Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 14,402 complaints for MITSUBISHI

Incident date: Mar 14, 2021

Cvt transmission jerking , engine is always idling hard sometimes wants to even shut off , accelerating sometimes takes a lil while to respond , rack and pinion assembly faulty I would like for nissan to fix my car or get a lump sum check for all faulty errors these cars have

Incident date: Apr 27, 2023

I am having a problem with my engine consuming oil. I also had loss of power in the engine when I was pulling out on a highway which was very dangerous. I took the car back to the dealership and they replaced the whole exhaust system and said it was dirty. I had another part replaced last year that they told me was dirty due to oil. I have taking the car back to the dealership for oil consumption ... Read more

Incident date: May 1, 2023

The contact owns a 2017 Kia Sorento. The contact stated while stopped in an intersection at a traffic signal, the vehicle was making an abnormal rattling sound, coming from the engine compartment, and the vehicle then stalled. The contact stated that the battery and oil warning lights were illuminated. The contact attempted to restart the vehicle; however, the vehicle failed to restart. The contac... Read more

Incident date: May 1, 2023

The contact owns a 2014 Jeep Patriot. The contact stated that while driving at an undisclosed speed, the passenger's headrest exploded. The passenger sustained injuries to her neck but did not receive medical attention. The vehicle was taken to an independent mechanic, who informed the contact that the headrest needed to be replaced. Additionally, while the contact was attempting to fill the fuel ... Read more

1 injured

Incident date: May 1, 2023

The contact owns a 2015 Mitsubishi Outlander Sport. The contact state that on several occasions while driving at various speeds, the vehicle hesitated and then stalled. The contact stated that while accelerating, the vehicle lunged forward then inadvertently increased in speed. The contact was able to stop the vehicle. Additionally, the contact stated that while shifted in reverse(R), the vehicle ... Read more

Incident date: May 2, 2023

The contact owns a 2018 Ford F-150. The contact stated that while hauling a trailer and driving approximately 70 MPH, the transmission erroneously down shifted causing the vehicle to abruptly decelerate. Moments later, smoke was present coming from the rear of the vehicle. Upon inspection, the contact discovered that the smoke was caused by transmission fluid leaking onto the exhaust. The vehicle ... Read more

Incident date: May 2, 2023

The contact owns a 2018 Ford F-150. The contact stated that the tailgate opened independently twice. The contact took the vehicle to the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V983000 (Latches/Locks/Linkages) however, the VIN was not included. The manufacturer h... Read more

Incident date: May 2, 2023

Shannon bell private dealer is selling this car with a unrepairable cv axel. I purchased it and di my home work he rolled the miles back. He's falsely advertising it as clean tie and 190 something miles. That's even less then when I had it. Air bag lights are on and he unplugged the wires along with seatbelt so the lights don't show.

Incident date: Apr 22, 2018

The steering wheel was received misaligned from the factory. When the steering wheel is held straight the vehicle veers to the left.

Incident date: May 1, 2023

The contact owns a 2015 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V504000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had n... Read more

Incident date: May 1, 2023

My infotainment center has repeatedly failed during operation. It is distorted while driving, freezes, stuck on previous screen display. This causes all safety features to be inoperable. I can’t see the camera back up display. I can’t see the map or upcoming exit/next direction. The Honda genius features are impacted by this. My vehicle suddenly thinks I am exiting while I’m driving and rand... Read more

Incident date: Apr 11, 2023

Here I explain the problem better, when the car is at a low speed, such as when parking, the gasoline engine starts and it starts to rev up to 6k RPM and after that it brakes and hits hard, this would be dangerous on the highway and another problem is that when accelerating it has a delay of 1-3 seconds, and I want to report this problem to see if there is any solution

Incident date: Apr 11, 2023

Incident date: Aug 6, 2022

KIA. CONSUMER WRITES IN REGARD TO TRAILER HITCH SAFETY RECALL.

Incident date: Aug 6, 2022

The "High Voltage Battery May Melt or Burn" recall for my vehicle (2021 Bolt EV) still says "Remedy not yet available" 20 months after the recall was issued. This is unacceptable to not have a solution after this amount of time. Furthermore, Chevrolet is now misrepresenting the recall at their own website as "Incomplete", instead of the correct "Incomplete, Remedy not available" (at https://www.c... Read more

Incident date: Aug 6, 2022

This 2017 outlander has had issues with the tire rod multiple times. It needed to be fixed approx every three months and the tires needed constant changing as well. This vehicle had a timing chain issue which left me stranded in the middle of the high way. the power stopped, the car started to jerk back and forth and it would power off. We had to get this car towed to three seperate mechanics a... Read more

Incident date: Oct 8, 2022

While driving at normal highway speeds, the piece of black trim on the passengers side of windshield flew off. Thankfully I was alone on the road so it did not strike another passenger. I took the vehicle to Ford. The service managed admitted that they had several issues with pieces falling off, but since it was not under warranty or recall I had to pay full price to have it fixed. This could have... Read more

Incident date: Oct 8, 2022

The front headlights have been on recall for some time now. When I last contacted the dealership they said they wouldn't fulfill the repair and also said that they would no longer be making parts for the car and may not ever fix the headlights but I waited to see if that wasn't the case. You can check the date the recall was first made officially compared to today to see the timeline.

