Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 14,474 complaints for MITSUBISHI

Incident date: Sep 3, 2003

MY MOTHER OWNS A 1991 MITSUBISHI 3000GT VR4, SINCE SHE ISN'T COMPETENT IN USING THE COMPUTER I AM SENDING THIS IN FOR HER. THIS MODEL CAR HAS A COMMON PROBLEM IN THE TRANSAXLE WITH THE 18-SPLINE SHAFT. THIS PART OF THE CAR IS CONSIDERED THE WEAK LINK. THE SHAFT SNAPPED WHILE DRIVING THE CAR AND ALMOST CAUSED AN ACCIDENT SINCE IT WAS ON A HIGHWAY WITH NO SHOULDERS TO PULL OVER ON. LUCKILY THERE... Read more

Incident date: Sep 3, 2003

Incident date: Jan 12, 2004

THE OUTPUT SHAFT FROM MY 1991 3000GT VR4 IS PRONE TO BREAKAGE. THIS IS WELL KNOWN BY THE MANUFACTURER AND DEALERSHIPS. A RECALL IS ALREADY IN PLACE FOR OUR TRANSFER CASES AND IT SHOULD BE EXTENDED TO OUR TRANSMISSIONS AS WELL.*AK

AUTOMATIC SEAT BELT ON DRIVER'S SIDE CAME OFF THE HINGES, CAUSING THE DRIVER NOT TO BE PROPERLY RESTRAINED. THE SEAT BELT MOTOR WAS REPLACED LAST YEAR FOR THE SAME PROBLEM. *AK *JB

Incident date: Feb 12, 2004

NEED FOR RADIO CODE NOT FURNISHED BY MITSUBSHI DEALER IN ALHAMBRA, CA HAD TO PURCHASE NEW BATTERY, RADIO WOULD NOT WORK AFTER, CONTACTED DEALER AND WAS INFORMED WE HAD TO BRING THE CAR IN, INSTEAD OF GIVING ME THE CODE TO INPUT MYSELF, AS I AM PERFECTLY ABLE TO DO. I FEEL THIS IS A DELIBERATE CON JOB TO GET MORE FROM HELPLESS CUSTOMERS, THE MITSUBISHI MANUAL SAYS WE ARE TO RECEIVE THE CODE WHEN... Read more

Incident date: Feb 7, 2004

WHILE DRIVING BETWEEN 40-45 MPH METAL THAT KEPT THE DRIVER SIDE SEAT BACK UP RIGHT BROKE ON THE RIGHT SIDE. WHEN THIS OCCURRED DRIVER'S SIDE SEAT BACK DECLINED BACKWARDS ON THE RIGHT SIDE. THIS REDUCED THE DRIVER'S VISIBILITY. DRIVER HAD TO PULL OFF THE ROAD. THE ENTIRE SEAT NEEDED TO BE REPLACED. *AK

WHILE DRIVING AROUND A CURVE 20 MPH ON WET PAVEMENT VEHICLE LOST POWER, CAUSING CONSUMER TO LOSE CONTROL WHICH RESULTED IN A CRASH. *AK

Crash

WHILE DRIVING AT 15 MPH DRIVER TURNED THE STEERING WHEEL TO MAKE A TURN, BUT THE VEHICLE DID NOT RESPOND. AS A RESULT, DRIVER LOST CONTROL, VEHICLE WENT AIRBORNE AND LANDED IN A NEIGHBOR'S YARD. UPON IMPACT, NONE OF THE AIRBAGS DEPLOYED. *AK

Crash

Incident date: Aug 20, 2002

THE HOOKS ON THE HUB CAPS DO NOT HOLD PROPERLY THE HUB CAP ON THE RIM OF THE WHEEL PROPERLY. HITTING THE LIGHTEST BUMP IN THE ROAD WOULD CAUSE A LOSS OF ONE OR MORE OF THE CAPS. CONSUMER REPLACED FOUR HUB CAPS. *AK

Incident date: Feb 11, 2004

WHILE DRIVING AND COMING TO COMPLETE STOP AUTOMATIC TRANSMISSION DOESN'T SHIFT PROPERLY FROM THE FIRST TO THE SECOND GEAR. DEALER INSPECTED VEHICLE SEVERAL TIMES, BUT DID NOT RESOLVE THE PROBLEM. *AK

Incident date: Feb 9, 2004

INFORMATION REQUEST REGARDING TRANSMISSIONS WEARING PREMATURELY/BREAKING ON 1991-1993 MITSUBISHI 3000 GT AND DODGE STEALTH. *MR ALSO IN REFERENCE TO THE MITSUBISHI 3000GT VR4. THE OUTPUT SHAFT OF THE TRANSMISSION WORE PREMATURELY. RECALL#02V143001. ALTHOUGH THE OUTPUT SHAFT GOES INTO THE TRANSFER CASE, IT WAS NOT INCLUDED IN THE RECALL UNLESS THE TRANSFER CASE LOCKED UP AND THE SHAFT BECAM... Read more

Incident date: Feb 9, 2004

WHILE TRAVELING 20 MPH CONSUMER TURNED THE STEERING WHEEL AND VEHICLE KEPT STRAIGHT. AS A RESULT CONSUMER HIT A TREE. *AK

Crash

Incident date: Feb 9, 2004

RIMS BEND EASILY. HAD FOUR OCCURANCES OF BENT RIMS THAT CAUSE TIRES TO GO FLAT. MOST RECENTLY HIT A POT HOLE AND BENT RIM AND CAUSED TIRE TO GO FLAT. *AK

Incident date: Jan 7, 2004

MITSUBITSUI ENDEAVOR 2004 ..MY FRONT BRAKES DRAG WHEN I STOP IN RAIN OR WATER. THE BRAKES SEEM TO HOLD BUT IT DRAGS..

Incident date: Jan 20, 2004

REPEATED RIM DAMAGE THAT RESULTS IN FLAT TIRES DUE THE INFERIOR RIMS ON THE 2002 MITSUBISHI ECLIPSE I HAVE ASKED MITSUBISHI ABOUT THE RIMS AND THEY SAY THERE IS NOT A PROBLEM. I HAVE SEEN READ OF A CLASS ACTION SUIT SPECIFICALLY AS A RESULT OF PROBLEMS WITH THE RIMS. *AK

Incident date: Feb 6, 2004

VEHICLE HAS 90,000 MILES AND IS 1998 MANUFACTURING DATE. ENGINE AND TRANSMISSION ARE BOTH COMPLETELY IRREPARABLE. NO EVIDIENCE OF LOW OIL LEVEL OR OTHER MAINTENANCE NEGLECT WHICH LED TO THE CATASTROPHIC FAILURE. VEHICLE IS OUT OF WARRANTY AND IS NOW SCRAP. ALTHOUGH FAILURE IS OUT OF WARRANTY, A COMPLETE VEHICLE FAILURE AT 90,000 MILES IS NOT NORMAL OR ACCEPTABLE.*AK

Incident date: Feb 6, 2004

Incident date: Dec 15, 2003

BOTH OF MY OUTSIDE HANDLES ON MY CAR FELL OFF WITHIN A COUPLE MONTHS OF EACH OTHER. I DIDN'T REALIZE THAT MY PASSENGER SIDE HANDLE FELL OFF UNTIL I SAW IT MISSING ON DAY. THE DRIVER SIDE HANDLE FELL OFF AS I WENT OUT TO MY CAR ONE MORNING TO LEAVE FOR WORK. I WENT TO LIFT UP ON THE HANDLE AND IT CAME RIGHT OFF. THERE WAS NO VANDALISIM, JUST A FAULTY PRODUCT. I HAD TO PAY $367 TO GET NEW HANDL... Read more

Incident date: Feb 6, 2004

WHEN THE DRIVER'S SIDE WINDOW IS IN THE FULL UPWARD POSITION, THE DOOR IS HARD TO OPEN/CLOSE; THE GLASS GETS STUCK IN THE WINDOW MOLDING. TOOK TO DEALER, WHO REPLACED WINDOW MOLDING, BUT REALLY DIDN'T WORK. WILL TAKE BACK TO DEALER. SEEMS TO BE A DESIGN PROBLEM. *AK

WHILE DRIVING COOLANT WAS LEAKING ON PASSENGER SIDE. DEALERSHIP SERVICED VEHICLE AND DETERMINED HEATER CORE NEEDED TO BE REPLACED. *AK

