Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 14,402 complaints for MITSUBISHI

Incident date: Dec 8, 2003

WHILE DRIVING THE ACCELERATOR PEDAL GOT STUCK. AS A RESULT, VEHICLE ACCELERATED OUT OF CONTROL. NO IMPACT REPORTED. *AK

Incident date: Aug 20, 2003

MAIN BEARING FAILURE @ 65,000 MILES. DEALERSHIP WOULD NOT REPLACE, OR REPAIR. THIS IS A COMMON PROBLEM WITH THIS MODEL. I AM ON MY 2ND MOTOR WITH THE SAME PROBLEM.*AK

Incident date: Dec 14, 2003

DAMAGED ALLOY WHEELS ON MITSUBISHI ECLIPSE SPYDER (17 INCH, 6 SPOKE). I READ THE POSTINGS FROM LAST YEAR TONIGHT ON YOUR SITE AFTER I HAD MY SECOND EXPERIENCE WITH THIS PROBLEM. LAST WINTER I HIT A POTHOLE AND IT COMPLETELY SPLIT MY RIM. THE VEHICLE MAINTAINED STABILITY AND I WAS ABLE TO LIMP BACK HOME (ABOUT A HALF MILE) BUT THE RIM WAS CRACKED ALL THE WAY TO THE SPOKES FROM THE LIP. TONIGHT ... Read more

Incident date: Jun 1, 2003

FRONT ROTORS WARPED AT AROUND 15000 MILES. AT THE FIRST INCIDENT, I HAD THE ROTORS TURNED AND BOUGHT HIGH QUALITY PADS. SHORTLY THEREAFTER, THE ROTORS WARPED AGAIN. I BOUGHT ANOTHER SET OF ROTORS, AND THINGS WERE OKAY FOR ABOUT 10000 MILES. AFTERWARDS, BRAKING VIBRATION CAME BACK. I DECIDED TO BUY BREMBO SLOTTED ROTORS IN CASE THE FACTORY ROTORS WERE NOT GOOD ENOUGH. I FINALLY FOUND AN INTER... Read more

Incident date: Dec 11, 2003

WHILE DRIVING, THE BOLT SECURING THE CRANKSHAFT PULLEY BECAME LOOSE AND BROKE THE ENGINE. *AK THE OUTER RING SEPARATED AND WAS REPLACED. *SC *JB

Incident date: Dec 10, 2003

VEHICLE INVOLVED IN SEVERE CRASH WITH HEAVY FRONT END DAMAGE. THE AIR BAGS DID NOT DEPLOY RESULTING IN FACIAL INJURIES AND CRACKED RIBS TO THE DRIVER. *AK

Crash 1 injured

Incident date: Dec 8, 2003

CRACKED RIM. *AK

Incident date: Dec 7, 2003

2001 MITSUBISHI SPYDER RIMS. I AM HAVING TO REPLACE THE SECOND RIM WITHIN 6 MONTHS BECAUSE OF DENTS IN THE RIM. THE DENTS ARE NOT CAUSED BY HITTING ANYTHING. IT IS UNDER NORMAL DRIVING CONDITIONS. AT 400+ DOLLARS A PIECE FOR THESE RIMS: MITSUBISHI, AS WELL AS, DAIMLER CHRYSLER SHOULD BE SPANKED 400 TIMES EACH FOR THEIR GROSS NEGLIGENCE. IT DOES NOT TAKE A GENIUS TO REALIZE THE HAZARDS THIS P... Read more

WHILE DRIVING ABS LIGHT ILLUMINATED AND THE BRAKES FAILED. VEHICLE WAS TOWED TO THE DEALER, WHO DETERMINED THAT THE ABS CHIP MALFUNCTIONED, AND HAD TO BE REPLACED. *AK

Incident date: Dec 4, 2003

THE VEHICLE WAS IN PARK, AND THE KEY WAS TAKEN OUT OF THE IGNITION SWITCH. VEHICLE CAUGHT ON FIRE UNDER THE HOOD. CONSUMER NOTICED BLACK SMOKE AND LARGE FLAMES. UNDETERMINED CAUSE. DEALER NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. *PH

Fire

Incident date: Dec 2, 2003

ENGINE STALLED IN THE MIDDLE OF AN INTERSECTION WHILE DRIVING AT 55 MPH. VEHICLE WAS TOWED TO INDEPENDENT SHOP. TECHNICIAN STATED THAT BOLT SECURING THE CRANKSHAFT PULLEY BROKE. AS A RESULT, ENGINE WAS OVERHAULED AT OWNER'S EXPENSE.*AK

Incident date: Dec 2, 2003

WITHOUT ANY PRIOR WARNING VEHICLE CAUGHT ON FIRE. FIRE DEPARTMENT STATED IT WAS AN ELECTRICAL PROBLEM. DEALER NOTIFIED. *AK

Fire

Incident date: Nov 30, 2003

FRONT PASSENGER SIDE RIM CRACKED. CONSUMER WAS CONCERNED THAT THE WHEEL WOULD COME OFF WHILE DRIVING. *AK

Incident date: Oct 28, 2003

I NEVER RECEIVED NHTSA CAMPAIGN ID NUMBER : 01V027000 ISSUED TO MITZIBU. OWNERS IN FEB 2001 WHICH STATES MY VEHICLE HAS NONCOMPLIANT BRAKE VACUUM HOSES. REMEDY WAS TO HAVE DEALER SERVICE CENTER REPAIR THIS PROBLEM; HOWEVER I WAS UNAWARE DUE TO NOT RECEIVING NOTIFICATION. CAN I STILL HAVE THIS FREE SERVICE? IN OCT 2003 I PAID $182.75 FOR BRAKE REPAIRS. CAN I BE REIMBURSED FOR AMT PAID FOR BRAK... Read more

Incident date: Dec 1, 2003

MITSUBISHI HAS PRODUCED 3.0 LITER V6 ENGINES FROM ABOUT 1990 THROUGH 1996 THAT EXHIBIT CHRONIC EXHASUT VALVE GUIDE FUNCTION DETERORIATION AFTER APPROXIMATELY 60,000 MILES. THIS RESULTS IN HEAVY OIL CONSUMPTION AND EVENTUAL ENGINE FAILURE.*AK THIS ENGINE WAS UTILIZED IN THE MITSUBISHI DIAMIANTI, 3000GT, DODGE CARAVAN, CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AMONG OTHERS.

Incident date: Nov 29, 2003

MY BOYFRIEND AND I WERE DRIVING DOWN THE ROAD, WHEN I HAD TO COME TO A QUICK STOP. I SLAMMED ON MY BRAKES AND MY AIRBAG ENABLED, WHEN I WAS ABLE TO SEE WHAT HAPPENED I WAS 5FT AWAY FROM THE CAR IN FRONT OF ME. I SUFFERED A BURN AND BRUISES UNDER MY CHIN ALONG WITH BRUISES ON MY ARM AND SORENESS ON MY CHEST. I DID NOT HIT ANYTHING AND THERE WAS NO IMPACT! I HAVE STOPPED WORSE THEN THAT BEFORE. ... Read more

2 injured

WHILE DRIVING 70 MPH HARMONIC BALANCE ASSEMBLY DETACHED FROM THE VEHICLE. AN INDEPENDENT MECHANIC DETERMINED THAT THE CRANK SHAFT PULLEY BOLT BROKE WHICH CAUSED THE FAILURE. *AK

HATCHBACK HINGES ARE OUT OF ALIGNMENT, MAKING IT DIFFICULT TO OPEN AND CLOSE THE DOOR. *AK

Incident date: Nov 23, 2003

MY CLUTCH ON MY 2003 MITSUBISHI ECLIPSE SPYDER STARTED TO SHOW SIGNS OF SLIPPING AT AROUND 11,000 MILES. I THOUGHT IT WAS COVERED UNDER THE BUMPER-TO-BUMPER WARRANTY AND DID NOT GET IT FIXED RIGHT AWAY AS MY DEALERSHIP IS ABOUT AN HOUR AWAY. IT FINALLY BECAME SO BAD THAT IT WAS UNSAFE TO DRIVE AT 19500 MILES. THE DEALERSHIP HAD TO REPLACE THE CLUTCH AND WOULD NOT COVER IT UNDER WARRANTY. I HAV... Read more

THE VEHICLE REAR ENDED ANOTHER VEHICLE AT 30 MPH. UPON IMPACT THE FRONTAL AIR BAGS FAILED TO DEPLOY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NLM

Crash

Incident date: Jan 28, 2003

BOUGHT CAR WITH 46,000 MILES AND ALL 4 RIMS HAD THE CHROME PEELING OFF. THE CHROME PEELING WAS EXTREMELY BAD FROM THE BACK OF THE RIM BUT THE FRONT SHOWS MAJOR SIGNS OF PEELING. I CUT MY FINGERS/HAND MULTIPLE TIMES CHANGING THE TIRE. *LA

1 injured

Incident date: Nov 22, 2003

WHILE DRIVING 65 MPH THE PASSENGER SIDE REAR TIRE TREAD SEPARATED FROM THE SIDE WALL. THE CAUSE OF THE PROBLEM HAS NOT BEEN DETERMINED. *NLM WHEN THE TIRE WAS TAKEN TO FIRESTONE THEY DETERMINED THAT THE TIRE HAD A FLAT BUT THE CONSUMER STATED IT WAS NOT A FLAT TIRE BECAUSE IT EXPLODED. *CB *JB

