Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 14,402 complaints for MITSUBISHI

Incident date: Jun 5, 2003

DRIVER'S SIDE SEAT BELT IS INOPERATIVE. DEALER NOTIFIED. *AK

Incident date: Mar 28, 2001

AUTOMATIC TRANSMISSION LOCKED UP WITH NO PRIOR WARNING. WITH UNDER 20000 MILES ON THE CAR TRANSMISSION WOULD NOT SHIFT. TOOK TO DEALER AND THEY MADE AN ADJUSTMENT AND IT WAS FINE. THEN, AT 76000 MILES THE TRANSMISSION LOCKED UP IN TRAFFIC. *JB

Incident date: Dec 29, 2001

RIMS ON 2001 MITSUBISHI SPYDER BEND EASILY.*JB

Incident date: May 10, 2003

I WAS DRIVING ABOUT 60 MPH ON THE HIGHWAY, WHEN ALL OF A SUDDEN, THE TRANSMISSION SHIFTED THREE TIMES. THE CHECK ENGINE LIGHT CAME ON, AND WHEN I GOT HOME, THE CAR WOULD NOT GO INTO REVERSE. THE NEXT DAY, I PLACED THE GEAR IN DRIVE, AND PRESSED THE GAS; IT SOUNDED AS IF THE ENTIRE EVERYTHING WOULD FALL OUT. MY TRANSMISSION HAS GONE OUT WITHOUT WARNING, AND I KNOW THIS IS NOT NORMAL. I NOW SEE ... Read more

Incident date: May 10, 2003

CONSUMER HAS HAD 2 DIFFERENT LOWER CONTROLL ARM BALL JOINT FAILURES. WHILE DRIVING IN 10/02, RIGHT FRONT WHEEL "CAVED IN" CAUSING LOSS OF VEHICLE CONTROL. 2ND FAILURE WHILE DRIVING ON 06/08/03 THE LEFT FRONT WHEEL "CAVED IN". *AK

Incident date: Jun 3, 2003

I OWN A 1995 MITSIBUSHI MONTERO SR. ABOUT A WEEK AGO I NOTICED AN OIL LEAK FROM THE BACK OF THE CAR. I TOOK MY CAR TO THE MECHANIC AND HE CHECK IT OUT AND TOLD ME THAT THE REAR TRANSAXLE WAS CRACKED ON THE LEFT SIDE (DRIVER SIDE) WHERE IT WAS WELDED TOGETHER FROM THE MANUFACTURER AND DIFFERENTIAL OIL WAS LEAKING THROUGH THERE. I DROVE THE CAR BACK HOME ABOUT A MILE TO FIND OUT THAT IT COMPLETELY B... Read more

Incident date: Jun 1, 2003

CONSUMER WAS INVOLVED IN A SINGLE CAR HEAD-ON COLLISION INTO A DITCH. NEITHER THE FRONT DRIVER OR PASSENGER AIR BAGS DEPLOYED.*AK

Crash 1 injured

Incident date: Jun 9, 2003

THE REAR DOOR WILL NOT CLOSE AND THE LATCHES WILL GO UP AND DOWN INTERMITTENTLY. *AK.

Incident date: Jul 17, 2002

THERE WAS A VIBRATION AND BRAKE PULSATION. THE FRONT ROTORS WERE INSPECTED AND WERE FOUND WARPED. THE DEALER REPLACED THE TWO FRONT TIRES TO ELIMINATE THE VIBRATION IN WHICH THE PROBLEM REMAINED. THE TIRES WERE CHANGED 11 TIMES IN LESS THAN A YEAR. THE VIBRATION REMAINED AND WAS MOST NOTICEABLE WHEN THE VEHICLE ACCELERATED OR ON BENDS AND REMAINED THROUGHOUT THE RANGE OF DRIVING SPEEDS. THE D... Read more

