Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 14,474 complaints for MITSUBISHI

Incident date: Sep 3, 2002

THIS VEHICLE HAS HAD MULTIPLE PROBLEMS WHICH THE DEALERSHIP, ON MULTIPLE ATTEMPTS TO FIX, HAS NOT BEEN ABLE TO FIX FAILURE. INITIALLY, THE VEHICLE WAS LEAKING FUEL AT THE PASSENGER REAR WHEEL WELL. THIS HAS OCCURRED ON 3 SEPARATE OCCASIONS. NO REASON FOR THIS WAS FOUND UPON INSPECTION. THE 3RD TIME THERE WAS FUEL LEAKAGE, THERE WAS ALSO A FAILURE OF THE ENGINE IN WHICH HESITATING AND STALLING... Read more

Incident date: May 25, 2002

THE POWER WINDOW SWITCH WILL NOT ROLL WINDOWS UP OR DOWN. AT FIRST THE DRIVER SIDE CONTROL WOULD NOT OPERATE ANY WINDOWS IN VEHICLE. THEN THE DRIVER SIDE POWER WINDOW QUIT WORKING ALSO. IT SEEMS AS IF THE MOTOR IS DEFECTIVE. DT

Incident date: Oct 1, 2002

I PURCHASED THIS VEHICLE BRAND NEW, AND WHAT A MISTAKE IT WAS. I HAVE BEGUN THE PROCESS OF DECLARING THE LEMON LAW. I HAVE HAD THE VEHICLE INTO THE SHOP FOR REPAIRS 8 TIMES IN 4 MONTHS. THE DRIVE SHAFT HAD TO BE REPLACED BECAUSE THE BOOT SPLIT AND LEAKED GREASE. THE FOG LIGHTS FILL WITH MOISTURE AND CONDENSATION DUE TOO INADEQUATE VENTING. THE WINDOWS DON'T SEAL TOO THE BODY ON THE CONVERTIBL... Read more

Incident date: Oct 1, 2002

Incident date: Nov 2, 2002

WHILE AT A RED LIGHT, CONSUMER PROCEEDED TO GO THROUGH THE LIGHT VEHICLE WOULD NOT MOVE. ENGINE WAS RACING BUT VEHICLE WOULD NOT MOVE FOWARD OR BACKARDS IN GEAR, CONSUMER STATES THERE A RECALL ON TRANSFER CASE BUT VEHICLE WAS NOT INCLUDED. DEALER HAS BEEN CONTACTED. PLEASE PROVIDE ANY FURTHER INFORMATION. MR

Incident date: Jul 1, 2002

NO SUMMARY.

Crash 1 injured

Incident date: Sep 24, 2002

IT APPEARS A PRESSURE LEAK OF THE RUBBERIZED HOSE CAUSED FLUID TO SPRAY ONTO THE HOT MANIFOLD CAUSING A FIRE OF THE VEHICLE ABOVE. THIS LOSS WAS INVESTIGATED BY SUPERIOR INVESTIGATIONS OF FLORIDA INC. AND CAN BE REACHED AT 727-848-3923. DT

Fire

Incident date: Oct 21, 2002

2 SEPERATE HEAD ON ACCIDENTS IN THIS VEHCILE AND THE AIRBAGS HAVE FAILED BOTH TIMES. THIS TIME THE ABS ALSO DID NOT WORK. DT

Crash

Incident date: Aug 15, 2002

IN JUNE OF 2002, AUTO TRANSMISSION SOLENOID PACK FAILED AT 74,000 MILES. WAS REPLACED BY AUTHORIZED REPAIR SHOP (NOT UNDER WARRANTY). SHOP FLUSHED TRANSMISSION AND FOUND METAL SHAVINGS IN THE FLUID. LESS THAN ONE MONTH LATER (AUGUST 15, 2002) TRANSMISSION FAILED COMPLETELY AT 78,000 MILES. TRANSMISSION REPLACED COMPLETELY AT 78,000 MILES. DT