Incident date: Jan 1, 2022

Cadillac cue system malfunction. Cadillac Cue is inoperable and randomly scrolls through screens/selecting features erratically while driving vehicle. It does not switch into the camera view mode so all vehicle safety cameras are inaccessible. When the screen is not randomly scrolling/selecting features and options, the Cadillac Cue screen is stuck on warning screen. All vehicle features within th... Read more

Incident date: Apr 17, 2023

The contact owns a 2015 Honda Accord. The contact stated while his fiancé was driving 65 MPH, the steering wheel jerked to the right independently. The contact stated no warning light was illuminated. The driver parked on the side of the road and after inspecting the vehicle, continued driving to the destination. The contact also stated the vehicle would steer independently to the right, and the ... Read more

Incident date: Jul 12, 2018

The Power Steering Assist Fault went out on the car and this is a common problem with ford fusion. The worse’s connected to the transmission became loose. This has cost me money from the dealership.

Incident date: Apr 9, 2023

The 2019 Dodge Charger, a police vehicle, was enroute to a crash scene when it caught fire. The fire appears to have originated in the engine compartment near the fire wall.

Fire

Incident date: Apr 9, 2023

The 2019 Dodge Charger, a police vehicle, was enroute to a crash scene when it caught fire. The fire appears to have originated in the engine compartment near the fire wall.

Fire

Incident date: Apr 9, 2023

This has happened 4 times in the last 2 weeks. While driving on the Interstate, the ABS light and skid control lights come on, shortly after all lights and the radio go off and the vehicle loses power. No power even when flooring the gas petal. Getting over to the side of the road, you can turn off the engine, sit for a few minutes, then all is fine. Diagnostics have been run showing no problems.... Read more

Incident date: Feb 2, 2023

Vehicle steering lost power steering and the steering is stuck in straight position only while driving. Vehicle can travel only straight line forward or backward and cannot turn. Powering off and on did not help resolve the issue. Had to get the car towed to Tesla service.

Incident date: Feb 2, 2023

The driver seatbelt screw came out from the wall at the base of the car. The seatbelt was no longer attached to the car. There was no previous damage or accidents to the seatbelt and the car has few miles on it. Kia towed it to the local dealership where they stated it “just came loose” and stated “it likely wasn’t fully tightened at the manufacturing plant.” They tightened it and said i... Read more

Incident date: Nov 4, 2022

Electronic oil level sensor can’t read oil level. Vehicle is currently at the mechanic shop getting the oil pump replaced. It’s costing me around $2,500 out of pocket since I don’t have a active warranty anymore.

Incident date: Apr 17, 2023

THIS CAR HAS A SPRING COMPRESSION CHAMBER WHERE THE KEY GOES IN THE DASHBOARD . TWICE OVER THE LAST 6 YRS THE CHAMBER HAS SPIT THE KEY OUT LIKE A BULLET AND SHUT THE CAR OFF. ONCE WHILE I WAS DRIVING ON A HIGHWAY IN 2017 AND AT A GAS STATION IN 2023. THE CHAMBER SMOKES UP AND IF SOMEONE WAS IN THE BACK SEAT THEY C/H/B KILLED BY THE FORCE OF THE CRYSTAL GLASS KEY. I REPORTED THE INCIDENTS TO THE A... Read more

Fire

Incident date: Apr 17, 2023

Fire

Incident date: Mar 20, 2023

The paint on the hood is peeling/flaking and is degraded. Right air shock is leaking causing the vehicle to continually pump up. I have the tow package, and with the air shock leaking, it does me no good. My air conditioner has not been cooling for a while. I started noticing it when it was hot in December, 2022. Would have thought it was a simple leak. The port valves have been changed. Air... Read more

Incident date: Feb 15, 2023

Good morning. I previously reported incident [XXX] about a subframe issue w/ my 2011 Mercedes Benz C-300. This morning I received a warranty extension from the originally expired 4 years/50,000 mile to 20 years/unlimited miles. The notice says that repairs must be performed by an authorized Mercedes Benz dealership. I had the auto fixed privately and filed the NHTSA request. I called their CS and... Read more

Incident date: Apr 13, 2023

I was driving speed limit, on a sunny day, when my car began to veer to the left. I eased back into the right lane and suddenly the car made a quick jerk to the left; then, another to the right. I slid on the bank and missed the ditch before becoming airborne and landing in a corn field. I was able to drive to a safe location when the traction control light appeared on the dashboard.