Incident date: Jan 27, 2004

WHEN DRIVING IN THE SNOW, THE CONSUMER LOST POWER STEERING, WHICH MADE IT DIFFICULT TO CONTROL THE VEHICLE. THE CONSUMER CONTACTED THE DEALER, HOWEVER THE DEALER COULD NOT DUPLICATE THE PROBLEM. *AK THE VEHICLE WOULD DRIFT TO THE LEFT OR RIGHT WITH LITTLE MOVEMENT OF THE STEERING WHEEL. *SC *JB

Incident date: Dec 2, 2000

I JUST BOUGHT MY MONTERO SPORT 3 MONTHS AGO. WHEN TESTING DRIVING THE VEHICLE I FELT PULLING TO THE RIGHT AND SHAKING AT HIGHER SPEEDS. THE DEALER SAID IT WAS JUST THE TIRES AND THEY WOULD DO AN ALIGMENT. I PURCHASED THE VEHICLE AND BOUGHT NEW TIRES. MY WARRANTY WAS OUT BY THE TIME I FIGURED OUT IT WAS NOT THE TIRES. THIS VEHICLE ALWAYS SHAKES AND FEELS LIKE A FISH OUT OF WATER, AFTER SERVER... Read more

Incident date: Jan 26, 2004

THE VEHICLE'S BRAKES FAILED. WHEN THE BRAKE PEDAL WAS PRESSED THERE WAS A DELAY BEFORE THE BRAKES ENGAGED. THIS CONDITION CAUSED EXTENDED STOPPING DISTANCE. *NM AS A RESULT OF THE BRAKE FAILURE THE DRIVER HIT A PILLAR. THE DRIVER AND TWO PASSENGER'S WERE INJURED. *NM

Crash Fire 3 injured

Incident date: Jan 27, 2004

AFTER DRIVING 65 MPH THE CONSUMER NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT. THE CONSUMER PULLED OVER AND OPENED THE HOOD TO SEE ALL THE INSULATION SMOLDERING. ALL OF THE ELECTRICAL WIRES WERE ALSO MELTED. THE DEALER IS EXAMINING THE VEHICLE AT THIS TIME. THE MANUFACTURER IS AWARE OF THE PROBLEM. *NM

Fire

Incident date: Jan 11, 2004

BRAKE PADS MANUFACTURED BY CARBOTECH ENGINEERING HTTP://WWW.CARBOTECHENG.COM MANUFACTURER A BRAKE PAD FOR THE 2003 MITSUBISHI LANCER EVOLUTION THAT IS SOLD AS A "DIRECT STOCK REPLACEMENT" UPON QUESTIONED BY SEVERAL CUSTOMERS WHO BOUGHT THESE PADS (MYSELF INCLUDED) ABOUT OBSCENELY LOUD NOISES AND WORSE THAN STOCK BRAKING ABILITY, THEY REFUSED TO LOOK AT THE SITUATION AND CORRECT THE SITUATION AS N... Read more

Incident date: Oct 10, 2002

ON TWO OCCASIONS MY DRIVER'S SIDE DOOR HANDLE HAS BROKEN OFF WHEN OPENING THE DOOR. I'VE HEARD THAT THIS IS AN ONGOING PROBLEM FOR THE MITSUBISHI BUT THERE HAS NEVER BEEN ANYTHING DONE TO CORRECT THIS PROBLEM. IF A RECALL OR REIMBURSEMENT ISN'T DONE, CAN'T THEY AT LEAST MAKE THE HANDLES BETTER WITH SOME KIND OF METAL REINFORCEMENT INSIDE THE HANDLE STRUCTURE INSTEAD OF JUST MAKING THEM OUT OF A RI... Read more

Incident date: Jan 1, 2004

THE FRONT BRAKE PADS WERE REPLACED AT 15000 AND HAD TO BE REPLACED AGAIN AT 32000 MILES. *AK THE DEALER INDICATED THAT THIS WAS NORMAL WEAR. *NM