Incident date: Jul 17, 2002

WHEN IT IS COLD VEHICLE WILL NOT ENGAGE INTO DRIVE. IT TAKES ABOUT 30 TO 40 SECONDS, AND THEN VEHICLE JUMPS INTO GEAR. *AK

Incident date: Jun 6, 2003

WHILE DRIVING AT 55 MPH THE REAR PASSENGER WHEEL FELL OFF, NUTS AND BOLTS BROKE AND THE SEAL CAME OFF. *AK

Incident date: Jun 6, 2003

NHTSA RECALL 00-V-311-001 CONCERNING MIRAGE MODEL VEHICLES EQUIPPED WITH 1.5L ENGINES; MONTERO SPORT MODELS EQUIPPED WITH 3.0L ENGINES; AND MONTERO MODELS EQUIPPED WITH 3.0L ENGINES. THE BOLT SECURING THE CRANKSHAFT PULLEY CAN BECOME LOOSE AND THE PULLEY COULD FALL OFF THE VEHICLE. RECALL REPAIRS FAILED IN THIS VEHICLE.*AK

THERE WAS A STRONG ODOR OF GAS INSIDE THE VEHICLE. *JB

Incident date: Jun 2, 2003

WHILE DRIVING THE VEHICLE STALLED AND IT BECAME HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. *NLM

Incident date: Jun 12, 2002

I PURCHASE A MITSUBISHI GALANT ON JULY 23, 2003. SINCE THEN I HAVE HAD 4 FRONT BRAKE CHANGE, ROTOR CUT 2 TIMES,REPLACE CALIPER, ABS / ANTI-LOCK SENSOR SENSOR REPLACE ONCE. WITH THAT BEEN THE MANGER AND ON GOING PROBLEMS I HAVE HAD AN ACCIDENT DUE TO BRAKE FAILURE. I ALSO NOTICE THAT THE STEERING WHEEL IS ALWAYS VIBRATING. *NLM

Crash

Incident date: Apr 17, 2003

WHILE STOPPING AT A STOP SIGN, THE VEHICLE WAS INVOLVED IN A FRONT COLLISION. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. DRIVER AND PASSENGER SUSTAINED INJURIES. *AK *TS

Crash 2 injured

Incident date: Sep 9, 2000

LOST CONTROL OF VEHICLE AFTER MAKING RIGHT TURN. COLLIDED WITH OTHER VEHICLE AFTER LEAVING ROADWAY. *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****740967

Crash

MY MANUAL TRANSMISSION HAS A PROBLEM, THE CAR IS STILL DRIVABLE, BUT EVERY TIME I PUSH MY CLUTCH, MY SHIFTER MOVES UP AND DOWN, FORWARD, OR BACKWARD AND SOMETIMES GOES OUT OF THE GEAR. I THOUGHT THAT IT COULD BE A PROBLEM WITH ONE OF MY MOUNTS GOING BAD, BUT A MECHANIC CHECKED THEM AND SAID THEY WERE OK. THEN I FOUND OUT ABOUT THE FAILURES OF TRANSMISSIONS BY OTHER CARS JUST LIKE MINE, SO IT'S ... Read more

AIR CONDITIONE RCOMPRESSOR BROKE. *AK

Incident date: Dec 1, 2002

MY COMPLAINT IS ABOUT THE BLEND DO FOR THE HEATING SYSTEM OF THE 2003 MITSUBISHI ECLIPSE. WHEN THE TEMPERATURE CONTROL KNOB IS ROTATED TO THE HOT POSITION, A CABLE BEHIND THE DASHBOARD AND DIRECTLY OVER THE ACCELERATOR PEDAL ROTATES THE BLEND DOOR LEVER TOWARD THE FIREWALL. A PIN ON THE LEVER, WHICH CONNECTS TO THE CABLE, ENGAGES MY SHOE, PINNING MY SHOE TO THE ACCELERATOR PEDAL. TO FREE MY SHO... Read more

Incident date: Nov 20, 2002

1999 MITSUBISHI GALANT. *JB ****DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****770785

Incident date: Jun 2, 2003

WHILE DRIVING, 2 LUG NUTS BROKE OFF. *AK THE DEALER REPLACED ALL 4 LUG NUTS *PH *JB

Incident date: May 25, 2003

BOTH DOOR HANDLES BROKE OFF IN MY HAND WHEN I ATTEMPTED TO OPEN THE DOOR.

Incident date: Dec 16, 2002

AT 25 MPH SOMETHING BROKE AND THE VEHICLE MADE A SUDDEN LEFT TURN. *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****770767

Incident date: Mar 27, 2002

TRANSFER CASE CAME APART AND WHEELS LOCKED UP. *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****760652

Incident date: May 6, 2003

BRAKES, GRIND AND SQUEAK, HAD THEM CHECKED WAS TOLD THAT THEY WERE FINE. ALSO HAD A FRONT WHEEL ALLIGNMENT DUE TO RIGHT PULLING!!!! AND ALSO I HAVE EXPERIENCED WHEN FRONT WINDOWS ARE ROLLED UP AND THE BACK ARE DOWN,,YOU DO HAVE AIR PRESSURE THAT IS NOT GOOD!!!! ALL COMPLAINTS THAT HAVE BEEN NOTED BY PREVIOUS CONSUMERS ARE RIGHT ON THE MONEY AS FAR AS THIS MONTERO SPORT VEHICLE, AND SOMETHING SHOUL... Read more

Incident date: Apr 22, 2002

THE ROTORS AND BRAKING SYSTEM ON THE 2001 MONTERO SPORT ARE UNDERSIZED FOR THE WEIGHT OF THE VEHICLE. AT 4217 MIIES, THE REAR ROTORS HAD TO BE TURNED. THEY WARP BADLY, MAKING IT VERY HARD TO CONTOL WHEN BREAKING. NOW AT 37K THEY NEED TURNING AGAIN, IF POSSIBLE, OR REPLACEMENT.

THE TRANSMISSION LOCKED UP WHILE REVERSING. THE VEHICLE NO LONGER SHIFTS INTO ANY GEAR. *TT

Incident date: May 25, 2003

WHILE DRIVING AT LOW SPEED AND WITHOUT WARNING THE VEHICLE SHUT OFF. *TT

Incident date: May 23, 2003

I WANT TO FILE A COMPLAIN ABOUT THE ECU FAILURE OF MY 91 MITSUBISHI GALANT. I BOUGHT THIS CAR USED THREE YEARS AGO. RECENTLY, THE CHECK ENGINE LIGHT CAME ON, THE ERROR CODE SHOWED A BAD BAROMETRIC PRESSURE SENSOR. I REPLACED IT AND COULDN'T FIX THE PROBLEM. A SHOP REPLACED IT AGAIN AND THE ERROR CODE WAS STILL THERE. THEY FINALLY DIAGNOZED A BAD ECU. I HAVE HEARD A LOT OF COMPLAINS ABOUT THE EARLY... Read more

Incident date: Mar 17, 2003

WHILE TRAVELING AT 30 MPH, ANOTHER VEHICLE TRAVELING AT 25 MPH CROSSED THE PATH OF THE CONSUMER'S VEHICLE, WHICH FORCED THE CONSUMER TO HIT THE VEHICLE HEAD ON. NONE OF AIRBAGS DEPLOYED. *TT *CB *JB

Crash 1 injured

Incident date: Dec 1, 2002

THE VEHICLE JERKED AS IF IT WAS GOING TO SHUT OFF AND SOMETIMES IT COMPLETELY SHUT DOWN INTERMITTENTLY. *TS *JB

Incident date: Sep 22, 2001

SEE MY WEBSITE AT WWW.ALL-LEMONS.COM FOR DETAILED AND PICTURES OF THE CAR. PLUS VISIT HTTP://CARSURVEY.ORG/REVIEW_32954.HTML FOR FURTHER INFORMATION ON THIS VEHICLE. *JB ****DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****770827