Crash

Incident date: Apr 13, 2023

Excessive oil consumption. Has been since I purchased the vehicle.

Incident date: Apr 13, 2023

My Car while on Cruise Control on Freeways on road trips has suddenly braked over 22 times with no cars I front of me. It’s scary and almost causing accidents wirh cars behind me. I am taking car to tesla next week, but this issue has continued over and over

Incident date: Feb 15, 2023

Travelling on an FM road, going 55 when Yukon began accelerating on its own, even when I took foot off the accelerator. tapped brakes, thinking cruise control had engaged. Vehicle swerved violently. Speed kept increasing. Saw I was traveling 75mph! Braked hard! Felt as if acceleration was fighting against the brakes. Then spun out in the middle of the highway, spinning around 1 1/2 times whil... Read more

Incident date: Apr 13, 2023

The sensors will go off for a collision when no cars are around. The automatic emergency break will break when not close to any cars.

Incident date: Apr 13, 2023

This complaint is regarding faulty water pumps in certain Ford vehicles. This is a known issue that Ford refuses to acknowledge. There are several class action lawsuits filed against Ford as well. The water pump is positioned in the engine’s center section, coolant leaks straight into the oil bucket. The coolant leak causes the engine to overheat and seize, prompting a new purchase. An overh... Read more

Incident date: Apr 13, 2023

The contact owns a 2019 Can-Am Spyder RT. The contact received notification of NHTSA Campaign Number: 22V352000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle was taken to a dealer and remained with the dealer a... Read more

Incident date: Jan 24, 2023

Tesla mentioned the seat alga’s a sensor malfunction. It is a 2019. The sensor malfunction impacts the airbag deployment. They will not fix and requires $4100 replacement of the seat.

Incident date: Jan 24, 2023

Tesla mentioned the seat alga’s a sensor malfunction. It is a 2019. The sensor malfunction impacts the airbag deployment. They will not fix and requires $4100 replacement of the seat.

Incident date: Jun 23, 2022

1. (Lighting) The front lights of the car kept turning off and on. We would always go to the repair shop every time the lights began to malfunction. (Engine) the oil was sticky which was not normal and the water entered inside. (Brakes) When you turned on the car, noises came from the brakes which were concerning and risky to drive in. 2. This car was risky to drive due to the problems with the oi... Read more

Incident date: Jul 14, 2022

Front airbag sensor is bad. I checked it to see if this vehicle had its recall done for this known problem looks like it did because it don’t have a open recall for it.

Incident date: Mar 31, 2023

Vehicle has, on multiple occasions, had blinker lights flicker while vehicle is turned off. Vehicle has locked by itself, without anyone touching the lock buttons. Vehicle has had multiple issues with the fuel injectors, where the vehicle will read “reduced power engine.” Vehicle has been to a Chevrolet dealership for repair, although the issue still persists. I believe there is an electrical ... Read more

Incident date: Mar 29, 2023

Strong fuel smell coming from vehicle. car sits in garage overnight and emits fuel smell in the garage to the point i have to keep the garage cracked. smell is most noticable after fill up but smell still continues after 100 or so miles. i believe fuel is leaking somewhere because the tank has moisture running down the back side.

Incident date: Mar 29, 2023

The contact owns a 2019 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had... Read more

Incident date: Mar 11, 2023

My Jeep was brought to Carl Burger Jeep because the check engine light stays on all the time. The dealership performed several software updates. The Check Engine light still stays on and has been on every since. About two months now. It was discovered that there is a part required for the EV battery that is not available due to back order. The service dept. said it was safe to drive. How do the... Read more

Incident date: Mar 11, 2023

The contact owns a 2018 Ford Escape. The contact stated that the tailgate failed to function as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 68,000.

Incident date: Mar 11, 2023

The driver seatbelt doesn’t lock to where it unlocks while driving. Also brakes have to be replaced often then the power control sensor made the car go limp out of no where. The engine light didn’t come on til way later after the car wouldn’t work properly. This is all a hazard to the person driving bc of the car goes limp out of no where it can cause an accident bc it stops working like if ... Read more

Incident date: Feb 21, 2023

Antana cover jest came off car on highway and almost hit a car behind me the car sward so it didn't get hit could have broke a windshield or cause the to hit a car in next lane

Incident date: Feb 21, 2023

About 6 months ago, while driving, my car hit a bump in the road and the brakes went all the way to the floor when I tried to stop. I pulled to the side of the road, turned car off and restarted and brakes returned to normal. Two days ago for no reason the brakes became non-responsive again. I turned the car off and restarted and they began to work again. Shortly after that incident, on the sam... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog