Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 620 complaints for NEWMAR

Incident date: Aug 9, 2004

DT THE CONTACT OWNS A 2004 NEWMAR SCOTTSDALE. THE MOTOR HOME IS ON A WORKHORSE CHASSIS, AND THE INSTRUMENT PANEL IS SUPPLIED WITH A WORKHORSE CHASSIS , UNDER THE SPEEDOMETER THERE IS A LED DISPLAY PANEL WHICH IT TELLS THE CONTACT WHAT GEAR HE IN AS WELL AS OTHER DATA. THE PROBLEM WITH THIS DISPLAY IS THAT IT IS VERY DIM, MAKING IT DIFFICULT TO SEE WHAT GEAR THE VEHICLE IS IN AS WELL AS THE O... Read more

Incident date: Aug 25, 2005

THERE WAS NO FAILURE AT THIS POINT HOWEVER THE AUXILIARY GAS TANK ON THE NEWMAR CORP. RV WHICH IS FOR THE GENERATOR IS NOT DOT COMPLIANT. THEY HAVE BEEN TOLD OF THIS BUT SAID THAT IT DOES NOT NEED TO BE. IS THIS THE CASE? *JB

Incident date: Apr 1, 2004

DT: CONSUMER RECEIVED A RECALL FOR THE FRONT TIRES. BEFORE RECEIVING THE RECALL CONSUMER ROTATED THE TIRES ,TAKING THE TWO FRONT TIRES OFF AND PUTTING THEM ON THE BACK INNER REAR OF THE VEHICLE. THE RECALL LETTER STATED THAT DEALER WOULD ONLY REPLACE THE TWO FRONT TIRES AND THEY DID. BUT THOSE WERE NOT THE ORIGINAL FRONT TIRES, AND BECAUSE THEY HAD BEEN ROTATED AND PUT T ON THE BACK, DEAL... Read more

Incident date: Jul 7, 2005

WHEN CHANGING MY OIL IN THE MOTOR HOME , I WAS LOOKING AT THE COMPONETS OF THE UNDERCARRIAGE AND WAS SHOCKED TO SEE THAT THE RIGHT SIDE MOTOR MOUNT WAS MISSING ONE BOLT COMPLETELY AND THE OTHER ONE WAS JUST HANGING BY A FEW THREADS. MY FAMILY AND I HAD JUST RETURNED FROM A TRIP TO PENNSLYVANIA , IF THE ENGINE HAD FALLEN WHILE WE WERE ON THE ROAD IT COULD HAVE CAUSED A WRECK. I CONTACTED THE... Read more

Incident date: Jun 27, 2005

I HAVE HAD FOUR SEPARATE BLOW-OUTS ON GOODYEAR WRANGLER HT TIRES. M & S LT 235/86R16. LOAD RANGE E. ALL BLOW-OUTS HAVE BEEN ON HIGHWAY DRIVING. THESE TIRES ARE USED ON MY FIFTH-WHEEL TRAVEL TRAILER. ONE OR TWO BLOW-OUTS COULD BE CONSIDERED BAD LUCK AND PART OF DRIVING. FOUR BLOW-OUTS IN TWO YEARS IS A PATTERN.

Incident date: Feb 9, 2005

TIRES LOAD RATING BELOW THAT OF GAWR.

Incident date: Mar 3, 2005

RECALL CAMPAIGN 04V084000 CONCERNING WORKHORSE-BOSCH ZOPS BRAKE CALIPERS: AFTER HAVING RECALL REPAIRS PERFORMED, WITHIN 800 MILES OR LESS, THE BRAKES LOCKED UP, AND ALMOST CAUSED A VEHICLE CRASH. THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALER, WHO INFORMED THE CONSUMER THAT THIS VEHICLE'S RECALL REPAIRS WERE NOT PERFORMED. *AK THE FRONT BEARINGS KEPT LOSING FLUIDS. BOTH INNER WHEEL SEALS... Read more

Incident date: Dec 21, 2004

FRONT WINDSHIELD WIPERS WORKED INTERMITTENTLY OR DID NOT OPERATE. VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS, WHO REPLACED THE WIPER MOTOR, AND THE PROBLEM RECURRED. *AK

Incident date: May 1, 2004

CONSUMER IN DELAYED RECEIPT OF A SAFETY RECALL ON MICHELIN 255/80R22.5 TIRES. (NAR) *LA THE TIRE ORIGINAL INSTALLED ON THE TRUCK WERE RECALLED BECAUSE THEY WERE NOT DESIGNED TO HANDLE THE WEIGHT OF THE MOTORHOME. *NM