Incident date: Dec 27, 2003

WHILE DRIVING AT ANY SPEED DASHBOARD LIGHTS REFLECTED ON THE EXTERNAL REAR VIEW MIRROR AT NIGHT. CONSUMER CONSIDERED THE REFLECTION VERY DISTRACTING WHILE DRIVING. *AK SPEEDOMETER REFLECTS OFF DRIVER SIDE WINDOW AND ONTO THE EXTERIOR REAR VIEW MIRROR. *LA

Incident date: Jan 27, 2004

ACCELERATOR PEDAL OR THE TRANSMISSION. I WAS BACKING UP AND THE CAR REVVED REALLY HIGH AND CRASHED ME INTO A POLE. I THEN TRIED TO PULL FORWARDS AND THE CAR REVVED AGAIN AND LUNGED FORWARD, SMASHING INTO 2 CARS. I DID NOT EVEN HAVE MY FOOT ON THE GAS AT THE TIME. I HAD MY FOOT ON THE BRAKE AND THE ONLY WAY THAT I COULD MAKE THE CAR STOP WAS TO PUT IT IN PARK. I HAD NO DAMAGE TO MY OWN CAR B... Read more

Crash

Incident date: Oct 9, 2003

I WAS SLOWLY BACKING OUT OF A PARKING SPOT AT A LOCAL SHOPPING CENTER WHEN MY STEERING WHEEL AIRBAG SUDDENLY AND UNEXPECTEDLY DEPLOYED. THE FORCE WAS ENOUGH TO BREAK MY ARM. THERE WAS NO INDICATION OF ANY PROBLEM WITH THE AIRBAG PRIOR TO THIS INCIDENT, AS NO WARNING LIGHT OR MESSAGE APPEARED AT ANY TIME. MOREOVER, I HAD NEVER BEEN INVOLVED IN ANY AUTOMOBILE ACCIDENT WITH THIS CAR PRIOR TO THIS ... Read more

1 injured

Incident date: Dec 2, 2003

HEAD GASKET REPLACEMENT AT 80,000 MILES. *JB

Incident date: Oct 7, 2003

I BOUGHT THE TRUCK ON A CLOUDY DAY. WHEN THE SUN HIT IT, IT HAD SWIRL MARKS BURNT INTO IT FROM WHERE IT WAS BUFFED AT THE FACTORY. WHEN TURNED IN THEY BUFFED IT AGAIN. NOW THAT IT RAINED IT STILL SHOWS ALL. ANOTHER PROBLEM IS THE TRANSMISSION. IT HAS SEVERE LAG AND SOMETIMES WON'T SHIFT AT ALL. *JB

Incident date: Oct 7, 2003

Incident date: Jan 12, 2004

CLUTCH STARTING SLIPPING AT 10000 MILES, CAR IS NOT MODIFIED OR ABUSED IN ANY WAY. WAY TO EARLY FOR A VEHICLE TO HAVE SUCH MAJOR PROBLEMS. WAITING TO SEE WHAT SERVICE WILL DO. *JB

Incident date: Jan 19, 2004

WHILE DRIVING 50 MPH THE VEHICLE WAS INVOLVED IN A FRONTAL COLLISION. NONE OF THE FRONTAL AIR BAGS DEPLOYED UPON IMPACT. AS A RESULT THE CONSUMER SUSTAINED INJURIES WHEN HER HEAD HIT THE WINDSHIELD AND HER CHEST HIT THE STEERING WHEEL. *NM

Crash 1 injured

Incident date: Jan 23, 2004

BENT WHEEL RIMS ON A 2000 MITSUBISHI ECLIPSE WHICH WERE CAUSED BY TYPICAL DRIVING OVER NORMAL ROADS. ONE WHEEL NOW FAILS TO HOLD AIR PRESSURE AND NEEDS TO BE REPLACED AT A COST OF APPROXIMATELY. $250 FOR A RECONDITIONED UNIT. I AM FILING THIS CLAIM BECAUSE THE DAMAGE WAS NOT CAUSED BY LARGE POTHOLES OR SERIOUS IMPACTS, AND NO TIRE DAMAGE OCCURRED. *LA

Incident date: Jan 18, 2004

IT APPEARS PASSENGER SIDE AIR BAG MAY NOT HAVE DEPLOYED. *LA

Crash 2 injured

Incident date: Aug 3, 2003

VEHICLE SWAYS, WONDERS ON THE ROAD AND IS UNCONTROLLABLE. ALSO, IT FEELS AS THOUGH SOMETHING IS LOOSE UNDER THE FRONT END. I HAVE TAKEN THIS VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS, AND I'VE BEEN TOLD BY THE MECHANIC THAT HE FEELS EXACTLY THAT WHICH I AM DESCRIBING BUT THERE IS NOTHING WRONG AND THAT OTHER VEHICLES WERE DRIVEN AND THAT THEY TOO DID THE SAME THING. THIS IS A VERY DANGEROUS O... Read more

VEHICLE EXPERIENCED A PROBLEM WITH THE CRANKSHAFT PULLEY. THIS PROBLEM IS THE SAME AS THE MONTERO SPORT WHICH IS UNDER RE-CALL. THIS VEHICLE DOES NOT APPLY UNDER THE RE-CALL BECAUSE OF THE VIN# AND VEHICLE IDENTIFICATION. PROVIDE FURTHER DETAILS. *JB

THE VEHICLE WAS INVOLVED IN AN ACCIDENT AND NONE OF THE AIR BAGS DEPLOYED. *JB

Crash 1 injured

Incident date: Jan 23, 2004

THE CLEAR COAT ON MY CAR IS BUBBLING AND THEN FLAKING OFF. I HAVE MULTIPLE LARGE SECTIONS OF MY CAR WITH THE CLEAR COAT BUBBLING UP AND FLAKING OFF. IT LOOKS HORRENDOUS. ON TOP OF THAT, EVERYTIME THERE IS ANY MOISTURE IN THE AIR OR IT RAINS, THE DOOR HANDLES BECOME DOTTED. MY CAR IS PATRIOT RED PEARL AND THE DOTS ARE A PINKISH RED. IT IS VERY ODD. THE DEALERS WILL TYPICALLY REPAINT THE HANDLES B... Read more

Incident date: Jan 23, 2004

2004 MITSUBISHI ENDEAVOR - MANUFACTURER USED PLASTIC COVERS ON THE UNDERSIDE OF THE CAR TO PROTECT ENGINE. I BELIEVE IT IS A POOR DESIGN, THAT HAS BROKEN ON MY CAR, AND WITH ANY TYPE OF ROAD DEBRIS WILL CONTINUE TO BREAK. WHILE THIS MAY NOT BE A SAFETY ITEM, A SAFER METHOD WITH BE SOME TYPE OF LIGHT METAL PANEL. *LA

CONSUMER EXPERIENCED 4 BRAKE FAILURES WHILE DRIVING. AS A RESULT, ON TIME THE VEHICLE WENT INTO A DITCH. BRAKE PAD SEPARATED FROM THE CALIPER AND FELL OFF. THIS WAS DUE TO THE CASTING FOR THE BRAKE PAD HARDLY GOING INTO THE FLAT. ANOTHER TIME THE PROBLEM WAS WORSE WHEN THE PADS WERE NEW.*AK

Crash

Incident date: Dec 7, 2003

VEHICLE 'T-BONED' A TAXI CAUSING EXTENSIVE FRONT END DAMAGE. AIRBAGS DID NOT DEPLOY.

Crash 1 injured

Incident date: Dec 7, 2003

VEHICLE 'T-BONED' A TAXI CAUSING EXTENSIVE FRONT END DAMAGE. AIRBAGS DID NOT DEPLOY.

Crash 1 injured

Incident date: Dec 7, 2003

VEHICLE 'T-BONED' A TAXI CAUSING EXTENSIVE FRONT END DAMAGE. AIRBAGS DID NOT DEPLOY.

Crash 1 injured

Incident date: Jan 22, 2004

WHILE DRIVING 25 MPH DRIVER'S SIDE CONTROL ARM POPPED OFF THE WHEEL . HOWEVER, DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. CONSUMER HAD VEHICLE TOWED TO THE DEALER FOR ANALYSIS, AND MECHANIC DETERMINED THAT VEHICLE HAD BEEN IN A PREVIOUS ACCIDENT. VEHICLE COULD NOT BE REPAIRED DUE TO BENT CHASSIS. *AK

Incident date: Jan 22, 2004

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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