EXTERIOR LIGHTING
May 12, 2020
Incident date: May 1, 2020
THE DASH LIGHTING WILL NOT DIM AND BECAUSE OF THE EXCESS BRIGHTNESS, NIGHT DRIVING IS EXTREMELY DANGEROUS IF NOT IMPOSSIBLE. THE PROBLEM EXISTS ALL THE TIME. *TR
NEWMAR
DUTCH AIRE DP
(2009) - INTERIOR LIGHTING
May 12, 2020
Incident date: May 1, 2020
THE DASH LIGHTING WILL NOT DIM AND BECAUSE OF THE EXCESS BRIGHTNESS, NIGHT DRIVING IS EXTREMELY DANGEROUS IF NOT IMPOSSIBLE. THE PROBLEM EXISTS ALL THE TIME. *TR