Incident date: Aug 22, 2002

REQUEST FOR REIMBURSEMENT FOR TIRE FAILURE. *MR THE TREAD SEVERED THE BRAKE LINE. THERE WAS ALSO A VIBRATION WHEN THE VEHICLE WAS GOING 65 MPH. RECALL# 04V037000. *SC *JB

Incident date: Sep 9, 2004

CONSUMER WAS CONCERNED THAT THE TIRES WERE NOT IN COMPLIANCE WITH THIS TRAILER, ACCORDING TO THIS PUBLICATION. CONSUMER CONTACTED DEALER AND MANUFACTURER ABOUT THIS PROBLEM. FMCSA REGULATION 571.120, STANDARD 120, THE MAXIMUM SUM, NOT TO BE CERTIFICATION FOR 1300 POUNDS FOR AXLE. MICHELEN TIRE, 275/70221/2 LOAD RANGE H. *AK

Incident date: Aug 10, 2004

WHILE DRIVING AT A LOW SPEED, THE TRAILER HITCH BROKE IN HALF WHILE THE TOWING A VEHICLE. THE TRAILER WAS MANUFACTURED WITH A HIDDEN HITCH, SERIAL 64-6100 , FIVE THOUSAND POUND WEIGHT. THE MOTOR HOME WAS DAMAGED AND THE VEHICLE WHICH WAS BEING PULLED.*AK *JB

Incident date: Aug 1, 2004

MOTORHOME DOES NOT MEET THE QUALIFICATIONS OF FMCSA REGULATION 571.120 STANDARD 120. *MR THE VEHICLE HAD COME EQUIPPED WITH MICHELIN TIRES (XZA-1 LRH 275X70X22.5 TIRES). PUBLISHED DATA BY MICHELIN SHOWED THAT THE CONSUMERS TIRES WERE RATED AT 6365 LBS AT 120 PSI. THE CERTIFICATION LABEL SHOWED THAT THE GAWR OF THE FRONT AXLE WAS 13200 LBS. THE CONSUMER FELT THAT HE'S AT RISK OF TIRE FAILURE... Read more

Incident date: Aug 1, 2004

Incident date: Aug 30, 2004

WE HAVE HAD 2 BLOW OUTS IN LAST 2 TRIPS WITH OUR MICHELIN XRV 255/80 22.5. ONE DRIVER SIDE FRONT AND THE SECOND TRIP DRIVER SIDE INSIDE REAR. RECALL ON FRONT TIRES ONLY? NEWMAR HAS MADE A MISTAKE AND NEEDS TO RECALL ALL TIRES FOR OUR MOTORHOME. WE HAVE ONLY 15,000.00 MILES ON OUR KOUNTRY STAR. CHECK TIRE PRESSURE REGULARLY. DEFINITE SAFETY ISSUE. NEWMAR REFUSES TO TAKE ACTION OR HELP WITH MICHELIN... Read more

Incident date: Aug 29, 2004

RECREATIONAL VEHICLE'S REAR SEATS ARE NOT PROPERLY ATTACHED TO THE CHASSIS. CONSUMER IS CONCERNED THAT IN AN EVENT OF A COLLISION OR ROLL OVER THE SEATS WOULD NOT STAY IN POSITION. *AK

Incident date: Aug 29, 2004

RECREATIONAL VEHICLE'S REAR SEATS ARE NOT PROPERLY ATTACHED TO THE CHASSIS. CONSUMER IS CONCERNED THAT IN AN EVENT OF A COLLISION OR ROLL OVER THE SEATS WOULD NOT STAY IN POSITION. *AK

Incident date: Feb 1, 2002

CONSUMER EXPERIENCED RIGHT REAR TIRE BLOW OUT THAT ALSO DAMAGED FIBER GLASS BODY AROUND THE WHEEL. (NAR) *LA *CB

Incident date: Jul 1, 2004

RECALL 04V037000 CONCERNING NEWMAR TIRES. DEALER WAS UNABLE TO HONOR RECALL BECAUSE NO PART WAS AVAILABLE SINCE JULY 31, 2004. *AK