Incident date: Oct 20, 2002

NO SUMMARY. DT

Crash 2 injured

Incident date: Oct 18, 2002

LOWER CONTROL ARM ON FRONT PASSENGER SIDE OF VEHICLE BUCKLED UNDER RESULTING IN LOSS OF STEERING CONTROL AND THE VEHICLE STRIKING A CURB AT ~55 MPH. DEALERSHIP REFUSES TO FIX UNDER WARRANTY CITING THERE IS NO PROOF THAT HITTING THE CURB DID NOT CAUSE THE DAMAGE. I WAS INFORMED BY THE DEALERSHIP THAT THERE HAD BEEN A SIMILIAR INCIDENT THE PREVIOUS WEEK INVOLVING ANOTHER LANCER. ON THIS VEHICLE T... Read more

Crash

Incident date: Oct 18, 2002

Crash

Incident date: Aug 5, 2002

NO SUMMARY. DT

Incident date: Jun 1, 2002

MITSUBISHI SAID BOTH DOORS NEED TO BE TORN DOWN AND ALL THE GLUE/INSULATION REMOVED AND RECOATED AND IT WOULD TAKE AT LEAST A WEEK AND EXPENSIVE. MY CAR CAN'T BE THE ONLY ONE THIS IS HAPPENING TO. I HAVE TO KEEP DUCT TAPE ON THE BOTTOM OF BOTH DOORS TO KEEP IT FROM RUNNING INTO THE CAR AND OUTSIDE OF THE CAR. I'M EXTEMELY UPSET. DT

Incident date: Oct 20, 2002

UNDER MODERATE DRIVING CONDITIONS, BOTH FRONT RIMS HAVE BEEN DENTED RESULTING IN FLAT TIRES AND DETERIORATED CONTROL OF THE VEHICLE. DT

CONSUMER STATED THAT ENGINE CAUGHT ON FIRE. *YH

Fire

Incident date: Jul 9, 2002

CONSUMER STATED THAT WHEN TRYING TO APPLY THE BRAKES THE BRAKE PEDAL WOULD GO TO THE FLOOR CAUSING THE VEHICLE TO HAVE EXTENDED STOPPING DISTANCE AND A VEHICLE ACCIDENT. PROBLEM WAS DUE TO THE BRAKE VACUUM HOES. DEALER NOTIFIED TS

Incident date: Oct 21, 2002

CONSUMER STATES THAT THE GAS TANK HAS A HOLE IN IT. CAUSE IS UNKNOWN. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

Incident date: Oct 17, 2002

CONSUMER STATES WHILE DRIVING 40MPH HAD A FRONT END COLLISION AND AIR BAG DID NOT DEPLOY. TS

Incident date: Sep 1, 2002

WHILE DRIVING CONSUMER ATTEMPTED TO BLOW HORN TO AVOID A COLLISION. THE HORN DID NOT WORK. VEHICLE WAS CHECKED BY DEALER WHO COULD NOT DETERMINE CAUSE OF FAILURE. TS

Incident date: Aug 1, 2002

CONSUMER STATES THAT VEHICLE PULLS EXCESSIVELY TO THE RIGHT. VEHICLE CHECKED BY DEALER WHO RULED OUT THE TIRES OR VEHICLE'S ALIGNMENT AS CAUSES. THE DEALER INFORMED THE CONSUMER ISSUE IS PART OF VEHICLE'S NORMAL OPERATION. TS

Incident date: Sep 1, 2002

CONSUMER STATES THAT WATER LEAKS FROM CONVERTIBLE TOP RESULTING IN THE VEHICLE FLOODING. TS

WAS DRIVING 60MPH AND HAD SWERVED TO MISS A DOG WHEN THE VEHICLE FLIPPED AND ROLLED OVER. THE ROOF HAD CAVED IN AND INJURED THE DRIVER AND PASSENGER. BOTH WERE HOSPITALIZED. THE AIR BAGS ON THE SIDE FAILED TO DEPLOY. TS

2 injured

DEFECTIVE RIMS. MR

Incident date: Oct 20, 2002

CONSUMER STATES TRAVELLING APPROX 25-30MPH AND REAR-ENDED ANOTHER VEHICLE. BOTH DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. TS

Crash

Incident date: Apr 1, 2002

CRANKSHAFT AND SPROCKET HAD TO BE CHANGED BECAUSE THEY FAILED. MR

Incident date: Oct 2, 2002

WHILE SITTING IN PARKING LOT REAR WINDOW BROKE INTO MILLIONS OF PIECES. MR

Incident date: Sep 30, 2002

Crash 2 injured

Incident date: Oct 2, 2002

MAKING A RIGHT TURN INTO A PARKING STALL. PUT ON BRAKE, TO STOP, CAR ACCELERATED OVER CURB INTO BUILDING. MR

Crash

ENGINE FAILS. HAPPENS EVERY 3 OR 4 MONTHS AT VARIOUS SPEEDS. ENGINE LIGHT COMES ON AND ENGINE QUITS. WAIT 3 OR 4 MINUTES AND CAR STARTS NORMALLY AND WILL RUN FINE FOR A FEW MONTHS. I THINK THIS COULD COULD CREATE A POTENTIALLY DANGEROUS SITUATION. MR

Incident date: Oct 12, 2002

THE WHEELS HAVE FAILED ON MORE THEN ONE OCCAISION, WITH CONSIDERABLE DAMAGE AND INJURIES. MR

Crash 2 injured

THE VEHICLE WAS RECALLED IN JAPAN (JULY 2000) AND IN FEBRUARY (2001) CITING SAFETY REASONS DUE TO THIS AND RELATED PROBLEMS. IT WAS NOT RECALLED IN AMERICA. WAITED ALL THESE MONTHS TO SEE IF IT WILL BE RECALLED. SINCE THE VEHICLE WAS MANUFACTURED IN JAPAN, I FULLY EXPECTED TO SEE THIS VEHICLE IN MITSUBISHI'S RECALL EFFORT. CONTACTED THEM AT 1-888-648-782002 BUT WAS INFORMED THAT THERE WAS NO R... Read more

CONSUMER PURCHASED VEHICLE ONE MONTH AFTER THE RECALL REGARDING THE CRANKSHAFT PULLEY BOLTS WAS DISTRIBUTED, 00V311001. CONSUMER RECEIVED THE RECALL NOTICE ALMOST A YEAR LATER IN AUGUST OF 2002. IN JULY THE BOLT BROKE IN HALF AND CAME OUT. AS A RESULT OF THE BOLT BREAKING, DAMAGE WAS DONE TO THE HEAD GASKET. CONSUMER RETURNED THE VEHICLE TO THE DEALER FOR REPAIRS. THE EXTENDED WARRANTY WOULD ... Read more

Incident date: Oct 15, 2002

CONSUMER STATES WHILE DRIVING 70 MPH ON HIGHWAY THE TRANSMISSION FAILED WITHOUT WARNING. THE VEHICLE WAS CHECKED BY THE DEALER WHO COULD NOT DETERMINE CAUSE. TS THE CONSUMER WAS TRAVELING ON THE HIGHWAY WHEN THE VEHICLE QUIT AND WAS UNABLE TO MOVE ACROSS THE TWO LANES. THERE WAS NO INDICATION OF FAILURE. *SCC *JB

Incident date: Oct 4, 2002

CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND NO WARNING THE FRONT BALL JOINT ARE WORN AND THE CONSUMER CAN HEAR A LOUD POPPING NOISE. DEALER NOTIFIED. MR

Incident date: Oct 3, 2002

CONSUMER STATES THAT WHILE DRIVING AND NO WARNING THE FRONT DRIVER SIDE WHEELS ARE BENT CAUSING IT TO BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED. MR

Incident date: Oct 18, 1999

CONSUMER STATES THAT VEHICLE WILL NOT START. HAD VEHICLE SERVICED THIS WAS A RESULT OFF THE MAIN COMPUTER CONTROL MODULE MALFUNCTIONING. HAD IT REPLACED PROBLEM REACCURED. MR

Incident date: Sep 13, 2002

TRANSFER CASE FAILED AT HIGHWAY SPEED, SQUEALED FOR ABOUT A MILE, AND THEN LOCKED UP. TRANSFER FAILURE CAUSED DAMAGE TO THE TRANSMISSSION AND CLUTCH, REQUIREING REPLACEMENT OF TRANSFER CASE, TRANSMISSION, AND CLUTCH. WAS TOLD BY RENO MITSUBISHI THAT FAILURE WAS CAUSED BY LOSS OF LUBRICATION FROM TRANSFER CASE SEAL FAILURE. WHEN CHECKED IN 2001 BY DELON MITSUBISHI TRANSFER WAS REPORTED TO HAVE NO P... Read more

Incident date: Jan 10, 2002

REAR WINDOW SHATTERED IN CONVERTABLE TOP AT 15 MPH AFTER NORMAL ACCELEORATION FROM 0 MPH. WE WERE STOPPED AT A TRAFFIC LIGHT FOR SEVERAL MINUTES WITH NO OTHER VEHICLES OR PERSONS PRESENT TO EITHER SIDE OR REAR OF VEHICLE. WE WERE IN A SMALL LINE OF TRAFFIC, 4 PASSENGER CARS FROM OUR POSITION TO THE TRAFFIC LIGHT. OTHER PROBLEMS NOTED BY MITSUBISHI DEALERSHIP BEFORE REAR WINDOW GLASS FAILURE ARE... Read more

Incident date: Sep 24, 2002

TRANSMISSION LOCKED UP ON VEHICLE LEAVING THE VEHICLE IN 3RD GEAR, THEREFORE KEEPING VEHICLE FROM MANUEVERING AND DRIVING PROPERLY. WAS REASON FOR POTENTIAL ACCIDENT. TS

DISC BRAKE PADS SHOW ACCELERATED WEAR, WITH REPLACEMENT AT 5,000 AND AGAIN AT 17,000 MILES. ABNORMAL WEAR NOT DUE TO "RIDING THE BRAKES". BELIEVE ACCELERATED WEAR COULD LEAD TO PREMATURE BRAKE FAILURE CAUSING ACCIDENT AND POSSIBLE LOSS OF LIFE. MR

Incident date: Aug 11, 2002

CONSUMER STATES THAT THE 2 METAL PIECES IN THE MOVING PART OF HIS COVERTIBLE TOP IS BENT. HE ALSO STATES THAT THE MECHANIC TOLD HIM THAT THE METAL WAS TOO SOFT FOR THAT KIND OF TOP. HE STATES THAT THE MANUFACTURER TOLD HIM THAT THEY RECOGNIZED THE PROBLEM BUT DO NOT OFFER ANY KIND OF QUICK FIX OR RECALL. MR

Incident date: Sep 16, 2002

CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED AND NO WARNING THE VEHICLE WILL STALL AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED. MR

WHEELS ARE SUSEPTABLE TO DAMAGE UNDER NORMAL DRIVING CONDITONS EVEN THE SLIGHTEST OBSTICLE ,SUCH AS SPEED BUMP, ROAD WORK ,ECT.. NEVER SEEN SUCH A WEAK WHEEL , WELL BEING AND ALL THE UNSIGHTLY NOISE (FROM OL WARPY) JUST NOT SOMETHING YOU WOULD NOT EXPECT FROM A CAR THATS ONLY AROUND SIX MONTHS OLD AFTER THREE YEARS OF MANUFACTORING THESE WHEELS THEY WOULD RELIZE ALL THE PROBLEMS, OR DID THEY(NE... Read more

Incident date: Oct 9, 2002

WHILE BRAKING THE VEHICLE EXPERIENCED EXTENDED STOPPING DISTANCE WHICH RESULTED IN AN ACCIDENT. THE DEALER HAS REPLACED THE BRAKE PADS AND ROTORS SEVERAL TIMES. A PIECE OF THE AXLE HAS PUNCTURED THE TIRES CAUSING BLOWOUTS AND FLAT TIRES ON SEVERAL OCCASIONS. *MR *NLM

Crash 1 injured

Incident date: Oct 9, 2002

Crash 1 injured

CONSUMER STATES THAT WHILE DRIVING VEHICLE WILL STALL OUT. WHICH WAS CAUSED BY A SHORTAGE IN THE ELECTRICAL SYSTEM. POWER LOCKS ARE ALSO INOPERATIVE DEALER CONTACTED. *MR

Incident date: Sep 17, 2002

CONSUMER STATES THAT IN A FRONT END COLLISON THE AIR BAG DID NOT DEPLOY ON IMPACT CAUSING INJURIES TO DRIVER AND PASSENGER. *MR

Crash 2 injured

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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