Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 14,474 complaints for MITSUBISHI
MITSUBISHI
OUTLANDER SPORT
(2017) - SERVICE BRAKES
May 10, 2022
Incident date: Apr 26, 2022
Used my e brake and now my rear is grinding. My car just hit 30,000 miles. I’ve put 12,000 on it. Brakes work fine. Only happened after I used e brake
MITSUBISHI
ECLIPSE CROSS
(2022) - STEERING
Apr 29, 2022
Incident date: Apr 29, 2022
the vehicle has steered to the right since I purchased the car with under 20 miles. at 16504 while the car is in park and on there is this strong vibration throughout the whole vehicle.
MITSUBISHI
ECLIPSE CROSS
(2022) - ENGINE
Apr 29, 2022
Incident date: Apr 29, 2022
the vehicle has steered to the right since I purchased the car with under 20 miles. at 16504 while the car is in park and on there is this strong vibration throughout the whole vehicle.
MITSUBISHI
ECLIPSE CROSS
(2022) - ELECTRICAL SYSTEM
Apr 29, 2022
Incident date: Apr 29, 2022
the vehicle has steered to the right since I purchased the car with under 20 miles. at 16504 while the car is in park and on there is this strong vibration throughout the whole vehicle.
MITSUBISHI
OUTLANDER
(2010) - VISIBILITY/WIPER
Apr 29, 2022
Incident date: Apr 21, 2022
The contact owns a 2010 Mitsubishi Outlander. The contact stated that after turning the front windshield wipers off, the driver’s side and passenger’s side windshield wipers remained in the upright position. The cause of the failure was not determined. The local dealer was notified of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V791000... Read more
MITSUBISHI
LANCER
(2008) - SUSPENSION
Apr 24, 2022
Incident date: Apr 13, 2022
Our car crashed after getting off the highway in NJ. This appears to be related to Safety Recall Report 20V-279. The cross member has completely rusted and the driver side control arm came off, crashing the car and severely damaging the car, with loss of control. I have contacted Mitsubishi Motors but have received no response from them. There was no warning sign, and the car was on the highway ... Read more
Crash
MITSUBISHI
OUTLANDER
(2022) - STRUCTURE:BODY
Apr 22, 2022
Incident date: Apr 22, 2022
Both front Struts bearing are rattling in every corner or bump stopper when driving. Was notify since the second week of buying and they replace the parts but it get worst. Hood fluttering, Gas smell in the cabin when you are park with the a/c on after 20 minutes. Engine lose power the last month and they have to update the computer software. The cellphone wifi charger presented problem and they h... Read more
MITSUBISHI
OUTLANDER
(2022) - STEERING
Apr 22, 2022
Incident date: Apr 22, 2022
Both front Struts bearing are rattling in every corner or bump stopper when driving. Was notify since the second week of buying and they replace the parts but it get worst. Hood fluttering, Gas smell in the cabin when you are park with the a/c on after 20 minutes. Engine lose power the last month and they have to update the computer software. The cellphone wifi charger presented problem and they h... Read more
MITSUBISHI
OUTLANDER
(2022) - ENGINE
Apr 22, 2022
Incident date: Apr 22, 2022
Both front Struts bearing are rattling in every corner or bump stopper when driving. Was notify since the second week of buying and they replace the parts but it get worst. Hood fluttering, Gas smell in the cabin when you are park with the a/c on after 20 minutes. Engine lose power the last month and they have to update the computer software. The cellphone wifi charger presented problem and they h... Read more
MITSUBISHI
OUTLANDER SPORT
(2015) - POWER TRAIN
Apr 22, 2022
Incident date: Apr 22, 2022
The contact owns a 2015 Mitsubishi Outlander Sport. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration. The vehicle was taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 16V563000 (Power Train) however, the VIN was n... Read more
MITSUBISHI
OUTLANDER SPORT
(2020) - SEAT BELTS
Apr 21, 2022
Incident date: Apr 21, 2022
The buckles for the side seats in the rear are So short they're almost hidden inside the seat making it difficult for anyone who is not child sized to find and/or buckle. I do ride share and this is an issue for 90% of my rides.