Incident date: Feb 11, 2004

CONSUMER RECEIVED RECALL 04V037000 CONCERNING TIRES: CONSUMER WAS WAITING SINCE FEBRUARY OF 2004 TO GET RECALL REPAIRS DONE. DEALER CONTINUED TO GIVE THE CONSUMER A RUN AROUND. MICHELIN, XZA, 275/70R 22.5. *AK THE SERVICE DEALER ATTEMPTED TO FIX THE PROBLEM, BUT THERE WAS NO SUCCESS. THE RV WAS BUILT ON A FREIGHTLINER CHASSIS EQUIPPED MICHELIN TIRES. *SC

Incident date: Mar 1, 2003

THE DRAGGING TAIL PIPE HAD BEEN PULLED FROM THE MUFFLER, BREAKING THE WELD FOR THE TAIL PIPE ATTACHMENT. (NAR) *PH *CB

Incident date: Jul 15, 2004

ON THE DATE BELOW, I HAD THE RIGHT FRONT TIRE BLOW OUT ON MY 1999 NEWMAR DUTCH STAR WITH MICHELIN 255 80R 22.5 TIRES. THE TIRE PRESSURE WAS WELL MAINTAINED, THE DAY WAS FAIRLY WARM IN MONTANA, AND I WAS DRIVING SLOWLY GOING UP A STEEP HILL WHEN THE BLOWOUT OCCURRED. I READ ON AN RV FORUM THAT THIS IS VERY COMMON.*AK

Incident date: Oct 12, 2003

THE BUSHING BETWEEN THE POWER STEERING AND AIR COMPRESSOR CONTINUED TO FAIL. WHEN THE BUSHING FAILED, THE ENGINE COOLANT NO LONGER WORKED. IF THE ENGINE OVERHEATED, IT WOULD ENGINE SHUT OFF AND NO STEERING WOULD BE AVAILABLE. *AK *SC THE CONSUMER HAD PROBLEMS WITH THE REAR BRAKES, WHICH TOOK 3-TO 4 SERVICE VISITS TO GET IT FIXED. THERE WAS A RECALL REGARDING THE BRAKE ISSUE. RECALL#03V06... Read more

Incident date: Oct 12, 2003

Incident date: Jul 1, 2004

PROBLEMS WITH TIRE RECALL REPLACEMENT.*MR THE CONSUMER RECEIVED RECALL NOTICE 04V-037 EARLIER THIS YEAR. THE CONSUMER CONTACTED THE NEWMAR TIRE RECALL CENTER AND THEY AGREED TO HAVE NEW TIRES SENT. THE CONSUMER IS STILL IN POSSESSION OF THE ORIGINAL RECALL TIRES. *NM

Incident date: Jul 1, 2004

LTR FM R. MILLER (LA) OWNER OF A DUTCH STAR MOTORHOME, RECALLED VEHICLE TO REPLACE FRONT TIRES TO IMPROVE CARRYING CAPACITY OWNER REQUEST RECALL REPLACE ALL TIRES NOT JUST FRONT 2-TIRES SUGGEST NHTSA INVESTIGATE.*MR (RECALL#04V037000) *JB

Incident date: Jun 1, 2004

PROBLEMS WITH TIRE EQUIPMENT ON 1999 DIESEL DUTCH STAR MOTORHOME.*MR ANOTHER MOTORIST INFORMED THE CONSUMER ABOUT A RECALL REGARDING THE FRONT TIRES, HOWEVER THE CONSUMER BELIEVED THE MANUFACTURE SHOULD REPLACED THE REAR TIRES AS WELL. THE CONSUMER STATED IF ONLY THE FRONT TIRES WERE TO BE REPLACED, HE WOULD NOT BE ABLE TO ROTATE THE TIRES. *JB

Incident date: Jul 28, 2003

BOTH FRONT WINDSHIELDS WORKED THEMSELVES OUT OF THE RUBBER GASKET AROUND THE WINDSHIELDS. CONSUMER HAS A CONCERN THAT THE WINDSHIELDS MAY NOT STAY PROPERLY IN PLACE WHILE DRIVING AT HIGH SPEED AND/OR IN INCLEMENT CONDITIONS. MANUFACTURER WAS NOTIFIED. *AK THE RV WAS TAKEN TO A GLASS COMPANY WHO INDICATED THAT THE GLASS WAS TOO LARGE FOR THE OPENING AND REFUSE TO ATTEMPT REPAIR. ANOTHER GLASS COM... Read more