Incident date: Nov 25, 2003

WHILE DRIVING 35 MPH THE TRANSMISSION COOLING SYSTEM BROKE AND AS A RESULT TRANSMISSION FLUID LEAKED INTO THE RADIATOR WHICH CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TOWED TO AN INDEPENDENT DEALER WHERE THEY INDICATED THE COST OF REPAIRS WOULD BE $1,000. THE CONSUMER HAS TO PAY FOR THE REPAIRS. *NLM

Incident date: Aug 11, 2003

THE CHROME WAS PEELING OFF THE RIMS, WHICH CAUSED THE AIR IN THE TIRE TO LEAK OUT WHILE DRIVING THE VEHICLE. *JB THE TIRES REQUIRED AIR TO BE REPLACED EVERY COUPLE OF DAYS DUE TO THE LEAKY BEAD OF THE WHEEL. THERE WERE MANY OTHER OWNERS WITH THE SAME PROBLEM. ACCORDING TO THE DEALER, TWO WHEELS HAD BEEN REPLACED FOR THIS ISSUE AND THE NEW ONES HAVE THE SAME ISSUE. *SC *JB

Incident date: Nov 22, 2003

SOMETHING TO LOOK INTO BEFORE THERE IS A RESULTING FAILURE, INJURY, OR FATALITY. CHROME RIMS ON 1995 MITSUBISHI 3000 GT VR4. THE CHROMING PROCESS SEEMS TO HAVE BEEN FAULTY, RESULTING IN THE CHROME PEELING, BUBBLING, AND FLAKING AROUND THE BEAD AREA OF THE RIM. THIS CAUSES AN IMPROPER SEAL FOR THE TIRE TO THE RIM RESULTING IN LOSS OF AIR PRESSURE. THERE ARE NUMEROUS COMPLAINTS OF THIS ISSUE ON ... Read more

ENGINE STALLS CONSTANTLY WHEN COMING TO STOPS.ALSO, STEERING WHEEL LOCKS UP WHEN TURNING IN ANY DIRECTION. AS A RESULT, CONSUMER WAS ALMOST IN AN ACCIDENT.*AK

Incident date: Nov 19, 2003

CRANKSHAFT PULLEY BOLT BROKE WHILE DRIVING AT 45 MPH. PULLEY CAME OFF, CAUSING THE VEHICLE TO SHUT DOWN, AND LOSE POWER. *AK

Incident date: Nov 10, 2003

THIRD WATER PUMP GONE ON THIS VEHICLE.*AK

Incident date: Oct 21, 2003

CLUTCH FAILED AT 10K000 MILES. CAR WAS NEVER RACED OR ABUSED. COST OF REPAIR $1600.OT COVERED UNDER NEW CAR WARRENTY EVEN THOUGH IT IS LISTED AS A COVERABLE ITEM IN THE WARRENTY BOOK. DEALER DENIED ANY PROBLEM UPON INITIAL INSPECTION. CAR WAS DRIVEN AN APPROX 300 MILES B4 PROBLEM BECAME UNBEARABLE AND DEALER AGREED THAT THERE WAS AN ACTUAL PROBLEM.*AK

Incident date: Sep 18, 2003

BRAND NEW MITSUBISHI LANCER EVOLUTION BLOWS ENGINE AFTER 6,000 MILES. SAID CUSTOMER NEGLECT BUY CANNOT PROVE IT. *LA

Incident date: Sep 15, 2003

I PURCHASED THE VEHICLE IN DEC OF 2000 I STARTED HAVING PROBLEMS SINCE 6-22-03 I HAVE HAD 4 SETS OF BREAK PADS 2 SETS OF ROTORS, NEW CALIPERS AND THE HARDWARE REPLACED EACH TIME. I ALSO TOOK THE CAR TO THE DEALER WHILE IT WAS STILL UNDER WARRANTY AND THEY TOLD ME EVERYTHING WAS FINE WITH THE BRAKING SYSTEM. SHORTLY AFTER I LOST CONTROL OF MY BRAKES WHILE DRIVING WITH MY FAMILY. I HAVE ABOUT 50,... Read more

Incident date: Jul 28, 2003

VEHICLE SUFFERED TIRE TREAD SEPARATION, WHICH RESULTED IN THE TREAD STRIKING ANOTHER VEHICLE.*MR ( 2003 MITSUBISHI TRUCK) *TS