Incident date: May 1, 2002

THERE APPEARS TO BE A MANUFACTURERS DEFECT IN THE BODY OF ALL MITSUBISHI ECLIPSES THAT HAVE THE SAME BODY STYLE OF 1998. THERE IS A PIECE ON THE UNDERSIDE ON THE DRIVER'S SIDE THAT CATCHES ON PARKING SPACE MARKERS AND CAUSES THE WHOLE FRONT PIECE OF THE CAR TO EITHER TEAR, HANG, OR IN SOME CASES FALL OFF. *NLM

Incident date: May 1, 2003

MITSUBISHI ECLIPSE (2000) DEFECTIVE WHEELS. *NLM

Incident date: May 23, 2003

BOTH REAR HUB & BEARING ASSEMBLYS WERE CAUSING VIBRATIONS IN THE CAR. CAR IS 3 YEARS OLD AND THE MECHANIC CLAIMED HE NEVER HAD TO REPLACE BOTH REAR HUB ASSEMBLYS ON SUCH A NEW VEHICLE. THE ASSEMBLY LEFT NO ROOM TO LUBRICATE THE BEARINGS WHICH CAUSED THEM TO KEEP IN MOISTURE AND RUST PREMATURELY. MECHANIC SAID THE PARTS WERE FILLED WITH RUST FRAGMENTS TO THE POINT HE WAS SURPRISED THE TIRES STAYED ... Read more

AFTER THE RECALL REGARDING THE TRANSFER CASE WAS PERFORMED, THE VEHICLE STARTED TO EXPERIENCE OTHER PROBLEMS. *JB

THE RIMS BENT, WHICH CAUSED THE TIRES TO BECOME FLAT. *JB

Incident date: Mar 10, 2000

CD PLAYER FAILED. *JB

Incident date: Apr 12, 2000

THE SEAT BROKE WHILE DRIVER WAS ON THE HIGHWAY. WE TOOK IT TO THE DEALERSHIP AND SERVICE PERSON INDICATED THAT SEAT BROKE DUE TO OVER HEATING DURING THE WELDING. MY CONCERN IS THAT THE WELDING IS PERFORMED BY ROBOTS, AND I WONDER HOW MANY SEATS WILL BREAK BEFORE THE THREE YEAR PERIOD. ****DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****760780. *AK

Incident date: May 17, 2003

WHILE DRIVING, THE BALL JOINTS SEPARATED WHICH CAUSED THE VEHICLE TO STEER TO THE LEFT AND DAMAGED THE AXLE. *JB

WHEN THE CONSUMER BACKED OUT OF A DRIVEWAY THE REAR SWAY BAR BROKE. A MECHANIC LOOKED AT THE VEHICLE AND SUGGESTED THAT THE CONSUMER NOT DRIVE IT. *NLM

Incident date: May 7, 2003

WHILE PULLING INTO A PARKING LOT THE ENGINE STARTED RACING AND THE VEHICLE CRASHED. *NLM

Crash 1 injured

Incident date: May 16, 2003

CAR STALLED AT A STOP LIGHT FOR NO REASON AND HAD DIFFICULTY STARTING AGAIN. WHILE DRIVING, CAR WOULD SUDDENLY LOSE THEN REGAIN POWER. HAS HAPPENED 6 TIMES WHILE DRIVING IN THE LAST 3 DAYS. *JB

Incident date: Feb 15, 2003

WHEN THE VEHICLE WENT OVER A BUMP IN THE ROAD, ALL FOUR RIMS BENT. *JB

Incident date: Jun 1, 2002

THE SUNROOF FAILED TO OPEN, THE DEALER REPLACED THE PUSH BUTTON ASSEMBLY TWICE. *JB

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog