Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 14,474 complaints for MITSUBISHI

CONSUMER CALLED COMPLAINING ABOUT HAVING A PROBLEM WITH THE TRANSMISSION. ALSO STATED THAT WHILE REVERSING THE VEHICLE IT TOOK OFF EVEN DO THE CONSUMER HAD HER FOOT ON THE BRAKE PEDAL. DEALER WAS CONTACTED AND STATED THAT IT WILL BE UP TO THE INSURANCE COMPANY TO FIX IT. TS

Incident date: Nov 1, 2002

THE CONSUMER VEHICLE IS LEAKING OIL COMING FROM A BLOWN HEAD GASKET. PLEASE FILL IN ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS

Incident date: Sep 1, 2002

THE VEHICLE'S ENGINE REVVED WHILE SLOWING DOWN WHICH CAUSED THE ENGINE TO SURGE AND THE CAR TO SUDDENLY ACCELERATE. *TS *NLM

HAVE A POPPING SOUND FROM THE FRONT OF MY CAR. THIS OCCURS UNDER DIFFERENT SITUATIONS SUCH AS REVERSING, MOVING FORWARD AND TURNING. TOOK CAR IN TO MITSUBISHI AND THEY PUT A RUBBER COVER AROUND THE COILS PER A TSB. STILL HAVE PROBLEM. WHEN I TOOK IT BACK IN TO MITSUBISHI. THEY SAID THEY COULDN'T DUPLICATE IT. TOOK TEST DRIVE AND COULDN'T DUPLICATE. PROBLEM IS I CAN HAVE IT ONE DAY AND NOT T... Read more

Incident date: Nov 8, 2002

RIGHT SIDE OF CAR SUDDENLY DROPPED WHEN MAKING A LEFT TURN FROM A STOP LIGHT. DRIVER LOST CONTROL OF CAR RUNNING INTO RIGHT SIDE CURB NO INJURIES. AFTER COLLISION THE WHEEL WAS AT AN ANGLE AND JOINT AT THE RIGHT UPPER CONTROL ARM WAS LOOSE AT THE HUB. ALSO, THE RIGHT REAR WHEEL RIM WAS BROKEN AND THE REAR TIRE HAD BECOME FLAT. THERE WAS NO DAMAGE TO TIRE TO INDICATE ANY KIND OF BLOW OUT. PARTS... Read more

Crash

Incident date: Aug 29, 2002

AFTER PARKING VEHICLE, CONSUMER STATES' THERE WAS BURNING AND SMOKING COMING FROM THE BRAKES. CAUSE IS UNKNOWN. PLEASE DESCRIBE FURTHER. TS

Incident date: Jun 1, 2002

WHILE DRIVING ALL THE VEHICLES WHEELS LOCKED UP, IT WAS DETERMINED THAT THERE WAS AN OIL LEAK FROM THE TRANSFER CASE. *TS *JG *NLM

Incident date: Nov 4, 2002

WHILE DRIVING AT HIGH SPEED THE ENGINE SHUT DOWN CAUSING LOST OF POWER STEERING. PLEASE FEEL FREE TO ADD ANY ADDITIONAL INFORMATION. TS

Incident date: Nov 19, 2002

AFTER VEHICLE CRANK SHAFT PULLEY WAS IMPACTED AND DEALERSHIP INDICATED THAT IT WAS OKAY. WHILE DRIVING THE CRANK SHAFT PULLEY BROKE. THE DEALERSHIP IS REFUSING TO FIX THE VEHICLE. PLEASE PROVIDE MORE DETAILS TS

Incident date: Sep 17, 2002

NO SUMMARY. DT

Incident date: Sep 17, 2002

NO SUMMARY. DT

Incident date: Sep 17, 2002

NO SUMMARY. DT

Incident date: Oct 22, 2002

WHILE WAITING FOR THE LIGHT TO CHANGE AT ZERO SPEED, I WAS STRUCK IN THE REAR BY A CONVERSION VAN GOING APPROXIMATELY 40 MPH. PRIMARY IMPACT CAUSED THE BACK OF THE DRIVER'S SEAT TO COLLAPSE. THE CAR WAS TOTALED AND I AS THE DRIVER EXPERIENCED SEVERE LOWER AND UPPER SPINE INJURIES. DT

Crash

Incident date: Oct 8, 2002

WHILE DRIVING THE POWER DOOR LOCKS WOULD GO UP AND DOWN, ALSO SOMETIMES THE DOOR LOCKS WOULD NOT LOCK OR UNLOCK. *YH

Incident date: Oct 8, 2002

WHILE DRIVING THE VEHICLE STALLED, THE DEALER REPLACED THE CAP, ROTOR, PLUG WIRES AND DIST SEAL. *YH

THE ONLY DOOR THAT WILL OPEN NORMALLY IS THE DRIVERS SIDE DOOR. PASSENGER SIDE DOOR WILL ONLY OPEN FROM INSIDE, AND BOTH PASSENGER REAR DOORS WON'T OPEN FROM INSIDE OR OUTSIDE. CONSUMER FEELS THIS IS VERY UNSAFE IF YOU NEED TO EXIT QUICKLY IN AN EMERGENCY. PLEASE PROVIDE ANY FURTHER INFOMATION. TS

Incident date: Nov 7, 2002

CONSUMER STATES THE PASSENGER SIDE AUTOMATIC SEAT BELT DISENGAGES WHILE DRIVING. ALSO THE SAME BELT WILL INTERMITTENTLY NOT ENGAGE WHEN VEHICLE IS STARTED. TS

THE COMPLAINT IS THAT THE CAR DOESN'T HAVE THE REAR SEAT HEAD CONFORTERS. THE CAR AND THE DEALER HAVE BEEN PROMISSING A SUPPOSED REPLACEMENTS THAT THEY ORDERED. I HAVE BEEN WAITING FOR THIS PROMISE SINCE JANUARY 2002. DT

Incident date: Oct 15, 2002

ALSO I FOUND SHATTERED GLASS UNDER THE REAR SEATS, WHICH APPEARS TO BE REAR WINDSHIELD GLASS. MY CAR ALWAYS PULLS TO THE RIGHT AND MY RIGHT SIDE WINDOW DOES NOT CLOSE PROPERLY. I JUST WANTED TO KNOW IF THIS VEHICLE WAS IN A MAJOR ACCIDENT WHEN I PURCHASED IT. DT

Incident date: Nov 10, 2002

FOR THE PAST TWO DAYS MY CAR HAS BEEN MISSING(THE ENGINE NOT IDLING AS NORMAL). I TOOK IT TO A MECHANIC WHO CHECK THE ENGINE. HE SAID THAT THE NUMBER 2 CYLINDER IS NOT FIRING PROPERLY. HE CHANGE THE SPARK PLUGS AND THE PROBLEM IS STILL PERSISTING. HE SAID THAT HE SWITCH THE NUMBER 2 AND 4 INJECTORS AND HE DISCOVERED THAT THE INJECTORS ARE WORKING BUT THEIR SEEM TO BE A PROBLEM ASSOCIATED WITH THE ... Read more

VEHICLE IS RUSTING AT FACTORY SEAMS/WELDS FOR FRONT FRAME RAILS & APRON. DT

LUG NUTS. DT

PAINT CHIPS EASILY ON ANY PANEL. DT

RIGHT & LEFT REAR END LINKS/WHEEL BEARINGS HAD TO BE REPLACED. DT

SPRINGS IN SEAT ARE MAKING NOISE DUE TO RUSTING.