MITSUBISHI
OUTLANDER SPORT
(2019) - VEHICLE SPEED CONTROL
Apr 15, 2022
Incident date: Apr 15, 2022
The car does not accelerate if it goes pastb40 mph the vehicle shakes. Also the battery goes down quickly. Also the oil change does not last as it should. The car has been repaired several times.Also the battery had to within one year. Something drains the battery. I recently had to purchase another battery. Something is draining the battery
MITSUBISHI
OUTLANDER SPORT
(2019) - SERVICE BRAKES
Apr 15, 2022
Incident date: Apr 15, 2022
The car does not accelerate if it goes pastb40 mph the vehicle shakes. Also the battery goes down quickly. Also the oil change does not last as it should. The car has been repaired several times.Also the battery had to within one year. Something drains the battery. I recently had to purchase another battery. Something is draining the battery
MITSUBISHI
OUTLANDER SPORT
(2019) - ENGINE
Apr 15, 2022
Incident date: Apr 15, 2022
The car does not accelerate if it goes pastb40 mph the vehicle shakes. Also the battery goes down quickly. Also the oil change does not last as it should. The car has been repaired several times.Also the battery had to within one year. Something drains the battery. I recently had to purchase another battery. Something is draining the battery
MITSUBISHI
MIRAGE
(2019) - UNKNOWN OR OTHER
Apr 10, 2022
Incident date: Apr 1, 2020
So after my car at about 2,000 miles on it my front strut mounts gave out I had them inspected and was told that they were bad the car was practically brand new I was having a lot of noise coming from the front end and I noticed that my car took a lot longer to brake than it should. And I believe that this is a safety concern because it shouldn't be going out that soon and the increased breaking d... Read more
MITSUBISHI
MIRAGE
(2019) - POWER TRAIN
Apr 10, 2022
Incident date: Apr 1, 2020
So after my car at about 2,000 miles on it my front strut mounts gave out I had them inspected and was told that they were bad the car was practically brand new I was having a lot of noise coming from the front end and I noticed that my car took a lot longer to brake than it should. And I believe that this is a safety concern because it shouldn't be going out that soon and the increased breaking d... Read more
MITSUBISHI
MIRAGE
(2019) - SUSPENSION
Apr 10, 2022
Incident date: Apr 1, 2020
So after my car at about 2,000 miles on it my front strut mounts gave out I had them inspected and was told that they were bad the car was practically brand new I was having a lot of noise coming from the front end and I noticed that my car took a lot longer to brake than it should. And I believe that this is a safety concern because it shouldn't be going out that soon and the increased breaking d... Read more
MITSUBISHI
OUTLANDER
(2022) - STRUCTURE:BODY
Apr 9, 2022
Incident date: Jan 31, 2022
The day I purchased the vehicle I had to get on the interstate to drive home. I was going 65-70 and I thought the hood would fly up. It vibrates like crazy and flutters. It’s a serious safety distraction as you are looking at the hood constantly to make sure it stays down. I called the dealership and they said they had never heard of this and would have the service department reach out. They did... Read more
MITSUBISHI
MIRAGE
(2015) - VISIBILITY/WIPER
Apr 9, 2022
Incident date: Jan 7, 2022
Vent Blower failure: Past 4 months on 4 occasions vent blower intermittently would not come on but would come back on after 15 to 30 minutes, approximately. The last 3 days of vehicle operation the vent blower motor does not come on at all with the first of 3 days the blower could be heard running at an extremely low speed. The vents at windshield and blower filter have remained free of obstructio... Read more
MITSUBISHI
OUTLANDER
(2012) - SUSPENSION
Apr 9, 2022
Incident date: Apr 4, 2022
Lower control arm wasn't fixed it's detached its self and the belt tensioner wasn't fixed like it said it was fixed and control module needs fixed as well
MITSUBISHI
OUTLANDER
(2012) - SERVICE BRAKES
Apr 9, 2022
Incident date: Apr 4, 2022
Lower control arm wasn't fixed it's detached its self and the belt tensioner wasn't fixed like it said it was fixed and control module needs fixed as well
MITSUBISHI
OUTLANDER
(2022) - STRUCTURE:BODY
Apr 8, 2022
Incident date: Apr 8, 2022
My problem is the flapping of the hood of my vehicle, this happens on the highway and in the city, this starts at speeds of 60mph or on roads in poor condition, with strong winds this gets worse it looks like it is going to fly away, I already visited 2 times my local dealer where i bought it but couldn't fix it.
MITSUBISHI
OUTLANDER SPORT
(2020) - UNKNOWN OR OTHER
Apr 6, 2022
Incident date: Mar 30, 2022
The catalytic converter was stolen. This is a risk the air pollution and the malfunction of other sensors that make cause the car to be unsafe to drive. The part can be easily removed and Mitsubishi refuses to add any safety or security to prevent further theft.
MITSUBISHI
OUTLANDER SPORT
(2016) - EXTERIOR LIGHTING:HEADLIGHTS
Apr 4, 2022
Incident date: Nov 1, 2021
The contact owns a 2016 Mitsubishi Outlander Sport. The contact stated that the passenger side headlight was inoperable and upon inspection it was discovered that the inside headlight assembly casing had melted and was damaged and the light bulb could not be replaced. Repairing the failure required replacing the entire headlight assembly. The contact indicated that approximately three weeks later ... Read more
MITSUBISHI
OUTLANDER
(2022) - FUEL SYSTEM, GASOLINE
Mar 30, 2022
Incident date: Mar 30, 2022
The contact owns a 2022 Mitsubishi Outlander. The contact stated while driving approximately 70 MPH on the highway, an unknown warning light illuminated. The contact stated that the RPM was revving while the vehicle was idle. The vehicle was taken to the local dealer. The contact stated that the vehicle was included in NHTSA Campaign Number: 22V027000 (Fuel System, Gasoline) however, the vehicle w... Read more
MITSUBISHI
OUTLANDER
(2022) - FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 28, 2022
Incident date: Mar 23, 2022
bought new 2022 Outlander for daughter because of Safety features. She wasn't paying attention and got into a very standard rear end collision with air bags going off. The Frontal collision system did not give a warning signal and did not do any emergency braking. The system was not turned off by us.
Crash
1 injured
MITSUBISHI
OUTLANDER SPORT
(2020) - SEAT BELTS
Mar 28, 2022
Incident date: Jun 15, 2021
The rear passenger seat belt is way down in the seat and I have tried everything to get it to pull out more. I don't know what it could be, but it's almost as if the seat belt buckle is too short.
MITSUBISHI
GALANT
(2003) - FUEL/PROPULSION SYSTEM
Mar 27, 2022
Incident date: Mar 26, 2022
Check engine light suddenly came on and the vehicle lost all engine power and driving capabilities while driving at a low speed, turning a corner. There had been no other issues or indication of a failure of any kind. The car was pulled over on the roadside out of traffic and was able to be restarted with no problem. It was taken to a nearby auto parts store where they performed a free diagnostic ... Read more
MITSUBISHI
GALANT
(2003) - ENGINE
Mar 27, 2022
Incident date: Mar 26, 2022
Check engine light suddenly came on and the vehicle lost all engine power and driving capabilities while driving at a low speed, turning a corner. There had been no other issues or indication of a failure of any kind. The car was pulled over on the roadside out of traffic and was able to be restarted with no problem. It was taken to a nearby auto parts store where they performed a free diagnostic ... Read more
MITSUBISHI
GALANT
(2003) - ELECTRICAL SYSTEM
Mar 27, 2022
Incident date: Mar 26, 2022
Check engine light suddenly came on and the vehicle lost all engine power and driving capabilities while driving at a low speed, turning a corner. There had been no other issues or indication of a failure of any kind. The car was pulled over on the roadside out of traffic and was able to be restarted with no problem. It was taken to a nearby auto parts store where they performed a free diagnostic ... Read more
MITSUBISHI
OUTLANDER
(2022) - ENGINE
Mar 25, 2022
Incident date: Oct 8, 2021
Back in October 2021 the vehicle in question stopped functioning while driving with our 12 year old and 10 months old baby in the back seat, a warning of engine malfunction showed up on the dashboard almost causing an accident. The vehicle was towed to the dealership and after a few days they didn't find anything. 5 months later and 7000 miles later we received the safety recall letter for what we... Read more
MITSUBISHI
OUTLANDER
(2022) - STRUCTURE:BODY
Mar 25, 2022
Incident date: Oct 8, 2021