Crash

WHILE DRIVING 20 MPH TWO FRONT TIRES BLEW OUT WITHOUT ANY WARNING. FIRESTONE, AFFINITY, P19565R15. *AK

Incident date: Jun 17, 2003

WHILE DRIVING AT 20 MPH CONSUMER SAW SMOKE COMING FROM UNDER THE DASHBOARD AND UNDER THE HOOD. THE VEHICLE WAS TAKEN TO A REPAIR SHOP, AND MECHANIC INFORMED CONSUMER THAT ALL OF THE ELECTRICAL WIRES MELTED. ON ANOTHER OCCASION WHILE DRIVING AT ABOUT 15 MPH VEHICLE COMPLETELY SHUT DOWN. VEHICLE WAS TAKEN TO THE MECHANIC, WHO DISCOVERED THAT THE FLYWHEEL AND ASSOCIATED PULLEYS HAD TO BE REPL... Read more

Incident date: Jun 17, 2003

VEHICLE RAN OVER A WOODEN BLOCK RESULTING IN PASSENGER FRONT TIRE RIPPING AND CRACKING RIM.*MR

CONSUMER COMPLAINED ABOUT A RETRACTABLE SHOULDER HARNESS PROBLEM. AUTOMATED SEAT BELTS WORK INTERMITTENTLY.*AK

DRIVER SIDE DOOR LATCH ON A 1998 MITSUBISHI ECLIPSE BROKE.*MR *TS *JB

PROBLEMS WITH VEHICLE LOSING POWER AND CUTTING OFF.*MR VEHICLE RUNS ROUGH WHEN DRIVING UPHILL. VEHICLE STALLED. *TS

Incident date: Nov 13, 2003

I OWN A 1999 MITSUBISHI MIRAGE DE, WHICH I PURCHASED 3/8/02; IT HAS A 1.5 LITER ENGINE AND AN AUTOMATIC 4 SPEED TRANSMISSION. WITHIN DAYS, I NOTICED THAT THE TRANSMISSION SHIFTED ABNORMALLY FROM THE 1ST TO THE 2ND GEARS WHEN THE ENGINE IS COLD. THIS ABNORMALITY CAN BE DESCRIBED AS A HESITATION OR SLIPPING AT SOME TIMES, OR A POPPING, LIKE GUNFIRE, AT OTHERS. AGAIN, THIS SHIFTING SENSATION IS MOR... Read more

VEHICLE WAS INVOLVED IN A FRONT PASSENGER SIDE COLLISION WHILE DRIVING AT 40 MPH. UPON IMPACT, NEITHER DRIVER'S SIDE NOR PASSENGER'S SIDE AIR BAGS DEPLOYED DRIVER AND PASSENGER SUSTAINED MINOR INJURIES. *AK

Crash 2 injured

WHILE DRIVING WITH THE WINDOWS ROLLED DOWN AT 40 MPH THE WIND CAUSES DISCOMFORT TO EARS AND HEAD. *MR THE RIGHT REAR WINDOW CREATED A LOUD THUMP AND OR VIBRATING NOISE. *SCC *JB

Incident date: May 31, 2003

MY DAUGHTER WAS DRIVING APPROXIMATELY 65 MPH IN HER 2003 MITSUBISHI ECLIPSE WHEN SHE WAS IN A HEAD ON COLLISION HITTING A CEMENT GUARDRAIL WHEN THE AIR BAGS DID NOT DEPLOY, FRONT OR SIDE. CAR HAD IN EXCESS OF $4,000 DAMAGE TO THE FRONT END, ENGINE, FRAME, ETC. AND HAD TO BE REBUILT. ALL MY EFFORTS TO CONTACT MITSUBISHI FOR SOMEONE TO CHECK OUT THE AIR BAG DEFAULT WERE NOT SUCCESSFUL. I EVEN FIL... Read more

Crash 1 injured

Incident date: Oct 22, 2003

WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING FAILED WHEN ATTEMPTING TO STEER TO THE RIGHT. THE VEHICLE WENT ACROSS A MEDIAN INTO ONCOMING TRAFFIC AND CRASHED INTO A GUARD RAIL. THE AIR BAG DID NOT DEPLOY. THE DRIVER WAS TRANSPORTED TO THE EMERGENCY ROOM FOR INJURIES TO THE BACK, NECK, AND KNEE. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED. PLEASE PROVIDE FURTHER DETAILS. *PH

Crash 1 injured

Incident date: Oct 22, 2003

Crash 1 injured

Incident date: Nov 6, 2003

WHILE TURNING 5 MPH, THE FRONT BALL JOINT AND AXLE SNAPPED. THE CONSUMER WAS UNABLE TO SHIFT THE GEARS TO CONTROL THE VEHICLE. THE CONSUMER MANAGED TO PULL OVER AND HAD VEHICLE TOWED. CAUSE HAS YET TO BE DETERMINED. THE DEALERSHIP HAS BEEN NOTIFIED. *PH

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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