Incident date: Jun 1, 2002

BOTH FRONT TIRES STARTED TO SHAKE, HAD THE TIRES BALANCED, ROTATED, ETC. MECHANIC PUT THEM ON BACK. THEY SHAKE LIKE UNREAL. WHEN I PURCHASED THE CAR, IT DID NOT DO THIS (BOUGHT USED). IT SEEMED TO HAPPEN OUT OF THE BLUE. DT

Incident date: Nov 1, 2001

THE RIMS ON THE VEHICLE BENT UNDER NORMAL DRIVING CONDITIONS RESULTING IN LOSS OF TIRE PRESSURE. RELATED INVESTIGATION EA 02 007. *MR *NLM

Incident date: Aug 22, 2002

HEADLAMP FAILURE DUE TO WIRING HARNESS MALFUNCTIONING. CONSUMER WAS SEEKING REIMBURSEMENT SINCE THE HEADLIGHTS WERE ON RECALL. *YH....*AK

Incident date: Aug 22, 2002

HEADLAMP FAILURE DUE TO WIRING HARNESS MALFUNCTIONING. CONSUMER WAS SEEKING REIMBURSEMENT SINCE THE HEADLIGHTS WERE ON RECALL. *YH....*AK

Incident date: Aug 22, 2002

THE TIMING BELT WAS ON RECALL. HOWEVER, THE CONSUMER WAS NOT NOTIFIED OF THE RECALL. CONSUMER THEN FOUND OUT ABOUT THE RECALL, AFTER THE REPAIR WAS MADE.*YH

Incident date: Aug 22, 2002

CONSUMER STATED THAT THE BLOWER MOTOR WAS INOPERATIVE. *YH

Incident date: Nov 1, 2002

VEHICLE HAS MANUAL TRANSMISSION. CONSUMER STATES THE TRANSFER CASE IF LEAKING DIFFERENTIAL FLUID. MR

Incident date: Nov 11, 2002

DRIVER'S SIDE WINDOWS WOULD FOG UP ON THE OUTSIDE WHENEVER THE AIR CONDITIONER IS TURNED ON. THE PROBLEM CAN HAPPEN WHILE VEHICLE IS IDLING. A RENTAL VEHICLE FROM ENTERPRISE. MR

Incident date: Nov 1, 2002

WHILE DRIVING AT 80 MPH THE VEHICLE TRANSFER CASE FAILED. THIS CAUSED THE REAR WHEELS TO LOCK UP RESULTING IN CONSUMER LOSING CONTROL OF VEHICLE. PLEASE PROVIDE MORE DETAILS. TS

Incident date: Dec 1, 2001

WHILE TRAVELING AT 50 MPH, THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION IN WHICH NONE OF THE AIRBAGS DEPLOYED. AIRBAG LIGHT HAS GONE ON AND OFF PRIOR TO ACCIDENT. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

Crash

Incident date: Dec 1, 2001

WHEN EVER VEHICLE IS IN REVERSE THERE IS A CLICKING NOISE. TOOK TO DEALER AND THE DEALER WANTS TO REPLACE THE FRONT DRIVESHAFT. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

Incident date: Oct 20, 2002

WHILE TRAVELING AT 25 MPH, CONSUMER STATES VEHICLE T-BONE ANOTHER CAR AND NONE OF THE VEHICLES AIRBAGS DEPLOYED. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

Incident date: Oct 20, 2002

WHILE TRAVELING AT 35 TO 40 MPH, CONSUMER STATES' RAN A RED LIGHT AND T-BONE ANOTHER DRIVER. CONSUMER STATES NONE OF THE AIRBAGS DEPLOYED. PLEASE PROVIDE ANY FURTHER INFORMATION. TS

Crash

Incident date: Sep 16, 2002

NO SUMMARY. DT

Incident date: May 21, 2002

ON MAY 21, 2002 WHILE DRIVING AT THE SPEED OF APPROXIMATELY 30 MILES PER HOUR MY TWO RIGHT BRIDGESTONE BUELER H/T D689 TIRES BLEW OUT. AS A RESULT OF THAT THE VEHICLE WENT OUT OF CONTROL AND COLLIDED WITH THE GROUND. THE TIRES WERE REPLACED BUT IT WAS THEN DETERMINED THAT A BRAND NEW FRAME WAS NEEDED AS A RESULT OF THE COLLSION WITH THE GROUND. POLICE DID REPORT TO THE SCENE AND DETERMINED THAT ... Read more

1 injured

Incident date: May 21, 2002

I SENT A DESCRIPTION OF THE ACCIDENT THE ODI NUMBER IS 769218. JUST IN CASE YOU DIDN'T GET IT I'LL GO OVER THE DETAILS AGAIN. ON MAY 21, 2002 MY TWO RIGHT TIRES BLEW OUT WHILE I WAS GOING APPROXIMATELY 30 MPH. AS A RESULT OF THE BLOW OUT MY CAR COLLIDED WITH THE GROUND AND WENT OUT OF CONTROL. LUCKILY THERE WERE NO FATALITIES. ALSO IT WAS DETERMINED THAT A BRAND NEW FRAME WAS NEEDED BECAUSE T... Read more

Incident date: Jun 3, 2002

THE TRANSMISSION WAS LEAKING AT THE TIME THAT I PURCHASED THIS CAR. THE DEALER WHO I HAD INSPECT THE CAR TOLD ME THAT THE REPAIR WOULD BE COVERED UNDER WARRANTY, WHICH IT EVENTUALLY WAS. HOWEVER, I HAVE SINCE LEARNED THAT THESE TRANSMISSION FAIL ON A VERY WIDESPREAD BASIS, WHICH I WAS NOT TOLD. I THINK THIS SHOULD BE A RECALL ISSUE. I WAS LUCKY TO HAVE CAUGHT MY PROBLEM WITH JUST 3 MONTHS LEFT ON ... Read more

Incident date: Oct 21, 2002

PASSING A TRUCK ON SMALL HILL AND LOST POWER. HAD NO GEARS AT ALL. NO FORWARD OR REVERSE. HAD TO TAKE ACTION TO GET OFF ROAD. DT

Incident date: Oct 25, 2002

THE CAR JUST STOPPED MOVING IN THE MIDDLE OF A HIGHWAY AND THEIR WAS NO WIERD SOUNDS TO FORWARN ME OF ANYTHING! THIS HAPPENED IN JANUARY 2001 AND THE DEALER SAID IT WAS THE CLUTCH. THE DEALER WAS RUDE/MEAN, BUT THEN I CALLED MITSUBISHI MOTORS AND THEY TOLD THE DEALER TO CHANGE THE CLUTCH. HERE IT IS 22 MONTHS LATER, 10/2002, AND THE CLUTCH IS GOING OUT AGAIN THE DEALER IS TELLING ME. THE DEALER... Read more

Incident date: Oct 25, 2002

AFTER RECALL FOR THE CRANKSHAFT WAS DONE ON THE VEHICLE, THE DEFECT REACCURED. DEALERSHIP REFUSING TO FIX PROBLEM. TS

Incident date: Sep 3, 2002

THIS VEHICLE HAS HAD MULTIPLE PROBLEMS WHICH THE DEALERSHIP, ON MULTIPLE ATTEMPTS TO FIX, HAS NOT BEEN ABLE TO FIX FAILURE. INITIALLY, THE VEHICLE WAS LEAKING FUEL AT THE PASSENGER REAR WHEEL WELL. THIS HAS OCCURRED ON 3 SEPARATE OCCASIONS. NO REASON FOR THIS WAS FOUND UPON INSPECTION. THE 3RD TIME THERE WAS FUEL LEAKAGE, THERE WAS ALSO A FAILURE OF THE ENGINE IN WHICH HESITATING AND STALLING... Read more

Incident date: Sep 3, 2002

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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