Back in October 2021 the vehicle in question stopped functioning while driving with our 12 year old and 10 months old baby in the back seat, a warning of engine malfunction showed up on the dashboard almost causing an accident. The vehicle was towed to the dealership and after a few days they didn't find anything. 5 months later and 7000 miles later we received the safety recall letter for what we... Read more
MITSUBISHI
OUTLANDER
(2022) - FUEL/PROPULSION SYSTEM
Mar 25, 2022
Incident date: Oct 8, 2021
Back in October 2021 the vehicle in question stopped functioning while driving with our 12 year old and 10 months old baby in the back seat, a warning of engine malfunction showed up on the dashboard almost causing an accident. The vehicle was towed to the dealership and after a few days they didn't find anything. 5 months later and 7000 miles later we received the safety recall letter for what we... Read more
MITSUBISHI
LANCER SPORTBACK
(2013) - UNKNOWN OR OTHER
Mar 18, 2022
Incident date: Mar 17, 2022
Sunroof assembly detached cables broke while driving . The sunroof could have case an accident with the right vibration and wind intake while stuck open and couldn't shut. We took ot to mitsubishi dealer in Augusta maine the next morning since the incident happened at 840pm on thursday 3/17/22 in Woolwich We were hopping for servicing to see if it could be reattached and cables fixe... Read more
MITSUBISHI
LANCER
(2016) - ELECTRICAL SYSTEM
Mar 18, 2022
Incident date: Mar 5, 2022
The contact owns a 2016 Mitsubishi Lancer. The contact stated while driving approximately 35 MPH, the vehicle lost motive power. The contact stated he was not sure if any warning lights were illuminated. The contact was able to safely pull over to the side of the road. The vehicle was towed to his residence. The contact had not taken the vehicle to a local dealer. The vehicle had not been diagnose... Read more
MITSUBISHI
LANCER
(2006) - SUSPENSION
Mar 17, 2022
Incident date: Mar 1, 2022
When doing routine repair on the control arms, it was noted that there is a ginormous rust hole in the subframe where the control arm connects to aforementioned subframe
MITSUBISHI
OUTLANDER
(2007) - STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Mar 17, 2022
Incident date: Oct 22, 2021
The contact owns a 2007 Mitsubishi Outlander. The contact stated he had received a recall regarding the lower driver’s side subframe of the vehicle. The contact took the vehicle to a local dealer for diagnostic testing. The dealer repaired the subframe. The contact stated that while the vehicle was being State Inspected, the contact was informed that the driver’s side subframe was extremely co... Read more
MITSUBISHI
OUTLANDER
(2017) - UNKNOWN OR OTHER
Mar 14, 2022
Incident date: Feb 26, 2022
Trunk strut exploded while closing the trunk, rod went through the right tail light.
MITSUBISHI
OUTLANDER
(2022) - UNKNOWN OR OTHER
Mar 11, 2022
Incident date: Feb 25, 2022
I purchased a 2022 Mitsubishi Outlander SEL Special Edition. I wear a Dexcom G6 and an Omnipod Dash. The cars GHz and my diabetic equipment (2.4ghz) are running into interference. The car has stop running while driving down the road, has had all dash lights flashing on and off while driving, when locking the doors the engine has started…..etc,etc,etc….My question is, is there someone out t... Read more
MITSUBISHI
OUTLANDER
(2022) - STRUCTURE:BODY
Mar 9, 2022
Incident date: Sep 20, 2021
I purchased 2022 Outlander in September of 2021. The hood on the vehicle at any speed looks as though it is going to fly up but gets much worse at higher speeds and on the highway. It actually looks like it is going to break loose and fly up and hit the wind shield. It is scary to drive at times thinking this will happen. Also the leather material on each side of the console has come undone and ha... Read more
MITSUBISHI
ECLIPSE
(2006) - SERVICE BRAKES
Mar 9, 2022
Incident date: Feb 22, 2022
There was a previous recall on the anti braking system. Prior to the recall I had noticed that the ABS light was always coming on & I also noticed the brakes were at times seemed to be grabbing metal & not working . I took the car in to get fixed with the recall notice. Everything was fine until now the ABS light has been coming on frequently again & it is doing the same exact thing when braking.... Read more
MITSUBISHI
LANCER
(2016) - POWER TRAIN
Mar 8, 2022
Incident date: Aug 27, 2017
The contact owns a 2016 Mitsubishi Lancer. The contact stated that while driving at various speeds, the vehicle would hesitate upon depression of the accelerator pedal without warning. The contact then stated that while at a complete stop, the vehicle stalled without warning. After multiple failed attempts to restart the vehicle, the contact towed it to his home where it remained. The contact call... Read more
MITSUBISHI
LANCER
(2006) - STRUCTURE:BODY
Mar 8, 2022
Incident date: Mar 8, 2020
My lancer has very bad rear end chassis rust where the rear subframe is fastened to the monobody. In this area all the suspension components and rear drivetrain are located. Damage occurs due to salt and other corrosive agents that are used for roads in Connecticut to melt snow. These agents rust the car where Mitsubishi failed to properly protect the steel under the rear end of the vehicle. It is... Read more
MITSUBISHI
OUTLANDER
(2005) - SUSPENSION
Mar 7, 2022
Incident date: Mar 5, 2022
The contact owns a 2016 Mitsubishi Outlander. The contact stated that while his mother owned the vehicle, she received notification of NHTSA Campaign Number: 16V458000 (Suspension). She took the vehicle to a dealer and upon inspection of the vehicle, the dealer found no defect with the lower control arm and sprayed an anti-rust agent on the part to prevent corrosion. Recently, the contact stated t... Read more
MITSUBISHI
MONTERO
(2002) - SERVICE BRAKES
Mar 6, 2022
Incident date: Feb 8, 2022
I was driving down the highway, without any prior indication the brake light, and break alarm came on and my breaks went out. All at the same.
MITSUBISHI
OUTLANDER
(2016) - UNKNOWN OR OTHER
Mar 4, 2022
Incident date: Jan 25, 2022
The Secret To Easily Protecting Your Gutters Here's The Secret To Automatically Protect Your Gutters Without Hassle: Innovative Gutter Guards! Let us protect your Stacey Dodier 1 message In 2019 I purchased a 2016 Mitsubishi Outlander from Mitsubishi dealership in Lagrange, Ga. I was assured that the vehicle was safe and reliable. As a precaution I purchased an extended power train warranty for ... Read more
MITSUBISHI
OUTLANDER
(2016) - POWER TRAIN
Mar 4, 2022
Incident date: Jan 25, 2022
The Secret To Easily Protecting Your Gutters Here's The Secret To Automatically Protect Your Gutters Without Hassle: Innovative Gutter Guards! Let us protect your Stacey Dodier 1 message In 2019 I purchased a 2016 Mitsubishi Outlander from Mitsubishi dealership in Lagrange, Ga. I was assured that the vehicle was safe and reliable. As a precaution I purchased an extended power train warranty for ... Read more
MITSUBISHI
OUTLANDER
(2016) - ENGINE
Mar 4, 2022
Incident date: Jan 25, 2022
The Secret To Easily Protecting Your Gutters Here's The Secret To Automatically Protect Your Gutters Without Hassle: Innovative Gutter Guards! Let us protect your Stacey Dodier 1 message In 2019 I purchased a 2016 Mitsubishi Outlander from Mitsubishi dealership in Lagrange, Ga. I was assured that the vehicle was safe and reliable. As a precaution I purchased an extended power train warranty for ... Read more
MITSUBISHI
OUTLANDER
(2018) - ENGINE
Mar 4, 2022
Incident date: Feb 1, 2022
The contact owns a 2018 Mitsubishi Outlander. The contact stated that the vehicle failed to start up right away. After waiting for a while, the vehicle started as needed. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that several warning lights were flickering while starting the vehicle. The contact called and notified the local dealer; howe... Read more
MITSUBISHI
OUTLANDER
(2018) - POWER TRAIN
Mar 2, 2022
Incident date: Feb 28, 2022
I believe they said it was the cam broke a part .I was driving on a 4 lane highway going 70 my car made a horrible noise and then my car it just shut down I was in the middle lane and thank God I was not hurt or hit by the semis going around me .then tried to order this part and cannot get it it's on backorder and they have no idea when it would be available and so they checked the motor and I n... Read more