Incident date: Jun 12, 2004

CONSUMER'S MOTOR HOME TIRES WERE BEING RECALLED BY THE MANUFACTURER. HOWEVER, THEY WERE UNAVAILABLE. NEWMAR, THE MANUFACTURER, WAS NOT VERY MUCH HELPFUL, EXCEPT TO SAY THAT THEY WILL DO IT AS SOON AS POSSIBLE, WHICH WAS 6 MONTHS IN TO THE RECALL. *AK

Incident date: Jun 25, 2004

WHILE DRIVING ALONG HIGHWAY 28, APPROXIMATELY 75 MILES SOUTH OF SALMON IDAHO, THE ENTIRE FRONT WINDSHIELD BROKE LOOSE AND ENTERED INTO THE CAB. IT WAS STOPPED BY THE TV AND STORAGE UNITS. BOTH WINDSHIELDS, DRIVER, AND PASSENGER WERE DESTROYED, AND THE CENTER SUPPORT BRACKET BUCKLED. WAS ABLE TO INSTITUTE SOME TEMPORARY REPAIRS AND BROUGHT THE VEHICLE HOME. ONCE HOME, I FIRST CONTACTED THE FACTO... Read more

1 injured

Incident date: Jun 25, 2004

1 injured

Incident date: Jun 14, 2004

VEHICLE SAFETY CONCERN COMPLAINT REGARDING 2000 NEWMAR DUTCH STAR MODEL 3665 COACH.*MR ON TWO OCCASIONS, THE CONSUMER HIT ROAD HAZARDS WHICH CAUSED THE MUFFLER TO BECOME LOOSE AND SUBSEQUENTLY IT FELL ON THE HIGHWAY. THE CONSUMER BELIEVED THE EXHAUST PIPE WAS TOO LOW ON THE VEHICLE. *JB

Incident date: Jun 1, 2004

LTR FM RAYMOND MILLER (LA) RE THE NEWMAR CORP. RECALL OF THE 1997-2000 DUTCH STAR MOTORHOMES & THE 2001-2002 KOUNTRY STAR MOTORHOMES TO REPLACE THE FRONT TIRES, HE FEELS THE BACK TIRES SHOULD BE REPLACED.*MR *NM

Incident date: Mar 3, 2004

THE REPLACEMENT TIRES FOR RECALL 04V0370000 HAVE NOT BEEN AVAILABLE FOR 2 MONTHS, AND DEALERSHIP DOESN'T NOT KNOW WHEN THE TIRES WILL BE AVAILABLE.*AK

Incident date: Jul 1, 2003

THE PASSENGERSIDE REAR TIRE BLEW OUT (MICHELINE TIRE). *MR *NM *NM

Incident date: Feb 14, 2004

THE CONSUMER CONTACTED THE MANUFACTURER TO HAVE THE TIRE RECALL 04V037000 PERFORMED. THE CONSUMER WAS TOLD THAT THEY WILL SEND THE REPLACEMENT TIRE TO A DEALERSHIP IN THEIR STATE. IT HAS BEEN 3 MONTHS AND THE DEALERSHIP HASN'T RECEIVED THE REPLACEMENT TIRES AND THE MANUFACTURER IS NOT RETURNING THE CONSUMER'S CALLS. *JB THE CONSUMER FINALLY RECEIVED A CALL FROM THE MANUFACTURER WHO STATED THAT T... Read more

Incident date: Mar 29, 2004

I RECEIVED RECALL NOTICE CAPAIGN #04V037000 REGARDING THE FRONT TIRES ON MY DUTCH STAR MOTOR HOME. I HAVE BEEN ATTEMPTING TO CONTACT NEWMAR TIRE RECALL HOTLINE SINCE LATE MARCH 04. I HAVE CALLED EVERY MONDAY SINCE THEN LEAVING A MESSAGE ON THEIR ANSWERING MACHINE. THEY HAVE NOT YET RETURNED ANY CALLS. *AK

Incident date: Aug 6, 2003

FRONT RIGHT TIRE BLEW OUT WHILE DRIVING. *PH THE CONSUMER REQUESTED REIMBURSEMENT OF THE EXPENSES INCURRED. WHILE TRAVELING ON THE HIGHWAY WHEN THE FRONT RIGHT TIRE BLEWOUT, THERE WAS NO PRIOR WARNING. DUE TO THE WEIGHT IN THE FRONT OF THE VEHICLE LARGER TIERS WERE REQUIRED. THE TIRES SHOULD BE 275 70 R22.5 XZA'S AND SHOULD BE REPLACED BY THE NEWMAR CORP. (DUTCHSTAR S#64170) *SC THE C... Read more

Incident date: Feb 15, 2002

THE REAR DRIVER'S OUTER SIDE TIRE BLEW OUT WHILE DRIVING BETWEEN 55-60 MPH. THE DEALER WAS NOTIFIED. THE CONSUMER WILL PROVIDE PICTURES, TIRE MANUFACTURING SIZE. AND DOT #. *AK *SC *JB

Incident date: Apr 14, 2004

RECALL 04V037000 CONCERNING TIRES. CONSUMER WAS CONCERNED ABOUT THE MANUFACTURER'S RECALL PROCEDURES. THE MANUFACTURER WANTED TO REPLACE THE FACTORY TIRES WITH TIRES BIGGER THAN THE REAR TIRES. MANUFACTURER WAS ONLY REPLACING THE FRONT TIRES. *AK

ON 2 SEPARATE OCCASIONS REAR AXLE BOLT BROKE WHILE DRIVING BETWEEN 4-5 MPH. THIS OCCURRED WITHIN 20,000 MILES. DEALERSHIP WILL BE NOTIFIED. *AK

Incident date: Apr 12, 2004

TWO MONTHS AGO CONSUMER RECEIVED NHTSA RECALL 04V037000 REGARDING MICHELIN TIRES, 255/80R22.5 FAILURE. MANUFACTURER DIDN'T RETURN THE PHONE CALL, AND CONSUMER CALLED TWICE A WEEK. COULD NOT GET IN TOUCH WITH THE MANUFACTURER. *AK

WHILE DRIVING 65-70 MPH CONSUMER HEARD A NOISE. CONSUMER LOST CONTROL OF VEHICLE, AND IT FLIPPED OVER SEVERAL TIMES DUE TO FRONT RIGHT TIRE BLOWOUT. 255/80R22.5XRV.*AK TIRES WERE PROPERLY INFLATED AT 120 PSI DURING THE TIME OF INCIDENT. RECALL ISSUED BY VEHICLE'S MANUFACTURER REGARDING FRONT TIRES. *LA

Crash

Incident date: Feb 12, 2004

THE DEALERSHIP IS ONLY RECEIVING REPLACEMENT TIRES AT A TIME, AND THE TIRES HAVE ALREADY BEEN ASSIGNED TO A CONSUMER. THE CONSUMER HAS BEEN WAITING FOR OVER 2 MONTHS TO HAVE THE TIRE RECALL 04V037000 PERFORMED. *MR

Incident date: Mar 23, 2004

I OWN A 2002 NEWMAR, KOUNTRY STAR MOTOR HOME. ON JANUARY 26, 2004 I RECEIVED A RECALL LETTER FROM NEWMAR FOR THE 2 FRONT TIRES - " CARCASS PLY FATIGUE TIRE FAILURE". THEY PROVIDED A NUMBER TO CALL TO ARRANGE TO GET THE FRONT 2 TIRES REPLACED. I CALLED THE NUMBER AND RECEIVED A VOICE MESSAGE THAT THEY WOULD CALL ME IN ONE WEEK! THEY DID AND I MISSED THE CALL. I CALLED AGAIN, SAME STORY, ETC, ETC. I... Read more

REAR PASSENGER SIDE TIRE BLEW OUT. *LA *MR

Incident date: Feb 18, 2004

CONSUMER WAS UNABLE TO HAVE THE TIRE RECALL 04V037000 REPAIRED BECAUSE WHEN HE CALLED THE MANUFACTURER'S TELEPHONE NUMBER THERE WAS A RECORDING THAT GAVE ANOTHER TELEPHONE NUMBER TO CALL. WHEN THE CONSUMER CALLED THE OTHER NUMBER IT CONNECTED HIM TO A FLOWER SHOP. ALSO, CONSUMER HAD BEEN TRYING FOR A MONTH TO CALL THE DEALER TO HAVE RECALL REPAIRS PERFORMED, BUT WAS UNABLE TO OBTAIN THE DEALE... Read more

3 TIRES WERE REPLACED WITHIN 11,000 MILES. SIDEWALL BLEW OUT ON ALL THREE TIRES. AS A RESULT, CONSUMER ALMOST HAD AN ACCIDENT.*AK

3 TIRES HAD BEEN REPLACED WITHIN 11,000 MILES. SIDEWALL BLEW OUT ON ALL THREE. AS A RESULT, THE DRIVER ALMOST HAD AN ACCIDENT.*AK

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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